Upload
victor-dizon
View
412
Download
0
Embed Size (px)
Citation preview
2014
CUSTODIAN
HANDBOOK PARKS & ENVIRONMENTAL SERVICES
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON
LANCE NAGASAWA
FACITILITY OPERATIONS SUPERVISOR
VICTOR DIZON
LEAD BUILDING CUSTODIAN
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 2
CUSTODIAN HANDBOOK 2014
MRC CUSTODIAL TEAM AT WORK
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 3
CUSTODIAN HANDBOOK 2014
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 4
CUSTODIAN HANDBOOK 2014
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 5
CUSTODIAN HANDBOOK 2014
TABLE OF CONTENTS
Coastwide Sustainable Earth Chemicals…………………………………………………………... 6
Vacuum Routes………………………………………………….…………………………………………….18
Custodian Equipment……………………………………………………………………………………...22
Seal Soaped Dispenser equipment…………………………………………………………………..29
Tips and Tricks for Completing Duties Successfully…………………………………………..30
Carpet Extraction Tips…………………………………………………………………………………......36
Cleaning Lockerooms……………………………………………………………………………….........38
Microfiber Color Codes…………………………………………………………………………………...40
Trash and Compost Bag Sizes…………………………………………………………………………..44
Custodian Restroom Cart Supplies List…………………………………………..………………..45
Custodian Project Cart Supplies List…………………………………………..…………………....46
Day Custodian Summarize of Duties………………………………… ……………..……………..47
Day shift Essential Weekly Duties……………..……………..……………..………………………48
Night Crew Summarize of Duties………………………………… ………………………………….49
Metro Regional Center Phone List……………………………………………………………………47
Compost, Landfill and Recycle Office Bin Pick Ups …………………………………………..55
Emergency Contact Information………………………………………………………………………56
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 6
CUSTODIAN HANDBOOK 2014
The purpose of this binder is to provide you information about each custodian
duties, how to use all the custodian equipment and suggestions on how to
complete a custodian duty to the best of our ability. Also, the binder will go into
great detail on what each specific chemical is used for, how to properly apply the
chemical to surfaces that need attention and how long to let the chemical sit on
the surface.
Purpose of each
chemical solutions
1. Chemical 61 – Glass Cleaner
This chemical can be used on
windows, mirrors and majority of
reflective surfaces. For more
information refer to Chemical 61 Glass Cleaner Concentrate page product
literature.
2. Chemical 62 – Carpet Cleaner
This chemical can be used on
carpets for carpet extraction. Low
odor and works great for all types
of carpets. For more information
refer to Chemical 62 Carpet
Cleaner page product literature.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 7
CUSTODIAN HANDBOOK 2014
3. Chemical 64 – Neutral
Multi-Use Cleaner
This chemical can be used on
floors, walls, woodwork and
other washable surfaces. Before
using this chemical on polished
wood surfaces try using this
chemical on a small part of the
table before proceeding through
the whole table. For more
information refer to the chemical 64 Neutral Multi-Use Cleaner page
product literature.
4. Chemical 65 – Heavy-Duty
General-Purpose Cleaner
This chemical can be used as a
degreaser and will clean windows,
walls, brighten floors, countertops.
This chemical is also excellent for
cleaning areas that have hydraulic
fluid spills and much more. For
more information refer to the
chemical 65 Heavy-Duty General-
Purpose Cleaner product literature.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 8
CUSTODIAN HANDBOOK 2014
5. Chemical 66 – Disinfectant
and Sanitizer
This chemical is a disinfectant as
well as a no-rinse food-contact
surface sanitizer. According to
Coastwide Labs, this chemical is
designed specifically for hospitals,
food-processing plants, dairies,
restaurants and other surfaces
that contaminated. For more
information refer to chemical 66 Disinfectant and Sanitizer product
literature.
6. Chemical 67 – Carpet
Spotter
This chemical is an effective
general carpet spot remover. This
can specifically remove wine,
coffee, red Kool-Aid, tea, urine,
blood, Betadine and other
stubborn spots. For more
information refer to the Sustainable Earth chemical 67 product literature.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 9
CUSTODIAN HANDBOOK 2014
7. Chemical 70 – Washroom
Cleaner
This chemicals removes soap
scum, suntan and body
oils/lotions, mildew, lime, water,
scale and rust deposits. This can
also be used on porcelain,
porcelain, enamel, painted
surfaces, aluminum or stainless
steel. This chemical is NOT a
DISINFECTANT, this chemical only cleans these surfaces but does NOT
DISINFECT it. For more information refer to chemical 70 Washroom Cleaner
page product literature.
8. Chemical 71 – Toilet &
Urinal Cleaner
This chemical is a toilet bowl &
urinal cleaner. This will remove
stains and eliminates and
neutralizes urinal odors and
brighten toilet bowls and urinals.
For more information refer to
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 10
CUSTODIAN HANDBOOK 2014
chemical 71 Toilet & Urinal Cleaner page product literatures.
10. Chemical 78 – General-Purpose Cleaner
This chemical will clean and
degrease hand surfaces. It will
also brighten and deodorizes
floors, windows, walls,
countertops, cabinets, carpets,
toilets, urinals, sinks and other
surfaces that are not armed by
water. According to Coastwide
Labs, it will also effectively
remove industrial grease and oil,
animal fats, permanent marker
ink, crayons, ballpoint ink, heavy-finish buildups, shower room soap scum,
fingerprints and most water or oil based soils. For more information refer
to chemical 78 General-Purpose Cleaner page product literature.
11. Chemical 99 – Graffiti
Remover
This chemical is used to remove
graffiti paints, permanent marker
and ink from metal, brick, Formica
and fiberglass. CAUTION Pretest on
plastics before preceding it may
damage certain types of plastics.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 11
CUSTODIAN HANDBOOK 2014
For more information please refer to the Graffiti Remover product
literature.
12. Dynamic Powerhouse Waste Stain Breaker
This chemical is recommended to be used in the following order:
Apply with applicator
Allow chemical to work – 2 minutes maximum
Scrub with brush ( the small white Scott Bright pad is recommended)
Rinse with water
Repeat if necessary
Areas of Caution:
Not recommended to use on the following surfaces
Marble Anodized Aluminum
For more information please refer to the Powerhouse product literature
13. Earth friendly Stainless Steel
Cleaner
This chemical polishes and cleans
stains on stainless steel and fights
against water spots and stains. This
chemical can be used on stainless
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 12
CUSTODIAN HANDBOOK 2014
steel, brass, chrome, copper, zinc, silver and more. For more information
refer to the stainless steel cleaning & polish product literature.
14. Earth Friendly Furniture Polish
This chemical cleans and
beautifies wood, formica,
particle board and vinyl surfaces.
For more information please
refer to the furniture polish
product literature
15. Brighton Lemon Drop
Enyzmes
This powerful chemical kills odors
at the source and provides a long
lasting odor control. This chemical
is also safe for grease traps and
drains lines. If you have any
questions please refer to the
ViaFresh Odor Counteractant
page.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 13
CUSTODIAN HANDBOOK 2014
16. Technical Concepts TC Pump Non Aerosol Automatic Odor
Control
Environmentally responsible - non-aerosol system and water based formulas with low VOCs make the TC Pump System a preferred environmental solution
Effective odor control in areas up to 6000 cubic feet - the pump dispenser maximizes odor control effectiveness, while keeping cost-in-use under control
Easy to maintain - replacing refills is simple and visual and audio cues provide notice when a refill or batteries need replaced
17. Clorox Bleach Cream
Multi Surface Cleanser
This chemical is a bleach
cream multi cleanser that can
be used a variety of surfaces.
This product is a multi surface
bleach cream cleanser that
gently removes grease, grime,
soap scum, coffee, juice, food
and beverage stains, blood, urine, mildew stain, mold stains, scuff marks
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 14
CUSTODIAN HANDBOOK 2014
and other tough soils and stains. Be sure to rinse the surface properly after
the surface has be scrub down with the chemical. On delicate surfaces that
may scratch like plastic, fiberglass, appliance surfaces, sealed marble and
sealed natural stone, Use sparingly, rub gently with damp sponge or cloth
then rinse. DO NOT USE on brass, silver, aluminum, wood, painted
surfaces, or rubber items. Also this product is not a sanitizer or disinfectant
so be sure whatever surface you are cleaning ensure it is disinfected prior
to using this chemical.
Here are some general surfaces this chemical can be applied on.
Sinks
Tubs
Showers
Toilets
Bathrooms
Kitchen countertops
18. MISTY Gum Remover II
This product is for removing gum off
carpets and hard surfaces. Use the red
tube and insert in the white spray cap.
Spray about an inch from the object
that you will spray to ice it up to
remove gum or object.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 15
CUSTODIAN HANDBOOK 2014
19.Clorox Hydrogen Peroxide
These disinfecting wipes are pre moisten19. Clorox Hydrogen Peroxide
Disinfecting Wipes
These disinfecting wipes/disinfected cleaner work great on virtually any touch
point surfaces that could have
potential contaminated
germs. These wipes/
disinfected cleaner will kill
germs in 30 seconds. These
disinfecting wipes/disinfected
cleaner work excellent in
kitchen surfaces, restrooms,
door handles, arm chair rests
and much more. It is strongly
recommended to wear gloves when using both of these of
cleaners.
20. Earth Friendly Products Creamy
Cleanser
A natural based cream cleanser that is
extremely effective at cleaning
stainless steel, porcelain, hard surface
counters and corian counter tops. The
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 16
CUSTODIAN HANDBOOK 2014
lemon oil based product is a non abrasive cleaner. This is recommended for only
using to maintaining a surface to be cleaned daily throughout the week. If there
are stubborn spots or you know the surface has not been cleaned in long periods
of time, please refer to the Clorox mult-suface cream cleanser.
21. Earth Friendly Products Shower
Kleener
This shower cleaner prevents hard water
stains and eliminates soap scum from
forming on shower surfaces. Works on
surfaces such as, tubs, tile and fixtures.
This cleaner is recommended for daily
maintenance throughout the week.
22. Diversey Citrus Express Gel
This chemical is great for getting off
adhesive off surfaces. It is also great for
removing gum, grease and black marks
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 17
CUSTODIAN HANDBOOK 2014
off surfaces. Before using the chemical, test out the chemical in a small area to
ensure the chemical does not damage the finish.
23. KaiBlooey Restroom Cleaner
The KaiBlooey is a type of foam
restroom cleaner that kills odors in
areas of the restroom and disinfect at
the same time. The KaiBlooey is a
Green Seal Certified chemical. This
chemical is to be specifically used for
restrooms only.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 18
CUSTODIAN HANDBOOK 2014
VACUUMING ROUTINE ROUTES FOR NUWAVE
1st Floor
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 19
CUSTODIAN HANDBOOK 2014
Green – Daily Blue - Weekly
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 20
CUSTODIAN HANDBOOK 2014
2nd floor
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 21
CUSTODIAN HANDBOOK 2014
3rd floor
4th floor
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 22
CUSTODIAN HANDBOOK 2014
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 23
CUSTODIAN HANDBOOK 2014
NUWAVE WINDSOR VACUUM TIPS
Be sure to check the bag often
After every use always the brush to look for potential clogs
Always be aware of how much cord you have left from the outlet to where you’re located
Be on the lookout if the suction of the vacuum is operating differently. There could be a
potential clog in the vacuum.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 24
CUSTODIAN HANDBOOK 2014
REGULAR STAND UP
WINDSOR VACUUM
Check vacuum bag often to see if it needs a new
bag
If the vacuum bag is about half full replace it
Always check the filters of the vacuum every other
5th bag
Always properly wrap up the cord on the vacuum
when done
Avoid vacuuming paper clips or huge amounts of
leafs. Low quantity of small leaves is ok as long as it
is not a huge pile of them. This increases the
chances of clog suction throughout the vacuum if
vacuuming huge amounts of leave piles.
Sandra Oviedo vacuuming with
regular upright Windsor vacuum
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 25
CUSTODIAN HANDBOOK 2014
SUPER COACH PRO PRO
TEAM VACUUM
This is backpack vacuum is the updated version from the
Super Coach Pro 6. The new rectangular shape of the
vacuum fits closer to your body enabling better
movement. The ergonomic backpack design with patent
flexfit articulating harness increases range of motion
reduces fatigue and improves productivity. The vacuum
is provided with two HEPA filters located at the bottom
of the vacuum, one intercept micro filter within the
vacuum bag and one micro cloth filter outside of the
vacuum bag.
Alex Wilson dust vacuuming with the
assistance from Sandra Oviedo
Norfleet Young vacuuming entrance
towards MetroKids
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 26
CUSTODIAN HANDBOOK 2014
GO FREE PRO PROTEAM VACUUM
This ProTeam bagpack vacuum is almost the same as the Super Coach Pro Proteam Vacuum
except that the Go Free Pro is a cordless vacuum! The battery at run time will operate for about
55 minutes and will take 2.5 hours to fully charge the battery. The vacuum weighs about 20
pounds with the battery attached, making the harness of the vacuum more vital to be strapped
on to the user correctly.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 27
CUSTODIAN HANDBOOK 2014
NO-TOUCH CLEANING SYSTEM KAIVAC 1250
The Kaivac 1250 is a lightweight pressure washer/wet
vacuum system that is designed to help you clean your
restrooms more efficiently and effectively. The purpose of
the “No-Touch Cleaning System Kaivac 1250” is to spray all
of tile walls, inside and outside of toilets, urinals, stalls,
with the chemical and then spray high pressure water on
all of those areas to get the chemical to the floor and
vacuum all of the liquids. The 1250 series can hold up to 12
gallons liquids. In addition, every 3 to 6 months, the HEPA
filter will need to be changed failure to do so could damage
the vacuum motor to the Kaivac. Lastly, it is important
that the recovery tank does not get over full; otherwise, liquids will overflow
through the HEPA filter, damaging it and will result into machine turning off at
random. If any liquid gets into the HEPA filter, it will need to be replaced.
To spray the chemical and using the vacuum refer to the picture below:
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 28
CUSTODIAN HANDBOOK 2014
When you want to spray the chemical you will need to ensure the pump and the
chemical is turned on. When you want to use the vacuum feature, ensure that is
on as well. You do not need to have both vac and pump on at the same time
unless you are cleaning carpets.
Mini Extractor
This mini extractor is great for doing
spot cleaning on carpets that have
been affected from all sorts of spills.
These spills could be from, coffee,
food, sodas, or any liquids, this mini
extractor will do the job. The
chemicals to use along with the
machine are chemical 67 and
chemical 62.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 29
CUSTODIAN HANDBOOK 2014
Clipper Duo Windsor Carpet Extractor
This extractor is great for meeting rooms and main carpet pathways. Deep
Restorative and iCapsol Encapsulating Interim cleaning process is all part of this
machine. The Deep Restorative mode is activated by the simple change of a dial
regulating the required detergent and water for deep down, fully restorative
cleaning. Please refer to the bottom picture for more information on the control
panel. The button on the left indicates 2
switches: bottom switch is for the main
brushes on the machine, top switch, for
specific areas on carpets but using the
wand extractor. The far right switch has
two switches. The top switch
automatically sprays water while the
bottom switch is on manual trigger
mode. BECAREFUL always keep moving
when using the machine on auto spray,
too much water will be
concentrated on a particular
spot if you do not continue
to move the machine. This
will result soaking the
carpet in too much water. It
is recommended for wide
carpet areas use the auto
spray while in tight carpet
spaces use manual mode. To
spray water use the triggers
behind the black grip of the
extractor machine. These
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 30
CUSTODIAN HANDBOOK 2014
triggers are located on the bottom right, bottom left and top middle of the black
handle.
SOAP DISPENSERS
BRIGHTON PROFESSIONAL
SEALED SOAP
This soap dispenser is a foam type of soap which will last
longer in terms of how often it is used for. To check if it
needs restock, simply pick throughout the plastic to see if
it needed to be refilled. To remove empty hand wash soap
dispenser, press both buttons on the top right and top left
corners of the dispenser to unlock the door. The same goes
with the sealed shower cleaner, these soaps are located in
the showers in the restrooms. After removing sealed soap
container, insert a new one by looking at the
corresponding edges for it inside to line up correctly.
Sealed Shower Soap
Sealed Hand Wash Soap
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 31
CUSTODIAN HANDBOOK 2014
TC One Shot Sealed
Soap
The TC One Shot sealed soap is a green certified
soap cleaner. To restock the sealed soap, simply
twist and pull down soap dispenser to remove
empty container. Restock the sealed soap by
twisting the white plastic at the bottom of the
tube. Now, insert the tube first then, twist it to
lock it in place. Use a paper towel to catch the
soap when trying to feed the soap through the
tube by waving your hand over the scanner.
TIPS AND TRICKS FOR COMPLETING DUTIES
SUCCESSFULLY
Recommendation on how to clean stainless steel
elevators/stainless steel fixtures
o It is strongly suggested to limit how much you spray either on the
microfiber or the surface. If too much of the chemical is applied it
could leave a streak whoever touches the surface. Sometimes less of
the chemical is better.
o It is best to do this after the restroom worker is done completing the
restrooms. This is so you do not bump into the restroom worker
who is doing restrooms since you will have to polish the fixtures in
the bathrooms. This could result one of you into a halt until one or
the other will finish.
Recommendation on how to clean wood surfaces with furniture
polish
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 32
CUSTODIAN HANDBOOK 2014
o When polishing wood surfaces be sure to start with less
chemical first to see if the surface needs much at all.
Sometimes less chemical is better than using too much of it.
Tips on disinfecting surfaces like restrooms/prevent cross
contamination and other restroom related duties
o Wait for about 10 minutes to let chemical 66 kill the bacteria before
wiping surfaces. Even though chemical 66 is designed as a spray and
leave, due to the dust in our building, we have to spray, wait ( 10
minutes) and wipe. For the last process the wiping, for reassurance I
spray more chemical 66 on the RED microfiber before wiping toilets
to make sure germs are removed.
Rags used for toilet and urinal cleaning MUST BE KEPT SEPARATE from
other rags and NEVER used on other surfaces including toilet seats
o Separate all microfibers in your cart when reusing your rags to
prevent cross contamination.
NEVER USE the toilet brush on the outside of the toilet only in the inside of
the toilet bowl. If you need to clean the lid of toilet bowl on top, bottom,
sides please use the RED Microfiber cloth
Checking on Multi folds Towels
Please ensure that the multi-folds
towels are at least ¾ + full
Please be sure that the multi fold
towels are positioned against the left
shield guard. This is to ensure the multi
folds do not fall when the next
custodian checks the multi folds.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 33
CUSTODIAN HANDBOOK 2014
KaiVac Guidelines
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 34
CUSTODIAN HANDBOOK 2014
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 35
CUSTODIAN HANDBOOK 2014
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 36
CUSTODIAN HANDBOOK 2014
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 37
CUSTODIAN HANDBOOK 2014
CARPET EXTRACTION TIPS
When using the carpet extractor for main aisle carpets areas make sure the
buttons on the control panel of the carpet extractor is as follows:
Far left side button is pointed towards down to turn on main carpet
extractor
Middle button is pointed towards down to turn on main brushes to be
vacuumed
Far right side button is pointed towards down to turn on manual water
spray for the carpet
o Depending on how much coverage area you need to extract, if there
is a long a wide areas to extract I would recommend to have the far
right button be pointed towards upward. This button turns on the
automatic water sprays so you do not have to have the manual spray
buttons always be pressed when extracting. Otherwise if you are
extracting a small area, use the manual spray mode.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 38
CUSTODIAN HANDBOOK 2014
o When using the carpet extraction machine, if you need to turn the
machine while extracting do not have water spray onto the carpet
while turning. If turning, this results into streaks of the water spray
leaving you to go back and extract that spot where you turned.
EMPTING EXTRACTOR TANK AND REFILLING
WATER TANK
When extracting carpets, please check the left transparent tube if water is
coming through. If there is no water coming through most likely you need
to refill water tank and emptying the dirty extracted water tank. Refer to
the two pictures below for more information.
The picture on the left indicates that since there is no water coming
through the left black tube, the extractor is most likely out of water and
needs to be refilled.
The picture on the right indicates that since there is water coming through
the right black tube, the extractor still has water left in the tank and does
not need to be refilled yet.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 39
CUSTODIAN HANDBOOK 2014
CLEANING LOCKER ROOMS
It is strongly recommended to spray chemical 66 – Disinfectant
Cleaner, inside and outside of the lockers and let it sit for 10 minutes
before spraying chemical 78 – General Purpose Cleaner and wiping
down all locker surfaces.
If there are black marks on lockers, try using chemical 78 to remove
the marks. If that does not work, try out a chemical called Citrus
Express Gel from Diversey
Care and scrub or take a clean
white cloth and either wipe or
scrub spot to remove.
Dust all tops, inside and
outside of all lockers. In
addition, clean light fixtures in
restroom when possible to
limit the accumulation of dust.
Alex Wilson and Sandra Oviedo
Cleaning Locker rooms
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 40
CUSTODIAN HANDBOOK 2014
Storage Room/ Restroom Closets/Meeting
Room Reminders
Make sure all lights that you remember that you turned on make sure they
are off to save energy
Equipment that you have used throughout the night make sure it is put
back exactly where it was found.
o This is vital so we don’t have to search for equipment and know
exactly where the equipment is located for reuse as soon as possible.
o If something needs to be reported, the sooner it is reported the
better. Report to the lead regarding the situation.
o Remember to often check the vacuum bags. The vacuum performs
better when there is a new vacuum bag. Recommended to change
when it is about half full
It is never a bad idea to double check your finished work before proceeding
to other projects to verify everything was done
If you spot anything that needs attention that regards to maintenance
make note of it and let your lead know about it
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 41
CUSTODIAN HANDBOOK 2014
Microfiber Color Cloths
Yellow Microfiber
This yellow microfiber cloth is a multipurpose that can be used
on variety of surfaces but SHOULD NEVER be used on
toilet/urinal surfaces or restroom floors. If you need to use a
microfiber to clean on those types of surfaces please refer to
using the red microfiber cloth to reduce cross contamination.
Otherwise, the yellow microfiber cloth can be used on surfaces
such as:
Meeting room tables
Chairs
Restroom countertops
Kitchen countertops
Kitchen sinks
Microwaves
Window
Alex Wilson cleaning kitchens counter tops
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 42
CUSTODIAN HANDBOOK 2014
Red Microfiber
This red microfiber cloth is specifically for wiping surfaces like
toilets and urinals after getting disinfectant application on the
surface. Remember to NEVER use this microfiber on ANY
OTHER surface after cleaning toilets and urinals. This is to
prevent cross contamination. It is recommended to change
and grab a new red microfiber after going through 2 to 4
restrooms. This is because dust is accumulated over time on
the towel making you have to wipe several times if not
changed. The different surface this towel is
used on is the following:
Restroom toilets
Restroom urinals
Restroom urinal and toilet fixtures
Doug Towsley cleaning restroom toilets
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 43
CUSTODIAN HANDBOOK 2014
Blue Microfiber
This blue microfiber cloth is specifically for mirrors
and glass surfaces. This microfiber cloth is excellent
on glass and
does not leave
any streaks on
the windows
when applied
with chemical
61.
White Cloths ( Not Microfiber)
These white cloths are mainly for special projects or a back up pile just in case we
run out of microfiber towels. Examples of these white cloths coming to great use
would be doing projects such as the following:
Cleaning lockers
Polishing stainless steel
Polishing wood surfaces
Removing black marks or debris on walls or floors with the use of
Diversey Citrus Express Gel
Removing marks from kitchen cabinets
o ***IMPORTANT NOTE***
Victor Dizon wiping glass windows with blue
microfiber
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 44
CUSTODIAN HANDBOOK 2014
Specifically only yellow microfiber cloths could work on those surfaces
that I just stated above, but if yellow microfiber cloths are used long term
on surfaces like these it depreciates the microfiber much faster. A great
example would be the Citrus Express Gel chemical makes the yellow
microfibers fibers feel more worn and effects how much liquid the
microfiber can hold before needing to twist the microfiber cloth. If you
need more information on what microfiber cloth to use on what surface
please refer back to different microfiber cloths colors.
Norfleet Young removing dirt/oil
from kitchen surfaces
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 45
CUSTODIAN HANDBOOK 2014
Coastwide Trash Bags/ Bioturf Compost Bags
There are two colors of bags that we use in this facility, one is clear and one is green. For the
clear bags there are 5 different sizes landfill and recycle, while for the compost there is 4
different sizes. The picture indicates from left to right are from smallest to biggest size bags.
Clear Bags:
4 gallon bags
12-16 gallon bags
33 gallon bags
40-45 gallon bags
56 gallon bags
Compost Bags:
4 gallon bags
12-16 gallon bags
33 gallon bags
40-45 gallon bags
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 46
CUSTODIAN HANDBOOK 2014
Custodian Restroom Cart Check List
Chemical bottle 61
Chemical bottle 64
Chemical bottle 66
Chemical bottle 70
Chemical bottle 71
Chemical bottle 78
Chemical bottle
Viafresh Lemon Drop
Enzymes
1 box of extra large
gloves
1 box of large gloves
1 box of medium Gloves
4 Multifolds
4 toilet paper rolls
10 – 15 small bags for trash
5 – 10 medium bags for cart trash
10 – 15 small brown bags for women’s restroom
3 yellow microfibers cloths
3 blue microfibers cloths
3 red microfibers cloths
1 toilet bowl w/ caddy brush
1 red UnGer restroom mop bucket
1 broom and dustpan
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 47
CUSTODIAN HANDBOOK 2014
CUSTODIAN PROJECT CART CHECK LIST
Chemical bottle 61
Chemical bottle 62
Chemical bottle 64
Chemical bottle 65
Chemical bottle 66
Chemical bottle 67
Chemical bottle 70
Chemical bottle 71
Chemical bottle 78
Chemical bottle Lemon Drop
Enzymes
One MISTY gum remover
One MISTY Lemon Oil Polish
One box of extra large gloves
One box of large gloves
One box of medium Gloves
Earth Friendly Product Stainless Steel
Earth Friendly Product furniture polish
Clorox hydrogen peroxide disinfecting wipes
2 blue scrub pads
2 white scrub pads
1 pair of knee pads
5+ white terry cloths
3 yellow microfibers cloths
3 blue microfibers cloths
3 red microfibers cloths
One broom and dustpan
One long duster
One bucketless mop
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 48
CUSTODIAN HANDBOOK 2014
DAYSHIFT CUSTODIAN DUTIES
Check for all meeting rooms have at least 1 tray of clean mugs. If not enough coffee
mugs refer to the dish washer on 3rd
or 4th
if more clean mugs.
Check roof drains ( if raining very heavy )
Empty all recycling that is 50% full throughout all kitchens, meeting rooms and main
lobbies
Do a walk around the building for any garbage debris around Grand Street and Irving
Street.
Also look out for any graffiti writing on walls or any exterior surface around the building.
When removing trash and debris from outside of the building, if there is trash that needs
to be removed from planter boxes ( the ones all outside on Grand Street) remove them if
you can grab them by hand distance or using a long extension picker upper without
getting inside the planter boxes. If it is not reachable do not attempt to walk inside the
plant box to pick up the trash. The City of Portland has a specific crew that picks up
these areas as we are not responsible for them.
Disinfect touch points throughout the building this are consisted of:
Meeting room door handles
Elevator buttons
Krono’s Timeclock
Black railings in the lobby
Black meeting room chairs arms
Break (15+ minutes)
Check restrooms from 3rd
floor towards 1st floor
Check to see if any meeting room needs cleaning or set ups
Break (30 - 60 minutes )
Spot wipe all counters
Clean all entrance windows
Clean and stock all restrooms from 3rd
to 1st floor . ( second round )
Clean and empty compost, trash and recycle if needed throughout all kitchens and
meeting rooms
Break (15+ minutes)
Clean all entrance windows, plaza, grand street and entrance door towards MetroKids.
Areas until 4:00 p.m.
Inform the lead night custodian/facility supervisor of any areas that will need extra
attention. Best to inform them by email.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 49
CUSTODIAN HANDBOOK 2014
Monday Essential Jobs:
Check Irving garage and stairwells for garbage and any areas that might need attention
Check roof drains on 4th
floor if needed to be swept of leaves and debris
Tuesday Essential Jobs:
Gather all blue bin rolling carts that are full around the building ( 1st,2
nd,3
rd) staged them
at the garage. If there is a empty one available down at the garage, bring a empty one to
the areas that do not have a blue rolling recycle cart.
Wednesday Essential Jobs:
Check to see if garbage, recycling rolling carts and compost were emptied.
o If there is a mess from the 3 dumpsters please clean the debris.
The remaining areas that had a blue recycling rolling cart, bring each area one empty blue
recycling rolling cart.
Thursday Essential Jobs:
Check all recycling throughout all kitchens, lobby areas and meeting rooms.
o If more than 50% full empty them, if necessary change the bag.
Sweep stairwells @ HR, tower management stairwell and stairwell that leads up to Paul
Slymans office up to 3rd
floor.
Friday Essential Jobs:
Empty landfill, compost and recycle bins of all offices and cubicles from 2nd
and 3rd
floor.
Vacuum Enforcement office as well as pick up landfill, compost and recycle. If
necessary, clean table surfaces.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 50
CUSTODIAN HANDBOOK 2014
PURPOSE The Lead Custodian will rotate duties with team members every 2 weeks to ensure all team
members will be up-to-date on all cleaning duties. The rotation could change any time of the
week if any of the custodial team members are sick or go on vacation. In addition, here are a few
pointers on what we will be cleaning:
A. Cleaning restrooms
B. Cleaning meeting rooms
C. Cleaning all kitchens and emptying Compost, Landfill and Recycle if needed
D. Vacuuming all main aisle ways, meeting rooms and requested Cubicles/Offices if
needed
E. Doing “Special Project Cleaning “or becoming a “Team Helper “, See Project
Cleaning/Team Helper
GENERAL DUTY GUIDELINES FOR NIGHT TEAM CREW 1. Clean up restrooms from levels 1, 2, 3.
2. Vacuum all meeting rooms and main pathways
3. Wipe down all meeting room tables in meeting rooms, conference areas and entrance
windows to meeting rooms and main entrances into the building.
4. Dusting reachable ledges, shelves, counters, cubical tops, top section of cubical cabinets,
sweeping stairwells, Mopping stairwells if necessary,
5. Polishing all stainless steel surfaces including elevators, faucet fixtures, toilet paper
dispensers,
6. Clean all kitchens, landfills, compost and clean out recycle if needed. In addition, if there
are spills or food stains on lids of containers be sure it is cleaned up. Also empty landfill
containers in copy rooms as needed.
7. Have team helper help other team members throughout the building. The team helper will
go by prioritizing helping out depending on what duty needs it the most based on what happened
that day.
8. Every Wednesday, collect landfill, compost and recycle containers throughout level 1 and
4 ( Human Resources and Payroll )
RESTROOM DUTIES WITH RESTROOM CART
Number of restrooms on each following floor:
Level 1: 2 restrooms (locker room) near Parks Environmental Services Department
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 51
CUSTODIAN HANDBOOK 2014
Level 2: 2 restrooms near the break room
Level 3: 2 restrooms near meeting room 375, 1 restroom next to the Council Chamber
kitchen.
Spray all touched surfaces including toilets and urinals with chemical 66 Disinfectant.
Let the chemical sit for about 10 minutes for the chemical to kill the germs before wiping
surfaces down with Yellow Microfiber cloth.
On the toilets and urinals make sure you wipe the surfaces with the Red Microfiber
cloths.
While you are waiting for the chemicals to kill the germs stock up on multifolds papers,
toilet papers in the partitions, replacing garbage bag and clean table in restroom,
If the paper products are less than half on toilet paper and multifolds refill them.
If needed, spray chemical 70 to remove rust, stubborn soap spots, hard water etc.
Clean counters, sinks, steel door handles, toliets, urinals with chemical 66 Disinfectant
Scrub toilet bowls and urinals with chemical 71 urinal and toliet bowl cleaner until all
deposits are removed.
Dust on ledges of stalls, walls, near the blow dryer and near paper dispensers from tissue
debris
Sweep all trash and dirt off floors and carpets
Mop floors starting from the end of the room working your way towards the entrance.
This is so that you do not leave tracks of your dirt from your shoes.
Before leaving the restrooms make sure you do not leave chunks of dust where the carpet
meets the hard tile floor after mopping
o Often when mopping the floor chunks of dust gather up to the mop and
sometimes come off the mop on the hard tile floor or on the carpet when you
finish. Ensure you sweep those up before moving on to the next restroom.
When spraying the showers ensure you spray the shower walls, fixtures with the Earth
Friendly Product Cleaner Shower Cleaner. If needed, use the shower hose to wash down
the dirt on the walls and floor into the drain.
After you have finished all 7 restrooms contact lead to see what other duties/projects need
to be accomplished.
CLEANING RESTROOMS WITH KAIVAC
When using the Kaivac it is recommended to disinfect sinks/clean windows and restock paper
products such as the toilet paper and restock partitions bags as well as the multifolds prior to
using the Kaivac in the restroom
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 52
CUSTODIAN HANDBOOK 2014
When using the Kaivac you will be using the KaiBlooey Restroom Cleaner for spraying the
black tile walls, floors, toilets, urinals, and stall door. The goal is to use the low spray mode
which is the chemical mode and spray all of the toilets, urinals, black tile walls and floors
starting from the beginning of the room towards to the back. After this process is done, you are to
spray all of what you just sprayed with the chemical with high pressure water ( cold water ) all to
the floor starting from the beginning of the room to the back. Before doing this you are to ensure
the chemical lever is turned off. Doing it this specific way is extremely important because of
having the chemical on the specific fixtures and toilets for a period of time is enough to disinfect
and kill the germs on these areas. By the time you wrap up spraying the chemical on these areas
and start to spray the chemical off these areas, enough time has been passed that the areas have
been disinfected.
Lastly, after spraying all of the areas mentioned, you are to use the vacuum feature of the Kaivac
and vacuum all of the water starting from the front of the room. Starting from the front of the
room is important because you are ensuring that whenever you step on the restroom floor with
the vacuum hose, the hose is dragging on a clean restroom floor preventing cross contamination.
CLEANING MEETING ROOMS DUTIES
Clean all meeting rooms on all floors 1 – 6
Wiping down finger print marks on tables
Making sure all chairs are organized and straight
Wipe down white board unless it says leave it alone
Gather all mugs throughout all meeting rooms and put them in the dishwasher
The dishwashers are located on the 3rd
floor in the Council Chambers kitchen and on the
4th
floor meeting room
Level 6 – Room 601
Level 5 – Meeting room 501 Packy
Level 4 – Meeting room 410
Level 3 – Meeting rooms 375 Canemah Buff, 370B Mount Talbert, 370A Cooper
Mountain, 301
Level 2 – 275 Clear Creek Canyon, 274 Gales Creek, 270 Fanno Creek Greenway
Level 1- Sandy River room next to Rory Greenfield
After you have finished all main meeting rooms throughout the building contact lead to
see what other duties need to be accomplished.
VACUUMING THOUGHOUT THE BUILDING
Vacuuming all main pathways with the NuWave Vacuum throughout the building. Refer
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 53
CUSTODIAN HANDBOOK 2014
to vacuum routes page for frequent routes and weekly routes. ( weekly )
Feel free to use the GOFree bagpack vacuum to spot vacuum if time is an issue and needs
to prioritize areas that need vacuuming .
Vacuum all meeting rooms if needed.
If extra time, vacuum cubical areas throughout each department
Let lead know where you wrap up each night to know the progress of vacuuming offices.
Contact lead if you are done with vacuuming.
CLEANING KITCHENS/BINS FROM MEETING ROOMS
AND THROUGHOUT THE BUILDING/EMPTYING
LANDFILLS/COMPOSTS
Clean all kitchen sinks inside and around the sinks for water spills
( If needed use the bleach cream cleanser to remove tough yellow stains on sinks once a week )
Clean coffee spills
Remove any remaining food particles from sinks to compost
Check to see multifolds need stocking as well as paper towels
Collect compost and landfill containers through all kitchens and reline the containers
Collect trash bins throughout the building some of the areas below are some examples:
Collect landfills/compost from the following areas
All copy rooms in the building.
Meeting rooms 601, 510 and 410
Two in the recycling center
One near our computer station. ( next to the copier machine on the main floor near Pauls
office )
Two under the main lobby desks on the main floor
One in the Information Technology Department
One near the blue bin on the third floor. ( Left hallway side of the tower management
elevator.
One behind the main desk of the Council Department
Two in the finance department
Take out the landfill container that is in the main path way of the finance department.
After you have finished your landfill, recycle and compost throughout the building
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 54
CUSTODIAN HANDBOOK 2014
PROJECT CLEANING/ TEAM HELPER
All of these projects do not need to be done in this order. Based on what is
going on that day or week contact lead for prioritizing projects
Polish all stainless steel surfaces from 6
th floor to 1
st floor. Stainless steel surfaces include:
Drinking fountains
Stainless entrance doors handles
Stainless steel plates on the restroom doors
All 4 elevator handles, near button surfaces, doors
Restroom faucet fixtures, toilet paper dispensers, trash dispenser ( you come after the
restroom person is done cleaning the restroom)
Polish common viewed wooden surfaces from 6th
to 1st floor. Be sure to test out a specific spot
on the wood surface to verify it works. Sometimes polish surfaces are different than others so
using the Earth Friendly Furniture Polish could render ineffective on some surfaces. Also be sure
to use only the amount you really need, sometimes less chemical is better.
The following wooden panel surfaces include:
Wood statue in the middle of the lobby only the wood surfaces.
Wooden panels on the 3rd
floor below the black rails around the lobby.
Meeting room 301 tables and Council Chamber meeting room tables.
Main floor lobby desk
If they have done both stainless steel and furniture polish before in the week, you can disinfect
touch points from 6th
floor to 1st in the mean time or until break time. Touch points include the
following:
door handles,
kitchen faucets
drinking fountains,
light switches in meeting rooms,
chair arm rests,
Krono time clocks
door entrances
Dusting inner, outer cubical offices and areas
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 55
CUSTODIAN HANDBOOK 2014
Dusting tops, shelves, desk areas, copy machines throughout the building in all 4 office
floors.
When dusting in each office and cubical please do move any belongings to the owner of
the cubical of office, we only want to wipe down surfaces that we can do at that specific
moment.
When cleaning desk surfaces be sure to wipe down shelves if you can in offices as well as
cubicles.
Sweeping and mopping stairwells
Sweep all stairwells and mop if needed
o Tower management stairwells
o Stairwell from the basement garage up to 3rd
floor ( Next to Sandy River room )
o Stairwell in the lobby that goes up to 3rd
floor
o Stairwell that goes into attorney’s offices and the entrance to Grand Street.
o Vacuum if needed stairwell from 2nd
floor DRC department up to 3rd
floor
WIPING KITCHEN CABINETS IN ALL KITCHENS AND MEETING
ROOMS
Wiping kitchen and meeting room cabinets takes time due to oils and dirt from people grabbing
these cabinets. The only chemical that will work for sure is, Lemon Oil Polish from MISTY.
FOR STAINLESS STEEL SURFACES:
Take a clean cloth and slightly dampened the cloth with water. Pour little bit on cloth and wipe
the surface. After letting it sit for about 10 – 20 seconds take a clean cloth to wipe the surface.
Repeat if necessary.
FOR WOOD FURNITURE & PANELING:
Refer to stainless steel surface directions
After you have finished your project cleaning, get in touch with lead and let him know it is
completed. After verifying with the lead, check with your team members to see if one person
needs help on duties.
The duties that you will be assisting your team members could be the following:
Bathrooms
Wiping meeting rooms
Vacuuming
Cleaning kitchens and picking up landfill, recycle and compost
Project cleaning ( contact lead for specific projects )
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 56
CUSTODIAN HANDBOOK 2014
Contact lead for in needed duties that need attention.
DISINFECTING TOUCHPOINTS
When disinfecting touchpoints throughout the building, virtually any surface in the building is a
touchpoint but here are some good locations to start with,
Krono TimeClocks
Drinking Fountain Buttons
Restroom Steel Plates
Entrance Door Handles
Meeting room light switches
Meeting room chair arms
Copy Room buttons
Refrigerator handles
Elevator buttons
And more…
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 57
CUSTODIAN HANDBOOK 2014
Virginia Houston emptying compost The small one on the left we NEVER empty.
The MRC green team will pick those up. As to
the right, we pick those up when it is more
than 50% full.
COMPOST LANDFILL AND RECYCLE PICK UPS
Every Wednesday personal compost, landfill and recycle containers throughout all
offices and cubicals will be picked up and emptied with new bags on each container on
1st floor and 4
th floor (Human Resources and Payroll)
Night Custodians do Wednesday pickups.
Every Friday personal compost, landfill and recycle containers throughout all offices and
cubicals will be picked up and emptied with new bags on each container on 2nd
floor and
3rd
floor every Friday
Day shift Custodians do Friday pickups.
Left Container – Compost
Right Container –Landfill
Top Blue– Blue Bin Recycle
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 58
CUSTODIAN HANDBOOK 2014
Here are some general contact information regards to any
questions you may have to the appropriate personnel
Name and Contact Information Position Paul Slyman – 971-313-3598 Director of PES
Justin Patterson - 503-797-1886 Parks & Stewardship
Rory Greenfield – 503 - 819-2045 Fleet and Facility Manger
Lance Nagasawa – 503-320-1052 Facility Operations Supervisor
Dominic Luinia – 503-969-6272 Public Security Officer (Swing Shift)
Xan Becker – 503-209-5265 Public Security Officer (Day Shift)
Thomas Thorton – 503-969-6270 Building Service Worker (Day Shift)
Thomas Bordenkircher – 503-969-6267 Building Service Worker (Day Shift)
Victor Dizon – 503-894-4626 Night Lead Building Custodian
Virginia Houston – 503-969-1951 Day Shift Building Custodian
Sandra Oviedo – 503-894-1529 Night Building Custodian
Doug Towsley – 503-894-4172 Night Building Custodian
Alex Wilson – 503-894-1089 Night Building Custodian
Norfleet Young – 503-894-0408 Night Building Custodian
If you need additional numbers please check the following several
pages for the appropriate personnel to contact.
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 59
CUSTODIAN HANDBOOK 2014
MRC Emergency Phone List
(Contact staff in the following order)
Bldg Operations Manager: Rory Greenfield – Wk. 503-797-1815, Cell. 503-819-2045, H. 503-331-6918
Facility Operations Supervisor (Janitorial, Maintenance & Security): Lance Nagasawa – Wk. 503-797-
1585, Hm. & Cell 503-320-1052
Parks & Property Stewardship Program Director: Justin Patterson – Wk. 503-797-1886, Hm. & Cell. 503-
998-8594
Maintenance: Thomas Thornton – Wk. 503-797-1624, H. 503-669-8640, Wk Hrs Cell. 503-969-6270
Maintenance: Tom Bordenkircher – Wk. x7579, H. 503-653-3790, Wk Hrs Cell. 503-969-6267, Cell. 503-
880-3132
Risk Manager: Bill Jemison – Wk. 503-797-1622, H. 503-282-0329, Cell. 503-998-5793
Media: Jim Middaugh – Wk. 503-797-1505, H. 503-232-5652, Cell. 503-367-7364
IS Supervisor: IS First Response: 503-894-1125
Parks & Environmental Services Director: Paul Slyman – Wk. 503-797-1510, H. 503-281-8123,
Cell. 971-313-3598
Deputy COO: Scott Robinson – Wk. 503-797-1605, H. 503-777-2214, Cell. 503-314-8537
COO: Martha Bennett – Wk. 503-797.1541, Hm. & Cell. 541-490-7864
On-site Entities
Daycare: Metro Kids - 503-797-1701/1702/1707
Metro Kids Director: Alice Smith – Cell 503-516-8713
Metro Kids Manager: Helene Farnen – H. 503-282-1996, Cell 503-419-8455
Hoyt Street Café: 503-813-7597, Brandon Coffee: 503-572-0347 or
Will Driscoll, Assistant Operations Manager @ PCPA, ARAMARK: 503-752-5125
Irving St. Garage: (City Center): Steve Hecht 503-890-4623 Parking Booth: 503-813-7536
Security
Security: Dominic Luina – Wk. 503-797-1800, Wk. Cell 503-969-6272, H. 503-488-5707
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 60
CUSTODIAN HANDBOOK 2014
Xan Becker – Wk. 503-797-1800, Wk. Cell 503-209-5265, H. & Cell 971-207-9105
Security Officer OCC: 503-731-7849 (24 hour), Nick Brown (OCC Security Mgr.) Cell: 503-572-7762 (do
not give out)
Non-emergency Police: 503-823-3333
Custodian
Lead Night Custodian: Victor Dizon - 503-894-4626
Night Custodian: Sandra Oviedo - 503-894-1529
Night Custodian: Doug Towsley - 503-894-4172
Night Custodian: Alex Wilson - 503-894-1089
Night Custodian: Norfleet Young - 503-894-0408
Day Custodian: Virginia Houston - 503-969-1951
Alarm/Sprinkler
Fire Alarm Monitoring: Central Station Monitoring 503-630-2896, Acct#: 18-2441
(Monitors alarm, calls when actual emergency; we call to put system in test or report false alarm)
Stoner Protective Systems 503-462-5200 (call to make permanent info changes to fire alarm on-call list.)
Alarm and Sprinkler System Repair :Cosco Fire; Office 360-883-6383; 360-816-8416; 800-983-6383
(see next page for more)
Utilities
Portland Water Bureau: 503-823-7770 Account 298-048-200-0
NW Natural Gas Emergency: 800-882-3377 Account 232116-4
Pacific Power & Light outage: 877-548-3768 Account 04093181-001
Contracted Service/Repair
Plumbing Repair: (Reliant Plumbing) – 503-278-5333 and (MJ’s Plumbing – emergency only if
Reliant is unavailable – 503-261-9155)
Drain Service: (Reliant Plumbing) 503-278-5333 or Metro Rooter/others for emergency only
Heating & Cooling Service Controls: (CCI ) – 503-231-0421
METRO REGIONAL CENTER 600 NE GRAND AVE PORTLAND OREGON Page 61
CUSTODIAN HANDBOOK 2014
Mechanical and Heating/Cooling: (Reitmier) 503-603-0205, Cell. 971-645-9696
HVAC, Siemens Controls, Mechanical: Rob Rue – 503-869-8756, Eric – 503-703-4290,
Mike – 503-310-2300
Electrical/Low voltage (NEC ) Craig 758-4291or Nathan 503-758-4294
Elevators Service/Repair: (Kone) – 503-234-8335, 24 hr Emergency Dispatch: 1877-276-8691
Parking Garage Door Repair: (Metro Overhead Door) 503-285-7568
Phone Service & Repair In-building Equipment: (Black Box ) – Alex Morrison (Acct Mgr): 503-939-
8955 or to request service: 800-763-9998
Fire Extinguisher/Fire equipment: (Simplex/Grinnell) Office 503-683-9072, Cell 971-255-7143
Key Scan Access Control System: (Chown) 503-243-6500 or 503-243-6521
Vending Machine Service: (Canteen) – 800-275-0141 or 503-240-2535 (Brian or Frank)
Sweeping (for Irving Street garage): (Cantel Sweeping) – 503-661-4337
Towing Service: (Speed’s Towing) 503-524-6600
Other
Metro Fleet Manager: Rory Greenfield – Wk. 503-797-1815, Cell. 503-819-2045, H. 503-331-6918
Metro Fleet Coordinator: Ellen Leitner – Wk. 503-797-1720, Cell. 503-522-4822
DAS Fleet Vehicles: (Oregon State Motor Pool) – Salem location: 1-800-378-0077