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CQC into the future. Malcom Bower-Brown Deputy Chief Inspector of Adult Social Care. 1. Overview. Purpose Structure 5 Key Questions Regulatory Model Ratings Timetable Measuring Success. 2. Our purpose and role. Our purpose - PowerPoint PPT Presentation
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CQC into the future
Malcom Bower-BrownDeputy Chief Inspector of Adult Social Care
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Overview
Purpose Structure5 Key QuestionsRegulatory ModelRatingsTimetable Measuring Success
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Our purpose and role
Our purpose
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve
Our role
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care
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Our principles
Our principles1.We are always on the side of people who use services. 2.We promote equality, diversity and human rights.3.We are independent, rigorous, fair and consistent. 4.We have an open and accessible culture. 5.We work in partnership across the health and social care system. 6.We are committed to being a high performing organisation and apply the same standards of continuous improvement to ourselves that we expect of others.
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Our new structure
• Moved from generic to specialist approach
• Three Chief Inspectors:
• Deputy Chief Inspectors leading specialist teams in each region
• One CQC
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5 Key Questions
We ask these questions of all services:
Is it safe?Is it effective?Is it responsive?Is it caring?Is it well-led?
CREWS
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The Mum Test
The Mum Test
Is it good enough for my Mum?
Safe?
Effective?Well led?
Responsive?
Caring?
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New Regulatory Model
Surveillance
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Four point scale
High level characteristics of each rating level
Innovative, creative, constantly striving to improve, open and transparent
Consistent level of service people have a right to expect, robust arrangements in place for when things do go wrong
May have elements of good practice but inconsistent, potential or actual risk, inconsistent responses when things go wrong
Severe harm has or is likely to occur, shortfalls in practice, ineffective or no action taken to put things right or improve
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How do we decide a rating?
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Timetable – Adult Social Care
Co-production and development to shape consultation proposals
Oct 2013 – March 2014
Consultation on regulatory approach, ratings and guidance
April 2014
Wave 1 pilot inspectionsApril – May 2014
Evaluation; guidance and standards refined
July – Sept 2014
Wave 2 pilot inspections
June 2014
Oct 2014
New approach fully implemented
March 2016
Every adult social care service rated
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Making a difference?
For people using services and the public:
You believe CQC is on your side and acts in your best interests – public common sense test
We engage compassionately with you and listen carefully to what you tell us
We act quickly and decisively in response to poor care and abuse
You have increasing confidence in us and trust our independence, expertise and judgement
We provide you with clear and authoritative reports
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Making a difference?
For local authorities and other commissioners:
We respond collaboratively to safeguarding issues
You can rely upon the judgements we make to reduce duplication
We share information information between ourselves to inform the timing and focus of inspections
Our whole system overview supports integration between health and social care
We provide annual State of Care reports at national and local level.
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Making a difference?
For organisations providing care and support:
You respect CQC as being open, professional, expert and independent
Our service provides value for money
We are proportionate, consistent and use fair processes
We share your commitment to improving services and our ratings help to drive improvement
www.cqc.org.uk
Malcolm Bower-BrownDeputy Chief Inspector of Adult Social Care
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Thank you