CTS WS 2013 Course Catalog

Winter/Spring 2013

www.hennepintech.edu/cts952.995.1330

Professional Training and Education

Choose Our Cutting Edge Programs Designed for Employment

COURSE SCHEDULE / RESOURCE GUIDE

At Customized Training Services (CTS), we take pride in looking to the future and working as a partner with companies that utilize our training for their employees.

Our goal is to offer programs and instruction that maintain the highest standards and provide companies and individuals with a competitive advantage.

We continually add new training opportunities for career development and skill enhancement.

Visit our website and click on “Courses” to see a full range of classes. Registration is easy!

ONSITEWe can provide training on your equipment, in your facility.

ONLINEWe can create training that is specific to your needs and processes, delivered on your system or ours.

ON CAMPUSWe have three locations: Brooklyn Park, Eden Prairie, and the Bloomington Workforce Center. We also work with our Minnesota State Colleges and Universities partners to provide training at 32 locations across the state.

WE’RE NOW MOBILE!We can bring high-tech, mobile, medical and emergency simulation training to you. Our training units are designed for healthcare workers and first responders. Real-world fire, emergency, and safety training also available.

SERVICES

AREAS OF EXPERTISE:

Looking for engaging, cost-effective training and professional development programs for your workforce?

Audio ProductionAutomated Machinery Tech / RoboticsBio-manufacturingBuilding OperatorsBuilding Trades / ConstructionChildcareCommunity ParamedicComputer ApplicationsConstruction Truck Operator Training (CTOT)Culinary Arts / Food ServiceCustomer ServiceeLearningEmergency Medical Services / First ResponderEnergy Efficiency Engineering CAD TechnologyFire Protection & Emergency ManagementFloral DesignGraphic DesignHealthcare & WellnessHeavy Equipment Operator Training (HEOT)Human Resources HVACIndustrial Safety & OSHA ComplianceInformation TechnologyLanguage, Culture & CommunicationLaw EnforcementLeadership, Management & SupervisionManufacturingMedical Device ManufacturingMultimedia / Video ServicesNursingPhlebotomyPhotographyProfessional DevelopmentQuality & ProductivityRoboticsTransportationWelding

Training can be delivered:

Contact us at 952.995.1330, 763.488.2721 or www.hennepintech.edu/cts

Page 1

CTS awarded $2,999,360 to develop MAACs!Secretary of Labor Hilda L. Solis announced $500 million in grants to community colleges and universities around the country for the development and expansion of innovative training programs. Secretary Solis said: “These federal grants are part of the Obama administration’s ongoing commitment to strengthening American businesses by strengthening the American workforce. This strategic investment will enhance ties among community colleges, universities, employers and other local partners while ensuring that students have access to the skills and resources they need to compete for high-wage, high-skill careers.”

Hennepin Technical College will create innovative one-stop centers, Manufacturing Assessment and Advancement Centers (MAACS), with the goal of compressed skill attainment cycles for participants through the innovative combination of existing evidence-based designs. The one-stop centers will incorporate the evidence-based designs of credit for prior learning, virtual simulation instruction, blended learning, and incremental industry credential attainment. The centers will combine these evidence-based designs in a way that provides mass customization for each individual, ensuring each person is assessed and placed accurately. For more information, see page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Line to Leadership™: Transitioning from Operations to Supervision – Expanded again!Sold out every time offered over the past six months, we have expanded the program from four hours to eight due to popular demand. Developed for “boots-on-the-ground” newly promoted supervisors, the program provides the tools and skills to develop participants into leaders of their teams. Learn more on pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Update on the M-Powered Bio-Technology Manufacturing Grant – Veterans WelcomeLast February, Deputy Secretary Seth Harris visited the HTC campus to learn more about M-Powered and declared this to be the “best investment of $2.6M ever!” Read about his visit atsocial.dol.gov/blog/community-colleges-ensuring-students-are-work-ready/

Fast Track J-Standard Soldering – new to HTCIt’s known in the industry as IPC J-STD-001 and it’s the most widely recognized industry credential for solderers. Achieving this level of certification opens many more opportunities than just on-the-job training. Job seekers with this level are hard to come by and employers are scrambling to find them. Learn more about this new program offered as part of the M-Powered grant on page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

New! Pilot Car/ Escort Vehicle Certification training ProgramMinnesota has passed new laws requiring drivers of pilot cars /escort vehicles to hold a current Minnesota State Patrol certification. Classes will be offered as open enrollment courses and as contract classes with individual companies. Learn more on page . . . . . . . . . . . . . . . . . . . . . . . 29

New! Earn college credit while you attend our Microsoft computer application courses!You may now earn up to 15 credits towards your degree at HTC when you attend our Customized Training Computer Center Microsoft courses in Bloomington. Basic, intermediate and advanced courses all qualify, so earning college credit while gaining professional technical skills has never been easier. Learn more on pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-23

Our Commitment to YouLast year we trained more than 12,000 students in skills to help them retain or gain employment. We work hard to respond to your educational needs, whether you are an individual or an employer. Please take a few moments to review our current offerings and don’t forget to check our website for the most current information.

Our Training Means Business!™

What’s NEW at CTS!

Page 2

General Information:Campus Address and Location Mapback cover

Registration Information / Formpage 48

Staff Directorypage 5

BUSINESS & MANAGEMENTACCOUNTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CUSTOMER SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

DIVERSITY, CULTURE & LANGUAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 – 13

MANAGEMENT & HUMAN RESOURCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6, 7 & 15

PERSONAL GROWTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 & 47

QUALITY & CONTINUOUS IMPROVEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SPEAKING & WRITING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

COMPUTERS & TECHNOLOGYCOMPUTER APPLICATIONS

Instructor-Led – Brooklyn Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 – 18Instructor-Supported – Bloomington Workforce Center . . . . . . . . . . . . . . . . . . . . . . . . . 18 – 23

GRAPHIC DESIGN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 – 25

HEALTH CARECPR & FIRST AID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 – 28

NURSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Customized Training Services

Page 3

LAW, FIRE, EMS & SAFETYEMERGENCY MEDICAL SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 – 32

FIRE PROTECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 – 35

LAW ENFORCEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 – 37

TRADES & INDUSTRYBUILDING CONTRACTORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

CULINARY ARTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

FOOD & ALCOHOL CERTIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

HOME INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 & 44

TRANSPORTATIONCOMMERCIAL VEHICLE INSPECTOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

COMMERCIAL VEHICLE OPERATOR TRAINING (CVOT) . . . . . . . . . . . . . . . 42

CONSTRUCTION TRUCK OPERATOR TRAINING (CTOT). . . . . . . . . . . . . . 45

HEAVY EQUIPMENT OPERATOR TRAINING (HEOT) . . . . . . . . . . . . . . . . . . . 43

TAXI CAB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

MOTORCYCLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

PILOT CAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Continuing Education Units (CEU) are units of measurement of instruction. One CEU is equal to ten hours of instruction. CEUs are used for courses that stand alone and are not part of a diploma or degree program.

Winter/Spring 2013

www.hennepintech.edu/cts

952.995.1330 or 763.488.2721

M = Monday

T = Tuesday

W = Wednesday

R = Thursday

F = Friday

S = Saturday

N = Sunday

www.hennepintech.edu/ctsPage 4

Emergencies, natural disasters and workplace violence can happen without warning; being prepared is more important than ever before.

Come and hear some of Minnesota’s leading business continuity and safety professionals share their insights and best practices.

This year’s conference promises to help your organization – large or small – plan for the unexpected, take care of your people and guard your bottom line.

To register go to: hennepintech.augusoft.netCheck In: 7:30 am Conference: 8 am – 3 pmHennepin Technical College Brooklyn Park CampusCourse ID: 1169Cost: $49

www.hennepintech.edu/ctsFebruary 20, 2013

Proudly sponsored by:

For more information call 952.995.1330 or visit our website at: www.hennepintech.edu/CTS

Hend

erso

n/FE

MA

publ

ic d

omai

n, c

reat

ive c

ommo

ns –

2009

, Men

a Ar

kans

as To

rnad

o Da

mage

www.hennepintech.edu/cts Page 5

BROOKLYN PARK OFFICE9000 Brooklyn Boulevard, Suite G201 Brooklyn Park, MN 55445 Reception 763.488.2721 Fax 763.488.2723

LAW ENFORCEMENT & CRIMINAL JUSTICE EDUCATION CENTER9110 Brooklyn Boulevard, Brooklyn Park, MN 55445763.657.3700

EDEN PRAIRIE OFFICE13100 College View Drive, Suite H150 Eden Prairie, MN 55347Reception 952.995.1330Fax 952.995.1331

Joe Mulford, Dean of Emergency Services & Customized [email protected]

Sheryl Dauer, Administrative Services [email protected]

Mike Colestock, Director of [email protected]

Carol Horstman, Business [email protected]

Cherie Rollings, Director of Operations and Continuing [email protected]

Mylan Masson, Director, Center for Criminal Justice & Law [email protected]

Caren Abdelaal, [email protected] and Culture

Sheryl Bertrand, [email protected] Self-paced computer applications training, Microsoft Office 2007 & 2010

Suzanne Ciebiera, Director, Training and Development763.488.2724suzanne.ciebiera@hennepintech.eduTechnology: E-Learning, Information Technology, Computer Applications, Graphic Design, Manufacturing Engineering, Print, Multimedia & Video Production Energy Efficiency, Transportation, Culinary Arts / Food & Alcohol Safety, Home Inspection, Event Planning, Organizational Development

Sara Edel, Law Enforcement [email protected] Enforcement Continuing Education and Professional Development Training (Minnesota P.O.S.T. Approved)

Joe Fredkove, Director, Training and Business Development763.488.2726joe.fredkove@hennepintech.eduManufacturing, M-Powered, Machine Tool, Plastics Manufacturing, and Fluid Power Engineering Technologies, Welding & Metal Fabrication, Swiss Machining, Industrial Safety, Bio Manufacturing, Manufacturing Engineering Technology, Industrial Building Engineering & Maintenance, Engineering CAD Technology, Electronics Technology, Automation Robotics Engineering Technology

Debbie Gillquist, Community Paramedic Grant [email protected]

Erik Gohl, Industrial Safety [email protected] Compliance, Industrial Safety, and Rigging

Kai Hjermstad, Director, [email protected] Paramedic, High Fidelity Simulation, Online classes, First Aid/CPR, 1st Responder & EMT, 1st Responder & EMT Refresher, EMT Bridge, Paramedic Refresher, IV Skills, ACLS, PALS, RN & LPN continuing education

Rich Kelly, Director, Manufacturing Quality & Productivity [email protected] Technology, M-Powered, Quality Initiatives

Dave Klocek, Program Instructor, Fire Science Technology and Homeland Security / Emergency Management, A.A.S. [email protected] Safety programs, Fire Protection and Homeland Security and Emergency Management programs, Mobile fire training props and Customized training programs

Matt Leaf, Director, MAAC952.995.1345 [email protected], Leadership

Anne Mathiowetz, Director, Fire, Environmental Health & [email protected] Fire Simulators, Online Safety Academy, Hazardous Materials, and Environmental Health & Safety

Stu Robinson, Law Enforcement [email protected] Enforcement Continuing Education and Professional Development Training (Minnesota P.O.S.T. Approved)

Katherine Sellner, Director of Health Sciences and [email protected]

Jonathan Stuart, Instructor 763.488.2734 [email protected] Resource Management, Supervision, Cultural Diversity

Registration & EnrollmentBrooklyn Park Campus: 763.488.2721Eden Prairie Campus: [email protected]

Customized Training Services

Leadership Team

Staff

952.995.1330

763.488.2721



From Line to Leadership™

Rep

rint

ed fr

om A

rtic

le b

y: N

EAL

ST. A

NT

HO

NY,

Sta

r Tr

ibun

e, N

ovem

ber

3, 2

012

“Our industry partners told us that they wanted this training because they are anticipating a skills gap and a leadership gap and they didn’t have a way to effectively move people from operations to team leader,” according to Mike Colestock, an industry veteran who is Hennepin Tech’s director of outreach and customized training. “It started out as a four-hour class, we expanded it to eight hours and... now we’ve developed a 32-hour classs.’’

Colestock said students include cops, firefighters, medics and factory workers.

“A major stress in people’s lives is their immediate supervisor, even more than marital difficulties or financial stress,’’ Colestock said. “If we can ‘desuckify’ the boss corps, make the experience better for the front-line workers, we can have even more impact. So, this new class is for people going into supervision or who want to be supervisors.’’

‘More art than science’ The best bosses tend to be people who are good with people and communicate the vision of the organization

“in such a way that people can buy in ... and understand their piece,” he added.

“Leadership is more of an art than a science, however, it is a skill that can be taught and developed,” explained Colestock. “There is very little training that gives individuals transitioning from a line worker to a first-time supervisor position a chance to learn new skills and try them out in a safe, low-risk setting.”

Colestock said leadership takes skillful listening, a genuine concern for workers and an ability to do more than issue orders.

Kelly Pearson, Toro’s director of operations, agrees.“This course offered a hands-on approach, giving our supervisors an opportunity to try these newly learned skills with peers in a classroom setting,” Pearson said.

“Those participating also were able to learn from leaders in similar production operations at other companies.”

Erick Ajax, a vice president with Fridley manufacturer E.J. Ajax, said several company employees have benefitted from the new training program. It provides important skill development for Ajax’s increasingly age- and background-diverse workforce of about 50 people, including veterans and immigrants. “We try to promote from within,” Ajax said. “We target people with leadership potential ... but it’s difficult for someone to make the transition sometimes from working on the floor with your colleagues to suddenly becoming a shift supervisor.”

“This program addresses communications on many different levels; face-to-face, e-mail, letters and a lot of role playing and the opportunity to work with different personalities and behavior styles, and how to motivate different colleagues most effectively. The feedback from our people has been very positive. We invest 5.5 percent of our payroll every year in development and training and 80 to 90 percent has been at Hennepin Technical.”

Avoiding bad bosses Anthony Krump, 40, a team leader in logistics at Ajax, was one of the first management trainees to take the new 32-hour course.

Continuedonthefollowingpage

A new training program to help high-potential line workers transition to team leaders and supervisors has been expanded at Hennepin Technical College. The “Line to Leadership” program, which includes a class targeted at existing supervisors, was developed with industry partners such as E.J. Ajax & Sons Inc., St. Jude Medical Inc., and Toro Co.

Manufacturing Leaders


Please contact Matt Leaf at 952.995.1345 or [email protected] for more information.

“I’ve had supervisory roles [at other companies], and there was some redundancy,” Krump said. “But anything that helps you critique yourself, I’m always open to that. Everybody can get better. Mike Colestock runs the class and he’s a class act and has a lot of work and teaching experience and the course covered the basics and he also allowed students an opportunity to describe their own past situations. It was a great learning experience.”

Cherie Rollings, director of customized training services at Hennepin Technical, said people often quit jobs because of “a bad boss” and the training helps prospective managers behave appropriately and avoid common mistakes.

For example, a machine operator who is promoted to team leader may have excellent machining skills, but little experience in dealing with personnel issues. And there is a shortage of skilled manufacturing professionals. So, if good machinists don’t like their boss, there are other shops where they can make more money.

“It’s a buyer’s market for skilled employees,” Colestock said. “Employers know this and want to groom effective leaders. Plus, there will be a big loss of knowledge with baby boom retirements, so improving supervisory skills is a win-win for employees, managers [and] the company.”

Quality & Continuous ImprovementInternal Quality Process Taught by a Registrar Accreditation Board (RAB), Certified-Lead Auditor, this two-day, 16-hour course teaches the skills and techniques necessary to become a fully competent internal quality auditor. It will take the participant through the quality audit process, explaining and demonstrating “best practices” for internal auditors. 1.6 CEU1188: W/R, February 27 - 28, 8 am – 5 pm Staff, Brooklyn Park 2 sessions, $4951189: W/R, May 1 - 2, 8 am – 5 pm Staff, Brooklyn Park 2 sessions, $495

From Line to Leadership™: Transitioning from Operations to Supervision Newly expanded due to popular demand!This class is tailored for the new supervisor and those thinking of taking their career to the next level. Build on solid leadership practices; the session focuses on necessary supervisory skills, tips for developing personal influence, avoiding common pitfalls, and identifying ways to make the most of the leadership role. The open discussion format and problem-solving exercises are an excellent way to prepare leaders for their new responsibilities. 0.8 CEU

Register early – this class has filled each time it’s been offered! Limited spaces available.1167: W, January 16, 2013 8 am – 4 pm 1171: W, February 13, 2013 8 am – 4 pm Colestock, Eden Prairie 1 session, $149

Management and Human Resources

$129 per person for

registration of groups of 3 or more

BU

SINESS &

MA

NAG

EMEN

T


Washington, D.C., Secretary of Labor Hilda L. Solis announced $500 million in grants to community colleges and universities around the country for the development and expansion of innovative training programs. The grants are part of the Trade Adjustment Assistance Community College and Career Training initiative, which promotes skills development and employment opportunities in fields such as advanced manufacturing, transportation and health care, as well as science, technology, engineering and math careers through partnerships between training providers and local employers. The U.S. Department of Labor is implementing and administering the program in coordination with the U.S. Department of Education.Secretary Solis said: “These federal grants are part of the Obama administration’s ongoing commitment to strengthening American businesses by strengthening the American workforce. This strategic investment will enhance ties among community colleges, universities, employers and other local partners while ensuring that students have access to the skills and resources they need to compete for high-wage, high-skill careers.”The initiative complements President Obama’s broader goals to help ensure that every American has at least one year of postsecondary education and the U.S. has the highest proportion of college graduates in the world by 2020.

These grants emphasize evidence-based program design. Each grantee is required to collect rigorous student outcome data annually and conduct final evaluations at the end of the grant period to build knowledge about which strategies are most effective in placing graduates in jobs.

Hennepin Technical College – Total Award Amount: $2,999,360The proposal aims to fund a new higher education model demonstrated in its Manufacturing Assessment and Advancement Centers. Hennepin Technical College seeks to create innovative one-stop centers, MAACS, with the goal of compressed skill attainment cycles for participants through the innovative combination of existing evidence-based designs. The one-stop centers will incorporate the evidence-based designs of credit for prior learning, virtual simulation instruction and blended learning, and incremental industry credential attainment. The centers will combine these evidence-based designs in a way that provides mass customization for each individual, ensuring each person is assessed and placed accurately, experiences learning that is paced accurately and is awarded for skill attainment accurately.

Grants are the 2nd installment of $2 billion, 4-year initiative

Obama administration announces $500 million in community college grants to expand job training through local employer partnerships

Please contact Matt Leaf at 952.995.1345 or [email protected] for more information.


• HTC’s M-Powered Biotechnology Sector Initiative id funded by a $2.6 million U.S. Department of Labor grant.

• M-Powered is a fast-track training for people who need skills for entry-level employment.

• Students learn skill sets common to medical device, biotech, and the renewable materials industries.

• A combination of classroom, lab, and then on-the-job training prepares participants for the workplace.

This is the final semester of our M-Powered project, funded by the $2.6 million grant from the U.S. Department of Labor Community-Based Job Training grant to prepare unemployed and underemployed workers for technician careers in

bio-manufacturing. Industry partners are working closely with the M-Powered team to train and employ these workers for skilled manufacturing positions. Our final group will complete their 9 month program this spring and will be ready for apprenticeship positions in May.

Due to industry demand we added a FastTrack program in qualify candidates for soldering positions. Successful candidates will work assembling medical devices in laboratory settings. The first group of certified solderers graduated in December.

Last February, Deputy Secretary Seth Harris visited the HTC campus to learn more about M-Powered and declared this to be the “best investment of $2.6 million ever!” Read about his visit at http://social.dol.gov/blog/community-colleges-ensuring-students-are-work-ready/

Minnesota veterans, please note that the M-Powered program is a Veteran’s preferred training program. We welcome you to come to one of our information sessions and learn more!

What is J-Standard Soldering? It’s known in the industry as IPC J-STD-001 and it’s the most widely recognized industry credential for solderers. Achieving this level of certification opens many more opportunities than just on-the-job training. Job seekers with this level are hard to come by and employers are scrambling to find them.

What is required of a solderer? Fine motor skills (good hand dexterity) Ability to read schematics Basic math/reading skills

How long is the program and what does it cost?This is a 112-hour training program. This program is funded by a grant from the US Dept. of Labor, so all costs associated with the training (including: tuition, books, and fees) are paid for! You’ll leave with a J-Standard certification and other tools necessary to land you a great job paying $12-15 per hour.

Space is limited, so contact us today to apply!

New Offering Under the M-Powered GrantFast Track – Soldering: Clean Room & Microscope

NEW! – Fast Track – Soldering & Clean Room Microscope soldering technicians have career opportunities as entry – level assemblers or soldering specialists employed in both small and large manufacturing firms that produce durable goods. Well-paying jobs are available in the medical device and bio-manufacturing fields. Excellent opportunities exist for personal and professional growth to high-skill, high-wage positions in these industries.WRF: January 23 - April 26, 5 – 8:50 pm, Eden Prairie (Please Note: no classes February 18, 21, 22; March 11-17; or April 16 - 17. In April, classes will only meet on Fridays.)

Does your organization want to invest in training, but doesn’t know where to start?HTC specializes in training needs assessments

• Safety processes and procedures• Non-native English speakers occupational English skills • Understanding of human resource policies• Quality • Customer service• Big picture understanding of the organization• Cross-training abilitiesAfter conducting a needs assessment with us you can be assured that your training investment will hit the mark and be most effective. Call 952.995.1330 for more information.

We can tailor make a skill based measurement tool to analyze what types of workplace education your employees need. You can evaluate the following knowledge and skill areas through an assessment:

Research has shown that a needs assessment is the wisest first step in any type of training initiative.

BU

SINESS &

MA

NAG

EMEN

T


Accounting

Customer Service

Basic QuickBooksBusiness accounting software will help you save time and make money; QuickBooks is the #1 rated small business accounting software. In this class you’ll practice fundamental accounting activities using QuickBooks software. No prior training in QuickBooks is needed, although basic computer experience is necessary. The training includes “setting-up the books”, recording basic purchase and sales transactions, creating financial statements, bank reconciliations, and keeping track of payables and receivables. 1.0 CEU1329: F, March 1 & 8 9 am – 12:30 pm Anderson, Brooklyn Park 2 sessions, $195

Basic Small Business AccountingAre you an entrepreneur planning to start, or have already started a business and need a basic understanding of accounting procedures? You’ll need no prior accounting training/knowledge. Topics include business formation, payroll, taxes, recording transactions, financial statements, & accounting software. Get your business started today! 1.0 CEU1328: F, February 1 – 15 9 am – 12:30 pm Anderson, Brooklyn Park 3 sessions, $195

Treating Your Customers Like GoldOne of the key skills in succeeding at work is to have great customer service skills. Celebrating 20 years as the best customer service class on the market, this class will give you those skills! You will learn how to define service based on your real-world issues, how to integrate service into your daily customer interactions, the importance of customer relationship management, how to relate closed loop communication, channels, and create successful dialogue alliances, how to rebuild customer confidence when problems arise and how to consistently provide service during times of change and crisis. Treating Your Customer Like Gold was the basis for training programs written for Mall of America, US Bank, Fairview University Health System, Target Center Arena, Metro Dentalcare, U.S. Department of Homeland Security, Minnesota Department of Administration and Isle of Capri Casinos. 0.3 CEU1257: W, April 10, 1 am – 4 pm Marquart, Brooklyn Park 1 session, $65

For more information please contact Suzanne Ciebiera at 763.488.2724 or [email protected]

BU

SIN

ESS

& M

AN

AGEM

ENT


Diversity, Culture & Language

Developing Cultural Competence in the WorkplaceDo you serve, teach or manage people from different cultures? Would you like to improve your understanding and interaction with culturally diverse people? This two part, six hour, workshop first gives you a reliable assessment of your own cultural competence and then presents a framework for you to improve your social interaction with those from different cultures. We will look at the topic of culture particularly related to race and ethnic identity and each participant will take the Intercultural Development Inventory tool (a $50 value). Identifying your own competence will assist you in teaching, managing, or providing service for people from other cultures, doing business overseas, and developing organization wide structures that support intercultural development. 0.6 CEU 1185: R, April 11 & 18 5:30 – 8 pm Stuart, Brooklyn Park 2 sessions, $165

Resolving Conflict in Work & Life• Do you experience personal or workplace conflict? • What is your individual conflict resolution style? • Would you like to improve your interaction with people

from different backgrounds? This workshop will give you a reliable assessment of your own conflict resolution skills and then present a framework for resolving disagreements concerning yourself and in helping others. The material will be presented through role plays and interactive case studies, plus each participant will take the Intercultural Conflict Style Inventory (a $20 value). The skills learned in this course will assist you in interacting with those from other cultures, negotiating and mediating creative solutions, and identifying strategies to deal with issues of internal inconsistencies. The instructor is a qualified neutral through the State of Minnesota and practices community and workplace alternative dispute resolution.1186: T, April 16 5:30 – 8:30 pm Stuart, Brooklyn Park 1 session, $135

Working in Diverse SettingsNo matter where you work the chances are that it is becoming more diverse. Our co-workers, customers, clients, and classrooms include people who we must learn to tailor ourselves toward. This course explores how to provide leadership, customer service, and professional communication in diverse settings. It builds upon the foundations of the cultural competence and conflict resolution courses to broaden participant’s application skills. 0.3 CEU1187: T, April 9 5:30 – 8:30 pm Stuart, Brooklyn Park 1 session, $135

$125 per person for

registration of groups of 3 or more

Please contact Jonathan Stuart at [email protected] or 763.488.2734 for more information.

Cultural Competence CertificateBy attending Developing Cultural Competence in the Workplace, Resolving Conflict in Work and Life, and Working in Diverse Settings, you will earn the Cultural Competence Certificate Program.

This certificate is helpful for all individuals who want to increase their professional credentials, but is especially targeted for those in education or health care, law enforcement and emergency service providers, HR professionals, and managers or supervisors.

As part of the certificate take the three bundled courses for the low cost of $300 (just $250 for groups of four or more) and receive a professional credential that sets you apart.

BU

SINESS &

MA

NAG

EMEN

T


MCE2: American History and LanguageThe Midwest Cultural Exchange is designed to provide a unique opportunity for au pairs and students from other countries to enhance their cultural understanding of the U.S., its history and society, improve their language skills, and broaden their knowledge of intercultural topics. There are two unique workshops—one in the fall and one in the spring.In the spring workshop, participants will focus on U.S. history and language. The first Saturday will help students identify the different regional personalities of the U.S. focusing on Minnesota. Participants will also learn about the communicative style of Americans and the distinct features of American English with opportunities for practice.The second Saturday gives participants the opportunity to learn about American history as it relates the American Dream and the Civil Rights Movement. There is also a review of the basics of the American political system.For the second Saturday, participants will prepare a group presentation to share some aspect of the history or culture of their country. All participants must be able to attend both Saturdays to receive the credit for the workshop. Lunch is provided. 2.0 CEU1217: S, March 23 & April 6 (No session on March 30) 8:30 am – 4:30 pm Abdelaal & Stuart, Eden Prairie 2 sessions, $228

Please contact Caren Abdelaal at [email protected] or 952.995.1340 for more information.

The Midwest Cultural Exchange 2:American History and LanguageThe Midwest Cultural Exchange (MCE), is a unique cultural education program designed for guests to the United States to increase their knowledge of U.S. and Minnesota History, learn more about American political and social issues, broaden their knowledge of the American communicative style, and practice American English pronunciation and slang.

On the second Saturday, the participants will also have the opportunity to share information on the history of their country in a final presentation. Lunch is included. 2.0 CEUs

In the two Saturdays, students will receive instruction and participate in activities to:• Learn more about the regions of the

United States• Learn more about the history of Minnesota• Identify and practice the American

communicative style• Recognize the key elements of the American

English dialect • Practice common English slang• Learn more about American social issues

and the political system• Present on a historical topic related to their

native country

1st Saturday: American Personality and Communicative StyleAmerican English and SlangTopics include: American Regional Differences,Minnesota immigration historyAmerican communicative styleTalk like a Minnesotan

2nd Saturday: American Dream, U.S. History, American Politics and Race in AmericaTopics include: American History, U.S. Political System, The Civil Rights Movement, Final Presentation

Additional speaking & writing courses can be found on page 14.

Diversity, Culture & LanguageB

USI

NES

S &

MA

NAG

EMEN

T


BU

SINESS &

MA

NAG

EMEN

T

TESOL – Seminar for Teaching English as a Second LanguageIn this course on teaching English, you will focus on a different topic related to the Teaching of English as a Second Language on each Saturday. These include: Materials, Methods, Teaching Grammar and Teaching Pronunciation and Practicum. This course is designed for international guests who will become English teachers in their home countries, for those who would like a sampler of the field, or for tutors who would like to improve their knowledge and skill. The seminar includes 4-hours of preparation for a practicum experience. All of the instructors hold Masters Degrees in Teaching English as a 2nd Language and Education and all have experience teaching English abroad. 2.0 CEU1213: S, April 20 – May 4 (No class on April 27) 8:30 – 4:30 pm Abdelaal & Stuart, Eden Prairie 2 sessions, $228

IELTS Preparation ClassIELTS is the International English Language Testing System. It is an English proficiency test that measures your ability to communicate in English in all four language skills. Speaking is evaluated through a personal interview. This test has two versions: Academic and General Training, which makes it useful for people who want to either study or work where English is used for communication. The IELTS is recognized at more than 6,000 education institutions, agencies and professional organizations around the world and is used across 120 countries. In this preparation class, you will learn test-taking skills for the IELTS English Test, practice the writing questions for both modules and do a mock interview. 1.2 CEU1219: W, March 20 – April 10 6 pm- 9 pm Abdelaal, Eden Prairie 4 sessions, $125

TOEFL Prep ClassThe TOEFL iBT is the Test of English as a Foreign Language. It is an English proficiency test that measures the ability of non-native speakers of English to use and understand the English language as it is spoken, written, and heard in the university classroom. Over 6,000 universities in 130 different countries accept the TOEFL test as part of their admissions criteria. In this preparation class, you will learn test-taking skills for the computer TOEFL, review English grammar and usage, and practice TOEFL test questions. 1.6 CEU1191: S, January 26 – February 16 8 am – Noon Abdelaal, Eden Prairie 4 sessions, $139

IDI Measurement ToolNeed to invest in successful diversity or cultural competence training, but don’t know where to begin?The Intercultural Development Inventory (IDI) measures individual and group intercultural competence so that you can accurately target training at the right level. The IDI has been thoroughly researched and found to be statistically effective and valid for any of these situations:• Organizational-wide needs assessment for

training design • Individual assessment in executive coaching

situations • Group analysis for teambuilding efforts • Program evaluation to assess the efficacy of

training interventionsHennepin Technical College’s Customized Training Services has qualified IDI Administrators who would be happy to speak with you.

For more information contact Caren Abdelaal at [email protected] or 952.995.1340.

Diversity, Culture & Language


Speaking & Writing

Are you looking for professional development training or continuing education hours?We offer topics ranging from dealing with conflict in the classroom to cultural competence that are practical, interactive and specific to the educational environment. In addition, we have qualified administrators of both the Intercultural Development Inventory (IDI) and Intercultural Conflict Style (ICS), which allow you to reflect and expand your ability to interact with difference. Our instructors can bring these tools and courses to your school or you can open enroll in them.

Please contact Caren Abdelaal, 952.995.1340 if you would like to learn more.

ESL Business EnglishIn this class you will learn the vocabulary of the business workplace covering topics like communication, international marketing, e-commerce and building relationships. In addition, the course will review some of the basic theories of cross-cultural communication and doing business across cultures. In the class, you will have the chance to participate in discussions, do role-plays and simulations, and practice written business communication. 2.0 CEU1216: TR, January 29 – March 5 6:30 – 8:30 pm Abdelaal, Eden Prairie 10 sessions, $192

Additional courses on diversity, culture & language can be found on pages 11, 12 & 13.

K-12 Education Professionals ESL – Improving Writing SkillsIn this class you will learn to be a better writer by improving your understanding of common English grammar mistakes and English sentence style. By writing weekly assignments, you can learn to be a self-editor and find the consistent errors in your writing. Some of the specific writing issues that will be addressed in the course include: sentence structure, punctuation, verb tenses, subject/verb agreement, and pronoun usage. 2.0 CEU1214: MW, January 28 – March 4 9:30 am – 11:30 am Abdelaal, Eden Prairie 10 sessions, $192

Accent Reduction IAmericanEnglishPronunciation• Do you need more confidence in speaking English? • Are there American English sounds that are difficult for you

to say? In this class, you will learn and practice the basics of American English pronunciation: consonant and vowel sounds, endings, contractions and reductions. Also, you will learn the rhythm of English, like syllable stress, pausing and linking. You will develop your own accent inventory by discovering the English sounds that are most difficult for you. 2.1 CEU1215: TR, March 26 – May 14 6 pm – 7:30 pm Abdelaal, Eden Prairie 14 sessions, $192

Advanced Grammar for Writing and SpeakingYou will learn to be a more accurate writer and speaker by improving your understanding of common grammar troublespots. Advanced writing topics include: sentence structure, punctuation, advanced verb tenses, subject/verb agreement, and pronoun usage. English grammar trouble spots in speaking include: prepositions, clauses, word usage, and question formation. 2.1 CEU1218: TR, March 26 – May 14 7:30 – 9:00 pm Abdelaal, Eden Prairie 14 sessions, $192

BU

SIN

ESS

& M

AN

AGEM

ENT


BU

SINESS &

MA

NAG

EMEN

TOnline Courses

Our online professional home inspection training course, developed in conjunction with American Home Inspectors Training Institute, offers you the best home inspection training program in North America. This home inspection training and marketing support program that enables you to either start and operate your own successful home inspection business or to be a significant contributor in an established company. See page 40 for more information.

Spanish for First Responders For First Responders, It’s crucial to speak and understand basic Spanish words. These innovative, interactive courses have been designed to help First Responder professionals learn job-related phrases specific to their line of work. See pages 36 – 37 for more information.

Ed2Go: Instructor-Led, Six-Week Online Courses We offer a wide range of highly interactive courses that you can take entirely over the Internet. All of our courses include expert instructors, many of whom are nationally known authors. Our online courses are affordable, fun, fast, convenient, and geared just for you. View these courses at: hennepintech.augusoft.net Comprehensive online course in a convenient six-week format Expert instructors lead each course Engaging student discussion areas New sessions starting monthly Confirmation of completion awarded with passing score

Ed2Go: Online Career Training Courses Online education programs designed to provide the workforce skills necessary to enter a new field or advance your current career. Our Online Career Training Programs in the Allied Health, Computer-Internet, Business, Technical and Construction industries provide the most effective online training. View these courses at: hennepintech.augusoft.net Learn in-demand skills recognized by employers Start anytime - work at your own pace and complete in 3 to 6 months Textbooks and learning materials are included Support offered via phone, email, or live chat 7 days a week Expert instructor assistance provided

JEROnlineOver 1000+ courses specific to Workforce Education. Enroll a single employee or a group. View these offerings at: www.coursecatalog.com/hennepintech.

Flexibility & Value Start anytime or on a fixed schedule Single and bundled courses Employee group discounts 24/7 course access 1 year bonus access on most courses Affordable pricing starting at $79

Instructor-Led and Self-Paced

Please contact Suzanne Ciebiera at 763.488.2724 or [email protected] for more information.


Computer Applications – Brooklyn Park (Instructor-Led)

WORD 2010 BasicStarts with a look at the basic screens and commands and advances to features such as formatting, using Quick Parts, and Building Block a feature of the program. See how easy it is to create, edit, format, and print a document using Office 2007 features. 0.8 CEU1220: T, January 8 & 15, 6 – 9:30 pm, 2 sessions1221: F, February 1, 8:30 am - 4:30 pm, 1 session$149, Stewart-Calvert, Brooklyn Park, H255

EXCEL 2010 BasicCreate a spreadsheet, format, and save it to share with others. Basic formulas, page setup and printing commands are also covered. Includes navigating the interface. 0.8 CEU1223: T, January 22 & 29, 6 - 9:30 pm, 2 sessions1224: F, February 22, 8:30 am – 4:30 pm, 1 session$149, Stewart-Calvert, Brooklyn Park, H255

POWERPOINT 2010 BasicLearn how to design professional quality presentations using this tool’s many features such as the Master Slide, notes, graphics, animation and more. You’ll also gain tips on the right and wrong ways to present information. 0.8 CEU1227: T, February 5 & 12, 6 - 9:30 pm, 2 sessions1228: F, April 19, 8:30 am – 4:30 pm, 1 session$149, Stewart-Calvert, Brooklyn Park, H255

ACCESS 2010 BasicLearn the commands to organize, analyze, and share data. Examine the wealth of Access commands to present information to your users. Begins with creating tables then using the Query, Form, and Report Objects. 0.8 CEU1230: T, February 19 & 26, 6 - 9:30 pm, 2 sessions1231: F, March 22, 8:30 am - 4:30 pm, 1 session$149, Stewart-Calvert, Brooklyn Park, H255

Outlook 2010You’ll learn to send and receive email, maintain your Calendar, schedule meetings, work with tasks and notes; customize your Outlook environment including the Calendar, mail, folders; track, share, assign, quickly locate various Outlook items, personalize email, organize Outlook items, manage Outlook data files, share and link contacts, save and archive email, and create forms. 0.8 CEU1226: T, May 14 & 21, 6 - 9:30 pm Stewart-Calvert, Brooklyn Park, H255 2 sessions, $149

Microsoft Office Foundations and Professional Certificate SeriesWhether you’re new to using Word, Excel, Access and PowerPoint or you’re looking to advance your application skills; you’ll find the training you need here. You can take the courses individually or you can take the series to receive a Certificate and a discounted price!

*Save $96 when

you take all four of these courses!

Microsoft Office 2010 Foundations Series CertificateTake any combination of four Foundations series courses: Word Basic, Excel Basic, PowerPoint Basic or Access Basic to receive the Certificate at the discounted price of $500. 3.2 CEU


For a complete list of instructor-led courses offered, go to www.hennepintech/cts Choose the Browse Courses link from the bar on the left click on Computer Applications, Instructor-Led. New courses added frequently.

COM

PUTE

RS

& T

ECH

NO

LOG

Y


Winter/Spring 2013

COM

PUTER

S & TECH

NO

LOG

Y

WORD 2010 IntermediateYou’ll learn how to work with sections, work with and format tables, use styles and AutoText, insert and format headers and footers, work with graphics, and explore templates. 0.8 CEU1222: T, March 19 & March 26, 6 - 9:30 pm Stewart-Calvert, Brooklyn Park, H255 2 sessions, $149

EXCEL 2010 IntermediateYou’ll learn how to work with large worksheets, use multiple worksheets and workbooks, customize Excel, use advanced formatting, use list management, use advanced charting, document and audit, create and manage templates. 0.8 CEU1225: T, April 2 & 9, 6 - 9:30 pm Stewart-Calvert, Brooklyn Park, H255 2 sessions, $149

ACCESS 2010 IntermediateYou’ll create relational databases, work with related tables, define data entry rules, create advanced queries, use advanced query features, enhance forms, use advanced report features, and create charts. 0.8 CEU1232: T, April 16 & 23, 6 - 9:30 pm Stewart-Calvert, Brooklyn Park, H255 2 sessions, $149

WORD 2010 AdvancedLearn how to perform mail merges, create and use forms, and create master documents that include a table of contents, a table of figures, footnotes, endnotes, an index, bookmarks, cross-references, and Web frames. You’ll also create macros, customize the ribbon and Quick Access toolbar, and work with XML documents. 0.8 CEUT, June 4 & 11, 6 - 9:30 pm Stewart-Calvert, Brooklyn Park, H255 2 sessions, $149

EXCEL 2010 AdvancedImprove your efficiency with the tools learned in this class. You will learn advanced functions with hands-on practice, set up custom templates, improve your skills with pivot tables, formulas, macros, group worksheets, consolidate data, and work with excel’s tracking features, internet integration, and data sharing. 0.8 CEUT, June 18 & 25, 6 - 9:30 pm Stewart-Calvert, Brooklyn Park, H255 2 sessions, $149

PowerPoint 2010 AdvancedLearn how to customize your presentations by applying and modifying themes and templates; using SmartArt graphics and tables; adding multimedia contact and interactive elements. You will also learn how to distribute your presentations using PDF and HTML, as well as how to integrate Word and Excel. 0.8 CEU1229: T, April 30 & May 7, 6 - 9:30 pm Stewart-Calvert, Brooklyn Park, H255 2 sessions, $149

Troubleshooting Macintosh ComputersWant to learn how to maintain your Macintosh? Troubleshooting Macintosh Computers offers all of the following: Explore a number of ways to keep your Mac running at optimal speed, understand the messages your Mac is giving you and you may be able to avoid computer trouble. Learn what you can do before you need to have your Mac serviced, plus much more! You might be surprised what you can do to keep your Mac trouble free! 0.4 CEU1233: S, January 26, 10 am - 2 pm, Brooklyn Park, H1801269: S, April 27, 10 am - 2 pm, Eden Prairie, H191Goodspeed, 1 session, $129

*Save $96 when

you take all four of these courses!


Microsoft Office 2010 Professional Series CertificateTake all four Professional series courses: Word Intermediate, Excel Intermediate, Access Intermediate and PowerPoint Advanced to receive the Certificate at the discounted price of $500. 3.2 CEU


MS Office 2011 for Mac - Word & PowerPointGet comfortable with the basics of Microsoft Word and PowerPoint 2011 for Macintosh. Explore fonts, styles, colors, and the basics of saving in various file formats. Inserting/manipulating images will be covered. Come with your own images if you’d like to customize your projects but our trainer will present a wide variety of images to use as you learn Microsoft Word and PowerPoint. 0.4 CEU1245: S, May 11, 10 am - 2 pm Wencl-Mcmanigle, Brooklyn Park 1 session, $129

MS Word 2011 for Mac - Resume CreationWish you had a resume? Have no resume or don’t own a resume you can edit yourself? Come to this introductory level Microsoft Word 2011 for Macintosh class and you’ll learn to create and/or update your resume yourself. Come to this workshop with your basic work and education experience and your trainer will guide you through the process of creating your own resume! You can come with a basic electronic file, or no file at all!

Basic components of resume will be covered.Microsoft Word 2011 for Macintosh basics includes: • Fonts and font formats• Paragraphs and paragraph formats• Character and paragraph styles• Color and much more!Note: you should come with the following information:• your name, address, email• work history including dates & description of your duties• education background including dates• your majors and possibly course descriptionsPaper or hand written information is acceptable. Come create your own resume!An introductory-level workshop, come understand how you can use Microsoft Word 2011 for Macintosh to create your own professional-level resume. 0.4 CEU1237: S, March 23, 10 am - 2 pm Wencl-McManigle, Brooklyn Park 1 session, $129

COM

PUTE

RS

& T

ECH

NO

LOG

Y

Computer Applications – Bloomington (Instructor-Led)Bloomington Computer Training Center:Friday Microsoft Series

Excel 2010 BasicCreate a spreadsheet, format, and save it to share with others. Basic formulas, page setup and printing commands are also covered. Includes navigating the ribbon.

PowerPoint 2010 BasicLearn how to design professional quality presentations using this tool’s many features such as the Master Slide, notes, graphics, animation and more. You’ll also gain tips on the right and wrong ways to present information.

Word 2010 BasicStarts with a look at the basic screens and commands and advances to features such as formatting, using Quick Parts, and Building Block a feature of the program. See how easy it is to create, edit, format, and print a document using Office 2010 features.

All sessions are held on Fridays, 9 am - 2:30 pm, at a cost $149 each. Visit the website for specific dates and times.

Computer Applications – Brooklyn Park (Instructor-Led)

For available courses, times and registration, call Sheryl Bertrand at 952.346.4319 or Ron Knapp at 952.346.4317.


For available courses, times and registration, call Sheryl Bertrand at 952.346.4319 or Ron Knapp at 952.346.4317.

Computer Applications – Bloomington (Instructor-Supported)

Individual attention Short term courses Flexible start date and scheduling Pleasant atmosphere Guidance for course selection available Hands on approach with practice for better retention Quality texts for future reference Encouraging environment Certificates of Achievement

Please note: All courses are $220 and meet for 15 hours in 3-hour

sessions unless otherwise noted. All courses are held at Hennepin Technical College’s

Bloomington Workforce Center Computer Training site at the Minnesota Workforce Center, 4220 West Old Shakopee Road, Suite 200, Bloomington, MN 55437.

Textbooks are an additional cost.

See all the instructor-supported, computer course listings for our Bloomington location on pages 20-23.

New! Earn college credit while you attend our Microsoft computer application courses!You may now earn up to 15 credits towards your degree at HTC when you attend these Bloomington Instructor-Led Microsoft courses. Basic, intermediate and advanced courses all qualify, so earning college credit while gaining professional technical skills has never been easier.

Courses approved for college credit are:

COM

PUTER

S & TECH

NO

LOG

Y

Do you need to improve your computer application skills?Our convenient, self-paced, instructor-supported courses offer a flexible training schedule. Develop basic to advanced, Microsoft Office Specialist (MOS) level skills. Meet with our instructor to design the right training plan for you.

Word - Part I, Part II, and Advanced Word Features

Excel - Part I, Part II, and Advanced Excel Features

Access - Part I, Part II, and Access Reports and Forms Part I

PowerPoint - Part I, Part II and Part II

Publisher - Part I, Part II and Part III

See course listings on pages 19-23

Students may enroll anytime during the

semester

NEW! College Credit


Computer Applications – Bloomington (Instructor-Supported)

1070: Accelerated AccessThis fast-paced course is an overview of Access features. You will create databases with tables, queries, forms, sub forms, and reports. Use validation rules, input masks, and lookup fields to insure data entry accuracy and summarize data using crosstab queries, PivotTables and Pivot Charts. Additional features include sorting, relationships between tables, referential integrity, and calculated fields. 1.5 CEU

1069: Accelerated ExcelThis fast-paced course is an overview of Excel features. You will create worksheets with formulas, charts, and graphics. Formula topics include order of precedence, relative and absolute cell reference, and functions such as Average, Count, Max, Min, Pmt, and If. Create worksheets with linked cells, use templates, and filter and sort lists. 1.5 CEU

1071: Accelerated PowerPointThis fast-paced course is an overview of PowerPoint features. You will create presentations that contain ClipArt, SmartArt, WordArt, AutoShapes, tables, hyperlinks, sound effects, and video clips. Features such as transition effects, animation effects, and action buttons are included. 1.5 CEU

1068: Accelerated WordThis fast-paced course is an overview of beginning through advanced Word features. You will create documents with bulleted lists, headers, footers, ClipArt, WordArt, SmartArt, columns, and tables. Additional topics include tabs, AutoCorrect, find and replace, styles, themes, margins, envelopes, labels, format painter, and mail merge. 1.5 CEU

1059: Access – Part IDesign database tables, enter data into tables, and import an Excel Worksheet into a table. Create additional database objects such as reports and forms. Use queries with wildcards, comparison operators, compound criteria, joined tables, and calculated fields to locate specific records in a database. Export data to a text file, a Word document, and an Excel spreadsheet. 1.5 CEU

1060: Access – Part IIDesign database tables, enter data into tables, and import an Excel Worksheet into a table. Create additional database objects such as reports and forms. Use queries with wildcards, comparison operators, compound criteria, joined tables, and calculated fields to locate specific records in a database. Export data to a text file, a Word document, and an Excel spreadsheet. 1.5 CEU

1061: Access – Reports & FormsCreate reports and forms using wizards. Group and sort report data, add totals and subtotals, filter records, and create reports that contain fields from multiple tables. Create an input mask and add date, memo, Yes/No, OLE object, and attachment fields to tables and forms. Change the tab order and add sub forms. Create and print mailing labels. 1.5 CEU

1062: Access – Reports & Forms IIUse advanced report and forms techniques. Create queries for reports, create reports in Design View, add fields and text boxes, format controls, and group and ungroup controls. Add and modify a sub report. Create forms in Design View. Add a calculated field, combo boxes that include selection lists and search boxes, command buttons and insert a chart. 1.5 CEU

1058: Advanced Excel FeaturesUse a template to create multiple sheets in a workbook, consolidate data on a summary sheet, link workbook files, sort and query data in a table, import data, and create pivot charts and pivot tables. This course is recommended for more experienced users. 1.5 CEU

1052: Advanced Word FeaturesAdd images, WordArt, and SmartArt graphics to documents; organize data using the table’s feature; create fill-in forms; and merge documents with mail merge. This course is recommended for more experienced Word users. 1.5 CEU

For available courses, times and registration call Sheryl Bertrand at 952.346.4319 or Ron Knapp at 952.346.4317,

Our convenient, self-paced, instructor-supported courses offer a flexible training schedule. Develop basic to advanced, Microsoft Office Specialist (MOS) level skills.

COM

PUTE

RS

& T

ECH

NO

LOG

Y

Please note: All courses are $220 and meet for 15 hours in

3-hour sessions unless otherwise noted. All courses are held at Hennepin Technical

College’s Bloomington Workforce Center Computer Training site at the Minnesota Workforce Center, 4220 West Old Shakopee Road, Suite 200, Bloomington, MN 55437.


Students may enroll anytime during the semester


1039: Computer Basics (30 hours)If you have limited computer experience, this beginning computer course is for you. Topics include: computer concepts and windows basics, using Word features such as AutoCorrect and Cut and Paste, organizing files using folders, exploring websites and using search engines to locate information, and sending email messages with attachments. 3.0 CEU $375

1041: Computer Keyboarding (15 hours)Use a computer tutorial to learn correct finger positions, and/or improve your current speed and accuracy. Beginning to advanced levels is available for both typing and 10-key training. Students may wish to re-enroll to reach desired speed and accuracy levels. 1.5 CEU $135

1037: Computer Lab Time (15 hours of computer lab time) Additional supervised lab time to practice if desired. $135

1170: Computer Lab Time (15 hours of computer lab time) Additional supervised lab time to practice if desired. $135

1063: Enhancing Access DatabasesCreate an application system using macros that link forms (Switchboard pages) with buttons that make it easier for end users to select from a variety of actions such as printing a report or viewing a form. Convert databases to and from earlier versions, create indexes, use smart tags, and work with database administration features to analyze the design and performance of your database. 1.5 CEU

1053: Excel – Part ICreate worksheets containing formulas with multiple operators and copy those formulas to other cells. Recognize the hierarchy of calculation. Use functions to find the sum, average, minimum and maximum amounts in a range of cells. Produce worksheets with visual impact by creating charts and using formatting options such as changing font styles, colors, and sizes; adding borders; auto format; and conditional formatting. 1.5 CEU

1054: Excel – Part IIDetermine when it is necessary to use absolute cell reference when copying formulas. Use the IF function to assign a cell value based on a logical test and Goal Seek when you know the result you want a formula to produce. Enhance your ability to create worksheets using format painter and the drawing toolbar. Use the split screen and the freeze titles features to control the display of larger worksheets. Create charts with more visual impact. 1.5 CEU

1055: Excel – Part IIICreate templates to duplicate a similar worksheet design or layout for several worksheets. Consolidate data found on multiple worksheets to one worksheet. Link worksheets, create custom format codes, format styles, comments, headers and footers, and WordArt. Solve complex worksheet problems with Formula Auditing, Data Validation, Goal Seek, Solver, and Scenario Manager. Generate a Scenario PivotTable to compare multiple scenario results. 1.5 CEU

1038: Introduction to ComputersIf you have not used a computer before, have difficulty controlling the mouse, or want to “start at the very beginning”, this course is for you. Topics include: the components of a typical computer system; computer terminology; practice using the mouse; creating, printing and saving information; and using Windows to locate and organize files. (Prereq: None) 1.5 CEU

1040: Introduction to WindowsThis course covers basic to intermediate Windows features. Create shortcuts, add and remove desktop gadgets and get help using the Help and Support feature. Move and resize windows, switch between programs, delete and restore files and empty the Recycle Bin. Create folders to organize files, search for files in folders and backup files to a flash drive. 1.5 CEU

“Your Computer Center was part of my life for months and it makes me sad I will not be taking any

more classes. I want to thank you for the professional and friendly environment you provided me and continue to provide for other students. When I first met with you about the classes and you explained how the learning model worked, where the student would learn at his/her own pace, I was a little skeptical because I had always attended structured classes of short duration.

During my very first class, which happened to be a PowerPoint class, I was amazed at how much I learned. I liked the self-pace methodology because I did not feel pressured to keep up with other students. Following the book instructions and samples was a very efficient way to spend my time, and having you and/or Brenda present to help whenever I had questions or ran into problems, was amazing. I have taken computer classes in the past and I can honestly say that I had never learned as much before as I did in your classes.

I am blessed to have had the opportunity to attend Hennepin Technical College as much as I did. I am practicing my newly acquired skills and love my confidence and self-sufficiency.”

– Norma Beasant

Earn college credit in a supportive environment 9 am to Noon morning session or 1 – 4 pm afternoon session any Monday, Tuesday, Wednesday or Thursday. Call to schedule your first class session. Attend the remaining class sessions when it fits your schedule! A 15-hour course may be completed in as little as 2 ½ days or you can take up to six weeks to attend five sessions. Tuesday nights are also available.

COM

PUTER

S & TECH

NO

LOG

Y

NEW! College Credit


1067: Microsoft OutlookUse MS Outlook, a personal information management program, to perform communication and organizational tasks such as sending, receiving, and filing e-mail; organizing contacts; scheduling appointments, events, and meetings; creating a to-do list; and writing notes. 1.5 CEU

1064: PowerPoint – Part ISelect a document theme, change slide layouts and create presentations with single and multi-level bulleted lists. Print a presentation as an outline for quick content review and also print audience handouts choosing the number of slides per page. Produce presentations that contain clipart, photographs, and textboxes within shapes, hyperlinks, and transition effects. 1.5 CEU

1065: PowerPoint – Part IICreate a presentation from a Word outline. Enhance a slide show by creating a custom background, add a date and slide numbers using the Slide Master, insert and format a table, create a chart, add SmartArt graphics, WordArt, and action buttons. Ungroup and group ClipArt to change colors, delete unwanted portions, and combine two clipart illustrations into one. 1.5 CEU

1066: PowerPoint – Part IIITake PowerPoint presentations to another level with multimedia, including sound clips, video, and music. Add visual impact by applying shapes to pictures, animate SmartArt graphic, change default bullets to pictures, animate bulleted lists with custom animation, animate a shape using a motion path, insert a slide from another presentation, and create a self-running presentation. Create and print speaker notes. 1.5 CEU

1072: Project – Part IOpen and explore an existing Microsoft project, schedule tasks and durations, examine project calendars, format a Gantt Chart, and use the Network Diagram view to enter and edit tasks. Assign resources using the Resource Usage View, enter costs, analyze resource usage and costs, and create costs reports. Note: the textbook for this course may include Microsoft Project software. 1.5 CEU

1043: Publisher – Part ICreate an advertising flyer and a newsletter using Microsoft Publisher. Publisher features included in this course are: editing text and repeated design elements; moving and resizing graphics; creating a web page from a publication; editing a masthead; importing text files; creating columns; and using WordArt. 1.5 CEU

1044: Publisher – Part IICreate a tri-fold brochure with panels displaying text, shapes, graphics, a calendar, and a sign-up form. Use a Personal Information Set to create a letterhead, business card, envelope, and coupon. Features included are: inserting a photograph from a file; creating a composite logo; inserting symbols and calendars; and creating, editing, and importing styles. 1.5 CEU

1045: Publisher – Part IIICreate common business forms including an invoice, a fax cover, a work schedule, and an electronic mail order form. Features included are: formatting drop caps, tabs, and margins; inserting merged cells; inserting rows and columns in a table; and creating an electronic form for e-commerce including a masthead, hot spot, links, and data entry form controls. 1.5 CEU

1073: QuickBooks – Part IQuickBooks is a general ledger software package used by small and medium sized companies. Using this program, you will enter vendor bills, pay bills, and write checks; create customer invoices, receive payments, enter sales receipts, and make deposits; enter period-end procedures, and print related reports. 1.5 CEU

1057: Using Excel DatabasesOrganize data to take advantage of Excel database features. Use a lookup formula to retrieve a value in a table and functions to find the sum, average, etc. of data that matches a criteria. Rearrange the order of records to facilitate quick access to information with the sort feature and perform searches with the filter feature. Analyze worksheet data using Pivot Charts and PivotTables. Import text files, MS Access files, and web data into an Excel worksheet. 1.5 CEU

COM

PUTE

RS

& T

ECH

NO

LOG

YComputer Applications – Bloomington (Instructor-Supported)

Our convenient, self-paced, instructor-supported courses offer a flexible training schedule. Develop basic to advanced, Microsoft Office Specialist (MOS) level skills.

Students may enroll anytime during the semester


Winter/Spring 2013

COM

PUTER

S & TECH

NO

LOG

Y

1056: Using Excel to Analyze DataUse Excel to analyze loan information with Data Tables and Amortization Schedules. Determine the effects loan variables have on monthly payments and repayment schedules. (This process can be applied to various business applications.) Further enhance worksheet efficiency with command buttons, scroll bars, check boxes, and spin buttons. Add new buttons to toolbars and commands to menus. Macros and VBA code are introduced. 1.5 CEU

1042: Using the InternetThis course offers a brief history of the Internet and describes its primary features. You will: change the default home page, use bookmarks and favorites, and view the history function; explore website features by navigating from one location to another, print, and save Web pages; use Search Engines to locate Websites of interest; and explore a variety of useful sites such as airline flight information, current forecasts, tax forms, maps, and an online dictionary. You will also compose, read, send, and delete e-mail messages; add and delete addresses in an Address Book; and read, respond to and forward e-mail attachments. 1.5 CEU

1046: Word – Part ICreate, print, and edit office documents such as letters and memos. Apply formats (bold, italics, and underline), use styles and themes, change paragraph alignment, explore indent options, create numbered and bulleted paragraphs, change line spacing, use format painter, set a variety of tabs using the ruler and dialog box methods, cut and paste text, and add borders and shading to paragraphs. A minimum typing speed of 30 WPM is recommended for this course. 1.5 CEU

1047: Word – Part IIImprove documents with Spell Check, Grammar Check, and the Thesaurus. Change page setup options, create columns, add a watermark, create drop caps, use preset headers and footers, find and replace text, insert symbols, and create documents using Word templates. Print specific document pages or multiple copies of a page or document. Create and print envelopes and labels. A minimum typing speed of 30 WPM is recommended for this course. 1.5 CEU

1048: Word – Part IIICreate longer documents, control the flow of text in documents, and manipulate text between documents. Insert page numbers, headers, footers, footnotes, endnotes, and comments. Track document changes, find and replace special characters, explore hyphenation options, use hard spaces, and apply styles. 1.5 CEU

1051: Word FormsUse Word automation features such as Mail Merge, macros, and forms. Extract information from a mailing list into a letter using Mail Merge. Create macros to automate steps you would normally perform individually. Make a template for a form that includes text boxes, check boxes, and pull-down lists; save the form as a protected document; and key information into the fill-in boxes. Examples include an insurance application, invoices, and purchase orders. 1.5 CEU

1049: Word GraphicsEnhance the visual impact of documents with borders, images, watermarks, drop caps, shapes, text boxes, organizational charts, and WordArt. Create a document in Word and save it as a Web document, download documents and images from a Web site, and add hyperlinks to a document. 1.5 CEU

1050: Word TablesThis course includes various ways to organize word data. You will organize data into columns and rows with the table’s feature, use tables to perform basic spreadsheet functions, format tables using a variety of format options and sort text in paragraphs, columns, and tables. You will also create a custom dictionary, a table of contents, an index, a table of figures, and a table of authorities. 1.5 CEU

1075: Web Design with XHTML: Part ICreate professional websites with XHTML/CSS (Cascading Style Sheets). The fundamentals of website planning and design are introduced along with learning to write valid XHTML code. You will make your web pages accessible to search engines, screen readers, and other user agents. Additional topics include image file formats, basic image editing techniques, acquiring and adding images, adding backgrounds, and creating hyperlinks. 1.5 CEU

1076: Web Design with XHTML: Part IIEnhance your web pages with data and layout tables, add color to pages with HTML attributes and CSS, style text, and learn more about CSS. Other topics you will learn is the CSS float property, interactive forms, information about web-hosting companies, and updating websites created with outdated code to valid XHTML 1.0 transitional and CSS. 1.5 CEU

For available courses, times and registration call Sheryl Bertrand at 952.346.4319 or Ron Knapp at 952.346.4317,

Please note: All courses are $220 and meet for 15 hours in

3-hour sessions unless otherwise noted. All courses are held at Hennepin Technical

College’s Bloomington Workforce Center Computer Training site at the Minnesota Workforce Center, 4220 West Old Shakopee Road, Suite 200, Bloomington, MN 55437.


Earn college credit in a supportive environment 9 am to Noon morning session or 1 – 4 pm afternoon session any Monday, Tuesday, Wednesday or Thursday. Call to schedule your first class session. Attend the remaining class sessions when it fits your schedule! A 15-hour course may be completed in as little as 2 ½ days or you can take up to six weeks to attend five sessions. Tuesday nights are also available.

NEW! College Credit


Acrobat Interactive PDFTo really engage your audience with your PDF communications, you want to use Acrobat’s interactivity functions. Explore the possibilities of turning a plain static document into an immersive experience. Learn how to implement on-screen navigation aids, use buttons to activate events, trigger the appearance of content, prepare and use multimedia within a PDF, and to use Acrobat as a cross-platform compatible presentation tool. 0.4 CEU1241: S, April 6, 10 am - 2 pm Fink, Brooklyn Park 1 session, $129

Acrobat Pro BasicsTake a hands-on tour of Adobe Acrobat Pro and the PDF file format. You will learn how to create and customize PDF files for flexible, secure, online sharing. 0.4 CEU1270: S, February 9 , 10 am - 2 pm Fink, Brooklyn Park 1 session, $129

Adobe Illustrator BasicsWant to understand Adobe’s powerful path-based software? Basics is an entry-level workshop and will introduce Tools and other panels, paths, layers, fonts, colors, and more. Attendees will leave with Illustrator files they’ve created themselves. Workshop will include the following: When to choose Illustrator - How to design in Illustrator (though no creative skills required) - How to save, export, and use Illustrator files and much more. 0.4 CEU1271: S, March 9, 10 am - 2 pm Wencl-McManigle, Brooklyn Park 1 session, $129

Adobe Illustrator: Logo DesignLearn four design principles that will help you create simple icons, symbols, or logos. In this workshop, we’ll use Illustrator to create a logo, and then create multiple versions for print and web. Many Illustrator techniques will be covered, including: warped shapes and text, type around a circle or oval, the creation of complex shapes, and compound paths. 0.4 CEU1234: S, January 26, 10 am - 2 pm Miller, Brooklyn Park 1 session, $129

Adobe Photoshop BasicLearn how to understand basic Photoshop interface. Basics is an introductory and entry-level Photoshop class introducing Tools and other panels, channels, colors, fonts, and much more. Learn when to choose Photoshop, understand its capabilities, and create basic Photoshop files. Bring your own images or use trainer provided images. 0.4 CEU1240: S, April 6, 10 am - 2 pm Wencl-McManigle, Brooklyn Park 1 session, $129

All About Type: Introduction to TypographyYou don’t have to be a graphic designer to care about type. Learn how to format your annual holiday letters, event flyers, newsletters, invitations & signage like a pro. Topics covered:• A short history of type• How to choose a font• How to format type for the best readability • Four typography design principles • Indents, bullets, special characters and more Participants will be using MS Word (both Windows and Macintosh software are available)1243: S, April 27, 10 am - 2 pm Miller, Brooklyn Park 1 session, $129

Illustrator: Pattern CreationLearn how to create a Pattern Tile - the building block of seamless background patterns in Illustrator. Use the power of Illustrator to design your own repeating pattern for print or web use. We’ll also cover the basics of using an online service to print your own fabric! 0.4 CEU1239: S, April 6, 10 am - 2 pm Miller, Brooklyn Park 1 session, $129

InDesign BasicsKnow little or nothing about InDesign? Then InDesign Basics is the course for you! A beginner’s only course includes: Understand Tools panel, learn basics of other panels, become comfortable with fonts and color, create and use text and graphic frames, understand workspace options, basics of character and paragraph styles. Learn what different types of files can be created in InDesign, create different files, embed or link graphics, package, export, or simply save your InDesign file. And much more! 0.4 CEU1236: S, February 9, 10 am - 2 pm Wencl-McManigle, Brooklyn Park 1 session, $129

InDesign: Book CreationDo you have a book in you? If you do, but don’t know how to get it to print (or in eBook form) - this is the workshop for you! From concept to completion you will be shown the entire process of book design. Coverage will include research, self-publishing, developing your text, adding images, organizing into a book and getting it printed! 0.4 CEU1242: S, April 20, 10 am - 2 pm Wencl-McManigle, Brooklyn Park 1 session, $129

InDesign: Brochure LayoutCreate a professional-looking brochure, flyer or postcard with Adobe InDesign. Bring your text, photos, and ideas to class. Learn layout and color principles, how to pick the right font, and the basics of stock photography, clip art and printing. 0.4 CEU1238: S, March 23, 10 am - 2 pm Miller, Brooklyn Park 1 session, $129

Graphic DesignCO

MPU

TER

S &

TEC

HN

OLO

GY


Winter/Spring 2013

COM

PUTER

S & TECH

NO

LOG

Y

InDesign: Newsletter CreationWhether you’re interested in design for print or Internet, this introductory-level InDesign class will take you through the process of layout/design of a newsletter. If you’re ready to start your own newsletter, responsible for a newsletter you want to update or are thinking about designing a newsletter in the future - this is the workshop for you! Bring a removable drive too save all the great files you’ll create for your newsletter and bring you own files to insert into your newsletter! 0.4 CEU1244: S, May 4, 10 am - 2 pm Wencl-McManigle, Brooklyn Park 1 session, $129

Macintosh Computer BasicsNew to Macintosh computers? Basics is an entry-level workshop covering how computers work and how they can work for us. Hands-on but no previous computer skills required. No need to bring anything but yourself. Workshop will include the following: • Operating systems • Hardware / software • Apple’s iLife software for working with photos plus

creating music and movies• File organization and management• Internet and much more.1235: S, January 26, 10 am - 2 pm Wencl-McManigle, Brooklyn Park 1 session, $129

Troubleshooting Macintosh ComputersWant to learn how to maintain your Macintosh? Troubleshooting Macintosh Computers offers all of the following: Explore a number of ways to keep your Mac running at optimal speed, understand the messages your Mac is giving you and you may be able to avoid computer trouble. Learn what you can do before you need to have your Mac serviced, plus much more. You might be surprised what you can do to keep your Mac trouble free. 0.4 CEU1233: S, January 26, 10 am - 2 pm Goodspeed, Eden Prairie 1 session, $1291269: S, April 27, 10 am - 2 pm Goodspeed, Brooklyn Park 1 session, $129

Attention Job Seekers! Microsoft Word 2011 for Macintosh: Resume CreationAn introductory-level workshop, come understand how you can use Microsoft Word 2011 for Macintosh to create your own professional-level résumé. Wish you had a résumé? Have no résumé or don’t own a résumé you can edit yourself? Come to this introductory level Microsoft Word 2011 for Macintosh class and you’ll learn to create and/or update your résumé yourself. Bring your basic work and education experience and the trainer will guide you through the process of creating your own résumé. You can come with a basic electronic file, or no file at all! Basic components of résumés will be covered. Microsoft Word 2011 for Macintosh basics includes: Fonts and font formats, paragraphs and paragraph formats, character and paragraph styles, color and much more. Note: you should come with the following information; your name, address, email, work history including dates and description of your duties, education background includes dates, your majors and possibly course descriptions. Paper or hand written information is acceptable.1237: S, March 23, 10 am - 2 pm Wencl-McManigle, Brooklyn Park 1 session, $129

The Acrobat-Optimized OfficeUse Acrobat to add efficiencies in work around the office environment. Learn how to turn a scanned document into useable and searchable text, redact a PDF file for legal and privacy compliance, use security in PDF files, add simple but helpful navigation aids in such documents as company newsletters, and much more. 0.4 CEU1272: S, April 13, 10 am - 2 pm Fink, Brooklyn Park 1 session, $129

MS Office 2011 for Mac - Word & PowerPointGet comfortable with the basics of Microsoft Word and PowerPoint 2011 for Macintosh. Explore fonts, styles, colors, and the basics of saving in various file formats. Inserting/manipulating images will be covered. Come with your own images if you’d like to customize your projects but our trainer will present a wide variety of images to use as you learn Microsoft Word and PowerPoint. 0.4 CEU1245: S, May 11, 10 am - 2 pm Wencl-McManigle, Brooklyn Park, H201 1 session, $129

For more information please contact Suzanne Ciebiera at 763.488.2724, [email protected]


Nursing

Home Health Aide CourseAccording to the US Department of Labor statistics employment of home health aides is projected to grow by 50 percent between 2008 and 2018 as a result of the demand for home services for an aging population and cost cutting efforts to move patients out of hospitals and nursing care facilities as quickly as possible.

This course is the Minnesota State Approved Course. Home Health Aides help people who are disabled, chronically ill, or cognitively impaired and older adults, who may need assistance, live in their own homes or in residential facilities instead of in health facilities or institutions. They also assist people in hospices and day programs and help individuals with disabilities go to work and remain engaged in their communities. Most aides work with elderly or physically or mentally disabled clients who need more care than family or friends can provide. Others help discharge hospital patients who have relatively short-term needs. 1.6 CEUPlease Note: To register for this course, you must have recently completed the Nursing Assistant program with HTC or another school, and/or be actively registered on the Certified Nursing registry (CNA).

1211: S, February 23 & March 2, 8 am – 4 pm Leah Erickson, Eden Prairie 2 sessions, $1501212: S, April 27 & May 4, 8 am – 4 pm Leah Erickson, Eden Prairie 2 sessions, $150

Skills Review for Nursing Assistant/RegisteredThis course will refresh your skills as a nursing assistant, preparing you for success at the State nursing assistant exam. You will review and practice the 22 skills included on the exam, each demonstrated according to the state standards of testing. Wear loose, comfortable clothing and closed toe shoes with non-skid soles. Please note: completion of this course does not guarantee passage of the state NATO exam. 0.8 CEU1330: S, March 2, 9 am – 4:30 pm Muriel Kruggel, Eden Prairie 1 session, $90 1331: S, April 4, 9 am – 4:30 pm Muriel Kruggel, Brooklyn Park 1 session, $90

HEA

LTH

CA

RE

& N

UR

SIN

G


Winter/Spring 2013CPR & First Aid

1 2 3American Heart Association® online/classroom blended skills (BLS) courses

American Heart Association® E-learning courses are delivered in three parts:

Online PortionStudents must first complete the online portion of the course at http://www.onlineaha.org/. Click on the Course Catalog tab and choose the class you wish to take. Register, pay for and complete the online portion of your chosen course.

Print CertificateWhen you are finished with the online portion of the course, print the course Certificate of Completion. Bring the certificate with you to the classroom skills practice/checkout session you choose to attend. CPR courses are applicable to initial or refresher students.

Skills PortionContact Kai Hjermstad at 952.995.1313 or [email protected] to schedule the skills portion of the CPR course.Upon skills completion, your instructor will issue your certificate and appropriate CPR card.

Advanced Cardiac Life Support – ALS RefresherThis eight-hour refresher course follows the AHA guidelines for ACLS. Updates on new medications, stroke management, use of 12-Lead ECG’s to classify cardiac patients is included. With successful completion of written and skills evaluation you will receive a two year completion card. Student manuals are available to purchase. (Prereq: Current CPR for Health Care Professional card, health care provider [MD, RN, Paramedic or Allied Health Personnel]) 0.8 CEU1202: F, March 8, 8 am – 4 pm Staff, Brooklyn Park 1 session, $175

CPR - RefresherDesigned for persons needing recertification for (Infant/Child CPR), (Adult, Child & Infant) or Health Care Provider CPR by the American Heart Association (AHA). (Prereq: Must have CPR training within the last two years. Current Red Cross CPR for the Professional Rescuer cards are also acceptable.) 0.4 CEU - 4 hrs CME1195: W, January 16, 6 - 9:50 pm Staff, Eden Prairie1196: W, January 23, 6 - 9:50 pm Staff, Brooklyn Park1197: T, January 29, 6 - 9:50 pm Staff, Eden Prairie1198: T, February 5, 6 - 9:50 pm Staff, Brooklyn Park1 session, $55

CPR Instructor RecertificationDesigned to update current CPR instructors in American Heart Association (AHA) newest basic life support policies, philosophies, and guidelines. Perform all health care provider skills, complete written test and present a demonstration lecture. On completion, CPR instructor status will be renewed for two years. AHA Community Training Center (CTC) discussed. For more information, call 952.995.1320. (Prereq: Current AHA BLS Instructor card.) 0.8 CEU - 8 hrs CME1201: S, April 13, 8 am - 4 pm Yetzer, Eden Prairie 1 session, $95

CPR – Healthcare ProviderCPR certification is provided at Health Care Provider level for those who are required to attend by their employer or certification level (NA, LPN, RN, EMT, Police, Fire, etc.) Participants receive needed information regarding heart attacks and strokes. Skills included are CPR for Adult, Child, Infant, two-person CPR, use of face masks, bag valve mask (BVM), Automatic External Defibrillator (AED), obstructed airway maneuvers for all age groups. This course meets CPR requirements for EMT, nursing and dental programs. Certification is valid for 2 years. Required book available at BP or EP campus bookstore. 0.8 CEU - 8 hrs CME1194: F, February 8, 8 am - 4 pm Staff, Eden Prairie1193: F, February 8, 8 am - 4 pm Staff, Brooklyn Park1 session, $88

CPR – Skills Check OffThis course is designed for anyone who has taken the American Heart Association Online CPR -Health Care Provider course. You must bring AHA certificate for completion of online course. 0.2 CEU

1199: F, March 1, Noon - 4 pm Staff, Eden Prairie1200: F, March 1, Noon - 4 pm Staff, Brooklyn Park1 session, $25

HEA

LTH CA

RE &

NU

RSIN

G


Spring 2012

Our goal is to providerelevant and effective knowledge and skill development in supervisory/management and/or administrative practices within healthcare. Our educational and training programs serve as tools to introduce solid concepts, techniques and strategies to your healthcare organization’s managers, supervisors and/or administrative staff.Hennepin Technical College Health Care Continuing Education offers training at your site and at your convenience or at our fully-equipped campus. In addition to our courses offered in traditional classroom style, many of our courses may be delivered as blended e-learning classes saving time and offering greater flexibility.Our instructors are experts who not only have active working experience in their specialty but have the skills and education needed to teach to all types of learning styles.

Health Care Services EducationFor Managers, Supervisors, Administrators and All Employees

We offer the latest in healthcare training!

Areas of Expertise:Simulation TrainingTeam Leadership for Healthcare LeadersLean Transformational ThinkingChange ManagementHarassment and Bullying in HealthcareDiversity and Inclusion in HealthcareConflict Resolution in HealthcareProviding Extraordinary Service in Dental Health CareCreating Patient Satisfaction in Medical Clinics and HospitalsCustomer Service Skills for Long-term Care CommunitiesListening: The Key to Quality Care and ComplianceMeetings for Results

Customized Training Services can: Provide and create ongoing skill and

career development for all levels of employees.

Deliver training at your site when it’s most convenient to your organization.

Consult with your HR staff to deliver effective and affordable training.

Provide proactive solutions to customer needs.

Training can be delivered: ONSITE: We can provide training on

your equipment, in your facility. We can also bring our mobile simulation lab to your site.

ONLINE: We can create training that is specific to your needs and processes, delivered on your system or ours.

ON CAMPUS: We have two locations: Brooklyn Park and Eden Prairie. We also work with our Minnesota State Colleges and Universities partners to provide training at 32 locations across the state.

WE’RE NOW MOBILE! We can bring high-tech healthcare, medical mobile simulation and first responder training to you.

Please contact Debbie Gillquist at 952.995.1337 or [email protected] for more information orKai Hjermstadd at 952.995.1313 or [email protected] for more information

HEA

LTH

CA

RE

& N

UR

SIN

G


Emergency Medical Services

LAW, FIR

E, EMS &

SAFETY

EMT RefresherThis course is designed for currently working EMT`s who wish to renew their certification in a new format. Topics will be reviewed with skills practice following. Practical skills will be tested with use of medical or trauma scenarios. Use of high fidelity simulation manikins (SimMan & SimBaby) are used to make the patients cases more realistic. CPR Recertification is included in class. Meets MN EMSRB & NREMT requirements. 2.4 CEU - 24 hrs CME1208: January 10 - 12, R, 6 - 10 pm, FS, 8 am - 6 pm1204: February 14 -16, R, 6 - 10 pm, FS, 8 am - 6 pm1209: March 7 - 9 , R, 6 - 10 pm, FS, 8 am - 6 pmStaff, Eden Prairie 3 sessions, $2001203: January 24 - 26, R, 6 - 10 pm, FS, 8 am - 6 pm1205: February 22 - 24, F, 6 - 10 pm, S/Sun, 8 am - 6 pm1210: March 22 - 24, F, 6 - 10 pm, S/Sun, 8 am - 6 pmStaff, Brooklyn Park 3 sessions, $200

First Responder RefresherCovers the new 1995 curriculum which includes CPR recertification, airway management, AED if appropriate, oxygen administration, medical and trauma patient assessment, bleeding control, blood borne pathogens awareness, splinting, back boarding, medical emergencies, moving patients and infants/children emergencies. Upon completion of written and skills exams you will be issued a State of Minnesota two year Certificate and are eligible for the optional National written exam (NREMT) certification. For more information, call 952/988-9383. 1.6 CEU1206: S, February 9 & 16, 8 am - 4 pm Staff, Eden Prairie1207: S, March 2 & 9, 8 am - 4 pm Staff, Brooklyn Park2 sessions, $220

Please contact Kai Hjermstad at 952.995.1313 or [email protected] for more information.

First Responder Blended e-Learning

Become a Certified First Responder Online!

• CPR certification • airway management • AED • oxygen administration• medical/trauma

patient assessment

• bleeding control • pathogens awareness • splinting • back boarding • medical emergencies

• moving patients • infant/child

emergencies • State of Minnesota

2-year certificate

An exciting new development in EMS training is the new blended E-learning approach, which combines the convenience of the media-rich, state-of-the-art online courses with intense classroom practical skills. CD Web-ROM enables you to access the online portion of your training from any computer that has internet capability. But, still learn practical skills from EMS field experts.

Customized Training Services offers two options for EMS simulation training: Mobile Simulation Trailer Medical Simulation Centers in both campusesPlease contact Kai Hjermstad at 952.995.1313 or [email protected] for more information.


HTC Students First in U.S. to Receive Community Paramedic Certification

Landmark Legislation to Train Community Paramedics to Significantly Expand Access to Health Care and Reduce Costs for Health Care Providers and Taxpayers

Thirteen students who recently graduated from the first-ever Community Paramedic training program in the U.S. received their certification from the Emergency Medical Services Regulatory Board at Hennepin Technical College (HTC) in Eden Prairie, Minnesota. The 13 graduates – all experienced paramedics – will help to fill the ever-widening gaps in the health care delivery system by expanding access to health care for underserved groups in Minnesota. They will also help to significantly reduce costs for health care providers and taxpayers in the state.

Employment of EMT’s and paramedics is expected to grow by 33 percent from 2010 to 2020; much faster than the average for all occupations, according to the U.S. Bureau of Labor Statistics.

The first Community Paramedic training program, which was developed in partnership with the Minnesota Ambulance Association, began in May 2011 at HTC’s Eden Prairie campus. The program includes 112 hours of classroom instruction (64 hours of face-to-face or via interactive TV and 48 hours of online) and 196 hours of clinical training, which can be arranged in the eight EMS regions in the state. This flexible format allows qualified students from throughout Minnesota to participate in the program.

To expand and enhance the program, HTC has received a $241,538 Minnesota Job Skills Partnership (MJSP) grant to train 24 community paramedics a year over the next three years in collaboration with HealthEast Care System, Allina Health System and North Memorial Health Care.

“ I applaud Minnesota State Colleges and Universities (MnSCU) and HTC for being at the forefront of emergency medical services,” said Dr. Michael Wilcox, medical director for MnSCU and the new HTC training program. “They’ve been very proactive in listening to the challenges and needs of health care providers and creative in developing an innovative program that will prepare a new type of professional who will complement the health care team,” said Wilcox, who oversees the HTC training.

“ This new career path for paramedics is really exploding,” said CTS Coordinator for Emergency Medical Services at HTC,

Kai Hjermstad, who also received his certification. “Community paramedics will take on various roles including outreach, wellness, health screening assessments, health instruction, dispensing of immunizations, disease management, recognition of mental health issues, wound care, safety programs, and functioning as an extension of physicians in rural clinics and hospitals.”

In addition to meeting the need for acute medical care, community paramedics will work with public health agencies to identify needs in underserved communities and develop methods to better treat them. Studies have shown that utilizing community paramedics can result in economic savings because they help citizens and communities overcome barriers that prevent them from accessing health care services. All of the roles and activities of community paramedics are overseen by a medical director.

For more information about the program, contact Kai Hjermstad at 952-995-1313 or [email protected] or visit the Community Paramedic information page.

“ This innovative new program is a real ‘win-win’ for all parties involved because it addresses the increased financial pressure in the health care system, the shortage and uneven distribution of health care professionals in rural areas, an aging society, increased health care demands and the need to provide another career track for experienced paramedics,” said HTC President Cecilia Cervantes, Ph.D.


LAW, FIR

E, EMS &

SAFETY

New career path for paramedicsHennepin Technical College (HTC) has announced that it is the first institution to offer Community Paramedic training. Minnesota Gov. Mark Dayton recently signed into law the Community Paramedics Bill creating a new certification for emergency medical technicians – Emergency Medical Technicians-Community Paramedic (EMT-CP). The first program began in May 2011 at HTC’s Eden Prairie campus, and will expand access to health care in under served communities.Community paramedics will provide health services where access to physicians, clinics, or hospitals is difficult. Rural Minnesota, with its large population of elderly citizens and a critical shortage of health care professionals, will be one place where community paramedics can help the most.Community paramedics are also trained to monitor and provide certain treatment to patients with chronic diseases and perform minor medical procedures in the patients’ home. For example, when responding to emergencies involving autistic patients, treating minor injuries in the patient’s home eliminates the added stress of transporting them to the emergency room.Experienced paramedics who enroll in the program will complete 64 hours of classroom and 48 hours of online training at HTC’s Eden Prairie campus, as well as 196 hours of clinical training at various Twin Cities hospitals, earning 12 college credits.

Community ParamedicNew Certification Training Program

Location:Eden Prairie Campus

Course Delivery:Online and in-classroom

Spring 2013 dates:January 16 - May 22, 2013

Training:64 hours: classroom instruction(face-to-face or via interactive TV)48 hours: online format/D2L196 hours: Clinical rotation

Credits:12 college credits

Cost:$1,884 / personPlus $320 for textbooks Fisdap/Scheduling Fee $80

Please contact Kai Hjermstad at 952.995.1313 or [email protected] for more information.


LAW

, FIR

E, E

MS

& S

AFE

TY

Many of our courses involvethe use of High Fidelity Simulation Manikins which allow realistic patient responses to emergency medical scenarios. Examples include cardiac arrest patients, pediatric patients with difficult breathing problems, trauma patients with active bleeding wounds, diabetic emergencies, pneumothorax, difficult airway problems requiring advance airway management techniques.Hennepin Technical College EMS Education offers training at your site and at your convenience or at our fully equipped campus, which includes two simulation centers and our mobile simulation center. In addition to our courses offered in traditional classroom style, many of our courses may be delivered as blended e-learning classes saving time and offering greater flexibility.Our instructors are paramedics, critical care nurses and physicians who not only have the active working experience in their specialty but have the skills and education needed to teach to all types of learning styles.

Emergency Medical Services Education

Areas of Expertise:Advanced Cardiac Life Support (ACLS)Assessment & Treatment of Trauma (ATT)Basic EKG (Electrocardiogram)Community ParamedicCPR InstructorEmergency Driving SkillsEmergency Medical Transportation (EMT)EMT / 1st ResponderFirst Aid/CPR for business & industryFirst ResponderIV TherapyMedical Response team for companiesMultiply Causality Incidents (MCI)Paramedic RefresherPassenger assistance trainingPediatric Advanced Life Support (PALS)Pediatric Education for Pre-hospitalProfessionals (PEPP)RefreshersPlease contact Kai Hjermstad at 952.995.1313 or

[email protected] for more information.


LAW, FIR

E, EMS &

SAFETY

Brooklyn Park, Minnesota

Save the Date: November 12-13, 2013

Emergency Medical Services Education

Emergencies, natural disasters and workplace violence can happen without warning; being prepared is more important than ever before. Come and hear some of Minnesota’s leading business continuity and safety professionals share their insights and best practices.

To registration go to: hennepintech.augusoft.netCheck in: 7:30 amConference: 8 am – 3 pmHennepin Technical College Brooklyn Park Campus

February 20, 2013

PRESENTS

For more information call 952.995.1330 or visit our website at: www.hennepintech.edu/CTS

BERM – Business Emergency & Risk ManagementEmergencies, natural disasters and workplace violence can happen without warning; being prepared is more important than ever before. Come and hear some of Minnesota’s leading business continuity and safety professionals share their insights and best practices. 0.8 CEU

1169: W, February 20, 8 am – 3 pm Staff, Brooklyn Park, 1 session, $49

Hend

erso

n/FE

MA

publi

c dom

ain, c

reat

ive co

mmon

s –

2009

, Men

a Ark

ansa

s Tor

nado

Dam

age


LAW

, FIR

E, E

MS

& S

AFE

TY

FROM THE WAREHOUSE TO THE FRONT OFFICEThis course focuses on the transition from Firefighter to Company Officer to the Chief Officer and stresses the importance of ethical leadership in today’s fire service. This dynamic lecture will cover many leadership topics including current events that are affecting the fire service today. Chief Ruiz’s interactive instruction style combined with his expertise in the fire service make this lecture a must see for any fire department member.

Fire Chief Ruiz has over 24 years with the fire service and has spent time in both the Tempe Fire Department and the Sun City Fire Department. Chief Ruiz worked his way through the ranks of the service while acquiring his Bachelor’s in Public Administration from Grand Canyon University and then completing his Master’s in Educational Leadership from Northern Arizona University. Chief Ruiz is a graduate of Tempe Leadership Class 22 and was also accepted into the Executive Fire Officer Program in 2009. Chief Ruiz has an extensive instructor background and has been instructing member agencies in emergency medicine since 1993. Chief Ruiz also has taught extensively for local community colleges since 1993 in the areas of emergency medicine and fire science.

WHO SHOULD ATTEND?This training is open to anyone in the fire service interested in obtaining a fresh approach to leadership and motivation.

REGISTRATION INFORMATIONFor more information, please contact Dave Klocek at 952.995.1315 or [email protected]

Transition from Firefighter... Chief Officer“Little lessons in leadership”

DATEJanuary 26, 2013

TIME8 am - 2:30 pm

COST$65/personLunch Included

COURSE ID1333

LOCATIONHennepin Technical CollegeEden Prairie Campus

This course is sponsored by the Hennepin County Fire Chief’s

Association in cooperation with the Minnesota Board for Fire

Training and Education.

Regional TrainingOpportunity

Customized Training Services – 952.995.1330 or www.hennepintech.edu/cts

REQUIREMENTSThe requirements of the Candidate Physical Ability Test pre-test program include the following:1. All candidates have the opportunity to attend at least

two orientation sessions within eight weeks of taking the CPAT test.

2. Each candidate is provided with an opportunity to perform two timed practice runs within 30 days prior to the CPAT test.

Note: A Candidate may sign a waiver form to take the CPAT without participating in the Pre-testing portion of the Program. Candidate must sign a waiver at orientation meeting or at least 8 weeks prior to practice or test dates.

This course is designed to teach the student about the joint Wellness-Fitness Initiative established by the International Association of Firefighters and the International Association of Fire Chiefs and the CPAT test. This initiative lead to the development of an evaluation tool called the Candidate Physical Ability Test (CPAT). Upon successful completion of the eight-event program, the student will receive a one year certificate of CPAT completion.

For more information please contact Dave Klocek at [email protected] or 952.995.1315

CPAT Certificate CourseCandidate Physical Ability Test

Fire Fighters Wellness-Fitness Initiative

Winter/Spring 2013


LAW, FIR

E, EMS &

SAFETY

Transition from Firefighter... Chief Officer

ADVANCED CENTER FOR EMERGENCY SERVICES

ONSITE • ONLINE • ON CAMPUS

CUSTOMIZE YOUR TRAINING Our real-world fire, emergency, and safety training programs include high-tech simulation and may be customized and delivered at your site or ours.

• Emergency Medical Services• Fire Protection and Emergency Management• Industrial Safety and OSHA Compliance Training• Law Enforcement and Criminal Justice Education

ADVANCED CENTER FOR EMERGENCY SERVICESTrain Smarter with ACESADVANCED CENTER FOR EMERGENCY SERVICES

Download the current course catalog online at www.hennepintech.edu/customizedtraining/cts/35

FOR MORE INFORMATION CONTACT:Sara Edel, 763.657.3710, [email protected] Gohl, 952.995.1346, [email protected] Klocek, 952.995.1315, [email protected] Mathiowetz, 952.995.1314, [email protected] Robinson, 763.657.3723, [email protected]


These courses will teach you to speak and understand job-specific words and phrases needed to perform your daily duties and to ensure public safety for:

• Law Enforcement• Firefighter / EMS• Corrections• 911 Dispatch

HIGHLIGHTS:

• Learn at your own pace with an easy-to-use, interactive audio-visual program you can access online 24/7

• No prior knowledge of Spanish needed• Receive instant feedback to help you reinforce

and retain what you have learned• Have a question about a particular phrase you

need to learn? You can email your course instructor and receive a quick, personal response

• Learn over 2400 words and phrases specific to public safety, plus 180 Alert Words to empower officers in the field

• Program automatically records progress allowing you to immediately pick up where you left off

• Officers can print out vocabulary sheets to use when working out in the field

It is estimated that 10% of the 45-million Hispanics living in the USA speak only Spanish. As this monolingual population grows each year, first responders face a range of challenges created by the language barrier.

As the first on the scene, decisions need to be made quickly and effectively to assure the safety and well-being of all involved. A basic understanding of emergency-specific, Spanish words and phrases can avert a tragedy and save lives.

Course features words and phrases for helping victims on the scene, issuing emergency directions, physical symptoms, injuries, and much more.

Note: This course is not appropriate for minors. Some subject matter and Alert Words include translations of vulgar language intended only for state and local public safety professions.

Spanish For Firefighter /EMS/Law Enforcement/Corrections/911 DispatchFor First Responders, It’s crucial to speak and understand basic Spanish words.This course teaches first responders to speak and understand emergency-specific words and phrases.

NEW!Spanish for First Responders

Unique, audio-visual, online course No prior knowledge of Spanish needed No confusing rules of grammar to learn

Please contact Sara.Edel for additional information at 763.657.3710 or [email protected]

Sign up for classes atwww.myspanishteacher.com/hennepintech

LAW

, FIR

E, E

MS

& S

AFE

TY


Students who complete 15 hours of training and achieve a 70% or higher on the online course assessment will earn 15 POST Credits for each class on this page.Spanish for 911 DispatchersThe growing of Spanish-speaking 911 callers is increasing and the ability to understand 911 callers is a matter of life and death. This course focuses on public safety and emergency situations, including understanding the nature of the call, collecting information about injuries, securing the correct street address, keeping the caller calm, and much more. *An easy-to-use, interactive audio-visual program you can access online 24/7 * Start anytime *Learn over 2400 words and phrases specific to emergencies, plus 180 Alert Words designed to empower 911 dispatchers when taking calls. *No prior knowledge of Spanish needed & learn at your own pace *911 dispatcher can print out vocabulary sheets to use when taking calls. *Have a question about a particular phrase you need to learn? You can email your course teacher and receive a quick, personal response. 995: Online $89

Spanish for CorrectionsThe growing Hispanic inmate population creates issues for correction officers. As the Hispanic population grows, incarcerated gang members often use their Spanish-speaking skills to undermine the efforts of corrections officers and other prison staff. Course features Spanish phrases for issuing commands, controlling emergency situations, prison terminology, and much more. *An easy-to-use, interactive audio-visual program you can access online 24/7. *Learn over 2400 words and phrases specific to the prison environment, plus 180 Alert Words designed to empower correction officers. *No prior knowledge of Spanish needed. *Correction Officers can print out vocabulary sheets to use when taking calls. *Have a question about a particular phrase you need to learn? You can email your course teacher and receive a quick, personal response.998: Online $89

Spanish for Firefighters/EMSAs the Spanish-speaking population grows each year, first responders face a range of challenges created by the language barrier. As the first on the scene, decisions need to be made quickly and effectively to assure the safety and well being of all involved. This course feature words and phrases for helping victims on the scene, issuing emergency directions, physical symptoms, injuries and much more. *An easy-to-use, interactive audio-visual program you can access online 24/7. *Learn over 2400 words and phrases specific to park officers, plus 180 Alert Words designed to empower first responders. *No prior knowledge of Spanish needed. *Firefighters and EMS can print out vocabulary sheets to use when taking calls. *Have a question about a particular phrase you need to learn? You can email your course teacher and receive a quick, personal response.997: Online $89

Spanish for Law EnforcementThis course teaches police officers to speak and understand job specific words and phrases needed to assure public safety despite a language barrier with the Hispanic population. Spanish for Law Enforcement features words and phrases for a range of duties, including traffic stops, DUI, and domestic disturbances, issuing commands, collecting information and much more. *An easy-to-use, interactive audio-visual program you can access online 24/7. *Start anytime *Learn over 2400 words and phrases specific to public safety, plus 180 Alert Words designed to empower law enforcement officers in the field. *No prior knowledge of Spanish needed & learn at your own pace *Law Enforcement Officers can print out vocabulary sheets to use when taking calls. *Have a question about a particular phrase you need to learn? You can email your course teacher and receive a quick, personal response. 994: Online $89

Spanish for Park & Natural Resource Law Enforcement OfficersPark officials report increasing numbers of Spanish-speaking visitors each year. It is crucial for park rangers, wildlife officers and campground/recreation staff to comprehend and communicate in basic Spanish. Course features words and phrases for explaining park rules and regulations, terms for fishing, hunting and wildlife and weather conditions, handling emergencies, and much more. *An easy-to-use, interactive audio-visual program you can access online 24/7. *Start anytime *Learn over 2400 words and phrases specific to park officers, plus 180 Alert Words designed to empower officers in the field. *No prior knowledge of Spanish needed & learn at your own pace *Park & Natural Resources Law Enforcement Officers can print out vocabulary sheets to use when taking calls. *Have a question about a particular phrase you need to learn? You can email your course teacher and receive a quick, personal response. 996: Online $89

Self-paced, Online Spanish Classes

LAW, FIR

E, EMS &

SAFETY

Winter/Spring 2013

LAW, FIR

E, EMS &

SAFETY


“

Probably more grumbling and groaning than cheering. Rather than sitting in a boardroom or classroom, why not wrap your team-building training with an activity that everyone enjoys – eating! And what better way to get a group together than over food.

Good food, good company under the tutelage of a fabulous chef/trainer is in store for your team!

Chef Dave will meet with you to devise a strategy to put together teams in the kitchen, assign them tasks and get them working together to prepare a wonderful meal and experience. The finale is in the meal! You will work with Chef Dave to determine a menu, timing and issues that you may want to resolve in building your team. Not only does he have great experience and insight into integrating teamwork into cooking, he also makes it tremendously fun!

Team Building in the KitchenCooking up Success!

Dave Eisenreich has 33 years hospitality experience as cook, sous chef, and chef. He continues his industry involvement as an on-call chef for two caterers and as personal chef. During his 10 years at HTC, Dave has taught many

courses, among which are baking, decorative works, global cuisine, fundamentals of wine, cooking with ale and lager, bar and beverage, and human relations management.

Representing Hennepin Technical College, Dave was nominated for Award of Excellence in 2006 and Chef of the Year 2008 by the American Culinary Federation, Minneapolis Chapter. Personal interests include international travel, bicycling and catering.


Forming, storming, norming, performing”….Dr. Bruce Tuckman has explained how teams form and perform… but seriously…. if you mention “team building” to your staff, what do you hear?

Guided by a fabulous chef Prepare a meal together Good food, good company

TRA

DES

& IN

DU

STRY

Food Manager Certification TrainingThis compliance training provides certification required by the State of Minnesota. The one-day program consists of a three-hour training session followed by a three-hour certification examination that meets federal, state and local regulations regarding food safety. Any owner or operator of a food establishment must employ one full-time certified food manager for each site to be in compliance. 0.6 CEU1261: M, January 28, 2 - 8 pm, Eisenreich, Brooklyn Park1263: S, March 2, 8:30 am – 4:30 pm Forpahl, MCTC1265: M, April 1, 2 - 8 pm Eisenreich, Brooklyn Park1267: S, May 11, 8:30 - 4:30 pm Forpahl, MCTC

1 session, $150

Food Manager RecertificationThis course fulfills the requirements for re-certification under current Minnesota state law. NO EXAM is required. A Certificate of Attendance will be provided to each student. 0.4 CEU1262: M, January 28, 2 - 6 pm Eisenreich, Brooklyn Park1264: S, March 2, 8:30 am – 12:30 pm Forpahl, MCTC1266: M, April 1, 2 – 6 pm Eisenreich, Brooklyn Park1268: S, May 11, 8:30 am – 12:30 pm Forpahl, MCTC1 session, $95

Page 39

Culinary ArtsCatering FundamentalsDesigned for those interested in operating a Food Cart, being a Personal Chef, running a Catering Service or gaining an understanding of licensing a food service operation. Topics include: • Why do you want to start a food business in Minnesota? • Overview of Food Safety• Licensing, who needs one and how to obtain one for a full

service restaurant, food cart, personal chef or temporary vendor

• Cooking for a crowd offers challenges that require planning and care

This course will give you practical techniques to make the catering process easier and safer. 0.9 CEU1260: W, March 20 & 27, 6 - 9:30 pm Eisenreich, Brooklyn Park 2 sessions, $150

Cooking for Health and WellnessEveryone seems to know that some foods, in excess, are not good for you. Ingredients that supply a lot of fat can create a dish that is satisfying and tasty. Alternatively, low fat ingredients often are good for you, but lack a pleasing “mouth feel” and leave the diner unsatisfied. This course is designed to use elements in cooking that add texture, flavor and color to make meals more enjoyable and are also good for you. Inspiration for the dishes that you will prepare come from a global perspective of food preparation and technique. Menus from Asia, regional cuisine of the United States and the Caribbean give us a multitude of choices. Jerk pork, for example starts with a lean cut of pork loin and develops it’s flavors using spices and cooking technique that results in a flavorful, satisfying and healthy treat. The classes will explore salads, soups, entrees, breads, side dishes and desserts. Beyond the enrollment fee, the course also requires $50 lab fee for ingredients. Note: bring supply containers for yourself since there will be enough food to bring some home. If you have a favorite knife you like to work with, please feel free to bring it. Wear comfortable shoes and clothing. 0.8 CEU1259: W, February 6 & 13, 6 - 9:30 pm Eisenreich, Brooklyn Park 2 sessions, $95

Basic Cooking SkillsDo you love to cook, but feel intimidated by your lack of skill? Well we’ve got a basic skills course that is sure to minimize that lack of confidence. Our class begins with a demonstration by the instructor. Then the class is divided into groups to prepare the menu. The instructor is always close by to answer questions and offer assistance. At the end of the class, students sit down to enjoy the food they prepared, and reflect on their new sense of culinary satisfaction! Once fundamental techniques and methods are understood it becomes possible to cook virtually any food. Basic knife skills, dry heat, moist heat and combination cooking methods will be covered in this course. 0.9 CEU1297: M, January 28 - February 11, 6 - 9: 30 pm Forpahl, Brooklyn Park 3 sessions, $150

Basic Pastry TechniquesExplore the magic of pastries and baking in three sessions. Have fun learning the fundamentals of combining just the right ingredients and utilizing the proper techniques to create a variety of classic treats. Some of the delicacies you will learn to make include traditional American-style pies and cookies, European-style layered cakes and tortes, buttercream icing, mousses, cream puffs, eclairs, and a fruit tart with creme patisserie. 0.9 CEU1258: M, April 8 - April 22, 6 - 9: 30 pm Forpahl, Brooklyn Park 3 sessions, $150

TRA

DES &

IND

USTRY

Winter/Spring 2013

Food & Alcohol Certifications

Please note: Saturday class is held at Minneapolis Community & Technical College and Monday classes are held at Brooklyn Park. Students must call 763.488.2721 to have materials mailed to you before class begins.

Please note: Students must call 763.488.2721 to have materials mailed to you before class begins.


Home Inspection TrainingHennepin Technical College is partnering with the American Home Inspectors Training Institute (AHIT) to offer you the nation’s leading home inspection training program. This course and AHIT’s marketing support programs will enable you to either start and operate your own successful home inspection business or to be a significant contributor in an established company. This seven-day, 70-hour comprehensive course includes 6-days of hands-on technical training, including 3 inspections in the field. Also includes one day of marketing and business training to get your business off the ground. Tuition includes instruction, books and materials as well as a lab component. Instructors are not only experienced and successful home inspectors, but also experienced and professional trainers. Support is also available after the course ends to assist individuals in being successful working as a Home Inspector. 7.0 CEU1298: FSR, March 8 - 10, 8 am – 6 pm Staff, Eden Prairie 3 sessions, $1,795

Home Inspection

Please read: Reduced tuition for students who register 30 days in advanced, Veterans and Workforce Center clients: $1,495! Please call 763.488.2721 to receive the discounted price.

Learn how to perform a professional inspection on your own time, in your own home, and at your own pace. All of the materials will be shipped to your door. You’ll learn independently, but not alone- with unlimited instructional support. The eight course study modules and books, combined with audio and visual tutorials, photos of numerous inspection scenarios, practice exercises and quizzes, provide you with a step-by-step process for executing a complete, thorough, professional home inspection and producing a professional home inspection report. Information is also provided on how to successfully start up and market your home inspection business. Take exams online and receive instant feedback. 7.0 CEU

1303: Starting January 14 ending May 22 Online, $995

Home Inspection - Online


TRA

DES

& IN

DU

STRY

Building Contractors

Building ContractorHennepin Technical College offers the Building Contractors continuing education course for current licensed builders. Students need to attend a one-day session to satisfy the seven hours of required instruction. Included is the one hour of required energy code instruction. Students must provide contractor license number along with their picture ID in order to receive a certificate. Pending approval by the Minnesota Department of Labor. (2011 licensing year). 0.7 CEU

NEW Provider! All presenters will be in-person (no video-taped presentations)Students must provide contractor license number along with their picture ID in order to receive a certificate. 1306: F, January 18, 7:30 am – 2:10 pm 1310: F, February 1, 7:30 am – 2:10 pm 1308: F, March 15, 7:30 am – 2:10 pm 1309: F, April 12, 7:30 am – 2:10 pm Staff, Brooklyn Park 1 session, $1291307: F, February 8, 7:30 am – 2:10 pm 1311: F, March 1, 7:30 am – 2:10 pm 1312: F, March 29, 7:30 am – 2:10 pm Staff, Eden Prairie 1 session, $129


Fall 2012

TRA

DES &

IND

USTRY

Safety

Rigging Inspection & Signal PersonThis course addresses the training needs of construction and industrial workers who rig loads and give signals for lifting with hoists and cranes. The training is provided by Hennepin Technical College. Recommended For:This course is designed for construction and industry personnel who are currently, or are training to be, responsible for the operation of cranes and hoists, the rigging of suspended loads and giving signals to crane operators or the development of a written lift plan. This eight-hour course is designed to meet State of Minnesota requirements for Qualified Rigger and Signal Person provision effective February 8, 2011.

Participants will: identify critical indicators of damage and fatigue commonly found in slings and rigging hardware, demonstrate knowledge of the ANSI standard hand and voice signals for crane operations. Topics covered include: inspection criteria for alloy chain, wire rope, and synthetic slings as well as rigging hardware. Performance requirements for the periodic inspection of slings and rigging hardware. Documentation requirements for rigging inspections. Proper procedures for communicating with the crane operator through standardized voice and hand signals. 0.8 CEU1180: M, January 14, 8 am - 4:30 pm1181: M, February 11, 8 am - 4:30 pm1182: M, March 11, 8 am - 4:30 pm1183: M, April 8, 8 am - 4:30 pm1184: M, May 13, 8 am - 4:30 pmStaff. Eden Prairie 1 session, $185

Industrial and Environmental Health & Safety Training

“Egan Company uses HTC for our Qualified Riggers and Signalman training and Load Securement training.

The trainers are professional, knowledge and make the training sessions interesting. Based on our experience with HTC, I would highly recommend HTC for your training needs.”

– Larry R. Hanson, Safety Director/Claims Manager

“Partnering with HTC and Eric Gohl has allowed Lake Superior College to expand our Industrial Safety Program by increasing the number and variety of training courses we can now offer in Northern

Minnesota and Wisconsin. The cooperation and flexibility experienced in working with HTC ensures quality training by experienced instructors all designed to meet the needs of my customer.”

– Bill Gundersen, Customized Training Representative, Lake Superior College

Winter/Spring 2013


New Rules for 2013 – Are Your Ready? NEWThis class will cover the most recent rule changes and new requirements. Topics include: commercial vehicle registration, changes in medical card and CDL requirements, texting and cell phone use, and more.

Compliance, Safety, and Accountability (CSA) – Revised The purpose of this course is to review how CSA works and how it affects not only industry, but drivers of vehicles weighing 10,000 pounds or more. It includes detailed explanation of qualification files and in depth training about log books.

Hazardous Material Transportation (HazMat Training)The course offers training in the transportation of hazardous materials as it relates to commercial vehicle operation. It features updated Minnesota and Federal laws regarding the safe transportation of HazMat. It will cover USDOT HazMat communications standards, cargo tank and other packaging standards, loading and unloading requirements, hazmat load securement and background checks for HazMat endorsed drivers.

Load Securement - RevisedThe goal of this course is to offer load securement training to drivers involved in the hauling a variety of cargo. It features updated Minnesota and Federal laws regarding proper securement methods and devices. It includes both classroom and hands-on exercises.

Inspection Preparedness - NEWThe purpose of this course is to review a roadside inspection of vehicles weighing 10,000 pounds or more. It addresses all aspects of an inspection, including classroom and hands on exercises.

Other classes include: Small Fleet Management, Driving with a Plan, Brake Technology & Adjustment, Flagging and Work Zone Safety, Permitting Oversize/Overweight Loads, Heavy Equipment Operator Training (HEOT) and Pilot Car/Escort Certification.

NEW!Commercial Vehicle Operator Training (CVOT)

If you would like us to provide on-site training in any or all of the program content areas, please call Erik Gohl at Hennepin Technical College, Customized Training Services at 952.995.1346 or [email protected].

TRA

NSP

ORT

ATIO

N


Testing & Certification:Testing of knowledge gained during the winter training will take place at the end of each session and students will be graded with a pass or referral. A 70% or better score in each test is equivalent to a pass. Less than this is a referral and subject to a performance assessment during the on-the-job session where both knowledge and practice is assessed.

The certification process involves the assessment of competence to operate equipment safely and efficiently to standards that have been set within performance objectives. Performance objectives are both practical and knowledge based skills leading to competence.

Competence is defined as follows: A student’s ability to consistently apply qualified skills and knowledge to a given job activity.

Hennepin Technical College verifies the recommendation and provides certificates of completion.

Program content:• Introduction to Equipment Operation• Compaction of Soil, Aggregate

& Hot Mix Asphalt• Grades and Blueprints• Equipment, Maintenance, Trouble

Shooting and Costs• Front-End Loaders and Rollers• Bulldozers and Rollers• Backhoes, Excavators and Rollers• Pavers and Rollers• Motor Graders and Rollers• Scrapers and Rollers

Program delivery: This unique program is delivered in 2 parts.1. Interactive Classroom instruction which takes

approximately 10 days to complete and will take place during the winter, non-construction season.

2. On-the-job instruction that focuses on all aspects of the actual running and operating of a selected piece of equipment with the close supervision of an experience instructor/operator who will teach specific skills required for competent operation and certification. As part of the operation, the student will put into practice many of the skills learned during the winter training session.

NEW!Heavy Equipment Operator Training Program (HEOT)

The Heavy Equipment Operator Training (HEOT) Program was developed through a partnership of road construction companies in Minnesota to train equipment operators during the non-construction season

If you would like us to provide on-site training in any or all of the program content areas, please call Erik Gohl at Hennepin Technical College, Customized Training Services at 952.995.1346 or [email protected].

TRA

NSPO

RTATION


Download the current HTC Industrial Safety and OSHA Compliance course catalog online: www.hennepintech.edu/customizedtraining/cts/38

Safety

We offer consultation and real-world safety and compliance training in:

Did you know that lost productivity from injury and illness costs businesses $60 billion each year?

GeneralEmergency Response PlanningFire ExtinguishersHAZMAT Awareness, Operator, Technician, and Incident CommandHAZMAT and HAZWOPER Refreshers40 Hour HAZWOPEROSHA 10 and 30 hour Safety ProgramsSafety Inspection & AuditsWorkplace Ergonomics/ Office Safety

HealthBloodborne PathogensEnvironment MonitoringLab Safety/Management of Hazardous ChemicalsEmergency Eye Wash/ShowersPersonal Protective EquipmentRespiratory ProtectionRespirator Fit Testing

Industry & ManufacturingElectrical SafetyLockout/TagoutMachine GuardingOccupational Noise Exposure

SpecialtyAerial Work Platform SafetyChain Saw SafetyCombustible Dust Confined Space EntryFall ProtectionForklift Operation/SafetyGrounds Keeping SafetyQualified Signal PersonTrenching and Excavation Safety

TRA

DES

& IN

DU

STRY


MN Commercial Vehicle Inspector Re-CertificationProvides certified Minnesota Commercial Vehicle Inspectors with the required two year recertification training and test. Designed for those who perform required safety inspections of commercial vehicles. The instructor is certified by the Minnesota State Patrol. 0.5 CEU1246: T, January 15, 8 am - 3 pm1247: T, January 29, 8 am - 3 pm1248: T, February 26, 8 am - 3 pm1249: T, March 12, 8 am - 3 pm1250: T, March 26, 8 am - 3 pm1251: T, April 9, 8 am - 3 pm1252: T, April 23, 8 am - 3 pm1253: T, May 7, 8 am - 3 pm1254: T, May 21, 8 am - 3 pmAmundson, Brooklyn Park 1 session, $95

Commercial Vehicle

Construction Truck Operator Training (CTOT)

For more information about Transportation classes, please contact us at 952.995.1330 or 763.488.2721.

Winter/Spring 2013

TRA

NSPO

RTATION

“Duininck has used CTOT from its inception. We send all our commercial drivers license holders through some level of CTOT training every year. This training keeps our drivers up to date on construction truck regulations, truck inspections, brake adjustment, load securement, hazardous material handling, safe vehicle operation including behind the wheel vehicle dynamics and safe driving techniques. The financial rewards to our company in both reduced premiums and low losses make this a program one we are unwilling to change. This CTOT training has proven to be extremely cost effective.”

– Rick Maursetter, Risk Manager, Duininck, Inc.

“Hennepin Technical College conducted several 8-hour HazMat Recertification Class for our Emergency Response Team.

Their combination of creative hands-on exercises, examples shared from actual events, and up to date best practice techniques kept both our new members and experienced veteran team members engaged and participating for the full 8 hours. Even with my 15+ years of experience attending and conducting this type of training class, I picked up several new things. I highly recommend HTC for effective hazardous material and emergency response team training.”

– Scott Norman, EHS Manager, Cypress Semiconductor

For more information about Construction Truck Operator Training (CTOT) please contact Erik Gohl at 952.995.1346 or [email protected].


Courtesy Cab TrainingA training class for individuals who wish to obtain a license to operate a taxi at the Minneapolis/St Paul Airport, (licensed issued by the Metropolitan Airports Commission - MAC) the City of Minneapolis (license issued by city) and the City of St Paul (license issued by city). Course provides information on taxicab operation and ordinances from MAC, Minneapolis, and St. Paul. Students will learn safe driving techniques, geography, map reading, and professional behavior. Some homework is required between class sessions and attendance is mandatory at all sessions for successful completion of the course. 2.1 CEU 6 sessions, $150

Taxi Cab

Visit our website for specific Courtesy Cab Training dates and times.

TRA

NSP

ORT

ATIO

NNEW!

Pilot/Escort Driver CertificationJanuary 2013

Please contact Erik Gohl in Customized Training Services for more information or to book a date at 952.995.1346 or [email protected] for more information.

Locations: Throughout Minnesota

Dates: Beginning January 2013Call for more information

Cost: $180 per person

CEUs: 8 Contact Hours0.8 CEUs

Developed in Partnership with:HTC - Customized Training Services,

AdvancED, and the Minnesota Department of Safety

In 2012, the State of Minnesota passed new laws which mandate operators of vehicles escorting overdimensional loads to hold a current Minnesota Department of Public Safety certification.

All operators will be required to carry this certification BY January 1, 2014.

The Department of Public Safety and the State Patrol have tasked Hennepin Technical College and Advanced Minnesota (formerly Mesabi College) to work with other MnSCU institutions to offer the initial eight-hour certification course at various locations around the state.Classes are scheduled to begin in January 2013 in both open enrollment and contract options. The cost of the certification is $180 per person.All students are required to bring a recent driving record – no more than 30 days old. A request form can be found at: dps.mn.gov/divisions/dvs/forms-documents/Documents/RecordRequestForm.pdf


Moped

Motorcycle Safety Basic Rider CourseRider Course is designed with the beginner in mind, but is a challenge even to experienced riders. The Motorcycle Safety Foundation(MSF) supplies our curriculum and materials and our instructors are MSF-certified. The course includes both classroom and on-cycle instruction, with high-quality, personalized coaching and several hours of practice riding. We also provide the motorcycle, free of charge! Riders 18 and older can earn their motorcycle license by successfully completing the course. You must bring the required protective gear for on the range skills including: Eye protection Long-sleeved shirt/jacket Full-fingered gloves Long pants with no tears or holes Sturdy footwear that covers the ankles A D.O.T. approved helmet Parent/guardian signature is required for participants under 18 years of age *NOTE - If you are 18 or older you must have your motorcycle permit before attending class. **NOTE - Riders who have already failed a state and/or MMSC skill test twice are not eligible for the State Skill Test Waiver. All subsequent skill tests for a motorcycle endorsement must be taken at a DVS exam station. 1.45 CEU 3 sessions, $160

Civilian Police Motorcycle Course - CPMCThe Civilian Police Motorcycle Course (CPMC) is an advanced, 8-hour course for experienced riders. The course uses the same techniques designed to train and keep police motor officers safe, day after day, in any weather and traffic situation. The course will develop coordinated fine-muscle control, balance, skill, and confidence, particularly in the areas of low-speed clutch, throttle and brake control with proper head, eye, and body position. Students learn to master tight and locked turns in confined spaces, as well as slow and 30 mph offset weaves, the intersection (iron cross), 40 mph brake-and-escape, J-turn, and formation riding. Riders must have at least 3 years or 12,000 miles of riding experience to take this course. 0.8 CEU 1 session, $75

*NOTE – If you are 18 or older you must have your motorcycle permit before attending class.

Motorcycle – MopedTo ride safely, moped riders need the same mental strategies a motorcyclist needs. This course is a benefit to anyone who wants to ride on two wheels. 0.45 CEU1 session, $35

Visit our website for specific dates & times.

Please contact Peggy Flakne at 763.488.2721 or [email protected] for more information about Moped and Motorcycle courses.

At no additional cost, you may bring a guest to this seminar. However, your guest must be a registered participant as well. Once you have registered yourself online, please call 952-995-1330 to register your guest.

PERSO

NA

L GR

OWTH

Personal GrowthPassport to RetirementNo matter how near or far from retirement you may be, it’s never too late to plan for your future. This course is packed with the information you need to assess retirement costs, determine your sources of retirement income, improve your investment potential, and help preserve your estate for your heirs. Find out how you can fight inflation, avoid unnecessary taxes, and position yourself from the potentially devastating costs of long-term care. 0.6 CEUGet answers to these critical questions:• What do I want my retirement to look like?• Can I afford to retire early?• How much money will I need?• How can I make my nest egg last?• What are the most effective ways for me to invest?• How can I manage risk in retirement?• How can I protect my assets for my heirs?

1255: T, March 26 & April 2, 6: 30 – 9 pm1256: R, April 4 & April 11, 6: 30 – 9 pmAnderson-CRPC, Brooklyn Park 2 sessions, $45

TRA

NSPO

RTATION

Winter/Spring 2013

Motorcycle


Fee / Tuition Total

Birth Date: Male Ethnic Origin: Caucasian (3) African American (1) Female Hispanic (5) American Indian or Alaskan Native (6) Asian or Pacific Islander (2)The information requested is needed for reporting and research purposes. It will be kept confidential and will not be used as a basis for enrollment or in a discriminatory manner. The information will be used for summary reports required by federal and state laws and regulations to support institution action. Summary reports do not identify individuals. Completion of the confidential information section is voluntary. Refusal to provide any of the requested information will not affect your enrollment. Students with disabilities are encouraged to contact the Support Service Manager on campus to arrange appropriate support services.

Check/money order # ________________________ payable to: Hennepin Technical College.

Invoice company - PO # ______________________ Attn: / Dept ________________________________________

Billing address __________________________________________________________________________________Credit Card # VISA MasterCard DISCOVER

_______________________________________________________________________ Exp. Date _______________

Name on Card (please print) _______________________________________________________________________

Cardholder’s Signature ___________________________________________________________________________ All faxed registrations must include a credit card number and cardholder’s signature

Month/Year

Registrations are accepted on-line, by mail, fax, or in person. Confirmation will not be sent. Payment or a purchase order (PO) number must accompany registration.Student Tech ID or Social Security Numbers are used for student identification purposes on studentrecords. The registration form will be processed whether or not the social security number is provided.

First Name______________________________ Last Name __________________________________

Student Tech ID or Social Security Number _______________________________________________

Title___________________________________ Company ___________________________________

Business Home_____________________________________________ or Suite # ___________

City___________________________________ State_________ Zip __________________________

Phone (work)___________________ (home) ___________________ (fax) _____________________

Phone (cell) ____________________ Email ______________________________________________

Where did you learn about HTC Customized Training? _______________________________________

Please print your name as it appears on your drivers license or ID.

Signature Required

Course Name Course ID # Class Dates Fee / Tuition

Are you an Alumni? Stay Connected.Find out more about HTC and upcoming events - update your contact information on the web at www.HennepinTech.eduAlumni and Supporters link

HOW TO REGISTER:ONLINEhennepintech.augusoft.net

FAXBrooklyn Park: 763.488.2723 Eden Prairie: 952.995.1331

BY MAILHennepin Technical College Customized Training Services 9000 Brooklyn Boulevard, Suite G201 Brooklyn Park, MN 55445

IN PERSONHennepin Technical College 9000 Brooklyn Boulevard, Suite G201 Brooklyn Park, MN 55445

Hennepin Technical College 13100 College View Drive, Suite H150 Eden Prairie, MN 55347

If you have questions about registration, call us at 952.995.1330 or 763.488.2721

Street Address Apartment

I have read and understand the college refund policy _____________________________________H

enne

pin

Tech

nica

l Col

lege i

s an

affirm

ativ

e act

ion,

equa

l opp

ortu

nity

educ

ator

and e

mpl

oyer.

Thi

s doc

umen

t is a

vaila

ble i

n alt

erna

tive f

orm

ats t

o ind

ivid

uals

with

disa

bilit

ies.

Confirmation:If you provide us with your email address, you will receive a confirmation email. We will contact you by email or telephone if your course is canceled or if there are no openings available.

Cancellations/Changes:You will be notified if your course is rescheduled, extended, filled or canceled. Each course has a minimum and maximum number of participants. Information presented in this publication should not be considered as an irrevocable contract.

Refund Policy:(Also applies to purchase orders) Full refunds will be given to any student/company canceling 3 business days prior to the first session. Student and/or companies will incur all charges with no refund if student does not drop the course 3 business days prior to the first session.

Registration Form Winter/Spring 2013


ACES Specializes In:Emergency ManagementEmergency Medical ServicesFire ProtectionIndustrial Safety and OSHA TrainingLaw Enforcement Training

All programs may be customized, delivered at our site or yours, in ways that serve your training needs. David Klocek, 952.995.1315, [email protected] Erik Gohl, 952.995.1346, [email protected] information on offering any of these training programs for your department.

Contact Us Today!

Emergencies, natural disasters and workplace violence can happen without warning; being prepared is more important than ever before.

Come and hear some of Minnesota’s leading business continuity and safety professionals share their insights and best practices.

This year’s conference promises to help your organization – large or small – plan for the unexpected, take care of your people and guard your bottom line.

February 20, 2013 See the BERM ad on page 4 and course listing on page 8 for more information.

Hend

erso

n/FE

MA

publ

ic d

omai

n, c

reat

ive c

ommo

ns –

2009

, Men

a Ar

kans

as To

rnad

o Da

mage

Customized Training Services9000 Brooklyn Boulevard, Suite G201

Brooklyn Park, MN 55445

NON-PROFIT ORGU.S. Postage

PAIDPermit No. 91167Twin Cities, MN

Hennepin Technical College is an affirmative action, equal opportunity educator and employer.

This document is available in alternative formats to individuals with disabilities.

Brooklyn Park Campus9000 Brooklyn Boulevard, Suite G201 Brooklyn Park, MN 55445 763.488.2721

Eden Prairie Campus13100 College View Drive, Suite H150 Eden Prairie, MN 55347 952.995.1330

Law Enforcement and Criminal Justice Center9110 Brooklyn Boulevard Brooklyn Park, MN 55445 763.657.3700

Customized Training Computer Center4220 West Old Shakopee Road, Suite 200 (Minnesota WorkForce Center) Bloomington, MN 55437 952.346.4319

WINTER/SPRING 2013 COURSE SCHEDULE / RESOURCE GUIDE

Updated Building Contractor’s session! New Provider: Jay Carlson, 15-year Hennepin Technical College Carpentry Instructor! see page 40

Emergencies, natural disasters and workplace violence can happen without warning; being prepared is more important than ever before. Come and hear some of Minnesota’s leading business continuity and safety professionals share their insights and best practices.

See the BERM ad on page 4 and course listing on page 8 for more information.

952.995.1330www.hennepintech.edu/cts

February 20, 2013

Hend

erso

n/FE

MA

publi

c dom

ain, c

reat

ive co

mmon

s – 20

09, M

ena A

rkan

sas T

orna

do D

amag

e