www.marsh.com

CSA 2010Dealing with Deficiencies

June 2010

Mark Langer, New York

Rich Bleser, Milwaukee

Joseph Darby, Portland

Doug Dickinson, Green Bay

2Marsh

Agenda

Recent changes

Time line

Data Review Process

How BASIC scores are determined

Strategies to improve BASIC scores

3Marsh

Timeline of Implementation

April 12 – November 30, 2010 – Motor carriers can preview their own data by seeing their roadside inspections/violations and crash events organized by Behavior Analysis and Safety Improvement Category (BASIC).

4Marsh

Timeline of Implementation

June – The Operational Model (Op-Model) Test will end.

July – The four “50/50” Op-Model Test states, Colorado, Georgia, Missouri and New Jersey, will join the five 100% Op-Model Test states in implementing the program.  

August –  Motor carriers will be able to see an assessment of their violations based on the new Carrier Safety Measurement System (CSMS) which will replace SafeStat later in 2010.

Fall 2010 SafeStat will be replaced by the CSMS. CSMS will be available to the public,

including shippers and insurance companies. FMCSA/States will prioritize enforcement using the CSMS. FMCSA will begin to issue Warning Letters to carriers with deficient BASICs. Roadside inspectors will use the CSMS results to identify carriers for

inspection.

Winter 2010 - Safety Fitness Determination Notice of Proposed Rulemaking (NPRM) is scheduled to be released.

2011 – Enforcement staff will be trained, and new interventions will be implemented State-by-State 

5Marsh

A New Operational Model (Op-Model)A New Operational Model (Op-Model)

6Marsh

CSA 2010 Data Reviewhttps://csa2010.fmcsa.dot.gov

7Marsh

What is the CSA 2010 Data Review?

Website that organizes existing carrier safety performance by CSA 2010’s BASICs

– Inspection data (24 months)

– Crash data (24 months)

Provides information and best practices for improving carrier safety

Allows carriers to identify trends in safety performance in order to begin addressing problems today

8Marsh

Why Provide a Data Review?

Incremental step toward SMS implementation

– Understanding the 7 BASICs and violations tied to each

Proactively engages industry to improve safety and prepare for CSA 2010

Carriers are given an opportunity to review and update data

– dataqs.fmcsa.dot.gov/login.asp

– MCS-150 updates

Advance notice prior to rollout

9Marsh

Data Review Access Details

Carrier can only access their own results– Access requires carrier PIN

https://li-public.fmcsa.dot.gov/LIVIEW/pkg_registration.prc_option_decision

CSA 2010 Test Carriers will continue to have access to CSI as well as the Data Review

Public will not have access to Data Review

FMCSA and State Partners have access to every carrier’s data review

10Marsh

Login Page for Motor Carriers through the FMCSA (Compass) PortalLogin Page for Motor Carriers through the FMCSA (Compass) Portal

11Marsh

Data Review –Carrier Summary ScreenData Review –Carrier Summary Screen

12Marsh

Data Review –Carrier Summary Screen (cont’d)Data Review –Carrier Summary Screen (cont’d)

13Marsh

Data Review –Carrier Summary Screen (cont’d)Data Review –Carrier Summary Screen (cont’d)

14Marsh

Data Review –Violation Drill DownData Review –Violation Drill Down

Violations found in the BASIC and their counts

Detailed Inspection Reports related to the BASIC

15Marsh

Data Review –Violation Drill DownData Review –Violation Drill Down

Link to DataQs to request a data review

Access CSA 2010 information to prepare for implementation

Link to Information Center with tips and FAQs

16Marsh

Frequently Asked Questions

Question: What does the data displayed in the Data Review mean and what should I do with it?

Response: The Data Review is designed to allow you to review:Inspections, violations and crash data that will be used to assess your performance in SMS.  These are activities currently linked to your DOT#.  Data for accuracy.Behaviors demonstrated by your drivers through violations that may require attention (i.e. sort your various BASIC data by driver name to review performance by those operating for you.)

Determining BASIC Scores

18Marsh

How Calculated

How long ago it occurred

Severity of inspection or crash

Normalize the data by inspections or power units

Place into Peer Group

Ranked in each peer group as percentiles

Intervention Threshold

19Marsh

Time Weight

Violation in last 6 months = multiplier of 3

Violation date 6 to 12 months ago = multiplier of 2

Violation date 12 to 24 months ago = multiplier of 1

Over 24 months = no impact on carrier

20Marsh

Severity Weight

Level of crash risk from violation– Rated 1 to 10 (lowest to highest risk)– OOS weight of 2 added to each out of service item– Capped at 30 for a single inspection

Crash Indicator– Tow only Weight of 1– Injury – Fatality Weight of 2– Hazardous Materials release additional 1 point

21Marsh

Peer Group

Peer Group Average power units Inspections

1 1 - 5 5-10

2 5 – 15 11-20

3 16 – 50 21-100

4 51 – 500 101-500

5 501 + 500+

22Marsh

Intervention Thresholds

Basic Passenger Fleet

Hazardous Materials Fleet

Other Fleets

Unsafe driving, Fatigued Driving, Crash indicator

50% 67% 72%

Driver Fitness, Controlled Substances/Alcohol, Maintenance, Cargo

55% 72% 77%

Strategies to Improve

24Marsh

Summary of Strategies

Decrease the negative events– Decrease the numerator

Increase the number used to normalize the data– Increase the denominator

Change intervention Level– Update MC150 if no longer moving people or hazardous materials

25Marsh

Calculations – Power Unit Based

Unsafe Driving

Controlled Substances / Alcohol

Crash Indicator (Will be miles & power units)

Measure = Total of time & severity weighted violations Average Measure of power units

Crash Indicator = Total of time & severity weighted crashes Average measure of power units

>>> More inspections will not reduce the score

26Marsh

Calculations – Inspections Based

Fatigued Driving

Driver Fitness

Maintenance

Cargo- Related (size, weight, load securement, hazardous materials)

Measure = Total of time & severity weighted violations Number of time weighted relevant inspections

>>> More CLEAN inspections WILL reduce the score

27Marsh

Decrease the negative events Focus on who is driving the numbers

6-8 % of the drivers are causing 80% of the violation points

Measure results

Accountability & Clear expectations

28Marsh

Internal ControlsUnsafe Driving – Addressing speeding

Are you taking this seriously?

Do I have a speed policy?

Do I have my vehicles properly set for top speed?

Do I have a speed alert on my GPS?

Do I regularly conduct a download from my ECM for high speeds?

Do I manage my mechanics so no one cheats the speed?

Do I take motorists reports seriously?

How do I check my drivers logs for over speed? Do I have a policy for HOS speed? Does it have teeth? Do we enforce it? Do we discharge for it?

Are drivers held accountable for warning tickets?

Do I conduct covert and overt surveillance?

29Marsh

Fatigued Driving

Manage hours of service

Dispatchers held accountable

Log falsification checks

Move to electronic logs

30Marsh

Driver Fitness

Manage expiration process– Medical qualification– CDL– Endorsement

MVR checks– Disqualified drivers– Semi-annual MVR check process– Violation alerts

31Marsh

Maintenance / Cargo

Identify components failing

Operations education– Business as usual no longer acceptable

Mechanic education

Driver education

Manager / Mechanic man safety lanes

Review load securement process

Review maintenance inspection program– DVIR– PM process

32Marsh

Decrease the negative eventsMaintenance & Cargo

Time Weighted Applicable Violations

Review Data and determine most impactful– Type of defect– Defects by facilities– Equipment type

3 of top 4 light related

33Marsh

Crash Indicator

Management controls – Safety culture

Defensive driving program

Driver education and preparation

Technology– Hard braking– Roll stability– Other emerging technology

Actions following near misses– Motorist complaints– Driver monitoring programs

Driver recertification (post loss or annual process)

34Marsh

Increase the DenominatorGetting more inspections

Will Help

Fatigued Driving

Driver Fitness

Maintenance

Cargo- Related

Can Only Hurt

Unsafe Driving

Controlled Substances / Alcohol

Crash Indicator

>>> Understand where clean inspections come from and work to increase the inspection there

35Marsh

Summary

Monitor data and take actions– Access FMCSA Portal– DataQ to remove incorrect data– Analyze and trend

Understand and address primary causes of negative events– Unsafe drivers– Ineffective mechanics / vendors– Systemic changes to management controls

Educate – Educate – Educate– Defensive driving– Impact of CSA on operations

36Marsh

A New Operational Model (Op-Model)A New Operational Model (Op-Model)

37Marsh

FMCSA will stay on schedule

“For two months, carriers have been able to view their data. . . . I can’t say it often enough, if carriers aren’t looking at their data, shame on them,” she said.

“By the end of August, they’ll see the rating system, the measurement system and, by the end of the year, the public — that’s the insurance industry, that’s the shipping industry, and everybody else will have access to all that data as well.”

Then, Ferro said, during 2011, “you’ll start to see the phased rollout of the actual intervention processes, state-by-state and carrier-by-carrier.”

-FMCSA Administrator Anne Ferro quoted in June 21, 2010 issue of Transport Topics

38Marsh

Questions / Discussion

For more information contact

Joe Darby joseph.darby@marsh.com

Doug Dickinson doug.dickinson@marsh.com

Rich Bleser richard.bleser@marsh.com

www.marsh.com