CTERA Portal Global Administration Guide 5.0

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Global Administrator Guide

CTERA Portal August 2015

Version 5.0


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Copyright © 2009-2015 CTERA Networks Ltd.

All rights reserved. No part of this document may be reproduced in any form or by any

means without written permission from CTERA Networks Ltd.

Information in this document is subject to change without notice and does not represent acommitment on part of CTERA Networks Ltd.

CTERA, C200, C400, C800, C800+, P1200, CloudPlug, NEXT3, Cloud Attached Storage, and

Virtual Cloud Drive are trademarks, service marks, or registered trademarks of CTERA

Networks Ltd.

All other product names mentioned herein are trademarks or registered trademarks of their

respective owners.

The products described in this document are protected by U.S. patents, foreign patents, or

pending applications.Tip

For legal information and for the end user license agreement, refer to Legal

Information (on page 239) in this guide.


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CTERA Portal Global Administrator Guide i

Contents

Contacting Technical Support ----------------------------------------------------------------------- 7

About the CTERA Portal ------------------------------------------------------------------------------- 9

Management Features -------------------------------------------------------------------------------- 10

Virtual Portals ------------------------------------------------------------------------------------------- 11

Storage Clients ------------------------------------------------------------------------------------------ 12

CTERA Provisioning------------------------------------------------------------------------------------- 14

Getting Started ---------------------------------------------------------------------------------------- 17

Browser Requirements -------------------------------------------------------------------------------- 17

The Global Administration Interface --------------------------------------------------------------- 17

Logging in to the Global Administration Interface --------------------------------------------- 18

Navigating Between Views --------------------------------------------------------------------------- 20

Using the CTERA Portal Administration Interface ---------------------------------------------- 20

The Status Bar ------------------------------------------------------------------------------------------- 21

Accessing Online Help --------------------------------------------------------------------------------- 21

Logging Out ---------------------------------------------------------------------------------------------- 21

Managing Virtual Portals --------------------------------------------------------------------------- 23

Viewing Virtual Portals -------------------------------------------------------------------------------- 24

Adding and Editing Virtual Portals------------------------------------------------------------------ 26

Assigning Global Plans to Virtual Portals --------------------------------------------------------- 28

Adding Global Add-ons to Virtual Portals -------------------------------------------------------- 29

Exporting Virtual Portals to Excel ------------------------------------------------------------------- 31

Deleting Virtual Portals ------------------------------------------------------------------------------- 31

Managing Servers ------------------------------------------------------------------------------------ 33

Viewing Servers ----------------------------------------------------------------------------------------- 33

Editing Server Settings -------------------------------------------------------------------------------- 35

Viewing Connected Devices -------------------------------------------------------------------------- 37

Monitoring Server Activity --------------------------------------------------------------------------- 38

Viewing Server Tasks ---------------------------------------------------------------------------------- 41

Viewing Servers' Statuses ---------------------------------------------------------------------------- 43

Restarting Servers -------------------------------------------------------------------------------------- 44


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Contents

ii CTERA Portal Global Administrator Guide

Managing Devices ------------------------------------------------------------------------------------ 45

Viewing All Devices------------------------------------------------------------------------------------- 46

Viewing Individual Devices' Statuses -------------------------------------------------------------- 47

Viewing Individual Devices' Backup Status ------------------------------------------------------- 49

Viewing Individual Cloud Gateway's Storage Status ------------------------------------------- 51

Managing Cloud Drive Synchronization ----------------------------------------------------------- 54

Editing Device Settings -------------------------------------------------------------------------------- 55

Remotely Managing Devices ------------------------------------------------------------------------- 58

Remotely Performing Cloud Backup Operations on Devices -------------------------------- 60

Exporting Devices to Excel --------------------------------------------------------------------------- 62

Remote Wiping Mobile Devices--------------------------------------------------------------------- 62

Deleting Devices ---------------------------------------------------------------------------------------- 62

Managing Firmware Images ----------------------------------------------------------------------- 65

Uploading Firmware Images ------------------------------------------------------------------------- 65

Viewing Firmware Images ---------------------------------------------------------------------------- 67

Marking a Firmware Image as the Current Firmware Image -------------------------------- 67

Deleting Firmware Images --------------------------------------------------------------------------- 68

Viewing Devices that Use a Specific Firmware Image ----------------------------------------- 68

Viewing Reports -------------------------------------------------------------------------------------- 69 Viewing the Storage Report -------------------------------------------------------------------------- 70

Viewing the Portals Report--------------------------------------------------------------------------- 71

Viewing the Devices Report -------------------------------------------------------------------------- 75

Viewing the Global Plans, or Plans by Portal Report ------------------------------------------- 76

Viewing the Global Add-ons or Add-ons by Portal Report ----------------------------------- 79

Exporting Reports to Excel --------------------------------------------------------------------------- 80

Managing Storage Nodes --------------------------------------------------------------------------- 81

Adding and Editing Storage Nodes ----------------------------------------------------------------- 81Viewing Storage Nodes ------------------------------------------------------------------------------ 111

Deleting Storage Nodes ------------------------------------------------------------------------------ 112

Notifications ------------------------------------------------------------------------------------------ 115

The Notifications Dashboard ----------------------------------------------------------------------- 116

Configuring Notification Settings ------------------------------------------------------------------ 117

Managing Global Administrators ---------------------------------------------------------------- 119

Viewing Global Administrators --------------------------------------------------------------------- 119Adding and Editing Global Administrators ------------------------------------------------------ 120


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Contents

iv CTERA Portal Global Administrator Guide

Overriding Global Settings for a Specific Virtual Portal ------------------------------------ 171

Managing the CTERA Portal License ------------------------------------------------------------ 173

How the CTERA Portal License Works ------------------------------------------------------------ 173

How Team Portals and Reseller Portals Differ-------------------------------------------------- 176

Adding License Keys ---------------------------------------------------------------------------------- 176

Removing License Keys ------------------------------------------------------------------------------- 177

Viewing CTERA Portal License Information ----------------------------------------------------- 178

Exporting License Keys to Excel -------------------------------------------------------------------- 180

Branding the CTERA Portal ------------------------------------------------------------------------ 181

Creating Skins ------------------------------------------------------------------------------------------ 181

Viewing Skins ------------------------------------------------------------------------------------------- 181

Uploading Skins ---------------------------------------------------------------------------------------- 182

Applying Skins ------------------------------------------------------------------------------------------ 183

Removing the Current Skin Selection ------------------------------------------------------------- 184

Deleting Skins ------------------------------------------------------------------------------------------- 184

Configuring Global Settings ----------------------------------------------------------------------- 185

Configuring Messaging Settings------------------------------------------------------------------ 189

Managing Certificates ------------------------------------------------------------------------------ 193

Installing an SSL Certificate ------------------------------------------------------------------------- 194

Canceling a Pending Certificate Request -------------------------------------------------------- 204

Exporting the Installed SSL Certificate------------------------------------------------------------ 205

Importing an SSL Certificate ------------------------------------------------------------------------ 205

Customizing Global Email Notification Templates ------------------------------------------ 207

Managing Seeding Stations ----------------------------------------------------------------------- 215

Adding Seeding Stations ----------------------------------------------------------------------------- 215

Viewing Seeding Stations ---------------------------------------------------------------------------- 216

Deleting Seeding Stations --------------------------------------------------------------------------- 217

Antivirus File Scanning ----------------------------------------------------------------------------- 219

Overview ------------------------------------------------------------------------------------------------- 219

Setting up Antivirus File Scanning ----------------------------------------------------------------- 219

Managing Antivirus Servers ------------------------------------------------------------------------- 220Adding or Editing Antivirus Servers --------------------------------------------------------------- 221


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Contents

CTERA Portal Global Administrator Guide v

Viewing Logs ------------------------------------------------------------------------------------------ 223

Viewing System Logs ---------------------------------------------------------------------------------- 223

Viewing Access Logs ---------------------------------------------------------------------------------- 225

Viewing Audit Logs ------------------------------------------------------------------------------------ 226

Exporting Logs to Excel ------------------------------------------------------------------------------- 228

Configuring Logging --------------------------------------------------------------------------------- 229

Configuring Event Log Settings --------------------------------------------------------------------- 229

Configuring Syslog Logging -------------------------------------------------------------------------- 230

Clearing Logs -------------------------------------------------------------------------------------------- 231

Using Email Alerts ----------------------------------------------------------------------------------- 233 Adding and Editing Email Alerts -------------------------------------------------------------------- 233

Viewing Email Alerts ---------------------------------------------------------------------------------- 236

Deleting Email Alerts --------------------------------------------------------------------------------- 237

Legal Information ------------------------------------------------------------------------------------ 239

CTERA End User License Agreement -------------------------------------------------------------- 239

GNU GENERAL PUBLIC LICENSE -------------------------------------------------------------------- 243

Apache License ----------------------------------------------------------------------------------------- 246

PostgreSQL Database Management System (formerly known as Postgres, then asPostgres95) --------------------------------------------------------------------------------------------- 248

Index ---------------------------------------------------------------------------------------------------- 249


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CTERA Portal Global Administrator Guide 7

If you require further assistance in configuring or using your CTERA Portal, contact technical

support (http://www.ctera.com/support ).

1Contacting Technical Support

http://www.ctera.com/supporthttp://www.ctera.com/supporthttp://www.ctera.com/supporthttp://www.ctera.com/support


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CTERA Portal is a scalable cloud service delivery platform that you install at your own

datacenter and use to create, deliver and manage cloud storage applications, including file

sharing and sync, backup, and mobile collaboration. CTERA Portal is compatible with cloud

storage infrastructure from multiple vendors, including EMC, HDS, IBM and AWS.

CTERA Portal DataCenter Edition enables you to extend cloud services to remote sites and

mobile users, via CTERA Cloud Gateways, CTERA Agents, and CTERA Mobile. The portalensures data consistency, maintains version history and facilitates file sharing amongst users,

regardless of their access method.

CTERA employs both global source-based de-duplication and data compression. This ensures

that only incremental data changes are transferred for storage in the cloud, and that data

blocks are stored only once, which dramatically reduces storage capacity needs and overall

network traffic.

CTERA Portal DataCenter Edition enables you to create one or more tenants, called Virtual

Portals, on a single set of physical servers. Virtual Portals are accessed by end users and

management staff via web-based interfaces.

CTERA cloud gateways and end-point agents are remotely managed with CTERA Portal using a

single web-based console. Template-based management, centralized monitoring, customized

alerting and remote software and firmware upgrade capabilities make it easy to manage

cloud gateways of various types and sizes as well as individual end-point agents – up to tens

of thousands of connected devices – with no need for on-site IT presence in remote locations.

2 About the CTERA Portal


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10 CTERA Portal Global Administrator Guide

In This Chapter

Management Features -------------------------------------------------------------------------------------------- 10

Virtual Portals ------------------------------------------------------------------------------------------------------- 11Storage Clients ------------------------------------------------------------------------------------------------------ 12

CTERA Provisioning ------------------------------------------------------------------------------------------------- 14

Management Features

With the CTERA Portal, you control all aspects of Cloud Attached Storage, including:

Service Provisioning

Create customer subscription plans that include cloud storage volume, pricing, number of

devices per account, user self-provisioning, and time limits. Add-ons can be used to

supplement existing accounts with additional services, and vouchers allow the creation of

one-off promotions and pre-paid subscription plans.

User Management

Manage anywhere from tens to tens of thousands of subscribers. Control user access,

subscription plans, and add-ons per user account, and view real-time storage usage and

account status.

Remote Device Management and Monitoring


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About the CTERA Portal 2


Manage CTERA cloud gateways and agents remotely. This enables you to view the device

status in detail, including logged events, network status, storage volumes, and recent

backups, as well as to set firmware upgrades, associated backup folders, and more.

Real-Time Event Monitoring

Centrally monitor and audit all events pertaining to the cloud service.

Reporting

Run and export detailed reports on a variety of usage parameters, including storage

usage, bad files, snapshot status, and more. Generate user reports that are automatically

emailed as PDF attachments.

Private Branding

Brand all aspects of the end-user experience, customizing it to your own corporate

identity. This includes the CTERA Portal user interface and all automated email

notifications.

Virtual Portals

As the CTERA Portal owner, you can create one or more virtual CTERA Portals on a single set

of physical servers.

The following types of virtual portal are supported:

Team portal

This type of portal is designed for the needs of a company or team with multiple

members, and as such does not include support for reseller-oriented features. The users

in the portal are the team members.

Team portals are managed by team administrators, who are team members with the

"Administrator” role. These users can manage their team portal via the Administration

tab in their End User Portal. For information on managing team portals, see the CTERA

Team Portal Administration Guide.

All users in the team portal share, by default, a single folder group, enabling cooperative

de-duplication between all members of the group. Furthermore, when the cloud drive

feature is used, each user receives, by default, one personal folder, and can create

multiple additional personal folders. Users can share personal folders. Each user also

receives access to a projects folder that is visible to all the users in the portal. Users can

create projects to collaborate with other team members.


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CTERA Cloud Gateways

CTERA's cloud gateways are hybrid appliances that seamlessly combine local storage, cloud

storage, data protection functionality and collaboration capabilities in a single, cost-effective

package. Ideal for SMBs as well as enterprise branches and remote offices, CTERA's cloud

gateways can replace legacy file servers and tape backup in a single solution with significant

cost savings.

The cloud gateways feature a full set of Network Attached Storage (NAS) capabilities and

comprehensive backup functionality, utilizing on-premises storage capabilities for speed and

local sharing, while taking advantage of cloud storage for off-site backup, universal access,

file sharing, and folder synchronization.

CTERA cloud gateways are managed remotely by CTERA Portal. Template-based management

and remote firmware upgrades make it possible to manage numerous cloud gateways while

maintaining minimal on-site IT and reducing total cost of ownership.

CTERA Agents

CTERA Agents are small-footprint software agents that perform both cloud backup and

enterprise file sync and share (EFSS) functions. CTERA Agents can connect either directly to

the cloud or to a CTERA cloud gateway.

CTERA Agents are available for Windows, Linux and Mac platforms, and are licensed for

either laptop/desktop use or for servers. In all cases they provide sync and backupcapabilities, supporting both file backup and disk-level ("bare metal") backup.

CTERA Agents can be managed remotely by CTERA Portal, where all aspects of backup, sync

and agent setup can be monitored and configured from a single console, including software

upgrades.

CTERA Mobile

CTERA Mobile for iOS and Android enables business users to access their files securely, view

them, edit them, and store them in the cloud where they can be shared with colleagues,

partners and customers.

Users can also easily upload files, such as photos and documents, from their mobile device to

their cloud drives.

CTERA Mobile works in tandem with CTERA Portal to provide access to private folders and

team project workspaces, as well as the ability to view and download backup files.


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CTERA Provisioning

Provisioning is the process of assigning services and quotas to users or tenants.

CTERA includes two levels of provisioning:

Portal-level provisioning

The CTERA Portal owner provisions each virtual portal owner with services and/or quotas.

For example, it is possible to limit a virtual portal to use a total of up to 100GB of storage

space and 50 workstation agents.

Portal-level provisioning is performed by global administrators in the Global

Administration View.

End-user provisioning

The virtual portal owner provisions end users with services and/or quotas, such as

storage space, number of agents, and more.

In reseller portals, end-user provisioning is performed by staff administrators in the Staff

Control Panel or by global administrators in the Administration Control Panel.

In team portals, end-user provisioning is optional and can be performed by team

administrators in the Administration tab of the End User Portal, or by global

administrators in the Administration Control Panel.

Portal-level Provisioning

The following provisioning methods are available for portal-level provisioning:

Global plans

In order to obtain services, virtual portals are assigned to a global plan which defines a

set of services that the portal will receive, and which will subsequently be used by the

portal's end users. Further, the plan can specify a maximum snapshot retention policy for

the portal (see Understanding Snapshot Retention Policies (on page 134)).


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Tip

For reseller portals, the global plan limits the total amount of storage space (and

other resources, such as server agents and workstation agents) allocated to a

reseller portal's end users. That is, if a reseller provisions a 10GB storage quotato an end user, then 10GB of the reseller's storage space quota is consumed

immediately, regardless of whether the end user actually uses the entire 10GB of

storage space. Likewise, Portal Licenses are consumed when the resources are

provisioned to the end user.

For team portals, the global plan limits the total amount of resources used by

end users. Portal Licenses are consumed immediately, when the team portal is

provisioned.

Global add-ons

In addition to the global plan, one or more "global add-ons" can be added to portals. Eachglobal add-on defines a set of services that portals will receive in addition to the services

specified in the global plan. For example, an add-on may include an additional 10 GB of

storage space for the number of devices specified in the global plan. Add-ons can be set

to expire after a specified time period and can be stacked as desired. For example, a

portal may have a subscription plan for 100 GB of storage, as well as two add-ons for

10GB of storage and one add-on for 5GB of storage. While the add-ons are valid, the

portal will be entitled to allocate up to 125GB of cloud storage to end users.

End-user Provisioning (Reseller Portals)

User accounts need to be provisioned in order for end users to obtain services. This is done

by setting the subscription plan, or adding add-ons to the user account.

If a subscription plan or add-on is modified, all user accounts assigned to the plan or add-on is

automatically updated with the changes.

The following provisioning methods are available end-user provisioning in reseller portals:

Subscription plans

In order to obtain services, end users can be subscribed to a subscription plan. The

subscription plan includes the list of services provided to the user and the quota for eachservice.

The subscription plan also specifies a snapshot retention policy for the user's folders (see

Understanding Snapshot Retention Policies (on page 134)).

Add-ons

In reseller portals, end users can subscribe to more services in addition to their

subscription plan, by adding add-ons to the account. Each add-on defines a set of services

that subscribed users will receive in addition to the services specified in the subscription

plan. For example, an add-on may include an additional 10 GB of storage space for thenumber of devices specified in the subscription plan.


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Add-ons can be stacked as desired. For example, a user may have a subscription plan for

100 GB of storage, as well as two add-ons for 10GB of storage and one add-on for 5GB of

storage. While the add-ons are valid, the user will be entitled to 125GB of cloud storage.

Vouchers

A reseller portal allows creating vouchers, which are prepaid coupons that encapsulate

specific add-ons and plans. When a device owner redeems a voucher encoding an add-on,

the add-on is added to the user’s account. When a device owner redeems a voucher

encoding a plan, they are assigned to the subscription plan.

Tip

Vouchers can also contain a hidden plan that is not exposed to end users.

CTERA Portal allows you to mix and match these provisioning methods in order to obtain the

combination that best suits your company's business model and your customer's needs.

End-user Provisioning (Team Portals)

In Team portals, end users must be subscribed to a subscription plan in order to obtain

services. The subscription plan includes the list of services provided to the user and the quota

for each service. Whereas in reseller portals a quota must be specified for each service, in

Team portals, specific quotas can be unlimited, in which case the user account will only be

limited by the quotas of the team portal itself.


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This chapter contains all the information you need in order to get started using the CTERA

Portal.

In This Chapter

Browser Requirements-------------------------------------------------------------------------------------------- 17

The Global Administration Interface--------------------------------------------------------------------------- 17Logging in to the Global Administration Interface---------------------------------------------------------- 18

Navigating Between Views --------------------------------------------------------------------------------------- 20

Using the CTERA Portal Administration Interface ---------------------------------------------------------- 20

The Status Bar ------------------------------------------------------------------------------------------------------- 21

Accessing Online Help --------------------------------------------------------------------------------------------- 21

Logging Out ---------------------------------------------------------------------------------------------------------- 21

Browser RequirementsIn order to use the CTERA Portal, you will need one of the following internet browsers:

Microsoft Internet Explorer 9.0

Mozilla Firefox

Apple Safari 6

Google Chrome

The Global Administration Interface

CTERA Portal provides a global administration web interface for

Managing the servers on which CTERA Portal is installed

Creating and configuring virtual portals

Provisioning virtual portals

Configuring and monitoring the global system

Each virtual portal also has its own administration interface. As a global administator, you can

access the global administration interface and each virtual portal's administation interface.

For information about administering each virtual portal, see the CTERA Team Portal Administration Guide and the CTERA Reseller Administration Guide.

3Getting Started


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3 Getting Started


Logging in to the Global Administration Interface

As a global administrator, you have access to the global administration Web interface. Thisinterface lets you perform global administration tasks for all virtual portals and also enables

you to perform specific administration tasks for a specific virtual portal.

The interface includes the following views:

Administration view. This view enables you to perform administration tasks that are

global, affecting all virtual portals. The tasks described in this guide are performed in this

view.

Each virtual portal's view. This view enables you to perform administration tasks for a

specific virtual portal. (Portal administrators can perform the same tasks via their portal's

administration interface, which is almost identical to this view.)

To log in to the Global Administration Interface

1 Using a Web browser, do either of the following:

Open http://global.

Where is the CTERA Portal's DNS suffix.

For example, to log in to the global administration interface of a portal whose DNS

suffix is "acme.com", you should open http://global.acme.com .

This opens the interface to the administration view.

Tip

Alternatively, you can use the IP address of one of the CTERA Portal servers. For

example, to connect to the Global Administration View of a portal whose server

IP address is 192.168.10.10, open http://192.168.10.10 . This method

enables you to gain access to the Global Administration View, if the DNS service

is not set up properly.

Open http:///admin .

This opens the interface to the specific portal's view.

After connecting, you can switch to any specific virtual portal view or back to the

Administration view, as described in Navigating Between Views (on page 20).


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Getting Started 3


The CTERA Portal opens displaying the Administrator Login page.

2 In the fields provided, type your user name and password.

3 Click Sign In.

The Global Administration interface opens displaying the Main > Dashboard page of

either the Administration view or a specific portal. The Administration view is shown

here. Most tasks in this guide are performed from the Administration view.


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3 Getting Started


Navigating Between Views

To navigate between the Administration view and all specific virtual portal views

1 Open the portal drop-down list in the status bar.

2 Select Administration or the virtual portal you want to manage.

Using the CTERA Portal Administration Interface

CTERA Portal interfaces consist of the following elements:

a Menu. Used for navigating between pages in the CTERA Portal. Click to expand a menu

section and then click a menu item to display it in the main frame.


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Getting Started 3


b Main frame. Displays the CTERA Portal pages, each of which contains controls and

information.

c Status bar. Displays general and session-specific controls and information.

The Status Bar

The status bar includes the following elements:

Your user name

A button for logging out of the CTERA Portal

See Logging Out (on page 21).

A button for accessing online helpThe firmware version

A drop-down list for navigating between virtual portals

See Navigating between Virtual Portals (see "Navigating Between Views" on page 20).

Accessing Online Help

To access online help

In the status bar, click Help.

Logging Out

To log out of the CTERA Portal

In the status bar, click Logout.

You are logged out of the CTERA Portal.

Tip

You will be automatically logged out after a period of inactivity.


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The CTERA Portal can be divided into tenants, known as virtual portals, each of which

manages a subset of devices and CTERA Portal user accounts. The following types of virtual

portal are supported:

Team portal

This type of portal is designed for the needs of a company or team with multiple

members, and as such do not include support for reseller-oriented features. The users inthe portal are the team members.

Team portals are managed by team administrators, who are team members with the

"Administrator” role. These users can manage their team portal via the Administration

tab of their End User Portal.

Reseller portal

This type of portal includes support for reseller-oriented features such as add-ons, plans,

vouchers, and self-registration. The end users in the portal are the reseller's subscribers.

Reseller portals are managed by staff administrators in the Staff Control Panel.

For more detailed information on the two types of virtual portals, see Virtual Portals (on

page 11).

This chapter explains how to add, edit, and delete virtual portals, as well as log in to any

virtual portal and manage its contents.

The tasks in this chapter can be performed in the Global Administration View only.

In This Chapter

Viewing Virtual Portals -------------------------------------------------------------------------------------------- 24

Adding and Editing Virtual Portals ------------------------------------------------------------------------------ 26

Assigning Global Plans to Virtual Portals ---------------------------------------------------------------------- 28

Adding Global Add-ons to Virtual Portals --------------------------------------------------------------------- 29

Exporting Virtual Portals to Excel ------------------------------------------------------------------------------- 31

Deleting Virtual Portals -------------------------------------------------------------------------------------------- 31

4Managing Virtual Portals


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4 Managing Virtual Portals


Viewing Virtual Portals

This task can be performed in the Global Administration View only.

To view all virtual portals

In the navigation pane, click Main > Portals.

The Main > Portals page appears, displaying all virtual portals in the system.

Team portals are indicated by the icon, and reseller portals are indicated by the

icon.

The table includes the following columns.


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Adding and Editing Virtual Portals


To add or edit a virtual portal

1 Do one of the following:

To add a new virtual portal, in the Main > Portals page, click New Portal.

To edit an existing virtual portal, select the portal and click Edit Portal.

The Virtual Portal Manager opens displaying the Profile tab.

2 Complete the fields using the information in the following table.

3 Click Save.


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Managing Virtual Portals 4


Table 2: Virtual Portal Profile Fields

In this field... Do this...

Name Type a name (unique identifier) for the virtual

portal.

Type Select the virtual portal's type:

Team Portal

Reseller Portal

For information on portal types, see Virtual

Portals (on page 11).

This field is read-only, when editing an existing

virtual portal.

Catalog Node Server Select the virtual portal's catalog node server.

Catalog node servers are database servers that

store metadata. CTERA Portal supports multiple

catalog node servers for scalability.

Status Select the status of the virtual portal to Enabled

or Disabled.

If you set the status to disabled, the following

things happen:

Users cannot log in to the portal, and

devices cannot connect.

Reports and email notifications are not sent

from the portal.

User self-registration is disabled.

Global administrators can still connect to

disabled portals via the Global Administration

View .

Billing ID Optionally use this field to enter the virtual

portal owner's billing ID. This enables

integration of the portal with an external billing

system.

Provision quotas for this

virtual portal

This field is relevent for reseller portals only.

Deselect this box to allow a reseller unlimited

quotas (subject only to the limits of the portal

license).


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Assigning Global Plans to Virtual Portals


To assign a global plan to a virtual portal

1 Access the Virtual Portal Manager.

See Accessing the Virtual Portal Manager.

2 If the virtual portal is a reseller portal, select the Provision quotas for this virtual portal

check box.

3 Click the Provisioning tab.

The Provisioning tab appears.

4 In the Subscription Plan field, click .


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The Select Your Subscription Plan dialog box opens.

5 In the Subscription Plan drop-down list, select the global plan to assign the portal.

6

Click OK.

7 In the Subscription Expiration field, you can click to specify the date on which the

portal's subscription to the selected plan should expire. This field is only relevant for

plans that are defined as time limited trial plans. Otherwise the field is disabled.

8 Click Save.

The virtual portal is assigned to the subscription plan.

Adding Global Add-ons to Virtual Portals


To add global add-ons to a virtual portal

1 Access the Virtual Portal Manager.

See Accessing the Virtual Portal Manager.

2 If the virtual portal is a reseller portal, select the Provision quotas for this virtual portal

check box.

3 Click the Provisioning tab.


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Exporting Virtual Portals to Excel

You can export a list of user virtual portals and their details to a Comma Separated Values(*.csv) file on your computer, which you can open with Microsoft Excel.


To export virtual portals to Excel

1 In the navigation pane, click Main > Portals.

The Main > Portals page appears, displaying all virtual portals in the system.

2 Click Export to Excel.

The virtual portals are exported.

Deleting Virtual Portals

Warning

When a virtual portal is deleted, all of its contents are deleted as well. Deleted

portals cannot be recovered.


To delete a virtual portal


In the Main > Portals page, select the desired portal's row, then click Delete Portal.

Click the Delete button in the individual portal's manager.

A confirmation message appears.

2 Click Yes.

The virtual portal and all of its contents are deleted.


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As a global administrator, you can manage the servers on which CTERA Portal is installed.

In This Chapter

Viewing Servers ----------------------------------------------------------------------------------------------------- 33

Editing Server Settings -------------------------------------------------------------------------------------------- 35

Viewing Connected Devices -------------------------------------------------------------------------------------- 37Monitoring Server Activity --------------------------------------------------------------------------------------- 38

Viewing Server Tasks ---------------------------------------------------------------------------------------------- 41

Viewing Servers' Statuses----------------------------------------------------------------------------------------- 43

Restarting Servers -------------------------------------------------------------------------------------------------- 44

Viewing Servers

This task can be performed in the Global Administration View only. To view the CTERA Portal servers

1 Select Main > Servers from the menu.

All the CTERA Portal servers are displayed.

2 To view or edit a server's settings, click the server's name.

5Managing Servers


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5 Managing Servers


The Server Manager opens displaying the General Settings tab.


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Managing Servers 5


Editing Server Settings

You can edit a server's settings, including configuring a server as a catalog node and/orapplication server, setting the public IP address of the server, and the IP address to which

each virtual portal's DNS should resolve. This allows you to restrict specific portals to be

accessible only from a specific network interface.


To view or edit a server's settings

1 Click the server's name in the Main > Servers page.

2 Change the general settings as needed:

a Name. The unique name of the server.


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5 Managing Servers


b Act as application server. Select this option to configure the server to act as an

application server. An application server accepts CTTP connections from devices and

HTTPS connections from end users and CTERA Mobile. If the checkbox is unchecked,

this server will not allow any client logins.

c Catalog Node. Select this option to configure the server to act as a catalog node,

select the checkbox. A catalog node is a database server used to store file metadata.

d Act as document preview server. Select this option to define the server as a

document preview server. We recommend designating at least two servers for

generating document previews, for high availability. When a server is defined as a

document preview server, the other server type options are disabled.

Document previews are requested by end users from the end user portal's Web

interface, the Cloud Drive, and backup folders. When a user clicks on a file’s name oricon in one of these locations, the file is displayed in the online viewer.

e Replication Of . Indicates if the server is a replication server and specifies which server

it replicates. Replication is configured when the server is installed.

f Default Address. The default IP address of the server.

g Public NAT Address. Select this option to declare that the server's default IP address

has a public Network Address Translation (NAT), and type the public IP address in the

field. This controls the default IP address of this server that is exposed using DNS.

h

Custom Address Mappings. By default, the portal listens to virtual portals on the

default address. You can optionally bind specific virtual portals to other interfaces

(specified by IP address) of the server, which will cause this IP address to be published

by the DNS server, and will prevent access to the specified portal via other IP

addresses of the server.

To set custom address mappings, do the following:

1 Select the Custom Address Mappings check box.

The Custom Address Mappings table is enabled.

2 For each virtual portal that should be bound to an IP address of the server, click in

the virtual portal's row, click in the IP Address field, then type the IP address to be

translated. This should be the IP address of the local interface which should

accept connections for clients of the specified virtual portal.

To bind this virtual portal to the default IP address, do not enter a value in this

field.

3 If NAT is used, and the public IP address of the interface differs from the private IP

address, click in the NAT IP Address field in the virtual portal's row, and then type

the IP address to which the original IP address should be translated. This public

address will be published by the CTERA Portal DNS server.


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Managing Servers 5


To specify that the public IP address is equal to the private IP address, do not

enter a value in this field.

i Read Cache Size Limit. The maximum amount of server RAM to allocate to the read

cache that is used to accelerate reads from the storage nodes.

3 Click Save.

Viewing Connected Devices

You can view information about a server's currently connected devices.


To view a server's currently connected devices 1 Click the server's name in the Main > Servers page.

2 Select the Clients tab.

For information on the Client tab fields, see the following table.


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Table 3: Server Clients Fields

This field... Displays...

Name The name of the client device.

Owner The name of the client device's owner.

Total In The total CTTP traffic sent from the client device to the virtual portal.

Total Out The total CTTP traffic sent from the virtual portal to the client device.

Average In The average speed (throughput) of traffic sent from the client device

to the virtual portal in bytes/second.

Average Out The average speed (throughput) of traffic sent from the virtual portal

to the client device in bytes/second.

In Backup Indicates whether the client device is currently backing up files to the

CTERA Portal. Devices in backup are marked with the icon;

otherwise, no icon appears.

Connected Since The date and time of connected.

Monitoring Server Activity

You can view charts displaying a server's activity data.


To view a server's activity



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2 Click the Activity tab.

For information on the charts displayed, see the following table.


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Table 4: Server Activity Charts

This chart... Displays...

Load Average The server's average load over time.

A server's load is the number of currently running processes that are

using, or waiting to use, the CPU.

Java RAM Usage (MB) The server's Java RAM usage in MB over time.

Storage Traffic In

(KB/Second)

The incoming storage traffic in KB/second over time.

Storage Traffic Out

(KB/Second)

The outgoing storage traffic in KB/second over time.

Storage Operation In

(IO/Second)

The number of read operations performed by the CTERA Portal on

cloud storage nodes.

Storage Operation Out

(IO/Second)

The number of store operations performed by the CTERA Portal on

cloud storage nodes.

CTTP Traffic In (KB/Second) The incoming CTTP traffic in KB/second over time.

CTTP Traffic Out

(KB/Second)

The outgoing CTTP traffic in KB/second over time.

Blocks Reclaimed

(Blocks/Second)

The number of blocks deleted per second, as part of system

maintenance.

Antivirus Throughput

(KB/Second)

The amount of throughput by Cloud Drive antivirus, in KB/second.

Files Scanned (File/Second) The number of files scanned by Cloud Drive antivirus.

Block Verifications (Per

Minute)

The number of block verifications per minute. Block verifications are

executed when the portal is executing a consistency check as part of

system maintenance.

Open Database Connections The number of open database connections over time.

Logged In Users The number of CTERA Portal administrators logged in over time.

Connected Devices The number of connected client devices over time.


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Viewing Server Tasks

You can view the server's currently running tasks and completed tasks.


To view a server's tasks


2 Select the Tasks tab.

3 Do any of the following:

To view currently running tasks, clicks the Running Tasks sub-tab.

To view completed tasks, clicks the Recently Completed sub-tab.

To view scheduled tasks that have not yet been started, clicks the Scheduled Tasks

sub-tab.

The relevant information appears. For information on the fields displayed, see the

following table.


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Table 5: Server Tasks Fields


Task The type of task. This can be any of the following:

Unused block cleaner

Agent licensing refresh

Alert sender

FSCK

Inactive account cleaner

Expired invitations cleaner

Logs Cleaner

Generate user notifications

Notification suppress cleaner

Report generator

Snapshot consolidator

Snapshot cleaner

Storage usage calculator

Certificate update

Update user accounts

Status The task's status. This can be any of the following:

. Completed successfully.

. In progress.

. Failed.

This field is not relevant for scheduled tasks.

Start The date and time at which the task started or is scheduled to start.

Duration The amount of time the task took, or has taken so far.


Progress The task's progress.


Message Additional information about the task.



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Viewing Servers' Statuses

You can view the current status of servers.


To view servers' statuses


2 Select the Status tab.

For information on the Status tab fields, see the following table.


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Table 6: Server Manager Status Fields


Storage Pools The status and amount of free storage on each server storage

pool.

Address The server's domain name followed by its IP address.

DB Connected States whether the DB is connected to the CTERA Portal

application.

Main DB Server States whether the server is the main DB server of the CTERA

Portal installation.

Operating System The server's operating system.

RAM The server's RAM followed by the amount of free space.

Number of CPUs The number of CPUs on the server.

Portal Version The CTERA Portal version installed on the server.

Platform The platform on which the CTERA Portal is installed.

Image Version The version number of the server image.

Uptime The number of days and hours that the server has been up.

Tomcat Uptime The number of days and hours that the application server

(Tomcat) has been up.

Restarting Servers

CTERA Portal servers can be restarted from the CTERA Portal web page.

To restart a server

1 In the Main > Servers page, select the server you want to restart.

2

Click Restart.

The server is restarted.


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Viewing All Devices

To view all devices connected to all virtual portals

Select Main > Devices from the menu.

The Main > Devices page displays all devices connected to all virtual portals.

a Name. The device's name.

To edit the device or view its details, click the device name. For further details, seeEditing Device Settings (on page 55) and Viewing Individual Devices (see "Viewing

Individual Devices' Statuses" on page 47).

b Backup Folder. The device's backup folder.

To edit the folder, click the folder name. For further details, see Adding and Editing

Folders.

c Owner. The user account name of the device's owner.

To edit the user account, click the user account name. For further details, see Adding

and Editing User Accounts.

Note: When viewing devices in the User Account Manager, this column does not

appear.

d Template. The template assigned to the device.

e

Type. The device type.

f Last Backup. The amount of time that has elapsed since the device's last backup

operation, in hours and minutes.

g

Status. The device's connection status. This can be either of the following:

Connected


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The following information is displayed:

Table 7: Status Tab Fields


Owner The full name of the device's owner.

When editing an existing device, you can click on the owner's name

to open the User Account Manager and manage the owner's user

account. For information on managing user accounts, see Managing

User Accounts.

Type The device type.

Running Version The firmware version currently installed on the device.

Configured Version The firmware version that the device is configured to download and

install.

Note: Once the device has downloaded and installed the configured

firmware successfully, the running firmware will be the same as the

configured firmware.

Connection The connection duration in hours and minutes.

Host Name The device's host name.

MAC Address The device's MAC address.

IP Address The device's IP address.

Operating System The operating system on which the device is installed.

This field is only relevant if the device is a CTERA Agent.

Licensing Status The device's licensing status (Ok or Unlicensed).

This field is only relevant if the device is a CTERA Agent.

Server Agent Licensing This area displays information about CTERA Server Agent licensing

for the device. It only appears if the device is a CTERA cloud gateway.

Agents on this device The number of server agents installed for the device.

Device License The number of server agent licenses taken from the licenses included

with the device.

From Portal The number of server agent licenses taken from the quota allocated

to the device owner's CTERA Portal account.

Workstation Backup

Licensing

This area displays information about CTERA Workstation Backup

licensing for the device. It only appears if the device is a CTERA cloud

gateway.

Agents on this device The number of workstation agents installed for the device.


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Device License The number of workstation agent licenses taken from the licenses

included with the device.

From Portal The number of workstation agent licenses taken from the quota

allocated to the device owner's CTERA Portal account.

Viewing Individual Devices' Backup Status

Tip

Backup status can only be viewed if the device is connected.

To view an individual device's backup status

1 Click the Device name in the Main > Devices page.

2 Select the backup tab.


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e The disk status:

Synchronized. This drive is in a RAID array and is in optimal condition.

OK. The drive is not in a RAID array and is in optimal condition.

FAIL. The hard drive has failed.

Unrecognized. The hard drive contains unrecognized data. You must format the

hard drive before it can be used.

Inactive. This drive is in a RAID array, but is currently not in use.

Rebuilding. This drive is in a RAID array that is currently being rebuilt.

In Use. The drive is currently in use.

f

All arrays defined on the CTERA Portal.

For each array:

g The array name and RAID type. You can click this link to edit the array. (See Modifying

Arrays for more details.)

h The array size in GB.

i The array status:

Optimal. The array is in optimal condition.

Degraded. The array is accessible and there is no data loss; however, the arraytype is RAID1 (Mirroring), and a disk is failed or missing. Performance and

reliability may be reduced. Replace the failed drive as soon as possible.

Fail. The array is not accessible.

Recovering. A degraded array is being repaired. The CTERA Portal is currently

synchronizing out-of-sync members of the array, and performance of the CTERA

Portal may be reduced. Once the recovery is finished, the array will return to

optimal state.

Scrubbing. Data scrubbing is in progress. j All volumes defined on the CTERA Portal.

For each volume:

k The volume name.

l The storage device on which the volume is located. Click on this link to edit the

volume. (See Creating Volumes for further details.)

m A bar representing of the percentage of the volume currently in use, followed by the

volume size in GB, followed by the percentage of the volume currently in use.


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n The volume's status in the format: Mode [Status]. The mode can be Online or Offline.

The status can be:

Key required. The volume is encrypted and requires a key.

Contains errors. The file system needs to be repaired.

Read only. The file system is incompatible with current firmware.

Corrupted. Failed to read the file system status.

Unknown. No file system was found in the volume.

Ready. The volume is ready for use.

Recovering. The file system is being recovered after a non-clean shutdown.

Mounting. Routine cleanup is being performed after a non-clean shutdown.

Formatting. The volume is being formatted.

Converting. The volume is being converted (from EXT3 to NEXT3, or the opposite).

Resizing. The volume is being resized.

Repairing. The volume is being repaired.

Checking. The volume is being scanned for errors.

Checking Quota. The volume's storage quotas are being recalculated.


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Managing Cloud Drive Synchronization

Through the devices page, you can view and manage the cloud drive synchronization of a

device.

To manage the cloud drive synchronization of a device

1 Click the device name in the Main > Devices page.

2 Select the Cloud Drive tab.

You can make the following changes:

Change the Cloud Drive operation mode: either Classic or Sync Gateway.

Suspend/Unsuspend syncing between the cloud drive and the device.

Add/remove folders to/from the Cloud Drive synchronization.

Change which folders in the Cloud Drive sync to which folders on the device

Refer to the device's User Guide for complete information about managing the Cloud

Drive.


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Editing Device Settings

You can edit the following device settings:

Device name

When a CTERA device is first connected to the CTERA Portal, it is assigned a name based

on the owner's user name, by default. For example, if John Smith's user name is JohnS,

and he adds two devices, the first device will be named JohnS, and the second will be

named JohnS1. If desired, you can edit a device's name.

Template

You can specify whether the device should inherit its settings from a device configuration

template. For information on device configuration templates, see Managing Device

Configuration Templates.

Backup folder

If desired, you can change the folder used for the device's backups. This is useful, for

example, if an old device has failed, and you want to restore the old device's backup to a

new device. To do so, delete the old device, then assign the old device's backup folder to

the new device.

Software version

You can install a specific firmware on the device.

To edit a device

1 Access the Device Manager.

See Accessing the Device Manager.

2 Click the Settings tab.


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The Settings tab appears.

3 Complete the fields using the information in the following table.

4

Click Save.


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Table 9: Device Manager Settings Fields


Name Type a new name for the device.

Template Specify which template to use for the device, by selecting one

of the following:

A specific template

No Template. Do not use a template for this device.

Automatic. Automatically assign a template to this device,

based on the configured automatic template assignment

policy. See Configuring Automatic Template Assignment.

The default value is Automatic.

Backup Folder Check/uncheck the box to enable or disable backup operations

for the device.

In the dropdown list, select a specific folder in which all of the

device's backups should be stored.

Software version Specify which firmware to use for this device, by selecting one

of the following:

A specific firmware

Use Default. Use the default firmware for this device type.


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Remotely Managing Devices

You can remotely access a device and the files on it, when the following conditions are met:

A device administrator has enabled remote administration for the device.

A device administrator has assigned you a user name and password for accessing the

device.

To remotely manage a device


2 In the status tab, click Access Device.

The following things happen:

If Single Sign On is disabled, the Log In window appears.

In the fields provided, type your user name and password for accessing this device,

then click Log In.

The device's management Web interface appears displaying the Configuration tab.


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Tip

To use Single Sign On from the Portal to the device, your administrator role must

include Allow SSO permissions (see Default Permissions per Administrator Role),

and Allow single sign on from CTERA Portal must be enabled in the device'sRemote Access settings.

In this tab, you can manage device settings. For information, refer to the device's User

Guide.

1 To manage the files on the device, click the Files tab.

The File Manager appears. For information using on this tab, refer to the device's User

Guide.

2 To manage CTERA Agents associated with the device, click the My Computers tab.

The My Computers tab appears. For information using on this tab, refer to the device's

User Guide.


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Remotely Performing Cloud Backup Operations on Devices

You can start, stop, suspend, or resume cloud backup directly from the Device Manager,without logging into the remote device.

Manually Starting Cloud Backup

You can manually start cloud backup at any time.

To manually start cloud backup


2 In the backup tab, click Backup Now.

A progress bar appears, and the files are backed up to cloud storage.

A success message appears.


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Canceling the Current Cloud Backup

You can cancel a running cloud backup.

Tip

Only the current backup will be cancelled. The next automatic backup will occur

as scheduled.

To cancel the current cloud backup


2 In the backup tab, click Cancel.

The current backup is canceled.

Suspending the Cloud Backup Service

You can suspend the CTERA Cloud Backup service, including:

The currently running backup

All scheduled automatic backup

To suspend the CTERA Cloud Backup service


2 In the backup tab, click Suspend.

If a backup is currently running, it is paused. All future automatic backups are suspended.

A message appears, indicating that backup has been suspended.

Resuming the Cloud Backup Service

If the CTERA Cloud Backup service is suspended, you can unsuspend it.

To resume the CTERA Cloud Backup service


2

In the backup tab, click Unsuspend.

If a backup was running at the time when backups were suspended, that backup is

resumed.

Otherwise, cloud backup will occur at the next scheduled time.


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Exporting Devices to Excel

You can export a list of devices and their details to a Microsoft Excel (*.xls) file on yourcomputer.

To export devices to Excel

1 In the navigation pane, click Main > Devices.

The Main > Devices page appears, displaying all devices.

2 Click Export to Excel.

The devices are exported.

Remote Wiping Mobile Devices

Remote wipe causes a device running CTERA Mobile to log out and to erase all locally synced

files. In addition, the wiped device’s key is invalidated. Once remote wipe has been activated

through the CTERA Portal, wiping commences as soon as the device comes online. An email

notification is sent to the administrator who initiated the wipe procedure, once remote wipe

has completed.

Remote wipe can be performed only by administrators whose roles include the Allow remote

wipe for devices permission.

To wipe a mobile device

1 In the Main > Devices page, click the name of the mobile device you want to wipe.

2 In the Status tab, click Remote Wipe.

3 Click Remote Wipe. A confirmation message appears.

4 Select I understand that this action cannot be undone or canceled.

5 Click Erase All Data. The CTERA data is wiped from the mobile device.

Deleting Devices

To delete a device

1 In the Main > Devices page, select the desired device's row, then click Delete Device.

A confirmation message appears.


To delete the device including its backup folders, click Delete device including

associated folders.


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To delete the device only, click Delete device only.

The device is deleted and disconnected from the CTERA Portal.

If you chose to delete backup folders, the folders are deleted from the CTERA Portal, aswell.


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Each device (CTERA cloud gateway or CTERA Agent) in the CTERA Portal system is installed

with a firmware image that suits the device platform. (For convenience, we refer to CTERA

Agent software packages as a type of "firmware").

This chapter explains how to manage firmware images.

The tasks in this chapter can be performed in the Global Administration View only.

In This Chapter

Uploading Firmware Images ------------------------------------------------------------------------------------- 65

Viewing Firmware Images ---------------------------------------------------------------------------------------- 67

Marking a Firmware Image as the Current Firmware Image --------------------------------------------- 67

Deleting Firmware Images ---------------------------------------------------------------------------------------- 68

Viewing Devices that Use a Specific Firmware Image ----------------------------------------------------- 68

Uploading Firmware Images


To upload a firmware image

1 In the navigation pane, click Main > Firmware Repository.

7Managing Firmware Images


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The Main > Firmware Repository page appears, displaying all firmware images.

2 Click Upload.

The Upload Firmware Wizard opens displaying the Upload Firmware dialog box.

3 Click Upload and browse to the desired *.tgz file.

The firmware image is uploaded to the relevant device platform category.

At the end of the upload process, the Completing the Upload Firmware Wizard screen

appears.

4 Click Finish.


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Viewing Firmware Images


To view all firmware images in the system

In the navigation pane, click Main > Firmware Repository.

The Main > Firmware Repository page appears.

The firmware images and their device platform categories are displayed in a tree. The

current firmware image for each platform is marked with a icon, and the firmware

image sizes are specified.

Marking a Firmware Image as the Current Firmware Image

When you mark a firmware image as the current firmware image, all devices of the relevant

device platform that are set to automatically download firmware images will download this

firmware image.

There can only be one current firmware image per device platform.


To mark a firmware image as the current firmware image



2 Select the desired firmware image's row.

3 Click Mark as Current.

The selected firmware image becomes the current firmware image and is marked with

the icon.

To mark a firmware image as not current



2 Select the desired firmware image's row.

3 Click Remove Current.

The selected firmware image is marked with the icon.


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The CTERA Portal provides the following global administration reports:

Storage

Portals

Devices

Plans by Portal

Add-ons by Portal

Global Plans

Global Addons

In This Chapter

Viewing the Storage Report ------------------------------------------------------------------------------------- 70

Viewing the Portals Report -------------------------------------------------------------------------------------- 71

Viewing the Devices Report ------------------------------------------------------------------------------------- 75

Viewing the Global Plans, or Plans by Portal Report ------------------------------------------------------ 76

Viewing the Global Add-ons or Add-ons by Portal Report ----------------------------------------------- 79

Exporting Reports to Excel --------------------------------------------------------------------------------------- 80

8Viewing Reports


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Viewing the Storage Report

Global administrators can view information about the CTERA Portal storage nodes.

To view the Storage Report

1 In the navigation pane, click Main > Reports.

The Main > Reports page appears displaying the Storage Report.

If a CTERA Portal administrator already ran the Storage Report, the report is displayed,

and the report date appears in the Last run on field. For information on the fields

displayed, see the following table.

2 If the Last run on field displays "Never", or if you would like to update the displayed

report, click Run.

A new report is generated. For information on the fields displayed, see the following

table.


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Viewing Reports 8


Table 10: Storage Report Fields


Location Type The storage node's type.

Name The name of the storage node.

Read Only Indicates whether the storage node is read only.

Storage Space The amount of storage space available on this storage node.

Mapfile Overhead The amount of space consumed by the mapfiles for this server.

Uploaded Blocks The number of uploaded blocks in this storage node.

Missing Blocks The number of missing blocks in this storage node.

Total Mapfiles The total number of mapfiles in this storage node.

Missing Mapfiles The number of missing mapfiles in this storage node.

In Upload Blocks The number of blocks currently being uploaded to the storage node.

In Upload Mapfiles The number of mapfiles currently being uploaded to this storage

node.

Viewing the Portals Report

Global administrators can view information about all virtual portals.

To view the Portals Report

1 In the navigation pane, click Main > Reports.

The Main > Reports page appears.

2 In the Topic drop-down list, select Portals.

The Portals Report is displayed.


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Viewing Reports 8


Table 11: Portals Report Fields


Name The virtual portal's name.

Billing ID The virtual portal's billing ID.

Cloud Drive Whether or not the Cloud Drive service is provisioned to the portal.

Cloud Backup Whether or not the Cloud Backup service is provisioned to the portal.

Storage Quota The storage quota allocated to this virtual portal by the global

administrator.

If the quota is unlimited, this field will be empty.

Storage Quota Allocated For a reseller portal, this field displays the sum of all storage quotas

allocated to users in the portal.

For a team portal, this field displays the sum of all storage quotas

currently being used by users in the portal.

Storage Quota Usage The amount of storage space used in this virtual portal.

All Snapshots Size The size of all snapshots of this virtual portal.

Physical Storage The amount of physical storage used by this virtual portal.

Files in Upload Size The size of files that are currently being uploaded to this virtual portal.

Current Snapshot Files The number of files in the current snapshot (that is, not including

previous versions that are stored for this virtual portal).

All Snapshots Files The total number of files in all snapshots (that is, including previous

versions that are stored for this virtual portal).

Files in Upload The number of files that are currently being uploaded to this virtual

portal.

Bad Files The number of corrupted files in the virtual portal.

Snapshots Number The number of previous versions currently stored for this virtual

portal.

Server Agents (limit) The quota of server agents allocated to this virtual portal by the global

administrator.


Server Agents (provisioned) For a reseller portal, this field displays the sum of all server agent

quotas allocated to users in the portal.

For a team portal, this field displays the sum of all server agent quotas


Server Agents (used) The number of server agent licenses used in this virtual portal.


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Workstation Backup

Licenses (Limit)

The quota of workstation backups allocated to this virtual portal by

the global administrator.


Workstation Backup

Licenses (Provisioned)

For a reseller portal, this field displays the sum of all workstation

backup quotas allocated to users in the portal.

For a team portal, this field displays the sum of all workstation backup

quotas currently being used by users in the portal.

Workstation Backup

Licenses (used)

The number of workstation backup licenses used in this virtual portal.

Cloud Gateways (Limit) The quota of cloud gateway licenses allocated to this virtual portal bythe global administrator.


Cloud Gateways

(Provisioned)

For a reseller portal, this field displays the sum of all cloud gateway

licenses allocated to users in the portal.

For a team portal, this field displays the sum of all cloud gateway

licenses currently being used by users in the portal.

Cloud Gateways (Used) The total number of cloud gateways defined in the virtual portal.

Cloud Drives (Limit) The quota of cloud drives allocated to this virtual portal by the global

administrator.


Cloud Drives (Provisioned) For a reseller portal, this field displays the sum of all cloud drive

quotas allocated to users in the portal.

For a team portal, this field displays the sum of all cloud drive quotas


Cloud Drives (Used) The number of cloud drive licenses used in this virtual portal.

Connected Devices The number of devices that are currently connected to the virtual

portal.

Total Users The total number of users defined in the virtual portal.

Documents

CTERA Portal Global Administration Guide 5.0