Introduction to Cross Country Staffing By,

Meredith Johnson 888-773-4257

CONFIDENTIAL & PROPRIETARY 2

Strong Foundation Rooted in Healthcare

OVERVIEW

• We leverage the Cross Country service brands to provide the healthcare professionals.

• We have the resources, back-office support, and industry experience to meet your immediate and long-term needs. The following are the many positions we actively fill.

The Options You Want The Staff You Need

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SERVICE OFFERINGS

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Differentiators of Cross Country Staffing

INTRODUCTION

EXPERIENCE

• Clinical staffing since 1975 • 10+ years of MSP service to 56 healthcare delivery organizations • Second largest provider of nursing and allied staffing services (Staffing Industry Analyst) • Fourth largest healthcare staffing firm in the U.S. (Staffing Industry Analyst) • Deep knowledge of industry staffing patterns and trends derived from our work with

- 80% of the nation’s top hospitals as rated by U.S. News and World Report - 93% of the nation's Magnet hospitals

QUALITY

• 58% of RN field employees hold a BSN degree or higher compared to the national average of 34% • First national staffing firm to achieve Joint Commission certification (2005) • Only staffing firm with ANCC-accredited University for Continuing Education credits • First in the industry to create a Learning Management System (LMS);

customized education, orientation, testing and onboarding

• Inavaro’s Best of Staffing Client Satisfaction 2014 and Best of Talent Satisfaction 2014 awards

TRUE PARTNERSHIP

• Dedicated staffing team • 24-hr customer service and support • Working knowledge of client and industry staffing patterns and trends • Ongoing consultation and program improvement

SUPPLY • Dedicated travel, per diem and permanent placement brands • 400+ staffing partners who meet the same quality standards as Cross Country • Database of more than 400,000 highly qualified healthcare professionals

Recognizing True Costs

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Our bill rate includes:

• Pay Rate • Payroll Taxes: FICA, FUI, SUI • Appreciation Pay • Medical Benefits • Holiday Pay • Sign On and Referral Bonuses • Worker's Compensation • Liability Insurance • License and Certification Verification • Annual Safety Ready Training and Testing • Skills Assessments • Reference Verification • Personal interview of each candidate • Advertising / Recruiting Costs

The view of supply costs is often limited to the price paid for a service and not the myriad of associated costs that drive total spend

PARTNERING WITH A

CROSS COUNTRY STAFFING COMPANY

The negotiated price is an insufficient metric to capture the total cost of procurement and utilization

EMPLOYMENT SCREENING • Competency Self Assessment • Eligibility Standards • Education • Employment History • References • Certification • CE/Professional Development • Health Requirements

POSITION MATCHING • Hospital position requirements • State licensing • CE State requirements via LMS • Match with skill sets • Competency top factor related

to sentinel events

All of the efforts we put into screening and credentialing our workforce has made us a frontrunner and one of the most trusted staffing companies in the industry.

Staff Credentialing and Competency Management

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SOURCING AND TALENT ACQUISITION

CROSS COUNTRY CORE PROCESSES

EMPLOYMENT

SCREENING

POSITION

MATCHING INTERVIEW TESTING ORIENTATION

CONTINUOUS

COMPETENCY QA

• Competency Model Theoretical Framework:

- Competence: according to Benner - Knowledge: cognitive

- Attitudes: adaptability - Behaviors: psychomotor

• Compliance with TJC Staffing Certification Standards

INTERVIEW • Assess effective competency –

behaviors effect safe work environment

TESTING • Web-based • Cross Country Care Giver Safety Series

(TJC, OSHA, HIPAA, NPSG compliant) • Specialty specific testing • Continuing Education programs • ANCC accredited • 60 items based on critical thinking

ORIENTATION • Formatted online via Learning

Management System (LMS) • Blending crosswalk • Orientation top factor related to sentinel

events

CONTINUOUS COMPETENCY QA • Performance Evaluation • License & Certification tracking • Lifelong Learning Transcripts • Professional activities • TJC standardized performance measures

monthly/ annual reports • Trend safety sensitive • Performance attributes from evaluations • Track LMS outcomes

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Effective Recruitment

SOURCING AND TALENT ACQUISITION

• Attracting, recruiting and retaining high quality healthcare professionals is our day job. We are dedicated to matching the right professional to the right opportunity.

• Customized and target recruitment plan tailored specifically to each client’s needs

• Individual recruiters assigned to specific positions maximize resources

• Proactively source professionals using spider technologies such as Talent Hook and Wanted Analytics

• Marketing Division analyzes market trends and develops campaigns with laser point precision to bring the right talent into our resource pool

• Leverage social media sites like Facebook, LinkedIn, Google+, Bing, Jigsaw and Talent Bin

• Our ads and sites are mobile-device ready

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National Footprint Local Presence

OVERVIEW

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Associations, Affiliations and Awards

OVERVIEW

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Questions and Answers

PARTNERING WITH CROSS COUNTRY STAFFING