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Critical Situation Management, Inc. Automating Response Processes with 4 command ™. 4 command ™ Event Management System. What is Knowledge Management?. Intelligent delivery of organizational knowledge Provides ready access to details as needed Requires only minimal program knowledge - PowerPoint PPT Presentation
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Critical Situation Management, Inc.
Automating Response Processes
with 4command™
4command™ Event Management System
INPUT
Knowledge BasesStorm EventNetwork EventBlackoutSubstation EventLoad SheddingGas EventSecurity EventMutual AssistanceInjury or Fatality
System IntegrationOMS SystemStorm Assessment ToolSecurity SystemsWeather DataLightning StrikesDisplays & Tasking
Database ConnectivityResource ListsNotification ListsSystem DrawingsProceduresChecklistsTemplates
4command™ Expert System
OUTPUT
Instant Response GuidanceIndividual activity assignmentTotal team coordinationCommon tactical platformCompletion trackingScenario-driven
Tracking & Documentation Incident logTime stamped actions Status trackingPost emergency analysisEvent reporting
Computer Based TrainingSimulated training exercisesSelf-directed learningFull documentationGap analysis & recording
Cues Guide and Direct the Response
Status Boards Track and Trigger Responses
Checklists detail actions, access to resources,
progress & status
Electronic resources available with a mouse
click
White Boards for individuals, groups, entire
team
Integration with other data systems
Spreadsheets facilitate Knowledge Base
maintenance
What is Knowledge Management?
Intelligent delivery of organizational knowledge
Provides ready access to details as needed
Requires only minimal program knowledge
Enables consistent “best practice” performance
Institutionalizes expert knowledge & experience
Implements “directed” response processes10
Why Automate?
Multiple policies, plans, procedures, checklists
Access to resources: guides, templates, websites
Consistent approach, process, implementation
Ability to track response status and progress
Effective sharing of critical information
Complete documentation and learning
Personnel turnover, inexperience, training
Configuration & Deployment
CSM consultants configure Knowledge Bases
Experienced utility managers guide project
Workshops evaluate & document processes
Utility personnel manage Knowledge Bases
Subscription provides maintenance / support
Lessons learned and upgrades incorporated
Advanced Event Management capabilities for the 21st Century
