Crystal Forms Bundle
Troubleshooting
What is Crystal Report?Build reports Graphical interface
Connects to many data sources Generates .rpt files Customers are
using versions 9 and 10
What is Crystal Forms BundleIntegration between iRen and Crystal
Report Generates the report inside IAF Final report in a .pdf file
Customers are runing versions 2.0, 3.0 and 3.0 with the patch for
7.2 Runs for iRen 5.1, 5.7 and 5.9
Crystal Form Bundle Components
Crystal Patch for 5.1 and 5.7 (dml files) Crystal is integrated
to 5.9 Metadata (procedures, virtual tables and
REPORT_PRINT_CONTROLS) Fat application Connect Web application
Adobe Reader
ReportsPurchase Order Invoice Checks 1099
Crystal Web Structure
Bin Datasets Logs Output Reports rsiWriteFile Xml Web.config
Calls
Crystal bundle does not connect with the FAT application Crystal
Fat application must have a minimum
of 2 server running SCV GEM_CONNECT_APP
Calls
Crystal just sits on the GENERATING FORM page Start the fat
application manually to check for any error
in the resource file Rename the Crystal.dll file Verify that the
IE setting for temporary file is set to automatic Verify that
ASP.NET or NETWORK SERVICE local user has read and write privileges
to the folders datasets, xml, output and logs
Calls
Crystal generates the pdf file but not opens adobe reader Adobe
preference Display pdf in browser Upgrade Adobe Reader to the must
current
version (7)
Calls
Invalid printer specifications If Adobe Reader 6.0 must upgrade
to at least
6.0.1
Calls
IAF is generating a standard Gembase report and not the Crystal
Report Change the Process Type to 1 in
REPORT_PRINT_CONTROLS
Calls
error:DMRMAN_FRMNOTFND::Form!A S does not exist in file !AS
Lb_s_l_load_message.dml
Calls
Auto print Auto print flag Queue Name Opens Adobe Reader and
prints at the same
time
Calls
Upercase login lb_s_l_crystal_url_maker.dml
Calls
Multiple print copies not supported Enter the number of copies
from Adobe Reader Works for Auto print
Calls
Crystal requires RNA-XML license key for 7.2 Dowload the patch
for 7.2
Calls
1099 patch Make sure to copy the report to Crystal s
reports folder Make sure to add the path for 1099 patch to the
crystal resource file as well as for the iBrowser and thin client
resource file. If iRen 5.1 or 5.7 do it after the Crystal_Patch
path Change the Process Type to 1
Calls
Error loading dll Verify the path for the file
gem_xmlpack.dll
inside the Crystal resource file
Calls
Thin Client 7.2 not able to run Crystal
lb_s_l_crystal_url_maker.dml
