CURRICULUM of COMPETENCY UNIT (CoCU) - itpa.my fileCURRICULUM of COMPETENCY UNIT (CoCU) Sub Sector INFRASTRUCTURE SUPPORT Job Area COMPUTER SYSTEM ADMINISTRATION Competency Unit Title

CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORTJob Area COMPUTER SYSTEM ADMINISTRATIONCompetency Unit Title SERVER CONFIGURATION

Learning Outcome

The person who is competent in this CU shall be able to optimise server performance and manage server resources bycreating configuration script to arrange server functional units according user’s requirement. Upon completion of this competency unit, trainees will be able to: - Plan server deployment Monitor server installation Carry out server configuration Produce server configuration report

Competency Unit ID 1 CompetencyType Core Level 4 Training

Duration 260 Hours Credit Hours 26

Work Activities Related Knowledge Related Skills Attitude / Safety /Environmental

TrainingHour

Delivery Mode

AssessmentCriteria

1. Plan server de-ployment

i. Types of server: e-mail server, web server DNS Proxy Dynamic Host Config-

uration Protocol (DHCP)

file transfer protocol (FTP)

database

ii. Types of platforms / Op-erating System(OS) : Licensed OS Non-licensed OS

21 hours Lecture,Case study/

problembased

learning

i. Network dia-gram inter-preted

ii. Analyse user’s requirements analysed

iii. Types of serverand Operating System (OS) determined

iv. Installation tools and serv-er software

30


TrainingHour

Delivery Mode

AssessmentCriteria

iii. Computer network dia-gram interpretation Symbol in network

diagram Colours in network

diagram

iv. Installation tools and server software media: CD-ROM / DVD External drive Network

Magnetic tape Installation manual

v. Server deployment plan documents Work breakdown

structure Timeline Schedule Job checklist Manpower Gantt chart

vi. Server installation job order content Job specification Job checklist Timeline/ schedule

media selected Software ver-

sion verified Compatibility

confirmed

v. Work break-down structure prepared

vi. Server config-uration plan produced

vii. Server installa-tion checklist prepared and job order pro-duced

i. Interpret network dia-gram

ii. Analyse user’s require-

31 hours Demonstration,observation

and scenario

31


TrainingHour

Delivery Mode

AssessmentCriteria

mentsiii. Determine types of serv-

er and Operating Sys-tem(OS)

iv. Determine installation tools and server soft-ware media

v. Prepare work break-down structure

vi. Produce server configur-ation plan

vii. Prepare server installa-tion job order

Attitude:i. Analytical mind in

determining types of server and OS

ii. Detail in preparing server installation job order

Safety/Environment:i. Adhere to com-

pany SOP

based training

2. Monitor server installation

i. Server installation manual

ii. Server operational function Hardware

- Hard disk- Monitor

Software- operating sys-

tem,

12 hours Lecture,group discus-

sion, casestudy or prob-

lem basedlearning

i. Skills and com-petency level required for server installa-tion identified and listed out

ii. Server installa-tion report analysed is-

32


TrainingHour

Delivery Mode

AssessmentCriteria

- applications soft-ware,

- drivers, - data - configurations

peripherals- printer- Scanner- Multifunction ma-

chine- Mobile devices

iii. Server installation report analysis: Rectification of job or-

der variance Restoration of operat-

ing system, software, applications, drivers, data and configura-tions

Verification of install-ation report

iv. Managerial skill: Delegation Monitoring Supervision Coordinating

sues identified and improve-ment proposed Server install-

ation record analysed

Job variance assessed

Variance recti-fied

Restore oper-ating system, software, ap-plications, drivers, data and configura-tions

iii. Server hard-ware, peripher-als and soft-ware opera-tional function assessed

iv. Server installa-tion work veri-fied

i. Identify subordinate skills and competency level

ii. Delegate and supervise

19 hours Observation &Project

33


TrainingHour

Delivery Mode

AssessmentCriteria

subordinate for server installation task and monitor work progress

iii. Analyse server installa-tion report Analyse server in-

stallation record Assess job variance Rectify variance Restore operating

system, software, ap-plications, drivers, data and configura-tions

iv. Asses server hardware,peripherals and softwareoperational function

v. Verify server installation work

Attitude:i. Analytical mind

in assessing serv-er installation re-port

ii. Accurate in identifying server installation work variance

Safety/Environment:i. Adhere to

company SOP

34


TrainingHour

Delivery Mode

AssessmentCriteria

3. Carry out serv-er configura-tion

i. Patch installation: firmware software

ii. OS update

iii. Server configuration set-ting: user configuration application configura-

tion server roles configur-

ation:- e-mail server- web server- DNS- proxy- Dynamic Host

Configuration Protocol (DHCP)

- File Transfer Protocol (FTP)

- database- remote access

monitoring agents:- NRPE - NMS (Network

Monitoring Sys-tem)

iv. Server restoration and back-up setting

v. Type of server unit test-ing:

64 hours Lecture,group discus-

sion, casestudy / prob-lem basedlearning

i. Patch installa-tion performed

ii. Operating sys-tem updated

i. User configura-tion carried out

ii. Application configuration performed

iii. Server roles configured

iv. Monitoring agents in-stalled

vii. Server restora-tion and back-up setting con-figured

viii. Server unit testing (con-nectivity test, stress test, functionality test) conduc-ted, test result recorded and analysed

35


TrainingHour

Delivery Mode

AssessmentCriteria

Connectivity test Stress test Functionality test

vi. UAT (User Acceptance Test)

ix. UAT performed

i. Perform patch installa-tion

ii. Update OSiii. Carry out user configur-

ationiv. Perform application con-

figurationv. Configure servervi. Install monitoring agentsx. Configure server restor-

ation and back-up set-ting

xi. Conduct server unit test-ing (connectivity test, stress test, functionality test), record and ana-lyse test result

xii. Perform UATAttitude:i. Cautious in per-

forming patch in-stallation

ii. Systematic in car-rying out server configuration

iii. Accurate in con-ducting server unit testing

97 hours ObservationProject, sim-

ulation

36


TrainingHour

Delivery Mode

AssessmentCriteria

Safety/Environment:i. Adhere to safety

procedure when conducting unit test

4. Produce serverconfiguration report

i. Report writing

ii. Document management system Coding: naming

convention Recording Filing Document safety Confidentiality

iii. Documentation of serverconfiguration informationand documents CD resources

- Operating sys-tem,

- software - drivers- backup

Warranty cards Licensing Server set-up check-

list Inventory record

iv. Prepare server configur-ation manual

6 hours Lecture &case study

i. Server config-uration docu-mentation car-ried out CD re-

sources burn

Warranty cards en-dorsed

Licensing endorsed

Server set-up checklist updated

Inventory re-cord up-dated

ii. Server config-uration manual produced

iii. Server test res-ult analysis re-port produced

iv. User Accept-

37


TrainingHour

Delivery Mode

AssessmentCriteria

user configuration application configura-

tion server roles configur-

ation Server restoration

and back-up setting

v. Analysis of server test result

vi. User Acceptance Test vii. Server configuration re-

port contents: Work breakdown

structure Schedule and

Timeline Job specification Job checklist Server configuration

team members Job execution details:

- Date & time- Team member

involved - Job variance- Rectification

Other matters / is-sues related to serv-er configuration

ance Test re-port prepared

v. Server config-uration report produced and executed taskshighlighted: Work break-

down struc-ture

Schedule and timeline

Job specific-ation

Job checklist Server con-

figuration team mem-bers

Job execu-tion details:

- Date & time- Team mem-

ber s in-volved

- Job variance- Rectification-Other mat-ters / issues related to server config-uration Carry out server config-

uration documentation 10 hours Coaching &

Project

38


TrainingHour

Delivery Mode

AssessmentCriteria

Burn CD resources Endorse Warranty

cards Endorse licensing Update server set-up

checklist Update inventory re-

cord

Produce server configur-ation manual

Server test result ana-lysis report produced

User Acceptance Test report prepared

Produce server configur-ation report and high-light executed tasks: Work breakdown


timeline Job specification Job checklist Server configuration


- Date & time- Team member s


Other matters / is-sues related to serv-

39


TrainingHour

Delivery Mode

AssessmentCriteria

er configuration

Attitude:i. Clear and firm

when supervising subordinate for documentation tasks

ii. Accurate and transparent in pre-paring report

Safety/Environment:i. Adhere to docu-

ment confidential-ity and safety policy

40

Employability Skills

Core Abilities Social Skills

04.08 Develop and negotiate staffing plans04.09 Prepare project/work plans05.03 Allocate and record usage of financial and physical resources05.04 Delegate responsibilities and/or authority

Teamwork Learning skill Self-discipline Leadership skill Conceptual skills Interpersonal skills Communication skills Multitasking and prioritizing

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector2) Computer / laptop3) Sample of inventory record4) Sample of Manufacturer’ Instruction Manual5) Sample of Vendor Service Manual6) Sample of SLA7) Server

- Hard disk- Monitor- operating system,

1:251:11:11:11:11:25

41

- applications software, - drivers, - Monitoring agents

8) peripherals- printer- Scanner

9) Patches 10) DNS11) DHCP12) FTP13) Sample of warranty card

1:25

1:251:251:251:1

REFERENCES

1. Joseph L Jorden (2010). Microsoft SQL Server 2005 Implementation and Maintenance. John Wiley & Sons. ISBN-13: 978-0-470-76754-2

2. Rabah, Kefa (2012). Red Hat Enterprise Linux (Rhel) 6 Server Installation & Administration. Lap Lambert Academic Publishing, ISBN-13: 978-3-8465-1118-3

3. Sharon Crawford, Charlie Russel (2008). Windows Server 2008. Microsoft Press. ISBN-13: 978-0-7356-2505-1

4. Steve Silva (2008). Web Server Administration (1st Edition). Course Technology Ptr. ISBN-13: 978-1-4239-0323-9

5. Tim Parks (2012). Server. Harvill Secker. ISBN-13: 978-1-84655-577-0

42


Sub Sector INFRASTRUCTURE SUPPORTJob Area COMPUTER SYSTEM ADMINISTRATIONCompetency Unit Title COMPUTER NETWORK INSTALLATION MANAGEMENT

Learning Outcome

The person who is competent in this CU shall be able to prepare a link between server and computer system in order them to access to the Internet, to communicate each other, and to execute tasks according to user’s requirement. Upon completion of this competency unit, trainees will be able to: - Analyse computer network requirements Plan computer network installation Manage computer network installation work Produce computer network installation management report




TrainingHours

Delivery Mode

AssessmentCriteria

1. Analyse computer network set-up specification

Company network se-curity policy

Service Level Agree-ment (SLA)

Service Level Guar-antee (SLG)

Types of computer network connectivity: LAN WAN MAN

18 hours Lecture, Case study,

problem basedlearning

i. Computer net-work security policy inter-preted and se-curity checklistprepared

ii. Computer net-work topology interpreted

iii. Types of com-puter network connectivity identified

43


TrainingHours

Delivery Mode

AssessmentCriteria

Types of computer net-work wireless techno-logy WIFI WIMAX Mobile

Types of computer network encryption Wired Equivalent

Privacy (WEP) Work Progress Ad-

ministration (WPA/ WPA2)

Advance Encryption Standard (AES)

Remote Authentica-tions Dial In User Service (RADIUS)

Temporal Key Integ-rity Protocol (TKIP)

Types of server rack 42U 19U Open Frame Rack Post Relay Rack

Types of computer network Topology Star Bus Mesh

iv. Wireless tech-nology as-sessed and re-quirements identified

v. Computer file and printer sharing secur-ity determined

44


TrainingHours

Delivery Mode

AssessmentCriteria

Hybrid Ring Tree

Computer file and print-er sharing

i. Interpret types of com-puter network topology

ii. Identify types of com-puter network connectiv-ity

iii. Define wireless techno-logy requirements

iv. Interpret type of com-puter network encryptionand identify the require-ments

v. Determine computer file and printer sharing se-curity

Attitude:i. Precise in identi-

fying types of computer networkconnectivity

ii. Practical in de-termining types ofserver form factor

iii. Detail in interpret-ing network en-cryption


and scenariobased training

45


TrainingHours

Delivery Mode

AssessmentCriteria


pany procedureand computer system and net-work security policy

2. Plan computernetwork installa-tion

i. Types of network installation schedule Interruptive Non Interruptive

ii. Computer network Interface Card (NIC) installation and connection Computer PC Server Scanner Printer/multifunction

machine

iii. Computer network installation equipment Main distribution frame

- Switch- Router- Access Point- Firewall

Patch panel RJ 45 Faceplate

i. Network in-stallation re-quirement de-termined and checklist pre-pared

ii. Resources re-quirement re-lated to net-work installa-tion estimated

iii. Installation equipment de-termined and prepared

iv. Work break-down struc-ture prepared

v. Network in-

46


TrainingHours

Delivery Mode

AssessmentCriteria

Network cable tester

iv. Computer network installation plan Work breakdown

structure Timeline Schedule Job checklist Manpower Gantt chart Budget

v. Computer network cabling job order content Job specification Job checklist Timeline/ schedule Subordinate name

stallation management plan produced

vi. Network in-stallation checklist and job order pre-pared

i. Evaluate network in-stallation requirement

ii. Estimate resources re-quirement related to computer network in-stallation

iii. Determine installation equipment and tools

iv. Prepare work break-down structure

v. Produce computer net-work installation plan

vi. Prepare network install-

47


TrainingHours

Delivery Mode

AssessmentCriteria

ation checklist and job order

Attitude:i. Accurate in

estimating resource requirement

ii. Meticulous in evaluating net-work installation requirement

iii. Detail in preparingwork breakdown structure

Safety/Environment:ii. Adhere to com-

pany procedureand computer system and net-work security policy

3. Manage com-puter network installation work

i. Computer network Rack assembly 42U 19U Open Frame Rack Post Relay Rack

36 hours Lecture, groupdiscussion,

case study orproblem based

learning

i. Skills and competency level in net-work installa-tion identified and listed out

48


TrainingHours

Delivery Mode

AssessmentCriteria

ii. Computer network ad-dress configuration IP address Subnet Mask Gateway Domain Name Serv-

er (DNS)

iii. Computer network con-figuration and inter-con-nectivity testing Stress Test Stability test Frequency Scanning

test Power Load test Remote Test Ping Test Network Speed

Test Services testing/ap-

plications test Wireless Authentica-

tion test Internet browsing

test Tracert test Internet browser ap-

plication test Print-out test Scanning test

iv. Computer network test

ii. Computer net-work installa-tion tasks lis-ted out and in-terpreted

iii. Computer net-work installa-tion report analysed

iv. Computer net-work installa-tion job order variance re-viewed and rectified

v. Computer net-work configur-ation and inter-connectivity test result analysed and interpreted

vi. Computer net-work installa-tion expenses controlled and monitored

vii. UAT per-formed and

49


TrainingHours

Delivery Mode

AssessmentCriteria

checklist

v. User Acceptance Test (UAT)

vi. Managerial skill Delegation Monitoring Coaching Coordinating

test result re-corded

i. Identify subordinate skills and competency level in network installa-tion

ii. Delegate and supervise subordinate for com-puter network installa-tion and monitor work progress

iii. Analyse network install-ation report

iv. Review and rectify com-puter network installa-tion job order variance

v. Analyse computer net-work configuration and interconnectivity test result

vi. Control computer net-work installation ex-penses

vii. Perform UAT and recordtest result



50


TrainingHours

Delivery Mode

AssessmentCriteria

Attitude:i. Analytical

mind in assessingnetwork installa-tion report

ii. Accurate in rectifying job order variance

iii. Detail and through when conducting net-work configura-tion and intercon-nectivity test

Safety/Environmenti. Adhere to

company SOP and security pro-cedure

4. Produce com-puter network installation management report

i. Report writing

ii. Analysis of computer network configuration and interconnectivity test result

iii. UAT report

iv. Document managementsystem



learning

i. Computer network configuration and interconnectivitytest result analysis report prepared

ii. UAT result analysis report

51


TrainingHours

Delivery Mode

AssessmentCriteria

Coding: naming convention

Recording Filing Document safety Confidentiality

v. Computer network installation managementreport contents Work breakdown


Timeline Job specification Job checklist Network installation




Expenses Other related matters

vi. Documentation of net-work installation man-agement documents

produce

iii. Computer network installation management report producedand executed tasks highlighted: Work break-

down struc-ture


Job specifica-tion

Job checklist Team mem-

bers Job execution

details:- Date & time- Team mem-

ber s in-volved

- Job variance- Rectification

Expenses re-port

vii.Network in-stallation man-agement docu-ments com-

i. Prepare computer network configuration and interconnectivity

34 hours Observationand Project

52


TrainingHours

Delivery Mode

AssessmentCriteria

test result analysis report

ii. Produce UAT report

iii. Prepare Computer network installation management report and highlight executed tasks details: Work breakdown


timeline Job specification Job checklist Server maintenance


- Date & time- Team member s


Expenses Other related matters

viii. Compile and file net-work installation man-agement documents

Attitude:i. Accountable in

producing net-work installation

plied and filed according to company doc-ument man-agement sys-tem

53


TrainingHours

Delivery Mode

AssessmentCriteria

management re-port

ii. Precise and ac-curate in perform-ing network con-figuration and in-terconnectivity test


document confidentiality andsafety policy



04.08 Develop and negotiate staffing plans04.09 Prepare project/work plans04.10 Utilize science and technology to achieve goals05.03 Allocate and record usage of financial and physical resources05.04 Delegate responsibilities and/or authority05.05 Coordinates contract and tender activities06.08 Identify and analyze effect of technology on the environment

1. Teamwork2. Learning skill3. Self-discipline4. Leadership skill5. Conceptual skills6. Interpersonal skills7. Communication skills8. Multitasking and prioritizing

54



1) LCD Projector2) Laptop/PC3) Cutter4) Pliers5) Crimping tools6) Screw Drivers7) Network cable 8) Test Gears9) Earth Megger10) Wire Continuity Tester11) Spectrum analyser12) Stability Tester13) Volt meter14) Ammeter15) Cable tester16) Patch panel17) Patch cord18) Face plate19) Router20) Network cable21) Modem22) Switch23) Sample SLA24) Sample manufacturer instruction manual

1:251:251:51:51:51:51:51:51:51:51:51:51:51:51:51:51:51:51:51:11:1

55

REFERENCES

1. Bruce S. Davie, Larry L. Peterson (2011). Computer Networks : A Systems Approach (5th Edition). Morgan Kaufmann. ISBN-13: 978-0-12-385059-1

2. David L. Mills (2010) Computer Network Time Synchronization (2nd Edition. Crc Press. ISBN-13: 978-1-4398-1463-5

3. James F. Kurose, Keith W. Ross (2012). Computer Networking: A Top-Down Approach (6th Edition)(6th Edition). Addison Wesley ISBN-13: 978-0-13-285620-1

4. Kenneth C. Mansfield, James L. Antonakos (2009) Computer networking from LANs to WANs: hardware, software and security (1st Edition) Delmar Pub ISBN-13: 978-1-4239-0316-1

5. Jyoti Snehi. (2006). Computer Peripherals and Interfacing. Firewall Media. ISBN-13: 978-81-7008-929-2

6. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing ISBN-13: 978-0-85934-559-07.

56


Sub Sector INFRASTRUCTURE SUPPORTJob Area COMPUTER SYSTEM ADMINISTRATIONCompetency Unit Title COMPUTER SYSTEM SECURITY CONTROL

Learning Outcome

The person who is competent in this CU shall be able to to protect computer system and data from damage, failure and un-accessible through system access controls, data access control, and system design and system procedure in ac-cordance with company security policy. Upon completion of this competency unit, trainees will be able to: - Analyse computer system security requirements Plan computer system security control Administer computer system security Produce computer security control report




TrainingHour

Delivery Mode

AssessmentCriteria

1. Analyse com-puter system security require-ments

i. Computer system se-curity standard ISO/IEC Standard

17799:2005- Informa-tion Techno-logy-Code of Practicefor Information Secur-ity Management

ISO/IEC 27002 Malaysia Cyber law:

Computer Crime Act 1997

ii. Company policy related



i. Computer systemsecurity standard interpreted and security checklist produced

ii. Computer systemphysical security (door access, CCTV, asset se-curity) require-ments evaluated

iii. Assess computer system security equipment, hard-

57


TrainingHour

Delivery Mode

AssessmentCriteria

to computer system se-curity

iii. Computer system se-curity management Physical control Procedural control Technical control Legal and regulatory

or compliance con-trols

iv. Computer system se-curity Physical security

- door access- CCTV- asset security

Computer system se-curity- Hardware

o Firewallo EMS (Environ-

ment Monitor-ing System)

- Softwareo Anti-viruso Internal firewallo Data securityo Encryption o Access restric-

tiono Authentication

ware and soft-ware require-ments assessed

iv. Computer systemsecurity threats identified

v. Risk and busi-ness impact re-lated to computersystem inter-preted

vi. Computer systemsecurity paramet-er determined

58


TrainingHour

Delivery Mode

AssessmentCriteria

o File and printersharing

o Hardening Security tool

- Cable locks

v. Computer system se-curity threats, such as: Viruses Trojan horse pro-

grams Vandalism Hackers spammers Data interception Legal and regulatory

or compliance etc

vi. Risk and business im-pact related to com-puter system security, such as Loss of data Loss of IT function Damages etc

vii. Computer system se-curity parameters Server Public zone LAN Demilitarize zone

59


TrainingHour

Delivery Mode

AssessmentCriteria

(DMZ)

i. Interpret computer sys-tem security standard

ii. Evaluate computer sys-tem physical security (door access, CCTV, as-set security) require-ments

iii. Assess computer system security equipment, hard-ware and software re-quirements

iv. Identify computer systemsecurity threats

v. Interpret risk and busi-ness impact related to computer system security

vi. Determine computer sys-tem security parameters

Attitude:i. Details in identify-

ing computer sys-tem security re-quirements

ii. Analytical mind in interpreting risk



60


TrainingHour

Delivery Mode

AssessmentCriteria

and business im-pact related to computer system security

iii. Meticulous and thorough in de-termining com-puter system se-curity zone


puter system se-curity standard and company pro-cedure

2. Plan computer system security control

i. Computer system secur-ity access control: System Access Data Access method

- Storing- Retrieval

User access right- Copy- Delete- Read- Write

Authentication

ii. Types of company data: Public data:

- website Private data

- Email

20 hours Lecture & casestudy / problembased learning

i. Computer systemsecurity access control determ-ined

ii. Computer systemas built diagram interpreted

iii. Company data security protec-tion method iden-tified

iv. Network security control tools se-lected

61


TrainingHour

Delivery Mode

AssessmentCriteria

- Personal data Confidential data

- Financial- HR

iii. Remote access control

iv. Computer system as builtdiagram

v. Internet security control Firewall Antivirus Software patches

vi. Company resources: Budget Staff - Knowledge

and skills Hardware specifica-

tion Software compatibility Equipment and facilit-

ies

vii. Computer system secur-ity control plan Work breakdown

structure Work schedule Computer system se-

curity checklist Security risks Security strategies Computer system lo-

v. Resources to im-plement com-puter system se-curity control es-timated

vi. Work breakdown structure and timeline for com-puter system se-curity control pre-pared

vii. Computer systemsecurity risks defined

viii. Computer systemsecurity strategies de-termined

ix. Computer systemlogon and au-thentication policyprepared

x. Computer systemsecurity control plan produced

xi. Computer systemsecurity checklist prepared and job order produced

62


TrainingHour

Delivery Mode

AssessmentCriteria

gon and authentication Administrative policies

viii. Job order content Job specification Job checklist Timeline/ schedule Subordinate name

i. Determine computer sys-tem security access con-trol

ii. Interpret computer sys-tem as built diagram

iii. Identify company data security protection meth-od

iv. Select network security control tools

v. Estimate company re-sources to implement computer system securitycontrol

vi. Prepare work breakdown structure and timeline for computer system securitycontrol

vii. Define computer system security risks

viii. Determine computer sys-tem security strategies

ix. Prepare computer sys-tem logon and authentic-ation policy

x. Produce computer sys-

30 hours Observation, &Project

63


TrainingHour

Delivery Mode

AssessmentCriteria

tem security control plan xi. Prepare computer sys-

tem security checklist and job order

Attitude:i. Detail in de-

termining com-puter system se-curity access con-trol

ii. Accurate in estimating com-pany resources toimplement com-puter system se-curity control


puter system se-curity standard and company pro-cedure

3. Administer computer sys-tem security

i. Physical security systemdeployment: Installation Configuration Testing:

- Functionality - operational test

Product training Hand-over

40 hours Lecture, groupdiscussion,case study

i. Skills and com-petency level in computer physic-al system securitydeployment, computer systemmaintenance and security back-up identified and lis-

64


TrainingHour

Delivery Mode

AssessmentCriteria

ii. Computer system main-tenance tasks: Preventive mainten-

ance Corrective mainten-

ance

iii. Back-up agents installa-tion

iv. Computer system secur-ity back-up: CCTV video back-up Door access log

back-up

v. Computer system se-curity configuration: User access Access list / filters Firewall Account policies Local policies Event log Restricted groups System services Registry File system

vi. Computer system secur-ity operation status: Log status Uptime

ted out

ii. Physical system security deploy-ment tasks listed out and inter-preted

iii. Computer systemmaintenance tasks listed and performed

iv. Computer systemsecurity back-up tasks listed out and executed

v. Job order vari-ance in physical system security deployment, com-puter system maintenance and security back-up job reviewed andrectified

vi. Computer systemsecurity configur-ation performed and configuration manual pro-duced

65


TrainingHour

Delivery Mode

AssessmentCriteria

System alert

vii. Effectiveness of com-puter system security control evaluation

viii. Managerial skills: Delegation monitoring Coaching Coordinating

vii. Computer systemsecurity operationstatus assessed and assessment result recorded

viii. Effectiveness of computer system security control evaluated and se-curity checklist produced

i. Identify subordinate skillsand competency level in computer physical sys-tem security deployment, computer system main-tenance and security back-up

ii. Delegate and supervise subordinate to execute physical system security deployment, computer system maintenance andsecurity back-up.

iii. Review and rectify sys-tem security deployment, computer system main-tenance and security back-up job order vari-ance

iv. Perform computer sys-


66


TrainingHour

Delivery Mode

AssessmentCriteria

tem security configura-tion

v. Asses computer system security operation status

vi. Evaluate effectiveness ofcomputer system secur-ity control according to security checklist

Attitude:i. Meticulous in

performing com-puter system se-curity configura-tion

ii. Systematic in managing physic-al security systemdeployment

iii. Precise in as-sessing computersystem security operation status

iv. Detail in eval-uating effective-ness of computer system security control


puter system se-curity standard and company pro-

67


TrainingHour

Delivery Mode

AssessmentCriteria

cedure

4. Produce com-puter system security control report

i. Report writing



iii. Job variance analysis report Issues /problem Root cause Solution

iv. Computer system se-curity configuration manual

v. Evaluation report of computer system secur-ity control effectiveness

vi. Computer system secur-ity control report Work breakdown


curity checklist


Job variance ana-lysis report pre-pared

Computer system security configur-ation manual de-veloped

Computer system security control effectiveness evaluated and re-port produced

Computer system security control report produced: Work break-

down structure Work schedule Computer sys-

tem security checklist

Security strategies

Job execution details:

- Physical sys-tem security deployment,

- computer

68


TrainingHour

Delivery Mode

AssessmentCriteria

Security strategies Job execution details:- Physical system se-

curity deployment, - computer system

maintenance - security back-up- security configura-

tion Security risks Expenses report Other matters / is-

sues related to se-curity

vii. Compilation of computersystem security control documents: CCTV installation

document Door access security Configuration inform-

ation Warranty card Back-up document Etc.

system maintenance

- security back-up

- security con-figuration

Security risks Expenses report

Computer system security control documents com-piled and archivedin accordance with document management sys-tem

i. Prepare job variance analysis report on

ii. Develop computer sys-tem security configura-tion manual

iii. Produce computer sys-

9 hours Coaching &Project

69


TrainingHour

Delivery Mode

AssessmentCriteria

tem security control ef-fectiveness evaluation report

iv. Prepare computer sys-tem security control re-port Work breakdown


curity checklist Security strategies Job execution details:- Physical system se-

curity deployment, - computer system

maintenance - security back-up- security configura-

tion Security risks Expenses Other matters / is-

sues related to se-curity

v. Carry out computer sys-tem security control doc-umentation Attitude:

i. Systematic in compiling com-puter system se-curity documents

ii. Detail in writing

70


TrainingHour

Delivery Mode

AssessmentCriteria

security configur-ation manual

iii. Precise and trans-parent in produ-cing computer system security control report





04.08 Develop and negotiate staffing plans04.09 Prepare project/work plans04.10 Utilize science and technology to achieve goals05.03 Allocate and record usage of financial and physical resources05.04 Delegate responsibilities and/or authority

1. Teamwork2. Learning skill3. Self-discipline4. Leadership skill

71


05.05 Coordinates contract and tender activities06.08 Identify and analyze effect of technology on the environment

5. Conceptual skills6. Interpersonal skills7. Communication skills8. Multitasking and prioritizing



1) LCD Projector2) Server 3) Firewall4) Computer / laptop5) ISO/IEC 17799:20056) ISO/IEC 270027) Malaysia Cyber law: Computer Crime Act 19978) Sample of Company Computer System Security SOP9) Sample of door access log10) Sample of CCTV log 11) EMS (Environment Monitoring System)12) Software13) Anti-virus14) Sample of warrant card15) Sample of security control report16) Sample of Job order17) Sample of Work Breakdown Structure

1:251:251:251:11:11:11:11:11:11:11:11:11:11:1

72

73


Sub Sector INFRASTRUCTURE SUPPORTJob Area COMPUTER SYSTEM ADMINISTRATIONCompetency Unit Title COMPUTER SYSTEM MAINTENANCE MANAGEMENT

Learning Outcome

The person who is competent in this CU shall be able to manage preventive and corrective maintenance of computersystem to ensure good condition of computer system to meet users’ requirement. Upon completion of this competencyunit, trainees will be able to: -

Analyse computer system maintenance requirements Develop computer system maintenance plan Manage computer system maintenance work Manage computer system troubleshooting issues/ failures Produce computer system maintenance management report.




TrainingHour

Delivery Mode

AssessmentCriteria

1. Analyse com-puter system maintenance requirements

i. ISO/IEC: 8648:1988 (Interconnection- intern-al organisation of the network layer )

ii. Company policy : Computer system

maintenance SOP Computer system se-

curity SOP

iii. Computer system maintenance docu-ments: Previous



i. Computer sys-tem network diagram inter-preted

ii. Previous main-tenance report analysed

iii. Computer sys-tem risk and business im-pact evaluated

iv. Users’ feed-

74


TrainingHour

Delivery Mode

AssessmentCriteria

maintenance report Vendor service

manual SLA

iv. Computer network lay-out/diagram Main distribution

frame ISP Types of cable (by

colour code) Types of network

(LAN, WAN, MAN, CAN)

v. User’s feedback on net-work performance

vi. Computer system risk and impact analysis Hardware failure Software failure Security threat Business continuity

impact Users safety and

handling risk Technical staff

capability

back on com-puter system performance assessed

75


TrainingHour

Delivery Mode

AssessmentCriteria

i. Interpret computer sys-tem network diagram

ii. Analyse previous main-tenance report

iii. Evaluate computer system risk and busi-ness impact

iv. Assess users’ feedbackon computer system performance

Attitude:i. Details in analys-

ing previous maintenance re-port

ii. Thorough in eval-uating risk and business impact


pany SOP and computer system standard



2. Develop com-puter system maintenance plan

i. Company resources re-lated to computer main-tenance: budget skilled staff tools

ii. Computer system main-tenance and



learning

i. Types of com-puter system maintenance determined

ii. Resource re-quirement re-lated to com-

76


TrainingHour

Delivery Mode

AssessmentCriteria

troubleshooting tools Hardware tools

- electrical/ elec-tronic test instru-ments;

- monitoring devices;

- screwdrivers, pli-ers, torch

Software tools - diagnostics eg

virus software; test utilities;

- monitoring pro-grams, error log-ging programs, system specific applications

iii. Computer system main-tenance time Destructive Non destructive

iv. Computer system main-tenance announcementand trouble ticket

v. Computer network maintenance manage-ment plan content Work breakdown

structure Timeline

puter system maintenance estimated

iii. Computer sys-tem mainten-ance and troubleshoot tools selected

iv. Maintenance tasks and workbreakdown structure de-termined and listed out

v. Computer sys-tem mainten-ance manage-ment plan pre-pared

vi. Computer sys-tem mainten-ance checklist and job order produced

77


TrainingHour

Delivery Mode

AssessmentCriteria

Maintenance schedule

Job checklist Manpower Gantt chart Maintenance cost

vi. Computer system as-set inventory record

vii. Technical writing skills

viii. Presentation skills

i. Determine types of computer system main-tenance

ii. Estimate resource re-quirement related to computer system main-tenance

iii. Select computer systemmaintenance and troubleshoot tools

iv. Determine maintenancetasks and work break-down structure

v. Prepare computer sys-tem maintenance man-agement plan and present to superior

vi. Prepare computer net-work maintenance checklist and job order

18 hours Project andscenario based

training

78


TrainingHour

Delivery Mode

AssessmentCriteria

Attitude:i. Accurate in

estimating resource requirement for computer system maintenance

ii. Analytical mind when evaluating computer system risk and business impact


pany SOP

3. Manage com-puter system maintenance work

i. Types of computer sys-tem maintenance Preventive Corrective Predictive

ii. Computer system main-tenance procedure Failure identification Acquire permission

to perform unscheduled maintenance

iii. Computer system main-tenance process Repair cost-benefit



learning

i. Subordinate skills and com-petency level incomputer sys-tem mainten-ance identified

ii. Computer sys-tem mainten-ance task (pre-ventive and cor-rective) listed out

iii. Computer sys-tem mainten-ance report

79


TrainingHour

Delivery Mode

AssessmentCriteria

analysis Procurement

handling Warranty checking Vendor agreement

management Disposal

iv. Computer system sup-port service Level of support

service - 3rd Level - 2nd Level- 1st Level

User’s feedbacks and complaints handling- Collection of

user’s feedback medium

- User’s feedback analysis

- Identification of root cause

- Action plan- Action performed

v. Quality improvement technique, such as: Process mapping Brain storming Cost and effect

analysis

analysed

iv. computer sys-tem mainten-ance job order variance re-viewed and rec-tified

v. Computer sys-tem part repair or replacement requisition veri-fied and ap-proved

vi. Computer sys-tem part or component purchasing re-quisition pre-pared

vii. Procurement task carried out

viii. Computer sys-tem mainten-ance expenses controlled

ix. Computer sys-tem support service quality and user’s feedback evalu-

80


TrainingHour

Delivery Mode

AssessmentCriteria

vi. Managerial skill: Delegation Monitoring Supervision Coordinating

ated

x. Computer sys-tem threat and risks managed

xi. Computer sys-tem mainten-ance service quality as-sessed

i. Identify subordinate skills and competency level in computer sys-tem maintenance

ii. Delegate and supervise subordinate for com-puter system mainten-ance task (preventive and corrective) and monitor work progress

iii. Analyse computer sys-tem maintenance report

iv. Review and rectify com-puter system mainten-ance job order variance

v. Verify and approve com-puter system part repair or replacement requisi-tion

vi. Prepare computer sys-tem part or component purchasing requisition and present to superior for approval

vii. Carry out procurement task

viii. Control computer sys-tem maintenance ex-

48 hours Demonstration,Project and

scenario basedtraining

81


TrainingHour

Delivery Mode

AssessmentCriteria

penses ix. Evaluate computer sys-

tem support service quality and user’s feed-back

x. Manage computer sys-tem threat and risks

xi. Assess computer sys-tem maintenance ser-vice quality


mind in assessingserver mainten-ance report


iii. Cost con-scious when es-timate mainten-ance cost


Manufacturer op-erating manual

ii. Adhere to company server security proced-ure

82


TrainingHour

Delivery Mode

AssessmentCriteria

iii. Adhere to disposal procedure

4. Manage com-puter system troubleshootingissues/ failures

i. Computer system prob-lems: Hardware failure

- failed compon-ents

- unsecured plugged in device

Software issue- Effect of software

updates- Software bugs

User-created problem- user inadvertently

change settings system performance

issues- Disk Defrag-

menter - Drivers- Memory- Running pro-

cesses

ii. Analyze symptoms Hardware tools and

techniques: - Electrical/ elec-

tronic test instru-ments;

- Self-test routines; - Monitoring

16 hours Lecture, groupdiscussion,case study /


i. Computer sys-tem problems analysed

ii. Computer sys-tem problem diagnosed and symptom interpreted

iii. Troubleshoot-ing executed

iv. Remedy iden-tifies and per-form to solve problem

83


TrainingHour

Delivery Mode

AssessmentCriteria

devices;- Tools eg screw-

drivers, pliers, torch

Software tools and techniques:- Diagnostics eg

virus software; test utilities;

- Monitoring pro-grams,

- Error logging pro-grams,

- System specific applications

Troubleshooting: techniques: - Substitution, - Testing - Part change / re-

place - Upgrading - Software re-in-

stallation - Elimination, - Bug fixe applica-

tion- Error codes gen-

eratingiii. Remedies execution

venue: off-site on-site

84


TrainingHour

Delivery Mode

AssessmentCriteria

iv.Remedies identification source : knowledge data-

bases, technical manuals, internet FAQs, manufacturers’ web-

sites fault history

v. Types of remedies: Hardware repair or

replace Fix of communication

paths Software reconfigura-

tion Software patches ap-

plication Software reinstalla-

tionvi.Computer system

troubleshooting proced-ure obtaining permissions recording information

- product keys,- license number, - installation date; - health and safety

practices;- maintain data se-

curity and integ-

85


TrainingHour

Delivery Mode

AssessmentCriteria

rity

i. Analyse computer sys-tem problems

ii. Diagnose computer system problem and interpret symptom

iii. Execute computer sys-tem troubleshooting

iv. Perform remedy to solve problem

Attitude:i. Thorough in ana-

lysing computer system problem.

ii. Analytical mind when diagnose problem

iii. Systematic and meticulous in ex-ecute troubleshoot

Safety/Environment:i. Care when hand-

ling cablesii. Follow manufac-

turer instruction manual

iii. Adhere to security policy

24 hours ObservationProject, simu-

lation

6. Produce com-puter system maintenance management report.

i. Report writing

ii. Presentation skill

iii. Computer system main-

6 hours Lecture, groupdiscussion,case study

i. Computer system maintenance analysis report produced

86


TrainingHour

Delivery Mode

AssessmentCriteria

tenance analysis report Issues / problem root cause analysis User’s feedback

summary Action taken Recommendation for

process improvement

iv. Document management system Coding: naming


v. Computer system main-tenance management report contents: Work breakdown


Timeline Job specification Job checklist Network maintenance



involved

Issue/problem identified

root cause analysed

User’s feedback analysed

Action taken suggested

Recommendation for process improvement established

ii. Computer system maintenance management report produced and executed tasks highlighted Work

breakdown structure


Job checklist computer

system maintenance team members

Job execution details:- Date & time

87


TrainingHour

Delivery Mode

AssessmentCriteria


Maintenance ex-penses

Other matters / is-sues related to net-work maintenance

- Team mem-bers in-volved


Maintenance expenses

iii.Computer maintenance related documents compiled, filed and archived according to document management system

i. Prepare computer system maintenance analysis report computer system per-

formance status Maintenance work Suggestion for next

maintenance Suggestion for im-

provement

ii. Prepare computer system maintenance analysis report

iii. Produce computer system maintenance management report and highlight executed tasks Work breakdown


timeline Job checklist computer system


88


TrainingHour

Delivery Mode

AssessmentCriteria

maintenance team members

Job execution details:- Date & time- Team members


Maintenance ex-penses

Other matters / is-sues related to net-work maintenance

iv. Compile and file computer maintenance related documents

Attitude:i. Detail and trans-

parent in analys-ing root cause of computer system problem

ii. Detail in prepar-ing maintenance report



89


TrainingHour

Delivery Mode

AssessmentCriteria



04.08 Develop and negotiate staffing plans04.09 Prepare project/work plans05.03 Allocate and record usage of financial and physical resources05.04 Delegate responsibilities and/or authority06.08 Identify and analyze effect of technology on the environment




90

LCD Projector Computer / laptop Repair toolkit (screw drivers, pliers, test pen, etc) Equipment operating manuals Equipment service manuals Multimeter Operating system recovery disc Device drivers disc External USB Hard disk connector Data backup software Cleaning kit (brush, cleaning solution, etc) Network cable tester Thermal paste Sample of computer system asset inventory Sample of SLA Sample of vendor service manual Sample of computer maintenance checklist Sample of computer system maintenance plan Sample of maintenance management report Sample of fault analysis report

1:251:251:51:11:11:51:51:51:51:51:51:251:51:11:11:11:11:11:11:1

REFERENCES

91

92


Sub Sector INFRASTRUCTURE SUPPORTJob Area COMPUTER SYSTEM ADMINISTRATIONCompetency Unit Title COMPUTER SYSTEM AND NETWORK PROCUREMENT

Learning Outcome

The person who is competent in this CU shall be able to provide technical input to purchasing department to expedite the purchasing process and to ensure purchased item fulfil company requirements. Upon completion of this compet-ency unit, trainees will be able to: Analyse computer system and network requirements Carry out procurement activities Administer computer system and network products/ items receiving Report the new products/ items receiving to the related department




TrainingHour

Delivery Mode

AssessmentCriteria

1. Analyse com-puter system and network requirements

i. Computer system and network technology evolution Cloud technology Mobile computing

ii. Company purchasing and procurement pro-cedure Purchase requisition

(PR) Capital Expenditure

(CAPEX)

iii. Computer system and peripherals, such as:

10 hours Lecture,Case study/


i. Computer sys-tem and net-work techno-logy evaluated

ii. Computer sys-tem inventory status as-sessed

iii. Feasibility study carried out and tech-nical specifica-tion, budget & manpower de-

93


TrainingHour

Delivery Mode

AssessmentCriteria

Computer peripher-als:- Scanner- Printer - Fax - Multifunction

machine- Mobile devices

Main distribution frame- router- firewall- switch- server

network cables

termined

iv. Product /item specification prepared

i. Analyse computer sys-tem and network re-quisition form

ii. Evaluate computer sys-tem and network tech-nology

iii. Assess computer sys-tem inventory status

iv. Carry out feasibility study carried out to de-termine technical spe-cification, budget and manpower

v. Prepare product /item specification and present to committee

vi. Secure product /item specification approval



94


TrainingHour

Delivery Mode

AssessmentCriteria

Attitude:i. Thorough in ana-

lysing computer system and net-work require-ments


pany procedure

2. Carry out pro-curement activ-ities

Tasks of request for proposal/quatation (RFP/RFQ): Suppliers

identification Quotation requisition

from suppliers RFP/RFQ analysis

- Technical specification comparison

- Price comparison- Terms and

condition of purchasing

- Mode of Payment:(Online,COD, Credit terms, Cheque)

- Payment terms (40 days, 60 days, 90 days

- Validity of

25 hours Lecture &case study /


i. Suppliers identified and listed out

ii. Quotation / proposal from suppliers evaluated

iii. Product/item price and contract terms negotiated

iv. RFP/RFQ summary preepared

v. Purchase requisition proposal prepared and present ed to

95


TrainingHour

Delivery Mode

AssessmentCriteria

RFP/RFQ

Price negotiation

Purchasing process Purchase requisition

proposal Approval form

evaluation committed

Submission of purchase requisition proposal to finance department

Product/item purchased by purchasing department through purchase order to the supplier

Equipment approval

authority SIRIM MCMC

Negotiation technique

evaluation committee for approval

i. Identify suppliers ii. Evaluate quotation /

proposal from suppliersiii. Negotiate

product/item price and contract terms


96


TrainingHour

Delivery Mode

AssessmentCriteria

iv. Prepare RFP/RFQ summary and present tothe evaluation committee

v. Prepare purchase requisition proposal and present to evaluation committee for approval and submit it to finance department for budget approval


mind and know-ledgeable in ex-ecuting procure-ment tasks

ii. Detail in ana-lysing RFQ/RFP


pany procurementprocedure

3. Administer com-puter system and network products/ items receiving

i. Supplier delivery order documents Supplier Delivery

Order details:- Company Purchase

Order number- Part, serial, model

number- Equipment / facilities

description - Quantity - Supplier details

14 hours Lecture, groupdiscussion,case study /


i. Supplier deliv-ery note veri-fied

ii. Physical quant-ity of the item / equipment veri-fied

iii. Item / equip-ment function-ality and phys-

97


TrainingHour

Delivery Mode

AssessmentCriteria

- Receiver details

Company Purchase Order (P.O) details:- P.O number- Quantity - Product name

ii. Item / equipment func-tionality and physical condition checking pro-cedure: Functionality test

- Item / equipment operation system functionality

- Item / equipment test run

Item / equipment installation

Physical condition check-up- External condition

check- Internal condition

check

iii. Tasks of receiving note acknowledgement Delivery Order (D.O)

verification Related departments

notification through email / memo

Submission of D.O

ical condition verified

iv. Receiving note acknowledged

v. Asset tagging and labelling carried out

vi. The item is re-corded as com-pany asset

vii. The item is al-located to the user

98


TrainingHour

Delivery Mode

AssessmentCriteria

to account and /or administration department

iv. Safety and security re-quirement: ISO / IEC Communication and

Multimedia Act

i. Monitor delivery of the item / equipment by liaising with purchasing department for the Expected Time Arrival (ETA) of the product/ item

ii. Verify the item / equipment upon receiving of the product /item supplier delivery

note physical quantity of

the product / item Item / equipment

functionality and physical condition

Acknowledgement ofthe receiving note

iii. Monitor and supervise asset tagging and labelling

21 hours ObservationProject, simu-

lation

99


TrainingHour

Delivery Mode

AssessmentCriteria

iv. Delegate subordinate forrecording the item as company asset

Attitude:i. Firm in mon-

itoring item deliv-ery

ii. Accountable in verifying re-ceived item/equipment

iii. Detail when checking physicalquantity of the item / equipment


pany procure-ment procedure

ii. Safety conscious when checking and testing item functionality

4. Report the new products/ items receiving to the related depart-ment

i. Report writing




i. Product/ item documents compiled and filein according with document management system Warranty card

endorsed Licensing

100


TrainingHour

Delivery Mode

AssessmentCriteria

iii. Compilation of product/item documents Warranty Licensing Contract terms and

conditions Product/ item

maintenance contract

iv. Asset inventory report

v. Procurement report Product/ item

information- Name- Specification- Price- Supplier name- Date received

Placement location / user name

Contract terms- Warranty- Licensing-Service contract / maintenance contract

Technical traning

endorsed Contract

terms and conditions verified

Product/ item maintenance contract validated

ii. Asset inventory report updated

iii. Procurement report prepared Product/ item

information Placement

location / user name

Contract terms

Technical traning

i. Compile and file product/ item related documents


101


TrainingHour

Delivery Mode

AssessmentCriteria

Warranty card Licensing Contract terms and

conditions Product/ item

maintenance contract

ii. Monitor asset inventoryreport updating

iii. Prepare procurement report and submit to superior and relevant department Product/ item

information Placement location /

user name Contract terms Technical traning

Attitude:i. Precise and

transparent in preparing report

ii. Accountable in compiling and filing procurementdocuments

Safety/Environment:i. Adhere to docu-

ment confidential-

102


TrainingHour

Delivery Mode

AssessmentCriteria

ity and safety policy



04.08 Develop and negotiate staffing plans04.09 Prepare project/work plans04.10 Utilize science and technology to achieve goals05.03 Allocate and record usage of financial and physical resources05.04 Delegate responsibilities and/or authority05.05 Coordinates contract and tender activities06.08 Identify and analyze effect of technology on the environment



103


1) LCD Projector2) Computer / laptop3) Sample of D.O4) Sample of P.O5) Sample of Warranty card6) Sample of asset tag & label7) Sample of purchasing contract / Term and condition8) Sample of purchase requisition form / Capital expenditure form

1:251:11:11:11:11:11:1

104


Sub Sector INFRASTRUCTURE SUPPORTJob Area COMPUTER SYSTEM ADMINISTRATIONCompetency Unit Title NETWORK CABLING MANAGEMENT

Learning Outcome

The person who is competent in this CU shall be able to manage network cable installation which involve selection andinstallation of cable from main distribution frame to the server according to network topology. Upon completion of this competency unit, trainees will be able to: - Analyse network cabling requirements Plan network cabling Manage network cable installation work Produce network cabling management report

Competency Unit ID 6 CompetencyType Elective Level 4 Training



TrainingHours

Delivery Mode

AssessmentCriteria

1. Analyse net-work cabling requirements

i. Company policy related to computer network se-curity

ii. Service Level Agree-ment (SLA)

iii. Vendor service manual

iv. Types of network topo-logy Star Bus Mesh



i. Company policyrelated to net-work security analysed and security check-list prepared

ii. Types of net-work topology identified

iii. Cable layout plan interpreted

105


TrainingHours

Delivery Mode

AssessmentCriteria

Hybrid Ring Tree One-to-one Hierarchical Client-server Multiple nodes

v. Cable layout plan: Point to point dis-

tance Trunking Horizontal cabling Backbone cabling Campus cabling

vi. Types of network cable: Category 5

- UTP (Unshiel-ded Twisted Pair)

- STP (Shielded Twisted Pair)

Category 6- UTP (Unshiel-

ded Twisted Pair)

- STP (Shielded Twisted Pair)

Fibre optic Coaxial cable

vii.Cabling time Interruptive

iv. Computer net-work cabling di-mension / archi-tecture specific-ation identified

v. Computer net-work character-istic, category and cable dis-tance determ-ined

vi. Network cablinginstallation schedule de-termined

106


TrainingHours

Delivery Mode

AssessmentCriteria

Non Interruptive

i. Assess network topo-logy

ii. Interpret cable layout plan

iii. Identify computer net-work cabling dimension /architecture specifica-tion

iv. Determine computer network characteristic, category and cable dis-tance

v. Determine network cabling installation schedule Attitude:

i. Detail and precisein interpreting cable layout plan

i. Precise in de-fining network to-pology

ii. Detail and precisein selecting net-work cable


company safety policy



2. Plan network cabling

i. Network cabling site survey


i. Network

107


TrainingHours

Delivery Mode

AssessmentCriteria

Number of runs identification

Floor / ceiling dis-tance

Cable Tray Raised Floor Conduit Hung Ceiling / False

Ceiling

ii. Network cable installation tools, equipment and materials

Equipment- Main distribution

frameo Switcho Routero Access

Point- Patch panel- Patch cord- RJ 45 Faceplate- Network cable

tester- Labelling equip-

ment

Tools- Cable Stripper- Pliers- Crimping tools- Punch Down

Tool


cabling re-quirement checklist pre-pared

ii. Resources re-quirement re-lated to net-work cabling estimated

iii. Network cabling tools, equipment andmaterials se-lected

iv. Work break-down structure prepared

v. Network cabling man-agement plan produced

vi. Network cabling check-list and job or-der prepared

108


TrainingHours

Delivery Mode

AssessmentCriteria

- Screw Drivers- Wire Cutter- Ladder

Materials- Trunking / Con-

duit- Rubber boot

iii. Network cabling management plan

Work breakdown structure

Timeline Schedule Job checklist Manpower Gantt chart Maintenance cost

iv. Network cabling job order content

Job specification Job checklist Timeline/ schedule Subordinate name

i. Evaluate network cabling requirement

ii. Estimate resources re-quirement related to network cabling

iii. Select network cabling


109


TrainingHours

Delivery Mode

AssessmentCriteria

tools, equipment and materials

iv. Prepare work break-down structure

v. Produced network cabling management plan

vi. Prepare network cabling checklist and job order

Attitude:i. Accurate in estim-

ating resources requirement re-lated to network cabling

ii. Precise in prepar-ing work break-down structure and schedule

Safety/Environment:ii. Adhere to

company safety policy

3. Manage net-work cable in-stallation work

i. Network cable in-stallation criteria Environmental con-

siderations- Electric power

cables- Wet area

Placement Span



i. Skills and com-petency level innetwork cable installation identified and listed out

ii. Network cable installation

110


TrainingHours

Delivery Mode

AssessmentCriteria

Local requirement Existing cable plant

ii. Pre - network cable in-stallation tasks: Cable labelling Trunking / conduit

fitting Placing and fixing

faceplate outlet box

iii. Network cable laying and pulling Cable pulling and

fishing Cable sorting Fixing of cable into

trunking / conduit

iv. Network cable termina-tion Cutting Inserting of UTP

cable into RJ45 Jack

Mounting RJ 45 jacks

Crimping Face plate fixing Punching Making connections

Steps- Strip cable end- Untwist wire

tasks listed out and interpreted

iii. Network cable installation re-port analysed

iv. Network cable installation job order variance reviewed and rectified

v. Monitor net-work cable in-stallation ex-penses

vi. User Accept-ance Test resultanalysed

111


TrainingHours

Delivery Mode

AssessmentCriteria

ends- Arrange wires- Trim wires to

size- Attach connector- Check - Crimp- Testing

v. Network cable connec-tion Cable network test-

ing Connection of cable

between main distri-bution frame to computer system

vi. Network cable con-nectivity test Remote Test Ping Test Network Speed

Test

vii.Network cable manage-ment labelling - unique

identifier Fastening

viii.Network User Accept-

ance Test (UAT)

ix. Network cable installa-

112


TrainingHours

Delivery Mode

AssessmentCriteria

tion expenses

i. Identify subordinate skills and competency level in network cable in-stallation

ii. Delegate and supervise subordinate for networkcable installation tasks and monitor work pro-gress Network cable laying

and pulling Network cable ter-

mination Network cable con-

nection Network cable con-

nectivity test Network cable man-

agementiii. Analyse network cable

installation job report iv. Review and rectify serv-

er maintenance job or-der variance

v. Monitor network cable installation expenses

vi. Analyse User Accept-ance Test result


mind in assessing


113


TrainingHours

Delivery Mode

AssessmentCriteria

network cable in-stallation report


iii. Cost con-scious when monitor expenses


Manufacturer in-struction manual

ii. Adhere to company server security proced-ure

4. Produce net-work cabling management report

i. Report writing

ii. Job variance analysis report Issues /problem Root cause Solution

iii. UAT result analysis report

iv. Document managementsystem Coding: naming

convention Recording Filing


i. Network cable installation job variance analysis report produced Issues

/problem identified

Root cause analysed

Solution proposed

ii. UAT result analysis report prepared

114


TrainingHours

Delivery Mode

AssessmentCriteria

Document safety Confidentiality

v. Network cabling management report contents: Work breakdown


Timeline Job specification Job checklist Cable installation


- Date & time- Team members


Expenses Other matters / is-

sues related to serv-er maintenance

iii. Network cabling management report producedand executed tasks highlightedWork break-

down struc-ture

Schedule and Timeline

Job specifica-tion

Job checklistCable installa-

tion team members

Job execution details:-Date & time-Team mem-bers in-volved

-Job variance-Rectification

ExpensesOther

matters / is-sues related to server maintenance

i. Produce job variance analysis report Issues /problem Root cause Solution taken

ii. Prepare UAT result analysis report


115


TrainingHours

Delivery Mode

AssessmentCriteria

iii. Produce network cabling management report and highlight executed tasks Work breakdown


Timeline Job specification Job checklist Cable installation


- Date & time- Team members


Expenses Other matters / is-

sues related to serv-er maintenance

iv. Compile and file network cabling management related documents

Attitude:i. Detail when

analyse network cable job vari-ance

ii. Accurate and

iv. Network cabling management related documents compiled and filed according to document management system

116


TrainingHours

Delivery Mode

AssessmentCriteria

transparent in preparing report





04.08 Develop and negotiate staffing plans04.09 Prepare project/work plans05.03 Allocate and record usage of financial and physical resources05.04 Delegate responsibilities and/or authority06.08 Identify and analyze effect of technology on the environment

1. Teamwork2. Learning skill3. Self-discipline4. Leadership skill5. Conceptual skills6. Interpersonal skills7. Communication skills

117


8. Multitasking and prioritizing



1) LCD Projector2) Laptop/PC3) Equipment

- Main distribution frameo Switcho Routero Access Point

- Patch panel- Patch cord- RJ 45 Faceplate- Network cable tester- Labelling equipment

4) Tools- Cable Stripper- Pliers- Crimping tools- Punch Down Tool- Screw Drivers- Wire Cutter

Materials- UTP cable: - (Cat 5e Ethernet cable, Cat 6 Ethernet cable)- Trunking / Conduit

1:251:251:25

1:5

1:5

118

- RJ 45 Universal Key stone Jack - Rubber boot- RJ 45 connector

REFERENCES

1. Academic Internet Publishers (2012) Study guide for Guide to Network Cabling Fundamentals .Beth Verity Academic Internet Publishers. ISBN-13: 978-1-4784-1042-3

2. Beth Verity (2003). Guide to Network Cabling Fundamentals. Course Technology Inc. ISBN-13: 978-0-619-12012-2

3. Christopher J. Clark (2001). Network Cabling Handbook (Standards & Protocols) (1st Edition). Osborne/Mcgraw-Hill. ISBN-13: 978-0-07-213233-57

4. Robert Shimonski, Richard T. Steiner, Sean M. Sheedy (2006). Network Cabling Illuminated (1st Edition). Jones And Barlette. ISBN-13: 978-0-7637-3393-3

5. Robert Shimonski, Richard T. Steiner, Sean M. Sheedy (2006). Network Cabling Illuminated (1st Edition). Jones And Barlette. ISBN-13: 978-0-7637-3393-3

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CURRICULUM of COMPETENCY UNIT (CoCU) - itpa.my fileCURRICULUM of COMPETENCY UNIT (CoCU) Sub Sector INFRASTRUCTURE SUPPORT Job Area COMPUTER SYSTEM ADMINISTRATION Competency Unit Title