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Customer Business Solutions Contact List
August 2017
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Jessica Camp Director, CBS Strategy & PMO [email protected] M: 770-354-5189
Ren Spreier Director, RTM & Exchange [email protected] M: 470-216-0470
Rodolfo Quiroz Vice President, Technology [email protected]
Shawn Hicks Sr. Manager, CIS [email protected] M: 678-429-3416
Brandi Shortt President, CBS [email protected] M: 678-294-4985
Benita Norton Executive Assistant [email protected] M: 404-895-9986
Caitlyn Carr Vice President, System Data & Analytics [email protected] M: 770-289-9897
Bjorn Reichenbaugh Director, Strategy & Special Projects [email protected] M: 614-406-2026
CBS Leadership Team – Contact Information
Judy Knighten Director, Customer Governance & Pricing [email protected] M: 678-313-4132
April Bessonny CCBSS Director External Relations & Client Services [email protected] M: 404-304-3170
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Customer Governance & Pricing Solutions Team
Contacts June 2017
Judy Knighten’s Team
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Contact List – Customer Governance & Pricing Solutions System Contact Email Cell Phone
Customer Pricing & Accrual (CPA) Eric Bahnsen [email protected] 703 966-5325
Customer Program Approval & Communication Tool (CPACT)
Vanessa Henderson [email protected] (404) 725-2436
Customer Relationship Mgt Tools Terese Belongia [email protected] 770 235-3237
Governance Site & Calendar Terese Belongia [email protected] 770 235-3237
Governance Invoice Services (GIS) Tom Price [email protected] 678 294-4608
Price Monitoring (PM) Tom Price [email protected] 678 294-4608
Sam’s Demand Forecasting Tom Price [email protected] 678 294-4608
WalMart DSD PO Terese Belongia [email protected] 770 235-3237
Overall CGPS Service Judy Knighten [email protected] 678 313-4132
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Strategy & PMO Contacts July 2017
What do you do if you have a request for a shared service that doesn’t fit in our current service lines? Please contact Jessica Camp at [email protected] or 770-354-5189
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Data Team Contacts July 2017
Caitlyn Carr’s Team
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Who to contact for information/challenges?
Shawn Blanks [email protected] 404-783-6092 is your contact • Master Data issues • Adding Data to the Coke Master Database • Matrix Data • Volume Data
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Caitlyn Carr @ [email protected]
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Route to Market Team July 2017
Ren Spreier’s Team
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Who to contact for RTM/CIS implementation?
Joy Fleetwood [email protected] 303-809-6027 is your contact: • RTM implementations
• E-Commerce /B2B/Dunkin/Distributors/National Retailers/ SOF • RTM Product Price List (PPL) • CIS implementations
• Active Project/Potential Customers/ SOF
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for RTM Trade Letters and RTM Finance related questions?
Smitty Turner [email protected] 770-370-6583 is your contact: • New National Customer EA models for Trade Board • Subway related financial questions • RE/P&L questions Ronnetta Barrett-Young [email protected] 770-989-3119 is your contact: • Trade Letter submissions – all bottlers • General RTM reports primary/secondary
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for RTM Product Order Management information/challenges?
Contacts by priority: 1. BTD Orders [email protected] responsible for all Bottler RTM orders 2. ARTM Orders [email protected] responsible for select Regional Bottler Customer orders
• Great Lakes/Coca-Cola Florida/Heartland/Southwest ARCA/CCR 3. Alex Diaz [email protected] 404-330-3379 responsible for all Supply Chain/Order info
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for Club-Product Order Management inquiries?
Kemeshia Moore [email protected] 678-832-8063 is your contact: For Business Support of Club Orders contact the following: • Coca-Cola Beverages Florida/United/CCR/SouthEast - Archer Vick at [email protected] • Southwest Beverages/Great Plains – Dante Torelli at [email protected] • Heartland/Great Lakes/CCR US Regions/North Central – Michael Forest at [email protected] • Swire/ABARTA/CCR US Region West & NE – Yusleivy Rodriguez at [email protected]
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for EDI-Product Order Management/Implementations?
Mary Hutton [email protected] 770-596-0697 is your contact: • AML or AAGL issues for authorized products – Great Lakes/Florida/Heartland/ARCA-SW/CCR
For Business Support of Electronic PO’s or ASN’s contact the following: • Great Lakes and Coca-Cola Beverages Florida - Vanessa Warrick at [email protected] • Southwest Beverages – Jeannie Harper at [email protected] • Heartland Bottling Company – JoAnn Garner at [email protected]
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for CCNA Exchange?
Exchange Mailbox [email protected] responsible for all RPB and NonRPB invoices Heather Sparks [email protected] 404-676-9206 or Taimoon Jones [email protected] is your contact:
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Ren Spreier @ [email protected]
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Who to contact for RTM bottler payments?
Natasha Chappell [email protected] is your contact: • Delivery Bottler Shelley Schultz [email protected] : • LARTM payments • School Bids
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Taimoon Jones @ [email protected] or Ren Spreier @ [email protected]
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Technology Contacts July 2017
Rodolfo Quiroz’s Team
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Global Strategy and Standards: Open IT Operations: Enrique Suarez, Director IT Ops
[email protected] 404-515-0652
SWIPE Cashless Solutions: Ed Budd, Director Strategic Relationships
[email protected] 513-560-0920
Dan Ashcraft, Senior Operations Manager [email protected] 678-995-9119 General Contact: [email protected]
EDI eBusiness Services: National Customers: Susan Shariff, EDI Manager
[email protected] 404-676-9275
Regional Customers: Cheryl King, EDI Manager [email protected] 404-676-9274
Finance and Supply Chain: Doug Jordan, EDI Manager [email protected] 404-676-9280
System of the Future: Winfield Meyer, SoF Lead
[email protected] 404-805-1351
Escalations: Rodolfo Quiroz, Vice President Information Technology
[email protected] 404 676 9437
Technology / IT Contacts
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Who to contact for Service Desk operations?
Support: -1-888-CBS-COKE (1-888-227-2653) -Email: [email protected]
Purposes: -To report a problem with existing day to day applications and services.
-System is down -Unable to log on -Error running a report, etc.
-To log a service request: -Hardware replacement -Employee onboardment
Escalations: 1. Brent M. Vinterella, Service Desk Lead [email protected] and 404-676-9211 2. Enrique Suarez, Director IT Ops: [email protected] and 404-515-0652
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Who to contact for Security Inquiries?
General Q&A: CBS Security [email protected] Support:
-1-888-CBS-COKE (1-888-227-2653) – option zero on the menu -Email: [email protected]
Purposes: -To report a problem:
- Access granted but unable to log on - Access granted but unable to execute a specific action on the system
-To log a service request: - Special request for data - General one off requests
* Request for new or modified access need to follow standard process unique to the application in question and cannot be requested by logging problems or service requests.
Escalations: 1. Brent M. Vinterella, Service Desk Lead [email protected] and 404-676-9211 2. Enrique Suarez, Director IT Ops: [email protected] and 404-515-0652
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Who to contact for Enabling Tech Application Support?
Support: -1-888-CBS-COKE (1-888-227-2653) -Email: [email protected]
Purpose: -To report a problem with a supported application and platform:
- CCBSS QuickBase applications - CCBSS Salesforce.com applications - Other CCBSS applications.
-To log a service request: - Special request for data - General one off requests
Escalations: 1. Enrique Suarez, Director IT Ops: [email protected] and 404-515-0652
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Who to contact for EDI/eBusiness?
Three EDI leaders: 1. Susan Sharif [email protected] 404-676-9275 responsible for National Customers Sales 2. Cheryl King [email protected] 404-676-9274 responsible for Regional Customers Sales 3. Doug Jordan [email protected] 404-676-9280 responsible for all Finance and Supply Chain
Transactional Responsibility: Inbound: (850 - Orders): Cheryl and Susan (820 - Payments): Doug
The best starting point is the CBS Support Desk for all issues (Connection, missing transactions, etc.): 1-888-CBS-COKE (1-888-227-2653) [email protected] For escalations, contact the three EDI leaders above and ultimately Enrique Suarez, Director IT Operations @ [email protected]
Outbound (810 – Invoices): Doug (894 – Returns): Cheryl and Susan (856 – ASNs): Doug
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EDI Support Support
CBS E-Business Service Desk
• Service Desk services: • [email protected] • 888-826-1060
• Supports customer emails/calls • Incident reporting and management
Classified - Confidential
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Consolidated Invoicing Team (CIS) Contacts
July 2017
Shawn Hick’s Team
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Who to contact for CIS information/challenges?
CIS Leaders leaders: 1. Dawn Chatham [email protected] 678-756-4557 responsible for National Customers/
Distributors/ A/R 2. Sharon Yaeger [email protected] 770-331-3565 responsible for National Customers/
Distributors/ A/R
Transactional Responsibility: Consolidated Invoicing Services:
• Consolidating invoices from bottlers to Customer for specific CIS customers • Accounts receivable dollars from customer • Accounts payable back to bottlers from customers
If you have issues that you cannot get resolved or feel they need to be escalated, please reach out to Shawn Hicks @ [email protected] 678-224-2436
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Finance Team Contacts July 2017
Michael Poarch’s Team
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FINANCE-Who to contact for information/challenges?
Rhonda Williams [email protected] 404-676-9323 CCBSS/Procurement Principal Financial Analyst CCBSS - PNA Accounting/Budget/Forecast, Payroll Accounting, Vendor Setup/Maintenance Gabriela Faircloth [email protected] 404-291-2329 Procurement-CBS RTM Financial Services Manager - Concur T&E System, Can and HFCS Rebates, RTM Settlements, iTrade Volume Forecasts
Lisa Tyler-Maxie [email protected] 404-515-2645 CCBSS/Procurement/CBS Financial Analyst II - Accounts Payable/Receivable, General Ledger
Becky Beasley [email protected] 404-676-9311 CBS Financial Services Manager CBS - Accounting, Budget/Forecast, Capital, CCNA-CCR-Bottler Billings, Vendor Contact
If you have issues that need further resolution/direction or that need escalation, please reach out to Michael Poarch [email protected] 813-363-7005.
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CCBSS Bottler Liaison Procurement Contacts
July 2017
April Bessonny’s Team
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CCBSS Bottler Liaison Contact List
Margaret Wilkerson Consolidated
Email: [email protected] Phone: 404-274-8299
Glenda Adams Great Lakes, Heartland, CCBF
Email: [email protected] Phone: 404-852-5956
Jason VanDyke UNITED
Email: [email protected] Phone: 404-216-5487
Caroline Kloster ABARTA, CCNNE, CCSWB
Email: [email protected] Phone: 404-291-0724
Alison Johnson CCR, CCNA
Email: [email protected] Phone: 404-291-7728
Christina Yuhas-New Mainstream
Email: [email protected] Phone: 404-387-4234
Gwen St. Cyr Canada and Liberty
Email: [email protected] Phone: 678-237-3419
Jim Velky Swire
Email: [email protected] Phone: 770-633-1356
