Credentials - CommBank · Credentials “We believe we have the right team, the right attitude, the right technology and, the right values to meet the unique ﬁ nancial needs of

Credentials

“We believe we have the right team, the right attitude, the right technology and, the right values to meet the unique fi nancial needs of our not-for-profi t customers”Ian Narev

Chief Executive Offi cer

Not-for-Profi t Sector Banking / 3

A message from the CEO.

At Commonwealth Bank, communities are at the core of our vision:

to excel at securing and enhancing the fi nancial wellbeing of people,

businesses and communities. For over 100 years, Commonwealth

Bank has supported Australian communities, including the not-for-profi t

organisations that help to sustain and strengthen them. And today we

have ambitious goals to make our banking solutions and service for

our not-for-profi t customers deeper and better than ever before.

Since opening our doors in 1912, Commonwealth Bank has fulfi lled

a critical role in the lives of millions of Australians and communities –

from school children starting out with their fi rst savings account to

major institutions developing the nation. Ever since our earliest

employees raised funds to buy cots for orphans, we have been

inextricably linked with the communities we serve.

Our relationship with our community customers has above all focused

on enabling them to do what they do best. We listen. We think long

term, like they do. We understand there’s always more to be done.

We strive to understand what we can do better. We put customers

at the core of our innovations.

Just as we are proud of our history, we are optimistic about the future.

As the pace of change accelerates and the demands for innovation,

transparency and effi ciency increase, we believe we have the right

team, the right attitude, the right technology and the right values in

place to meet the unique fi nancial needs of our not-for-profi t customers.

We look forward to continuing our long-term support for a sector

that is so critical to the wellbeing of our communities.

Ian Narev

4 / Not-for-Profi t Sector Banking

Not-for-Profi t Sector Banking is:

AuthenticOur not-for-profi t and community

customers are the backbone of

the Australian economy. We’re

privileged to work among these

unsung heroes and people

who believe in the power of the

community. That’s why we’ll only

ever be authentic, down-to-earth

and genuine, providing strength

to our not-for-profi t customers

through our focus on customer

service, technology, operational

excellence, trust and team spirit.

InnovativeThe most important innovations

meet a real human need.

We admire your knowledge,

connections and entrepreneurial

spirit to drive change and support

those who most need supporting.

We want to bring you the best of

our fi nancial and technological

innovations because we know

that in the right hands, innovation

can change the world.

EnablingWe respect the invaluable

work you do in the community.

That’s why we’re committed to

transforming fi nancial services

and providing solutions of real

benefi t to you. You have your

own race to run; your own

hurdles; your own fi nishing

posts. If removing some

of the bumps and adding our

muscle can help you get there

quicker, then we’re excited

to play our part.

“At CommBank, they’re reforming how they talk to not-for-profi t organisations, how they think about them, how they service them. They’re rethinking what they can really do for not-for-profi t organisations, and with them. We’re excited by what lies ahead.”Denis Moriarty

Group Managing Director, Our Community

www.ourcommunity.com.au


6 Not-for-profi t sector banking Not-for-profi t sector banking 6

Genuine

You need to be as confi dent in your banking

partner as your communities are in you. You

need faith in their ability to do business, as

well as the way they do business. You want to

be sure that they understand what drives you.

We pride ourselves in knowing our not-for-profi t customers

well. Being involved and engaged is not a nice-to-have,

but a key part of our service. That’s not just because we

fi nd it interesting to know what you do, its because it gives

us much deeper insights into the challenges you face,

the opportunities you want to grab and the part we can

play in helping you achieve your aspirations.

That’s why at CommBank we have a dedicated Not-for-

Profi t Sector Banking team. Every day they draw on shared

experiences to create new connections and customer-

led outcomes.

We embrace the breadth and diversity of the not-for-

profi t sector. It’s important to us that all our not-for-profi t

customers have access to the best banking services

and solutions, whether you’re a global non-government

organisation or local community group.

Right by communities –right beside you.


Not-for-Profi t Sector Banking / 7 Not-for-Profi t Sector Banking / 7


From local bankers who live and breathe their communities and

specialist corporate banking experts fully focused on servicing our

not-for-profi t customers, to transactional banking specialists who

have in-depth knowledge of cash fl ow and transactional banking,

you’re in good hands.

We also have a specialist Not-for-Profi t Investment Team

experienced in providing investment advisory services to board-

controlled organisations.

To make sure we’re always there when you need us, we have an

extensive network of branches and ATMs reaching right across

the country. Our Business Service Centre is a virtual branch with

bankers and help desk available 24/7, based here in Australia,

not overseas.

And fi nally, because we understand the importance of protecting

the fl ow of funds into your organisation, we have a switching team

available to help new customers bring their banking across to us.

All kinds of people, reaching out in all kinds of ways.


In your world, it’s the people who make the

difference. And that’s true in our world as well.


“The people we know within CommBank, the systems and capabilities we are offered as support and the genuine commitment to working with us that comes from all areas of the bank demonstrate a real attitude of can-do at CommBank.”Anne Hollonds

CEO, Benevolent Society


You can count on us.


Day-to-day bankingOur solutions provide easy access

to your cash, as well as smarter

credit and reduced fees to help

your dollars and cents go further

for your cause. They include

the Society Cheque Account,

Australia’s fi rst bank account

specifi cally for not-for-profi ts,

which has no monthly service fee

and pays interest on your credit

balances. Access your funds

whichever way suits you best –

online, at a branch, via our vast

network of ATMs or using EFTPOS.

Payables and receivables made easyGetting funds into your

organisation quickly and reliably

is critical to your cause. Our

solutions, including our BPoint

web-based online payment

system, make it easy for people

to pay you, easy for you to track

and reconcile payments, and easy

to generate compliant reports.

We know that every day counts

when you’re building stronger

communities – we don’t make

you wait for your money. We

offer Everyday Settlement* for

merchant customers.

*Available on transactions made before 10pm AEST for eligible customers with a Commonwealth Bank business transaction account and a linked Commonwealth Bank merchant facility.


Enabling


Investing and growing your fundsMake the most of your cash

reserves and assets to generate

more opportunities for your

organisation with our specially-

designed investment and interest

offers. Our Cash Deposit account

offers you three investment options

under one account, empowering

you to choose your terms. Our

Not-for-Profi t Investment Team

can provide advice to help put in

place a tailored investment policy

that suits your organisation’s

aspirations and risk appetite.

Funding solutionsWhether you are looking to expand

or develop, we can help you with

our fl exible fi nance options. From

solutions to help free up your

cash fl ow to loans to help you

grow, we have the full range of

funding solutions to meet your

needs. If you require new cars

or equipment, our Asset Finance

specialists can provide ways to

get the latest models you need to

support your cause without having

to fi nd up front cash payments.

Secure online access and controlOur online banking solutions

provide online reconciliation of

your payments and receivables,

saving you time, while providing

access to valuable information,

insights and benchmarking. Enjoy

peace of mind that your fi nancial

transactions and information

are protected by market-leading

online security and fraud

prevention technology. Solutions

such as CommBiz and NetLock

bring you these capabilities, and

much more.

Financial viability and sustainability are paramount. Good

governance is essential. Asset and cash fl ow management

and transactional banking capabilities must be optimised.

They’re the basic rules, but of course there’s more to it

than that. We know that every not-for-profi t organisation is

different and that off-the-peg solutions often aren’t enough.

Our Not-for-Profi t Sector Banking solutions are designed to

drive effi ciencies and deliver maximum benefi t to your cause.


Not-for-Profi t Sector Banking isn’t just something a few of us feel passionate about,

it’s in the DNA of our business. Our strength and stability rest in our culture of integrity

and commitment to supporting and enabling all our customers. Our vision is to excel at

securing and enhancing the fi nancial wellbeing of people, businesses and communities.

For today. For tomorrow. For communities.How we’re making a difference.

Our Staff Community Fund has been helping

young people since 1917. It’s Australia’s oldest

and largest workplace giving program, with

11,000 staff making regular contributions that are

matched dollar-for-dollar by the bank. In 2012,

the CommBank Staff Community Fund awarded

$2 million to organisations supporting the health

and wellbeing of Australian youth.

We are creating opportunities for Indigenous

Australians. Through our ‘Reconciliation Action

Plan’, we are creating social and economic

opportunities for Aboriginal and Torres Strait

Islander people through education, enterprise

support and appropriate banking services.

In the three years to 2012, we created 354

indigenous career opportunities.

We are contributing to a volunteering nation.

We encourage and support our people to

contribute their time and skills to the community

by offering volunteering opportunities with not-

for-profi t groups right across Australia. We’re one

of the few Australian businesses that offer staff

unlimited volunteering leave.

Total annual community contribution is

valued at just over $200 million, with a

commitment to invest an additional $10 million

per year over the next 10 years.

We care about the environment.

As one of Australia’s largest organisations, we are

keenly aware of the importance of managing our

environmental impact and reducing our carbon

footprint. We are investing in renewable and clean

energy projects. This is a long-term commitment

requiring signifi cant resources, knowledge and

skills. Over the last four years we have reduced

our greenhouse gas emissions by 34,550 tonnes

of carbon – a 20 per cent reduction.

We support people with disabilities.

Our Disability Action Plan is providing better

access to banking services for customers with

a disability. For example, we’ve provided ATM

screens featuring better contrast and larger fonts

and we help support people with disabilities to

prepare for employment through the Diversity

Support Mentoring Program.



We support schools. The Commonwealth

Bank Foundation Teaching Awards recognise

teachers who are working hard to build

students’ fi nancial literacy skills, while our

80-year-old School Banking Program helps

schools teach children saving habits that will

last a lifetime.

In line with our commitment to secure

and enhance the fi nancial wellbeing

of people, businesses and communities,

we provide the largest face-to-face

fi nancial literacy program in the world.

The Commonwealth Bank Foundation works

to improve the fi nancial literacy of young

people. Last year, the Foundation’s StartSmart

program helped 235,755 young people learn

how to manage their money. The StartSmart

program is offered free of charge to primary,

secondary and and vocational education

students across Australia.

We provide fi nancial literacy resources for

not-for-profi ts too. When you’re working for

a cause, every dollar counts. We’re committed

to providing a program of fi nancial literacy

resources for not-for-profi t organisations,

their staff and board members.


“CommBank’s customer focus, solution orientation and understanding of challenges facing the not-for-profi t sector make them an ideal fi nancial services partner. They provide innovative, cost-effective banking technologies and products that help us maximise precious fi nancial resources.”David Jack

CEO, Cystic Fibrosis Australia


Not all not-for-profi t organisations are the same. Not

all banks are the same – we provide fundamentally

different products and services for not-for-profi t

organisations because we understand that your needs

are fundamentally different.

Authentic, innovative, enabling – these are the qualities

that defi ne and underpin our Not-for-Profi t Sector

Banking offer.

We believe in earning the loyalty of our not-for-profi t

customers by excelling in customer service, leading

the way in technology and innovation, and providing

a genuine, long-lasting source of stability for

Australian communities.

Solutions as individual as you are.


“As an independent school, our purpose, priorities and our decision-making structure are different to those of a business. From the outset, the team at CommBank took the time to understand this and have provided invaluable fi nancial, project and risk mitigation advice as we embark on an infrastructure project that will expand the school’s potential.”Dr Edward Groughan

Principal, Pulteney Grammar School, Adelaide.


Call 1800 019 910 (24 hours a day, 7 days a week)

email NotforProfi [email protected]

or visit us at commbank.com.au/notforprofi tsectorbanking

We can help you make an even bigger difference.

CBA3169 150613

As this advice has been prepared without considering your objectives, fi nancial situation or needs, you should,

before acting on this advice, consider its appropriateness to your circumstances. Disclosure documents are

available via 13 2221 and should be considered in any decision about the products. If you have a complaint

in respect of these products, the Commonwealth Bank’s dispute resolution process can be accessed on 13

2221. Applications for fi nance are subject to the Bank’s normal credit approval. Fees and charges are payable.

Commonwealth Bank of Australia 48123123124 Australian Credit Licence 234945.

Get in touch and fi nd out what we can do for your organisation. Call 1800 019 910 (24 hours a day, 7 days a week)

email NotforProfi [email protected]

or visit us at commbank.com.au/notforprofi tsectorbanking

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Credentials - CommBank · Credentials “We believe we have the right team, the right attitude, the right technology and, the right values to meet the unique ﬁ nancial needs of