Cultural InteractionsCultural InteractionsOrganizational Cultural Awareness

ObjectivesObjectives

Define CultureDefine Cultural AwarenessDefine Cultural CompetenceList 2 positive and negative beliefs you have

about Cultural Awareness List 2 assumptions about your staff that

affect your interactions in a positive and negative way

Define the culture of your leadershipDefine the culture of your organizationCreate a plan to reinforce the defined culture

Why do we work in Healthcare?Why do we work in Healthcare?

I want you to write down why you decided to enter this line of work.

Creating a culturally aware Creating a culturally aware workforce can…workforce can…

A. Increase employee engagement and participation

B. Reduce workforce discrimination

C. Reduce employee turnover

D. Improve professional and communication skills

E. All of the above

Creating a culturally aware Creating a culturally aware workforce can…workforce can…A. Improve patient

health outcomesB. Increase quality of

lifeC. Increase patient

satisfactionD. Eliminate racial and

ethnic health disparities

E. All of the above

Creating a culturally aware Creating a culturally aware workforce can…workforce can…

A. Reduces risk of malpractice

B. Reduces customer complaints

C. Improves brand and reputation

D. Improves external community relations

E. All of the above

The cost of not engaging in The cost of not engaging in cultural awareness is now greater cultural awareness is now greater than the cost of introducing than the cost of introducing cultural awarenesscultural awareness

True False

Consensus?Consensus?

Cultural AwarenessCultural Awareness

Being open to the idea of changing cultural attitudes.

How do we incorporate cultural How do we incorporate cultural awareness into our organization?awareness into our organization?

CultureCulture

Culture is learned behaviors, beliefs and attitudes.

Why did I title this presentation Why did I title this presentation cultural interactions?cultural interactions?

What are some examples of different cultures that you encounter in your daily life?

Cultural Cultural CompetenceCompetence

Refers to an ability to interact effectively with people of different cultures.

Being open to the idea of changing cultural attitudes.

Cultural Cultural Awareness Awareness

Culture is learnedCulture is learned

IndividualLeadershipStaffOrganizational

My first day on the jobMy first day on the jobA. I knew exactly where

and what I should be doing

B. I felt unsure of exactly where I should be and what I should be doing but was confident I would learn what was expected

C. I felt terrified and knew I would never get it

Patients without health insurancePatients without health insuranceA. Prioritize their

health but do not have the means to pay for healthcare

B. Do not prioritize their health by choosing to spend their money on other things

CharadesCharades

I want you to use your face and your body for each emotion

How did you know who to ask for assistance in your first few weeks on the job?

Why is it important to know Why is it important to know this?this?

If we don’t know what we believe or what prejudices we have we cannot manage our response

Patients without health insurancePatients without health insuranceA. Prioritize their

health but do not have the means to pay for healthcare

B. Do not prioritize their health by choosing to spend their money on other things

How do we become self-aware?How do we become self-aware?

List 2 positive and negative beliefs you have about Cultural Awareness

List 2 assumptions about your staff that affect your interactions in a positive and negative way

What is our organization What is our organization culture?culture?

Leadership cultureStaff cultureOrganization culture

Creating a planCreating a plan

Why should we make Why should we make adjustments?adjustments?

The burden is on us