Customer Information File

Customer Information File

Table of ContentsIntroduction

Slide 2

Introduction  Business Scenario  Finacle CBS Process Overview  Step by Step Process

Demonstration  Summary

Customer Information File Slide 3

Introduction

Lesson Objective

Duration

Intended Audience

• To create a CIF for a customer• To verify CIF using the privilege of an

authoriser• To modify information in CIF

1 Hour

Employees who perform teller and customer operations in the front end of the post office.

Customer Information File Slide 4

Business Scenario

A customer walks into your branch and requests you to open a savings bank a/c in your branch. As a Counter Assistant, you will check whether he is an existing customer or not. If he is not an existing customer, you will create a CIF in order to open an account.  Let us see the process of CIF creation in Finacle.

Customer Information File Slide 5

Finacle Process Overview

1. Customer information file (CIF) is a unique record of every customer stored in system.

2. Every individual customer needs to have a unique identity called the CIF ID. A customer may have many accounts, but can only have one CIF ID which represents a unique identifiable record for that customer.

3. CIF creation is the first step in the process for any new customer relationship in Finacle.

4. In Finacle CIF captures, ID proof, address proof, age proof, contact details and

additional details like residence status and so on.5. CIF creation in Finacle need verification and it can go along with Signature

capture and photo capture through ECMS module (signature and Photo capture is

discussed in ECMS module).

Customer Information File Slide 6

India Post – CIF Creation business process flow

Customer requests for Account Opening and submits all KYC & Identification documents along with Account Opening Form (AOF) to India office

On receiving all the KYC documents and AOF, India Post will go ahead for CIF creation.

 

Before the creation of CIF, the authenticity of “AADHAAR” Card will be checked through the “e KYC“ system, once with interface with UIDAI starts.

A de-duplication check will be done by whether the customer is already an existing customer.

On confirmation of all details CIF is created at the Post Office. A welcome KIT is handed over to the prospect

CIF ID is noted in the Account Opening Form (AOF) and verified by the Counter Supervisor and sent to Central Processing Centre(CPC) along with KYC documents for scanning. Only Mandatory data is captured at the PO.

Customer Information File Slide 7

India Post – CIF Creation business process flow

Before verification, If the records entered are NOT correct as per the physical documents, the Supervisor will first reject the CIF by giving the rejection reason which has to be verified and then modify the details by invoking the menu option “CCRC/CIFCR”.

CIF modification after verification is done through menu option “CMRC/CIFMD”

After the customer record is created in the system the user at CPC scans and uploads the customer documents and signature in the ECMS system. This will be interfaced with Finacle to view the documents online

The Welcome KIT is issued by the branch, then CPC personnel will take care to update the pre created CIF and link the documents to account, debit card and cheque book and complete the process through verification steps.

Customer Information File Slide 8

Step by Step Process

Given below is the step by step process to create a CIF:

Invoke the CCRC/CIFCR menu.

Select the function add, click on button GO. In the details screen provide all the data mentioned below:

• ID details• Address details• Contact details• Additional details

Click on submit – System adds the record to the database and generates the CIF ID

CIF creation needs a verification by Supervisor and it is done using the menu option CCRC/CIFCRCIF can be modified by the menu option CMRC/CIFMDThe verified CIF ID Is to be linked to Finacle Core using menu HCCFM

Customer Information File Slide 9

Demonstration

Customer Information File Slide 10

Congratulations!! You have successfully completed the lesson on CIF creation. Following are the summary of important points discussed in this lesson: 

Before opening any type of customer account, a CIF is to be created.

In Finacle CBS the menu option for creating a CIF is CCRC/CIFCR and is to be verified by Supervisor

A de-dup check will be done, whether the customer is already an existing customer by using menu option ‘CDEDUP’.

If the records entered are NOT correct as per the physical documents, the checker will first reject the CIF by giving the rejection reason which has to be verified and then modify the details by invoking the menu option “CCRC/CIFCR”.

CIF modification after verification is done through menu option “CMRC/CIFMD” and verified by the supervisor

The CIF ID created, needs to be linked to Finacle Core using the menu option HCCFM. 

Summary

Customer Information File Slide 11

Any Questions?