Creating a ‘success culture’

Presented by David LeyshonManaging Director, CBSbutler

CBSbutlerA snapshot…..

Privately owned, MBO 2003

Turnover c. £50m

Global reach – UK, Germany, Qatar

80 + staff

Multi-award winner – ‘Best Engineering Recruiter’

Compelling E.V.P.

Great workplace

Earnings potential

‘Piece of the action’

Valued / reputation

Personal development

/ growth

Vision & Opportunity

ATTRACTING

RETAINING

DEVELOPING

Look & Feel of a Winner!

GREAT LEADERSHIP

‘showing the best way forward’

POSITIVE CULTURE

‘fostering teamwork / enabling performance’

CUSTOMER CONNECTION

‘creating customer loyalty & referrals’

CONTINUOUS IMPROVEMENT

‘never becoming complacent’

WINNING PACE

‘outpacing our competitors’

Culture

Attitude

Behaviours

Values

HOW you rewarddetermines WHAT you get!

Behaviour (Values) Model

Coaching & developing self / others

Teamwork

Drive for results

Customer focus

Problem solving & decision making

Planning & organisation

Managing & influencing change

Reward Split

Sales

Commission

Objectives & Behaviours

60%

40%

Making it Happen

Objectives set

Behaviour actions

Reviews / feedback

Recognition / incentives

Appraisal

Bonus award

Quarter Cycle

Good Boss Model

Value your

people

Manage your

people

Manage self

Manage the task

2-way comms

Emotional

control

Outgoing personali

ty

Lower Scores 1 2 3 4 5 6 7 8 9 10 Higher Scores

Punishing ** Rewarding

Work-only focused

**** Balance focused

Guarded * * * Open

Blind to self * *** Self aware

Over controlling * * * Empowering

Self orientated * * Team orientated

Problem avoiding * *** Problem tackling

Disorganised ** ** ** Organised

Weak communicator

* * * Strong communicator

Non listener * **** Listener

Downbeat ** * Upbeat

Unpredictable *** *** Predictable

Unassertive * *** Assertive

Self contained * *** * Personable

Benefits

Tactical control

STAFF SATISFACTION

Summing up

Compelling E.V.P.

Positive Behaviours

‘Holistic’ reward

SUCCESS CULTURE