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Campus Service Cooperative
A focus on efficient and transformational delivery of services, while maintaining the distinct educational mission of each college and university.
• Innovation• Transformation
• Metrics• Service Levels
• Best Practices
• Leadership
• Compliance
• Quality
Slide 5
Campus Service Cooperative
Strategy Update
Initial Activities
Future Direction
Initiative Update
Slide 6
Campus Service Cooperative
• Career development and growth
• Talent acquisition
• Succession planning
• Continuity planning
• Process transformation
• Metrics for productivity, quality, and compliance
• Internal and external best practices
• Service levels benefiting students, faculty, and staff
• Economic savings
• More efficient delivery with existing resources
• Reinvestment of savings in education mission
People Innovation Value
Slide 7
Scope
Faculty 9,300 $ 750 Other employees 6,400 $ 450 Total MnSCU 15,700 FTE $ 1,200 MM
People & Financial Resources
Academic and Student
Affairs
Finance
Human Resources
Information Technology
Services
Government Relations Internal
Auditing
Other Teams
Campus Service Cooperative
Goods, Services, and Construction $ ~ 400 MM
Slide 8
Campus Service Cooperative
Finance: Accounts receivable, accounts payable, and procurement Human Resources: Payroll, retirement processing, and workers’
compensation Financial Aid: Loan processing and direct lending
Finance
Human Resources
Financial Aid
Total
Finance
Human Resources
Financial Aid
Total (FTE)
173
84
72
329
269
79
125
473
442
163
197
802
Function Metro Outstate Total
Top Opportunities
Slide 9
Campus Service Cooperative
Board of Trustees
System OfficeUniversitiesCommunity and
Technical Colleges
Chancellor
• Vision: A focus on efficient and transformational delivery of services, while maintaining the distinct educational mission of each college and university
• Delivery of shared services to the colleges, universities, and system office
• Cooperative members subscribe to its services through service level agreements, metrics reporting, and sharing of savings realized through efficient execution
Campus Service Cooperative
Slide 10
President Robert Musgrove - Pine Tech
President Richard Davenport - Mankato
President John O’Brien – North Hennepin
Pat Nordick – M State
Keith Balaski – MCTC
Mike Uran – St. Cloud State University
Chris Halling – Financial Aid
Campus Service Cooperative
Colin Dougherty – Finance
Linda Skallman – Human Resources
Sheila Reger – Human Resources
Nancy Joyer – General Counsel Office
Al Finlayson – IT Services
Steve Gednalske –Sourcing and Tax
Steering Committee
Slide 11
Campus Service Cooperative
Launch by leveraging existing systems and applications
Indentify and prioritize new technology investments as common processes are developed and optimized, not before
Include financial resources in business plan for future ITS needs
Technology
Slide 12
Campus Service Cooperative
1312 Harmon Place, Minneapolis Process Transformation Best Practices Pilots Operations
Real Estate
Campus options throughout the state Pilots Operations
Slide 14
Campus Service Cooperative
Payroll
Office of the Chancellor
• Anoka Tech Requested help in January
Conducted workshop at Harmon Place
Anoka Tech payroll moved to the Cooperative in February
• Office of the Chancellor Launched effective May 24th pay period
• Pine Tech Planned go-live July 19th
16 locations have payroll processed by the Campus Service Cooperative!
Slide 15
Campus Service Cooperative
Direct Loans
Office of the Chancellor
• Pine Tech fully operational Summer processing complete
• Establishing best practices for loan certification and processing
• Monitor and refine in preparation for Fall semester Students First initiative to automate certification
• In discussion with additional colleges
Slide 16
Campus Service Cooperative
Account Reconciliation
Office of the Chancellor
• Increased demand for reconciliation services
• Potential offerings Bank reconciliation MAPS to MnSCU Payroll/HR default
• First client -- Normandale Community College
• Preliminary discussions with multiple campuses
Slide 17
Campus Service Cooperative
• SWIFT Position Control Number (PCN) updates PCN’s required update due to conversion to SWIFT
• Roughly 24,000 records updated• No mass update capability provided by MMB• Had to be complete by fiscal year-end
MCTC took leadership role Updates completed centrally
• Temporary positions for existing employees• Reduced training time and improved accuracy
Human Resources
Slide 18
Campus Service Cooperative
History of success Mattresses for Residents Halls
Other recent deals
Front-Line Conference @ Alexandria The Price Is Right!
Guess the savings!
Significant potential benefit System spends ~ $400MM on goods, services, and construction
Savings realized range from 10% to 50%+
Sourcing
Slide 19
Deb Benz Winona State University
Steve Gednalske Campus Service Cooperative
Jeff Kuiper Southwest Minnesota State University
Belinda Lindell Bemidji State University
Jim Morgan Office of the Chancellor, Facilities
Michael Noble-Olson Minneapolis Community and Technical College
Michael Nordby Campus Service Cooperative
Dave Peasley Metropolitan State University
Nathan Sorenson Office of the Chancellor, ITS
Lisa Sparks St. Cloud State University
Wayne Wolden M State
Sourcing Team
Campus Service Cooperative
Slide 20
Campus Service Cooperative
• Accounts Payable definition Purchase Order and P-Card processing
• Accounts Receivable definition
• Financial Aid Fraud Prevention
• Grant Management
• Workers’ Compensation
Additional Activities In Process
Slide 21
Campus Service CooperativeCoop Hybrid Campus Maturity Timing Comments
Finance (442 FTE)Payroll Now Anoka Tech, OOC, Pine TechAccounts Payable Q1 FY12Purchase card processing Q1 FY12Sourcing Now System-wideAccounts Receivable TBDGrant management TBDReconciliations Q4 FY11 Normandale first customerInstitutional Research TBDGrant research and writing TBD
Human Resources (163 FTE)HRIS assignments and verification TBDWorkers' compensation processing TBDRetirement processing TBDRecruitment and on-boarding TBDBenefit administration TBDClassification and compensation TBD
Financial Aid (197 FTE)Direct lending Now Pine TechFraud prevention Q1 FY12Award packaging TBDDefault management TBDExit counseling TBD
Cooperative applicability criteria: Maturity: Service offering readiness for use> No impact on educational mission Strong fit Defined and/or implemented> Limited local expertise needed Moderate fit Definition in process> Benefits realized by specialization Weak fit In queue/on hold> Scalable> Opportunity for best practices> Stated demand from customers
Applicability
Slide 22
Campus Service Cooperative
Alex
andr
ia T
ech.
and
Com
mun
ity C
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Anok
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Nor
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Uni
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Finance (442 FTE)Payroll Accounts Payable Purchase card processing Sourcing Accounts Receivable Reconciliations
Human Resources (163 FTE)HRIS assignments and verification Workers' compensation processing Retirement processing Recruitment and on-boarding Benefit administration Classification and compensation
Financial Aid (197 FTE)Direct lending Fraud prevention Award packagingDefault managementExit counseling
Operational Deployment in process Expressed interest
Phase 1
Slide 23
Campus Service Cooperative
Alex
andr
ia T
ech.
and
Com
mun
ity C
olle
ge
Anok
a Te
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Anok
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Col
lege
Bem
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Stat
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Cent
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akes
Col
lege
Cent
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Colle
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Dako
ta C
ount
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cal C
olle
ge
Fond
du
Lac T
ribal
& C
omm
unity
Col
lege
Henn
epin
Tec
hnica
l Col
lege
Inve
r Hills
Com
mun
ity C
olle
ge
Lake
Sup
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r Col
lege
Met
ropo
litan
Sta
te U
nive
rsity
MCT
C
Min
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Col
lege
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ech
M S
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Min
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Uni
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Min
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Uni
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anka
to
MN
Wes
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Tec
hnica
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lege
Nor
man
dale
Com
mun
ity C
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Nor
th H
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Com
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Nor
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Nor
thla
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Pine
Tec
hnica
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lege
Ridg
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Rive
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Com
mun
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Roch
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mun
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Tec
hnica
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lege
Sain
t Pau
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lege
Sout
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lege
Sout
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Uni
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St. C
loud
Sta
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St. C
loud
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Col
lege
Win
ona
Stat
e U
nive
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AccreditationADAAdaptive/assistive technologyAutomated transcripts on demandBookstore e-commerce siteComplianceContract writingCopy CenterDiploma printing and productionEnrollment managementGrant management Grant research and writing Institutional Research Pell Grant processingPhone bank fundraisingStudy abroadTest proctoringTextbook rentalWorkers' Comp risk mitigationWorkers' Comp routine claims
Operational In Process Expressed interest
Future Offerings
Slide 25
Campus Service Cooperative
Organic growth Focus on current, urgent needs
Strong support from leadership
Managing growth with solid execution
High impact opportunities
Driven by analysis of survey results
Distinguish between campus-based activities and centralization
Strategy and Delivery Approach
Slide 26
Campus Service Cooperative
Finance Human Resources
• Payroll
• Accounts payable
• Accounts receivable
• Purchase card processing
• Collaborative sourcing
• Grant management
• Bank reconciliations
• Institutional research
• HRIS assignments and verification
• Workers’ compensation processing
• Retirement processing
• Recruitment and on-boarding
• Benefit administration
• Classification/ compensation
• Direct lending
• Award packaging
• Default management
• Exit counseling
• Fraud prevention
Financial Aid
Potential Services