CSI CloudVoice Presentation 2012 - SCGMIS CloudVoice... · 2012-10-30 · Services Voice offerings. CSI CloudVoice Conferencing can extend your Toll Free Service Local Number Service

Michael Knight Chief Technology Officer

CloudCloudVoiceVoicehosted VoIP

YOURYOURLOGLOGOO

Michael Knight, Chief Technology Officer

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Accessing a resource that is Accessing a resource that is distributed and accessible both singularly and in a dispersed singularly and in a dispersed methodology from multiple, geographically diverse locations using geographically diverse locations using a common connectivity medium.

What is Cloud Computing?What is Cloud Computing?What is Cloud Computing?What is Cloud Computing?

CloudCloud

Devices (Endpoints)

BYOT

Devices (Endpoints)

BYOT

Resources• Compute (DC)• Information

Resources• Compute (DC)• Information BYOT

One-to-OneBYOT

One-to-One

SecuritySecurity

Information• Applications• Data

Information• Applications• Data

Connectivity(Borderless Networks)Connectivity

(Borderless Networks)

y• Network• UTM• NAC / NAP•Posture Checking

y• Network• UTM• NAC / NAP•Posture Checking

What is involved in the Cloud?What is involved in the Cloud?What is involved in the Cloud?What is involved in the Cloud?

Customer OwnedCus o O d Multiple Geo’s High Availability and Load Balancingg y g◦ Active-Active (Workload Mobility): Today’s TechnologyActive Passive: Production / Disaster Recovery◦ Active-Passive: Production / Disaster Recovery

Private CloudPrivate CloudPrivate CloudPrivate Cloud

Active-PassivePassive

Production SiteDisaster Recovery Site

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76 5 4 3 2 1 ESX Hosts:

HP DL380G6 (3)Esx1pr.co.macon.nc.usEsx2pr.co.macon.nc.usEsx3pr.co.macon.nc.us

ESX Hosts:HP DL380G6 (2)Esx4dr.co.macon.nc.usEsx5dr.co.macon.nc.us

SAN:EMC AX4‐5iDPE (1)DPE (1)DAE (4)

vRanger Server

SAN:EMC AX4‐5iDPE (1)DAE (4)

Business ContinuanceBi‐directional

Replication / Failover from PR VM’s using

vRanger VA HotAdd to DR vSphere Datastores

Disaster Recovery (Disk to Disk)Step 1

Backup of PR VM’s using vRanger VDDK HotAdd to DR vRanger VM

iSCSI‐connected Hard Drive Repository

Disaster Recovery (Disk to Tape) Step 2Symantec Backup Exec (BE) Backup from DR vRanger iSCSI Repository via BE Agent running on vRanger VM to Tape and thenon vRanger VM to Tape and then Physically taken Offsite

HP StorageWorks 1/8 G2 Tape Autoloader connected to

Physical Windows Host running Symantec Backup Exec

WAN Connection to Schools and DOInternet

Cloud Compute Power:252.928 GHz Processing896GB Memory27TB Storage

Active-Active

POD1POD2

ESX Hosts:HP DL360G5 (7) Switches: H P

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1Gbps WAN (Secondary)

VLAN Trunk

100Mbs Internet Link

100Mbs Internet Link

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ESX Hosts:HP DL360G5 (7)126.464 GHz Processing448GB Memory

27TB Storage

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SAN 2: SAN 3:

SAN 1:EMC AX4‐5iDPE (1)DAE (3)EMC AX4‐5i

DPE (1)DAE (3)

EMC AX4‐5iDPE (1)DAE (3)

DAE (3)

Resources located Off-Campus provided sou s o a d O Ca pus p o d dsingularly from multiple locations

Public CloudPublic CloudPublic CloudPublic Cloud

CloudCloudVoiceVoiceCloudCloudVoiceVoicehosted VoIP

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Lower Total Cost of Ownership Visual device management

Benefits of CloudVoice hosted VoIPBenefits of CloudVoice hosted VoIP

Enhanced call capacity

Reduced equipment investment

Enhanced support

Rapid deploymentReduced equipment investment

Anytime anywhere communications

Rapid deployment

Enhanced 911

High availability E‐rate Priority 1 Eligible

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enterprise communication!


CloudVoice hosted VoIP Essential

Anonymous Call RejectionAuthenticationAutomatic Callback

Customer Originated TraceDirectory Number HuntingDiversion Inhibitor

SMDI Message DeskSpeed Dial 100Speed Dial 8

CloudVoice hosted VoIP Essential All the essential features you would expect from your VoIP service and more

Automatic CallbackBasic Call LogsCall Forwarding AlwaysCall Forwarding BusyCall Forwarding No AnswerCall Forwarding Not Reachable

Diversion InhibitorDo Not DisturbEnhanced Call LogsExternal Calling Line ID DeliveryFlash Call HoldHoteling Guest

Speed Dial 8Third‐Party MWI ControlThird‐Party Voice Mail SupportThree‐way CallingVoice MailVoice Mail to Email

Call Line ID DeliveryCall ReturnCall TransferCalling Name RetrievalCalling Party CategoryCharge Number

Intercept UserInternal Calling Line ID DeliveryLast Number RedialMalicious Call TracePhone Status MonitoringPhysical Location

Zone Calling Restrictions

Plus the following group featuresCall ParkCall PickupHunt GroupCharge Number

Client Call ControlCommunication Barring

Physical LocationPreferred Carrier UserService Scripts User

Hunt GroupSeries CompletionService Scripts Group

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CloudVoice hosted VoIP Enterprise

Alternate NumbersAutomatic Hold / RetrieveBarge‐in Exempt

Plus the following group featuresAuthorization CodesCustom Ringback Group

Optional Extended ServicesAssistant Enterprise The telephony toolbar enables

CloudVoice hosted VoIP Enterprise All the essential features; plus the features of a true enterprise communication platform

Barge‐in ExemptBusy Lamp FieldCall Forward SelectiveCall NotifyCustomer Ringback UserDirected Call Pickup

Custom Ringback GroupEnhanced Outgoing Calling PlanInstant Group CallMusic On Hold

Plus the following mobility features

The telephony toolbar enablesusers to make and accept telephonecalls and change telephone settingsfrom within their web browser.

Auto AttendantDirected Call Pickup w/ Barge‐inHoteling HostN‐way CallingPriority AlertPrivacyPush To Talk

Call ForwardingIn‐Call Service ActivationMultiple Call ArrangementRemote OfficeSequential RingShared Call Appearance (5)

The flexible, powerful, front officetool that acts as an automated receptionist

Web Receptionist ConsoleThe attendant console forPush To Talk

Selective Call AcceptanceSelective Call RejectionShared Call Appearance 10+

Shared Call Appearance (5)Simultaneous Ring PersonalTwo‐Stage Dialing

The attendant console forreceptionists or telephoneattendants who manage andscreen inbound calls

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CloudVoice Enhanced 911

Add CloudVoice Enhanced 911 to any CloudVoice hosted VoIP feature bundle and provide an enhanced level of service

911 Call AlertsCloudVoice Enhanced 911 provides notification of 911 calls that are placed to

CloudVoice Enhanced 911 For your critical voice communication requirements

and provide an enhanced level of service to assist in emergency situations.

Security Routing911 calls can be routed to internal security staff prior to routing to the PSAP.

notification of 911 calls that are placed to key individuals or groups via popular communications methods:

Send 911 notification via emailSend 911 notification via SMS gateway

This further allows for the development of internal security extensions.

Security MonitoringDesignated security staff will be included in a three‐way call between the dialer and

Send 911 notification to desktop

Additional FeaturesCloudVoice Enhanced 911 adds the features you expect when providing 911 Services:in a three way call between the dialer and

the PSAP (listen only) in the event 911 is dialed. This provides greater situational awareness and allows better coordination with emergency responders.

Services:

911 Call Recording911 Misdial Protection911 Active Test Mode911 Advanced Callback

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CloudVoice Call Center

The CloudVoice Call Center application delivers a comprehensive solution with

Key features include:

Automatic Call Distribution

CloudVoice Call Center For your high volume voice communication requirements

the sophisticated features and functionality that are required for a broad range of call centers, along with the additional benefit of being completely integrated with other CSI Cloud Services

IVR/Auto Attendant

Queuing

UC Integration g

Voice offerings. CSI Cloud Services VoIP Call Center can extend communication services to include Homework Helpline, Information Technology Support Desk and Community Programs

Agent Virtualization

Monitoring and Reporting

Agent and Supervisor Clients

Community Programs.

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CloudVoice Conferencing

The CloudVoice Conferencing option delivers a comprehensive group Key features include:

CloudVoice Conferencing For your group voice communication requirements

communications solution , along with the additional benefit of being completely integrated with other Cloud Voice Services Voice offerings. CSI CloudVoice Conferencing can extend your

Toll Free Service

Local Number Service

Call Managementg y

communication services to include Group Communications; Staff and Faculty Communications and Parent and Faculty Communications.

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CloudVoice Mobility

The CloudVoice Mobility solution allows for anywhere / anytime communications

Operating Systems include:

Android

CloudVoice Mobility For your “on the go” communication requirements

for your mobile user’s. Leverage your existing mobile devices to extend your communications infrastructure :

Mask and protect Caller Information

Apple IOS

Blackberry OS

Windows Mobile &Mask and protect Caller InformationTransfer b/w mobile and fixed devicesInstant notification & connectivity

Go mobile with today’s leading devices…

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Handsets IncludedHandsets Includedwith multi year contract*with multi-year contract*

18* Terms and conditions apply. Term of Service minimums and early termination fees apply.



Priority 1 EPriority 1 E--rate Eligiblerate EligibleAvailable 20% to 90% discountsAvailable 20% to 90% discounts

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Predictable ExpensePredictable Expenseall domestic and local long distance includedall domestic and local long distance included

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CloudVoice hosted VoIP Considerations

Network InfrastructureFirewall Router

CloudVoice hosted VoIP Considerations Are you ready for CloudVoice hosted VoIP?

InternetV IP H d tRouterSwitchingTraffic ShapingCabling & Wiring

Internet Connectivity

InternetVoIP Handset

VoIP Handset Access Point

EthernetSwitch

EthernetSwitch

Firewall

BandwidthInternet Service ProviderDedicated Internet ConnectionTraffic ShapingCabling & Wiring

VoIP Handset

VoIP Handset

VoIP HandsetComputer

Router

General ConsiderationsHandset SelectionHandset LocationHandset Warranty

Handset DeploymentManaging ChangeAdministrative Training

End User TrainingService and Support

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Vi it i th h ll d k b t li t

CloudCloudVoiceVoice hosted VoIPhosted VoIPdi tdi t

Visit us in the hall and ask us about our complimentary

rreadiness assessmenteadiness assessment

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Q ti & Questions & AnswersAnswers

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Documents

CSI CloudVoice Presentation 2012 - SCGMIS CloudVoice... · 2012-10-30 · Services Voice offerings. CSI CloudVoice Conferencing can extend your Toll Free Service Local Number Service