CSO Partners in Training Excellence Program (CTEP): Achieving

USAID Civic Initiatives Support Program

Request for Applications

CSO Partners in Training Excellence Program (CTEP): Achieving International Training Accreditation in Jordan

Issue Date: July 17, 2016

Deadline to submit applications: August 14, 2016 @ 12pm (noon)

Via email to: [email protected]

USAID Civic Initiatives Support Program (USAID CIS) P. O. Box 1252 Amman, 11821 Jordan

Tel.: +962 6 5933116 - Fax: +962 6 5934554 Email: [email protected]

The contents of this Request for Applications are the responsibility of FHI 360 and do not necessarily reflect the views of USAID or the United States Government.

mailto:[email protected]

USAID CIS CSO Partners in Training Excellence Program, July 2016, pg. 1

TABLE OF CONTENTS

Acronyms and Definitions Related to the RFA Content 2

A. Overview of the CSO Partners Training Excellence Program (CTEP) 4

B. CSO Partners in Training Excellence Program (CTEP) Description 6

C. Evaluation and Selection 8

D. Application Submission 8

E. Application Process 9

Attachment A: Overview of CTEP Program 10 Attachment B: Civil Society Organization Application 11 Attachment C: Trainer’s Application 16


Acronyms and Definitions Related to the RFA Content ACRONYMS USAID CIS USAID Civic Initiatives Support Program CTEP CSO Partners in Training Excellence Program CSOs Civil Society Organizations TSR Training Standards Review TSDP Training Service Development Plan RFA Request for Applications GLP Global Learning Partners CDEP Certified Dialogue Education Practitioner CDET Certified Dialogue Education Teacher DEFINITIONS

GLP’s Dialogue Education Certification provides an opportunity for trainers to explore the most relevant principles and practices of Dialogue Education and decide how they might apply them in their own design and training. Over a period of 3-5 months, the trainers will reflect on what they already excel at, consider some new approaches for designing and facilitating, and create some learning designs that they can immediately use in their work.

Dialogue Education provides a structured and accountable method of organizing, designing and facilitating organizational trainings of all kinds, and is a proven system for training adult workers, and developing improved systems and processes for trainers based on that information. All Dialogue Education work offers a unique synthesis of the key insights of adult learning theory as formulated by the founder of Global Learning Partners "GLP", Dr. Jane Vella, during her more than forty years of teaching and academic study around the world http://www.globallearningpartners.com/index.php

Training Function – An established function within an organization (department, unit, program, etc.) with a clear training mandate, objectives, and plans with at least one staff member focused on training management and/or training delivery.

Training Standards Review is an auditing tool that was put in place to ensure compliance with the training standards in CSOs that conduct training. It is an independent, objective and consulting activity designed to add value and improve a CSO’s training operations. It helps the CSO accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of control and governance processes. Conducted by an external reviewer, the review capitalizes on the areas of strength and allocates areas of improvement related to the CSO’s training department. The overall responsibility for the achievement of the standards is held by an identified “Training Manager”. Following the

http://www.globallearningpartners.com/index.php


reviews, the Reviewer and the Training Manager will discuss the outcome with the CSO’s Management and agree on a future plan of action. The TSR format can be used as a tool to set-up a training department in a new CSO or for handover between Training Managers. Created under the USAID Civil Society Program.


A. Overview of the CSO Partners Training Excellence Program (CTEP) The USAID Civic Initiatives Support Program (USAID CIS) aims at cultivating a strong and vibrant civil society in Jordan through supporting a broad range of civic initiatives. USAID CIS is a five-year program (2013-18) implemented by FHI 360, a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. To date, USAID CIS has provided various capacity building interventions to Jordanian civil society organizations (CSOs) in response to their development priorities with a total of 1,214 unique organizations benefiting from trainings and mentoring. Through this RFA, USAID CIS is launching the “CSO Partners in Training Excellence Program” (CTEP) which aims to strengthen training management processes, training delivery, and the quality of training design offered by Jordanian civil society organizations at the governorate-level. Through this open and competitive process, selected CSOs will:

Undertake a ‘Training Service Review’ assessment to support the CSO in ensuring a consistent application of the training standards and to capitalize on the areas of strength and identify areas of improvement related to the CSO’s training delivery.

Design a Training Service Development Plan to upgrade their training management processes.

Enhance training content and skills of a pool of in-house and/or freelance trainers in adult learning/dialogue education methodology.

By the end of this one-year program, participating CSOs who successfully complete the program will acquire:

International training accreditation as a ‘Certified Dialogue Education Practitioner’ for trainers who complete the certification requirements.

New training curricula utilizing the dialogue education methodology and piloted with the CSO’s stakeholders.

Systems for training management, training service delivery as well as monitoring and evaluation of training impact.

“Certificate of Enhanced Training Services” by USAID CIS based on demonstrated improvement through the post-TSR assessment.

A.1. Program Goal and Objectives The goal of this Request for Applications is to increase the capacities of governorate-level civil society organizations that provide training services to individuals or organizations to be recognized as qualified training organizations, by enhancing their training systems, training management abilities as well as their training content and training delivery capacities. The objectives of the CTEP are to:

Enhance the training services of selected CSOs to effectively design, manage, deliver and assess trainings that includes: defining the training needs, designing a responsive training program, identifying the appropriate target/trainees, delivering customized training and mentoring, following-up and measuring impact of training, tracking trainees and their progress, managing trainers and assessing the quality of their delivery and performance.

Certify approximately 20 trainers as Dialogue Education Practitioners.

Enhance the capacities of estimated number of 10 Civil Society organizations to become


qualified training service providers.

Provide opportunities for eligible CSOs outside Amman to become qualified training providers.

Strengthen cooperation and networking between the different tiers of training CSOs in the country.

A.3. Eligibility Criteria Applicants must meet both organizational criteria and trainer criteria as follows: a. Organizational Criteria: Applicants must comply with the following criteria:

Are legally registered in Jordan and headquartered in Jordan

Has been registered for a minimum of three years

Employ at least 3 full-time staff and no more than 20 full-time staff

Have an average operating budget of a minimum of JOD 25K but less than JOD 500K per year for 2013,2014,2015.

Includes training as a core part of its existing mandate and program offerings.

Has a training function comprised of a pool of in-house and/or freelance trainers (see definitions).

Has a minimum of three years of experience in training with a focus on training delivery at the governorate-level in support of local communities

NOTE: Priority will be given to CSOs and trainers who haven’t previously benefit from similar training programs, and who are headquartered outside Amman. b. Trainer Criteria: Applicants can nominate up to five trainers from their pool of training staff/consultants. Final number of selected trainers will be determined by the eligibility and evaluation criteria provided in the RFA. Trainers must have:

At least two years of training experience

Experience in designing/adapting training material

Committed to all phases of the program either as in-house or freelance trainer

Experience in the content of the proposed training subject

All nominated trainers should complete the Trainer’s Application Form (Attachment C) and submit it along with their updated CV as part of the full CTEP application package.

Training Management Systems

(Training Services Review & Training Development Plan)

International Training Methodology

(Training of Trainers & Certified Dialogue Education Practitioners)

Measuring Training Impact

(Improved Monitoring & Evaluation Systems)

Content Specialty

(Upgrading Curricula & Content Development)

CSO Partners in Training Excellence


B. CSO Partners in Training Excellence Program (CTEP) Description

The CSO Partners in Training Excellence Program (CTEP) will be implemented in three phases during which participating organizations and their representative trainers must complete all interventions and outputs in order to move to the next phase. If the organization does not complete any of the phase requirements, they will not be eligible to move to the next phase. An essential factor to the success of this program is organizational ownership and commitment to the development process and the time required to do that, and the active participation of training manager, staff and trainers. All three phases will require a significant amount of time commitment from the training manager and staff. Attachment A is an illustrative timeline of the CTEP project, implementation timeline, CSO staff and trainer participation as well as required level of effort (LOE). Applicants are encouraged to review this carefully to understand the commitment requirements of the program.

Phase I: Training Standards Review and Training Development Planning: Participating organizations will undertake the Training Standards Review (TSR) to assess the strengths and weaknesses of their training management processes and training services by reviewing its training management function according to its strategic role, set-up and structure; Training Programs Planning and Implementation Phases; Accreditation of the organization’s Trainers; Program Development Activities; Professional Partnerships; Design of Materials; Training Facilities; Marketing and public relations; and Training Administration.

A Training Standard Development Plan will then be developed responding to all specific areas of needed technical assistance and capacity development priorities as identified in the TSR. During Phase II, CIS will provide customized capacity building support to address these priorities. NOTE: The TSR assessment will be re-conducted with the applicant after the end of the project to measure the changes achieved. Those organizations that do not demonstrate improvements will not be certified for enhanced training services under the CTEP program.

Phase II: Upgrading Training Management and Implementation Capacities:

For organizations that complete Phase I, and move into Phase II, CIS will work with the organization to enhance their training management processes using the “Training Management Manual for Civil Society Organizations” that was produced by the USAID Civil Society Program and that provides guidance to CSOs and trainers on how they can effectively manage all aspects of the training, including the design, implementation and evaluation of such training. In parallel, and during Phase II as well, a selected group of trainers from each organization will complete a series of four Training of Trainers workshops, including Training Fundamentals plus three Dialogue Education training courses, after which they will develop new training material using the Dialogue Education methodology on a topic related to their CSO’s training programs. CIS will also continue its provision of technical assistance, based on the needs identified in the development plan submitted in Phase I, through customized one-to-one, on-the-job training to all organizations. In addition, a thorough review for the content of the developed training materials will take place in order for it to be approved as a Dialogue Education material. The Dialogue Education Certification process will include:


- Training of Trainers Fundamentals for 4 days - Full participation in “Foundations of Dialogue Education” training course for 4 days. - Full participation in “Advanced Learning by Design” training course for 5 days - Developing training material on a topic chosen by the organization - Using the developed material to implement two trainings to the CSO’s target groups

NOTE: All CTEP workshops will occur in Amman. USAID CIS will cover the cost of participant’s accommodation but not transportation to and from Amman.

Phase III: Certification

For organizations who successfully complete Phase I & II above, they should accomplish two requirements for certification; participating trainers must deliver their Dialogue Education approved material twice with CIS staff assessing their performance in line with GLP certification requirements. Trainers that have successfully completed all requirements of the GLP certification program will be awarded certificates as "Certified Dialogue Education Practitioners”.

USAID CIS will conduct a post-TSR assessment to examine the level of improvement achieved by participating organizations. Organizations that show a significant improvement with 30% improvement in TSR score and have at least one trainer "Certified Dialogue Education Practitioner” will receive “Certification of Enhanced Training Services” marking the successful completion of the program, that demonstrate CSO eagerness to improve their training quality and abiding by international standards.

NOTE: USAID CIS will cover the essential costs of delivering the Dialogue Education approved material two workshops up to 500 JDs per training.

What are the benefits of Dialogue Education Practitioner certification?

Join a select group of colleagues who are on the cutting edge of Dialogue Education teaching and learning around the world;

Will be recognized as a skilled Dialogue Education Practitioner and receive a 3-year certificate, which trainer can use to highlight his/her special training;

Receive a 10% discount on additional GLP courses, the Dialogue Education Institute and design reviews by GLP Partners or Partner Emeritus, Jane Vella;

Receive special notices when GLP introduces new services such as online tutorials, seminars, courses, etc.

Trainer`s name, biography and affiliation is posted on www.globalearning.com, in return for a reciprocal link.

As part of the USAID Civil Society Program (CSP) (2008-13), Dialogue Education has been widely used in Jordan and adopted by national CSOs such as Jordan River Foundation and Nour Al Hussein Foundation, with more than 60 trainers certified as Dialogue Education Practitioners and four certified Dialogue Education Teachers. See how they are applying the methodology in their work by visiting:

http://www.globallearningpartners.com/about/our-team/cdep.

http://www.globalearning.com/

http://www.globallearningpartners.com/about/our-team/cdep


C. Evaluation and Selection The evaluation committee will review and score all eligible applications using the following criteria:

Criteria Details Points

Organization’s training capacity, commitment and vision

Clear demonstration of organization experience in training

Existing training curricula and training content

20

Motivation for participating in the program

Demonstrated need for this program and how the organization will utilize the knowledge and the expertise gained in the program

20

Committed to completing all phases of the program and assigning a dedicated team for the required time

20

Diversity of training topics and target group 10

Trainer’s expertise

Capacity and past experience

Experience in designing, developing and/or adapting training material

20

Motivation for participating in the program 10

TOTAL 100

Applying trainers may be invited for an interview as part of the selection process. D. Application submission Completed application form will include:

1. CSO Application Form 2. Organization Certificate of Registration 3. Annual financial report for the last three years 4. At least two samples of training course material designed/been adapted from other

resources to be used in institution`s trainings. 5. Trainer Application Form for every nominated trainer 6. CVs of nominated trainers 7. Sample of training material developed/adapted by nominated trainer. 8. Freelance trainers need to prove that they did at least one training with the

organization in the last year


E. Application Process E.1. Solicitation workshops (in Arabic) Solicitation workshops will be held for interested applicants as outlined below. An e-mail confirming attendance must be sent to: [email protected] by 12:00PM Sunday, July 24, 2016.

Location Date/Time Venue

Karak Monday July 25, 11:00 -14:00 Teacher`s club

Amman Tuesday July 26, 10:00 – 14:00 Geneva Hotel

Irbid Wednesday July 27, 11:14:00 Military Officers Club

E.2. Clarifications

Only written requests for clarification(s) will receive a response. Requests should be submitted via email to: [email protected]

All requests for clarification must be received by 12:00PM on August 1, 2016 to the email address noted above. Only questions received by this date will be considered.

USAID CIS will consolidate responses to the requests for clarifications and post on its website at www.cisjordan.org by August 4, 2016

E.2. Application Deadline & Delivery The complete application packages (electronic copies only) are due to USAID CIS by 12:00PM on August 14,2016 to be submitted via e-mail only to [email protected] .

Please specify “CTEP Application” and the name of your organization as the subject of your email message.



http://www.cisjordan.org/


Attachment A- Overview of CTEP Program

Phases Interventions Outputs for the CSO/Trainers Timeline Who? LOE

Phase I: Assessments

1.1. CTEP Kick-off Orientation Workshop Mutual understanding of all parties roles and responsibilities

Sept 2016 CSO senior leadership & training manager

1 day

1.2. CIS conducts the Training Standards Review within the CSO

TSR Score

Sept-Oct 2016 CSO training manager, trainers & key staff

1 day

1.3. Training Standards Development Plan Training Development Action Plan (TDAP) Oct-Nov 2016 CSO training manager 1 day

Phase 2: Upgrading Training Management and Implementation Capacities

2.1. Orientation Workshop on Training Management Manual

Introduction to TMM Resources and link to TDAP

Oct 2016 CSO training manager 1 day

2.2. Implementation of Training Standards Development Plan through CIS mentoring

Improved systems management Oct 2016-Apr 2017

CSO training manager 3 days/month

CSO Key staff 3 days/month

CSO HR personnel 3 days

2.3 Participation in Customized Training Management sessions and courses (combination of workshop and one-on-one): o Tracking Trainees and M&E o Assessing and managing your trainers

Application of the Training Management Manual

Coaching and mentoring on training management and training delivery issues

Nov-May 2017 CSO Training Manager and key staff

5 days

2.4. TOT Course #1: Training of Trainers Fundamentals

Introduction to new participatory training methodology

Nov 2016 Trainers 4 days

2.5. TOT Course #2: GLP’s Foundations of Dialogue Education

Experience the core concepts and practices of Dialogue Education’s unique learning-centered system

Dec 2016 Trainers 4 days

2.6. Trainer Course #3: GLP’s Advanced Learning Design and Evaluation by Design

Deepening the training material design experience and evaluate training material effectively to ensure results

Jan 2017 Trainers 5 days

2.7. Development of new training material New training material utilizing dialogue education methodology

Feb-Mar 2017 Trainers 10 days over two months

Phase 3 Certification of Trainers and CSOs

3.1. Delivery of new training curricula to target groups

Up to 24 CSO stakeholders trained in new curricula

Apr-June 2017 Trainers & CSO Training Manager

9 days

3.2. Certification request from GLP for trainers who successfully complete program

Dialogue Education Practitioner Certification

June 2017 Trainers CIS

1 day

3.3. Post-TSR Re-Assessment Measure the improvement in the training management and services in the CSO

June-July 2017

CSO training manager, trainers & key staff

1 day

Optional Capacity Building Opportunities

Upgrading Issue-based training content (youth, gender, etc.)

Managing your trainers

Marketing and pricing your courses

Improve training management and improved training content

Feb-June2017 CSO Training Manager and key staff

6 days


Attachment (B) Organization Application Form

CSO Partners in Training Excellence Program (CTEP)

Organization Application Form ________________________________________________________________________

Please make sure you submit the following:

Completed application form

Organization Certificate of Registration

Annual financial report for the last three years

The Organization`s Training Experience, you should provide a list of Trainings conducted by the organization in the last three years

At least two samples of training course material designed/been adapted from other resources to be used in institution`s trainings.

List of nominated staff/ trainers to the CTEP activities.

CVs of nominated trainers

Freelance trainers need to prove that they did at least one training with the organization in the last year



________________________________________________________________



A. Organization Information

Organization Name and Type

Organization name:

Organization National Identification Number:

Applicant Type

NGO NON-PROFIT Company

other (please specify)

Location of the Organization

Address (Street Address, City, Area, Governorate):

Main Telephone Number:

Main Email:

Website (if available):

GPS Coordinates:

Contacts

Contact details for the contact person

E-mail: Mobile Number:

Contact details for the authorized signatory

Name/Title: E-mail: Mobile Number:

Organization Details

Organization vision and mission:

Annual Average Budget (operations plus programs) during the last 3 years (2013-2015) (JOD):

Number of Staff (Full-time and part-time):

3-5 6-10

11-15 16-20

Number of trainers that the organization has:

Full time in house________ part time in house________ freelancers________

Organization main Area of focus in training:

Soft Skills (Communication, interpersonal skills, negotiation,)

Institutional Capacity Building (strategic planning, fund raising, strategic communication, planning,

etc.

Human Rights Informal Education Environment

Youth Civic Engagement/participation Employability skills


Child Protection Child Education psychosocial

Social Empowerment Entrepreneurship \How to Start your Business

Businesses Management (manage your business)

others (please specify)

B. Motivation for Participating in the Program

Why is the organization interested in participating in this program?

Tell us about how will the training help you achieve your CSO’s mission?

Who do you train, on what subject and why this target group?

What are the challenges you currently face in managing and conducting training in your organization?

Anticipated Outcomes - Describe what your organization hopes to achieve through participating in this proposed program, how will your participation in this program contribute to enhancing your organization’s Training management and implementation and respond to the challenges you have mentioned?


C. Organization’s Training Experience

list some of your recent achievements in training? Please be specific, by providing facts and figures, quotes, and success stories where possible.

Please provide us with your organization’s information related to its training activities in the last 3 years in the table below.

Project /Program

Training Topic Trainer Dates of Training

Profile of Participants

Donor/Funder

Name In house \ freelance


D. Information Related to Staff and Trainers Who Will Be Involved in CTEP Activities

List the names and job titles of the staff and trainers who will be committed and fully involved in CTEP activities

Training Standards Review TSR Assessment

Name Title

Training Standards Development Plan and follow up

Name Title

“Training Management” Manual orientation session

Name Title

Dialogue Education Certification Process list of trainers (Every trainer in the list should fill Attachment (C) The Trainer Application)

Name Title

Authorized Person Name: Signature Civil Society Organization Stamp



Attachment (C) – Trainer Application Form

CSO Partners in Training Excellence Program (CTEP)

Trainer Application Form ________________________________________________________________________

Please make sure you submit the following:

Completed application form

Applicant updated CV

Sample of training material developed/adapted by the trainer.

Applicant should provide a letter showing his/her commitment with the institution, Freelance trainers need to prove that they did at least one training with the organization in the last year



________________________________________________________________



E. Trainer Information

Trainer’s name:

Business Title in The Organization:

Address (City, Governorate):

Mobile Telephone Number:

Email:

Years of experience in training:

2 years

more than 2 years and less than 4

more than 4 years

Trainer’s main area of focus in training:

Soft Skills (Communication, interpersonal skills, negotiation, etc.)

Institutional Capacity Building (strategic planning, fundraising, strategic communication,

planning, etc.)

Human Rights Informal Education Environment

Youth Civic Engagement/participation Employability skills

Child Protection Child Education psychosocial

Social Empowerment Entrepreneurship \How to Start your Business

Businesses Management (how to manage your business)

others (please specify)

Trainer’s role in training programs:

Training Needs Assessment Designing Training Programs

Developing Training Material Adapting Training Material

Conducting training

follow up with participants after the training

Monitoring and Evaluation others (please specify)


F. Motivation for Participating in the Program

What added value will be participating in the program bring to you as a trainer?

How will you contribute to enhancing the training services in the organization?

G. Trainer’s Training Experience

Trainer’s previous training delivery experience

Provide a short summary of your experience delivering and designing training (including years of

experience), thematic specialty, and overall target audience. If a freelance, please list who your primary

clients are and their end beneficiaries for the training.

Trainer’s previous participation in a Training of Trainers courses

Provide a list of previous ‘Training of Trainers’ courses (TOT) that you have completed and/or any

training certificates that you have obtained (please indicate the name of the certifying body).

list some of your recent achievements in training? Please be specific, providing facts and figures,

quotes, and success stories where possible.

Within this application you have submitted a sample training course outline which you already designed and delivered. Why did you select that course? Who is the target audience? How do you measure if you have achieved your learning objectives when delivering that course to those trainees?

Please fill the table below with information related to training activities you’ve conducted in the last 2 years.

Project /Program Training Topic*

Dates of Training

Participants profile

Organization/Donor/Funder


*Be specific in the topic not general topic

Commitment Hereby I commit to actively participate in the USAID CIS CSO Partners in Training Excellence Program (CTEP), and to complete all learning assignments and requirements for the Dialogue Education Practitioner certification. I am fully aware of the responsibilities and time expected from me, and will contribute significantly to program activities in my organization and will fully utilize the material I developed.

Name

Organization name and stamp

Signature

Date

Documents

CSO Partners in Training Excellence Program (CTEP): Achieving