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Features
Graber® Virtual Cord motorized shades feature advanced radio technology which provides reliable, effortless operation of window coverings . The radio technology utilized is Z-Wave which is supported by an alliance of countless smart home products and home automation providers making integration simple and inexpensive . Graber Virtual Cord motorized shades are quiet, simple to install and adjust, and simple to operate . These automated shades also feature:
• Simple, intuitive control by means of the unique Virtual Cord control (optional)• Single-channel and multi-channel remotes are also available to control shades individually or in a group• Shades can be conveniently operated from virtually anywhere in the home, up to 65 feet (19 .9 m)• Consistent motor speed regardless of size or weight• Efficiently manages energy (heat gain and loss)• A safer alternative to accessible cords that are traditionally used to operate window coverings; ideal for homes with children
and pets• Clean design with LED operation confirmation• Push button control on shade end cap provides both a programming function at set-up and shade operation should the
control be misplaced• LED feedback on controls simplify operation and programming• Quiet, smooth shade operation• Limit safety protection feature simplifies reprogramming, should it be necessary, while protecting the shade from damage• Convenient soft-start and soft-end add a touch of class to shade travel• Low voltage motorization requires no costly electrical hard-wiring• Home automation is simple to integrate with motorized shades
Refer to individual price list for specific option and size information for the product being ordered .
NOTE: Not every product will have a Virtual Cord™ control remote .
Motorized Blind and Shade Features
Radio Frequency (RF) Features
• Single-channel remote: control can be conveniently mounted or placed on a table and controlled from anywhere in the room
• Create group shade control• Set and control an intermediate
position (home)
Attached to the Window Molding
Attached to the Window Sill
Attached to the Wall
Store in a Drawer
On a Table Mounted by the Door
Virtual Cord Control
• Multi-channel remote: control can be conveniently mounted or placed on a table and controlled from anywhere in the room
• Individual shade control• Create group shade control• Set and control an intermediate
position (home)
Control Options Available• Virtual Cord: simple, convenient control at
the window shade location or control across the room
Single-Channel Remote Control
Multi-Channel Remote Control
Month Year2
Graber Virtual Cord Cellular Shades Specification
Graber Virtual Cord Cellular Shades Specification
11
Graber | 3
Single-Channel Remote Control
Optional Decorator Wall Plate Mount (see Virtual Cord™ options for details)
Single-Channel Remote Mounting Options
Multi-Channel Remote Control
Features
Multi-Channel Remote Mounting Options
Month Year 322
Graber | 11
Control Type and Size Considerations
NOTE: Motorization components and accessories have a five-year limited warranty, excluding batteries.
Motorized Lift
• Refer to motorization price list for additional options, sizing, and pricing• Window treatments can be operated from virtually anywhere in the home• Provides easy operation of hard-to-reach or large window coverings• Efficiently manages energy (heat gain and loss)• Operate multiple window treatments simultaneously or individually• A safer alternative to accessible cords that are traditionally used to operate
window coverings; ideal for homes with children and pets• Easily integrated with home automation systems• Low voltage motorization requires no costly electrical hardwiring• Multiple control and power options available, see motorization price list
for options• Boost room-darkening performance by reducing light leakage between the
window and headrail by adding a lightblocking strip at no additional surcharge
May 2019 113
Graber | 3
Light Control and Privacy
* These fabrics allow some light to come through, so their colors may be influenced by changing light conditions. Colors may appear to vary depending upon the time of day and type of lighting, as well as whether the shade is partially or fully lowered.
Graber® CrystalPleat® Cellular Shades are made from a variety of luxurious spunlace and woven fabrics. These shades are highly insulating due to the pockets of air formed by the cellular design. Graber CrystalPleat Cellular Shades are the perfect combination of function and fashion, providing energy efficiency while stylishly covering your windows.
• Highly insulating• Solutions for numerous privacy and light control needs• Offered in four cell sizes to match diverse decor styles• Broad spectrum of on-trend colors, patterns, and textures to enhance every room• All shade components are color coordinated
Features
Fabric Styles and Information: Cellular Shades
Fabric Styles inches
Cell Size inches Level of Light Control/Privacy Fabric Content
Couture 3⁄4 Single Cell Semi-sheer 100% polyester woven paired with 100% polyester spunlace
Discovery3⁄8 Single Cell
Blackout 100% polyester spunlace with metallic blackout liner3⁄4 Single Cell
Enchantment 3⁄4 Single Cell Light filtering 100% polyester spunlace
Endeavor3⁄8 Single Cell
Light filtering 100% polyester spunlace3⁄4 Single Cell
Fanfare 3⁄4 Single Cell Semi-sheer 100% polyester woven
Montage 3⁄4 Single Cell Light filtering 100% polyester spunlace
Prestige 3⁄4 Single Cell Light filtering 100% polyester spunlace
Sanctuary
1⁄2 Double CellBlackout 100% polyester spunlace with concealed blackout liner
3⁄4 Single Cell
11⁄4 Single Cell Blackout 100% polyester spunlace with white blackout liner
Scroll FR 3⁄4 Single Cell Light filtering 100% polyester spunlace
Simply Sheer 3⁄4 Single Cell Sheer 100% polyester woven
Splendor
1⁄2 Double Cell
Light filtering 100% polyester spunlace3⁄4 Single Cell
11⁄4 Single Cell
Valletta3⁄4 Single Cell
Light filtering 100% polyester woven11⁄4 Single Cell
Sheer: Allows the most sunlight and the least privacy.
Semi-Sheer*: Allows moderate sunlight and a little privacy.
Light Filtering*: Blocks some sunlight and offers some privacy.
Blackout: Blocks all sunlight and offers complete privacy.
May 2019 34
Graber | 23
Energy Performance
General Information
NFRC 102 2010 performed by Architectural Testing Inc.
Graber® Cellular Shades are the smart choice for every window in your home. For year-round comfort, cellular shades effectively insulate your windows from the heat and cold. Regardless of climate, they are our most versatile and energy-saving window treatment available.
Sanctuary fabric is constructed with three layers made up of a 100% metalized polyester film sealed between two layers of soft, high-quality, 100% spunlace fabric. This unique design forms a soft, thick barrier of insulation. Independent tests prove Sanctuary 1⁄2" double cell fabric is one of our most insulating fabrics on the market.*
Double Pane Low-E (Double Glazing) Window and Window Covering
Cell Sizeinches Fabric
R-Value (higher is better)
% Reduction of Heat Transfer
SHGC (lower is better)
% Reduction of Heat Transfer
1⁄2Double Cell Sanctuary 4.76 22% .12 60%3⁄4Single Cell Sanctuary
4.55 18% .10 64%11⁄4Single Cell Sanctuary1⁄2Double Cell Splendor3⁄4Single Cell Discovery
4.55 21% .12 58%3⁄8Single Cell Discovery
3⁄4Single Cell
Spendor
4.55 19% .13 54%
EnchantmentScroll FRMontagePrestigeValletta
11⁄4Single CellSplendor
4.35 17% .12 58%Valletta
3⁄4Single Cell Couture4.17 13% .15 47%3⁄4Single Cell Endeavor
3⁄8Single Cell Endeavor3⁄4Single Cell Fanfare 4.17 11% .19 33%3⁄4Single Cell Simply Sheer 4.00 10% .19 30%
Solar Heat Gain Coefficient (SHGC)SHGC measures how well window covering blocks heat from the sun from flowing to the interior. SHGC is expressed as a number between 0 and 1. The lower the SHGC, the better a product is at blocking unwanted heat gain.
R-ValueR-Value indicates the effectiveness of the window covering at preventing energy from flowing to the outside. The higher the R-Value, the greater the insulating effectiveness.
Block the SunHomes in warmer climates benefit from cellular shades’ lightblocking properties to keep the heat from transferring to the inside.
Sanctuary 1⁄2" double cell delivers a 60% reduction in heat transfer during the summer.*
Block the ColdHomes in colder climates benefit from cellular shades’ insulating properties to block out the cold and regulate inside temperatures.
Sanctuary 1⁄2" double cell delivers a 22% reduction in heat transfer during the winter.*
*Values listed are for Sanctuary 1⁄2" double cell. Based on third-party testing, Architectural Testing Incorporated (ATI).
Energy Efficiency Ratings
May 2019 235
24 | graberdirect.com
Stack Height Chart Cord Lift
Height ofShadeinches
Total Thickness inches
11⁄4 Single Cell Sanctuary,
Valletta3⁄4 Single Cell
Sanctuary, Scroll FR,
Simply Sheerinches
11⁄4 Single Cell Splendor
3⁄4 Single CellEnchantment,
Endeavor, Montage, Prestige, Valletta
3⁄8 Single Cell Endeavor
inches
1⁄2 Double CellSplendor
3⁄4 Single CellCouture,
Discovery, Fanfare,
Splendor, Valletta
3⁄8 Single Cell Discovery
inches
1⁄2 Double CellSanctuary
inches
18 13⁄4 17⁄8 2 21⁄8
30 17⁄8 21⁄8 23⁄8 21⁄2
42 21⁄8 23⁄8 23⁄4 3
54 23⁄8 23⁄4 31⁄8 33⁄8
66 25⁄8 3 31⁄2 37⁄8
78 23⁄4 33⁄8 33⁄4 41⁄4
90 3 35⁄8 41⁄8 43⁄4
96 31⁄8 33⁄4 43⁄8 47⁄8
108 31⁄4 4 43⁄4 53⁄8
120 31⁄2 43⁄8 51⁄8 53⁄4
132 33⁄4 45⁄8 53⁄8 61⁄4
144 4 47⁄8 53⁄4 65⁄8
General Information
3⁄8" Single Cell, 1⁄2"Double Cell, and 3⁄4" Single CellAll stack calculations are with standard control. For cordless, continuous-loop, and motorized lift controls, add 3⁄4".For bottom up/top down with standard control, add 1⁄4"; with cordless lift control, add 11⁄2".For sun up/sun down with standard control, add the two fabric stacks together and subtract 7⁄8" for the total stack height.For sun up/sun down with cordless lift control, add the two fabric stacks together.
11⁄4" Single CellAll stack calculations are with cordless lift control. No changes are required for continuous-loop lift or motorized lift controls.For bottom up/top down with cordless lift control add 5⁄8".
NOTE: Stack height includes headrail and bottomrail. Sizes are approximate.
May 2019246
Graber | 15
Motors can be powered by batteries, plug-in transformer, or multi-motor power supply . Each shade requires a motor and appropriate power source .
Power ConsiderationsLarger shades consume more power while operating . When choosing the appropriate power source based upon the shade size we recommend the following power sources for the best performance .
Shade Size square inches (cm2) Recommended Power Source
0 to 3,600 (0 to 23,225 .8) Batteries (single or dual), plug-in, or multi-motor power supply
3,600 to 7,200 (23,225 .8 to 46,451 .5) Dual battery cases, plug-in, or multi-motor power supply
7,200 (46,451 .5) Plug-in or multi-motor power supply only
Dual battery cases are recommended for larger shades (over 3,600 square inches (23,225 .8 cm2)) to extend battery life .
Transformer power is recommended for larger shades (over 7,200 square inches (46,451 .5 cm2)) to provide the best experience with regular shade operation .
Battery Case ConsiderationsBattery power recommended for maximum of 10 shades for best battery performance.Battery cases are installed in space outside of the product and can be a challenge to hide in some windows .
For Inside Mounts• The cleanest and simplest method available for cellular and pleated shades
is the integrated battery case hanger; this hanger attaches directly to a shade bracket to support the battery case while allowing the case to be removed for battery changes; additional recessed space will be needed
For Outside Mounts• For outside mounts, battery cases can be installed above or to the side of
the shade
NOTE: For best performance, use only AA lithium batteries .
Battery case dimensions: 91⁄4" (23 .5 cm) x 11⁄4" (3 .2 cm) x 7⁄8" (2 .3 cm)Dual battery cases installed end-to-end: require 21" (53 .4 cm) of space
(including connectors)Battery case minimum recessed space (installed with bracket): product minimum recessed space
+ 3⁄4" (2 .0 cm)
Outside Mount Inside Mount
Ceiling/Inside Mount
Options
Virtual Cord™ Power Considerations
Cellular and PleatedBattery Consideration
Dual Battery Cases
++
++
++
++
Battery Case
Month Year 454487
16 | graberdirect.com
Transformer power recommended for shade systems of any quantity.
Options
Virtual Cord™ Power Considerations
Solar/Roller, Natural Shades, Soft, Layered, and Sheer Shade Battery Considerations
DC Plug-in Transformer Considerations
A power outlet must be within cord length to power motor.Transformer includes 72" (182 .9 cm) power cord and a 96" (243 .9 cm) extension cable (power cord and extension cord cannot be cut to length or trimmed) .
A transformer is recommended on all shades over 7,200 square inches (46,451.5 cm2).Transformer dimensions4" (10 .2 cm) wide x 2" (5 .1 cm) deep (not including plug) x 11⁄2" (3 .9 cm) tall (as you look at the plug in the outlet) .
NOTE: Due to the many variations of installations, wire management components are not included with your motorized shade system . There are numerous wire management products available at your local hardware store or home improvement center to help disguise the power cord when using a plug-in transformer . An example of a popular wire management accessory, is wire channel . Wire channel is a vinyl sheathing that can be placed along the window casing or wall that will house and conceal exposed wiring for a clean and professional appearance .
Multi-Motor Power Supply ConsiderationsTransformer enclosure is generally mounted in an accessible indoor location such as a basement, utility closet, or garage . Motors are “home run” wired to the panel using 16 gauge wire .
12 Volt: 10-motor power supply available for all Graber® products and includes connectors .Dimensions: 12" (30 .5 cm) wide x 6" (15 .3 cm) deep x 12" (30 .5 cm) high .
CAUTION: A licensed electrician is required for all line voltage electrical connections . All local and NEC codes must be followed .
DC Plug-In Transformer
Multi-Motor Power Supply
Soft/Natural Shades Battery Case
Mounted Behind
Solar Shades Outside Mount Battery Pack
Solar Shades Inside Mount Battery Pack
Solar, Layered, and Sheer Shades with Cassette
Battery Pack
Soft/Natural Shades Battery Case
Mounted on Headrail
Month Year4645 98
Graber | 17
Virtual Cord™ Power Components NOTE: These power supplies are not compatible with Somfy® RTS motors.
Battery Case• Reloadable: available with or without batteries• Multiple mounting options provided• Simple case design allows for easy battery replacement• Recommend shades greater than 3,600 square inches (23,225 .8 cm2) utilize two single
battery cases (dual cases) to extend battery life• Shades exceeding 7,200 square inches (46,451 .5 cm2) we recommend a plug-in transformer• For best performance, use only AA lithium batteries (each case requires 8 AA lithium batteries)• 48" (122 .0 cm) and 96" (243 .9 cm) extensions available, maximum of 2 per motor• Battery power recommended for maximum of 10 shades for best battery performance
Plug-In Transformer• Eliminates the need for batteries• Small plug profile• Cord can be concealed behind curtains or along trim• 72" (182 .9 cm) power cord and 96" (243 .9 cm) extension cable (power cord and extension
cable cannot be cut to length)• 48" (122 .0 cm) and 96" (243 .9 cm) extensions available, maximum of 2 per motor• We recommend shades greater than 7,200 square inches (46,451 .5 cm2) utilize a transformer
to eliminate changing batteries frequently• Available in White onlyTransformer Dimensions• 4" (10 .2 cm) wide x 2" (5 .1 cm) deep (not including plug) x 11⁄2" (3 .8 cm) tall (as you look at
the plug in the outlet)• Wire management components are not included with your motorized shade system
• Refer to 12 volt power considerations for further details
Multi-Motor Power Supply• Used when direct wiring the motorized window coverings• Each motor is “home run” wired back to the multi-motor power supply using 16 gauge
2 conductor wire (must be purchased locally; Graber® does not supply) • Power supply includes connectors• Must be mounted indoors, NEMA rated• Dimensions: 12" (30 .5 cm) wide x 6" (15 .3 cm) deep x 12" (30 .5 cm) high• 120 volt AC 3 .3 amps12 Volt Motors• All Graber low voltage: up to 10 motors per power supply
Options
Month Year 4746109
18 | graberdirect.com
Radio Frequency (RF) ControlsNOTE: These controls are not compatible with Somfy RTS motors.
Virtual Cord™
The Virtual Cord is meant to control an individual shade (one to one) . This helps assure simple, reliable control as well as simplifying the process of readjusting pre-set positions should it become necessary—without removing power from adjacent shades . However, the Virtual Cord can be paired to multiple shades to provide group control .• Not available for sheer or layered shades• Includes convenient mounting hardware• Battery included—CR2430• Available in White
Single-Channel Remote• Used to control single shades or a group of shades simultaneously• Set and use an intermediate position for your shades• Includes convenient mounting hardware • Battery included—CR2430• Available in White
Single-Channel Remote Decorator Wall Plate Kit (single-channel remote sold separately)• Provides attractive mounting option to match look of existing light switches• Locates the remote where most convenient for the user• Helps prevent misplacing of remote when not in use• Mounts flush to wall with included anchors, no cutting of drywall needed• Available in White
Multi-Channel Remote (12 channel)• 12 channel remote, controls up to 24 shades• Control single shades on each channel or group shade performing the same function• Convenient display provides easy programming• Set and use an intermediate position for your shades• Includes mounting wall plate and hardware; mounts to wall with anchors (see multi-channel
remote mounting options)• Batteries included—2 AAA• Available in White
Options
Month Year
XX-XXXX-XX (XX/XX) XXXXXX|S17-656647
1110
For product technical assistance, call 800-221-6352 79049-00 131152 (10/13)
12VDC MULTI MOTOR POWER SUPPLY INSTRUCTIONS
12VDC MULTI MOTOR POWER SUPPLY 8-10 MOTORS
CAUTION: A licensed electrician is required for all 120v electrical connections.
1. Install multi motor power supply enclosure using appropriate fasteners for chosen substrate (not included).
Note: Common locations for mounting the enclosure include cabinets, utility closets, electrical area, basements and garages.
CAUTION: Do not mount to ceiling with components facing down. May result in damage due to falling components.
2. Home run low voltage wire from power supply location to each motor location using 16 gauge 2 strand wire (max distance 150 ft).
Note: Each motor must have an individual run of wire.
CAUTION: Do not staple or pinch wires as this can cause a short in the wire resulting in blown fuse.
PRODUCT OVERVIEW
L
DCOK
MW02MADE IN CHINA
N
DR-120-12
INPUT: 100-120VAC
OUTPUT: 12V
3.3A230VAC
115VAC
200-240VAC 2.0A50/60Hz
10A
E183223LEVELS
TYPEAPPROVED
BAUARTGEPRUFT
Rh rheinlandProduct
LISTEDE215312 94A0IND.CONT.EQ.
+V +V -V -V
L
DCOK
MW02MADE IN CHINA
N
DR-120-12
INPUT: 100-120VAC
OUTPUT: 12V
3.3A230VAC
115VAC
200-240VAC 2.0A50/60Hz
10A
E183223LEVELS
TYPEAPPROVED
BAUARTGEPRUFT
Rh rheinlandProduct
LISTEDE215312 94A0IND.CONT.EQ.
+V +V -V -V
Figure 2
Figure 1
1211
For product technical assistance, call 800-221-6352 79049-00 131152 (10/13)
12VDC MULTI MOTOR POWER SUPPLY INSTRUCTIONS
20.5m
m
14.5m
m
12.4mm
3. Connect wires to positive (+) and negative (-) at each motor port using a small screwdriver to firmly tighten.
Each port is protected by fuse (4 amp).
4A. Strip 3⁄16" from each wire.
Note: Some motor leads have preformed connectors that need to be removed.
4B. Push up levers on lever nut.
4C. Insert positive wires (from motor and power supply) into lever nut and push down on levers. Insert negative wires into next lever nut and push down levers.
Note: Do not connect positive (+) and negative (-) wires within same lever nut.
4D. Confirm connections are secure.
4E. Integrated test port allows for insertions of volt meter prong for a convenient way to test voltage.
RS485 B
RS485 ARS485 B
RS485 A
Figure 3
4E
RS485 B
RS485 A
FromMotor
FromPower Supply
Figure 4
+ +
– –
1312
For product technical assistance, call 800-221-6352 79049-00 131152 (10/13)
12VDC MULTI MOTOR POWER SUPPLY INSTRUCTIONS
5. Connect low voltage output from transformer to distribution panel using 16 gauge 2 conductor wire.
Using a small Phillips screwdriver, attach positive ports and negative ports from the transformer to the main power input port on the distribution panel.
+V +V -V -V
L
DCOK
MW02MADE IN CHINA
N
DR-120-12
INPUT: 100-120VAC
OUTPUT: 12V
3.3A230VAC
115VAC
200-240VAC 2.0A50/60Hz
10A
E183223LEVELS
TYPEAPPROVED
BAUARTGEPRUFT
Rh rheinlandProduct
LISTEDE215312 94A0IND.CONT.EQ.
+V +V -V -V
RS485 B
RS485 A
+V +V -V -V
L
DCOK
MW02MADE IN CHINA
N
DR-120-12
INPUT: 100-120VAC
OUTPUT: 12V
3.3A230VAC
115VAC
200-240VAC 2.0A50/60Hz
10A
E183223LEVELS
TYPEAPPROVED
BAUARTGEPRUFT
Rh rheinlandProduct
LISTEDE215312 94A0IND.CONT.EQ.
+V +V -V -V
Figure 5b
RS485 B
RS485 A
+–
Transformer
Distribution Panel
Main PowerInput Port
16 G
ua
ge
, 2
Co
nd
uc
tor
Wir
e
RS485 B
RS485 A
RS485 B
RS485 A
1413
For product technical assistance, call 800-221-6352 79049-00 131152 (10/13)
12VDC MULTI MOTOR POWER SUPPLY INSTRUCTIONS
6. Have electrician install 120vac power to the transformer.
National Electrical Code® (NEC®) and all local codes must be followed.
7. Indicator lights will confirm power.
See programming instructions for shade operation.
+V +V -V -V
L
DCOK
MW02MADE IN CHINA
N
DR-120-12
INPUT: 100-120VAC
OUTPUT: 12V
3.3A230VAC
115VAC
200-240VAC 2.0A50/60Hz
10A
E183223LEVELS
TYPEAPPROVED
BAUARTGEPRUFT
Rh rheinlandProduct
LISTEDE215312 94A0IND.CONT.EQ.
+V +V -V -V
+V +V -V -V
L
DCOK
MW02MADE IN CHINA
N
DR-120-12
INPUT: 100-120VAC
OUTPUT: 12V
3.3A230VAC
115VAC
200-240VAC 2.0A50/60Hz
10A
E183223LEVELS
TYPEAPPROVED
BAUARTGEPRUFT
Rh rheinlandProduct
LISTEDE215312 94A0IND.CONT.EQ.
+V +V -V -V
Figure 5a
Figure 5b
L
DCOK
MW02MADE IN CHINA
N
DR-120-12
INPUT: 100-120VAC
OUTPUT: 12V
3.3A230VAC
115VAC
200-240VAC 2.0A50/60Hz
10A
E183223LEVELS
TYPEAPPROVED
BAUARTGEPRUFT
Rh rheinlandProduct
LISTEDE215312 94A0IND.CONT.EQ.
+V +V -V -V
Indicator lights
1514
For product technical assistance, call 800-221-6352 79049-00 131152 (10/13)
12VDC MULTI MOTOR POWER SUPPLY INSTRUCTIONS
COMMON TROUBLESHOOTING
1. No lights are on the transformer unit? q Confirm power is connected. q Confirm breaker is on.
2. An individual light on the circuit board is not illuminated. q The fuse is not fully seated in the board. q The fuse is bad.
3. Where do I get replacement fuses/what type?q The fuses are 4 amp and can be purchased either through an automotive parts,
hardware or home improvement center.q Confirm breaker is on.
4. Why do I keep blowing the fuse? q Power cable has a short in the wire. q The positive and negative wires are crossed.
5. The light is on the transformer but no lights are illuminated on the distribution panel?q Check connection between transformer and distribution panel to ensure
proper port alignment.
1615
For product technical assistance, call 800-221-6352 79049-00 131152 (10/13)
12VDC MULTI MOTOR POWER SUPPLY INSTRUCTIONS
Description
The 12 volt Multi-Motor Power Supply is designed to power multiple motorized shades conveniently from a single power source. It has the ability to power up to 10 solar, roller, horizontal, soft horizontal or natural motorized shades or up to 8 cellular, pleated or roman motorized shades. Multi Motor Power Supply includes a hardwired transformer, power distribution panel housed in a NEMA 1 rated enclosure and lever nut wire connectors.
Electrical Specifications
Voltage Output: 12 VDC - 10 AMPS Voltage Input: 85 ~ 110 VAC
Enclosure
NEMA 1 Cabinet
Dimensions
L: 12, W: 12, D: 6
Weight
~ 10 pounds
12 VOLT - MULTI MOTOR POWER SUPPLY MODEL 39-5454-00
1716
1817
MOTORIZED SHADESFEATURING Z-WAVE TECHNOLOGY
1918
Getting to Know Your Remotes
Two-Button Remote ....................................................................... 3
Single-Channel Remote ................................................................. 4
Multi-Channel Remote ................................................................... 5
Shade Program Button ................................................................... 6
Quick Start Guide
Getting Your Remote Ready .......................................................... 7
Knowing Your Shade’s Limits and Home Position ......................... 8
Controlling Your Shade .................................................................. 9
Assigning Shades to Channels (Multi-Channel Only) ................... 10
Adjusting Your Shade’s Limits and Home Position
Adjusting the Upper Limit ............................................................ 12
Adjusting the Lower Limit ............................................................ 15
Adjusting the Home Position ....................................................... 18
Pairing Your Remotes and Shades
Pairing Your Two-Button or Single-Channel Remote ................... 22
Pairing Your Multi-Channel Remote ............................................. 26
Integrating Your Shades with a Z-Wave® Home Automation System
Step 1: (Exclude) Remove the Current Pairing Between Your Shades and Remotes ........................................................... 31
Step 2: (Include) Add Your Shades and Remotes to the Home Automation System ...................................................................... 32
Step 3: (Associate) Pair Remotes with Your Shades ..................... 34
Troubleshooting ................................................................................ 35
Glossary ............................................................................................. 38
About Z-Wave ................................................................................... 40
Channel Assignment Worksheet ..................................................... 43
TABLE OF CONTENTSTABLE OF CONTENTS
2019
3Getting to Know Your Remotes
GETTING TO KNOW YOUR REMOTES
Two-Button RemoteThe two-button remote is usually used to control a single shade, but it can control up to 12 shades at once.
FRONT
BACK
UP button
DOWN button
LED light
Battery compartmentrelease*
Program button**
*Requires a screwdriver or similar tool to open. **Press with a paper clip or similar tool.
2120
4 Getting to Know Your Remotes
Single-Channel RemoteThe single-channel remote can control up to 12 shades at once.
HOME/STOP button
UP button
DOWN button
FRONT
LED light
BACK
Battery screw accessProgram button*
*Press with a paper clip or similar tool.
2221
5Getting to Know Your Remotes
Multi-Channel RemoteThe multi-channel remote has 12 available channels. Each channel can include a single shade or multiple shades, maximum of 8 shades on one channel. The remote can control a maximum of 24 shades.
LEARN HOW to assign shades to channels on page 10.
BACK
FRONT
Display screen
LEFT button
HOME/STOP button
UP button
DOWN button
Battery door
MENU/RIGHTbuttonAlso used to select menu options or return to channel selection
2322
6 Getting to Know Your Remotes
Shade Program ButtonThe program button on the shade’s headrail or motor end lets you move your shade without a remote. It’s also used to perform various programming functions, discussed later in this manual.
MOTOR FOR SOLAR, ROLLER, FABRIC/SOFT, AND NATURAL/
WOVEN WOOD SHADES
MOTOR FOR CELLULAR, PLEATED, AND CLASSIC/FRESCO ROMAN SHADES
Program button
Program button
2423
7Quick Start Guide
QUICK START GUIDE
For the Two-Button or Single-Channel RemotePull out the paper strip on the back of the remote.
For the Multi-Channel Remote1. Remove the battery door.
2. Insert 2 AAA batteries.
3. Replace the battery door.
Getting Your Remote Ready
For the Multi-Channel RemoteRemove the battery door.
2524
8 Quick Start Guide
Knowing Your Shade’s Limits and Home PositionTo help you get started quickly and easily, we set your shade up with predefined positions.
You can adjust each of these positions to fit the needs of your home—just follow the instructions in the Adjusting Your Shade’s Limits and Home Position section on page 11.
Upper Limit: The highest position your shade can reach. We pick a position that gives you the best view and also protects your shade from damage.
Lower Limit: The lowest position your shade can reach. This matches the shade length you ordered.
Home Position: We set this to the midpoint of your shade, but you can adjust it to any point between the upper and lower limits. Not available with the two-button remote.
2625
9Quick Start Guide
Controlling Your ShadeWe preprogrammed your remotes to operate your shades.
Legend
Press and hold Move up
Press and release Move down
Adjust Your Shade • Press and hold the
UP button to move the shade up.
• Press and hold the DOWN button to move the shade down.
• Releasing the button will stop the shade.
1. 2.
Stop Your Shade While It’s Moving
• While your shade is moving up, press and release the DOWN button or the HOME button.
• While your shade is moving down, press and release the UP button or the HOME button.
1. 2.
Open Your Shade CompletelyPress and release the UP button.
Close Your Shade CompletelyPress and release the DOWN button.
Move Your Shade to the Home or Favorite PositionPress and release the HOME button.Not available with the two-button remote.
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10 Quick Start Guide
Assigning Shades to Channels (Multi-Channel Remote Only)
If you bought your shades and multi-channel remote at the same time, your shades arrive already paired with your multi-channel remote. However, you’ll need to assign each shade to a channel (or multiple channels) to control them.
1. Press and hold the MENU/RIGHT button for 2 seconds to enter the menu.
2. Select CHANNEL.
3. Select the channel you want to assign the shade to by scrolling left or right.
4. Select the shade you want to assign to the channel by scrolling up or down.
5. Press and hold the MENU/RIGHT button for 2 seconds. The shade will jog and a checkmark will appear next to the shade number on the remote screen.
6. Repeat steps 3–5 for each shade.
2827
11Adjusting Your Shade’s Limits and Home Position
ADJUSTING YOUR SHADE’S LIMITS AND HOME POSITION
Use the instructions in this section to adjust your shade’s upper and lower limits or home (favorite) position.
NOTEIf you don’t press any buttons for 10 seconds while you’re making these adjustments, the remote will time out. If that happens, just start the process over.
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12 Adjusting Your Shade’s Limits and Home Position
Adjusting the Upper Limit
For the Two-Button or Single-Channel Remote
Before You Start
If your remote currently controls a group of shades, you’ll first need to target the specific shade that you want to adjust the upper limit for. To do that, perform the following steps first:
1. On the remote, press and release the program button on the back.The remote LED will flash green.
2. On the shade you want to adjust, press and hold the program button for 3 seconds. The shade LED will flash green and the shade will jog.
Even after you target a shade, all of the shades in the group will still move with the remote. However, nontargeted shades won’t accept the new upper limit until you target them specifically.
TARGET SHADE
Don’t attempt to move the upper limit to a position higher than the preset limit—that could damage your shade or prematurely drain the batteries.
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13Adjusting Your Shade’s Limits and Home Position
1. On the remote, press and release the UP button.Wait until the shade reaches its preset upper limit.
2. Press and hold the UP and DOWN buttons at the same time for 3 seconds. When the remote LED turns amber, release both buttons. The shade will jog.
4. Press and hold the UP and DOWN buttons at the same time for 3 seconds. When the remote LED turns amber, release both buttons. The shade will jog. This means you’ve set your new upper limit.
5. If you need to adjust another shade’s upper limit, go back to the Before You Start section and repeat the steps for each shade.
3. Use the UP or DOWN buttons to move your shade to the new upper limit.
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14 Adjusting Your Shade’s Limits and Home Position
For the Multi-Channel Remote
1. On the remote, press and hold the MENU/RIGHT button for 2 seconds to enter the menu.
2. Select SHADE > LIMITS.
3. To proceed past the warning message, press and hold the MENU/RIGHT button for 2 seconds.
4. Scroll left and right to select the shade you want to adjust the upper limit for.
5. With UPPER selected, press and hold the MENU/RIGHT button for 2 seconds. If the shade isn’t already at the current upper limit, it will move to that position. If the shade is already at the current upper limit, it will jog.
6. Use the UP or DOWN buttons to move your shade to the new upper limit.
7. Press and release the MENU/RIGHT button to set the upper limit. The shade will jog. This means you’ve set your new upper limit.
3231
15Adjusting Your Shade’s Limits and Home Position
Adjusting the Lower Limit
Don’t attempt to move the lower limit to a position lower than the preset limit—that could damage your shade.
If your remote currently controls a group of shades, you’ll first need to target the specific shade that you want to adjust the lower limit for. To do that, perform the following steps:
1. On the remote, press and release the program button on the back.The remote LED will flash green.
2. On the shade you want to adjust, press and hold the program button for 3 seconds. The shade LED will flash green and the shade will jog.
Even after you target a shade, all of the shades in the group will still move with the remote. However, nontargeted shades won’t accept the new lower limit until you target them specifically.
For the Two-Button or Single-Channel Remote
Before You Start
TARGET SHADE
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16 Adjusting Your Shade’s Limits and Home Position
1. On the remote, press and release the DOWN button. Wait until the shade reaches its preset lower limit.
4. Press and hold the UP and DOWN buttons at the same time for 3 seconds. When the remote LED turns amber, release both buttons. The shade will jog. This means you’ve set your new lower limit.
5. If you need to adjust another shade’s lower limit, go back to the Before You Start section and repeat the steps for each shade.
2. Press and hold the UP and DOWN buttons at the same time for 3 seconds. When the remote LED turns amber, release both buttons. The shade will jog.
3. Use the UP or DOWN buttons to move your shade to the new lower limit.
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17Adjusting Your Shade’s Limits and Home Position
For the Multi-Channel Remote
1. On the remote, press and hold the MENU/RIGHT button for 2 seconds to enter the menu.
2. Select SHADE > LIMITS.
3. To proceed past the warning message, press and hold the MENU/RIGHT button for 2 seconds.
4. Scroll left and right to select the shade you want to adjust the lower limit for.
5. Scroll to LOWER, then press and hold the MENU/RIGHT button for 2 seconds.If the shade isn’t already at the current lower limit, it will move to that position. If the shade is already at the current lower limit, it will jog.
6. Use the UP or DOWN buttons to move your shade to the new lower limit.
7. Press and release the MENU/RIGHT button to set the lower limit. The shade will jog. This means you’ve set your new lower limit.
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18 Adjusting Your Shade’s Limits and Home Position
Adjusting the Home Position
Before you start, decide whether you want to adjust your shade’s upper or lower limit. If you do, make those changes first—moving those limits will reset your home position.
Remember that the home position isn’t available with the two-button remote.
If your remote currently controls a group of shades, you’ll first need to target the specific shade that you want to adjust the home position for. To do that, perform the following steps:
1. On the remote, press and release the program button on the back.The remote LED will flash green.
2. On the shade you want to adjust, press and hold the program button for 3 seconds. The shade LED will flash green and the shade will jog.
Even after you target a shade, all of the shades in the group will still move with the remote. However, nontargeted shades won’t accept the new home position until you target them specifically.
For the Single-Channel Remote
Before You Start
TARGET SHADE
3635
19Adjusting Your Shade’s Limits and Home Position
2. Press and hold the HOME button for 3 seconds. When the remote LED turns amber, release the button. The shade will jog. This means you’ve set your new home position on that shade.
3. If you need to adjust another shade’s home position, go back to the Before You Start section and repeat the steps for each shade.
1. On the remote, use the UP and DOWN buttons to move the shade to your desired home position.
Legend
Press and hold Move up
Press and release Move down
3736
20 Adjusting Your Shade’s Limits and Home Position
1. Use the UP or DOWN buttons to move the shade to your new home position. This can be anywhere between the upper and lower limits.
2. Press and hold the MENU/RIGHT button for 2 seconds to enter the menu.
For the Multi-Channel Remote
3. Select SHADE > SET HOME.
4. Select the shade you want to set the home position for by scrolling left or right.
5. Press and release the HOME button. The shade will jog. This means you’ve set your new home position.
Legend
Press and hold Move up
Press and release Move down
3837
21Pairing Your Remotes and Shades
We preprogrammed your remotes to operate your shades. However, you might decide to adjust the pairing—for example, you might lose a remote and need to pair a new one, or you might buy an additional remote after you buy your shades. This section shows you how to pair remotes and shades for a variety of control scenarios.
To make the instructions easy to follow, steps for the multi-channel remote are separated into their own section.
PAIRING YOUR REMOTES AND SHADES
NOTE If you don’t press any buttons for 10 seconds while you’re making these adjustments, the remote will time out. If that happens, just start the process over.
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22 Pairing Your Remotes and Shades
Pairing Your Two-Button or Single-Channel Remote
The two-button and single-channel remote behave almost identically. The only difference between these remotes is that the single-channel remote has a home button, while the two-button remote doesn’t.
In this section, we cover pairing instructions for either the two-button or single-channel remote. So while the remote images shown might not match the remote you’re using, the steps will still work for you.
SINGLE-CHANNELSINGLE-CHANNEL
TWO-BUTTON
Legend
Press and hold Move up
Press and release Move down
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23Pairing Your Remotes and Shades
Pair a Remote with a ShadeYou might need to do this if you bought a new remote or shade. These steps apply only to the new remote or shade.
1. Reset the new remote to make sure you start with a clean slate.
a. Press and hold the program button on the back of the remote for 15 seconds. When the LED stops flashing, release the button. The remote LED should flash green, amber, and red before turning off.
b. On the new shade, press and hold the program button for 7 seconds. When the shade jogs, release the button.
2. On the back of the new remote, quickly press and release the program button twice. The remote LED will flash amber and green.
x2
3. On the new shade, press and hold the program button for 3 seconds. When the shade LED flashes green, release the button. The shade will jog once, and all LEDs will turn off. The shade is now paired with the remote.
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24 Pairing Your Remotes and Shades
Pair a Remote with a Group of ShadesIf you want to control a group of shades with one remote, follow these steps.
Before you start, decide which remote you want to control the group (known as the group remote). Note that you won’t be able to control an individual shade with the group remote after you perform these steps. You can always adjust the remote’s programming later.
1. Reset the group remote to make sure you start with a clean slate.
a. Press and hold the program button on the back of the remote for 15 seconds. When the LED stops flashing, release the button. The remote LED should flash green, amber, and red before turning off.
b. On the shade, press and hold the program button for 7 seconds. When the shade jogs, release the button.
2. Pair the group remote with the shade group.a. On the group remote, quickly press
and release the program button on the back twice. The remote LED will flash amber and green.
b. On one of the shades in the group, press and hold the program button for 3 seconds. When the LED flashes green, release the button. The shade will jog once, and the shade LED will turn off. The shade is now paired with the remote.
c. Repeat steps a–b for each shade in the group.
If you want to control each shade individually as well as in a group, follow the steps in the next section.
x2
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25Pairing Your Remotes and Shades
Pair a Second Remote with a Shade
If you paired a group of shades with a group remote in the previous section, you might still want to control each individual shade within that group with separate, individual remotes. For example, you might want to control shades as a group with a single-channel remote, but still be able to control each shade individually with separate two-button remotes.
To do that, follow these steps.
1. On the group remote, quickly press and release the program button on the back twice. The remote LED will flash amber and green.
2. On the individual remote, press and hold the program button on the back for 3 seconds. When the LED flashes green, release the button. The LEDs on both remotes will turn solid green and then turn off.
3. On the individual remote, press and release the program button on the back. The remote LED will flash green.
4. On the shade you want to pair the individual remote with, press and hold the program button for 3 seconds. When the shade LED flashes green, release the button. The LED on the individual remote will turn green, and the shade will jog. Both of your remotes will now control the shade.
5. Repeat steps 1–4 for each shade you want to control with an individual remote.
x2
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26 Pairing Your Remotes and Shades
Pairing Your Multi-Channel Remote
Pair a Remote with a ShadeYou might need to do this if you bought a new shade after your initial purchase.
1. Press and hold the MENU/RIGHT button for 2 seconds to enter the menu.
2. Select ZWAVE > INCLUDE.
3. On the shade you want to pair, press and hold the program button for 3 seconds. When the shade LED flashes green, release the button.The remote’s screen will indicate that the shade is now paired with the remote.
4. Repeat steps 2–4 for each shade you want to pair.
5. Assign the shade to a channel by following the steps on page 10.
x2
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27Pairing Your Remotes and Shades
Pair a Remote with a Group of Shades Already Controlled by a Group Remote
If you bought a new multi-channel remote and want to pair it with a group of shades that are already controlled by a group remote, follow these steps.
1. On the group remote, quickly press and release the program button on the back twice. The remote LED will flash amber and green.
2. On the multi-channel remote, press and hold the MENU/RIGHT button for 2 seconds.
3. Select ZWAVE > LEARN. The group remote LED will flash green and then turn off. The multi-channel remote will show JOINING on the screen.
x2
Legend
Press and hold Move up
Press and release Move down
4. Select SHADE > FIND > BEGIN.The multi-channel remote will show FOUND SHADES.
5. Assign the shades to channels by following the steps on page 10.
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28 Pairing Your Remotes and Shades
Pair a Second Remote with a Shade That’s Already Controlled by a Multi-Channel Remote
If you paired a group of shades with a multi-channel remote in the previous section, you might still want to control each individual shade within that group with separate, individual remotes.
To do that, follow these steps.
1. On the multi-channel remote, press and hold the MENU/RIGHT button for 2 seconds.
2. Select ZWAVE > INCLUDE.
3. On the individual remote, press and hold the program button for 3 seconds. When the remote LED flashes green, release the button.
4. On the individual remote, press and release the program button onthe back. The remote LED will flash green.
5. On the shade you want to pair the individual remote with, press and hold the program button for 3 seconds. When the shade LED flashes green, release the button.The LED on the individual remote will turn green, and the shade will jog once. Both of your remotes will now control the shade.
6. Repeat steps 1–5 for each shade you want to control with an individual remote.
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29Pairing Your Remotes and Shades
Remove a Shade from the Multi-Channel Remote
You might need to do this if your shade needs to be sent in for repairs.
1. On the remote, press and hold the MENU/RIGHT button for 2 seconds to enter the menu.
2. Select ZWAVE > EXCLUDE.
3. On the shade, press and hold the program button for 3 seconds. When the shade LED flashes green, release the button. The remote’s screen will indicate that the shade has been removed from the remote. The shade will jog.
Clear All Channels
If you want to clear all your current channel assignments and start over with assigning shades to channels, follow these steps.
1. On the remote, press and hold the MENU/RIGHT button for 2 seconds to enter the menu.
2. Select SHADE > CLR CHNLS > CONFIRM. At this point, the shade menu is cleared. This means you can’t select a shade from the remote or assign shades to a channel until you find them again.
3. Select FIND ALL > BEGIN. The screen will display SEARCHING (this might take a little while), and then display how many shades have been found.
Your shades are now visible in the remote again. To create new channel assignments, follow the steps on page 10.
4746
30 Integrating Your Shades with a Z-Wave Home Automation System
INTEGRATING YOUR SHADES WITH A Z-WAVE® HOME AUTOMATION SYSTEM
Your shades and remotes operate using Z-Wave radio technology, which allows you to control your shades with many popular home automation systems.
To integrate your shades with a home automation system, you’ll perform three tasks:
1. Exclude: Remove the current pairing between your shades and remotes.
2. Include: Add your shades and remotes to the home automation system.
3. Associate: Pair remotes with your shades.
The following sections walk you through each task.
NOTE If you don’t press any buttons for 10 seconds while you’re performing these steps, the remote will time out. If that happens, just start the process over.
4847
31Integrating Your Shades with a Z-Wave Home Automation System
Step 1: (Exclude) Remove the Current Pairing Between Your Shades and Remotes
1. Reset each two-button or single-channel remote, if you have them.
a. Press and hold the program button on the back of the remote for 15 seconds until the remote LED stops flashing. The remote LED should flash green, amber, and red before turning off.
2. Reset your multi-channel remote, if you have one.
a. Press and hold the MENU/RIGHT button for 2 seconds to enter the menu.
b. Select ZWAVE > RESET.c. With LIKE NEW? selected,
press and hold the MENU/RIGHT button until the screen no longer tells you to wait.
3. On each shade, press and hold the program button for 7 seconds. When the shade jogs, release the button.All remotes are now removed from the shades. However, the shades’ upper, lower, and home positions are still set.
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32 Integrating Your Shades with a Z-Wave Home Automation System
Step 2: (Include) Add Your Shades and Remotes to the Home Automation System
NOTEYou need to add the shades first and then the remotes to your home automation system.
Add Your Shades1. From your home automation system’s user interface, select
the option to enroll a new Z-Wave device. See your home automation system’s instructions for details.
2. On one of your shades, press and hold the program button for 3 seconds. When the shade LED flashes green, release the button. The shade should appear as a found Z-Wave device in your home automation system’s user interface.
3. Repeat steps 1–2 for each shade.
Add Your Two-Button or Single-Channel Remotes1. From your home automation system’s user interface, select
the option to enroll a new Z-Wave device. See your home automation system’s instructions for details.
2. On one of your remotes, press and hold the program button on the back for 3 seconds. When the remote LED flashes green, release the button. The remote should appear as a found Z-Wave device in your home automation system’s user interface.
3. Repeat steps 1–2 for each remote.
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33Integrating Your Shades with a Z-Wave Home Automation System
Add Your Multi-Channel Remote1. From your home automation system’s
user interface, select the option to enroll a new Z-Wave device. See your home automation system’s instructions for details.
2. On the remote, press and hold the MENU/RIGHT button to enter the menu.
3. Select ZWAVE > LEARN.
4. Repeat steps 1–3 for each remote.
Legend
Press and hold Move up
Press and release Move down
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34 Integrating Your Shades with a Z-Wave Home Automation System
Step 3: (Associate) Pair Remotes with Your Shades
If you want to be able to control your shades with remotes as well as with your home automation system, follow these steps.
Pair a Shade with a Two-Button or Single-Channel Remote
1. On the remote, press and release the program button on the back.The remote LED will flash green.
2. On the shade, press and hold the program button for 3 seconds. When the shade LED flashes green, release the button. The LEDs on the remote and shade will turn green, then turn off, and the shade will jog.
3. Repeat steps 1–2 for each shade you want to control with a remote.
Pair a Shade with a Multi-Channel Remote
button for 3 seconds. When the shade LED flashes green, release the button. The shade will jog.
4. Repeat steps 1–3 for each shade you want to control with a remote.
5. Assign the shades to a channel by following the steps on page 10.
1. On the remote, press and hold the MENU/RIGHT button for 2 seconds to enter the menu.
2. Select ZWAVE > ASSOCIATE.
3. On the shade, press and hold the program
5251
35Troubleshooting
TROUBLESHOOTING
PROBLEM SOLUTION
I need to replace the batteries for my shade or remote.
Replacing Batteries for the ShadeInsert eight AA lithium batteries per battery case.
Replacing Batteries in the Two-Button orSingle-Channel RemoteInsert a #CR2430 lithium coin battery. You’ll need a screwdriver to open the battery compartment.
Replacing Batteries in the Multi-Channel RemoteInsert two AAA batteries.
The programming steps aren’t working.
If you don’t press any buttons for 10 seconds while you’re programming your remote or shade, the remote will time out. If that happens, just start the process over.
My shade doesn’t respond when I press buttons on my remote.
If the LED on the remote doesn’t light up when you press a button on the remote, replace the battery in the remote first. • For a two-button or single-channel
remote, you’ll need a #CR2430 lithium coin battery.
• For a multi-channel remote, you’ll need two AAA batteries.
If that doesn’t fix the issue, after checking battery orientation, replace the batteries in the shade. You’ll need eight AA lithium batteries per battery case.
If you’ve verified that the batteries in the remote and shade are good and you’re still experiencing this issue, ensure that the motor’s antenna is exposed. If you haven’t already, remove any securing tape and position the antenna so that it’s exposed and away from the shade headrail. Avoid crimping or damaging the antenna or power lead.
Ensure that shade and remote are paired. See Pairing Your Remotes and Shades on page 21.
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36 Troubleshooting
My multi-channel remote isn’t working.
If your shade isn’t responding to your multi-channel remote, confirm that you’re on the correct channel for the shade you’re trying to operate. To check the channel, press any button on the remote and note which channel number is displayed.
What do the LED colors on my remote mean?
If you press a button on your remote and the LED flashes:• Green: The battery in your remote
is good.• Green and amber: The battery in your
remote is low and will need to be changed soon.
• Green and red: Replace the battery in your remote with a #CR2430 lithium coin battery.
What do the LED colors on my shade mean?
If you press the program button on your shade and the LED flashes:• Green: The power source—battery case
is good• Green and amber: The power source—
battery case is low and will need to be changed soon
• Green and red: Replace the batteries in the battery case with 8 AA lithium batteries.
My shade moves in the opposite direction of the button I pressed on my remote.
If the UP and DOWN buttons on your remote are reversed, follow these steps to switch them back. Note that you can perform these steps only with a two-button or single-channel remote.
1. Move the shade to any point between the upper and lower limits.
2. Press and hold the UP and DOWN buttons at the same time for 3 seconds. When the remote LED turns amber, release both buttons.
The shade will jog.
3. Press and hold the UP and DOWN buttons at the same time for another 3 seconds. When the remote LED turns amber, release both buttons.
The shade direction has now been reversed.
Troubleshooting, cont.
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37Troubleshooting
I want to start over with pairing my shades and remotes. How do I start fresh?
To remove the current pairing between your shades and remotes, and start fresh, follow these steps:
For a Two-Button or Single-Channel Remote1. On the remote, press and hold the
program button on the back for 15 seconds. When the remote LED stops flashing, release the button.
The remote LED should flash green, amber, and red before turning off.
For a Multi-Channel Remote1. On the remote, press and hold the
MENU/RIGHT button to enter the menu.2. Select ZWAVE > RESET.3. With LIKE NEW? selected, press and
hold the MENU/RIGHT button until the screen no longer tells you to wait.
Please use this procedure only when the network primary controller is missing or inoperable, or when instructed by a trained customer service representative.
For a Shade1. Move the shade to its upper limit.2. On the shade, press and hold the
program button for 7 seconds. When the shade jogs, release the button.
All remotes are now unpaired with the shade. However, the shade’s upper, lower, and home positions are still set.
My shade doesn’t go up or down as much as I want it to.
See the Adjusting the Upper Limit section on page 12 or the Adjusting the Lower Limit section on page 15.
Additional Troubleshooting SupportFor video tutorials and the most up-to-date troubleshooting information, visit our Motorization Knowledge Base at www.motorization.supportOur customer service team is available at 1-800-221-6352, Monday through Friday from 8:30 a.m. to 7:00 p.m. Eastern.
You can also email us at [email protected].
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38 Glossary
GLOSSARY
TERM DEFINITION
Jog A brief down-and-up movement of the shade.
Pairing Terminology
ExcludeRemoving the current pairing between your shades and remotes.
IncludeAdding your shades and remotes to the same “shade network” (a group of shades and remotes that communicate with each other) or to a home automation system.
AssociatePairing a shade with an additional remote when that shade is already controlled by a group remote or a home automation system.
UnassociateUnpairing a remote when the shade is already controlled by a group remote or home automation system.
Program Button
On a two-button or single-channel remote, the button on the back that lets you perform various programming functions as described in this manual.
On a shade, the button on the headrail or motor end that lets you move your shade without a remote, or perform various programming functions as described in this manual.
Z-Wave A radio frequency protocol for communicating between smart devices.
5655
39Glossary
TERM DEFINITION
Jog A brief down-and-up movement of the shade.
Pairing Terminology
ExcludeRemoving the current pairing between your shades and remotes.
IncludeAdding your shades and remotes to the same “shade network” (a group of shades and remotes that communicate with each other) or to a home automation system.
AssociatePairing a shade with an additional remote when that shade is already controlled by a group remote or a home automation system.
UnassociateUnpairing a remote when the shade is already controlled by a group remote or home automation system.
Program Button
On a two-button or single-channel remote, the button on the back that lets you perform various programming functions as described in this manual.
On a shade, the button on the headrail or motor end that lets you move your shade without a remote, or perform various programming functions as described in this manual.
Z-Wave A radio frequency protocol for communicating between smart devices.
MULTI-CHANNEL REMOTE
TERM DEFINITION
ChannelA group of shades that operates at the same time. Each channel can include a single shade or multiple shades.
FindLocates existing shades in a shade network and adds the multi-channel remote as an additional control.
LearnPairs the multi-channel remote with an existing shade network as an additional remote.
Reset
Restores the remote back to a factorystate by removing all memory of shadeand remote pairings from the remote
ShiftPairs the multi-channel remote with an existing shade network as the primary remote.
Legend
Press and hold Move up
Press and release Move down
Please use this procedure only when the network primary controller is missing or inoperable, or when instructed by a trained customer service representative.
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40 About Z-Wave
ABOUT Z-WAVE®
Z-Wave is a wireless mesh-networking protocol for reliable, intelligent home control of all Z-Wave compatible devices. Z-Wave devices can act as repeaters to create a mesh-network to ensure reliable communication regardless of the manufacturer or type of device. This product can be included and operated in any Z-Wave network with other Z-Wave certified devices from any other manufacturer. Z-Wave devices such as lamp modules, fan controllers, thermostats, dimmer switches, and many other types of home control devices are available from a wide range of manufacturers. The Z-Wave Alliance (www.z-wavealliance.com) provides a list of manufacturers of Z-Wave compliant devices. Z-Wave was created by Sigma Designs and more details on the technology can be found at www.z-wave.com.
This product can be included and operated in any Z-Wave network with other Z-Wave certified devices from other manufacturers and/or other applications. All nonbattery-operated nodes within the network will act as repeaters regardless of vendor to increase reliability of the network.
The current product controls may establish two Association Groups. Association Group #1 is a dedicated lifeline for secondary controls, primarily used for battery status reports, central scene cc, local reset cc. Association Group #2 is dedicated to slave shades nodes, with a maximum of 12 slave nodes. Normal shade control command will use Association Group #2.
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41About Z-Wave
FCC Class B NoticeThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference
that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help.
Modifications: Any modifications made to this device that are not approved by Springs Window Fashions may void the authority granted to the user by the FCC to operate this equipment.
For advanced technical information, contact customer service at 1-800-221-6352. Battery Information for ShadesUse only eight AA lithium batteries, which are available through most hardware stores, pharmacies, and home centers.
CAUTION: Batteries must be installed as shown below. Failure to do so could result in injury and will invalidate your warranty. Do not mix type, brand, or old with new. Do not recharge, disassemble, heat (above manufacturer’s specified temperature), or incinerate. Keep batteries out of reach of children and in original packaging until ready to use. Dispose of batteries properly.
Correct battery orientation and proper battery disposal must be followed.
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42 About Z-Wave
Industry Canada NoticeThis device complies with Industry Canada License-exempt RSS standard(s). Operation is subject to the following two conditions:
1. This device may not cause harmful interference.2. This device must accept any interference received, including
interference that may cause undesired operation.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
For advanced technical information, contact customer service at 1-800-221-6352.
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Shades Name/Location
Channel Assignment Shades on the same channel will operate as a group.
1 2 3 4 5 6 7 8 9 10 11 12
Example: Shade 1 - Kitchen
Shade 1
Shade 2
Shade 3
Shade 4
Shade 5
Shade 6
Shade 7
Shade 8
Shade 9
Shade 10
Shade 11
Shade 12
Shade 13
Shade 14
Shade 15
Shade 16
Shade 17
Shade 18
Shade 19
Shade 20
Shade 21
Shade 22
Shade 23
Shade 24
43Channel Assignment WorksheetThe multi-channel remote can include a single shade or multiple shades, maximum of 8 shades on one channel. 61
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