Critical Situation Management, Inc.

Automating Response Processes

with 4command™

4command™ Event Management System

INPUT

Knowledge BasesStorm EventNetwork EventBlackoutSubstation EventLoad SheddingGas EventSecurity EventMutual AssistanceInjury or Fatality

System IntegrationOMS SystemStorm Assessment ToolSecurity SystemsWeather DataLightning StrikesDisplays & Tasking

Database ConnectivityResource ListsNotification ListsSystem DrawingsProceduresChecklistsTemplates

4command™ Expert System

OUTPUT

Instant Response GuidanceIndividual activity assignmentTotal team coordinationCommon tactical platformCompletion trackingScenario-driven

Tracking & Documentation Incident logTime stamped actions Status trackingPost emergency analysisEvent reporting

Computer Based TrainingSimulated training exercisesSelf-directed learningFull documentationGap analysis & recording

Cues Guide and Direct the Response

Status Boards Track and Trigger Responses

Checklists detail actions, access to resources,

progress & status

Electronic resources available with a mouse

click

White Boards for individuals, groups, entire

team

Integration with other data systems

Spreadsheets facilitate Knowledge Base

maintenance

What is Knowledge Management?

Intelligent delivery of organizational knowledge

Provides ready access to details as needed

Requires only minimal program knowledge

Enables consistent “best practice” performance

Institutionalizes expert knowledge & experience

Implements “directed” response processes10

Why Automate?

Multiple policies, plans, procedures, checklists

Access to resources: guides, templates, websites

Consistent approach, process, implementation

Ability to track response status and progress

Effective sharing of critical information

Complete documentation and learning

Personnel turnover, inexperience, training

Configuration & Deployment

CSM consultants configure Knowledge Bases

Experienced utility managers guide project

Workshops evaluate & document processes

Utility personnel manage Knowledge Bases

Subscription provides maintenance / support

Lessons learned and upgrades incorporated

Advanced Event Management capabilities for the 21st Century

Critical Situation Management Inc.

jcassidy@csmsolutions.com717-957-4858