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9/27/2013
CSC to Ingersoll Rand IT Infrastructure Services
Employee Frequently Asked Questions (FAQ)
Friday, September 27, 2013
_________________________________________________________________________________
Question Categories
Rationale for the Transition of Services Page 1
EMEA Region-Specific Questions Page 3
Open and Close Date-Related Questions Page 3
Recruiting Process Questions Page 3
Interview and Job Discussion Questions Page 5
Positions in Different Locale and/or Job Function Page 5
Lead and/or Manager Questions Page 7
Selection Questions Page 8
On Boarding Questions Page 9
Years of Experience Questions Page 10
Compensation and Benefits Questions Page 11
Allegion Questions Page 14
Hussmann Questions Page 15
Other Miscellaneous Questions Page 15
CSC Questions Page 17
Newly Posted Questions and Answers Page 22
Questions Received (but not yet answered) Page 23
1. Why are we switching IT infrastructure services back to Ingersoll Rand?
In recent months, senior leaders from CSC and Ingersoll Rand have been actively engaged in
discussions focused on how best to leverage the respective capabilities of each company and
continue to strengthen our business partnership. We have reached an agreement that includes a
phased approach for bringing select functions back in to Ingersoll Rand. With an operational
excellence perspective, the clear goal is to improve our Information Technology services to our
global customers by optimizing our service-related processes. By strategically bringing select
services back in to Ingersoll Rand, the IT leaders be able to more closely direct and manage the
adjustments we need to make in order to drive both rapid and sustainable results.
2. What is changing?
In general, Ingersoll Rand will re-assume responsibilities that are ‘closest to the Ingersoll Rand
customer’ that includes, but is not limited to:
Field Services and Desktop Support
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Servers located at Ingersoll Rand locations
Applications Systems and Data Base Administration
Local Area Network and Telephone Systems
Compliance and User Provisioning
Network Security and Risk Management
Wide Area Network
3. What will remain the same?
Going forward, CSC will continue to provide primary support for:
Enterprise Service Management (Remedy – MyTicket and MyRequest)
Enterprise Data Center Support
Service Desk
4. What is the timeline for the transition?
The signing of the contract occurred on September 10th, however the transition of services will
begin on October 5th to provide Ingersoll Rand with an opportunity to select and hire qualified
staff to support the transitioned IT services.
Desktop engineering, application system administration, active directory, Citrix, database
administration and asset management are the first services that are scheduled to transition back to
Ingersoll Rand. The migration of the other transitioning infrastructure services will be staggered
through the remainder of this calendar year. Wide Area Network services are scheduled for
transition during the first to second quarter of 2014.
Wave 1 Services (Desktop Engineering, Active Directory, User Account Provisioning,
Compliance, Sys Admin, DBA, Asset Management and Citrix) – Transition scheduled for
October 5th
Wave 2 Services (Remote Server, Field Services, Project Management, LAN, Wireless, IPT –
NA/LAR) – Targeted for November 2nd
Wave 3 Services (Remote Server, Field Services, Project Management, LAN, Wireless, IPT –
AP/India) – Targeted for mid to late November
Wave 4 Services (Remote Server, Field Services, Project Management, LAN, Wireless, IPT –
EMEA) – Targeted for the late December, no later than early January timeframe
Wide Area Network Services (WAN) – April 2014
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EMEA Region-Specific Questions
5. Can you share more details regarding the EMEA consultation and on boarding process? Who
will be the leads for Allegion and Ingersoll Rand? Will Ireland and the United Kingdom go
first?
There are two levels of consultation – the first is at European level and the second is at the country-
specific works council level. Local rules in Ireland and UK are straight forward.
As of today, both CSC and Ingersoll Rand have informed the European Work council. Ingersoll
Rand is currently working to inform the local work councils. In any case, it is national legislation
that will indicate the length and the required steps for this information process. For practical details,
refer to your local HRBP.
We expect that it take a few weeks to complete this entire process.
_________________________________________________________________________________________
The questions contained below primarily relate to North America, Latin America, India, and Asia
Pacific hiring processes -- countries outside of the European region.
_________________________________________________________________________________________
Open and Close Date-Related Questions
6. How long will the Ingersoll Rand, Allegion and Hussmann positions be open?
‘Wave 1” Ingersoll Rand positions will be posted on http://careers.ingersollrand.com/ by September
11th and will remain open until September 17t h@ 5:00 PM ET.
Waves 2 through 4 Ingersoll Rand positions will be posted on http://careers.ingersollrand.com/
and includes field service support (e.g., desktop, printers and shop floor), local area network,
project management local server support, telephony services, and wide area network. Positions
will be posted on September 18th and will remain open until September 24th @ 5:00 PM ET.
Although this ‘second wave’ of open positions will be posted in mid-September, offers will be
made with start dates that reflect the service and region-specific transition dates (i.e., North
America and Latin America – on November 2nd, Asia Pacific and India – mid to late November).
Recruiting Process Questions
7. Will legacy Ingersoll Rand employees who are currently employed by CSC be treated as
Ingersoll Rand re-hires?
Yes
8. If you are a legacy Ingersoll Rand employee and want to apply for a like-for-like position, what
criteria are being used to determine whether or not individuals will be brought back on?
If you are a former Ingersoll Rand employee currently employed by CSC applying for a role that is
“like or similar” to your current position, you will not be required to go through a formal interview
process. However, you will participate in a job expectation discussion with the hiring manager(s)
and Human Resources.
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If you are a former Ingersoll Rand employee currently employed by CSC and apply for an open
position that is different than your current position (not “like or similar”) you will be required to
participate in Ingersoll Rand’s standard behavioral interview process.
Ingersoll Rand internal employees applying for a position that is different (not “like or similar”) to
their current position, external candidates, and contractor will go through Ingersoll Rand’s
standard behavioral based interview process.
9. Will former Ingersoll Rand employees who are currently employed by CSC be given preference
over external hires?
Yes
10. CSC Contractors and Interns
The Context: CSC currently employs IT contactors to provide support to Ingersoll Rand. They also
transferred IT interns from Ingersoll Rand to CSC in November of 2011. Some of those contractors
have been supporting Ingersoll Rand locations for several years and I think some of them are
talented and important to the business.
If those contractors or interns want to apply to one of these positions, will they be
considered external applicants even if they work through CSC on the Ingersoll Rand
account?
All contractors will be considered as external applicants should they elect to apply for an open
position. Therefore, they will have to go through the normal Ingersoll Rand hiring process
regardless of their previous contracting relationship with Ingersoll Rand (e.g., full interviews,
drug screening and background checks).
Interns (i.e., who are legacy Ingersoll Rand staff and are currently working for CSC in support
of the Ingersoll Rand contract), will not be considered as an external applicant. Therefore, they
will not be required to go through the formal behavioral interview process if they are applying
for a like-for-like position. Our goal is to fill positions with internal Ingersoll Rand and/or
legacy Ingersoll Rand staff who are currently employed by CSC.
11. Will former Ingersoll Rand employees that moved to CSC in 2011 and who are not currently
employed in CSC, be considered an internal or external applicant?
They will be considered an external applicant and will be required to go through the interview
process.
12. Will former Ingersoll Rand employees who opted to retire to protect retirement medical funds
when they left Ingersoll Rand to go to CSC be eligible for transition back to Ingersoll Rand?
You will be considered as a ‘rehire’ in the recruitment and hiring process.
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13. I am a former Ingersoll Rand employee; however, upon transition to CSC I was moved off of
the Ingersoll Rand account into a different line of work on another account. If I am interested
in the same type of position that I once held at Ingersoll Rand, will I be required to go through
the “full interview process?”
No. You will not be required to go through the full interview process given that you would be
applying for a ‘like for like’ role.
14. I have 10 years with Trane/Ingersoll Rand but was laid off prior to the transition to CSC. I
started working for CSC the last year. Will I be considered a legacy Ingersoll Rand employee?
Yes
15. Will the CSC IT external contractor positions be also transitioned to Ingersoll Rand?
CSC will retain positions for the following three functions: enterprise data center, perimeter
security and help desk functions. Therefore Ingersoll Rand will reassume the other remaining
services that were performed by CSC personnel or contractors to CSC. While Ingersoll Rand
typically prefers to use employees to provide services that are to be reassumed, contractors will be
evaluated to fill gaps.
16. Can you provide any clarity regarding the timing and process for recruiting for positions that
are not filled by CSC folks? How/when will the gaps be filled?
The external hiring process normally takes 60 days. With that in mind, our objective is to fill
positions as quickly as possible after internal Ingersoll Rand interested employees and CSC
staffs that currently support the Ingersoll Rand account have submitted their applications for
open positions.
Interview and Job Discussion Questions
17. How will I be notified of my interview time? By phone, email, or both?
Ingersoll Rand will reach out to you by phone and e-mail. In most cases you will initially a
phone call first with a follow up e-mail.
18. I am a CSC Field Service Technician for the Ingersoll Rand Account. However I am not a
former Ingersoll Rand employee. Do I need an interview in order to be hired by Ingersoll
Rand after applying? Considering that I am a current CSC employee, will I still get
preference over other candidates from the outside?
Yes, you will be required to participate in an interview in order to be considered for any open
Ingersoll Rand position. However, since you have worked on the Ingersoll Rand account, hiring
managers will consider this experience to be a ‘plus’ over other external candidates that do not
have any Ingersoll Rand experience.
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Positions in Different Locale and/or Job Function
19. What advice do you have if an individual decides to apply for more than 1 position in the
same wave?
Apply for the like-for-like position and see if you are selected for the new position.
20. If I believe that I am qualified and would like to apply for a new role (e.g., in Wave 3), but
my current role transitions much sooner (e.g., Wave 1) can I be considered for a Wave 3 role if
I am hired in to a Wave 1 role? If not, how long will I be required to stay in my new position
at Ingersoll Rand?
You might want to consider applying for both positions and clearly communicate your career
aspirations during the job expectations discussion and interview process. If you are hired in to
a Wave 1 role, you can apply and be considered positions in other waves. Ingersoll Rand IT
managers will be flexible regarding the company’s 18 month time-in-position policy for those
Wide Area Network positions that will be posted in 2014.
21. If I am in a team lead position will I have to interview for a manager or leader position?
Yes. The organizations are different and in some cases roles may be different.
22. I am in AP field services. Is it possible to apply for positions in a different country or region
from where I am currently staying?
Yes; however you will be subject to eligibility requirements.
23. Is it possible to apply for Wave 1 position as AP field services is scheduled for transition
only at the end of November?
Yes
24. Currently, I work in Suzhou in CSC for Ingersoll Rand. Do I need to work in Shanghai once
I get the new offer?
It will depend upon the role and if the position can be supported remotely. You should plan on
speaking with human resources once the position is posted to further define the job location
requirements.
25. What is the best approach if you are in a field service tower and want to move to another
tower?
If you are interested in a role in another tower, simply apply for a position in another tower that
you may be interested in and complete the interview process.
26. I am a former Ingersoll Rand employee, however, my position with Ingersoll Rand was
“terminated” rather than “transitioned” to CSC. However, shortly after being terminated
from I was hired by CSC to serve the Ingersoll Rand account on a dedicated basis. If I apply
for the same job that is coming back to Ingersoll Rand, will I have to go through the “full
interview process?
If it is a like for like role, then you will not have to go through the full interview process.
27. I looked at the Wave 1 job postings today and noticed that a majority of them are located in
Davidson, NC. Does that mean that is physically where the job will be?
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No, each of the positions clearly states “Multiple Ingersoll Rand locations” given that we only
posted one ‘core’ role. As we have mentioned previously, we plan to hire for multiple positions
from one ‘core’ job posting.
28. If a person lives in California and elects to apply for a job that is listed in Davidson, would
this require them to relocate to Davidson?
It will depend on the role and if the customer group is located in California. We will try to be as
flexible as possible with remote working arrangements.
29. Some of us are now working partly or fully from home. Will we be allowed to continue
working from home?
This will depend on the role and the location of your customer group. We are trying to be
flexible with working remotely.
Lead and/or Manager Questions
30. How can I locate lead positions on the website?
To minimize the number of job postings, we posted one ‘core’ position that will encompass
multiple locations; multiple hires, and will include lead positions when applicable.
31. There are no positions posted for Desktop Engineering Manager or Leader. How are we to
apply for these positions or are they already filled? Who is occupying those positions, if they
have already been filled?
Due to the volume of open positions, we decided to post only one ‘core’ position, but will be hiring
for multiple Desktop Engineering roles including leads. If you are interested in a lead position,
please apply for the Desktop Engineering role that has been posted. Regarding leadership
positions, the following Enterprise organization structure was announced by Josh Van Dyke on
9/17.
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32. My current role is the supervisor of a User Account Provisioning Administrator team
however I cannot find a leader position on the website?
As we have discussed in the previous question, due to the volume of open positions, we
decided to post only one position but are hiring for multiple roles. Our recommendation is to
submit your application for the role knowing that we will be assessing your level based on your
experience and other qualifications.
Selection Questions
33. Who will make the ultimate selection decisions?
The hiring managers
34. What criteria are going to go into making the decision to hire someone back to Ingersoll
Rand? Besides our resume will references from Hussmann/Ingersoll Rand/Trane managers
and users be used in addition? If so can those references be submitted at the time we apply
for our position along with our resume?
You can include references. Many of the Ingersoll Rand mangers have worked with you and
possess the baseline knowledge to assess your knowledge/skills and customer service. This will
be taken into consideration along with your resume.
35. Will Ingersoll Rand managers asked to assess current CSC staff competencies and
performance for hiring consideration?
Yes
36. How soon from the application date will we hear back -- Interview to Offer?
We plan to have a quick turnaround. For wave 1 we hope to be making offers around
September 20th (i.e., the positions close on the 17th). For wave 2, we plan to make offers
beginning the 1st week in October. For wave 3 and beyond, it could vary depending on when
the service will transition and in which locale/region. Keep in mind that offers will be issued on
a continuous basis during the transition process.
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37. How do I know if I am not selected?
Human resources will contact applicants once selection decisions are made per standard
Ingersoll Rand human resource processes.
38. When will I receive an offer letter if the service is scheduled to be transitioned later in the
year?
Offers will be issued early in the process with a future start date to align with the ‘go live’ start
dates for each of the services that are planned for transition.
39. I am an employee who was technical admin and received job upgrade where I became a
Technical lead under CSC. Would that experience be considered in the Ingersoll Rand
selection and hiring process?
Yes
40. Will offer letter be physical letters, e-mail, or both?
The offers will be made by phone and via e-mail during the first wave.
On Boarding Questions
41. Will CSC staff who are transferred to Ingersoll Rand be considered corporate employees or
sector employees? Transitioning employees will be part of Corporate IT and will work with the Sector as required.
42. If we currently support Allegion, Hussmann and Ingersoll Rand locations will we still
support those same offices if we are hired back on with Ingersoll Rand or will those
locations be supported by their respective IT groups within the sector?
You will be hired back into Ingersoll Rand by the Corporate Sector.
43. If we are hired back by Ingersoll Rand, did I understand we would be contract workers or
full time employees?
The positions posted are for full-time salaried employees.
44. Will hourly CSC positions stay hourly or become salary?
The positions posted are for full-time salaried employees.
45. Will FST's that are currently salary - nonexempt (overtime eligible) remain salary nonexempt
or will we lose the overtime eligibility?
If FSTs are employed in the U.S., they will not be eligible for overtime. However, there are
different rules in Canada than in the U.S. for overtime. Hence, FSTs located in Canada will be
considered non-exempt and overtime eligible.
46. What is the on boarding date for Wave 2 positions?
Saturday, November 2nd will be your first official day with Ingersoll Rand. Employment with
CSC will end on midnight on November 1st; however you will have a ‘casual’ employee status
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for up to 2 weeks in order to provide you with continued access to your CSC e-mail and other
user accounts.
Years of Experience-Related Questions 47. I have been with Trane since Sept of 2007 and was transitioned to CSC. Will Ingersoll Rand
will recognize our time served with Trane or will we be starting from beginning as new
employees.
Yes, you will be considered to be a re-hire. Per Ingersoll Rand policy, former Ingersoll Rand
employees will have an adjusted service date. At the time of an offer, you will receive benefits
and other compensation-related information that will answer the question above along with
Ingersoll Rand Employee Contact Center telephone number if you have any further questions.
In AP, EMEA, India, Latin America the years of service calculation will be adjusted
according to local laws.
48. How will the Ingersoll Rand years of service be handled for the Ingersoll Rand transitioned
CSC employees if they accept an offer with Ingersoll Rand? For example, I had 15+ years of
service with Trane/Ingersoll Rand when I was transitioned to CSC. I've spent two years with
CSC working on the Ingersoll Rand account.
Per Ingersoll Rand policy, former Ingersoll Rand employees will have an adjusted service
date. For example, if an individual was an Ingersoll Rand employee for 15 years and 2 years
with CSC, your adjusted service years will be 15 years and upon your rehire date. In AP,
EMEA, India, Latin America the years of service calculation will be adjusted according
to local laws.
49. Will Ingersoll Rand add those two years into the most recent accumulation of years of
service? (17+ years) Per Ingersoll Rand policy, rehires (former Ingersoll Rand employees)
will have an adjusted service date.
If an individual was an Ingersoll Rand employee for 15 years and 2 years with CSC, your
adjusted service years will be 15 years and upon your rehire date. In AP, EMEA, India, Latin
America the years of service calculation will be adjusted according to local laws.
Would an employee begin to accumulate where they left off when transitioned to CSC? (15+
years)?
Per Ingersoll Rand policy, rehires (former Ingersoll Rand employees) will have an adjusted
service date.
50. I am not a legacy Ingersoll Rand employee. Although I have supported Ingersoll Rand for
the past year, do I get any time transferred in if hired?
No, your CSC time will not be counted towards you Ingersoll Rand years of service.
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Compensation and Benefits Questions*
*Different regions/countries such as Latin America, EMEA, India, Asia Pacific and Canada may follow different
guidelines that are country and/or region specific.
51. Who do I contact if I have compensation or benefits-related questions?
At the time of an offer, you will receive a list of benefits and compensation-related frequently
asked questions. We will also provide you with contact information for the Ingersoll Rand
Employee Center or the Hussmann Benefits Center depending upon your employment offer.
52. Will I be offered compensation comparable to my CSC salary and benefits?
Yes. Your salary and benefits package will be determined in accordance with Ingersoll Rand
standard compensation policies and practices. Each individual position will be evaluated for
compensation purposes in accordance with Ingersoll Rand standard compensation policies and
practices.
53. Will CSC share our current salary information with Ingersoll Rand prior to making any
offer?
Yes
54. Will the salary of the comparable position at this location stay the same as to what I am
currently earning or will Ingersoll Rand reduce said salary?
Your salary and benefits package will be determined in accordance with Ingersoll Rand
standard compensation policies and practices. Each individual position will be evaluated for
compensation purposes in accordance with Ingersoll Rand standard compensation policies and
practices.
55. On day one will employee begin to accumulate vacation and other benefits?
Yes. Per Ingersoll Rand policy, rehires (former Ingersoll Rand employees) will have an adjusted
service date in accordance with local employment laws.
56. I had a significant amount of money sitting in my Trane Retiree Medical account which
continues to grow. I can still access this through the Fidelity website; however, was told that
I had to forfeit this when I transitioned to CSC. Will this option still be available to me and
at the balance it is at today, if I were to accept an offer with Ingersoll Rand?
Please contact the Ingersoll Rand Employee Services upon your offer.
57. If we are hired by Ingersoll Rand, but still have vacation days accrued at CSC, will we be
paid out for those vacation days?
Yes, you will be "paid out" for vacation based on the balance in your vacation bank.
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58. CSC issues paychecks to employees every two weeks. Is Ingersoll Rand also on a twice a
month payroll cycle?
In the U.S., in some states employees will be paid on a biweekly basis, whereas in other states
employees will be paid on a monthly basis. Ingersoll Rand will notify new hires how often they
will be paid during the hiring and on boarding process.
59. For legacy Ingersoll Rand employees rejoining the company from CSC, how will vacation
time be allocated for the remainder of the year?
Depending on the date of return to Ingersoll Rand, vacation leave will be prorated. So for
example, if an employee has 5 years of service, they will accrue 120 hours of vacation on an
annual basis. If this employee returns on October 1st, they will receive 30 hours of vacation (10
hours per month).
60. Can we negotiate our salaries with Ingersoll Rand HR and the hiring manager?
Your salary and benefits package will be determined in accordance with Ingersoll Rand
standard compensation policies and practices. Each individual position will be evaluated for
compensation purposes in accordance with Ingersoll Rand standard compensation policies and
practices and will be outlined in the offer letter.
61. When will I be vested in the 401K program if I want to move money back in to Ingersoll
Rand?
You will be 100% vested on your first day of employment. Regarding moving CSC 401k assets
to the Ingersoll Rand 401k account, will we be able to move the assets "in kind", or will we have
to cash out of the investments in order to enable the movement? 401(k) rollover “in kind” is not
permitted under the Ingersoll Rand 401(k) plan. However, you have the option to cash out and
rolled over your prior plan assets. Please refer to your financial and or tax advisor to
understand how this option relates to your situation. Note: 401(k) loans are not eligible for
rollover.
62. I have a Health Savings Account (HSA) and want to know if it can be transitioned to
Ingersoll Rand?
No. You will need to start a new HSA account with Ingersoll Rand.
63. When CSC does benefits end?
At midnight on your last CSC work day. At Ingersoll Rand, your benefits will begin upon
rehire. For example you will be able to participate in the 401K program. Fidelity is our
provider. Health and welfare benefits will also start as of Day 1 and will be retroactive to your
hiring date.
64. Before we transitioned to CSC we participated in a medical retirement fund. Will that fund
be available to us if we return to Ingersoll Rand?
No. By law, you cannot be grandfathered back in to that fund.
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65. Will CSC vacation be paid out?
Vacation will be paid out as of last day at CSC typically in next payroll period but no later than
following payroll period.
66. If a CSC employee transitions to Ingersoll Rand, will they have to meet this year's Ingersoll
Rand insurance provider's deductible if it has already been met with Aetna?
Healthcare deductibles or out of pocket maximums from the CSC Plans are not transferred over
to the Ingersoll Rand plans. This will mean that you will need to meet the insurance plan
deductible.
67. I am a former Ingersoll Rand employee who is currently employed by CSC in Mexico.
If I apply for a similar position and am selected, will I have the same CSC salary and
benefits? Is Ingersoll Rand going to consider the seniority I had prior to joining CSC?
Yes. If you are offered a ‘like for like’ position, we will honor your current CSC salary.
Per Ingersoll Rand policy, as a former Ingersoll Rand employee, your service date will be
adjusted. Generally speaking, for example, if you were an Ingersoll Rand employee for 10 years
and 2 years with CSC, your adjusted service years will be 12 years and upon your rehire date. It
is important to note that there may be some adjustments to seniority based on Latin American
country-specific laws.*
68. For Ingersoll Rand legacy employees, well we keep our current pay scale, tenure and accrued
vacation?
Refer to the answer to a similar question (# 67).
69. For HR, after hiring with Ingersoll Rand, Allegion, Hussmann, will our direct deposit
information need to change and will the monthly payroll deposit be automatically revised?
Yes
70. For HR, after hiring with Ingersoll Rand, Allegion, Hussmann, will our direct deposit
information need to change? Will the monthly payroll deposit be automatically revised?
Once you are hired by Ingersoll Rand, you will be required to go into the system and update
your direct deposit/emergency contact information, personal information, etc.
71. Just to confirm, Susan just said if we come back to Ingersoll Rand for "like for like" position,
our salary will be the same.
That is correct. If the position is the same position that you are currently in, we will honor the
salary that you currently make at CSC.
72. My position will be transition in the end of Nov (Wave 3). If I applied it, whether I
would have a salary adjustment review chance same as other Ingersoll Rand
employee next April?
Yes, you will be eligible for the April merit increase.
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Allegion Questions
73. When and where will Allegion positions be available?
Allegion positions will begin to be posted on September 11th and will remain open until
September 17th. (i.e., in alignment with the Ingersoll Rand schedule mentioned above).
Positions will be posted on http://careers.ingersollrand.com/.
The new hires slated for Allegion will initially report through Ingersoll Rand Security
Technologies organization. Although the planned spinoff date is November 29th, Ingersoll Rand
separation activities will continue into 2014.
74. Who will interview the Allegion candidates? Where will Allegion hires report when they
return to Ingersoll Rand?
Candidates will be interviewed by Allegion managers and human resources. Targeted hires for
Allegion will initially report through the Ingersoll Rand Security Technologies organization
structure until the spinoff is complete and services are transitioned.
75. If an employee initially returns into Ingersoll Rand, when they can they expect to transition
to Allegion?
You will continue to provide infrastructure services support to Hussmann or Allegion
immediately after you are hired back to Ingersoll Rand. You can expect that the separation
activities for each of these companies will not coincide with the CSC service transition dates.
Therefore, in coming months Ingersoll Rand managers will be coordinating with the Hussmann
and Allegion leadership teams to further define a transition date for each infrastructure service
area and its impact on your role.
76. If we currently support Allegion, Hussmann and Ingersoll Rand locations and are hired back
on with Ingersoll Rand will we stop supporting all non-Ingersoll Rand locations
(Allegion\Hussmann) immediately after being hired back on with Ingersoll Rand?
You will continue to provide infrastructure services support to Hussmann or Allegion
immediately after you are hired back to Ingersoll Rand. You can expect that the separation
activities for each of these companies will not coincide with the CSC service transition dates.
Therefore, in coming months Ingersoll Rand managers will be coordinating with the Hussmann
and Allegion leadership teams to further define a transition date for each infrastructure service
area and its impact on your role.
77. Will Allegion require relocation of employees to their offices in Carmel?
It will depend upon the role and if the position can be supported remotely. You will need to
speak with the Allegion human resource point of contact once the position is posted to further
define the job location requirements.
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Hussmann Questions
78. When will Hussmann positions be posted?
Hussmann positions will be posted on September 18th and remain open until September 24th
on: https://hussmanncareers.silkroad.com/.
79. If I apply for a Hussmann position, will I be hired in directly to Hussmann or to Ingersoll
Rand?
You will be hired directly in to Hussmann.
80. If I spend half of my time supporting Ingersoll Rand and half of my time supporting
Hussmann location; if I am hired by Ingersoll Rand, will I immediately stop supporting
Hussmann?
We suggest that you apply for positions in both companies. We still have a TSA in place and
you will likely continue to support Hussmann during this interim period.
81. If we apply a like for like job (Allegion/Hussmann/Ingersoll Rand)? Will we hear back from
each of the sectors or all at once?
You will hear separately from each of the sectors.
82. Is Hussmann opening jobs for FST at the Hussmann sites?
Hussmann will have 4 roles posted on the following website (2 in US and 2 in Mexico)
beginning on September 18th: https://hussmanncareers.silkroad.com/.
Other Miscellaneous Questions
83. Why was the decision made not to simply transition vs. hiring us back to Ingersoll Rand?
Over the past couple of years the organization has changed slightly and we need to have
flexibility in filling roles and allocating our resources. In some cases sites don’t have enough
resources. We need to be deliberate about how we bring folks back to Ingersoll Rand.
84. What are the roles and responsibilities of the new IT leaders for this project?
One of the key responsibilities of the new IT leaders will be to make hiring decisions for their
respective functions.
85. When re-joining Ingersoll Rand in a like-for-like role, will a probation period be required?
At Ingersoll Rand we do not have a probationary period policy. However, we do monitor
performance on a continuous basis.
86. Will our cell phone numbers carry over with us?
The Welcome Center section of this site will soon provide information on the transition of cell
phones and cell phone numbers.
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87. I’ve had a legal name change and would like my Ingersoll Rand domain ID to reflect my
legal name. Can my new Ingersoll Rand domain name be different than my prior Ingersoll
Rand domain name?
For the purposes of the transition, any former Ingersoll Rand employees that transitions back to
the company will be assigned their former Ingersoll Rand domain I.D. credentials, Typically,
according to Ingersoll Rand policy, domain ID's are not changed for any reason.
88. Is the information, regarding the transition of services back to Ingersoll Rand, at this web
address accurate http://ir.ingersollrand.com/content/ircorp/itinfrastructurejobs.html?
Yes. In addition to the site you mentioned above in your question, the following link
http://www.ingersollrand.com/itinfrastructurejobs references the same content.
89. I had a significant amount of money sitting in a Retiree Medical account which continues to
grow. I can still access this through the Fidelity website; however, was told that I had to
forfeit this when I transitioned to CSC. Will this option still be available to me and at the
balance it is at today, if I were to accept an offer with Ingersoll Rand?
Please contact the Ingersoll Rand Employee Services upon your offer.
90. Will we know who the managers are for each of the positions that are posted?
For a Wave 1 position, the organizational announcement will likely not be made until after the
positions close. The direct reports to the VP of Infrastructure (Josh Van Dyke) have been
announced and are identified in the answer to question #28.
91. Will former Ingersoll Rand personnel that are currently working remotely from home be
able to continue to work remotely or will they have to report to an Ingersoll Rand facility?
This will depend on the role and if your customer group is located in California. We plan to be
as flexible as possible regarding remote working arrangements.
92. I have several employees that worked for Ingersoll Rand/Trane, then ACS, and now CSC that
are looking for some clarification on a question from yesterday's call. If they return to
Ingersoll Rand, would their years of service be Ingersoll Rand/Trane years plus ACS years
plus CSC years or Ingersoll Rand/Trane years plus CSC years?
Vacation leave will be an adjusted service date which means that any years of service with
Ingersoll Rand/Trane will be considered when you come back to Ingersoll Rand; however any
years within ACS/CSC will not be transferred to Ingersoll Rand years of service.
93. Will Ingersoll Rand offer me a H1B Visa which opens next April and then can take me in to
Ingersoll Rand as Full Time Employee?
If you are an L-1B worker currently, Ingersoll Rand could sponsor you for H-1B in April but it
would not be effective until October 2014. We will need to know how much L-1B time you have
used working in USA. L time counts against the 6 year H-1B limit so we need to know how
much available work authorization you have left.
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94. I am currently on L1B Visa and working in Siebel Admin. My current work permit does not
allow me to shift to Ingersoll Rand, but I am interested in Ingersoll Rand. Can I continue to
work in Ingersoll Rand as a contractor through CSC - If yes, please let me know the process
for the same.
You can only work as a contractor if Ingersoll Rand continues to have a contract for your
specific services with CSC.
95. If I am offered a job and accept it, will my status be changed to “casual employee”?
Yes your CSC status will change to ‘casual’ employee for not longer than an estimated 2 week
time period.
96. How do we ensure our application was received for a position? I received an e-mail stating
"thank you for your interest ..." but it doesn't list any job number or reference to the position
I applied for.
If you received an e-mail that states “thank you for your interest”, we did receive your resume
for the role you applied for.
97. I do not see the IT positions posted for Canadian FST and Canadian FST Manager. Could
you tell me the job postings numbers for these positions and when they will be posted?
These positions will not be posted until September 18th through September 24th. For Canada, the
position will be listed under the location “Davidson, NC”. It will state “Multiple IR
locations”. The FST Manager role is posted and it is requisition number 728921.
CSC Questions
98. What can current CSC employees expect to assist them in pursuing other opportunities
within CSC? It would be helpful if Ingersoll Rand Account employees could do 3 things:
Make sure you have entered the target transfer of services date to Ingersoll Rand in the Global
Resource Manager (GRM) system - if in doubt use 31 Dec 2013 - so that Sourcing Managers will
look at the IR Account employees as potentially becoming available before any other
candidates.
Make sure you have updated your resume and skills matrix to reflect your most recent skills
and experience. GRM uses that information extensively in CSC internal opportunity searches.
Make sure your current Global Delivery Network (GDN) resource owners are aware that you
may be coming available because they are also looking for people to fill roles that have not yet
been advised to the Sourcing Managers.
99. Will I still be working for CSC and be expected to turn in my time through the time codes
that have been provided for me in the past?
You should consult with your CSC manager in response to this question.
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100. Will I be notified by CSC when the last days or week that I will be working for them at an
Ingersoll Rand location?
Your CSC manager will be able to provide you with guidance as the transition unfolds.
101. Will you consider staff augmentation via CSC during the interim period if positions remain
unfilled?
Yes.
102. Do we have to give CSC 60 day’s prior notice of our intention to terminate employment and
accept an offer from Ingersoll Rand?
No, you will need to notify CSC of your intention to join Ingersoll Rand but will not be required
to provide 60 days’ notice.
103. How will the separation be made with CSC? How will that work?
For Wave 1 the last day of employment with CSC will be on Friday, October 4th and the start
date with Ingersoll Rand will be October 5th. Wave 2, the last day will be November 1st and
start date with Ingersoll Rand is November 2nd. You should follow the normal resignation
process with CSC to facilitate a smooth transition between companies. This will include
submitting a resignation letter to your CSC manager.
104. I am contractually required to give CSC one month notice for resignation?
No, the full 30 requirement has been waived. You should submit a resignation letter to your
CSC manager as soon as you accept a position with Ingersoll Rand.
105. Is a casual employee still required to give one month resignation notice since IR hired staff
starts as early as 5th October?
No, the full 30 requirement has been waived. You should submit your resignation to CSC as
soon as you accept a position with Ingersoll Rand.
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Ingersoll Rand Benefits FAQs: Health & Welfare, Wellness
Any questions in reference to payroll, benefits, bonus, tuition reimbursement, vacation leave,
401(k), etc. while employed with CSC, must be referred directly to CSC Corporate Shared Services at
877-612-2211.
106. When will I be eligible for Ingersoll Rand health and welfare benefits?
If you are hired or rehired, you will be eligible to participate in Ingersoll Rand Health and
Welfare benefits in accordance with ordinary terms. Generally, health and welfare benefits
coverage begins on your date of hire or rehire. However, you must actively enroll in the
Ingersoll Rand Health and Welfare benefit programs within the first 30 days of date of hire or
rehire if you want health coverage to begin on your date of hire or rehire. Please note that you
will be able to begin participating in Health Progress beginning October 1, 2013 for credits to be
applied for the 2014 Plan year.
Once you have made your election for benefits, your enrollment information should be updated
with the benefit carrier and you should receive your ID cards within 7-10 business days.
107. What will my benefits be at Ingersoll Rand?
On your hire or rehire date, you can find a new hire benefits summary on via the Personal
Progress Portal on My Ingersoll Rand (Personal Progress > Live > Health Care Benefits (U.S.))
which provides a summary of all benefits.
108. Will there be an open enrollment period for benefits?
You must enroll in Health & Welfare benefits within the first 30 days of the date of hire or
rehire. If you do not enroll within the first 30 days of the date of hire or rehire, you will not be
eligible to enroll in the Health & Welfare plans until the next annual benefits enrollment
anticipated to be in October 2013 for benefit coverage to be effective of January 1, 2014.
109. How do I enroll in Benefits?
Benefits enrollment information will be sent to your home address or once your information has
been sent to My Benefits Enrollment, you can visit the link below to view your benefit packet
and enroll. Review the information for details about your available options and costs and
enrollment instructions. If you do not receive your information within two weeks, contact the
Employee Contact Center at: 1-866-472-6793
https://mybenefitsenrollment.ehr.com/ESS/custom/home/irlogin.aspx
Instructions:
Your User ID is your SSN
Select “Create or Reset Password” in the upper right hand corner to create your
password
Confirm that the information that you enter when creating your password matches the
information within My Data. For example: zip code; social security number; and date of
birth
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110. When will my benefit deductions start?
Your first benefits deductions will take place as soon as administratively possible after you
make elections.
Ingersoll Rand Benefits FAQs: Retirement
111. With the transition back to Ingersoll Rand will my retirement benefits be the same as prior
to the transition to CSC?
If you are rehired with Ingersoll Rand, then you will be eligible to participate in the Ingersoll
Rand 401(k) plan (the Ingersoll-Rand Company Employee Savings Plan (ESP)). The company
match is $1 of $1 up to the first 6% of eligible pay that you contribute PLUS a core (or non-
matching) company contribution equal to 2% of your eligible pay that will provided regardless
of whether you contribute to the ESP. You are immediately eligible to participate in the ESP
upon rehire. Therefore, you are eligible to participate in the ESP with the opportunity to receive
up to 8% of eligible pay in employer contributions from Ingersoll Rand.
You are fully vested in your own 401(k) contributions and in company matching contributions
at all times. You are fully vested in the core (or non-matching) company contribution after
completing 3 years of vesting service, reaching age 65 while employed by the company, death
or becoming disabled while employed by the company. The 3 years of vesting service may
include any service with Ingersoll Rand before your rehire date depending on whether you
satisfy certain “break in service” rules under the ESP.
Rehired employees are not automatically enrolled in the ESP. Once you are rehired, please
contact Fidelity directly at 866-294-7263, or go to the Fidelity web site https://401k.fidelity.com.
Once logged into the site, choose New Deferral Election under contributions.
112. Will I be eligible to participate in the Ingersoll-Rand Pension Plan Number One (Pension
Plan) upon my hire or rehire date? What happens to my pension benefit if I previously
participated in the Pension Plan?
No. Active participation in the Pension Plan has been frozen for any person hired or rehired on
and after July 1, 2012. Therefore, you will not earn any pension benefit for the service you
perform with Ingersoll Rand after your hire or rehire date.
If you previously participated in the Pension Plan and accrued a pension benefit at the time you
terminated, you will continue to be eligible for the amount that you previously accrued
provided that you were vested in that benefit amount at the time you terminated and you did
not take a distribution. Generally, to be vested in the pension benefit you must have 5 years of
service. The 5 years of vesting service may include any service with Ingersoll Rand before
your rehire date depending on whether you satisfy certain “break in service” rules under the
Pension Plan.
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113. What is vesting service?
Vesting service is the period of service used to determine your right to receive payment of the
benefits that you accumulated.
Benefits: Miscellaneous
114. Who do I contact for assistance?
Current CSC Employees: Any questions in reference to payroll, benefits, bonus, tuition
reimbursement, vacation leave, 401(k), etc. while employed with CSC, must be referred
directly to CSC Corporate Shared Services at 877-612-2211.
CSC Employees with Ingersoll Rand Offer Letters: To speak with a call center representative,
please call the Employee Contact Center (866) 472-6793 Monday – Friday 7 a.m. – 7 p.m. EST.
In order to better assist you, please identify yourself as a CSC rehire.
Once you are rehired and have access to the Ingersoll Rand intranet home page, you may also
use MyAnswers which is a self-service search tool for around-the-clock answers to frequently
asked payroll, benefits, travel and expense questions and more.
The resource is currently available for active U.S. employees only. From 401k to vendor forms,
this one-stop-shop provides easily searchable information whenever you need it, without
calling the Employee Contact Center or local HR, or browsing numerous sites or documents for
answers. Information is accurate and up-to-date, and is reflective of the most commonly asked
employee questions and issues.
Content included in MyAnswers is applicable to all active U.S. employees. As a result,
MyAnswers does not include any information specific to locations, individual plans or union
agreements. It also does not include answers to technology questions, which should be directed
to the IT Support Team (1-800-872-6381).
115. Where can I find MyAnswers?
MyAnswers can be accessed from the Corporate Shortcuts on the Ingersoll Rand intranet home
page, or from many of the other commonly used sites such as My Data, My Team Transactions,
Manage My Team and other commonly used benefits, payroll and expense sites.
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New Questions and Answers – Posted on September 26, 2013
115. I applied for a Field Service Technician (Davidson, NC) Corporate and I noticed there was no
place to submit my professional references, yet we were told that we could submit references
as part of the process. How can I get my references to the FST hiring managers?
You can submit your references at the end of your resume.
116. I am the legacy Ingersoll Rand employee and currently employed by CSC Taiwan. For open
positions, I cannot find any position about AP/Taiwan/Taipei. Did you post the position for
Taiwan/Taipei?
The open positions for Taiwan/Taipei are located within the Shanghai job posting.
117. I´d like to know when Brazilian IT positions will be posted. I´ve seen in the portal that ALL
positions to Wave 2 have been posted, but I did not see any for Brazil.
The open positions for Brazil are located within the Mexico job posting.
118. I currently work as a Field Service Technician and support 20 sites in the New England area.
I applied for the Field Service Technician opening. Will there be an FST opening for
Connecticut?
Positions were generically posted with a Davidson location designation. However, for like-for-
like positions, incumbents would be filled from the locale where the selected employee currently
resides. An external candidate could be subject to specific location requirements based on the
needs of the Ingersoll Rand business.
119. I have a bonus payout on 15th
October and contractually required to be on CSC payroll to
receive the payout. If I am offered a job in Wave 1 and accept it, will this affect my payout?
“If your last service date is before the end date of your contract, we will be prorating the bonus
amount.”
India-based staff questions
120. My current work permit in U.S., does not allow me to accept a position in Ingersoll Rand,
How will my case be handled?
If you are an L-1B worker currently, Ingersoll Rand could sponsor you for H-1B in April but it
would not be effective until October 2014. We will need to know how much L-1B time you have
used working in USA. L time counts against the 6 year H-1B limit so we need to know how
much available work authorization you have left.
121. We hear of PLVP (Performance Linked Variable Pay) component being introduced in IR
salary structure. What can we expect if we decide to transition? Will the PLVP be above our
current salary? We do not have a PLVP currently in CSC, hence if PLVP is not above current
salary in IR offer, our take home will reduce. This will impact our monthly commitments.
We have not included the variable pay component (PLVP) in our current offer. However, PLVP
is a part of the current salary structure, but will be implemented in the future.
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122. There was mention of interviews for employees who were not with Ingersoll Rand
previously. When and where is this expected to happen?
External candidates will be considered after all internal Ingersoll Rand and legacy Ingersoll
Rand CSC employees have been assessed against open positions. The Ingersoll Rand Talent
Acquisition Team will be in contact with you with a date, time and location if you are selected
to participate in the formal interview process. The external hiring process normally takes +/- 60
days
123. As per current communication, application process will stop on 17th. What can we expect in
the immediate days after 17th?
Immediately after the positions close, our Ingersoll Rand Talent Acquisition Team will be
reviewing the applicants and identifying those individuals who are most qualified for the
available positions. At this point either job expectations for formal interviews will be scheduled
with Ingersoll Rand managers based on the criteria listed below:
If you are a former Ingersoll Rand employee currently employed by CSC applying for a role
that is “like or similar” to your current position, you will not be required to go through a formal
interview process. However, you will participate in a job expectation discussion with the hiring
manager(s) and Human Resources.
Questions Received (Answers Yet To Be Published)
123. Can you please confirm if a CSC employee’s service date will be recognized for the
purposes of calculating long service leave, service and redundancy? (from Australian
region)
124. We will be eligible for the 13th month bonus in CSC in China with below one of the
terms: The employees who have separated from company before December 31 are not
entitled to this bonus. So whether 13th month bonus will still be paid to us if we
transition back before the end of year?
125. In January this year, I agreed to a relocation request from CSC. I was asked to relocate in
order to provide better support at the Ingersoll Rand campus in Davidson, NC. As a
result, I took relocation assistance from CSC and moved my family. The terms on the
CSC Relocation Agreement states that if I terminate my employment at CSC within 12
months I am responsible for repaying the relocation assistance. I understand our salary
and benefits package will be determined in accordance with Ingersoll Rand standard
policies but, if I am re-hired, will there be any provision to help offset this unexpected
cost?
126. Will CSC pay out for sick time accrued on termination for transitioning employees?
127. (Asia Pacific) I have a bonus payout on 15th October and contractually required to be on
CSC payroll to receive the payout. If I am offered a job in Wave 1 and accept it, will this
affect my payout?
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128. I know that CSC is going to be paying out on any unused vacation we have – what I
would like to know is the percentage. Will it be 100% pay out for unused vacation
assuming that only taxes will be take out and not benefits or 401K?
129. What happens to our funds in the CSC 401k, can we withdraw them, roll them over to
Ingersoll Rand?
130. If I decide to transition to IR, will my current month salary be on hold from CSC? If so,
how long will it take for final settlement?
131. Will CSC pay for my Earned Leave (EL) balance since ELs are not getting transitioned?
132. CSC deducts certain amount towards covering insurance premiums for the employee's
parents. Given that this transition of services is scheduled for mid-year, will CSC
reimburse a prorated portion of the insurance premium paid by employee for their
parents?
133. How exactly is the transition of employment planned? We see a casual employee clause.
What exactly is "casual employee"? How will the notice period with CSC addressed?
134. Junior s (i.e., less than 2 years old) have an employment bond with CSC. If one of them
wants to join Ingersoll Rand, will CSC provide a waiver or IR compensate for the bond?
135. We received a list of options from CSC relative to Ingersoll Rand from CSC. Other than
option 1, taking an offered position with Ingersoll Rand, the remaining options are:
staying w/CSC if a position is available, trying to find another position within CSC, or
seeking employment elsewhere. The letter stated, “If you are not offered a position/role
from IR nor is there a position within CSC, you will receive a “Reduction In Force” letter
and released from CSC as an “Involuntary Resignation” and will be provided layoff notice
in accordance with CSC policy.”
What does this mean in terms of being qualified for unemployment benefits?
Also what about any severance pay opportunities for all the hard working years we've
put in at both companies for IR?
________________________________________________________________________________________
NOTE: The above Frequently Asked Questions are intended to provide a basic explanation of your
employment with Ingersoll-Rand and its compensation and benefits programs. This document
does not constitute an employment agreement and does not guarantee employment. Further, if
there is any discrepancy between this document and the terms of the applicable actual
compensation and employee benefit plan document, the terms of the applicable compensation or
employee benefit plan document shall govern. Finally, Ingersoll Rand reserves the right to modify,
amend and terminate any of its compensation and employee benefits programs at its sole and
absolute discretion.
