Thomas Simonde 1828 Jones Drive Arlington TX, 76013 Tel#682-970-7183 Email: talks10@gmail.com

SUMMARYA position as a Help Desk Support, Field Computer Technician, Data Admin or Computer networking, which will apply my background and experience in Computer Networking and Technology.

7 years of Experience as a Help Desk Support Analyst in IT Industry. Desktops and Laptops running Windows 7, Windows 8 and Windows 10 Network Printers iOS devices connecting via ActiveSync Digital Projectors Smart Phones, Blackberry Handheld devices Internet Explorer 11 Windows 7, Windows 8 and Windows 10. Microsoft Office 2000- 2016 Microsoft TCP/IP Implementation configuration. CAT6 Installation, Design. Network Design. Hardware/Software Installation & Upgrades. Norton Antivirus, McAfee Spyware cleanup Reimaging using Ghost Laptops, Desktops, Servers, Tablets and Printer Repair Unix Citrix Meta Frame Remote Support. VPN Remote Access Desktop, Laptops, Printers and Network wireless/ wired Home or Office Support. Configure Cisco Routers putting in scripts for routing and communication on networks. Trouble shooting and fixing Software issues

SKILLSComputer Hardware

Gained diverse experience in assembling and disassembling as well as trouble shooting faulty equipment. IBM, Dell, HP, Sony, and Toshiba laptops, trouble shooting, replacing hard drives and other drives, modems,

upgrading memory cards. Computer Networking

Trained by Cisco Systems. Have established competence in creating LAN and WAN networks, trouble shooting cable errors, setup and

maintain network housing area, have knowledge in creating cables and programming network equipment to function properly

Software Applications Install and upgrade software as well as install other computer devices and necessary drivers on all Desktops,

Laptops, Tablets, Servers and Printers. Webpage Design

Gained diverse experience in creating web pages using HTML code, Java and Dreamweaver, capable of making a web page static or dynamic.

Certifications Certified on Dell Laptops, desktops, LCD screens, laptop screens and printers. Break and fix on all Dell products

including Lexmark Printers MCDST (Microsoft Certified Desktop Support Technician)

World Wide Tech ServicesField Hardware Technician Specialist March 11 th, 2013 – Current

Laptop, Desktops, Printer, Servers and Flat Screen Smart TVs break and fix support specialist. Upgrade and disassembling and repair on all the hardware in the field.

Flight Safety/CompuCom April 2012-Aug 2012Desktop Support Technician

Supporting software, hardware, network, Active Directory and Microsoft Office including Outlook and Visio over the phone, hands on and via VPN remote. Upgrading and trouble shooting software and hardware, trouble shoot wired and wireless network connection issues and maintaining the firewall on the network. Resetting user passwords and recreating new accounts in Active Directory, setting up emails and trouble shooting any outlook email issues on the account.

EXPERIENCEHoneywell, Dallas, TX April 2011-March 2012System Specialist

Supporting Honeywell hardware and software, Active directory, server maintenance, upgrade and network security. Supporting Windows OS (XP Pro and Windows 7) WAN/LAN, Wireless networks, VPN connectivity and password resets.

Honeywell HVAC Controllers, LON Works.

Personal Side Business, Dallas, TX September 2010-May 2011Computer repair and Support

Laptops, desktops, printer and Smart Phones hardware, software and repair support. Web Hosting and Designing. Home and Office wired and wireless Network support.

General Electric/PDS Technician, Dallas, TX February 2010-September 2010 Help Desk/Application Support

Giving access to the cars, trucks and Bobcat dealerships for credit application GE Leasing Source and data scan for lease payments, creating new accounts, resetting password and unlocking accounts for GE Application System and terminal server.

Supported our staff with software, Hardware and Internet issues. Meta Frame logins issues and setting up new accounts for GE Employees.

Xerox, Dallas, TX March 2009-November 2009Printer Field Technician

Break and Fix. My duty was working on all Xerox Printers hardware break and fix and software, Helping and Teaching Customers

how to use the Xerox Printer, setting them up on the network, and upgrading printer software and Hardware.

Bell Aerospace Services, Dallas, TX September 2007-January 2009Help Desk Support Specialist

IT Senior Data Administrator/PC Coordinator Data System Administrator, supporting Data Processing and assigning permission to access Data on a Server

using Active Directory and Citrix. Server Administrator on all Bell Helicopter servers. Fixing and upgrading any Software, Network and Hardware issues. Upgrading the website using Java programming, or Dream Weaver and HTML. Static and dynamic website for

Bell Helicopter and US Helicopter. Supporting VPN for all Remote users, Blackberry email setup and Outlook 2003. Setting up Networks, wired or wireless for Office or Residential. Reimage Hard Drives on Laptops and Desktops using Ghost 2003 and Citrix Meta Frame Migration and Upgrade,

and worked on stations with Unix OS. Supported Microsoft Office 2000-2008, Outlook 2003, Word, Excel, Project, Visio, Power Point both hands on and

Phone Support 12 average calls a day. Belo, Dallas, TX August 2007-September 2007Help Desk/ Network Technician

Computer, Laptops and Printers inventory for the whole Dallas Morning News Offices in DFW area. Did Several IT jobs, setting up computers to be on the same network to have access to the same printer and

share files. Trouble shooting Dallas Morning News Network; make sure everything works on the network.

Banctec, Dallas, TX May 2007-August 2007Field Technician

Break and Fix Laptops, Desktops, LCD Screens, Laptops screens, Dell Printers and Lexmark Printers. Trouble shooting and fixing blackberry phones, and setting up wired/wireless home and office networks.

.Telvista/Compusa, Dallas, TX October 2006-July 2007Computer Technician

Worked in a call center taking inbounds call from customers Supporting and repairing hardware, Software, printers, and wireless and wired Network on Desktops, Macs, and

PDA phones. I did some sales of Software, Hardware and Warranties to Customers. Fixing and trouble shooting Software and Hardware, Windows95, Windows98, Millennium, Windows2000,

Windows XP, Windows Vista, Outlook and Outlook Express, Microsoft Office, and Mac Os. Remote access Software to trouble shoot customer’s computer.

EDUCATIONTCU (Texas Christian University) 2002 BA Computer Science and Multimedia

Coastal Bend College, Beeville, TXAssociate, Computer Information Technology, Minor: Networking Specialist, 2002

A member of Phi Theta Kappa and received certificate for Scholastic leadership Roll

Dell Certified 2007 Certified on all Dell Desktops, Laptops, Servers, Storage Devices and Printers. Break and Fix Dell Laptops,

Desktops, Printers, Servers and Storage Devices.

Network Specialist trained by Cisco Systems Setting up Office or Home networks, wired or wireless and designing networks.

HONORSCertificate of Recognition for outstanding achievement in Robinson Awards.Certificate of Recognition for demonstrating commitment to educating children, and for extra hours of hard work.Certificate of Recognition for outstanding spokesperson for clearly illustrating difficult to understand subjects.