Crash Course - PD Lecture Summary

8/13/2019 Crash Course - PD Lecture Summary

1/63

Manav Rachna Vidyanatariksha Private Limited

Career Development Centre

PD Lecture Summary Page 1

Crash Course - Personality Development Lecture

Summary
http://www.google.co.in/imgres?q=manav+rachna+international+university&hl=en&biw=1360&bih=566&tbm=isch&tbnid=NZ08gu-6BIfjIM:&imgrefurl=http://www.makemycareer.com/institute/Manav-Rachna-International-University-Faridabad,Map-807-23-48.html&docid=T5bTaZdyRWFP7M&imgurl=http://www.makemycareer.com/siteadmin/upload_image/member_logo/Logo21_08_10_02_48_40.JPG&w=394&h=184&ei=jbeTUaTUJc2xrAfTnoD4DQ&zoom=1&iact=hc&vpx=581&vpy=301&dur=1217&hovh=147&hovw=315&tx=186&ty=154&page=1&tbnh=115&tbnw=246&start=0&ndsp=18&ved=1t:429,r:15,s:0,i:202


2/63

Table of Contents

Lecture # Lecture Title Page #

1 Qualities of a Good Professional 3 - 4

2 Art of Building Crediility ! - "

3 #ffecti$e Communication % - 12

4 &on 'eral Communication 13 - 1(

! Curriculum 'itae 1" - 2)

( Grou* Discussions 21 - 2%

" - 1) Personal +nter$ie,s 2 - !3



3/63

Qualities of a Good Professional


Lecture ! Qualities of a Good Professional


4/63

.ollo,ing are asolute essentials for a *rofessional/ ,0et0er at entry le$el or

leaders0i* le$el

Desire to Learn

A good *rofessional is a good learner and dis*lays 0ig0 le$els of Learning

Agility

Coach ability

A good Professional is $ery coac0ale e S0e acce*ts grooming and is $ery

5uic6 in incor*orating learning7s into 0is daily ,or6

Desire to Contribute

A good *rofessional li6es to contriute e S0e are oundary less in

a**roac0 and go eyond t0e *re$ie, of t0eir o,n ,or6 to 0el* ot0ers as and

,0en a need arises

"bility to #nnovate

A good *rofessional is out of t0e o8 and comes out ,it0 inno$ati$e ,ays to

sol$e *rolems and im*ro$e results

Code of $thics

A good *rofessional is $ery et0ical and maintains 0ig0 le$els of integrity at

,or6 e or s0e loo6s at #t0ics as a 9ero tolerance area

Physical %itness

&espect for Protocol

+t is t0e aility of a *erson to res*ect t0e rules of t0e *lace 0e or s0e is at li6e

sc0ool/ ,or6 etc

Process 'rientation

:0e art of rea6ing com*le8 tas6s into se5uence of sim*ler tas6s

Problem Solving( "nalytical S)ills* Please see the Simple+ method of

problem solving

#nterpersonal S)ills



5/63

+nter*ersonal S6ills are all aout your aility to e a *rolem sol$er/ e a

$alue adder/ e 0ig0 on ideation and stri6e ;+& ;+&

PD Lecture Summary Page !

Lecture ,* "rt of uilding Credibility


6/63

"rt of uilding Credibility

.ollo,ing are 6ey ste*s re5uired to uild strong ra**ort ,it0 *eo*le around

Propriety

Greetings

Politeness


7/63

Competence

a$e sound 6no,ledge aout e$eryt0ing t0at is rele$ant =>ourself/

Su?ect/ Customers/ A**lication of Conce*ts/ Systems/ Processes/

Products/ Com*etition@ ;0ile a**earing for an inter$ie, you s0ould

6no, aout t0e organi9ation/ inter$ie,er and ?o descri*tion

el*s gain trust

el*s you *itc0 yourself in t0e est *ossile manner

ee*s you confident and *ositi$e

#stalis0es you as a rig0t fit

PD Lecture Summary Page "


8/63

PD Lecture Summary Page %

Lecture .* $ffective Communication


9/63

$ffective Communication

Definition

#ffecti$e communication is all aout understanding ot0ers and gettingunderstood ,it0 an o?ecti$e of getting t0e desired res*onse

Process

$ssentials

/no0 1our Sub2ect

'b2ective ! %ocus on the Purpose

Pre Dialogue Preparation

e organi3ed( Time 4anagement

"udience "nalysis

Delivery

Post Dialogue "nalysis via feedbac)

Communication Types

PD Lecture Summary Page


10/63

'eral S*ea6ing and ;riting

&on 'eral .acial #8*ressions/ Gestures/ Body Language/ 'ocal

Qualities/ S*atial elations0i*s/ Attitude to,ards time

5erbal Communication ! $+amples

Coac0ing Sessions

Daily :eam uddles


11/63

ig0 energy le$el

#n?oy ,0at you do

Confidence/ E*timism

.eeling of eing in control

ela8ed/ alertness and concentration .eeling of ,anting to *ro$ide ser$ice

+nner desire to *ersist/ succeed and e8cel

E*enness and non defensi$e attitude to,ards feedac6/ criticism and

ne, information

$ffective Communication ! 6egative $motions

Fnfriendliness and +rritaility

.rustration and Anger

Do,nH feeling or De*ression

;orry

Casual Attitude

&o res*ect for *rotocol

:ension and An8iety

.eeling Pressuri9ed

.eeling of not eing in control

Distracted feeling E$er confidence

Pessimism aout self or *roduct

+nsensiti$ity

"ctive Listening

enefits of Listening



12/63

;in .riends

Sol$e Prolems

esol$e Disagreements

Better ,or6 and more coo*eration

ou are im*ortant

Listening Tips


13/63

6on 5erbal Communication


Lecture 7* 6on 5erbal Communication


14/63

Definition

&on$eral communication =&'C@ is usually understood as t0e *rocess of

communication t0roug0 sending and recei$ing ,ordless messages

6on 5erbal Communication ! Types

5ocalics


15/63

+ntimate Distance 1% inc0es

Personal Distance - 1% inc0es to 4 feet

Social Distance 4 feet to 12 feet

Pulic Distance


16/63

.acial #8*ressions a**y Sad De*ressed Confused Angry etc

#ye Contact +nterest +n$ol$ement Attention Blin6 ate Amount of

ga9e .re5uency of ga9e

&on 'eral Communication in ,ritten te8ts

and,riting Style

S*atial arrangement of ,ords

Fse of #moticons

PD Lecture Summary Page 1(


17/63

Curriculum 5itae

%irst 6ame Last 6ame4obile 6umber* 1- $mail id*.irstnamelastnameDEBMgmailcom

PD Lecture Summary Page 1"

Latest P0otogra*0

Lecture 9* Curriculum 5itae


18/63

Career ob2ective

:o ma6e a successful career in t0e field of NNNNNNNNN dis*laying 0ig0est le$els oflearning/ contriution/ coac0 aility/ inno$ation and et0ics ,it0 a dual o?ecti$e ofmeeting com*any and *ersonal goals

:or) $+perience ! Company 6ame ;#f any 0or) e+perience


19/63

Talk about Achievements from Sports, Academics, o curricular, !ealthand "itness related, Spiritual and Social

Partici*ated in an national le$el design and manufacturing of a 0yrid$e0icle/ organi9ed y SA# +ndia


20/63

Ergani9ation


21/63

#ntroduction


Lecture =* Group Discussions


22/63

Grou* discussion is a modern selection-testing tool li6e inter$ie,s +t 0el*s t0e

recruiters find out t0e leaders0i* 5ualities/ ailities and grou* e0a$ior of a

candidate ,it0in t0e limited time frame

GDs 0a$e ecome an integral *art of most selection *rocesses and admission

*rocedure to any re*uted *rofessional institution today+t is ,ell 6no,n t0at GDs 0el* in s0ort listing t0e candidates for t0e final inter$ie,/

so it is necessary for t0e *ros*ecti$e candidates to not only 6no, t0e Dos and

Don7ts ut also t0oroug0ly understand t0e *rocedure and t0e ,ays of *artici*ating

at grou* discussions effecti$ely

'pening the Group Discussion



23/63

+t 0as een oser$ed t0at often candidate are in 0urry to o*en u* grou*

discussion +t 0a**ens so as t0ey t0in6 t0at t0e one ,0o succeeds in o*ening

t0e discussion surely gets selected +t is a mere misconce*tion :0e fact is/

you s0ould t0in6 of o*ening t0e discussion ,0en you 0a$e enoug0 *oints to

t0ro, in

Tips for Good 'pening

E*en t0e GD only if you are sure aout t0e sensiility of t0e content


24/63

Closing the Group Discussion

Great is t0e art of eginning ut greater is t0e art of ending Being a

*artici*ant you s0ould see t0at a GD does not end aru*tly Ene of t0e

0allmar6s of a good discussion is smoot0 ending and one must e ale to

en$ision t0e 6ey *oints

Tips for Good $nding

ee* ?otting do,n t0e *oints eing discussed

>ou can try to reac0 some 6ind of consensus

.or certain to*ics or issues/ reac0ing at consensus may not e

*ossile o,e$er if you 6ee* attem*ting to,ards stri6ing a cord of

unanimity/ it unmista6aly re$eals t0at you are ca*ale at or inclined

to ,or6ing as a team *layer

Do not $olunteer to conclude t0e GD

+f c0osen to summari9e t0e GD ensure t0at you include e$eryody7s *oints



25/63

Types of GD>s

GD on a topic

GD on a to*ic is conducted mostly for admissions for 0ig0er studies and

tec0nical loc6s Suc0 GDs are some,0at 5ui99ical to 0andle as you need todecide u*on ,0ic0 as*ects are to e discussed ,it0in t0e sti*ulated time

frame

Tips for approaching a GD

Greet all t0e *artici*ants y saying Good


26/63

+f you o*en u* t0e GD/ State t0e case riefly and tal6 aout issues

in$ol$ed

+nterru*t t0e situation for different $ie, *oints

;or6out alternati$e solutions for t0e *rolems/ it can e done yrainstorming

Arri$e at a solution ,0ic0 can 0el* ot0 men and organi9ation

>ou s0ould *onder o$er t0e im*lementation *lan

ememer and also 0ig0lig0t t0e fact t0at t0ere cannot e a *erfect

solution

Qualities and S)ills Tested in a GD

During GD some of your s6ills and 5ualities are eing tested y e$aluators on

t0e *anel on s*ot Some of t0e 6ey attriutes screened t0roug0 GDs are

De*t0 of su?ect 6no,ledge

Grou* e0a$ior

Leaders0i* 5ualities

Communication s6ills

Fse of a**ro*riate $eral and non-$eral language

#ffecti$e listening

Le$el of confidence

Clarity of e8*ression



27/63

&oles played during a GD

#nitiator

>ou start t0e GD only ,0en you are sure of starting it sensily Do not forget

to greet e$eryone ,0en you start t0e GD

Contributor

>ou gi$e $aluale in*uts time to time and ma6e it *oint to s*ea6Channeli3er

>ou ring t0e discussion ac6 on trac6 if t0ere is a de$iation from t0e main

to*ic

Loan Ta)er



28/63

+f you are not familiar ,it0 t0e to*ic t0en you can orro, *oints from ot0ers

and *resent it sensily in your o,n language

Confrontationist

>ou confront ot0ers ,it0 statements li6e + do not agree ,it0 youH/ Can you*ro$e itKH/ >our *oint is ridiculousH etcR

4oderator

>ou try to gi$e ot0ers a c0ance to s*ea6 >ou re5uest t0e grou* for one

discussion etc

Concluder

>ou conclude only ,0en in$ited y t0e grou* to conclude ;0ile concluding

you *resent t0e team7s *oint of $ie, and not yoursoles highlighted in ed should be avoided

Do>s and Don>ts


29/63

Don7t your eyero,s ,0ile ot0ers s*ea6

A$oid s0o,ing a disa**ro$ing e8*ression

Don7t ignore any of t0e grou* memers

A$oid raising your fingers


30/63

4ental Preparation

;0at are your S6ills/ Strengt0s/ 'alues/ 0oies/ areas of im*ro$ementand accom*lis0mentsK

Can you t0in6 of e8am*les of e8*eriences ,0ic0 0ig0lig0t t0ose s6illsK Can you relate t0ose s6ills to t0e *osition you are a**lying forK

PD Lecture Summary Page 3)

Lecture ? - @* Personal #ntervie0s


31/63

o, ,ill ot0ers descrie youK .riends/ :eac0ers/ Classmates/ Parentsetc ;0at is your *ersonality li6eK +n ,0at ,ay you t0in6 you are etter t0an ot0er candidatesK ;0ys0ould ,e 0ire youK

;0at are your career and *ersonal goalsK ;0at are your long term and s0ort term goalsK Do you 0a$e any ,ea6nesses areas of im*ro$ementK ;0at 0a$e you

done to o$ercome t0emK ;0at do you 6no, aout t0e *osition you are a**lying forK ;ould you e ale to relate your e8*eriences to t0e needs of t0e*ositionK Are you familiar ,it0 issues in your field of ,or6 suc0 as s6ills/ income

and o**ortunities for ad$ancementK +s your resume tailored to t0e *osition for ,0ic0 you are a**lyingK

+n addition to your resume/ do you 0a$e *0ysical e8am*les of your,or6 t0at you can ta6e ,it0 you in t0e form of a *ortfolioK

Do you 0a$e numers or facts to 5uantify your accom*lis0mentsK

&esearching $mployers

:hyA



32/63

;ould + li6e to ,or6 for t0is organi9ationK

Am + t0e 6ind of *erson t0e organi9ation needsK

Do my s6ills matc0 t0e needs of t0e organi9ationK

esearc0ing im*resses t0e em*loyers

+t reflects your initiati$e

:hatA

Com*any e*utation

Sco*e for Self De$elo*ment

Gro,t0 E**ortunities

;or6 Culture

Com*ensation Location

Products and Ser$ices

o, are t0ey StructuredK

CS +nitiati$es

Tools

;esite

Searc0 #ngines and P de*artments for literatures

&et,or6 of contacts and friends

Pre-*lacement tal6

Jo Portals

Placement Consultants

Questions you could as)

Could you descrie a ty*ical day at ,or6 for meK



33/63

+s t0ere onsite training for t0e ne, em*loyeesK

Does t0e *osition in$ol$e tra$elK

;0at is t0e Gro,t0 Pat0K

o, 0a$e em*loyees felt aout t0e recentII

Are t0ere o**ortunities for continuing educationK ;0en ,ill + learn of my statusK

:0ings going ,ell/ ,0at ,ould e t0e flo, of e$ents from 0ereonK

Dress and "ppearance

Ladies



34/63

;omen-;estern .ormals/ Saree

Clean and +roned Clot0es

&o Stra**y sandals or Platforms or ig0 0eels for ;omen


35/63

.irm 0ands0a6e

Good #ye Contact

Pleasant Smile

Do not cross 0and or feet

Posture s0ould e rela8ed and straig0t

Do not use 0ands to *ro* your c0in/ *lay ,it0 *en/ file or any ot0er

o?ect

Be Punctual/ Polite and Courteous

Be asserti$e ut not aggressi$e

&e$er critici9e *ast em*loyer or institute

ela8

Be *recise and to t0e *oint ee* +t S0ort and Sim*le

Do not *ut any conditions for,ard

Do not e o$erly *ersonal

%reBuently "s)ed 8& Questions

Tell me something about yourselfA

PD Lecture Summary Page 3!


36/63

:0is is t0e most fre5uently as6ed 5uestion Be *re*ared ,it0 () second

commercial aout yourself :al6 riefly aout your family/ education/

industrial training/ co curricular acti$ities/ and ,or6 e8*erience all ,it0 an

o?ecti$e of 0ig0lig0ting your s6ills/ strengt0s and $alues t0at matc0 ,it0 t0es6ills mentioned in t0e ?o descri*tion >ou A'# to s0o, t0at t0ere is a

matc0 et,een your 5ualities and t0e ?o t0at you 0a$e a**lied for Please

6ee* in mind t0e follo,ing

- Pre*are your scri*t

- outue and 6ee*

im*ro$ising

- #nsure t0at you dis*lay good &on 'eral communication ,0en you are

introducing yourself .or eg Pause/ :one/ Pitc0/ ate of S*eec0/

+nflection/ Pronunciation/ Articulation/ Body Language/ Gestures/ .ace

#8*ressions and #ye contact

- Do not use negati$e ,ords in your introduction

- Do not tal6 aout your areas of im*ro$ement *roacti$ely

.ollo,ing can e com*onents of your introduction not necessarily in t0e

same order

&ame =Do not start ,it0


37/63

+ndustrial :raining Pro?ect :itle/ E?ecti$e of Pro?ect/ Sco*e of Pro?ect/

our Assets =S6ills/ 'alues and Strengt0s@

>our oies =only tal6 aout 0oies you are *assionate aout@

Please tal6 aout learning from your 0oies .or e8am*le if your

0oy is coo6ing t0en you can tal6 aout creati$ity/ correctness/

e8cellence/ accuracy etc

, :hat are your )ey strengthsA :hyA

>our strengt0s are areas ,0ere you are etter t0an ot0ers >ou can 0a$e

strengt0s at t,o le$els Personal and Professional +t is etter to tal6 aout

*rofessional strengt0s t0at are rele$ant to t0e ?o t0at you 0a$e a**lied for

.or #8am*le in :CS/ if you feel your 6no,ledge aout C/ C/ C s0ar*/ Ja$a

and Dataases is sound/ t0en it is a great strengt0 to tal6 aout =Be

*re*ared to face incisi$e 5uestions if you tal6 aout t0is as your strengt0@

Please refer to t0e attac0ed titled List of Strengt0sH Please tal6 aout your

Ac0ie$ements to su**ort your strengt0s .or #g +f you say t0at you are a

team *layer t0en you can su**ort it y saying +n e$ery team assignment in

t0e college e$eryone ,anted me to e in t0eir team ecause i ,as not only

li6ed for my tas6 orientation ut also for my aility to go t0at e8tra mile and

0el* ot0ers to com*lete t0e tas6H

. :hat are your "reas of #mprovement( :ea)nessesA



38/63

>ou need to loo6 at t0is 5uestion $ery logically #$en your strengt0s are in a

,ay your areas of im*ro$ement ecause you can e etter at t0em .irst you

s0ould try and tal6 aout areas of im*ro$ement t0at are not related to t0e

core ,or6 t0at you 0a$e a**lied for ;0at is im*ortant 0ere is t0at do not

tal6 aout t0e area of im*ro$ement only :al6 aout ,0at you 0a$e done to

im*ro$e t0em and ,0at is your *rogress Please find attac0ed a document

y t0e name List of Areas of im*ro$ementH .ollo,ing are fe, more areas

,0ere you mig0t li6e to im*ro$e yourself

:ime


39/63

Analytical S6ills

Prolem Sol$ing

es*ect for *rotocol

+nter*ersonal S6ills

#ffecti$e communication

+ntegrity

Aility to +nno$ate

Good Com*uter S6ills S*reads0eets/ Po,er *oint etc

:eam,or6

:as6 Erientation

Process Erientation

Please use Google if you ,ant to 6no, more aout t0ese s6ills $alues

strengt0s

9 :hy do you 0ant to 2oin TCS( any other companyA

.ollo,ing are a fe, reasons *eo*le ?oin a com*any for

A good ,or6 o**ortunity

Sco*e for Self De$elo*ment =:raining E**ortunities@

;or6 Culture =


40/63

Great rand name to associate ,it0

Gloal organi9ation so international e8*osure

Gro,ing com*any so loads of gro,t0 o**ortunities

ecognitions and a,ards t0e com*any 0as got

Com*any *roducts and ser$ices eing ,orld-class

+nno$ati$e Com*any

CS +nitiati$es of t0e Com*any

;or6 Life Balance Practices li6e ;or6 from 0ome/ c0ild crc0e in t0e

office etc

:0e ?o eing in your 0ometo,n and for some reason you cannot

relocate

= :hat do you )no0 about TCS( our organisationA

.ollo,ing t0ings s0ould e 6no,n aout a com*any you are getting

inter$ie,ed ,it0

:0is lin6 is a


41/63

0tt*,,,tcscomaout0eritageO$aluesPagesdefaultas*8

Products Soft,ares

0tt*,,,tcscomofferingsPagesdefaultas*8

Com*etition

0tt*,,,moneycontrolcomcom*etitiontataconsultancyser$icescom*arison:CS

:urno$er &et Profit for last 3 years

0tt*,,,moneycontrolcomfinancialstataconsultancyser$icesresultsyea

rly:CS

CS =Cor*orate Social es*onsiility@ +nitiati$es

0tt*,,,tatacomcom*any


42/63

0tt*,,,tcscomaoutcor*OfactsoardOdirectorsPagesdefaultas*8

ecent &e,s or Articles aout t0e com*any

0tt*,,,tcscomne,sOe$entstcsOne,sPagesdefaultas*8

? :hat values are dear to you and 0hyA

>our $alues are *rinci*les t0at you do not com*romise ,it0 All of us 0a$e

$alues Professional or Personal Similarly all t0e com*anies follo, some

$alues :0ese $alues are 9ero tolerance areas in t0e com*anies +t 0el*s in

t0e inter$ie, if some of your $alues matc0 ,it0 t0e com*any $alues Some

rele$ant $alues t0at you can tal6 aout are

+ntegrity

ard ,or6

+nno$ation

es*ect

E*enness

Customer .ocus

;inning

Accountaility

Continuous +m*ro$ement

Learning

Contriution

http://www.tcs.com/about/corp_facts/board_directors/Pages/default.aspxhttp://www.tcs.com/news_events/tcs_news/Pages/default.aspxhttp://www.tcs.com/about/corp_facts/board_directors/Pages/default.aspxhttp://www.tcs.com/news_events/tcs_news/Pages/default.aspx


43/63

Correctness

#fficacy

#8cellence


44/63

:0is 5uestion is as6ed ,it0 an o?ecti$e of 6no,ing your 5ualities t0at lead

to t0e ac0ie$ements in your life >ou can tal6 aout ac0ie$ements under t0e

follo,ing categories

S*orts

Co-curricular Acti$ities

Position of es*onsiility eld

Academic

Social

Creati$e

Any situation ,0ere you c0ased a target and ac0ie$ed it

:eam,or6 related ac0ie$ements

Prolem sol$ing related ac0ie$ement

ealt0 related ac0ie$ements

Social Cause

1) o, ,ill your *arents/ teac0ers and friends descrie youK

:0is 5uestion is as6ed ,it0 an o?ecti$e of finding your s6ills/ 0aits and

strengt0s >our ans,er s0ould e on t0e follo,ing lines

Parents

Eedient



45/63

:rust,ort0y

es*ectful

Caring

Lo$ing

#tc

Teachers

Punctual

Disci*lined

Attenti$e

#tc

%riends

eliale

:rust,ort0y

el*ful

Caring

.un lo$ing

esourceful

#tc

PD Lecture Summary Page 4!


46/63

:hat according to your parents teachers and friends 0ould be

your areas of improvementA

:0is is a toug0 5uestion and e careful in ans,ering t0is >ou 0a$e to s0o,t0at you 0a$e een sensiti$e to t0e o*inions of your *arents/ friends and

teac0ers and t0at you ,or6 on t0e feedac6 *ro$ided to you >our ans,er

s0ould e on t0e follo,ing lines

Parents

La9y

Casual

Fnorgani9ed

#tc

Teachers

Communication

ealt0

Pulic S*ea6ing

#tc

%riends

:al6ati$e

ealt0



47/63

#motional

Carefree

#tc

, Please tal) about your #ndustrial Pro2ect or Training

:0is is a $ery im*ortant 5uestion and is ound to e a *art of your inter$ie,

Please ensure t0at you 6no, t0e follo,ing +& D#P: aout your training

E?ecti$e

Sco*e

our Learning

>our esults

>our recommendations

+ndustry est *ractices in t0e area ,0ere you did your training

Details aout your


48/63

.ollo,ing are a fe, ,ays you can ans,er t0is 5uestion

Some com*anies li6e ou can frame your ans,er as *er t0e information a$ailale to you

As a fres0er you ?oin in an indi$idual contriutor role +t ta6es around

t,o to t0ree years for you to e at su*er$isory le$el ,0ere you are e8*ected

to dri$e *eo*le for results +n t0ree/ fi$e and se$en years/ a *erson mo$es

from Junior


49/63

+t is a good t0ing if you are moile and are o*en to relocation +f for some

reason you 6no, t0at you cannot relocate t0en you can *olitely inform t0at

due to family reasons you cannot relocate for a cou*le of years

= Do you believe in team0or)A 8o0 are you as a team playerA

>es is o$iously t0e ans,er to t0is 5uestion Please read some 5uotes aout

team ,or6 .or eg All of us can t0in6 etter t0en any one of usH .ollo,ing

are c0aracteristics of a good team and a good team *layer

" Good Team

Com*etence e$eryone rings somet0ing t0at t0e team needs

A clear and Com*elling Goal

Commitment to t0e common goal

#$ery memer contriutes and enefits

A su**orti$e #n$ironment for t0e team to ,or6 #m*o,erment

Alignment to t0e goals

" Good Team Player

+s an +nitiator

;or6s for consensus on decisions

E*en and Aut0entic communication

+n$ol$es ot0ers in decision ma6ing *rocess



50/63

:rusts/ su**orts and 0as genuine concern for ot0er team memers

E,ns *rolems rat0er t0an laming t0em on ot0ers

Acti$ely listens and em*at0i9es

#ncourages de$elo*ment of ot0er team memers

es*ects and is tolerant of indi$idual differences

Ac6no,ledges and ,or6s t0roug0 conflicts o*enly

Considers and uses ne, ideas and suggestions from ot0ers

#ncourages feedac6 on o,n e0a$ior

Fnderstands and is committed to team o?ecti$es

Does not engage in ego tri*s ,it0 ot0er team memers

Fnderstands ,0at is going on in t0e grou*

? The environment in our company is stressful 8o0 do you

propose to deal 0ith stressA

>ou must 6no, t0e follo,ing t0ings aout Stress


51/63

6egative 0ays of 4anaging Stress

Smo6ing

Drin6ing too muc0

E$ereating or under eating

Voning out for 0ours in front of t0e :' or com*uter

;it0dra,ing from friends/ family/ and acti$ities

Fsing *ills or drugs to rela8

Slee*ing too muc0

Procrastinating

.illing u* e$ery minute of t0e day to a$oid facing *rolems

:a6ing out your stress on ot0ers =las0ing out/ angry outursts/ *0ysical

$iolence@

Positive :ays of 4anaging Stress

Learn 0o, to say &oH

A$oid *eo*le ,0o gi$e your stress

:a6e control of your en$ironment

A$oid to*ics t0at gi$e you stress

ela8 on your :o Do List

#8*ress your feelings instead of ottling t0em u*

Be ,illing to com*romise

Be organised


52/63

Loo6 at t0e igger *icture rat0er t0en t0e *rolem in 0and

eframe *rolems

A$oid c0asing *erfectionism if t0at is causing stress

.ocus on t0e *ositi$e

Do not try to control t0e uncontrollale

Loo6 for t0e u*side

Learn to forgi$e

Dedicate to for rela8ation

Connect ,it0 ot0ers

De$elo* a 0oy

ee* your sense of 0umour

#8ercise egularly

#at a 0ealt0y diet

educe Caffeine and Sugar

A$oid Alco0ol/ Cigarettes and drugs

Get #noug0 Slee*

Go for a ,al6

S*end time in nature

Call a good friend

S,eat out tension ,it0 a good ,or6out

:a6e a long at0

Lig0t scented candles

Sa$our a ,arm cu* of coffee or tea

Play ,it0 a *et

PD Lecture Summary Page !2


53/63

;or6 in your garden

Get a massage

Curl u* ,it0 a good oo6

Listen to music

;atc0 a comedy

E "re you able to ma)e @@J utilisation of timeA #f not 0hyA

:0is 5uestion is as6ed to understand 0o, you manage your time >ou s0ould

6no, aout t0e follo,ing

Time 4anagement TechniBues

Daily Acti$ity Log :o identify 0o, you are s*ending your time

Sc0eduling :o do list/ calendar/ moile *0one reminders etc

Setting #ffecti$e Goals Brea6ing goals into milestone goals ,it0

timelines

#ffecti$e Delegation Delegate tas6s as *er s6ills and 6ee* load as a

consideration

Time :asters

E$erreac0ing :0is also means o$erloaded

.ailure to delegate

Co,or6ers ,0o ta6e t0eir coffee rea6s in your office

PD Lecture Summary Page !3


54/63

'isitors ,0o 0a$e no *articular *ur*ose

Fn,anted :ele*0one Calls

Fnnecessary *a*er,or6

Procrastination :0is also means 0ait of *ost*oning t0ings

Poorly organi9ed or unnecessary meetings

A$oidale :ra$el

+rrele$ant #mails

+nternet

E$er slee*ing

H Do you rate decision ma)ing as your strengthA #f yes describe

a real life situation

>es is t0e o$ious ans,er to t0is 5uestion ;0ile tal6ing aout a real life

situation you can su**ort your ans,er y tal6ing aout t0e follo,ing

ingredients of good decision ma6ing

Eutline your goal and outcome Gat0er data

De$elo* alternati$es =ie/ rainstorming@

List *ros and cons of eac0 alternati$e


55/63

>es is t0e o$ious ans,er to t0is 5uestion ;0ile tal6ing aout a real life

situation you can tal6 aout t0e follo,ing tec0ni5ues of *rolem sol$ing

Brainstorming - 0tt*en,i6i*ediaorg,i6iBrainstorming

oot Cause Analysis - 0tt*en,i6i*ediaorg,i6iootOcauseOanalysis

:0e ! ;0y :ec0ni5ue - 0tt*en,i6i*ediaorg,i6i!O;0ys

, #s effective communication importantA #f yes 0hyA

>es effecti$e communication is an asolute must for t0e follo,ing reasons

#ffecti$e communication 0el*s you understand ot0ers

#ffecti$e communication 0el*s ot0ers understand you

#ffecti$e communication 0el*s you generate t0e desired res*onse

#ffecti$e communication 0el*s you uild strong crediility in e$ery

en$ironment you o*erate

#ffecti$e communication fosters team,or6 and 0el*s in ma6ing strong

teams

#ffecti$e communication im*ro$es efficiency of coac0ing

#ffecti$e communication reduces conflict

#ffecti$e communication ensures consensus fast

#ffecti$e communication 0el*s you sa$e time

#ffecti$e communication 0el*s you refine your communication eac0

time

#ffecti$e communication 0el*s in remo$ing amiguity

PD Lecture Summary Page !!
http://en.wikipedia.org/wiki/Brainstorminghttp://en.wikipedia.org/wiki/Root_cause_analysishttp://en.wikipedia.org/wiki/5_Whyshttp://en.wikipedia.org/wiki/Brainstorminghttp://en.wikipedia.org/wiki/Root_cause_analysishttp://en.wikipedia.org/wiki/5_Whys


56/63

#ffecti$e communication en0ances t0e s*eed ,it0 ,0ic0 t0e recei$er

gras*s t0e information

22 o, ,ill you differentiate et,een a manager and a leaderK

+n my e8*erience in ,or6ing ,it0 leaders and managers/ + 0a$e found t0at

most *eo*le are *redis*osed from t0eir early c0ild0ood/ maye e$en from

irt0/ to e eit0er a leader or a manager :0atWs not to say t0at a *erson

canWt ac5uire t0e s6ills to e one or t0e ot0er/ only t0at to most *eo*le one is

more natural t0an t0e ot0er :0is is ,0y a *erson ,ould e naturally

attracted to eit0er eing a manager or a leader .ollo,ing are some traits

and 5ualities t0at ma6e leaders and managers *redis*osed to e one or t0e

ot0er

Leaders0i* $s


57/63

,. Differentiate bet0een customer delight and customer

satisfaction

Customer Satisfaction is meeting t0e *romised standards and Customer

Delig0t is e8ceeding t0em

,7 :hat are your future education plansA

:0is is a tric6y 5uestion and e $ery careful ,0ile ans,ering t0is


58/63

:0is 5uestion is as6ed to access your *lanning and organi9ing s6ills

+nter$ie,ers also ,ant to see 0o, ,ell do you com*artmentali9e your mind

>ou need to ensure t0at you co$er t0e follo,ing ,0ile descriing a day of

your life

Pre day Planning Pre*are :o do List/ Plan outound calls/ Plan

Classes/ Plan


59/63

5uestions

Self Assessment to *en do,n you S6ills/ Strengt0s/ 'alues and Areas of

+m*ro$ement

,E :hat are you favourite sub2ectsA

Please tal6 aout su?ects t0at are rele$ant to t0e ?o Do not tal6 aout

more t0an 2 su?ects +f e8*ertise are at four le$els Basic/ +ntermediate/

Ad$anced and #8*ert t0en you are e8*ected to e not0ing less t0an

ad$anced in your second fa$ourite su?ect and e8*ert in your fa$ourite

su?ect +f you say t0at your fa$ourite su?ect is C t0en you s0ould e ale to

,rite a *rogram/ im*ro$ise a *rogram/ s*ot errors etc

,H Please sell me a 4obile Laptop Camera etc

+t is a $ery tec0nical 5uestion Sales/ irres*ecti$e of t0e *roduct/ follo, a

certain met0odology +f you are gi$en a sales e8ercise t0en you s0ould 6no,

t0e follo,ing four t0ings

Customer profile Age/ Eccu*ation/ Designation/ Ergani9ation/

#8isting *roduct t0at t0e customer is using/ com*etiti$e *roducts t0at

t0e customer is loo6ing at

"6T Budget/ Aut0ority =+s 0e or s0e t0e decision ma6er@/ &eed =0o,

urgently and adly is t0e *roduct re5uired@ and :imeline =,0en is t0e

*urc0ase *lanned@

%" .eatures/ Ad$antages and Benefits ;0ile selling anyt0ing you

sell t0e Benefits and not t0e features

Sales Cycle Pre call Pre*aration =Create customer *rofile@/ E*ening

=o*en t0e call y *itc0ing an interesting enefit of t0e *roduct@/

Proing =as6 intelligent 5uestions to unco$er customer needs@/ Product

Positioning=suggest *roduct as *er customer7s re5uirement@/ E?ection

PD Lecture Summary Page !


60/63

andling =e Pre*ared ,it0 t0e o?ections t0at customer mig0t 0a$e@/

Closing =Close t0e call/ ta6e *ayment/ finis0 documentation@

"6T Criteria

+t is a good idea to e$aluate/ rig0t at t0e eginning of t0e call/ ,0et0er t0e*ros*ect is a 0ot *ros*ect or not Fsing BA&: =Budget/ Aut0ority/ &eed and

:ime@ criteria/ you can etter decide ,0at leads you ,ould li6e to go after

Fsing BA&: criteria at t0e eginning of t0e call is li6e s,itc0ing on t0e lig0ts

efore entering a dar6 room :0is conce*t ,as de$elo*ed y +B< ut is used

,idely y many organisations ,orld,ide


61/63

Let us ta6e t0e e8am*le of Sales*erson ,0o is trying to sell a la*to* ,it0 a

etter *rocessor .AB in t0is case ,ould loo6 li6e t0is

.eature

Because t0is La*to* 0as core i" *rocessorH

Ad$antage

>ou ,ill e ale to ,or6 fasterH

Benefit

;0ic0 means t0at core i" *rocessor ,ill 0el* you SA'# :+EF PEDFC:+'+:>KH

3) Question to c0ec6 your et0ical frame,or6 or Situation reaction test

$+ample

1ou o0n a company 0hich has .@ employees to ta)e a ne0 contract

for the company you 0ould have to bribe a government officer #f

you bribe him your company 0ill get the contract 'ther0ise your

company 0ill close and .@ people 0or)ing in it 0ill lose their 2ob

:ould you bribe the officerA

:0is is a 5uestion on situational et0ics Please tell t0e inter$ie,er t0at in

your *ersonal life you ,ill ne$er rie ut if in t0is case t0e contract can only

e ta6en y gi$ing rie t0en you mig0t li6e to follo, t0e tradition in t0e

trade ,it0 your com*any7s *ermission in a trans*arent manner .or e8am*le

t0ere is a riing *rocedure in #8cise de*artment if you 0a$e to get a ne,

*roduct a**ro$ed or if you ,ant to get a *ermit ,0ere you 0a$e to rie

multi*le *eo*le in t0e c0ain +n fact ,0ile recruiting loo6s at t0is as a

com*etency and only 0ires you if you can do t0is

PD Lecture Summary Page (1


62/63

$+ample ,

#f you see somebody doing financial misappropriation fudge data

misuse office property mis-sell misuse of email etc 0hat 0ill you

doA

:0is is a situation on et0ics $iolation :0is is a 9ero tolerance area >ou must

lo, t0e ,0istle ,0ic0 means you must re*ort it to immediately +f

someody in your team is doing t0is t0en you s0ould re*ort t0is to and

ensure t0at t0at *erson is out of t0e com*any fired sac6ed Please

rememer t0at no com*any tolerates et0ics $iolations or integrity reac0:0ese are no tolerance areas and are terminale offenses

. :hy being a 4echanical ;$lectrical or "eronautical< $ngineer

an #T companyA

Please *ro$ide t0e follo,ing reasons to su**ort your *oint

>ou are interested in +:

+: field 0as more o**ortunities t0an ou 0ad t,o com*ulsory *a*ers on +: ,0ic0 you li6ed and ,0ic0 got

you interested in +:


63/63

., 8o0 0ould you face the competition from #T(CS students in the

company being a non #T studentA :hat effort do you plan to put for

overcoming these challengesA

+ 0ad t,o +: su?ects com*ulsory in my engineering curriculum Being

interested in +: i 0a$e een 6ee*ing myself u*dated on +: fundamentals +

am a 5uic6 learner and am $ery coac0ale t0erefore i am confident t0at i ,ill

ma6e full use of classroom and on t0e ?o training #$en after all t0is if i find

some com*etency ga* t0en i ,ill ta6e training from outside and ta*er of t0is

ga* et,een me and t0e +: CS candidates soon

.. Tell me your reference number ;TCS

Documents

Crash Course - PD Lecture Summary