KELLY ANN EDWARDS

PROFILE – A seasoned operational and information security management professional with a proven

track record in operations and project delivery, transition, change control, incident

management and training. KEY SKILLS –

Enthusiastic and committed to managing and developing information security operations functions.

Associate fellow of the Higher Education Academy. Creation, management & delivery of university level education. Local Security Controller for IL3 & 4 environments. Incident & change management through to resolution. Operational information security delivery assurance in line with client delivery agreements. Resource/skills analysis & management. Create and review reports, procedures, standards and operational guidelines. KPI & Quality Management process definition and delivery IT and security skills at senior management level with proven decision making abilities. Excellent organisational and time management skills. Certified ITIL & Prince 2 Foundation. Preparing for the ISACA CISM qualification

CAREER SUMMARY

Company Position Duration Atos Deputy Head of Cyber Security

Solutions, Design & Transition July 2015 – Present

Atos Information Security Cyber

Operations Manager

December 2012 – July 2015

Atos Information Security Specialist

Supervisor

October 2012 – December 2012

Atos Information Security Specialist Associate

September 2011 – October 2012

Mid Staffs Foundation NHS

Trust

EPR Trainer & System Support

Specialist

July 2008 – September 2011

Atos Origin HR Information System Specialist April 2007 – July 2008

Atos Origin Training & Development Co-

Ordinator

May 2006 – April 2007

Atos Origin Office Supervisor July 2004 – May 2006

Atos Origin Deputy Supervisor March 2004 – July 2004

Atos Origin Team Leader November 2003 – March 2004

Atos Origin Operations Clerk October 2003 – November 2003

NHS Staffordshire Hospitals Health Care Support Worker June 2002 – October 2003

CAREER HISTORY –

July 2015 – Present Deputy Head of Cyber Security Solutions, Design & Transition – Atos

Key Responsibilities: o Align the role of Governance, Controls and the services it offers to the

departments needs and evolve them to maintain alignment.

o Manage the risk and control elements of a transitional change, including reporting, supporting and troubleshooting.

o Oversee the Service Transition work for multiple projects under current and evolving frameworks.

o Manage transition of services from project phase into business as usual.

o Manage and control the specified criteria for service acceptance throughout the project life-cycle.

o Assess and scope the service readiness work with relevant stakeholders including vendors.

o Ensure all support functions are aware, prepared and capable of supporting any new services deployed.

o Manage impacts and risks to new and existing services via impact analysis

and communication. o Develop and agree new or changed support models to effectively manage the

delivered changes. o Ensure service delivery documentation and associated processes and

procedures are in place before client service commencement.

o Engage regularly with client account managers to ensure service satisfaction. o Work with Project Managers and Technical Leads to provide resource to

achieve successful delivery of security solutions, across multiple project streams.

o Co-ordinate development activities between teams to integrate deliverables. o Assist senior Security team with budget development.

o Forecast, manage and monitor budgets for transition across internal and

external resources. o Manage escalation process and ensure investigations and remediation actions

are taken in accordance with existing policies. o Programme owner/manager of the Atos Cyber Security Academy.

o Liaise with vendors, partners and instructors to update and maintain existing

training content. o Review and monitor learner feedback to improved course delivery and

courseware. o Liaise closely with vendors, partners and technical specialists to identify new

product strategies.

o Control and review the education expenditure budget. o Conduct regular training needs gap analysis.

o Coach and develop training instructors/mentors. o Advice and support on employment issues and queries.

o Ensure payroll related information from staff is received correctly in line with company policy.

o Invoke and manage disciplinary and grievance processes in line with existing

company policies and employment legislation. o Complete administration for leavers and contract terminations including exit

interviews. o Assist with the maintenance of all holiday entitlement and records.

o Manage and Maintain sickness records in line with company sickness absence

policy. o Ensure all expense claims are accounted for and processed in a timely

manner. o Invoke and manage annual objectives and individual development plans.

o Perform regular performance reviews in line with company policy. o Recruitment of staff.

September 2011 – Present

Information Security Cyber Operations Manager – Atos

Key Responsibilities: o Assist with development of SI Security Operational Centres at multiple UK

locations o Operational management of security operations centres supporting client security

solutions o Recruitment and management of security operations staff

o Ensure effective resources planning to client services o Ensure service delivery documentation and associated processes and

procedures are in place before client service commencement

o Engage regularly with client account managers to ensure service satisfaction o Deputize for information Security Operations Manager when deemed

necessary o Assist Information Security Operations Manager in budget development

o Ensure budgetary constraints are met where possible o Oversee escalation process and ensure investigations and remediation

actions are taken in accordance with existing policies

o Ensure appropriate level of training is provided to all security operations staff o Ensure that knowledge is tested on a regular basis

o KPI management of security operations center activities o Development and management of the SI Security graduate and apprentice

training programs

Information Security Specialist Supervisor- Atos Key Responsibilities:

o Motivate and encourage lower grades of staff, helping them to achieve their maximum performance potential.

o Assist with supervision of activities, to ensure work is undertaken to agreed specifications, schedules and quality.

o Assist operations supervisor with day-to-day running of the team. o Operate as a multifunctional, flexible member of staff capable of completing

consecutive task processes, as well as functioning on initiative.

o Identify and recommend processes or practices that will improve customer service and work efficiency.

o Ensure effective formal and informal liaison with internal/external customers, to ensure high satisfaction levels with the service provision are maintained.

o Manage escalations to senior staff when required.

o Demonstrate good organisational and time management skills.

Information Security Specialist Associate- Atos Key Responsibilities:

o Support level 1 staff and assist with mentoring through training programme and daily duties

o Operate as a multifunctional, flexible member of staff capable of completing

consecutive task processes, as well as functioning on initiative. o Contribute to the review and improvement of processes and procedures within

the department to achieve maximum efficiency. o Identify and recommend processes or practices that will improve customer

service and work efficiency.

o Ensure effective formal and informal liaison with internal/external customers, to ensure high satisfaction levels with the service provision are maintained.

o Demonstrate good organisational and time management skills. o Demonstrate excellent communications skills and telephone manner.

July 2008 – September 2011 EPR Trainer and System Support Specialist – Mid Staffordshire NHS Trust

Key responsibilities:

o Maintain efficient communications with users across the Trust at all levels for

all related Electronic Patient Records issues. o Develop and maintain a high level of expertise and knowledge of the EPR

core systems to provide effective 2nd line support to users. o Deliver specialist EPR training and training support, to groups of 8-10 users

on a range of core and ad-hoc courses designed to meet the needs of all

Trust EPR users, both clinical and non clinical staff, at all levels. o Use expert knowledge to contribute to training needs analysis and the

formulation and subsequent planning of EPR training programmes i.e. course content, documentation and user guides, working with the EPR

Implementation Team as required.

o Work with the EPR Training & Support Manager and Senior EPR Trainer and System Support Specialist on the development and review of System

Administration procedures, working with them to ensure that the EPR core systems are updated and recorded in a consistent manner e.g. user account

management, updating of individual system administration profiles, clinical correspondence.

o Provide all aspects of system testing, liaising with other core system

administrators on a regular and frequent basis e.g. Radiology. Providing feedback on issues to the Trust and the system supplier. E.g. prior to a

system upgrade or to mirror operational business processes. o Maintain all aspects of data security, in line with the Data Protection Act 1998

and assist in investigations into breaches of information security in relation to

the EPR core systems which are of a confidential and sensitive nature. o Contribute to the formulation of Policies which maintain standards and a

common approach to EPR training across the Trust. o Provide expert knowledge, support and training of iSoft applications such as

IPM and ICM, including interfacing systems such as PACS and Lorenzo.

April 2007 - July 2008 HRIS specialist – Atos Origin

Key Responsibilities: o Maintenance of SAP HR system, ensuring data is curate and up to date.

o Process approved changes to the system in accordance with set time scales.

o GPMS – Functional support to approximately 6000 end users as the UK is the pilot country for this system.

o Organisation Management Chart – responsible for ensuring all team structures and reporting lines are correct within the SAP system to ensure correct

interfacing with ESS and MSS.

o ESS/MSS – Functional support to approximately 6000 end users and maintenance of this system.

o Responsible for organisation and delivery of end user SAP training and interfacing systems.

o Change Management – responsible for change requests within SAP HR, updating and creating and info types. SAP change requests, system

developments, issues in accordance to set time scales.

o DAS – support the UK with password resets. Responsible for the monitoring and maintenance of the SAP/DAS interface.

o Implement, train, support and develop any new HR systems. o Produce Monthly headcount reports for service lines.

o Ensure effective formal and informal liaison with internal customers to ensure

high satisfaction levels with the service provision are maintained. o Audit reporting and data collection for data uploads using LSMW.

o Manage any interface issue/developments o Offer technical support to end users and liaise with the global support team to

resolve system problems. o Offer functional support for all HR systems to approx 6000 users

QUALIFICATIONS – Associate Fellow of the Higher Education Academy 2014

ITIL Foundation 2009 HND First line management

Prince 2 Foundation

EDUCATION –

September 1995 - June 2000. Rising Brook High School.

1 GNVQ in Art and Design (distinction).

8 G.C.S.E passes including Maths, English, English literature and French.

INTERESTS – Socialising, reading, music, computing and home improvements.