© Software of Excellence 2020

Creating a New Cancellation Reason

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Due to the ongoing threat of COVID 19 (Coronavirus) Many dental practices are seeing a spike in FTA and cancellation rates.

If you have an NHS element to your business this could potentially influence whether or not you meet your NHS UDA contract target.

In order to have the best chance of evidencing the impact COVID 19 may have had on your business we suggest that you might wish to create a specific cancellation reason of ‘Concern’s around COVID 19.

This will then allow you to report on how many cancellations were as a result of this threat.

To create a new cancelation reason.

1. Go to you appointment book 2. Chose any appointment and right click on it 3. Choose cancel appointment 4. On the next screen click on the stripped box (see below)

5. On the next screen (see below), click on +1 at the bottom (Red arrow) The add cancellation reason screen will then appear, type the reason in the description box. (green arrow). Select a colour (blue arrow) we would suggest a colour which is vibrant and stands out. Click OK on the button at the bottom of the colour pallet (blue box). Click OK on the add cancellation reason button (yellow box) and finally click OK on the view cancellation reasons button (red box).

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6. You will now be returned to the original cancel appointment screen. You will see you new

reason in the cancellation reason box. Click on the button that says click on the button which says do not cancel appointment (black box).

Your new cancellation reason is stored and ready to use. Reports can be run inside Exact and on MPC to show the patients and time lost through cancellations due to this reason.

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