CURRICULAM VITAE

R. Ramakrishna E mail: ramkrishna2k3@gmail.comLIG 477, Housing Board Colony Ph No: 8099844083/8008076529Anantapur 515001.

Career Objective

A Challenging position that can utilize my knowledge to serve the corporate world delivering quality products / service to customers and also attain a significant position in the field of Information Technology. Experienced customer service-technical support oriented professional seeking an entry level position as a Certified Cisco Network Associate,

Professional Experience

Equus ICT Services India Private Limited; Sr. FMS Support Engineer. Outsourcing for Client Mahindra and Mahindra Financial Services LTD; From July 2014 to till date.

ADECCO People India Limited; Sr. Desktop Engineer. Out Sourcing for Wipro InfoTech Pvt Ltd for Client SUZLON ENERGY LTD; From April 2013 to July 2014.

Prim access Technologies Sr. Desktop Engineer. Out Sourcing for Wipro InfoTech Pvt Ltd for Client SUZLON ENERGY LTD; From Nov 2011 to April 2013.

Prim access Technologies Desktop Engineer (On call Basis) Out Sourcing for Wipro InfoTech Pvt. Ltd From May 2010 to Nov 2011.

Cyber Solutions Service Engineer From Jan 2008 to Feb 2009. Educational Qualifications

Bachelor of Commerce from S.K University, Anantapur in the year 2006.

Intermediate (c.e.c) in SSBN junior College, Anantapur, in the year 2003.

X std. from C.B.S.E, Anantapur in the year 2001.

Summary of Experience:

PC Assembling and troubleshooting peripheral Devices. Installing Windows 7, 2000, 2003 and XP Professional. Linux Installing Common Software Applications, Data Backup. Installing and maintaining of Workstations, O.S i.e. Windows platforms, Network printers, Maintaining regular updates for the Windows Operating Systems. Antivirus Installation and Maintain regular updates. Installation and configuring of Microsoft LYNC 2010 & 2013. Installing and Configuring Outlook. Cabling & crimping for systems, hubs, switches & routers Router and Switch Administration Configuring 1900 series Router, Vlans on Switches Expertise hands in troubleshooting of Computer hardware related problems such like UPS,

SMPS, Printer and Drivers. Switch ports VLAN configuration, ACL’s, core system configurations, Configuring STP Installed and configured DHCP Client/Server Knowledge in Routing Concepts like Static, Default Routing, EIGRP,OSPF Basic of RIP V 1/2 Analyze network environment (logs, packet traces, bandwidth) to understand communication

patterns and identify source/destination/protocol/port information for application to application internetworking

Anti-virus management and updating OS patches using Windows Software Updates Server (WSUS).

Responsible for configuring, maintaining and troubleshooting of LAN Network. Configuring Windows machines, on workgroups in Internet and Intranet Setup. Configuring mails in Black Berry phones at client side. Giving Permissions and applying security policies to Users. Providing Support through Remote for any software technical related issues. Logging IMAC Calls for maintenance of the Assets Maintaining and updating E asset Details. Asset arrangement needs to be done to user on prior approval. To be Follow ITSD Governance policy. Logging a call for on call Engineer for remote locations through partners. Providing / technical services such as operating guidance. Monthly visiting Remote location Sites for as Branch Visit Activity. Responding to inquiries from Staff, Administrators, Service Providers site personnel and

Outside vendors etc. to provide technical assistance and support. Supervising the administration of systems which are in network to ensure the availability of

services to authorized users. Completing logged calls in IT service desk within SLA time for ensuring accuracy.

Technical Qualification

Networking

* Setting of small & medium sized networks with bus & star topology * Cabling & crimping for systems, hubs, switches & routers * Network devices, Repeater, Hub, and Switches. * TCP/IP services, IP addressing & sub netting * DHCP, DNS.

Hardware Skill* Installation &configuration of LAN, Modem & Network Printer, Scanner.* Trouble shooting the networking related problems.* Troubleshooting & maintenance of PCs.* Fault finding & trouble shooting of Monitor, SMPS, and Mother Board.* Installation of Operating Systems Win XP, Win 7, Win 2003, 2008* Installation of various software, device drivers & hardware components

Personal Strengths

Comprehensive Problem Solving. Ability to deal with people diplomatically. Fast learning capability, cares responsibilities. Willingness to learn & Hardworking. Adaptability. Desire to grow and Learn New technology Communication skills (Oral and English) Self-motivation and ability to work with minimum supervision.

Personal Details

Name : R. RamakrishnaNationality : Indian.

Sex : Male. Date of Birth : 17/05/1982. Languages known : English, Hindi Marathi & Telugu. Permanent address : H no: 477 Housing board, Anantapur 515001

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date: Place: (R. Ramakrishna).