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CURRICULUM VITAE

SUSAN J. LAMBERT

SCHOOL OF SOCIAL SERVICE ADMINISTRATION

UNIVERSITY OF CHICAGO

EDUCATION Ph.D. Social Work and Social Science (Organizational Psychology)

University of Michigan, December 1987

Dissertation title: The Ecology of Work and Home: The Combined

Effects of Job Characteristics and Household Responsibilities

M.S.W. Social Work (Social Program Evaluation)

University of Michigan, June 1980

B.S. Psychology (summa cum laude)

Eastern Michigan University, June 1977

PROFESSIONAL APPOINTMENTS 1994 – present Associate Professor, School of Social Service Administration, University of

Chicago

2011 – present Director, Employment Instability, Family Well-being and Social Policy

Interdisciplinary Network (EINet), University of Chicago

2015 – present Research Affiliate, UCLA Institute for Research on Labor and Employment

2017 – present Founding member and co-Director (2017-18), Scholars Strategy Network,

Chicagoland Chapter

2018 – present Editorial Board, Human Service Organizations: Management, Leadership, and

Governance

2016 – 2017 Visiting Scholar, Russell Sage Foundation

2013 – 2016 Executive Officer (elected), Work and Family Researchers Network (WFRN)

2012 – 2016 Editor, Social Service Review

2011 – 2 012 Associate Editor, Journal of the Society for Social Work and Research (JSSWR)

wage Jobs, Women Employed (nonprofit advocacy organization)

2010 – 2013 Editorial Board, Human Relations

2007 – 2 011 Member-at-large (elected), Board of Directors, Society for Social Work and

Research. Chair, Nominations and Elections Committee; Chair, Committee on

Publications; Chair, Membership Committee

1998 – 2006 Faculty Affiliate, The Alfred P. Sloan Center on Parents, Children, and Work,

University of Chicago

1987 – 1994 Assistant Professor, School of Social Service Administration, University of

Chicago

1987 – present Editorial Board, Social Service Review

EXPERTISE

Work schedules and worker wellbeing; inequality in the labor market; employment policy; workplace

innovation; work and family issues; organizational theory and change; advanced research methods

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AWARDS

Society for Social Work and Research Social Policy Researcher Award, 2019.

Top Ten Extraordinary Contributor to Work and Family Research, Work and Family Researchers

Network, 2018.

Fellow of the Society for Social Work and Research, 2013.

William Pollack Distinguished Teaching Award, School of Social Service Administration,

University of Chicago, 2009.

Champion of Change, Women Employed (national nonprofit organization devoted to promoting

gender equality), 2009.

PUBLICATIONS (*STUDENT)

ARTICLES AND BOOK CHAPTERS

Lambert, S.J., Henly, J.R., Schoeny, M., and Jarpe, M.* (in press). Increasing schedule

predictability in hourly jobs: Results from a randomized experiment in a US retail firm.

Work & Occupations.

McCrate, E., Lambert, S.J., & Henly J.R. (in press). Work schedule instability and

underemployment among hourly workers in Canada. Cambridge Journal of Economics.

Fugiel, P.J.* & Lambert, S.J. (in press). On-demand and On-call Work in the United States. In

M. O’Sullivan, J. Lavelle, J. McMahon, L. Ryan, C. Murphy, T. Turner & P. Gunnigle

(eds.), Zero Hours and On-Call Work in Anglo-Saxon Countries. Springer Publishing.

Lambert, S.J. Henly, J.R. & Kim, J. (revise and resubmit). Precarious work schedules as a source

of economic insecurity and institutional distrust.

Lambert, S.J., Henly, J. R., Fugiel, P.,* and Choper, J.* (revise and resubmit). The magnitude

and meaning of work hour volatility among early-career employees in the US.

Kim, J., Henly, J.R., Golden, L. & Lambert, S.J. (revise and resubmit). Workplace flexibility

and worker wellbeing by gender and parenting young children.

Stanczyk, A.,* Henly, J.R., & Lambert, S.J. (2017). Enough time for housework? Low-wage

work and desired housework time adjustments. J. of Marriage and Family. 79 (1): 243-

260.

Hilton T.,* & Lambert, S.J. (2015). Understanding employers’ use of Labor Market

Intermediaries in filling low-level jobs: Attracting retainable employees or replenishing

high-turnover jobs? Journal of Poverty, 19 (2), 153-176.

Frank, E. G.,* Lambert, S.J., & Henly, J.R. (2015). Age, wage, and job placement: Older

women’s experiences entering the retail sector. Journal of Women and Aging. 27(2), 157-

173.

Henly, J.R., & Lambert, S.J. (2014). Unpredictable work timing in retail jobs: Implications for

employee work-life outcomes. Industrial and Labor Relations Review. 67 (3): 986-1016.

Lambert, S.J. (2014). The limits of voluntary employer action for improving low-level jobs. In

Marion Crain and Michael Sherraden, (Eds.), Working and Living in the Shadow of

Economic Fragility. New York: Oxford University Press.

Golden, L., Henly, J.R., and Lambert, S.J. (2013). Work schedule flexibility for workers: A

path to employee happiness? Journal of Social Research and Policy. 2 (4): 107-134.

Lambert, S.J. & Henly, J. R. (2013). Double jeopardy: The misfit between welfare-to-work

requirements and job realities. In Evelyn Brodkin and Gregory Marston, eds., Work and

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the Welfare State: The Politics and Management of Policy Change. Washington, DC:

Georgetown University Press.

Lambert, S.J., Haley-Lock, A., & Henly, J.R. (2012). Schedule flexibility in hourly jobs:

Unanticipated consequences and promising directions. Community, Work & Family. 15

(3): 293-315.

Lambert, S.J. & Henly, J.R. (2012). Frontline managers matter: Labour flexibility practices and

sustained employment in hourly retail jobs in the US. In C. Warhurst, F Carré, P.

Findlay, and C. Tilly, eds., Are Bad Jobs Inevitable? Trends, Determinants and

Responses to Job Quality in the Twenty-First Century (pp.143-159). Palgrave Macmillan.

Lambert, S.J. (2012). ‘Opting in’ to full labor force participation in hourly jobs. In B. D. Jones

(ed.), Women Who Opt Out: The Debate Over Working Mothers and Work-Family

Balance (pp. 87-102). New York: New York University Press.

Golden, L., Wiens-Tuers, B., Lambert, S., & Henly, J.R. (2011). Working time in the

employment relationship: Working time, perceived control and work-life balance. In K.

Townsend & A. Wilkinson (eds.), Research Handbook on the Future of Work and

Employment Relations (pp. 188-211). Cheltenham UK: Edward Elgar.

Muse, L. & Lambert S. (2010). Collecting Organizational Data to Strengthen Work-Family

Research. Alfred P. Sloan Work and Family Encyclopedia.

Lambert. S. (2009). Making a difference for hourly employees. In A. Booth and A. Crouter

(eds.), Work-Life Polices that Make a Real Difference for Individuals, Families, and

Organizations. Washington, DC: Urban Institute Press.

Lambert, S. (2009). Lessons from the policy world: How the economy, work supports, and

education matter for low-income workers. Work & Occupations, 36(1): 56-65.

Lambert, S. (2008). Passing the buck: Labor flexibility practices that transfer risk onto hourly

workers. Human Relations, 61(9): 1203-1227.

Lambert, S. (2008). Human needs: Work/employment. Encyclopedia of Social Work, 20th

edition. Oxford University Press.

Lambert, S. & Henly, J.R. (2007). Low-level jobs and work-family studies. In P. Raskin & M.

Pitt Catsouphes, (Eds.) Work-Family Encyclopedia. Sloan Work-Family Research

Network, Boston College.

Lambert, S. (2006). Both art and science: Employing organizational documentation in

workplace-based research. In M. Pitt-Catsouphes, E.E. Kossek, & S. Sweet (eds.)

Handbook on Work-Family Research. Mahwah, NJ: Lawrence Erlbaum Associates.

Henly, J.R. & Lambert, S. (2005). Nonstandard work and child care needs of low-income

parents. In S. Bianchi, L. Casper & R. King (Eds.) Work, Family, Health, & Well-being

(pp. 473-491). Mahwah, NJ: Lawrence Erlbaum Associates.

Lambert, S. & Haley-Lock, A.* (2004). The organizational stratification of opportunities for

work-life balance: Addressing issues of equality and social justice in the workplace.

Community, Work & Family, 7 (2): 181-197.

Lambert, S. (2003). The work side of welfare-to-work: Lessons from recent policy research.

Work & Occupations, 30(4): 474-478.

Lambert, S. (2000). Added benefits: The link between work-life benefits and organizational

citizenship behavior. Academy of Management Journal, 43(5): 801-815. (Lead article.)

Lambert, S. (1999). Lower-wage workers and the new realities of work and family. Annals of the

American Academy of Political and Social Sciences, 562: 174-190.

Lambert, S. (1999). The link with business strategies: Measuring the value-added of work/life

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initiatives. In B. Googins and M. Pitt-Catsouphes, eds., The Metric Manual, Center for

Work and Family, Boston College.

Lambert, S. (1998). Workers' use of supportive workplace policies: Variations by race and class-

related characteristics. In A. Daly, ed., Workforce Diversity: Issues and Perspectives: 297-

313. Washington, D.C., NASW Press.

Lambert, S. (1997). Expanding theories of occupational structure: Examining the relationship

between employer responsiveness and worker well-being. In D. Tucker, R. Sarri, and C.

Garvin, eds., The Integration of Social Work and Social Science, New York: Greenwood.

Lambert, S. (1995). An investigation of workers' use and appreciation of supportive workplace

policies. In Dorothy Perrin Moore, Ed., Best Papers 1995: Proceedings of the Academy of

Management. Madison, WI: Omni Press.

Lambert, S. & Hopkins, K.* (1995). Occupational conditions and workers' sense of community:

Variations by gender and race. American Journal of Community Psychology, 23(2), 151-179.

Lambert, S. (1994). A day late and a dollar short: Persistent gender differences amid changing

requirements for organizational advancement. J. of Applied Social Science, 18(1), 89-108.

Lambert, S. (1993). Workplace policies as social policy. Social Service Review, 67(2), 237-260.

Lambert, S. (1991). The effects of job and family characteristics on the job satisfaction, job

involvement, and intrinsic motivation of men and women workers. Journal of Organizational

Behavior, 12, 341-363.

Lambert, S. (1990). Processes linking work and family: A critical review and research agenda.

Human Relations, 43 (3), 239-257.

BOOK

Kossek, E. & Lambert, S., Eds. (2005). Work and Life Integration: Organizational, Cultural,

and Individual Perspectives. Mahwah, NJ: Lawrence Erlbaum Associates. Authored

chapters:

Kossek, E. E., & Lambert S. Work-family scholarship: Voice and context

Lambert, S. & Waxman, E.* Organizational stratification: Distributing

opportunities for work-life balance

Lambert, S. & Kossek E.E. Future frontiers: Enduring challenges and

established assumptions in the work-life field

PAPERS IN PROGRESS

Kesavan, S., Lambert, S.J., and Williams, J.C. (drafted). Less is more: Improving store

performance by reducing volume flexibility at the Gap, Inc.

Lambert, S.J. & Haley, A. (drafted). Implementing new work hour regulations in the service

sector: Compliance and enforcement challenges. Submission to a special issue of

Industrial and Labor Relations Review (competitive call for papers).

Lambert, S.J., Fugiel, P.J.,* and Kesavan, S. (in process). The effects of improved work

schedules on sales associates’ health and wellbeing: Results from a workplace experiment.

Lambert, S.J., and Carreon, E.* (in process). Financial hardship among emerging adults working

in retail.

Jarpe, M.,* & Lambert, S.J. (in process). Work schedule changes on the fly: Who wins and loses

in an electronic marketplace for hours?

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REPORTS AND RESEARCH BRIEFS

Williams, J.C., Lambert, S.J., Kesavan, S., Fugiel, P.J., Ospina, L.A., Rapoport, E.D., Jarpe,

M., Bellisle, D., Pendem, P., McCorkell, L., & Adler-Milstein, S. (March 28, 2018).

Stable Scheduling Increases Productivity and Sales: The Stable Scheduling Study.

https://www.ssa.uchicago.edu/sites/default/files/uploads/2018_Stable_Schedules_Study_

Report.pdf

Lambert, S.J. and Haley, A. (March 2018). In West Coast Poverty Center, Evaluation of

Seattle’s Secure Scheduling Ordinance: Baseline Employer Perspectives and Practices. https://www.seattle.gov/Documents/Departments/CityAuditor/auditreports/SecureSchedulingRep

ort.pdf

Williams, J.C., Lambert, S.J., and Kesavan, S. (December 2017). How the Gap used an app to

give workers more control over their schedules. Harvard Business Review,

(https://hbr.org/2017/12/how-the-gap-used-an-app-to-give-workers-more-control-over-

their-schedules

Elliott, W. III, Henly, J.R., Lambert, S.J., Lein, L., Romich, J.L., Shanks, T.R., & Sherraden,

M. (September, 2016). Policy Recommendations for meeting the Grand Challenge to

Reduce Extreme Economic Inequality. Policy Brief no.10, American Academy of Social

Work & Social Welfare. (Authors in alphabetical order.)

https://csd.wustl.edu/Publications/Documents/PB10.pdf

Lambert, S.J., Fugiel, P.J. Henly, J. R. (2016). The Realities of Unpredictable Work Schedules

for America’s Hourly Employees. Research Brief for Scholars Strategy Network.

http://www.scholarsstrategynetwork.org/brief/realities-unpredictable-work-schedules-

americas-hourly-employees

Henly, J.R. & Lambert, S.J. (2015). A Profile of Retail Sales Associates in a Women’s Apparel

Firm. Report of the University of Chicago Work Scheduling Study.

Lambert, S.J. & Henly, J.R. (November 2014). Measuring Precarious Work Schedules.

Working paper for the EINet Measurement Working Group, University of Chicago.

https://ssascholars.uchicago.edu/sites/default/files/einet/files/managingprecariousworksch

edules_ 11.11.2015.pdf

Lambert, S.J., Fugiel, P.J. & Henly, J.R. (2014). Schedule Unpredictability among Early-Career

Employees in the US: A National Snapshot. Research brief issued by EINet (Employment

Instability, Family Well-being, and Social Policy Network) at the University of Chicago:

http://ssascholars.uchicago.edu/einet/announcements/schedule-unpredictability-among-

early-career-workers-us-labor-market-national-sn

Gleason, C. & Lambert, S. (2014). Uncertainty by the Hour. Commissioned paper, Open

Society Foundation, Future of Work Project. Lambert, S.J. (2013). Avoiding over-optimization in Workforce Optimization Systems. In Lisa

Disselkamp, (Ed.), Workforce Asset Management (WAM): The Book of Knowledge. New Jersey:

John Wiley & Sons.

Lambert, S. J. & Henly, J. R. (2010). Managers’ Strategies for Balancing Business

Requirements with Employee Needs. Report of the University of Chicago Work

Scheduling Study.

http://www.ssa.uchicago.edu/faculty/Univ_of_Chicago_Work_Scheduling_Manager_

Report_6_25.pdf

Lambert, S. & Henly, J.R. (2009). Work schedules in hourly jobs. Series on The Low-Wage Labor

Market for the Twenty-First Century Economy. Washington, D.C.: The Mobility Agenda.

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PRESS (RECENT, SELECTED)

Op-ed, New York Times, “When flexibility hurts,” by Susan Lambert, September 19, 2012.

Research featured in: CNN Business (November 1, 2018); Huffington Post (March 28, 2018);

New York Times (March 28, 2018; May 31, 2017; February 25, 2015; February 21, 2015; July

16, 2014; October 2012); Wall Street Journal (April 26, 2016); L.A. Times (November 17,

2017); The Atlantic (April 15, 2016; October 23, 2015; November 25, 2014); Chicago Sun-

Times (October 31, 2015); Minneapolis Post (October 7, 2015); Chicago Tribune (September 8,

2015); Al Jazeera (August 7, 2015); The Nation (April 22, 2015; March 12, 2015); Harper’s

(March 2015); Financial Times (February 24, 2015); CBS News (November 26, 2014); CNBC

(July 30, 2014); US News (July 29, 2014); Human Resource Executive (November 2014); NBC

News (May 2014); In These Times (September 2013); CBS Money Watch (April 2013);

National Journal (April 2013); Workforce Management Magazine, (May 2012).

Guest on: Marketplace [NPR] (January 2018; January 16, 2015); Weekend Edition [NPR]

(August 24, 2014; October 6, 2012); The 21st Century Show [Illinois Public Media] (January 21,

2017); The Kathleen Dunn Show [WPR] (April 27, 2016); The Diane Rehm Show [NPR]

(August 7, 2014); On Point [WBUR] (November 15, 2012), The Morning Shift [WBEZ]

(October 8, 2012).

Slate, “Who Benefits from Workplace Flexibility?” by Joan Williams, Lisa McCorkell, Susan

Lambert, and Saravanan Kesavan, March 28, 2018. https://slate.com/human-

interest/2018/03/new-study-examines-schedule-instability-in-retail-jobs.html

Interview in “Flexibility, Predictability, and the Challenge of Planning the Modern Workweek,”

Federal Reserve Bank of Boston, November 2017.

https://www.bostonfed.org/publications/invested/series-one/issue-one/changing-schedules-part-

1.aspx

UNIVERSITY SERVICE

DEPARTMENT-LEVEL

Chair, Doctoral Program (1996-2000; 2004-2005)

Have served on over 40 dissertation committees.

Chair, multiple years from 1994 to present

Institutional Review Board

Curriculum Policy Committee

Social Administration Concentration

Promotion, Retention, and Tenure (elected)

Member, multiple years from 1988 to present

Faculty Search Committee (elected and appointed)

Promotion, Retention, and Tenure (elected)

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Dean Appointment Committee (elected)

Dean Review Committee (elected)

Admissions Committee (appointed)

Doctoral Committee (appointed)

Strategic Planning Committee (appointed)

Committee on Faculty Policy (appointed)

UNIVERSITY-LEVEL SERVICE

Member, Individual Conflict of Interest Committee (2018-2021)

Member, University-wide Student Disciplinary Committee (2017-2020)

Chair, Board of the Graham School of General Studies (2008-2009)

Member, Board of the Graham School of General Studies (2006-2008)

Member, All University Disciplinary Committee (2003-2005)

Member, Ad-hoc Committee, Workforce 2000 at the University of Chicago (1992-1993)

Member, Board of Continuing Studies (1990-1993)

PUBLIC ENGAGEMENT (RECENT)

Washington State Legislature. Fair Workweek Legislation, expert testimony, October 11,

2018.

New York City Council. Fair Workweek Legislation, expert testimony, March 3, 2017.

Portland City Council. Fair Scheduling Legislation, expert testimony, November 18, 2016.

Seattle City Council. Secure Scheduling Ordinance, expert testimony, March 7, 2016.

Chicago City Council. Working Families Task Force, expert testimony, October 15, 2015.

Minneapolis City Council. Fair Scheduling Ordinance, expert testimony, October 6, 2015.

San Francisco Board of Supervisors. Workplace Scheduling Task Force, expert testimony,

February 2014.

The White House Domestic Policy Council. Participant and advisor on initiative to engage

employers in efforts to improve work schedules in hourly jobs, 2015-2016.

Office of US Senator Elizabeth Warren and Office of US Representative Bobby Scott .

Unpaid consultation on provisions in federal scheduling legislation. 2014-2016.

Center for Popular Democracy, National Women’s Law Center, Center for Law and

Social Policy and partner organizations. Unpaid consultation on provisions in proposed

municipal, state, and federal legislation on employer scheduling practices, ongoing.

United Food and Commercial Workers International Union. Unpaid consultation on

issues of schedule unpredictability and part-time employment, 2014-2016.

Government Accountability Office (GAO). Unpaid advisor on report on contingent work in

the US labor market, 2014- 2015.

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FUNDED RESEARCH

Susan Lambert (co-PI) and Anna Haley (co-PI) (Rutgers University)

Russell Sage Foundation

The Implementation of Scheduling Legislation by Frontline Business Managers: Regulatory, Firm,

and Manager Influences

This grant extends our research on Seattle’s Secure Scheduling Ordinance (see below). The goal of

this line of inquiry is to examine how firms’ dependence on flexible labor and the distinct attributes

of policy design combine to help explain variation in the implementation of regulations governing

scheduling practices in hourly jobs. The well-documented role that cost-focused business models

play in industries targeted by new scheduling legislation raises concerns that they may fall short of

delivering the standards they define. We employ an in-depth, comparative case study approach that

compares frontline managers’ scheduling practices in the same retail and fast food chains across

municipalities that vary in regulatory context (regulated and unregulated Seattle and regulated New

York).

7/1/2018 – 12/31/2019

Susan Lambert (PI) and Lonnie Golden (co-PI) (Penn State University)

Ford Foundation, Washington Center for Equitable Growth, Russell Sage Foundation (RSF)

Convening on the Evaluation of Scheduling Policy (held Sept 13-14, 2018 at RSF)

Support to establish a new working group of researchers, elected officials, government staff, and

representatives of policy organizations. The goal is to develop concrete avenues for coordinating

ongoing and future research to enhance the empirical basis for policy decisions concerning the

development, implementation, enforcement, and assessment of work scheduling policy in

municipalities and states.

(1/1/2018 – 12/31/2018) seed funding received; seeking ongoing support.

Susan Lambert (PI) and Anna Haley (co-PI) (Rutgers University)

City of Seattle

Evaluation of Seattle’s Secure Scheduling Ordinance: Frontline Manager and Stakeholder

Component

This grant supports a multi-year study of employers’ implementation of Seattle’s new scheduling

ordinance, which went into effect July 1, 2017.

(3/1/2017 – 6/30/2019 baseline and year 1 data collection)

Joan Williams (PI) (UC Hastings School of Law), Susan Lambert (co-PI) and Saravanan Kesavan

(co-PI) (UNC Kenan-Flagler Business School)

Robert Wood Johnson Foundation

Stable Scheduling Study to Promote Low-Income Worker Health and Well-Being

This grant supports the analysis of data from the Stable Schedules Study intervention, with a focus

on examining the relationship between schedule predictability, stability, and adequacy and

employee health and well-being.

(2/1/2017 – 12/31/2018)

Joan Williams (PI), Susan Lambert (co-PI), and Saravanan Kesavan (co-PI)

W.K. Kellogg Foundation, the Ford Foundation, Washington Center for Equitable Growth

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The Stable Schedules Study

These grants fund a cluster-randomized experiment of a multi-component intervention intended to

increase the adequacy, predictability, and stability of sales associates’ work schedules. The site for

the study is The Gap, Inc. The experiment includes stores in Chicago and San Francisco. The

experiment ended August 2016; data analysis is ongoing.

(04/01/2015-5/31/2018)

Susan Lambert (PI) and Julia Henly (Co-PI)

Russell Sage Foundation, co-funded with the W.K. Kellogg Foundation

Precarious Work Schedules among Early Career Adults in the US

The PIs previously worked with the Bureau of Labor Statistics (BLS) to develop more accurate and

comprehensive measures of fluctuations in weekly work hours and advance schedule notice (a

measure of unpredictability) that were included in the most recent rounds of the National

Longitudinal Survey of Youth (NLSY). Combined with existing items on schedule control and non-

standard timing, the NLSY97 now offers a uniquely comprehensive picture of work schedules in a

nationally representative sample of early career adults (age 28-34).

(01/01/2015-8/31/2017)

Susan Lambert (PI)

Center for Popular Democracy

The Stable Schedules Study: Respondent Incentives for Employee Surveys

This grant supports payments to respondents who choose to participate in the employee surveys.

(9/1/2015-11/30/2016)

Susan Lambert (PI)

Annie E. Casey Foundation

Phase 2 of the Work Scheduling Study: Data analysis

This grant supports data analysis and dissemination of papers from Phase 2 of the Work Scheduling

Study, which involved a cluster-randomized experiment of retail stores in the northeast.

(8/1/2014-12/31/2015)

Susan Lambert (Co-PI) and Heather Hill (Co-PI)

University of Chicago School of Social Service Administration (internal grant)

Interdisciplinary Scholar Network on Employment Instability, Family Well-being, and Social Policy

(EINet), Lambert (Director), Heather Hill, Julia Henly and Marci Ybarra (Co-Directors)

The purpose of the network is to foster interdisciplinary collaboration, accelerate theoretical and

methodological advances, and fuel innovative research to both reduce employment instability at

the lower end of the labor market and buffer vulnerable families from its harmful effects. This

effort has resulted in new survey items in the 2016 General Social Survey and is helping inform

initiatives at the Dept. of Labor to revise questions on several national surveys.

(09/01/2011-12/31/2015)

Susan Lambert (Co-PI) and Julia Henly (Co-PI)

The Ford Foundation

The Work Scheduling Study

These grants provided support to field a scheduling experiment focused on increasing the advance

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notice of hourly retail employees’ work schedules. The study was conducted in partnership with a

national women’s apparel retail firm. Phase I was fielded in Chicago and Phase II in the New

York/New Jersey region.

(02/01/06-12/31/13) base and two continuation grants.

Susan Lambert (Co-PI) and Julia Henly (Co-PI)

Annie E. Casey Foundation

The Scheduling Intervention Study: Phase I (Chicago) and Phase II (Northeast)

These grants provided additional support to field the Work Scheduling Study.

(06/01/07-12/31/12) Base and continuation grants

Julia Henly (Co-PI) and Susan Lambert (Co-PI)

Russell Sage Foundation

Improving Scheduling in Entry-Level Retail Jobs: A Workplace-Based Experiment

This grant provided funding to pilot the intervention evaluated in the Work Scheduling Study

and to establish systems to manage organizational data from administrative and store records.

(01/01/06-6/30/09)

Julia Henly (PI) and Susan Lambert (Co-PI)

University of Chicago Center for Health Administration Studies

The Workplace Predictability Intervention Study

This grant provided seed money for interviews with store managers as part of the process of

considering the feasibility of posting schedules further in advance, with the goal of increasing the

predictability of sales associates’ work schedules.

(06/01/2005-12/31/2006)

Susan Lambert (Co-PI) and Evelyn Brodkin (Co-PI)

The Ford Foundation

The Project on the Public Economy of Work.

This grant supported research on (1) caseworker practices in Chicago area welfare offices around

welfare-to-work activities; and (2) an investigation of the distribution of opportunities for wage

growth, benefits, flexibility, and stability among low-level jobs (some of which filled through

referrals from the welfare office). Data were collected on 88 lower-skilled jobs located in 22

Chicago-area workplaces in four industries (retail, transportation, hospitality, and financial

services).

(08/01/1998 - 12/31/2003) base grant and continuation grant

Susan Lambert (PI)

The Fel-Pro/Mecklenburger Foundation

Added Benefits: The Relationship between Family Responsive Policies and Employee Well-being

and Performance

This grant supported a longitudinal study of the relationship between workers’ use and appreciation

of family-responsive policies and worker performance at Fel-Pro, Incorporated. Survey data were

combined with organizational documentation to minimize common-method variance, and a

longitudinal design used to help establish causal order. (1990-93)

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Susan Lambert (PI)

The Lois and Samuel Silberman Fund

Qualitative Interviews: The Experiences of Workers of Color with Family Supportive Benefits

This grant supported 30 in-depth qualitative interviews with workers at Fel-Pro on their experiences

with the company’s benefits. The sample was primarily comprised of workers of color who had

decided not to fill out a mailed questionnaire. (1992)

Susan Lambert (PI)

U.S. Department of Labor

Seed grant to develop research on the relationship between employer supports for families and work

performance among low-level workers (1991-1993)

INVITED TALKS AND MEETINGS

New Results from the Stable Scheduling Study. Webinar sponsored by Reimagine Retail

Chicagoland and Women Employed, Chicago, December, 7, 2018.

Putting the Fair Work Week into Law and Practice. Pre-conference session on translational

research. Invited speaker. Bi-annual conference of the Work and Family Researchers

Network, Washington, DC, June 20, 2018.

Example of a Randomized Experiment to Improve Scheduling Practices in Hourly Retail Jobs.

Workshop on Workplace Change and Worker Well-Being in the Context of Economic

Insecurity. Invited speaker and participant. Harvard Center for Population and Development

Studies, June 19, 2018.

Scheduling for Success in Retail Forum: Findings from a Study of the Gap, Inc. Women

Employed and the School of Social Service Administration, Chicago, April 17, 2018.

The Impact of Scheduling Practices: A Case Study of the Gap (with Joan Williams and

Saravanan Kesavan), Washington Center for Equitable Growth, Washington, DC, March 29,

2018.

Future(s) of Work, The Women’s Convention, Invited panelist. Detroit, October 27, 2017

The Magnitude and Meaning of Work Hour Volatility among Early Career Employees in the US

Labor Market. Invited speaker. Economics Research Seminar Series, Kellstadt Graduate School

of Business, Department of Economics, DePaul University, October 24, 2017.

Discussion of The Financial Diaries: How American Families Cope in a World of Uncertainty,

Invited panelist. Center for Financial Services Innovation, Chicago, October 17, 2017.

Seasoned Workers in the New Economy: Solutions for an Aging Workforce Symposium, Invited

panelist. Chicago Cook County Workforce Partnership, October 17, 2017.

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Nonstandard Work: A Twenty First Century Policy Research Agenda. Invited panelist. Kellogg

and Russell Sage Foundations. Institute for Social Research, Ann Arbor, MI, Nov. 18, 2016.

Expanding Prosperity Impact Collaborative (EPIC). Invitation only convening. Aspen Institute,

Financial Security Initiative. Airlie Conference Center, Warrenton, VA. June 21-22, 2016.

Behind the Scenes of Fair Workweek Legislation: Improving Work Schedules for Vulnerable

Workers (with Carrie Gleason, Center for Popular Democracy, Jodie Levin-Epstein, Center for

Law and Social Policy, Leticia Mederos, U.S. Senate, Elizabeth Watson , U.S. House of

Representatives). Organizer and speaker. Bi-annual conference of the Work and Family

Researchers Network. Washington, DC, June 2016.

Nonstandard Work: How Do We Measure it and What’s Its Impact on Workers, Workplaces, and

the Economy. Invited panelist. Russell Sage Foundation, New York, April 1, 2016.

Precarious Work Schedules in the US: Prevalence and Possibilities for Change. Invited lecture.

School of Management, Yale University, March 3, 2016.

Beyond Balance. Invited panelist. Women Employed. Chicago, IL. February 11, 2016.

The Stable Schedules Study (with Joan Williams). Center for Equitable Growth. Washington,

DC. February 10, 2016

Grand Challenges: Reversing Extreme Economic Inequality. Invited panelist. Conference of the

Society for Social Work and Research, January, 15 2016.

Future of Work: Data Session (by invitation). Department of Labor, Washington, DC,

December 9, 2015.

Precarious Work Schedules in the US: Prevalence and Possibilities for Change. Institute for

Work and Employment Research (IWER) Seminar. Invited speaker. MIT, December 8, 2015.

Shop ‘til Who Drops? Exploring Retail Jobs this Holiday Season. Invited panel member. The

Aspen Institute, Washington, DC, December 1, 2015.

The Prospects of Improving Work Schedules in Today’s Hourly Jobs. School of Management and

Labor Relations. Invited speaker. Rutgers University, November 3, 2015.

The Feasibility of Improving Scheduling Practices in Hourly Retail Jobs. United Food and

Commercial Workers (UFCW) annual retail conference. Plenary panel. October 23, 2015.

Precarious Scheduling Practices in Today’s Workplaces. AFL-CIO workshop on New

Scholarship on Work, Labor Organization, and Inequality. Invited speaker. Washington, DC,

June 2015.

13

Job Schedules and Scheduling Software. National Audio-conference sponsored by the Center for

Law and Social Policy (CLASP). Speaker on segment with JD Miller, Workplace Systems, and

Shawna Sharie, Blue Bottle, May 2015.

Work-Family Workshop. Invited participant in a workshop sponsored by Sociologists for Women

in Society and the Washington Center for Equitable Growth. Washington, DC, February 19,

2015.

Job Schedules: The Facts. National Audio-conference sponsored by Center for Law and Social

Policy (CLASP). Speaker on segment with US Senator Elizabeth Warren and Professor Maureen

Perry-Jenkins, U-Mass, September 2014.

Call to Action: Where the Work-Family Research Field Should Go in the Next Ten Years. Plenary

panel. Conference of the Work and Family Researchers Network, June 2014.

The Future of Work. Invited speaker for the University of Chicago Graham School’s Great

Conversations series, April 24, 2014.

Addressing the Problem of Schedule Unpredictability. Susan Bulkeley Butler Center for Leadership

Excellence. Invited speaker. Purdue University, April 11, 2014.

Low-wage Jobs and Poorly-Paid Workers. Invited talk to the Work/Family in the 21st Century

University Seminar at Columbia University, New York, February 19, 2014.

What We Know about Schedule Predictability. Invited talk to the Workplace Scheduling Task

Force, convened by Supervisor David Chiu, President, San Francisco Board of Supervisors,

February 14, 2014.

Food Worker Panel, co-speaker with the Restaurant Opportunities Center. Sponsored by the Food

Policy Advocacy Group, Harris School of Public Policy, University of Chicago, January 22, 2014.

The Business Case for Implementing Employee-friendly Alternative Work Arrangements in Low-

level Jobs: Lost Cause or Cause for Hope? Clayman Institute for Gender Research, Redesigning,

Redefining Work (RRW) Project and Summit. Invited speaker. Stanford University, November

2013.

New Forms of Flexibility: Improving Schedule Predictability in Hourly Jobs. Invited speaker.

Annual Meeting of the American Sociological Association, August 2013.

Labor transformed; Discipline transformed. Global Capitalism and the Crisis of Work, sponsored

by the Chicago Center for Contemporary Theory, Center for Race, Politics and Culture, Center for

Gender and Sexuality, Dept. of History, and Dept. of Political Science. Invited speaker. University

of Chicago, April 26-27, 2013.

A Conversation with Anne-Marie Slaughter on Women, Work and Family. Lead discussant.

National Council for Research on Women, October 2012.

14

Social Consequences of a Changing Labor Market. Spring Institute, Department of Sociology.

Invited speaker. University of Chicago, May 2012.

Unpredictable Work Timing in Retail Jobs: Implications for Employee Work-life Outcomes, with

Julia Henly (lead). Author conference for special issue, Industrial and Labor Relations

Working Group, Montreal, April 2012.

Making a Difference for Low-Income Workers and Families. Shaping Public policy: Poverty and

Low-income Families. Invited speaker. Society for Social Work and Research, January 14, 2012.

Poverty, Underemployment, and Family Hardship: the Realities of Today’s Labor Market for

Chicago’s Families, with Julia Henly. Invited session. University of Chicago, Poverty, Promise

and Possibilities Initiative, November 10, 2011.

The Aims of SSA, School of Social Service Administration, University of Chicago, September

2011.

Common scheduling dilemmas in hourly jobs. U.S. Women’s Bureau Workplace Flexibility

Summit on the Manufacturing Sector, April 14. 2011.

Precarious Work Schedules as a Source of Employment Instability in Hourly Jobs: Implications for

Work-life Interferences and Stress, with Julia Henly. Demography Workshop, University of

Chicago, March 3, 2011.

Focus on Workplace Flexibility. Invited participant. Alfred P. Sloan Foundation and the

Georgetown Law Center, Washington, DC., November 2010.

Improving scheduling practices in hourly jobs. Invited participant. Kellogg Working Group on

Flexibility in Low-Wage Jobs, UC Hastings School of Law, San Francisco. July 2010.

Precarious Work and Vulnerable Workers in the Retail Sector: Findings from the Work

Scheduling Study, with Julia Henly. Michael Davis Seminar Series, University of Chicago,

April 2010.

Scheduling Hourly Workers in a Just-in-time World: Can Employees and Employers Sync the

Clock? National audio conference speaker, Center for Law and Social Policy. December 2009.

Precarious Work Schedules and Vulnerable Workers in the Retail Sector: Findings from the

Work Scheduling Study, with Julia Henly. School of Social Work, Joint Doctoral Program in

Social Work and Social Science, University of Michigan, December 2009.

The Hidden Realities of Hourly Jobs. University of Chicago Harper Lecture. Milwaukee, WI,

November 2009.

Flexible Work Arrangements and Low-Wage Work. The New America Foundation and

Workplace Flexibility 2010, Washington, D.C., July 8, 2009.

15

Employment & Income Studies Committee Meeting. MDRC. New York, NY. May 5, 2009.

Reality Check: Employer Practices that “Complicate” a Work-Oriented Welfare State. SSA

Centennial Symposium, Welfare States in Transition: Social Policy Transformation in

Organizational Practice, University of Chicago, May 2009.

Building Predictability into Low Wage Jobs: The Scheduling Intervention Study. SSA Centennial

Symposium, Putting Research to Work: Improving Low-Wage Jobs and Public Policy to Support

Vulnerable Workers, University of Chicago, March 2009.

Opting In? (Lead panelist.) Conference entitled: Women & Work: Choices and Constraints.

Sponsored by the Center for Research on Families at the University of Massachusetts-

Amherst, October 2008.

Challenges in Implementing Flexibility in Hourly Jobs. Workplace Flexibility 2010. Georgetown

University Law Center, Washington, D.C., May 2008.

Building Predictability into Low Wage Jobs: The Work Scheduling Study (with Julia Henly).

Center for Human Potential and Public Policy, University of Chicago, May 2008.

Passing the Buck: How Employers Transfer Risk to Low-Skilled Jobs. West Coast Poverty

Center, Seattle, WA, March 2008.

Making a Difference for Hourly Employees. The 15th

Annual National Symposium on Family

Issues, Pennsylvania State University, October 2007.

Public and Private Roles in the Workplace: What are the Next Steps in Supporting Working

Families? Invited roundtable participant. The Urban Institute, Washington, D.C., May 2007.

From Ozzie and Harriet to Contemporary Families. Discussant. Inaugural Summit on the

Metropolitan Family, Chicago, May 2007.

Making Low-wage Jobs Family Friendly: An Oxymoron or Cutting Edge. National audio

conference speaker. Center for Law and Social Policy (CLASP), March 9, 2007.

Improving Scheduling Practices in Lower-level Jobs. Employment and Public Policy in a Changing

Society, with Evelyn Brodkin. Martin Luther University, Halle, Germany, December 2006.

The Nature of Low-wage Jobs. Work, the Workplace, and Social Work: Returning a Focus on Work

to Social Work Education and Practice. University of Michigan, November 2006.

Improving Scheduling Practices in Lower-Level Jobs: A Win-Win Strategy. Working group of

Leadership Greater Chicago, on-going participation November 2006; January 2007; March 2007.

Challenges for the 21st Century: Improving the Quality of Lower-Level Jobs. Human Resource

Management Association of Chicago (HRMAC), November 2006.

16

Lessons from” Work and Life Integration: Organizational, Cultural, and Individual

Perspectives,” Ellen Ernst Kossek and Susan Lambert, Eds., with Shelley MacDermid, Frances

Milliken, and Philip Moss. Boston College Work and Family Corporate Roundtable, 2005.

Lower-wage jobs in Chicago. Women Employed, Annual Meeting, Chicago, IL, June 2005.

Scheduling In-Stability: Work-Life Challenges in Lower-Level Jobs, with Julia Henly & Elaine

Waxman. National Retailers’ Work-Life Forum and Diversity Council, Las Vegas, Nevada,

February 2004.

Why Work Doesn’t Always Pay: The Realities of Low-Skilled Jobs. Work, Welfare, and Families’

Annual Summit, Chicago, IL, November 2004.

Lessons Learned the Hard Way: Securing and Appraising Data for Workplace-Based Research.

Workplace Strategies and Interventions for Improving Health and Well-Being. Conference

sponsored by the National Institutes of Health and the Center for Families at Purdue

University, April 2004.

Linking Workplace Practices to Child Care Requirements: Lower-Level Workers in Lower-Skilled

Jobs, with Julia Henly. Workforce/Workplace Mismatch? Work, Family, Health, and Well-being.

Conference sponsored by NICHD, DHHS, and the Alfred P. Sloan Foundation, Washington,

DC, June 2003.

Addressing Issues of Equity and Social Justice in Work-Life Research. Sloan Foundation Work

and Family Research Network Panel, New York, October 2002.

The Project on the Public Economy of Work, with Evelyn Brodkin. Welfare Research Briefing.

Sponsored by the Center for Urban Research and Policy Studies, Chicago, March 2002.

The Realities of Lower-Skilled Jobs. Chicago Jobs Council, February, 2002.

Work-Life Issues and Lower-Skilled Jobs in Chicago. Midwestern Work-Family Association,

October 2000.

TANF Implementation and Service Delivery Illinois Welfare Reform Symposium sponsored by the

Center for Urban Research and Policy Studies and the Joint Center for Poverty Research,

University of Chicago, May 2000.

Organizational Culture and Family Responsiveness: The View from the Bottom. Center for

Families. Purdue University, May 1997.

The Employers’ View of Welfare-to-Work. SSA Downtown Lecture Series, February 1997.

The Balancing Act: The Business of Work and Families. Humanities Open House, University of

Chicago, October 1996.

17

Building a Business Case. Panel presentation on the trends shaping the work-family agenda in

corporations. Sponsored by Prodigy Child Development, April 1996.

The Link Between Family-Responsive Policies and Worker Performance at Fel-Pro, Inc. Sponsored

by the Society for Human Resource Management and Arthur Andersen Consulting, January

1994.

Total Quality Management and Work/Life Strategies. The National Conference on Work and

Life Issues, Boston, April 1993.

Ethics in Action: Family-Responsive Policies at Fel-Pro Incorporated, with Dennis Kessler,

President of Fel-Pro. National Conference on the Family, the Corporation, and the Common

Good. Sponsored by the Center on Ethics and Corporate Policy, Chicago, April 1993.

Linking the Worlds of Work and Family: The Challenges of Defining and Measuring Outcomes.

Distinguished Leader Roundtable at the National Council of Family Relations' 54th Annual

Conference, Orlando, Florida, November 1992.

Building Organizational Power: Comparing the Career Paths of Men and Women Social

Workers. Semi-annual conference on women in nonprofit organizations sponsored by the

nonprofit organization Women in Charge, Chicago, October 1992.

Recent Research on Family Responsive Policies, with Ellen Galinsky, President, Families &

Work Institute. Annual conference of the Family Resource Coalition, Chicago, April 1992.

Child Care and the Bottom Line. Corporate Responsibility Group of Greater Chicago, July 1991.

Family Responsive Policies Make Good Business Sense. Chicago Women's Group, University of

Chicago, Graduate School of Business, May 1991.

JURIED SESSIONS AT ACADEMIC CONFERENCES

The Stable Scheduling Study: Cross-Sector Implications for Improving Scheduling Practices in

Low-Wage Jobs (with Joan Williams). Association for Public Policy Analysis and Management,

Washington, DC, November 10, 2018.

Managers’ Implementation of Scheduling Legislation: The Case of Seattle (with Anna Haley).

Association for Public Policy Analysis and Management, Washington, DC, November 10, 2018.

Precarious Work Schedules and Perceived Financial Insecurity (with Julia Henly). Bi-annual

conference of the Work and Family Researchers Network, Washington, DC, June 22, 2018.

Symposium: Improving Work Schedules in Hourly Retail Jobs: Business and Employee

Outcomes from a Randomized Experiment (with research team: Dylan Bellisle,* Peter Fugiel,*

Meghan Jarpe,* Erin Rapoport, & Saravanan Kesavan). Bi-annual conference of the Work and

Family Researchers Network, Washington, DC, June 22, 2018.

18

Parents Working in Retail: Juggling Jobs, Children, and Financial Responsibilities (D. Bellisle

[presenter], S. Lambert). The 20th Annual Conference of the Society for Social Work and

Research, Washington, DC, January 2017.

Grand Challenge: Reducing Extreme Economic Inequality (with Jennifer Romich and Trina

Shanks). National conference of the National Association of Social Workers (NASW),

Washington, DC, June 24, 2016.

Constellations of Precarious Scheduling Practices among Individuals and Couples in a

National Sample ( Susan Lambert, Julia R. Henly). Bi-annual conference of the Work and

Family Researchers Network. Washington, DC, June 2016.

Capturing Employment and Work Hours Instability in New, National Polling Efforts: Insights

and Implications. Panel of the Employment Instability, Family Wellbeing and Social Policy

Network (EINet) Measurement Working Group. Organizer and speaker. Bi-annual conference

of the Work and Family Researchers Network. Washington, DC, June 2016.

The Prospects of Shifting Manager Attention to the Stability and Predictability of Labor. (S.

Lambert. J. Henly, M. Jarpe., A. Stanczyk). Bi-annual conference of the Work and Family

Researchers Network. Washington, DC, June 2016.

Work Schedule Instability and Underemployment in Canada. (E. McCrate, S. Lambert, J. Henly).

Labor and Employment Relations Association, San Francisco, CA. January 2016.

The Prospects of Improving Schedule Predictability in Low-Paid Retail Jobs. (S. Lambert, M.

Jarpe, J.R. Henly, A. Stanczyk). Paper presented at the 19th Annual Conference of the Society

for Social Work and Research, New Orleans, LA January 2015.

Lessons from Costco: Transforming Hourly Jobs or Simply Making Them More Tolerable? (A.

Haley-Lock, S. Lambert). Paper presented at the 19th Annual Conference of the Society for

Social Work and Research, New Orleans, LA January 2015.

Rethinking US Labor Standards to Meet the Work-Family Needs of the Current Workforce.

(Panelist). Bi-annual conference of Work and Family Researchers Network. New York, June

2014.

Organizational Dynamics of Improving Schedule Predictability: Retail Managers’ Experiences

Posting Schedules Further in Advance. (S. Lambert, M. Jarpe, J. Henly). Bi-annual conference of

Work and Family Researchers Network. New York, June 2014.

Work Schedule Unpredictability, Full-Time Status and Satisfaction with Household Management

among Women in Low-Wage, Hourly, Retail Jobs. Poster (A. Stanczyk, J.R. Henly, S. Lambert).

Bi-annual conference of Work and Family Researchers Network. New York, June 2014.

The Role of Manager Practices and Employee Work-Life Responsibilities in Explaining

19

Fluctuating and Scarce Hours in Part-Time Retail Jobs. (S.J. Lambert, A.B. Stanczyk, J.R.

Henly). Paper presented at the 18th

Annual Conference of the Society for Social Work and

Research, San Antonio, TX, January 2014.

Daily Job Flexibility and the Wellbeing of Hourly and Salaried Workers. (J.R. Henly, J. Kim,

S.J. Lambert, L. Golden). Paper presented at the 18th

Annual Conference of the Society for

Social Work and Research, San Antonio, TX, January 2014.

Explaining Variation in Employee Work Hours in the US Retail Sector: The Role of Manager

Practices and Employee Work-life Responsibilities. (S. Lambert, J. Henly, A. Stanczyk, E.

Hedberg). International Conference of Work and Family, Barcelona, Spain, July 1-3, 2013.

Work Schedule Control and Worker Happiness: Contrasts by Salaried and Hourly Employees

and Parental Status. (L. Golden, J. Henly, S. Lambert, & J. Kim) Annual Meeting of the

American Economic Association/Allied Social Sciences Association, San Diego, January 2013.

Schedule Instability and Unpredictability as Sources of Underemployment Among Hourly

Workers in Canada. (E. McCrate, S. Lambert, & J. Henly) Annual Meeting of the American

Economic Association/Allied Social Sciences Association, San Diego, CA. January 2013.

Work Schedules in Hourly Retail Jobs: How Scarce and Fluctuating Hours Matter for Worker

Retention and Work-life Interferences, with Julia Henly and Eric Hedberg. Paper presented at

the inaugural conference of the Work and Family Researchers Network. New York, June 2012.

Schedule Instability and Unpredictability as Sources of Underemployment among Hourly

Workers in Canada, with Elaine McCrate (lead), University of Vermont, and Julia Henly. Paper

presented at the inaugural conference of the Work and Family Researchers Network, New York,

June 2012.

A Different Beast? Flexibility in Hourly Jobs vs. Professional Positions. Panelist and organizer.

Inaugural conference of the Work and Family Researchers Network, New York, June 2012.

How the National Policy Context Matters for Employer Practices and Gender Equity. Chair and

organizer. Conference of the Work and Family Researchers Network, New York, June 2012.

Employers’ Use of Labor Market Intermediaries in Filling Low-level Jobs: Sorting

Disadvantaged Job Seekers and Employment Opportunities, with Timothy Hilton (lead),

Northern Michigan University. Society for Social Work and Research, January 2012.

Flexibility and Control for Workers: Path to Employee Happiness? (L. Golden, J.R Henly, &

S.J. Lambert). Paper presented at the 64th

Annual Meeting of the Labor and Employment

Research Association, Chicago, IL. January 2012.

20

Precarious Work Schedules in Hourly Jobs: Implications for Employment Stability and Work-

Life Interferences, with Julia Henly. Paper presented Work, Stress, and Health conference,

Orlando, Florida, May 2011.

Scarce and Fluctuating Work Hours as a Source of Economic Instability, with Julia Henly and

Eric Hedberg. Paper presented at the annual meeting of the Society for Social Work and

Research, Tampa, Florida, January 2011.

Work Hour Fluctuations as a Source of Employment Instability, with Julia Henly and Eric

Hedberg. Paper presented at the annual meeting of the Association for Public Policy and

Management, Boston, MA. November 2010.

Employment Policies, Low-Wage Mothers and the Recession: What's New, What's Not.

Roundtable participant. Association for Public Policy and Management, Boston, MA. Nov. 2010.

Labor Flexibility Practices and Precarious Employment in Hourly Retail Jobs in the US: How

Frontline Managers Matter, with Julia Henly. Paper presented at the 28th Annual International

Labour Process Conference, Rutgers University. April 2010.

Precarious Work Schedules and Vulnerable Workers in the Retail Sector: Findings from the

Work Scheduling Study, with Julia Henly. Society for Social Work and Research, January 2010.

How Front-line Management Practices Shape Job Retention in Hourly Retail Jobs, with Julia

Henly. Annual Association for Public Policy and Management, Los Angeles, CA, November

2008.

Passing the Buck: Labor Flexibility Practices that Transfer Risk Onto Hourly Workers. Annual

conference of the American Sociological Society, Boston, August 2008. The Perils and

Prospects of Flexibility in Low-Wage Jobs. Annual conference of the Society for Social Work

and Research, January 2008.

Employer-Driven Instability through Scheduling Practices: Implications for Low-Wage Workers

(with Julia Henly). Annual conference of the International Association for Feminist Economics,

Chicago, January 2007.

Symposium on Individual Differences and Work-Family Issues. (Discussant) National Meeting

of the Society for Industrial & Organizational Psychology (SIOP), Chicago, April 2004.

Managing Work Flows: How Firms Transform Fluctuations in Demand Into Instability for

Workers. Annual conference of the Business and Professional Women’s Foundation, Orlando,

FL, February 2003.

The Realities of Lower-Skilled Jobs: Difficulties and Trade-offs Facing Today’s Working-Class

Families (with Elaine Waxman and Anna Haley-Lock). Annual conference of the National

Council of Family Relations, Houston, TX, November 2002.

21

Lower-Skilled Jobs and Work-Life Balance. Paper presented at "Persons, Processes, and Places:

Research on Families, Workplaces, and Communities." Sponsored by the Business and

Professional Women's Foundation, Orlando, FL, February 2002.

Everyday Parenting: The Relationship between Parents’ Psychological State and What They

Are Doing When at Home With a Child, with Yojin Kim. Conference sponsored by the Business

and Professional Women's Foundation, Orlando, FL, February 2002.

Against the Odds: A Study of Sources of Instability in Lower-Skilled Jobs, with Elaine Waxman and

Anna Haley-Lock. Fall meeting of the Association for Public Policy Analysis and Management,

Washington, DC, November 2001.

Opening the Door to Opportunity: Investigating Lower-Skilled Jobs from an Organizational

Perspective, with Anna Haley-Lock. Fall meeting of the Association for Public Policy Analysis

and Management, Washington, DC, November 2001.

Investigating the Occupational Conditions of TANF Participants: Contributions from Social and

Organizational Theory, with Anna Haley-Lock and Cheryl Steiger. Annual meeting of the

Society for Social Work and Research, Charleston, SC, January 2000.

The Link between Family-Responsive Policies and Organizational Citizenship Behavior. Annual

meeting of the Academy of Management, Cincinnati, OH, August 1996.

An Investigation of Workers' Use and Appreciation of Supportive Workplace Policies. Annual

meeting of the Academy of Management, Vancouver, British Columbia, August 1995.

The Relationship Between Family-Responsive Policies and Worker Performance at Fel-Pro,

Incorporated, with Karen Hopkins. Annual meeting of the Human Resource Planning Society, Boca

Raton, Florida, April 1994.

Expanding Theories of Occupational Structure: Examining the Relationship Between Employer

Responsiveness and Worker Well-Being. Paper presented at the Conference on the Integration of

Social Work and Social Science, Ann Arbor, Michigan, October 1992.

The Workplace as Community: Occupational Conditions Affecting Workers' Sense of Community,

with Karen Hopkins. Council on Social Work Education, Kansas City, March 1992.

Work and Family Life. Paper presented at Illinois Association of Social Workers, April 1990.

Family Responsive Policies in the Workplace: An Emerging Issue for Social Work Education. Paper

presented at the Annual Program Meeting of the Council on Social Work Education, Reno, Nevada,

March 1990.

22

WORKSHOPS (RECENT)

Getting Great Field Data on Work-Family Issues That Matter: Strategies for Successfully

Partnering with Organizations to Collect Quality Publishable Data. Panelist. Bi-annual

conference of the Work and Family Researchers Network, New York, June 2014.

Teaching Work and Family to Diverse Audiences. Panelist. Bi-annual conference of the Work

and Family Researchers Network, New York, June 2014.

Conducting Intervention Research in the Workplace. Panelist, chair, and organizer. Workshop in

conjunction with EINet. Inaugural conference of the Work and Family Researchers Network,

New York, June 2012.

Scheduling Challenges among Hourly Workers: What Are They and What Can Employers Do

About Them? with Jennifer Swanberg, University of Kentucky. Invited webinar, sponsored by the

Bloomberg Bureau of National Affairs and Labor and Employment Relations Association (LERA).

May 2012.

PROFESSIONAL SERVICE (SELECTED, SINCE 2008)

2013-present Member, Women Employed, Quality Jobs Council

2012-present Member, Award Committee, Rosabeth Moss Kanter Award for Excellence in

Research on Work and Family, granted by The Center for Families at Purdue

University and the Boston College Center for Work and Family

2015-2017 Member, Aspen Institute, Expanding Prosperity Impact Collaborative (EPIC)

2013 National Advisory Committee, Food Labor Research Center at UC Berkeley

2013 National Advisory Board, Retail Action Project, New York

2010-2012 Founding member, Work and Family Researchers Network

2011-2012 Research advisor, Latino Horse Worker Health Project, Univ. of Kentucky

Institute for Workplace Innovation (iwin)

2011 Research advisor, Retail Action Project, New York

2009-2011 Member, National Advisory Committee, Improving Scheduling Practices in Low-

wage Jobs, Women Employed (nonprofit advocacy organization)

2010 Member, Kellogg Foundation Working Group, Work-life Fit in Low-Wage Jobs

1997-2010 Member, Board of Directors, Center for Families, Purdue University

2008-2009 Member, Work-Family Teaching Task Force, Work and Family Research Network

Ad hoc Reviewer: Academy of Management Journal, Academy of Management Review,

American Journal of Industrial Medicine, American Journal of Sociology, American

Sociological Review, Community, Work & Family, Human Relations, Human Resource

Management, Journal of the Society for Social Work & Research, Journal of Occupational and

Organizational Psychology, Journal of Marriage and Family, Labor Studies Journal, Social

Forces, Social Problems, Social Work, Work & Occupations