csp inst maint diag r2.pdf

An Invensys Company15345 Barranca Parkway

Irvine, California. 92618. USATelephone 1-949-885-0700Facsimile 1-949-753-9101

Instructions for TRICON Maintenance Diagnostics

2001 Triconex Corporation Effective April 25, 2001 Part Number 9600005-003 R2

In the event that a TRICON system componentfaults or reports field-related alarms, Triconexprovides the following diagnostic utility programsto assist customers in obtaining information fromthe TRICON to aid in diagnosing the problem.These are: DIAGREAD, TSTOOLS andCollect TRILOG Events.

The first utility, DIAGREAD, is a DOS-basedmaintenance utility used to collect historical datasaved in the Main Processors battery-backedRAM memory. This program can used with V5to V9 TRICON systems. The historical data iscompiled into specific file formats whichDIAGREAD knows how to collect and save tothe PCs hard disk in a ASCII-based file formatby using the TRICON History/Statistics cable.

The other utility, TSTOOLS, is a menu-drivenprogram that collects diagnostic eventinformation stored in Communication Modulessuch as EICM, NCM or ACM. This DOS-based program can be used with V7, V8 andV9 TRICON systems and saves the informationin a chronological binary-format file.

Version 9 TriStation 1131-based TRICONsystems provides an embedded diagnostic utilitycalled Collect TRILOG Events. This function isinvoked under the TS1131 Diagnostics Panelcollecting historical events from EICM, NCM orACM Communication modules. Thisfunctionality is available for TriStation 1131version 1.1 or later only. The historical eventsretrieved by Collect TRILOG Events are savedin the PCs hard disk in a sequential binary-based file.

All these diagnostic utilities provide menu-drivenand option-selection instructions that allow theuser to perform data collection in a simplisticmethod. The execution of these diagnosticutilities can be done with the TRICON systemon-line without affecting the controlled process.

The diagnostic files collected by these variousutilities present various snapshots of historicalevents, such as the following:

One Main Processors view of system healthwith respect to the other two MainProcessors views.

Particular events which have occurred withinthe last 24-hour period.

The latest occurrence of a certain type ofevent example, power loss; the removal ofa module from the chassis; or the last stateof the TRICON systems keyswitch.

To ensure a complete analysis of a TRICONsystem, it is advisable that as a minimumDIAGREAD and a Collect Event utilities beperformed. It is also recommended thatdiagnostic files should be obtained prior toremoving the faulted module from the systemand within 24 hours of the occurrence. Uponexecution of DIAGREAD and any of theCollect Events utilities, fault historicalevent data will be cleared from the memoryallowing new historical events be stored.



Instructions for TRICON Maintenance Diagnostics cont.


1. Methods of Obtaining Diagnostic files:

1.1. DIAGREAD:

To perform DIAGREAD, you will need thefollowing:

A Personal Computer with MS-DOS 6.2(or higher) operating system installed.

A TRICON History/Statistics Cable(Triconex part number 400066-015),which is to be connected between the PCsCOM1 serial port and each MainProcessor modules serial port.

The DIAGREAD Utility program (Triconexpart number: 6300006-001).

A blank, formatted 3 floppy diskette inwhich the diagnostic file will be copied andsent to Triconex.

Create the DIAGREAD subdirectory onyour PCs hard disk and copy theDIAGREAD Utility files into theC:\DIAGREAD\ subdirectory.

Take the following steps to perform aDIAGREAD:

1.1.1. Boot the Personal Computer you areusing to the MS-DOS prompt and go tothe C:\DIAGREAD\ subdirectory.

1.1.2. If you have executed DIAGREADpreviously, delete the existingDIAG.OUT file; otherwise proceed tothe next step.

1.1.3. Execute the DIAGREAD Utility bytyping DIAGREAD and press theEnter key. The following menu willappear on the screen.

Please connect cable to MP A and enterd MP is downr cable is connected to MP A and readys skip MP Aq quit

1.1.4. Connect the History/Statistics Cable tothe leftmost Main Processor or MP Aserial port.

1.1.5. Press the r key and press the Enterkey. DIAGREAD will start down-loading the fault historical data from theMain Processors memory to the PCshard disk.

1.1.6. When DIAGREAD has completed thedownload sequence for MP A, it isready to perform the same sequence tothe next Main Processor. Follow theinstructions on the screen that tells youwhen to move the History/Statisticscable from one Main Processor to thenext.

A successful DIAGREAD execution must beperformed to all three Main Processor modules.Failure to do so, diagnosis of the TRICONsystems health will not be complete.

After DIAGREAD is completed, a file namedDIAG.OUT will be created and saved in theC:\DIAGREAD\ subdirectory.





1.2 TSTOOLS:

TSTOOLS Collect Events, is executed whenusing the DOS-based TRISTATION Version 7and TRISTATION MSW Version 8 and 9software. Take the following steps to performTSTOOLS:

1.2.1 Boot the Personal Computer you areusing to the MS-DOS prompt. Ensurethe TRISTATION cable is connectedfrom the PC to the TRICONCommunication Module.

1.2.2 Go to the TRISTATION subdirectoryand type TSTOOLS. Select theCollect Event Messages (A) option.

1.2.3 A prompt at the bottom of the screenwill ask you to enter the network nodenumber. Choose (0) if your PC isconnected to the TRICON using anEICM module or choose the nodenumber (1-10) of the TRICON youwish to connect if your PC is connectedto the TRICON using an NCM orACM module.

1.2.4 The following prompt Select the nameof Event Log File will appear on thescreen. Enter the name of the file youwish to save the events, then press theEnter key. You can see the number ofevents incrementing indicatingTSTOOLS is collecting event messages.

1.2.5 When all events have been collected, themessage Waiting for TRICON eventmessages will be displayed. Press theEsc key to end the collection and exitTSTOOLS.

For more information regarding TSTOOLSCollect Events, please refer to the Appendix Eof the TRISTATION MSW Users Manual.

1.3 Collect TRILOG Events:

Collect TRILOG Events, is executed whenusing the Windows NT-based TriStation 1131Developers Workbench software Version 1.1or later. Take the following steps to perform aCollect TRILOG Events:

1.3.1 Start-up TriStation 1131 and connectto the TRICON System using theDiagnostic Panel.

1.3.2 When the connection has beenestablished and the Diagnostic Panel isbeing updated with TRICON statusdata, select Collect TRILOG Eventsfunction on the Commands drop-downmenu.

1.3.3 Enter the name of the file you wish tosave the event messages.

1.3.4 Enter your name, companys name,address and phone number so you canbe contacted for the response regardingthe events collected.

1.3.5 Collect TRILOG Events will startuploading all Chassis diagnostics,Firmware information and events.

1.3.6 When the number of events has stoppedincrementing, all events have beencollected. Select the Stop button to endthe collection.

For more information regarding CollectTRILOG Events, please refer to Chapter 8 ofTriStation 1131 Users Guide .





After TSTOOLS or Collect TRILOG Events iscompleted, a file .TEL will becreated and saved in the TRISTATIONsubdirectory.

2. Completing the MaintenanceDiagnostics Procedure:

Copy the DIAG.OUT and .TELfiles to a blank, formatted diskette, and take thefollowing steps:

Label the diskette containing theMaintenance Diagnostic files with thefollowing information:

q Name and location of CustomersCompany

q Name, phone and fax number ofCustomers employee who performedthe Diagnostic Utilities

q Date when the Diagnostic Utilities weretaken

q RMA number (if applicable)

Complete a Triconex Diagnostic EvaluationForm (found in the TRICON SystemLogBook), make sure to include a detaileddescription of your systems problem(s) orreason for taking these MaintenanceDiagnostic Utilities.

Mail the labeled diskette and the completedform to:

v Your local Triconex regional supportoffice or

v Triconex Corporation15345 Barranca ParkwayIrvine, California. 92618. USAAttention: Manager Technical SupportDepartment

If you have a PC with Internet access, you maye-mail the file to the following address:[email protected]. Please includeyour name, business address, phone number,point of contact in Triconex and a detaileddescription of the problem you have beenworking on.

3. What to expect from Triconex:

Triconex requires approximately ten businessdays after receipt of your MaintenanceDiagnostic files to evaluate the information andproduce a written report. Please do not hesitateto contact your local Triconex regional supportoffice or Triconex Customer Satisfaction Groupby mail or phone if there is anything in thewritten report that you do not understand.

Please use the current Triconex CustomerSatisfaction Price List or contact a TriconexCustomer Support Representative in regard toservice charges for Diagnostic evaluations.

If you have any questions regarding theInstructions for TRICON MaintenanceDiagnostics, please contact the CustomerSupport department of your regional Triconexsupport office or the Triconex Irvine CaliforniaHeadquarters at 1-949-885-0700 or (withinU.S. only) 1-800-325-2128.

Documents

csp inst maint diag r2.pdf