Steven Schloss, Chief People Officer

March 25, 2015

CULTIVATING LEADERSHIP SKILLS + BUILDING A DYNAMIC WORKFORCE

Are you a good leader? A great leader? How do you know?

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What’s your baseline? L E A D E R S H I P

The extent to which you have determined the right skills, qualities and experiences needed for future organizational success …and how you cultivate the right talent and culture for your organization, is a reflection of your own or your leaderships team’s capability. The impact is material.

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What’s your baseline? L E A D E R S H I P

Overview

We have a 120 year+ heritage

of serving the game and

guiding it forward.

How do we strike the right

balance of past, present, and

future as an organization in

service to the game?

O U R J O U R N E Y

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15 Member

Volunteer

Executive

Committee

650,000 Individual

members

8,000 Member

Clubs

1,100 Volunteer

Committee

members

Tax Exempt Member

organization

(501c3)

Headquarters Far Hills,

New Jersey

Founded in 1894 By five

American golf clubs

325 Staff

members

Our mission

The United States Golf Association promotes and

conserves the true spirit of the game of golf as

embodied in its ancient and honorable traditions. We

act in the best interests of the game for the continued

enjoyment of those who love and play it.

O U R J O U R N E Y

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Our core strategies O U R J O U R N E Y

Championships Provide the very best

players in the world the

opportunity to compete

for a title

Governance Clarify and define the

rules of the game

worldwide

Health of the Game

Advance the

long-term viability

of golf

Community Serve golfers through

programs that build

engagement with the

game

Mission

+ Strategy

How do we build the right capabilities, cultivate the right skills and create the right environment aligned with our strategy, inside and outside of the USGA?

More than passion for the game. A connected framework of leadership.

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Culture

+ Values

Talent

Systems +

Solutions

Our opportunity O U R J O U R N E Y

Lead We embody the spirit of the game through integrity, transparency, candor and respect.

Our core values enable our mission, and shape our culture – defining how we carry ourselves with one another, with our partner allied associations, with facilities, and with golfers.

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Serve We listen to, and leverage, diverse perspectives from the golf community; we collaborate and encourage healthy debate.

Inspire We create opportunity through shared passion and a commitment to excellence.

Our core values O U R J O U R N E Y

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O U R J O U R N E Y

All-staff conference

Lead We embody the spirit of the game through integrity, transparency, candor and respect.

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Serve We listen to, and leverage, diverse perspectives from the golf community; we collaborate and encourage healthy debate.

Inspire We create opportunity through shared passion and a commitment to excellence.

Exemplary Performance O U R J O U R N E Y

Exemplary performance:

• Cultivating relationships built on

trust, authenticity and personal

connection.

• Having the capability to receive,

own, and deliver candid and

affirming feedback.

• Having the courage to make

tough calls or have challenging

conversations.

• Actively recognizing and

acknowledging colleagues.

Exemplary performance:

• Promoting and modeling

teamwork, collaboration and

inclusivity.

• Being approachable, open and

adaptable.

• Listening first. Seeking to be

heard second.

• Owning and advocating action,

solution, compromise, or

resolution.

Exemplary performance:

• Helping others realize their

potential through continuous

improvement and innovation.

• Facilitating positive change.

• Bringing an informed and

global context to each

conversation.

• Being a purpose-driven and

active communicator.

o Premier non-profit organization o Mission-driven o Passionate and committed o Multi-generational o Values and performance driven o Fiscally responsible o Culture of support and connection

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Our Employment Value Proposition (EVP) The cornerstone of organizational authenticity as a place to

work.

O U R J O U R N E Y

Interconnected elements that provide the right context and foundation for effective leadership and a dynamic culture and workplace.

o They are fundamental. o They require constant attention. o They serve as a compass even as we get busy getting things done. o They improve and sustain operating performance excellence.

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Four Elements of Impactful Leadership:

My Lens

L E A D E R S H I P

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Conscious

Leadership

Connected

Leadership

Informed

Leadership

Influential

Leadership

Four Elements of Impactful Leadership:

My Lens That nurture a dynamic culture, workforce and workplace

L E A D E R S H I P

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Conscious Leadership

F O U R E L E M E N T S O F I M P A C T F U L L E A D E R S H I P

• Self-Awareness. Being unafraid to seek feedback and own it.

• Emotional Intelligence. Managing one’s emotions and behaviors to achieve positive impact.

• Agility. Sensing and responding to change and adapting decision-making processes to achieve the best results.

• Values-Driven. Recognizing and sincerely demonstrating the alignment of actions and behaviors. Balancing competing priorities.

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Informed Leadership

F O U R E L E M E N T S O F I M P A C T F U L L E A D E R S H I P

• Context. Demonstrating understanding of the drivers and levers which impact

short and long-term decisions and strategies (e.g., financial, customer, culture,

political, legal, technological, social).

• Organizational Astuteness. Recognizing the strategic implications,

opportunities and challenges of designation (private, public, non-profit) and

situation (start-up, turnaround, growth, realignment sustained success).

• Forward Thinking. Staying current, sharing and leveraging knowledge in

response to, and being proactive to, the changing dynamics of one’s industry

and field of expertise.

• Curiosity. Demonstrating that ideas generated through shared knowledge,

experience and data come from everyone, thus enabling innovation, creativity

and performance excellence.

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Connected Leadership

F O U R E L E M E N T S O F I M P A C T F U L L E A D E R S H I P

• Relationship Building. Nurturing meaningful connections based on trust,

candor, empathy and transparency.

• Media Capability. Using the right digital/social tools to communicate and

collaborate, adjunct to, or in place of, face-to-face dialogue.

• Inclusion. Recognizing and embracing the value of diversity, and the power of

“difference” by leveraging expertise from different fields.

• Positive Disruption. Enabling and engaging in productive debate with

“positive intent”.

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Influential Leadership

F O U R E L E M E N T S O F I M P A C T F U L L E A D E R S H I P

• Clarifying. Creating alignment through vision, mission, strategy, culture, the

right management framework, and measures of success.

• Inspiring. Motivating others with or without positional power to get things

done, and with a sense of passion, optimism and commitment.

• Communication Acumen. Leveraging the power to empower through great

presentation, facilitation and listening skills.

• Talent Management. Demonstrating the ability to attract, develop and

broaden capability in people and organizations through intentional and

pragmatic selection, assessment, feedback, coaching, recognition and

succession.

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Four Elements of Impactful Leadership That nurture a dynamic workforce and workplace

L E A D E R S H I P

Conscious

Leadership

• Self-Awareness

• Emotional Intelligence

• Agility

• Values-Driven

Informed

Leadership

• Context

• Organizational

Astuteness

• Forward Thinking

• Curiosity

Connected

Leadership

• Relationship Building

• Media Capability

• Inclusion

• Positive Disruption

Influential

Leadership

• Clarifying

• Inspiring

• Communication Acumen

• Talent Management

Steven Schloss, Chief People Officer

March 25, 2015

QUESTIONS?