ER Diagram Legend Red entities owned by application product
shown in diagram title Green entities owned by other application
products
Copyright 2000, 2001, 2002, Oracle Corporation. All Rights
Reserved This logical data model is subject to change without
notice.
Oracle Customer Relationship Management Foundation - Release
11i.7 Logical Data Model
TEAM USAGE
RESOURCE PARAMETER
ITEM CATEGORY ASSIGNMENT
RESOURCE JOB ROLE
JOB
CRM RESOURCE TEAM
CUSTOMER INTERACTION WRAP-UP
RESOURCE AVAILABILITY SALES
REPRESENTATIVE TERRITORY
ITEM CATEGORY
ITEM
MANUFACTURING ITEM
PRODUCT FAMILY
ENGINEERINGITEM
STANDARD ITEM
MODEL
RESOURCE SKILL
SALES REPRESENTATIVE(AR)
SUPPLIER CONTACT
APPLICATION OBJECT USAGE
TASK STATUS TRANSITION RULE
APPLICATION OBJECT
APPLICATION OBJECT VALID TASK TYPE
SUPPLIER SITE
SUPPLIER
TASK ESCALATION INFORMATION
DEFECT
COLLATERAL FULFILLMENT TEMPLATE DETAIL
COLLATERAL FULFILLMENT TEMPLATE
COLLATERAL FULFILLMENT REQUEST HISTORY
COLLATERAL FULFILLMENT REQUEST
COLLATERAL FULFILLMENT DOCUMENT
COLLATERAL FULFILLMENT CONTENT HISTORY
MARKETING CAMPAIGN
CAMPAIGN SCHEDULE
CUSTOMER INTERACTION GROUPING
PREDEFINED INTERACTION ACTION
INTERACTION ACTION ITEM CODE
INTERACTION ACTION DETAIL
RESULT REASON ASSIGNMENT
CUSTOMER INTERACTION RESULT
CUSTOMER INTERACTION REASON
OUTCOME RESULT ASSIGNMENT
CUSTOMER INTERACTION OUTCOME
CUSTOMER INTERACTION SCRIPT
CUSTOMER INTERACTION ACTIVITY
CUSTOMER INTERACTION TYPE
INTERACTION MEDIA TYPE POSTAL MAIL
INTERACTION MEDIA TYPE WEB FORM
INTERACTION MEDIA TYPE FILE COLLATERAL
INTERACTION MEDIA TYPE ATM
INTERACTION MEDIA TYPE WEB CALLBACK
INTERACTION MEDIA TYPE PHONE CALL
INTERACTION MEDIA TYPE PRINTED COLL
INTERACTION MEDIA TYPE FAX
INTERACTION MEDIA TYPE KIOSK
INTERACTION MEDIA TYPE WEB COLLABORATION
INTERACTION MEDIA TYPE IN PERSON
INTERACTION MEDIA TYPE EMAIL
INTERACTION MEDIA TYPE VOICE MAIL
PARTY RELATIONSHIP
ORGANIZATION SUBSIDIARY
ORGANIZATION EMPLOYMENT
PARTY AGENT
CONSORTIUM MEMBER
PHONE NUMBER
APPLICATION(T
RESOURCE MEMBER ROLE ASSIGNMENT
CALENDAR EXCEPTION CATEGORY
TASK TEMPLATE GROUP
SALES LEAD
NOTE TYPE SOURCE ASSIGNMENT
NOTE TYPE
INTERNAL ORGANIZATION
LEGAL ENTITY
OPERATING UNIT
BUSINESS GROUP
SERVICE REQUEST
SALES OPPORTUNITY
LOCATION
CUSTOMER ACCOUNT SITE
BUSINESS APPLICATION TERR TYPE ASSIGN
TERRITORY QUALIFIER VALUE
TERRITORY TRANSACTION TYPE ASSIGN
TERRITORY QUALIFIER
BUSINESS APPLICATION
TERRITORY TYPE
TERRITORY TYPE QUALIFIER
BUSINESS APPLICATION TRANSACTION TYPE
TERRITORY TYPE TRANSACTION TYPE ASSIGN
TERRITORY TRANSACTION QUALIFIER
BUSINESS APPLICATION TERRITORY ASSIGN
SALES TERRITORY ASSIGNMENT
TERRITORY RESOURCE ASSIGNMENT
TERRITORY ASSIGNMENT RULE ESCALATION
TERRITORY
STANDARD TERRITORY
TEMPLATE TERRITORY
CALENDAR EXCEPTION ASSIGNMENT
CALENDAR EXCEPTION
CALENDAR SHIFT DETAIL
CALENDAR SHIFT ASSIGNMENT
CALENDAR SHIFT
CALENDAR RESOURCE ASSIGNMENT
CALENDAR (JTF)
TASK RECURRENCE RULE
RESOURCE GROUP MEMBER ASSIGNMENT
RESOURCE ROLE
RESOURCE ROLE ASSIGNMENT
RESOURCE VALUE
PERSON
EMPLOYEE
PARTY CONTACT METHOD
PARTY CONTACT POINT
PARTY SITE CONTACT POINT
DOCUMENT
QUOTE CREDIT LETTER
WORK CENTER SETUP INSTRUCTION
FILE URL
TEXT
INFORMATION NOTE
ATTACHMENT
EVENT OFFER ATTACHMENT
DELIVERABLE ATTACHMENT
CAMPAIGN ATTACHMENT
TASK ORDER DEPENDENCY
TASK RESOURCE ASSIGNMENT
ADDITIONAL TASK DATE
PREDETERMINED TASK RESOURCE REQUIREMENT
TASK CONTACT POINT
TASK CONTACT
PARTY SITE
PARTY
GROUP PARTY ORGANIZATION PARTY PERSON PARTY
CUSTOMER ACCOUNT
TASK TEMPLATE
TASK STATUS
TASK PRIORITY
TASK REFERENCE
NOTE CONTEXT
NOTE
TASK TYPE
CUSTOMER INTERACTION
TASK (JTF)RESOURCE (JTF)
RESOURCE GROUP INDIVIDUAL RESOURCE
CRM PERSON RESOURCE
PARTY PARTNER RESOURCE
SUPPLIER CONTACT RESOURCE
SALES REPRESENTATIVE RESOURCE
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