CROWN HEIGHTS MEDICAL CENTRE

Patient Leaflet

2 Dickson House Crown Heights Alencon Link Basingstoke Hampshire RG21 7AN Tel: (01256) 329021

Email: nhccg.ch-contact@nhs.net

Crown Heights Medical Centre @CrownHeightsGP

www.crownheightsmedicalcentre.co.uk

Lychpit Surgery Great Binfields Road Basingstoke Hampshire RG24 8TF Tel: (01256) 469677

Partners at Crown Heights Medical Centre

Dr Victoria Boyd MB BCh MRCGP DRCOG DFSRH Dr Cedric Cochrane MB BCh MSc MRCGP D(Obst) RCOG Registered 1984 Dr Andrew Cole BSc MB BS D(Obst) RCOG Registered 1985 Dr Dawn Coxhead BM MRCGP DFFP Registered 1993 Dr Felicity Groom BM DCH Dr Graham Hullah MB BS MRCGP DRCOG Registered 1988 Dr David Knight BSc MB BS MRCP MRCGP DCH Registered 1982 Dr Vital Sijbers MD Registered 2003 Dr Richard Trueman MB ChB MRCGP Registered 1987 Dr Masum Meah MBBS BSc DRCOG MRCGP MRCP Dr Matthew Nisbet BM MRCGP Registered 2002

Associates

Dr Euphan Hunter MB BS MRCGP Registered 1987 Dr Ros Meacher BSc BM DRCOG DFFP MRCGP Registered 2001 Dr Usha Thankam MB BS DPMR, MRCP (Paeds) Dr Sam Wild MB BCh MRCGP

Nurses

Paula Miller Andrea Gook Fionnagh Mills Olwen Harrison Pen Wilson Gabrielle Beesley Caroline Oram Lynn Aldridge

Other Clinical Staff

Chez Oliver - Paramedic Deborah Morgan – Healthcare Assistant Michelle Shepherd – Healthcare Assistant

Practice Manager Patient Services Manager

Paul Butterworth Mrs Jan Gower

Practice Statement

To provide high quality patient care and best practice through the delivery of services which are timely, considerate and responsive to the needs of the patient population.

Welcome as a patient to Crown Heights Medical Centre. You have access to two surgeries and as you can see from the above a large number of clinicians. We trust that you will be happy with the services available from us.

Surgery Opening Times

Telephone lines 8.00 am – 6.30 pm Monday – Friday

Appointments

8.00 am – 6.00 pm Monday – Friday

Making an appointment with the Doctor or Nurse

You can make an appointment to see a Doctor by phoning the surgery, by using the practice website or directly at reception. Appointments with a Nurse can be made either by phone or at reception. You can see any Doctor you wish, but we generally advise that for ongoing problems you should try to maintain continuity by seeing the same Doctor. This will often be the Doctor with whom you are registered.

Telephone Consultations

If you feel your problem can easily be dealt with on the phone, please let the Receptionist know and they will arrange for a Doctor to phone you.

Telephone Triage – Same Day Appointments

For Same Day Appointments all patients will require a telephone triage appointment first. This will also apply to patients that walk-in. Following the Telephone Consultation the GP can offer a face to face appointment if appropriate. If a face to face appointment is not required additional services may be signposted. Please note that Telephone Triage is not for; Prescriptions Fit (Sick) Notes Existing Problems Non Urgent Problems All Prescription and Fit Note requests will be processed by our Admin Team in line with our published turnaround times. Existing and non-urgent problems will require a routine pre-bookable appointment.

Home Visits

If you are too unwell to come into the surgery and you require a home visit we would appreciate if, when possible, you could phone the surgery before 11.00am. Home visits do use up a lot of time, so we ask that whenever possible, please come into the surgery.

Out of Hours Care - NHS 111

Out of hours care can be accessed by dialling 111. You can also use the 111 service for advice with minor illness 24 hours a day. 111 is free from U.K mobiles and landlines.

Emergencies

Think carefully before dialling 999. Situations where this may be appropriate are:

• If the patient is unconscious

• If the patient has had a suspect heart attack or stroke

• If they are seriously injured or fractured bones suspected

• If they are bleeding heavily

Access

The main surgery is easily accessible from the bus and train stations. There is limited car parking at Crown Heights Medical Centre for short stay (60 minutes) and disabled patients. Access to the surgery from the car parks is via a lift. Unlimited parking is also available at Festival Place Car Park on Level B (this is not free). The surgery is accessed by a short walk across the footbridge which crosses Churchill Way. Lifts are available in the surgery, should you require them. The branch surgery is located above the Tesco Express store in Lychpit and adjacent to the Lychpit Community Hall. You can access the surgery via public transport, walking or by car. There is a free unrestricted car park available.

Repeat Prescriptions

There are a number of ways you can request a repeat prescription. The most convenient is via our website:

www.crownheightsmedicalcentre.co.uk You can also request a repeat prescription at reception or via the post. If you wish for the prescription to be sent back to you, please supply a stamped addressed envelope. You can take advantage of the Pharmacy Collection and Delivery Service, which is arranged by yourself at your local pharmacy. When a repeat prescription is requested by any of these methods, it will take two working days to process your request and three working days over a Bank Holiday. You can also email us giving your full name and date of birth along with which medication you require to email address nhccg.ch-script@nhs.net

Crown Heights Medical Centre is a Training Practice

We are a Training Practice and, as such, frequently have attached GP Registrars and Medical Students. GP Registrars are fully qualified Doctors who hold their own surgeries. You will occasionally be asked if you would be happy to see a Medical Student. Under such circumstances, the consultation will be fully supervised. You will always be given the opportunity to decline.

Suggestions and Complaints

We are always pleased to receive suggestions that you may have as to how you feel that we could improve the Practice. If you do have a complaint to make, please write to your own Doctor or the Practice Manager. We assure you that complaints are always taken seriously and we will follow a formal complaints procedure. Feedback can also be given through the NHS Choices website www.nhs.uk

Useful Telephone Numbers

The North Hampshire Hospital (01256) 473202 Hantsdoc (0118) 9365592 GU Clinic (01256) 313333 Phoenix (01256) 392500 Samaritans 0845 790 9090 CRUSE (01344) 411919 Basingstoke Counselling Service (01256) 843125 Maternity Department (01256) 313351 District Nurses (01256) 810683 Health Visitors (01256) 376558