CustomerOnboarding

Framework

According to industry estimates, manual trading partner enablement by a hub company’s IT staff takes about 10-15 days and costs $15,000-$20,000 per partner.

HCL’s approach

?Reduce the time and cost needed by your staff to spend on each partner’s EDI integration effort

?Increase the number of supplier EDI implementations that can be achieved each month

?Ensure accurate supplier EDI implementations at both a syntax and business content validation level (e.g. testing shipment numbers)

?Enhance partner relationships by being easy-to-use, comprehensive and cost-effective

HCL’s Customer Onboarding Framework

?Reduction in customer onboarding time resulting in additional revenue

?Reduction in EDI operations cost due to elimination of manual steps

?Ability to onboard twice as many customers with same setup

HCL’s expertise in business strategies and tools extends to Electronic Data Interchange (EDI). HCL has a number of successful EDI engagements and satisfied customers to its credit in the B2B space and can bring the benefits of EDI to your business at reduced costs and risks.

Key features

?Extensive protocol: Support for testing a wide range of standards and file formats such as X12, EDIFACT, XML and Flat Files

?Scalability: Hundreds of suppliers can be onboarded each day, regardless of staffing levels

?Customization: Testing scenarios customized to mirror the LSP’s processes, such as testing for syntax and business edits, combined with comprehensive testing criteria for different trading partners using different file types

?Visibility: Supplier participation and testing status is managed using automated alerts and dashboards to monitor onboarding progress

?Feedback: Intuitive error reports and scorecards indicate which documents passed, which failed, and the reasons

Register &communicatenew PartnerOnboarding

needs

ManageTesting &

EDI issues

HCL CustomerOnboardingFramework

Newcustomer/

partneracquiredby LSP

Monitor &report

on PartnerOnboarding

ComposeOnboardingPrograms &workflows

SystemAnalysis &

Global PartnerCommunity

Setup

Benefits

?Quality and on time SLA-based services?HCL pays for non-compliance ?Formal KPIs to meet business imperatives

?Move from capacity-based to demand-based ?Scalability of resources as per requirement pipeline ?Achieve variable cost for application support

and development ?Better control of costs - Predictable services

and costs

?Management can focus on strategic initiatives ?HCL manages service pro-actively with minimal

management overhead by customer

?Clear chargeback mechanism ?A chargeback mechanism to the TP community or

business, as appropriate

?End-to-end service management ?HCL to generate documentation in areas of gap ?HCL manages changes to source/ target systems

?Better end-user satisfaction ?Committed timelines and SLA’s ?Structured and standardized approach to B2B –

Better TP synergy

HCL Differentiators

?Strong logistics domain understanding ?EDI Assessment and Onboarding framework ?Detailed understanding and experience of all EDI

transactions across categories ?High process adherence - Pre-defined

templates/ checklists for EDI Onboarding ?300+ experienced EDI experts

As depicted in the framework, HCL’s Customer Onboarding Framework enables the creation of a branded, self-service organization that allows partners to test their EDI documents. It also includes support tools so that partners can access an EDI knowledge base and efficiently communicate with the Logistics Service Provider (LSP) as they test their EDI implementations.

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