PRESENTATION NAME

Effective CommunicationChetana Hazarimal Somani College of Commerce and Economics. Made by:FYBFM.Presented To: Prof. Shivaprasad Murugan Group No: 2.The Team

Durgesh ShivalkarSiddhesh ShindeAnasuya SenguptaSwati NarkarRuksar Sutar

Vishal NarvekarAgenda Introduction to communication..Anasuya What is effective communication?.............SwatiUses of effective Communication . Swati7 Cs of communication..DurgeshBarriers of effective communication .. VishalActivity . AnasuyaWhat is listening..SiddeshStages of listening..SiddeshRelationship between speaking and Listening..DurgeshImportance of Effective ListeningRuksarTechniques of Effective Listening .RuksarPath of good of communication ..AnasuyaConclusion .. Anasuya

All parts of life- used exp

3What is communicationThe process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting.Wikipedia definition

Process of communicationCommunication is the process of sending and receiving information among peopleSENDERRECEIVERFeedbackreceiversenderMediumEncodeDecodeEffective communication Meaning and Definition

Uses of Effective Communication

The 7Cs of Effective Communication

Facts about Effective communicationMeaning and definitionMeaning-Effective Communication is a two way process sending the right message and to the right person. It is important to know the psychology of the people you are interacting with for communication to be effective.For communication to be effective it is necessary to know the circumstances of the counter entity.Effective communication includes all the aspects of visual, auditory and kinaesthetic language to appeal the listener.

Definition- Effective communication is the communication which produces intended or desired resultUses of effective communication

Effective communication helps to understand a person or situation in a better way.

It enables us to solve the differences, build trust and respect in the organization.

Sometimes our message is misunderstood or we misunderstand the received message, effective communication helps us to resolve problems with boths point of view.

Effective communication helps us to connect well with kids, spouse, boss, colleagues, etc.

It helps us in decision making.

The 7cs of effective communicationCompleteness

Conciseness

Consideration

Clarity

Concreteness

Courtesy

Correctness.Completeness`The information conveyed in the message should be complete for the communication to be effective.

The sender must take into consideration the receivers mind set and convey the message accordingly.

Complete communication enhances the reputation of the organization.

Complete information always gives additional information wherever required, it leaves no question in the minds of the receiver.

Complete information helps in better decision making as it serves all the desired and crucial information.

Complete information persuades the audience.ConcisenessConciseness means communicating what you want to convey in least possible words.

Conciseness is a necessity for effective communication.

Concise communication provides short and essential message in limited words.

Concise message is more appealing and comprehensive to the audience.

Concise messages are non repetitive in nature.ConsiderationEffective communication must take audience into consideration by knowing the viewpoints, back ground, mindset, educational level, etc.

Consideration implies stepping into the shoes of others.

Consideration ensures that the self respect of the audience is maintained and their emotions are not harmed.

Consider the needs and requirements of the audience to achieve effective communication.

Clarity Clarity implies emphasizing on a specific goal or objective at a time, rather than trying to move away from track.

Clarity helps to understand the message easily.

Complete clarity of thoughts and ideas enhances the meaning of message.

Clarity comes with the use of exact, appropriate and concrete words.ConcretenessConcrete communication implies being particular and clear rather being fuzzy and general.

Concrete communication shows good level of confidence.

Concrete information helps to strengthen the reputation of the organization.

Concrete information cannot be misinterpreted.CourtesyCourtesy means being polite, kind, judicious, enthusiastic and convincing.

Courtesy is an important element of effective communication.

Courtesy reflects the nature and character of the sender of the message.

It is the same as give respect and then expect the same.

Courtesy is not at all bias in nature.CorrectnessCorrectness in the communication implies that the correct information is conveyed through message.

Correct communication boosts up the confidence level of the sender.

Correct information has greater impact on the audience.

Free from grammatical errors and use of appropriate and correct language.

Correct information includes the precision and accurateness of facts and figures used in the message.Barriers to effective communicationOver coming the barriers of effective communicationEffective Communication skillsBody language(Smile, Eye contact, Gestures, tone)Cultural Sensitivity Checking for understandingSummarizing what has been said Seeking ParticipationEffective QuestionsSimple WordsConnecting withThe audienceLets ExperienceWhat is listening ?Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.

Various stages to listeningHearingFocusing on the message not the personComprehending and interpretingAnalyzing and EvaluatingResponding RememberingCo-relation between Listening and Speaking

What we are taught.

Amount taughtImportance of listening If we were supposed to talk more than listen, we would have been given two mouths and one ear.Mark Twain

Techniques of active listening PARAPHRASE

Restate what was said in your own wordsSUMMARIZE

Pull together the main points of a speakerQUESTION

Challenge speaker to think further, clarifying both your and their understanding, however suspend judgementPath for good communication

Conclusion A man is seldom better than his conversationGerman ProverbAll parts of life- used exp

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Reading

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Chart10.090.160.30.45

Reading

Sheet1WritingReadingSpeakingListening9%16%30%45%