CSPD Handbook

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CSPD Course Handbook for Masters Students (ELD) Oct 2010

Superior University

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Course introduction

The aim of this course is to prepare students for the the world ofcorporate culture in which they will face exciting new challenges andhave to overcome difficulties with a degree of skill and determination.This course will give students the practical skills needed in dealing with

projects, data collection, report writing, presentations and making animpression with successful outcomes, hence reinforcing the concepts ofOWNERSHIP & INITIATIVE. It is suitable for masters students who wanta compatible and complimentary language course in order to preparethem for further professional studies and work.

Note: It is assumed that our Masters Students will be of varyingbackgrounds, institutions and language levels. It is also worth noting thatthe vast majority of Masters Students have not gone through ourbachelors programs at Superior University and therefore have not beenexposed to English for Life, Business English and CSPD I courses. To thiseffect we deem it necessary to repeat sections from business English andCSPD I for our Masters students in this CSPD for Masters Program.

Course Objectives

The main objective of the course is to develop business concepts usingEnglish language that can be effectively understood by our students.Another important goal is to allow students to go experience (first hand)problem solving situations by giving them tasks and assignments tocomplete in which they will explore decision making skills, teamconsultations and problem solving strategies and effective teamwork co-ordination. There is no final examination (written) the students will beassessed on given tasks and challenges throughout the course. This is askills orientated course to develop the professional competencies ofmasters students.

By the end of this course students should be able to:

Develop their communication with people, and describe everydaysituations well.

Effectively Search for jobs through various mediums e.g. in newspapers,on the net etc.

Have an insight about the dos and donts of essay writing.

Organize and deliver effective presentations (clarity & impact).

Understand the format, structure and details of a Report

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Comprehend various rules and methods for good reading

comprehension.

Be acquainted with how a meeting is conducted professionally.

Be on familiar terms with interviews and their subsequent

preparation.

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Course Contents (coverage)

Course Title: CSPD for Masters students (Communication Skills andProfessional Development)

Course Duration: 4 months (24 sessions)Class Duration: 90 minutes (twice a week)

S#

Course Contents Sessions

5 Presentation Skills 5

2 CV 2

Cover letter 1

3 Interviews 3

4 Essay writing 2

6 Report writing & (troubleshooting)

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7 Reading Comprehension 2

8 Movie Session & Apprentice 2

10 Final Oral Group Presentations 2

Total 24

Course Outputs

Classification Topics

Knowledge andComprehension

Interview dynamics, meeting strategies, oralpresentations, CV construction, readingcomprehension. Movie comprehension (Listening,watching and reading) with subtitles. Essay writingguidance, being able to search for jobsprofessionally and prominently. Understandingethical/cultural issues in organizations. Job

descriptions and specifications.Application andSkills

Prepare, organize & conduct formal interviews, givespeeches with impact on audiences, createimpressive and comprehensive CVs, improvereading and writing exercises and tests.

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Students Gains

Presentation SkillsStudents will be able to:

Utilize essential vocabulary and phrases when presenting

information. Use the human elements (voice, body language etc) in a maximized

manner.

Interact with audiences confidently and tactfully (questions &answers session).

Job HuntStudents will be able to:

Understand advertisements and job requirements

Write job applications

Prepare a CV Prepare a professional cover letter

Understand how to get ready for interview/s

Understand what general questions are possibly asked ininterview/s

Know about their respective job descriptions/ duties

Demonstrate their interview skills

Assess their own interview performance

Essay WritingStudents will be able to:

Know how to plan and structure their thoughts in writing Understand correct language features

Express their ideas and reflect understanding in writing a goodessay

Understand about presentation and style of writing an essay

Use referencing and citation in their essays

English Language a tool of effective communicationStudents will be able to:

Interact with fellow students Receive and impart information while introducing each other

Understand the role of communication in a business set up

Locate language problems in an organization

Know various areas of language improvement

Understand the law of attitude and come up with clearunderstanding of responsibilities

Find what role English language plays in successful business set ups

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Report WritingStudents will be able to:

Know the structure of reports (formal/informal)

Know the purpose and requirements of a Report

Understand report formats e.g. abstract, executive summary etc.

Plan and prepare a questionnaire

Write satisfactory reports on allocated topics

Reading ComprehensionStudents will be able to:

Comprehend reading texts more effectively

Understand the main ideas in texts

Make summaries text

Teaching and Learning Methodology

Lectures:Interactive Learning is one of the best ways for students to grasp key concepts in theclass room. Students will be involved in activities to identify issues and give solutionsor suggestions. Our teachers will endeavor to utilize technology to inculcate creativityand interest in students. Multi Media, YouTube footage, Movies and appropriate

handouts, on certain topics, will be used to enhance open discussions. Practical everyday examples will be sought and different tasks and assignments will be based onproductivity and student quality learning. All students have to do is to put serious andsincere efforts and allocate proper timings to regular practices, and rest assured theirlanguage skills with a specific focus on speaking and writing will definitely improve.

Individual workThere will be some exercises that students need to do by hand or on the computer,studentsare expected to complete these tasks in the proper time schedules .Attendance will be monitored every week. If you fail to attend at least 80% of the

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sessions you will receive an F grade for the module. It is expected that you will attendall the classes and attendance in a particular week will be deemed complete only ifyou attend three hours. You are expected to turn up for all classes on time and beready to participate in class activities.

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should be strictly followed i.e. A 4 size paper, handwritten or typed (as

instructed) the official cover letter (available from the Course

Coordinator).

Deadlines & PenaltiesYou must meet all the deadlines of your coursework. You will be awardedzero marks if you miss the deadlines; which mean that the student hasnot completed all the assessment requirements for the module. Theminimum pass grade D is the maximum that may be gained if the moduleis subsequently passed. Students cannot be given an extension on thecoursework deadline (unless you have written approval of your teacheralongside other university authorities).

Submission of Coursework

Coursework must be submitted to the Students office together with thefeedback / receipt form (available at the book shop). Work should be

stapled at the top left hand corner. You can use plastic folders. You should

retain a copy of all submitted work.

ExaminationsThere is no formal paper exam for this course, students are expected to

complete given assignments and projects during the course.

Plagiarism

Work presented for assessment, whether as coursework or examination,must be your own. Plagiarism is the representation of another persons

work as your own. Strict action will be taken against students carrying out

this act of dishonesty.

Students Feedback and Quality AssuranceYou will have the opportunity to provide feedback about this coursethrough your Board of Studies Representatives, and each of you will beasked to complete a questionnaire about the module towards the end ofthe semester. However, please dont be afraid to talk to the module

leader or another member of staff first if you think there are anyproblems. We value your input and ideas that are for the benefit of thecourse and the university.

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Assessment GPA and Percentages:

(80-100%)This is an outstanding standard indicating comprehensive knowledgeand understanding of the relevant materials; demonstration of anoutstanding level of academic ability; mastery of skills (as identifiedin the assessment task); and achievement of all assessmentobjectives.

(70-79%) This is an excellent standard indicating a very high level ofknowledge and understanding of the relevant materials;demonstration of a very high level of academic ability; sound

development of skills (as identified in the assessment task); andachievement of all assessment objectives.

(65-74%)This is a very good standard indicating a high level of knowledge andunderstanding of the relevant materials; demonstration of a highlevel of academic ability; reasonable development of skills (asidentified in the assessment task); and achievement of all assessmentobjectives.

Pass (50-64%)

This is a satisfactory standard indicating an adequate knowledge andunderstanding of the relevant materials; demonstration of anadequate level of academic ability; satisfactory development of skills(as identified in the assessment task); and achievement of mostassessment objectives.

Fail (less than 50%)

This is an unsatisfactory standard indicating an inadequateknowledge and understanding of the relevant materials; insufficientevidence of academic ability; failure to develop skills (as identified in

the assessment task); and failure to achieve assessment objectives.

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Lecture Plan

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1 Presentation skills

Taking control of your material - Types & purposesof presentations

Language for beginnings, endings & responding toquestionsPresentation planner - organize & structure

Typical language for presentationsSpider web your presentationsTaking control of yourself - Dealing with nerves and

building up confidenceUsing your voice: pace, pausing & emphasisMaximizing body language/gestures


Taking control of your audience - Analyzing youraudience

Dealing with questions effectivelyBeing tactful and composed with difficult questions


Delivery of presentations (10% coursework)





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4 CV (resume) The vitalconcepts

CV Skills the graduate CV simple format. Produce a CVbegin with a simple CV format in Class

3 5 CV(resume) The vitalconcepts

Action verbs for resume Produce a CV begins with a simple Cformat in Class to be completed after one week as 10%

6 How toPrepare forInterview

Interview (Interviewee Interviewer) Useful information forthe interviewee, types of interviews,Purpose of an interview, preparing for the interviewInterview impressions, questions (types & handling ofquestions)

4 7 InterviewSkills

Approaches to interviewing (Structured, unstructured &semi structured)

Three Stages of the Interview (Opening, Exchanging,

Closing)Job Descriptions (samples of various Job descriptions)8 Interview

SessionRole Play group wise

5 9 EssayWriting

Intro of Essay writing types of essays (ExplanationEssays)Essay evaluation ( A good answer, an average answer, aweak answer)How to plan an essay what should an assignment be like?

10 EssayWriting

How to write essays, Presentation and style of the essayReferencing citation or quoting (Comparison, Cause &Effect Essays)

Dos and Donts of Essay writing

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Lecture Plan cont

6 11 Essay Writing Class Activity

12 Mid Term Revision for Mid Term task/s or Presentations

7 13 ReadingComprehension

Reading Comprehension rulesFactors that effect reading comprehensionFinding the main idea

14 ReadingComprehension

Summarizing & Synthesizing3 Case Studies (Harley- Davidson, Car Club of America& Wal-Mart Stores)

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18 ReportWriting

- how reports look in their final draft version (view atypically effective report)Understand the purpose and importance of reports inbusiness correspondence.Identify the purpose & structure of reports

10 19 ReportWriting

Structure (Components of a report) sample of a goodreportWriting Reports at University

Things to remember when writing a report20 Report

WritingReport Organizer (A) Question Sheet (B) Subtopics orkey wordsSample of a good questionnaire/ survey formUseful language for reports(British Council)Hand out Report writing checklist

11 21 How toConductMeetings

Intro, Purpose of meetings, types of meetings,essential documents for meetings, The Notice, TheAgenda, The Minutes

22 How toConductMeetings

How to Conduct Effective MeetingRunning Effective MeetingsVideo Clip

12 23 How toConductMeetings

Guiding students for Demo of a Meeting

24 Post Mid Revision of post mid session

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Oral/Presentation EvaluationForm

Speaker _________________________ Topic_________________________________

5 = exceptional, 4 = good, 3 = satisfactory, 2 = weak, 1 = poor

Structure / Organization

Language Structure (correct use of grammar / Vocabulary) 1 2 3 45

Clear logical flow of words (fluency) 1 2 3 4

5 Smooth logical flow from point to point (moving forward) 1

2 3 4 5

Content / Details

Relevance (was the point made clear?) 1 2 3 45

Explanation / Examples (relevant & interesting) 12 3 4 5

Ending proper conclusion / summary 12 3 4 5

Delivery / Voice Projection

Capturing audience attention 1 2 3 45

Pacing / Speed of speaking 1 2 3 45

Audibility (voice projection, stress and intonation) 1 2 3 45

Enunciation clarity / deliberate pronunciation 1 2 3 45

Within time limits 1 2 3 4 5

Body Language Eye contact 1 2 3 4 5

Facial expressions (convincing) 1 2 3 45

Gestures (hand, arm control) 1 2 3 45

Confidence displayed 1 2 3 45

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Enthusiasm displayed 1 2 3 45

Resource Persons Comments:

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

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FINAL %

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CV Criteria & Evaluation Form


Photograph 1 2 3 4

5

Opening statement/objective 1 2 3

4 5

Skills & experiences mentioned 1 2 3

4 5

Education written out comprehensively 1 2 3

4 5

Overall presentation & attention given 1 2 3

4 5

Resource Persons Comments:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

______

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OBTAINED FINAL %


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InterviewEvaluation Form


Group Topic/ Situation Date

Particulars IntervieweeInterviewer1

Interviewer2

Interviewer3

Interviewer4

Interviewer 5

Name

Roll #

AppearanceDressing

Posture1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5PreparationSelf - knowledge

Organizations knowledge1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

ContentRelevance (was the point made clear?)

Explanation (relevant / interesting)

Ending (proper)

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

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1 2 3 4 5

Language SkillsLanguage structure (Accuracy)

Logical flow (fluency)

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

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1 2 3 4 5

1 2 3 4 5

Attitude / ResponseDuring the interview answering

While questioning1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

Body languageEye contact

Facial expression (convincing)

Gestures (groomed)

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

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Essay / Assignment Evaluation Criteria



Opening (proper introduction of the topic) 1

2 3 4 5

Middle (facts discussed in detail) 1 2 3 4

5

Language Structure (correct use of grammar/ vocabulary) 1

2 3 4 5

Clear logical flow of thoughts/ideas 1 2 3 4

5

Style / Presentation (graphs, pictures, statistics, and attention to detail) 1

2 3 4 5

Content / Details

Relevance (Was the point made clear?) 1 2 3 4

5

Explanations/ Examples (relevant & interesting) 1

2 3 4 5

Proper conclusion 1 2 3 4

5

Quotes / References 1 2 3 4

5


__________________________________________________________________________

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__________________________________________________________________________

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Report Writing Evaluation

CriteriaPost Midterm Assignment Total marks 20 209%

Students/ group names...

Organization & Structure(Appropriate sections, headings & sub headings, paragraphing, pictorial conversion of

Questionnaire and general layout/presentation)1 2 3 4 5

Language Competency(Spelling, accuracy, punctuation, vocabulary and ideas: conclusions/recommendations)1 2 3 4 5

Research Undertaken(Background, questionnaire, interview with relevant management/Department, teamcoordination & thoroughness/depth)1 2 3 4 5

Presentation(Objectivity, logicalness, conciseness, clarity and analysis)1 2 3 4 5

Batch:Teacher:

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Date: Totalmarks:

Documents

CSPD Handbook