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CRM Made Social: Integrating Social Media into Sugar
Jan Sysmans
Wednesday April 6 - 5:05 pm
©2011 SugarCRM Inc. All rights reserved.
Agenda
History of CRM
Future of CRM
Using Sugar Studio
A Brief History of CRM
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
Really…These Are Your Father’s CRM
©2010 SugarCRM Inc. All rights reserved.
CRM Made Simple
Key Customer Benefits
Flexible Intuitive Open
Brings YOU a simplified UI
Works the way YOU work
Integrates with YOUR environment
Global, Mobile, Social
Just Like These New Media Sites
04/08/2023 ©2010 SugarCRM Inc. All rights reserved. 15
I Want To Sell These Yellow Electric Scooters
To Mark Hinkle at Cloud.com
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 17
CRM of the Past
04/08/2023 18©2011 SugarCRM Inc. All rights reserved.
CRM of the Future … Here Today
Yellow Electric Scooter Opportunity
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 20
SugarCRM = Social CRM
04/08/2023 21©2011 SugarCRM Inc. All rights reserved.
04/08/2023 22©2011 SugarCRM Inc. All rights reserved.
04/08/2023 23©2011 SugarCRM Inc. All rights reserved.
Blog
04/08/2023 24©2011 SugarCRM Inc. All rights reserved.
Social Profile / Sales Intelligence
04/08/2023 25©2011 SugarCRM Inc. All rights reserved.
Document Sharing
04/08/2023 27©2011 SugarCRM Inc. All rights reserved.
Online Meetings
04/08/2023 28©2011 SugarCRM Inc. All rights reserved.
How Do You Do That?
04/08/2023 29©2011 SugarCRM Inc. All rights reserved.
Cloud Connectors
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 30
External Accounts
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 31
Studio Configuration
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 32
Studio Configuration: Contacts
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 33
Studio Configuration: Contacts, Fields
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 34
Studio Configuration: Contacts, Custom Field
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 35
Studio Configuration: Contacts
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 36
Studio Configuration: Layouts
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 37
Studio Configuration: Edit View
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 38
Configuration Result
04/08/2023 39©2011 SugarCRM Inc. All rights reserved.
Possibilities Are Endless, All You Need Are
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 40
Cloud Connectors, Studio, APIs, Imagination
04/08/2023 ©2011 SugarCRM Inc. All rights reserved. 41
The Future of Business is Open
04/08/2023 42©2010 SugarCRM Inc. All rights reserved.
Collaboration Social
CloudMobile
SugarCRMOpen Platform
04/08/202343©2011 SugarCRM Inc. All rights reserved.