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8132019 CPT_20140101_Jan_2014
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IN THIS ISSUEvol 27 no 5 campustechnologycom January 2014
2 | LOGIN Beyond the MOOC Hype
DEPARTMENTS
27 | 5 WAYS ONLINE ADVISING CANIMPROVE ON FACE-TO-FACE
Online tech gives students instant access toadvisers and tools to help them succeed
32 | HELPING STUDENTS TUNE INON ANY DEVICE
CUNY faculty members are using studentresponse software to keep students engaged
7 | WHATrsquoS HOT WHATrsquoS NOT 2014
Five IT thought leaders take the temperature of thebiggest tech trends in higher education
18 | BREAKING THE MOOC MODELSebastian Thrun has declared that massive openonline courses donrsquot work for higher educationWhere do MOOCs go from here
24 | A COLLABORATIVE APPROACHTO IT SUPPORTSocial learning tools tap the expertise of individualusers cutting back on help desk requests
15 | HOW TO EARN A GRADUATEDEGREE ON A SMARTPHONE
Students at USC can stream lectures and interactwith their peers all on a mobile device
3 | CAMPUS amp INDUSTRY Flipped Classroom Survey
35 | C-LEVEL VIEW Technology Change Is How You Use It
6 | PRODUCT ROUNDUP Wireless Presentations and More
37 | ABOUT USINDEX
UDACITY THREW A
WRENCH IN THE MOOC
MODEL BY ABANDONING
HIGHER ED WHATrsquoS
NEXT p 18
B R E A K I N G
2014INNOV AT OR S C ALL F OR NT R IE P AGE 13
________________
S
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IIF AS THE The New York Times declared 2012 was ldquoThe
Year of the MOOCrdquo then 2013 might well be called ldquoThe
Year of MOOC Hyperdquo
Itrsquos always a little sad to see an ed tech innovation with so
much potential fall prey to the backlash spawned by overex-
posure Though the past year has seen plenty of interestingexperimentation with MOOCs mdash particularly blended mod-
els mdash I can recall more than one presenter at the Campus
Technology and Educause annual conferences last year
actually apologizing for adding yet again the dreaded ldquoMrdquo
word to the conversation
Even legitimate concerns from faculty and academic tech-
nologists about the efficacy of MOOC-style learning have
been overshadowed by MOOC burnout
a general feeling of ldquoPlease no not
another MOOC storyrdquo I think this might
be what Gartnerrsquos Trough of Disillusion-
ment feels like
Yet when Udacity founder Sebastian
Thrun revealed in a Fast Company inter-
view that his company is abandoning
higher education and moving to corpo-
rate training
he managed to
recapture our
attention in one
fell swoop How can one of the biggest purveyors of mas-
sive open online college courses be throwing in the towelAnd where do MOOCs go from here
The truth is the underlying issues behind MOOCs in higher
education are ongoing As Athabasca Universityrsquos George Sie-
mens told CT in our cover story (see page 18) ldquoA year from
now wersquoll be talking about something different from MOOCs
but in my view wersquoll still be asking essentially the same ques-
tions How do we teach in digital networked environments
How do we teach when the power balance between a faculty
member and a learner is different than it was in the past How
do we teach when learning can be tracked and measured and
assessed outside the university or formal educationrdquo
With or without Udacity MOOCs are still contributing to
the exploration of new learning models in higher ed Like it
or not they will continue to be an important trend for 2014
MOOCs certainly were a topic of conversation for the five
panelists in ldquoWhatrsquos Hot Whatrsquos Not 2014rdquo (page 7) our
L O G I N
Beyond the MOOC HypeWhat new tech trends will knock massive open onlinecourses out of the spotlight this year
Continue the conversationE-mail me at rkelly1105mediacom
CAMPUS TECHNOLOGY | January 20142
ADVISORYBOARD
Link Alander
Vice Chancellor and CIO Lone Star College System (TX)
Jill Albin-Hill
CIO Dominican University (IL)
Keith Bailey
Director Office of Online Learning
University of Georgia
Edward Chapel
VP for IT Montclair State University (NJ)
Maya Georgieva
Associate Director Center for Innovation in Teaching
and Learning NYU Stern School of Business
Thomas Hoover
Associate Vice Chancellor and CIO
University of Tennessee at Chattanooga
Alexandra M Pickett
Associate Director SUNY Learning Network
State University of New York
Sue Talley
Dean of Technology Capella University (MN)
third annual roundup of trending ed tech topics for the new
year But for the first time they were edged out in ldquohotnessrdquo
by a new player adaptive learning As consultant Phil Hill put
it ldquoThe ability to use online technologies to create multiple
pathways for students and to personalize learning will be a
strength that can even go beyond face-to-face methodsrdquo
Can adaptive learning live up to its promise Wersquoll be watch-
ing as early adopters pave the way Tell us what you think
SHARE
Rhea Kelly
Executive Editor
CALL FOR ENTRIES
Our 10th annual
CT Innovators
Awards kick off this month Entry
deadline Feb 17 See page 13
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httpslidepdfcomreaderfullcpt20140101jan2014 337
DOING THE FLIP Half of university fac-ulty members have deployed the flipped
classroom model or plan to within the next
12 months according to a survey from the
Center for Digital Education and Sonic
Foundry A better learning experience for
students greater access to supporting
technologies and positive results from ini-
tial trials were listed as the main reasons
faculty adopted the model And amongrespondents who have already flipped a
class 57 percent said it was extremely
successful or successful Read the full
story online
LMS ROLLOUT Dartmouth College (NH)is rolling out Instructurersquos Canvas learning
management system campuswide following
an 18-month review and pilot program The
school was looking for a cloud-based sys-
tem that ran on mobile devices and included
audio and video capabilities notification and
communication tools and an easy-to-use
interface Read the full story online
RASPBERRY PI LINUX CLUSTER
The San Diego Supercomputer Center
has built a Linux cluster around Raspberry
Pi devices SDSC part of the University
of California San Diego
debuted the 16-node Me-
teor cluster this fall in a
UCSD course on visual-
ization Though its primary
use is as a teaching tool
itrsquos also used as a market-
ing tool to help spread the
word about parallel comput-
ing and generate interest in
parallel programming Read
the full story online
OPEN SOURCE SIS With the help ofrSmart the University of Washington
has deployed Kuali Student a student
information system built on the Kuali open
source platform The SIS which integrates
with UWrsquos existing systems includes
modules for student academic planning as
well as course and program development
Read the full story online
BIG DATA CHALLENGES A survey
from the Association for Information
and Image Management identified three
major challenges to big data adoption
1) difficulty of connecting structured
transactional datasets to unstructured
data or text-based content 2) lack of
skilled users to work with big data tool-
sets and 3) security and privacy con-
cerns Survey respondents came from
a variety of business sectors including
government finance and education Read
the full story online
MAKING NEWS VIA MOBILE APP
Student reporters at Lynn University
Industry+Campus
TECHNOLOGY HAPPENINGS IN HIGHER EDUCATION
CTONLINE
CAMPUS TECHNOLOGY | January 20143
Click here for breaking news
P h o t o c o u r t e s y o f U C S
a n D i e g o P u b l i c a t i o n s
UCSDrsquos Supercomputer Center built a Linuxcluster based on Raspberry Pi devices
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 20144
Industry+Campus
(FL) are using a new tool to providenews coverage of campus events for
their campus television station The
school has adopted LIVE+ a mobile
app from Ontario Canada-based
Dejero a developer of electronic
newsgathering solutions The app
loaded onto 10 iPad minis owned
by the journalism department allows
reporters to record and transmit
video mdash using a WiFi connection
mdash to the station which delivers live
and on-demand video through the
schoolrsquos Web site Read the full
story online
HYBRID CLOUD FOR EDUCA-
TION Researchers at the Mas-
sachusetts Institute of Technol-
ogy The University of Texas at
San Antonio and the University
of Notre Dame are collaborat-
ing with Internet2 and Rackspace
Hosting to build a new OpenStack-
optimized hybrid cloud environment
designed to help the research and
education community use the cloudfor big data research Expected to
be available to other institutions in
spring 2014 the service will enable
universities to connect their private
clouds to the Rackspace public
cloud using Internet2rsquos secure high-
performance network Read the full
story online
ADVANCING DIGITAL CON-
TENT Courseload a provider of
e-textbooks and digital resources
for higher education has joined the
Readium Foundation a nonprofit
consortium that seeks to advance
EPUB and Open Web Platform
publishing Founded in early 2013
Readium projects include an EPUB
rendering engine for browser-
based readers an EPUB rendering
engine for native apps and a Ja-
vaScript library and viewer for ren-
dering EPUB files from Web sites
and cloud readers Read the
full story online
Introducing the SRG Series pantiltzoom cameras
Sony the people who brought you the best-selling EVI Series have just upped the ante Feast your eyes on 1080p60 HD
Discover wider wide angles extended zoom higher sensitivity IP control plus View-DRreg processing to master the harshest
light conditions What hasnrsquot changed is the uncanny smoothness of our pantiltzoom or the clarity of our legendary
Exmorreg sensors Sony SRG Ser ies cameras Yoursquove got to see th em for yourself
Arrange a demo at sonycomptz
Simulated imagescopy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibited Features and specifications are subject to change without noticeSonyExmorView-DR and the Sony makebelieve logo are trade marks of Sony
raise your sights
__________
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Industry+Campus
Webinars on DemandRegister for the latest Campus
Technology webinars online
Transforming Your Campus
Through Mobile Device
Management
Best practices for managing mobile
devices on campus and keeping
security control and privacy issues
in check
Sponsored by CDWG
MOOCs Designing Developing
and Delivering Them on Your
Campus
Learn about UC Irvinersquos experiences
deploying MOOCs on campus
Sponsored by Canvas Network
Portland State Demonstrates
the Value of IT With Project and
Portfolio ReportingProject and portfolio manage-
ment reporting has helped Port-
land State Universityrsquos (OR) IT
department document its value
constraints priorities and scope of
current activities
Sponsored by TeamDynamix
Upcoming Events
Feb 3-5
Educause Learning Initiative
ELI 2014 Annual Meeting
New Orleans
Feb 11-13
Digital Signage Expo 2014
Las Vegas
Feb 15-18
Instructional Technology Council
eLearning 2014
Orlando FL
Feb 23-28
The Data Warehousing Institute
TDWI World Conference
Las Vegas
March 2-5League for Innovation in the
Community College
Innovations 2014
Anaheim CA
To submit your event e-mail
editors1105mediacom
CAMPUS TECHNOLOGY | January 20145
______________________________
8132019 CPT_20140101_Jan_2014
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n e w
r e l e a s e
s
PRODUCT R OU N D U P The latest releases services and new product versionsEditorPicks
CAMPUS TECHNOLOGY | January 20146
Barcorsquos CSM Base Unit part of the companyrsquos ClickShare wirelesscollaborative presentation system allows up to eight users to share HD
content on a single projector with one presenter using the screen at one time
Read the full story online Click here for new releases
rollout Virtual Security Phone
Rochester Institute of Technology
(NY) has adopted a safety app
that works like a virtual blue light
security phone allowing members
of the campus community to
connect immediately with public
safety officers in the event of an
emergency The mobile app is a
service developed by CampusSafe a company launched
by an RIT MBA student Read the full story online
Network Upgrade
In order to support its BYOD and flipped classroom
initiative Wittenberg University (OH) has revamped
its network with Enterasys products from Extreme
Networks The networkrsquos core capacity has increased
from 1 gigabit to 10 gigabits and the WiFi network now
uses the higher
capacity 80211n
standard Read
the full story
online
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 737
I T T R E N D S
THE START OF a new year has long been a catalyst for re-
flection and prognostication and at CT it kicks off an annual
tradition taking the temperature of the top tech trends in higher
ed We asked five IT thought leaders (see ldquoMeet the Panelistsrdquopage 8) to assess the ldquohotnessrdquo of everything from mobile de-
vices and flipped classrooms to adaptive learning badges and
the LMS mdash and to explain the reasoning behind each rating
Are they on target or did they get it all wrong E-mail us
5 IT thought leaders take thetemperature of the biggest tech
trends in higher education
CAMPUS TECHNOLOGY| January 20147
WHATrsquoS NOT 2014 by David Raths
s h u t t er s t o ck c om
PHIL HILLMALCOLMBROWN
ELLEN WAGNER
ADRIANSANNIER
REY JUNCO
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CAMPUS TECHNOLOGY | January 20148
I T T R E N D S
Mobile Platforms and BYOD
Adrian Sannier According to a study published
this summer by Google nearly half of US college students
bring a tablet to school and three-quarters of students
bring a smartphone As these percentages grow the long-
awaited market for a new kind of digital educational experi-
ence will finally open an experience produced not at cot-
tage scale but at global scale It will be realized with high
production value through ongoing investment that incorpo-
rates big data analytics and personalization driven through
machine learning mdash to provide students and their teachers
with a much more complete picture of a studentrsquos proficien-
cies and challenges capable of producing a truly personal-
ized learning path
Malcolm Brown Information
technology departmentsrsquo normal ap-
proach of ldquoletrsquos standardize so we can
support you betterrdquo will no longer hold in
a time when most faculty and students
have multiple devices and nobody has ex-
actly the same device and app set So IT
is challenged with respect to its tradition-
al models and its traditional ldquoway of think-
ingrdquo about what business it is in Like the
MEET THE PANELISTSPHIL HILL (PhilOnEdTech) is an educational technology consultant and analyst who has
spent the last 10 years advising in the online education and educational technology markets He
is also an author blogger at e-Literate and speaker and has become recognized in the ed tech
community for his insights into the broader education market trends and issues
REY JUNCO is an associate professor of library science at Purdue Uni-
versity (IN) and a fellow at the Berkman Center for Internet amp Society His research has
focused on informing best practices in using social technologies to enhance learning
outcomes He blogs at Social Media in Higher Education
MALCOLM BROWN has been director of the Educause Learning Initiative
(ELI) since 2009 Previously he was the director of academic computing at
Dartmouth College (NH)
ADRIAN SANNIER is a professor of practice in the School of Com-
puting Informatics and Decision Engineering at Arizona State Uni-
versity Previously Sannier was senior vice president for product at
Pearson From 2005 to 2010 he served as CIO and a profes-
sor in the Division of Computing Studies at ASU
ELLEN WAGNER is executive director of WCET (WICHE
Cooperative for Educational Technologies) a division of the Western Interstate Com-
mission for Higher Education She is also a partner and founder of Sage Road Solu-
tions providing advisory oversight for industry intelligence and enablement services
and solutions practices Previously she was senior director of worldwide e-learning at
Adobe and senior director of worldwide education solutions for Macromedia
HILL
JUNCO
BROWN
WAGNER
SANNIER
HOT
WARM
COOL
COLD
RATINGS KEY
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CAMPUS TECHNOLOGY | January 20149
Forget business as usual With our state-of-the-art Present
Collaborate and Impress projector series meetings will never be
the same again By offering an extensive portfolio of one-chip
and three-chip DLP projectors - with brightness levels from 5000
up to 10000 lumens and a broad range of resolutions from XGA
to WQXGA - we can always meet your projec tion needs Now the
same high performance brightness and reliability delivered by
industry-leading digital cinema and event projectors is available
in Barcorsquos new simply stylish corporate AV solutions
Choose your projector on wwwbarcocomCorporateAV
A different view on smart collaborationPresent to impress
library has been doing IT must makecareful decisions about what to out-
source and what to run locally IT or-
ganizations will be sorting this out for
several years with no two institutional
approaches being the same
Adaptive Learning
Sannier Proponents assure
us that the same machine-learning
techniques that pore through human-
ityrsquos Google searches and Amazon
purchases to predict so successfully
what we want to know and buy can
also be used to help each of us learn in
our own way at our own pace so that
in the end we can all learn substantially
more in substantially less time From
Knewtonrsquos $54 million in investment
capital to the $75 million paid by the
Apollo Group for Carnegie Learning
substantial bets are being placed on
the idea that machine-learning algo-
rithms crunching the click patterns of
millions of students can help each of
us learn better and faster If adaptivelearning is going to work it will work
first in subjects like math and science
subjects where student success rates
using traditional approaches are a se-
rious challenge but where right and
wrong are easier for a machine to es-
tablish Expect efficacy to be the word
of the day as institutions begin to go
public with outcomes this year
Phil Hill Like MOOCs adap-
tive learning can be heavy on hype
and light on actual results For the
first generation of online learning the
tendency was to replicate the factory
model of education (one size fits all)
but just do it online For the second
generation the ability to use online
technologies to create multiple path-
ways for students and to personalize
learning will be a strength that can
even go beyond face-to-face meth-
ods (for any classes larger than 10 to
15 students) One challenge here is
that vendors tend to push automated
I T T R E N D S
___________________ ___________________
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CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1137
Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
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8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
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Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
8132019 CPT_20140101_Jan_2014
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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IIF AS THE The New York Times declared 2012 was ldquoThe
Year of the MOOCrdquo then 2013 might well be called ldquoThe
Year of MOOC Hyperdquo
Itrsquos always a little sad to see an ed tech innovation with so
much potential fall prey to the backlash spawned by overex-
posure Though the past year has seen plenty of interestingexperimentation with MOOCs mdash particularly blended mod-
els mdash I can recall more than one presenter at the Campus
Technology and Educause annual conferences last year
actually apologizing for adding yet again the dreaded ldquoMrdquo
word to the conversation
Even legitimate concerns from faculty and academic tech-
nologists about the efficacy of MOOC-style learning have
been overshadowed by MOOC burnout
a general feeling of ldquoPlease no not
another MOOC storyrdquo I think this might
be what Gartnerrsquos Trough of Disillusion-
ment feels like
Yet when Udacity founder Sebastian
Thrun revealed in a Fast Company inter-
view that his company is abandoning
higher education and moving to corpo-
rate training
he managed to
recapture our
attention in one
fell swoop How can one of the biggest purveyors of mas-
sive open online college courses be throwing in the towelAnd where do MOOCs go from here
The truth is the underlying issues behind MOOCs in higher
education are ongoing As Athabasca Universityrsquos George Sie-
mens told CT in our cover story (see page 18) ldquoA year from
now wersquoll be talking about something different from MOOCs
but in my view wersquoll still be asking essentially the same ques-
tions How do we teach in digital networked environments
How do we teach when the power balance between a faculty
member and a learner is different than it was in the past How
do we teach when learning can be tracked and measured and
assessed outside the university or formal educationrdquo
With or without Udacity MOOCs are still contributing to
the exploration of new learning models in higher ed Like it
or not they will continue to be an important trend for 2014
MOOCs certainly were a topic of conversation for the five
panelists in ldquoWhatrsquos Hot Whatrsquos Not 2014rdquo (page 7) our
L O G I N
Beyond the MOOC HypeWhat new tech trends will knock massive open onlinecourses out of the spotlight this year
Continue the conversationE-mail me at rkelly1105mediacom
CAMPUS TECHNOLOGY | January 20142
ADVISORYBOARD
Link Alander
Vice Chancellor and CIO Lone Star College System (TX)
Jill Albin-Hill
CIO Dominican University (IL)
Keith Bailey
Director Office of Online Learning
University of Georgia
Edward Chapel
VP for IT Montclair State University (NJ)
Maya Georgieva
Associate Director Center for Innovation in Teaching
and Learning NYU Stern School of Business
Thomas Hoover
Associate Vice Chancellor and CIO
University of Tennessee at Chattanooga
Alexandra M Pickett
Associate Director SUNY Learning Network
State University of New York
Sue Talley
Dean of Technology Capella University (MN)
third annual roundup of trending ed tech topics for the new
year But for the first time they were edged out in ldquohotnessrdquo
by a new player adaptive learning As consultant Phil Hill put
it ldquoThe ability to use online technologies to create multiple
pathways for students and to personalize learning will be a
strength that can even go beyond face-to-face methodsrdquo
Can adaptive learning live up to its promise Wersquoll be watch-
ing as early adopters pave the way Tell us what you think
SHARE
Rhea Kelly
Executive Editor
CALL FOR ENTRIES
Our 10th annual
CT Innovators
Awards kick off this month Entry
deadline Feb 17 See page 13
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 337
DOING THE FLIP Half of university fac-ulty members have deployed the flipped
classroom model or plan to within the next
12 months according to a survey from the
Center for Digital Education and Sonic
Foundry A better learning experience for
students greater access to supporting
technologies and positive results from ini-
tial trials were listed as the main reasons
faculty adopted the model And amongrespondents who have already flipped a
class 57 percent said it was extremely
successful or successful Read the full
story online
LMS ROLLOUT Dartmouth College (NH)is rolling out Instructurersquos Canvas learning
management system campuswide following
an 18-month review and pilot program The
school was looking for a cloud-based sys-
tem that ran on mobile devices and included
audio and video capabilities notification and
communication tools and an easy-to-use
interface Read the full story online
RASPBERRY PI LINUX CLUSTER
The San Diego Supercomputer Center
has built a Linux cluster around Raspberry
Pi devices SDSC part of the University
of California San Diego
debuted the 16-node Me-
teor cluster this fall in a
UCSD course on visual-
ization Though its primary
use is as a teaching tool
itrsquos also used as a market-
ing tool to help spread the
word about parallel comput-
ing and generate interest in
parallel programming Read
the full story online
OPEN SOURCE SIS With the help ofrSmart the University of Washington
has deployed Kuali Student a student
information system built on the Kuali open
source platform The SIS which integrates
with UWrsquos existing systems includes
modules for student academic planning as
well as course and program development
Read the full story online
BIG DATA CHALLENGES A survey
from the Association for Information
and Image Management identified three
major challenges to big data adoption
1) difficulty of connecting structured
transactional datasets to unstructured
data or text-based content 2) lack of
skilled users to work with big data tool-
sets and 3) security and privacy con-
cerns Survey respondents came from
a variety of business sectors including
government finance and education Read
the full story online
MAKING NEWS VIA MOBILE APP
Student reporters at Lynn University
Industry+Campus
TECHNOLOGY HAPPENINGS IN HIGHER EDUCATION
CTONLINE
CAMPUS TECHNOLOGY | January 20143
Click here for breaking news
P h o t o c o u r t e s y o f U C S
a n D i e g o P u b l i c a t i o n s
UCSDrsquos Supercomputer Center built a Linuxcluster based on Raspberry Pi devices
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 437
CAMPUS TECHNOLOGY | January 20144
Industry+Campus
(FL) are using a new tool to providenews coverage of campus events for
their campus television station The
school has adopted LIVE+ a mobile
app from Ontario Canada-based
Dejero a developer of electronic
newsgathering solutions The app
loaded onto 10 iPad minis owned
by the journalism department allows
reporters to record and transmit
video mdash using a WiFi connection
mdash to the station which delivers live
and on-demand video through the
schoolrsquos Web site Read the full
story online
HYBRID CLOUD FOR EDUCA-
TION Researchers at the Mas-
sachusetts Institute of Technol-
ogy The University of Texas at
San Antonio and the University
of Notre Dame are collaborat-
ing with Internet2 and Rackspace
Hosting to build a new OpenStack-
optimized hybrid cloud environment
designed to help the research and
education community use the cloudfor big data research Expected to
be available to other institutions in
spring 2014 the service will enable
universities to connect their private
clouds to the Rackspace public
cloud using Internet2rsquos secure high-
performance network Read the full
story online
ADVANCING DIGITAL CON-
TENT Courseload a provider of
e-textbooks and digital resources
for higher education has joined the
Readium Foundation a nonprofit
consortium that seeks to advance
EPUB and Open Web Platform
publishing Founded in early 2013
Readium projects include an EPUB
rendering engine for browser-
based readers an EPUB rendering
engine for native apps and a Ja-
vaScript library and viewer for ren-
dering EPUB files from Web sites
and cloud readers Read the
full story online
Introducing the SRG Series pantiltzoom cameras
Sony the people who brought you the best-selling EVI Series have just upped the ante Feast your eyes on 1080p60 HD
Discover wider wide angles extended zoom higher sensitivity IP control plus View-DRreg processing to master the harshest
light conditions What hasnrsquot changed is the uncanny smoothness of our pantiltzoom or the clarity of our legendary
Exmorreg sensors Sony SRG Ser ies cameras Yoursquove got to see th em for yourself
Arrange a demo at sonycomptz
Simulated imagescopy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibited Features and specifications are subject to change without noticeSonyExmorView-DR and the Sony makebelieve logo are trade marks of Sony
raise your sights
__________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 537
Industry+Campus
Webinars on DemandRegister for the latest Campus
Technology webinars online
Transforming Your Campus
Through Mobile Device
Management
Best practices for managing mobile
devices on campus and keeping
security control and privacy issues
in check
Sponsored by CDWG
MOOCs Designing Developing
and Delivering Them on Your
Campus
Learn about UC Irvinersquos experiences
deploying MOOCs on campus
Sponsored by Canvas Network
Portland State Demonstrates
the Value of IT With Project and
Portfolio ReportingProject and portfolio manage-
ment reporting has helped Port-
land State Universityrsquos (OR) IT
department document its value
constraints priorities and scope of
current activities
Sponsored by TeamDynamix
Upcoming Events
Feb 3-5
Educause Learning Initiative
ELI 2014 Annual Meeting
New Orleans
Feb 11-13
Digital Signage Expo 2014
Las Vegas
Feb 15-18
Instructional Technology Council
eLearning 2014
Orlando FL
Feb 23-28
The Data Warehousing Institute
TDWI World Conference
Las Vegas
March 2-5League for Innovation in the
Community College
Innovations 2014
Anaheim CA
To submit your event e-mail
editors1105mediacom
CAMPUS TECHNOLOGY | January 20145
______________________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 637
n e w
r e l e a s e
s
PRODUCT R OU N D U P The latest releases services and new product versionsEditorPicks
CAMPUS TECHNOLOGY | January 20146
Barcorsquos CSM Base Unit part of the companyrsquos ClickShare wirelesscollaborative presentation system allows up to eight users to share HD
content on a single projector with one presenter using the screen at one time
Read the full story online Click here for new releases
rollout Virtual Security Phone
Rochester Institute of Technology
(NY) has adopted a safety app
that works like a virtual blue light
security phone allowing members
of the campus community to
connect immediately with public
safety officers in the event of an
emergency The mobile app is a
service developed by CampusSafe a company launched
by an RIT MBA student Read the full story online
Network Upgrade
In order to support its BYOD and flipped classroom
initiative Wittenberg University (OH) has revamped
its network with Enterasys products from Extreme
Networks The networkrsquos core capacity has increased
from 1 gigabit to 10 gigabits and the WiFi network now
uses the higher
capacity 80211n
standard Read
the full story
online
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 737
I T T R E N D S
THE START OF a new year has long been a catalyst for re-
flection and prognostication and at CT it kicks off an annual
tradition taking the temperature of the top tech trends in higher
ed We asked five IT thought leaders (see ldquoMeet the Panelistsrdquopage 8) to assess the ldquohotnessrdquo of everything from mobile de-
vices and flipped classrooms to adaptive learning badges and
the LMS mdash and to explain the reasoning behind each rating
Are they on target or did they get it all wrong E-mail us
5 IT thought leaders take thetemperature of the biggest tech
trends in higher education
CAMPUS TECHNOLOGY| January 20147
WHATrsquoS NOT 2014 by David Raths
s h u t t er s t o ck c om
PHIL HILLMALCOLMBROWN
ELLEN WAGNER
ADRIANSANNIER
REY JUNCO
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 20148
I T T R E N D S
Mobile Platforms and BYOD
Adrian Sannier According to a study published
this summer by Google nearly half of US college students
bring a tablet to school and three-quarters of students
bring a smartphone As these percentages grow the long-
awaited market for a new kind of digital educational experi-
ence will finally open an experience produced not at cot-
tage scale but at global scale It will be realized with high
production value through ongoing investment that incorpo-
rates big data analytics and personalization driven through
machine learning mdash to provide students and their teachers
with a much more complete picture of a studentrsquos proficien-
cies and challenges capable of producing a truly personal-
ized learning path
Malcolm Brown Information
technology departmentsrsquo normal ap-
proach of ldquoletrsquos standardize so we can
support you betterrdquo will no longer hold in
a time when most faculty and students
have multiple devices and nobody has ex-
actly the same device and app set So IT
is challenged with respect to its tradition-
al models and its traditional ldquoway of think-
ingrdquo about what business it is in Like the
MEET THE PANELISTSPHIL HILL (PhilOnEdTech) is an educational technology consultant and analyst who has
spent the last 10 years advising in the online education and educational technology markets He
is also an author blogger at e-Literate and speaker and has become recognized in the ed tech
community for his insights into the broader education market trends and issues
REY JUNCO is an associate professor of library science at Purdue Uni-
versity (IN) and a fellow at the Berkman Center for Internet amp Society His research has
focused on informing best practices in using social technologies to enhance learning
outcomes He blogs at Social Media in Higher Education
MALCOLM BROWN has been director of the Educause Learning Initiative
(ELI) since 2009 Previously he was the director of academic computing at
Dartmouth College (NH)
ADRIAN SANNIER is a professor of practice in the School of Com-
puting Informatics and Decision Engineering at Arizona State Uni-
versity Previously Sannier was senior vice president for product at
Pearson From 2005 to 2010 he served as CIO and a profes-
sor in the Division of Computing Studies at ASU
ELLEN WAGNER is executive director of WCET (WICHE
Cooperative for Educational Technologies) a division of the Western Interstate Com-
mission for Higher Education She is also a partner and founder of Sage Road Solu-
tions providing advisory oversight for industry intelligence and enablement services
and solutions practices Previously she was senior director of worldwide e-learning at
Adobe and senior director of worldwide education solutions for Macromedia
HILL
JUNCO
BROWN
WAGNER
SANNIER
HOT
WARM
COOL
COLD
RATINGS KEY
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httpslidepdfcomreaderfullcpt20140101jan2014 937
CAMPUS TECHNOLOGY | January 20149
Forget business as usual With our state-of-the-art Present
Collaborate and Impress projector series meetings will never be
the same again By offering an extensive portfolio of one-chip
and three-chip DLP projectors - with brightness levels from 5000
up to 10000 lumens and a broad range of resolutions from XGA
to WQXGA - we can always meet your projec tion needs Now the
same high performance brightness and reliability delivered by
industry-leading digital cinema and event projectors is available
in Barcorsquos new simply stylish corporate AV solutions
Choose your projector on wwwbarcocomCorporateAV
A different view on smart collaborationPresent to impress
library has been doing IT must makecareful decisions about what to out-
source and what to run locally IT or-
ganizations will be sorting this out for
several years with no two institutional
approaches being the same
Adaptive Learning
Sannier Proponents assure
us that the same machine-learning
techniques that pore through human-
ityrsquos Google searches and Amazon
purchases to predict so successfully
what we want to know and buy can
also be used to help each of us learn in
our own way at our own pace so that
in the end we can all learn substantially
more in substantially less time From
Knewtonrsquos $54 million in investment
capital to the $75 million paid by the
Apollo Group for Carnegie Learning
substantial bets are being placed on
the idea that machine-learning algo-
rithms crunching the click patterns of
millions of students can help each of
us learn better and faster If adaptivelearning is going to work it will work
first in subjects like math and science
subjects where student success rates
using traditional approaches are a se-
rious challenge but where right and
wrong are easier for a machine to es-
tablish Expect efficacy to be the word
of the day as institutions begin to go
public with outcomes this year
Phil Hill Like MOOCs adap-
tive learning can be heavy on hype
and light on actual results For the
first generation of online learning the
tendency was to replicate the factory
model of education (one size fits all)
but just do it online For the second
generation the ability to use online
technologies to create multiple path-
ways for students and to personalize
learning will be a strength that can
even go beyond face-to-face meth-
ods (for any classes larger than 10 to
15 students) One challenge here is
that vendors tend to push automated
I T T R E N D S
___________________ ___________________
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CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
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httpslidepdfcomreaderfullcpt20140101jan2014 1137
Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
8132019 CPT_20140101_Jan_2014
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8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1937
1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
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your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
8132019 CPT_20140101_Jan_2014
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
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vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
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(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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DOING THE FLIP Half of university fac-ulty members have deployed the flipped
classroom model or plan to within the next
12 months according to a survey from the
Center for Digital Education and Sonic
Foundry A better learning experience for
students greater access to supporting
technologies and positive results from ini-
tial trials were listed as the main reasons
faculty adopted the model And amongrespondents who have already flipped a
class 57 percent said it was extremely
successful or successful Read the full
story online
LMS ROLLOUT Dartmouth College (NH)is rolling out Instructurersquos Canvas learning
management system campuswide following
an 18-month review and pilot program The
school was looking for a cloud-based sys-
tem that ran on mobile devices and included
audio and video capabilities notification and
communication tools and an easy-to-use
interface Read the full story online
RASPBERRY PI LINUX CLUSTER
The San Diego Supercomputer Center
has built a Linux cluster around Raspberry
Pi devices SDSC part of the University
of California San Diego
debuted the 16-node Me-
teor cluster this fall in a
UCSD course on visual-
ization Though its primary
use is as a teaching tool
itrsquos also used as a market-
ing tool to help spread the
word about parallel comput-
ing and generate interest in
parallel programming Read
the full story online
OPEN SOURCE SIS With the help ofrSmart the University of Washington
has deployed Kuali Student a student
information system built on the Kuali open
source platform The SIS which integrates
with UWrsquos existing systems includes
modules for student academic planning as
well as course and program development
Read the full story online
BIG DATA CHALLENGES A survey
from the Association for Information
and Image Management identified three
major challenges to big data adoption
1) difficulty of connecting structured
transactional datasets to unstructured
data or text-based content 2) lack of
skilled users to work with big data tool-
sets and 3) security and privacy con-
cerns Survey respondents came from
a variety of business sectors including
government finance and education Read
the full story online
MAKING NEWS VIA MOBILE APP
Student reporters at Lynn University
Industry+Campus
TECHNOLOGY HAPPENINGS IN HIGHER EDUCATION
CTONLINE
CAMPUS TECHNOLOGY | January 20143
Click here for breaking news
P h o t o c o u r t e s y o f U C S
a n D i e g o P u b l i c a t i o n s
UCSDrsquos Supercomputer Center built a Linuxcluster based on Raspberry Pi devices
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 20144
Industry+Campus
(FL) are using a new tool to providenews coverage of campus events for
their campus television station The
school has adopted LIVE+ a mobile
app from Ontario Canada-based
Dejero a developer of electronic
newsgathering solutions The app
loaded onto 10 iPad minis owned
by the journalism department allows
reporters to record and transmit
video mdash using a WiFi connection
mdash to the station which delivers live
and on-demand video through the
schoolrsquos Web site Read the full
story online
HYBRID CLOUD FOR EDUCA-
TION Researchers at the Mas-
sachusetts Institute of Technol-
ogy The University of Texas at
San Antonio and the University
of Notre Dame are collaborat-
ing with Internet2 and Rackspace
Hosting to build a new OpenStack-
optimized hybrid cloud environment
designed to help the research and
education community use the cloudfor big data research Expected to
be available to other institutions in
spring 2014 the service will enable
universities to connect their private
clouds to the Rackspace public
cloud using Internet2rsquos secure high-
performance network Read the full
story online
ADVANCING DIGITAL CON-
TENT Courseload a provider of
e-textbooks and digital resources
for higher education has joined the
Readium Foundation a nonprofit
consortium that seeks to advance
EPUB and Open Web Platform
publishing Founded in early 2013
Readium projects include an EPUB
rendering engine for browser-
based readers an EPUB rendering
engine for native apps and a Ja-
vaScript library and viewer for ren-
dering EPUB files from Web sites
and cloud readers Read the
full story online
Introducing the SRG Series pantiltzoom cameras
Sony the people who brought you the best-selling EVI Series have just upped the ante Feast your eyes on 1080p60 HD
Discover wider wide angles extended zoom higher sensitivity IP control plus View-DRreg processing to master the harshest
light conditions What hasnrsquot changed is the uncanny smoothness of our pantiltzoom or the clarity of our legendary
Exmorreg sensors Sony SRG Ser ies cameras Yoursquove got to see th em for yourself
Arrange a demo at sonycomptz
Simulated imagescopy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibited Features and specifications are subject to change without noticeSonyExmorView-DR and the Sony makebelieve logo are trade marks of Sony
raise your sights
__________
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Industry+Campus
Webinars on DemandRegister for the latest Campus
Technology webinars online
Transforming Your Campus
Through Mobile Device
Management
Best practices for managing mobile
devices on campus and keeping
security control and privacy issues
in check
Sponsored by CDWG
MOOCs Designing Developing
and Delivering Them on Your
Campus
Learn about UC Irvinersquos experiences
deploying MOOCs on campus
Sponsored by Canvas Network
Portland State Demonstrates
the Value of IT With Project and
Portfolio ReportingProject and portfolio manage-
ment reporting has helped Port-
land State Universityrsquos (OR) IT
department document its value
constraints priorities and scope of
current activities
Sponsored by TeamDynamix
Upcoming Events
Feb 3-5
Educause Learning Initiative
ELI 2014 Annual Meeting
New Orleans
Feb 11-13
Digital Signage Expo 2014
Las Vegas
Feb 15-18
Instructional Technology Council
eLearning 2014
Orlando FL
Feb 23-28
The Data Warehousing Institute
TDWI World Conference
Las Vegas
March 2-5League for Innovation in the
Community College
Innovations 2014
Anaheim CA
To submit your event e-mail
editors1105mediacom
CAMPUS TECHNOLOGY | January 20145
______________________________
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n e w
r e l e a s e
s
PRODUCT R OU N D U P The latest releases services and new product versionsEditorPicks
CAMPUS TECHNOLOGY | January 20146
Barcorsquos CSM Base Unit part of the companyrsquos ClickShare wirelesscollaborative presentation system allows up to eight users to share HD
content on a single projector with one presenter using the screen at one time
Read the full story online Click here for new releases
rollout Virtual Security Phone
Rochester Institute of Technology
(NY) has adopted a safety app
that works like a virtual blue light
security phone allowing members
of the campus community to
connect immediately with public
safety officers in the event of an
emergency The mobile app is a
service developed by CampusSafe a company launched
by an RIT MBA student Read the full story online
Network Upgrade
In order to support its BYOD and flipped classroom
initiative Wittenberg University (OH) has revamped
its network with Enterasys products from Extreme
Networks The networkrsquos core capacity has increased
from 1 gigabit to 10 gigabits and the WiFi network now
uses the higher
capacity 80211n
standard Read
the full story
online
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 737
I T T R E N D S
THE START OF a new year has long been a catalyst for re-
flection and prognostication and at CT it kicks off an annual
tradition taking the temperature of the top tech trends in higher
ed We asked five IT thought leaders (see ldquoMeet the Panelistsrdquopage 8) to assess the ldquohotnessrdquo of everything from mobile de-
vices and flipped classrooms to adaptive learning badges and
the LMS mdash and to explain the reasoning behind each rating
Are they on target or did they get it all wrong E-mail us
5 IT thought leaders take thetemperature of the biggest tech
trends in higher education
CAMPUS TECHNOLOGY| January 20147
WHATrsquoS NOT 2014 by David Raths
s h u t t er s t o ck c om
PHIL HILLMALCOLMBROWN
ELLEN WAGNER
ADRIANSANNIER
REY JUNCO
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CAMPUS TECHNOLOGY | January 20148
I T T R E N D S
Mobile Platforms and BYOD
Adrian Sannier According to a study published
this summer by Google nearly half of US college students
bring a tablet to school and three-quarters of students
bring a smartphone As these percentages grow the long-
awaited market for a new kind of digital educational experi-
ence will finally open an experience produced not at cot-
tage scale but at global scale It will be realized with high
production value through ongoing investment that incorpo-
rates big data analytics and personalization driven through
machine learning mdash to provide students and their teachers
with a much more complete picture of a studentrsquos proficien-
cies and challenges capable of producing a truly personal-
ized learning path
Malcolm Brown Information
technology departmentsrsquo normal ap-
proach of ldquoletrsquos standardize so we can
support you betterrdquo will no longer hold in
a time when most faculty and students
have multiple devices and nobody has ex-
actly the same device and app set So IT
is challenged with respect to its tradition-
al models and its traditional ldquoway of think-
ingrdquo about what business it is in Like the
MEET THE PANELISTSPHIL HILL (PhilOnEdTech) is an educational technology consultant and analyst who has
spent the last 10 years advising in the online education and educational technology markets He
is also an author blogger at e-Literate and speaker and has become recognized in the ed tech
community for his insights into the broader education market trends and issues
REY JUNCO is an associate professor of library science at Purdue Uni-
versity (IN) and a fellow at the Berkman Center for Internet amp Society His research has
focused on informing best practices in using social technologies to enhance learning
outcomes He blogs at Social Media in Higher Education
MALCOLM BROWN has been director of the Educause Learning Initiative
(ELI) since 2009 Previously he was the director of academic computing at
Dartmouth College (NH)
ADRIAN SANNIER is a professor of practice in the School of Com-
puting Informatics and Decision Engineering at Arizona State Uni-
versity Previously Sannier was senior vice president for product at
Pearson From 2005 to 2010 he served as CIO and a profes-
sor in the Division of Computing Studies at ASU
ELLEN WAGNER is executive director of WCET (WICHE
Cooperative for Educational Technologies) a division of the Western Interstate Com-
mission for Higher Education She is also a partner and founder of Sage Road Solu-
tions providing advisory oversight for industry intelligence and enablement services
and solutions practices Previously she was senior director of worldwide e-learning at
Adobe and senior director of worldwide education solutions for Macromedia
HILL
JUNCO
BROWN
WAGNER
SANNIER
HOT
WARM
COOL
COLD
RATINGS KEY
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CAMPUS TECHNOLOGY | January 20149
Forget business as usual With our state-of-the-art Present
Collaborate and Impress projector series meetings will never be
the same again By offering an extensive portfolio of one-chip
and three-chip DLP projectors - with brightness levels from 5000
up to 10000 lumens and a broad range of resolutions from XGA
to WQXGA - we can always meet your projec tion needs Now the
same high performance brightness and reliability delivered by
industry-leading digital cinema and event projectors is available
in Barcorsquos new simply stylish corporate AV solutions
Choose your projector on wwwbarcocomCorporateAV
A different view on smart collaborationPresent to impress
library has been doing IT must makecareful decisions about what to out-
source and what to run locally IT or-
ganizations will be sorting this out for
several years with no two institutional
approaches being the same
Adaptive Learning
Sannier Proponents assure
us that the same machine-learning
techniques that pore through human-
ityrsquos Google searches and Amazon
purchases to predict so successfully
what we want to know and buy can
also be used to help each of us learn in
our own way at our own pace so that
in the end we can all learn substantially
more in substantially less time From
Knewtonrsquos $54 million in investment
capital to the $75 million paid by the
Apollo Group for Carnegie Learning
substantial bets are being placed on
the idea that machine-learning algo-
rithms crunching the click patterns of
millions of students can help each of
us learn better and faster If adaptivelearning is going to work it will work
first in subjects like math and science
subjects where student success rates
using traditional approaches are a se-
rious challenge but where right and
wrong are easier for a machine to es-
tablish Expect efficacy to be the word
of the day as institutions begin to go
public with outcomes this year
Phil Hill Like MOOCs adap-
tive learning can be heavy on hype
and light on actual results For the
first generation of online learning the
tendency was to replicate the factory
model of education (one size fits all)
but just do it online For the second
generation the ability to use online
technologies to create multiple path-
ways for students and to personalize
learning will be a strength that can
even go beyond face-to-face meth-
ods (for any classes larger than 10 to
15 students) One challenge here is
that vendors tend to push automated
I T T R E N D S
___________________ ___________________
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CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
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httpslidepdfcomreaderfullcpt20140101jan2014 1137
Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
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8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
8132019 CPT_20140101_Jan_2014
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
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EXECUTIVE PRODUCER ONLINE David Nagel
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CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
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(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 20144
Industry+Campus
(FL) are using a new tool to providenews coverage of campus events for
their campus television station The
school has adopted LIVE+ a mobile
app from Ontario Canada-based
Dejero a developer of electronic
newsgathering solutions The app
loaded onto 10 iPad minis owned
by the journalism department allows
reporters to record and transmit
video mdash using a WiFi connection
mdash to the station which delivers live
and on-demand video through the
schoolrsquos Web site Read the full
story online
HYBRID CLOUD FOR EDUCA-
TION Researchers at the Mas-
sachusetts Institute of Technol-
ogy The University of Texas at
San Antonio and the University
of Notre Dame are collaborat-
ing with Internet2 and Rackspace
Hosting to build a new OpenStack-
optimized hybrid cloud environment
designed to help the research and
education community use the cloudfor big data research Expected to
be available to other institutions in
spring 2014 the service will enable
universities to connect their private
clouds to the Rackspace public
cloud using Internet2rsquos secure high-
performance network Read the full
story online
ADVANCING DIGITAL CON-
TENT Courseload a provider of
e-textbooks and digital resources
for higher education has joined the
Readium Foundation a nonprofit
consortium that seeks to advance
EPUB and Open Web Platform
publishing Founded in early 2013
Readium projects include an EPUB
rendering engine for browser-
based readers an EPUB rendering
engine for native apps and a Ja-
vaScript library and viewer for ren-
dering EPUB files from Web sites
and cloud readers Read the
full story online
Introducing the SRG Series pantiltzoom cameras
Sony the people who brought you the best-selling EVI Series have just upped the ante Feast your eyes on 1080p60 HD
Discover wider wide angles extended zoom higher sensitivity IP control plus View-DRreg processing to master the harshest
light conditions What hasnrsquot changed is the uncanny smoothness of our pantiltzoom or the clarity of our legendary
Exmorreg sensors Sony SRG Ser ies cameras Yoursquove got to see th em for yourself
Arrange a demo at sonycomptz
Simulated imagescopy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibited Features and specifications are subject to change without noticeSonyExmorView-DR and the Sony makebelieve logo are trade marks of Sony
raise your sights
__________
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Industry+Campus
Webinars on DemandRegister for the latest Campus
Technology webinars online
Transforming Your Campus
Through Mobile Device
Management
Best practices for managing mobile
devices on campus and keeping
security control and privacy issues
in check
Sponsored by CDWG
MOOCs Designing Developing
and Delivering Them on Your
Campus
Learn about UC Irvinersquos experiences
deploying MOOCs on campus
Sponsored by Canvas Network
Portland State Demonstrates
the Value of IT With Project and
Portfolio ReportingProject and portfolio manage-
ment reporting has helped Port-
land State Universityrsquos (OR) IT
department document its value
constraints priorities and scope of
current activities
Sponsored by TeamDynamix
Upcoming Events
Feb 3-5
Educause Learning Initiative
ELI 2014 Annual Meeting
New Orleans
Feb 11-13
Digital Signage Expo 2014
Las Vegas
Feb 15-18
Instructional Technology Council
eLearning 2014
Orlando FL
Feb 23-28
The Data Warehousing Institute
TDWI World Conference
Las Vegas
March 2-5League for Innovation in the
Community College
Innovations 2014
Anaheim CA
To submit your event e-mail
editors1105mediacom
CAMPUS TECHNOLOGY | January 20145
______________________________
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n e w
r e l e a s e
s
PRODUCT R OU N D U P The latest releases services and new product versionsEditorPicks
CAMPUS TECHNOLOGY | January 20146
Barcorsquos CSM Base Unit part of the companyrsquos ClickShare wirelesscollaborative presentation system allows up to eight users to share HD
content on a single projector with one presenter using the screen at one time
Read the full story online Click here for new releases
rollout Virtual Security Phone
Rochester Institute of Technology
(NY) has adopted a safety app
that works like a virtual blue light
security phone allowing members
of the campus community to
connect immediately with public
safety officers in the event of an
emergency The mobile app is a
service developed by CampusSafe a company launched
by an RIT MBA student Read the full story online
Network Upgrade
In order to support its BYOD and flipped classroom
initiative Wittenberg University (OH) has revamped
its network with Enterasys products from Extreme
Networks The networkrsquos core capacity has increased
from 1 gigabit to 10 gigabits and the WiFi network now
uses the higher
capacity 80211n
standard Read
the full story
online
8132019 CPT_20140101_Jan_2014
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I T T R E N D S
THE START OF a new year has long been a catalyst for re-
flection and prognostication and at CT it kicks off an annual
tradition taking the temperature of the top tech trends in higher
ed We asked five IT thought leaders (see ldquoMeet the Panelistsrdquopage 8) to assess the ldquohotnessrdquo of everything from mobile de-
vices and flipped classrooms to adaptive learning badges and
the LMS mdash and to explain the reasoning behind each rating
Are they on target or did they get it all wrong E-mail us
5 IT thought leaders take thetemperature of the biggest tech
trends in higher education
CAMPUS TECHNOLOGY| January 20147
WHATrsquoS NOT 2014 by David Raths
s h u t t er s t o ck c om
PHIL HILLMALCOLMBROWN
ELLEN WAGNER
ADRIANSANNIER
REY JUNCO
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CAMPUS TECHNOLOGY | January 20148
I T T R E N D S
Mobile Platforms and BYOD
Adrian Sannier According to a study published
this summer by Google nearly half of US college students
bring a tablet to school and three-quarters of students
bring a smartphone As these percentages grow the long-
awaited market for a new kind of digital educational experi-
ence will finally open an experience produced not at cot-
tage scale but at global scale It will be realized with high
production value through ongoing investment that incorpo-
rates big data analytics and personalization driven through
machine learning mdash to provide students and their teachers
with a much more complete picture of a studentrsquos proficien-
cies and challenges capable of producing a truly personal-
ized learning path
Malcolm Brown Information
technology departmentsrsquo normal ap-
proach of ldquoletrsquos standardize so we can
support you betterrdquo will no longer hold in
a time when most faculty and students
have multiple devices and nobody has ex-
actly the same device and app set So IT
is challenged with respect to its tradition-
al models and its traditional ldquoway of think-
ingrdquo about what business it is in Like the
MEET THE PANELISTSPHIL HILL (PhilOnEdTech) is an educational technology consultant and analyst who has
spent the last 10 years advising in the online education and educational technology markets He
is also an author blogger at e-Literate and speaker and has become recognized in the ed tech
community for his insights into the broader education market trends and issues
REY JUNCO is an associate professor of library science at Purdue Uni-
versity (IN) and a fellow at the Berkman Center for Internet amp Society His research has
focused on informing best practices in using social technologies to enhance learning
outcomes He blogs at Social Media in Higher Education
MALCOLM BROWN has been director of the Educause Learning Initiative
(ELI) since 2009 Previously he was the director of academic computing at
Dartmouth College (NH)
ADRIAN SANNIER is a professor of practice in the School of Com-
puting Informatics and Decision Engineering at Arizona State Uni-
versity Previously Sannier was senior vice president for product at
Pearson From 2005 to 2010 he served as CIO and a profes-
sor in the Division of Computing Studies at ASU
ELLEN WAGNER is executive director of WCET (WICHE
Cooperative for Educational Technologies) a division of the Western Interstate Com-
mission for Higher Education She is also a partner and founder of Sage Road Solu-
tions providing advisory oversight for industry intelligence and enablement services
and solutions practices Previously she was senior director of worldwide e-learning at
Adobe and senior director of worldwide education solutions for Macromedia
HILL
JUNCO
BROWN
WAGNER
SANNIER
HOT
WARM
COOL
COLD
RATINGS KEY
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CAMPUS TECHNOLOGY | January 20149
Forget business as usual With our state-of-the-art Present
Collaborate and Impress projector series meetings will never be
the same again By offering an extensive portfolio of one-chip
and three-chip DLP projectors - with brightness levels from 5000
up to 10000 lumens and a broad range of resolutions from XGA
to WQXGA - we can always meet your projec tion needs Now the
same high performance brightness and reliability delivered by
industry-leading digital cinema and event projectors is available
in Barcorsquos new simply stylish corporate AV solutions
Choose your projector on wwwbarcocomCorporateAV
A different view on smart collaborationPresent to impress
library has been doing IT must makecareful decisions about what to out-
source and what to run locally IT or-
ganizations will be sorting this out for
several years with no two institutional
approaches being the same
Adaptive Learning
Sannier Proponents assure
us that the same machine-learning
techniques that pore through human-
ityrsquos Google searches and Amazon
purchases to predict so successfully
what we want to know and buy can
also be used to help each of us learn in
our own way at our own pace so that
in the end we can all learn substantially
more in substantially less time From
Knewtonrsquos $54 million in investment
capital to the $75 million paid by the
Apollo Group for Carnegie Learning
substantial bets are being placed on
the idea that machine-learning algo-
rithms crunching the click patterns of
millions of students can help each of
us learn better and faster If adaptivelearning is going to work it will work
first in subjects like math and science
subjects where student success rates
using traditional approaches are a se-
rious challenge but where right and
wrong are easier for a machine to es-
tablish Expect efficacy to be the word
of the day as institutions begin to go
public with outcomes this year
Phil Hill Like MOOCs adap-
tive learning can be heavy on hype
and light on actual results For the
first generation of online learning the
tendency was to replicate the factory
model of education (one size fits all)
but just do it online For the second
generation the ability to use online
technologies to create multiple path-
ways for students and to personalize
learning will be a strength that can
even go beyond face-to-face meth-
ods (for any classes larger than 10 to
15 students) One challenge here is
that vendors tend to push automated
I T T R E N D S
___________________ ___________________
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CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
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Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
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8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
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Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
8132019 CPT_20140101_Jan_2014
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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Industry+Campus
Webinars on DemandRegister for the latest Campus
Technology webinars online
Transforming Your Campus
Through Mobile Device
Management
Best practices for managing mobile
devices on campus and keeping
security control and privacy issues
in check
Sponsored by CDWG
MOOCs Designing Developing
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Campus
Learn about UC Irvinersquos experiences
deploying MOOCs on campus
Sponsored by Canvas Network
Portland State Demonstrates
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Upcoming Events
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CAMPUS TECHNOLOGY | January 20145
______________________________
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n e w
r e l e a s e
s
PRODUCT R OU N D U P The latest releases services and new product versionsEditorPicks
CAMPUS TECHNOLOGY | January 20146
Barcorsquos CSM Base Unit part of the companyrsquos ClickShare wirelesscollaborative presentation system allows up to eight users to share HD
content on a single projector with one presenter using the screen at one time
Read the full story online Click here for new releases
rollout Virtual Security Phone
Rochester Institute of Technology
(NY) has adopted a safety app
that works like a virtual blue light
security phone allowing members
of the campus community to
connect immediately with public
safety officers in the event of an
emergency The mobile app is a
service developed by CampusSafe a company launched
by an RIT MBA student Read the full story online
Network Upgrade
In order to support its BYOD and flipped classroom
initiative Wittenberg University (OH) has revamped
its network with Enterasys products from Extreme
Networks The networkrsquos core capacity has increased
from 1 gigabit to 10 gigabits and the WiFi network now
uses the higher
capacity 80211n
standard Read
the full story
online
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 737
I T T R E N D S
THE START OF a new year has long been a catalyst for re-
flection and prognostication and at CT it kicks off an annual
tradition taking the temperature of the top tech trends in higher
ed We asked five IT thought leaders (see ldquoMeet the Panelistsrdquopage 8) to assess the ldquohotnessrdquo of everything from mobile de-
vices and flipped classrooms to adaptive learning badges and
the LMS mdash and to explain the reasoning behind each rating
Are they on target or did they get it all wrong E-mail us
5 IT thought leaders take thetemperature of the biggest tech
trends in higher education
CAMPUS TECHNOLOGY| January 20147
WHATrsquoS NOT 2014 by David Raths
s h u t t er s t o ck c om
PHIL HILLMALCOLMBROWN
ELLEN WAGNER
ADRIANSANNIER
REY JUNCO
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CAMPUS TECHNOLOGY | January 20148
I T T R E N D S
Mobile Platforms and BYOD
Adrian Sannier According to a study published
this summer by Google nearly half of US college students
bring a tablet to school and three-quarters of students
bring a smartphone As these percentages grow the long-
awaited market for a new kind of digital educational experi-
ence will finally open an experience produced not at cot-
tage scale but at global scale It will be realized with high
production value through ongoing investment that incorpo-
rates big data analytics and personalization driven through
machine learning mdash to provide students and their teachers
with a much more complete picture of a studentrsquos proficien-
cies and challenges capable of producing a truly personal-
ized learning path
Malcolm Brown Information
technology departmentsrsquo normal ap-
proach of ldquoletrsquos standardize so we can
support you betterrdquo will no longer hold in
a time when most faculty and students
have multiple devices and nobody has ex-
actly the same device and app set So IT
is challenged with respect to its tradition-
al models and its traditional ldquoway of think-
ingrdquo about what business it is in Like the
MEET THE PANELISTSPHIL HILL (PhilOnEdTech) is an educational technology consultant and analyst who has
spent the last 10 years advising in the online education and educational technology markets He
is also an author blogger at e-Literate and speaker and has become recognized in the ed tech
community for his insights into the broader education market trends and issues
REY JUNCO is an associate professor of library science at Purdue Uni-
versity (IN) and a fellow at the Berkman Center for Internet amp Society His research has
focused on informing best practices in using social technologies to enhance learning
outcomes He blogs at Social Media in Higher Education
MALCOLM BROWN has been director of the Educause Learning Initiative
(ELI) since 2009 Previously he was the director of academic computing at
Dartmouth College (NH)
ADRIAN SANNIER is a professor of practice in the School of Com-
puting Informatics and Decision Engineering at Arizona State Uni-
versity Previously Sannier was senior vice president for product at
Pearson From 2005 to 2010 he served as CIO and a profes-
sor in the Division of Computing Studies at ASU
ELLEN WAGNER is executive director of WCET (WICHE
Cooperative for Educational Technologies) a division of the Western Interstate Com-
mission for Higher Education She is also a partner and founder of Sage Road Solu-
tions providing advisory oversight for industry intelligence and enablement services
and solutions practices Previously she was senior director of worldwide e-learning at
Adobe and senior director of worldwide education solutions for Macromedia
HILL
JUNCO
BROWN
WAGNER
SANNIER
HOT
WARM
COOL
COLD
RATINGS KEY
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CAMPUS TECHNOLOGY | January 20149
Forget business as usual With our state-of-the-art Present
Collaborate and Impress projector series meetings will never be
the same again By offering an extensive portfolio of one-chip
and three-chip DLP projectors - with brightness levels from 5000
up to 10000 lumens and a broad range of resolutions from XGA
to WQXGA - we can always meet your projec tion needs Now the
same high performance brightness and reliability delivered by
industry-leading digital cinema and event projectors is available
in Barcorsquos new simply stylish corporate AV solutions
Choose your projector on wwwbarcocomCorporateAV
A different view on smart collaborationPresent to impress
library has been doing IT must makecareful decisions about what to out-
source and what to run locally IT or-
ganizations will be sorting this out for
several years with no two institutional
approaches being the same
Adaptive Learning
Sannier Proponents assure
us that the same machine-learning
techniques that pore through human-
ityrsquos Google searches and Amazon
purchases to predict so successfully
what we want to know and buy can
also be used to help each of us learn in
our own way at our own pace so that
in the end we can all learn substantially
more in substantially less time From
Knewtonrsquos $54 million in investment
capital to the $75 million paid by the
Apollo Group for Carnegie Learning
substantial bets are being placed on
the idea that machine-learning algo-
rithms crunching the click patterns of
millions of students can help each of
us learn better and faster If adaptivelearning is going to work it will work
first in subjects like math and science
subjects where student success rates
using traditional approaches are a se-
rious challenge but where right and
wrong are easier for a machine to es-
tablish Expect efficacy to be the word
of the day as institutions begin to go
public with outcomes this year
Phil Hill Like MOOCs adap-
tive learning can be heavy on hype
and light on actual results For the
first generation of online learning the
tendency was to replicate the factory
model of education (one size fits all)
but just do it online For the second
generation the ability to use online
technologies to create multiple path-
ways for students and to personalize
learning will be a strength that can
even go beyond face-to-face meth-
ods (for any classes larger than 10 to
15 students) One challenge here is
that vendors tend to push automated
I T T R E N D S
___________________ ___________________
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CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
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Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
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CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
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Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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LARGE VENUE
4K ULTRA HIGH RESOLUTION
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From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
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essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 637
n e w
r e l e a s e
s
PRODUCT R OU N D U P The latest releases services and new product versionsEditorPicks
CAMPUS TECHNOLOGY | January 20146
Barcorsquos CSM Base Unit part of the companyrsquos ClickShare wirelesscollaborative presentation system allows up to eight users to share HD
content on a single projector with one presenter using the screen at one time
Read the full story online Click here for new releases
rollout Virtual Security Phone
Rochester Institute of Technology
(NY) has adopted a safety app
that works like a virtual blue light
security phone allowing members
of the campus community to
connect immediately with public
safety officers in the event of an
emergency The mobile app is a
service developed by CampusSafe a company launched
by an RIT MBA student Read the full story online
Network Upgrade
In order to support its BYOD and flipped classroom
initiative Wittenberg University (OH) has revamped
its network with Enterasys products from Extreme
Networks The networkrsquos core capacity has increased
from 1 gigabit to 10 gigabits and the WiFi network now
uses the higher
capacity 80211n
standard Read
the full story
online
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 737
I T T R E N D S
THE START OF a new year has long been a catalyst for re-
flection and prognostication and at CT it kicks off an annual
tradition taking the temperature of the top tech trends in higher
ed We asked five IT thought leaders (see ldquoMeet the Panelistsrdquopage 8) to assess the ldquohotnessrdquo of everything from mobile de-
vices and flipped classrooms to adaptive learning badges and
the LMS mdash and to explain the reasoning behind each rating
Are they on target or did they get it all wrong E-mail us
5 IT thought leaders take thetemperature of the biggest tech
trends in higher education
CAMPUS TECHNOLOGY| January 20147
WHATrsquoS NOT 2014 by David Raths
s h u t t er s t o ck c om
PHIL HILLMALCOLMBROWN
ELLEN WAGNER
ADRIANSANNIER
REY JUNCO
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 837
CAMPUS TECHNOLOGY | January 20148
I T T R E N D S
Mobile Platforms and BYOD
Adrian Sannier According to a study published
this summer by Google nearly half of US college students
bring a tablet to school and three-quarters of students
bring a smartphone As these percentages grow the long-
awaited market for a new kind of digital educational experi-
ence will finally open an experience produced not at cot-
tage scale but at global scale It will be realized with high
production value through ongoing investment that incorpo-
rates big data analytics and personalization driven through
machine learning mdash to provide students and their teachers
with a much more complete picture of a studentrsquos proficien-
cies and challenges capable of producing a truly personal-
ized learning path
Malcolm Brown Information
technology departmentsrsquo normal ap-
proach of ldquoletrsquos standardize so we can
support you betterrdquo will no longer hold in
a time when most faculty and students
have multiple devices and nobody has ex-
actly the same device and app set So IT
is challenged with respect to its tradition-
al models and its traditional ldquoway of think-
ingrdquo about what business it is in Like the
MEET THE PANELISTSPHIL HILL (PhilOnEdTech) is an educational technology consultant and analyst who has
spent the last 10 years advising in the online education and educational technology markets He
is also an author blogger at e-Literate and speaker and has become recognized in the ed tech
community for his insights into the broader education market trends and issues
REY JUNCO is an associate professor of library science at Purdue Uni-
versity (IN) and a fellow at the Berkman Center for Internet amp Society His research has
focused on informing best practices in using social technologies to enhance learning
outcomes He blogs at Social Media in Higher Education
MALCOLM BROWN has been director of the Educause Learning Initiative
(ELI) since 2009 Previously he was the director of academic computing at
Dartmouth College (NH)
ADRIAN SANNIER is a professor of practice in the School of Com-
puting Informatics and Decision Engineering at Arizona State Uni-
versity Previously Sannier was senior vice president for product at
Pearson From 2005 to 2010 he served as CIO and a profes-
sor in the Division of Computing Studies at ASU
ELLEN WAGNER is executive director of WCET (WICHE
Cooperative for Educational Technologies) a division of the Western Interstate Com-
mission for Higher Education She is also a partner and founder of Sage Road Solu-
tions providing advisory oversight for industry intelligence and enablement services
and solutions practices Previously she was senior director of worldwide e-learning at
Adobe and senior director of worldwide education solutions for Macromedia
HILL
JUNCO
BROWN
WAGNER
SANNIER
HOT
WARM
COOL
COLD
RATINGS KEY
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 20149
Forget business as usual With our state-of-the-art Present
Collaborate and Impress projector series meetings will never be
the same again By offering an extensive portfolio of one-chip
and three-chip DLP projectors - with brightness levels from 5000
up to 10000 lumens and a broad range of resolutions from XGA
to WQXGA - we can always meet your projec tion needs Now the
same high performance brightness and reliability delivered by
industry-leading digital cinema and event projectors is available
in Barcorsquos new simply stylish corporate AV solutions
Choose your projector on wwwbarcocomCorporateAV
A different view on smart collaborationPresent to impress
library has been doing IT must makecareful decisions about what to out-
source and what to run locally IT or-
ganizations will be sorting this out for
several years with no two institutional
approaches being the same
Adaptive Learning
Sannier Proponents assure
us that the same machine-learning
techniques that pore through human-
ityrsquos Google searches and Amazon
purchases to predict so successfully
what we want to know and buy can
also be used to help each of us learn in
our own way at our own pace so that
in the end we can all learn substantially
more in substantially less time From
Knewtonrsquos $54 million in investment
capital to the $75 million paid by the
Apollo Group for Carnegie Learning
substantial bets are being placed on
the idea that machine-learning algo-
rithms crunching the click patterns of
millions of students can help each of
us learn better and faster If adaptivelearning is going to work it will work
first in subjects like math and science
subjects where student success rates
using traditional approaches are a se-
rious challenge but where right and
wrong are easier for a machine to es-
tablish Expect efficacy to be the word
of the day as institutions begin to go
public with outcomes this year
Phil Hill Like MOOCs adap-
tive learning can be heavy on hype
and light on actual results For the
first generation of online learning the
tendency was to replicate the factory
model of education (one size fits all)
but just do it online For the second
generation the ability to use online
technologies to create multiple path-
ways for students and to personalize
learning will be a strength that can
even go beyond face-to-face meth-
ods (for any classes larger than 10 to
15 students) One challenge here is
that vendors tend to push automated
I T T R E N D S
___________________ ___________________
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CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
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Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
8132019 CPT_20140101_Jan_2014
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8132019 CPT_20140101_Jan_2014
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CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1937
1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2137
your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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I T T R E N D S
THE START OF a new year has long been a catalyst for re-
flection and prognostication and at CT it kicks off an annual
tradition taking the temperature of the top tech trends in higher
ed We asked five IT thought leaders (see ldquoMeet the Panelistsrdquopage 8) to assess the ldquohotnessrdquo of everything from mobile de-
vices and flipped classrooms to adaptive learning badges and
the LMS mdash and to explain the reasoning behind each rating
Are they on target or did they get it all wrong E-mail us
5 IT thought leaders take thetemperature of the biggest tech
trends in higher education
CAMPUS TECHNOLOGY| January 20147
WHATrsquoS NOT 2014 by David Raths
s h u t t er s t o ck c om
PHIL HILLMALCOLMBROWN
ELLEN WAGNER
ADRIANSANNIER
REY JUNCO
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CAMPUS TECHNOLOGY | January 20148
I T T R E N D S
Mobile Platforms and BYOD
Adrian Sannier According to a study published
this summer by Google nearly half of US college students
bring a tablet to school and three-quarters of students
bring a smartphone As these percentages grow the long-
awaited market for a new kind of digital educational experi-
ence will finally open an experience produced not at cot-
tage scale but at global scale It will be realized with high
production value through ongoing investment that incorpo-
rates big data analytics and personalization driven through
machine learning mdash to provide students and their teachers
with a much more complete picture of a studentrsquos proficien-
cies and challenges capable of producing a truly personal-
ized learning path
Malcolm Brown Information
technology departmentsrsquo normal ap-
proach of ldquoletrsquos standardize so we can
support you betterrdquo will no longer hold in
a time when most faculty and students
have multiple devices and nobody has ex-
actly the same device and app set So IT
is challenged with respect to its tradition-
al models and its traditional ldquoway of think-
ingrdquo about what business it is in Like the
MEET THE PANELISTSPHIL HILL (PhilOnEdTech) is an educational technology consultant and analyst who has
spent the last 10 years advising in the online education and educational technology markets He
is also an author blogger at e-Literate and speaker and has become recognized in the ed tech
community for his insights into the broader education market trends and issues
REY JUNCO is an associate professor of library science at Purdue Uni-
versity (IN) and a fellow at the Berkman Center for Internet amp Society His research has
focused on informing best practices in using social technologies to enhance learning
outcomes He blogs at Social Media in Higher Education
MALCOLM BROWN has been director of the Educause Learning Initiative
(ELI) since 2009 Previously he was the director of academic computing at
Dartmouth College (NH)
ADRIAN SANNIER is a professor of practice in the School of Com-
puting Informatics and Decision Engineering at Arizona State Uni-
versity Previously Sannier was senior vice president for product at
Pearson From 2005 to 2010 he served as CIO and a profes-
sor in the Division of Computing Studies at ASU
ELLEN WAGNER is executive director of WCET (WICHE
Cooperative for Educational Technologies) a division of the Western Interstate Com-
mission for Higher Education She is also a partner and founder of Sage Road Solu-
tions providing advisory oversight for industry intelligence and enablement services
and solutions practices Previously she was senior director of worldwide e-learning at
Adobe and senior director of worldwide education solutions for Macromedia
HILL
JUNCO
BROWN
WAGNER
SANNIER
HOT
WARM
COOL
COLD
RATINGS KEY
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CAMPUS TECHNOLOGY | January 20149
Forget business as usual With our state-of-the-art Present
Collaborate and Impress projector series meetings will never be
the same again By offering an extensive portfolio of one-chip
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A different view on smart collaborationPresent to impress
library has been doing IT must makecareful decisions about what to out-
source and what to run locally IT or-
ganizations will be sorting this out for
several years with no two institutional
approaches being the same
Adaptive Learning
Sannier Proponents assure
us that the same machine-learning
techniques that pore through human-
ityrsquos Google searches and Amazon
purchases to predict so successfully
what we want to know and buy can
also be used to help each of us learn in
our own way at our own pace so that
in the end we can all learn substantially
more in substantially less time From
Knewtonrsquos $54 million in investment
capital to the $75 million paid by the
Apollo Group for Carnegie Learning
substantial bets are being placed on
the idea that machine-learning algo-
rithms crunching the click patterns of
millions of students can help each of
us learn better and faster If adaptivelearning is going to work it will work
first in subjects like math and science
subjects where student success rates
using traditional approaches are a se-
rious challenge but where right and
wrong are easier for a machine to es-
tablish Expect efficacy to be the word
of the day as institutions begin to go
public with outcomes this year
Phil Hill Like MOOCs adap-
tive learning can be heavy on hype
and light on actual results For the
first generation of online learning the
tendency was to replicate the factory
model of education (one size fits all)
but just do it online For the second
generation the ability to use online
technologies to create multiple path-
ways for students and to personalize
learning will be a strength that can
even go beyond face-to-face meth-
ods (for any classes larger than 10 to
15 students) One challenge here is
that vendors tend to push automated
I T T R E N D S
___________________ ___________________
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CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
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httpslidepdfcomreaderfullcpt20140101jan2014 1137
Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1237
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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httpslidepdfcomreaderfullcpt20140101jan2014 2137
your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
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For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
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copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 20148
I T T R E N D S
Mobile Platforms and BYOD
Adrian Sannier According to a study published
this summer by Google nearly half of US college students
bring a tablet to school and three-quarters of students
bring a smartphone As these percentages grow the long-
awaited market for a new kind of digital educational experi-
ence will finally open an experience produced not at cot-
tage scale but at global scale It will be realized with high
production value through ongoing investment that incorpo-
rates big data analytics and personalization driven through
machine learning mdash to provide students and their teachers
with a much more complete picture of a studentrsquos proficien-
cies and challenges capable of producing a truly personal-
ized learning path
Malcolm Brown Information
technology departmentsrsquo normal ap-
proach of ldquoletrsquos standardize so we can
support you betterrdquo will no longer hold in
a time when most faculty and students
have multiple devices and nobody has ex-
actly the same device and app set So IT
is challenged with respect to its tradition-
al models and its traditional ldquoway of think-
ingrdquo about what business it is in Like the
MEET THE PANELISTSPHIL HILL (PhilOnEdTech) is an educational technology consultant and analyst who has
spent the last 10 years advising in the online education and educational technology markets He
is also an author blogger at e-Literate and speaker and has become recognized in the ed tech
community for his insights into the broader education market trends and issues
REY JUNCO is an associate professor of library science at Purdue Uni-
versity (IN) and a fellow at the Berkman Center for Internet amp Society His research has
focused on informing best practices in using social technologies to enhance learning
outcomes He blogs at Social Media in Higher Education
MALCOLM BROWN has been director of the Educause Learning Initiative
(ELI) since 2009 Previously he was the director of academic computing at
Dartmouth College (NH)
ADRIAN SANNIER is a professor of practice in the School of Com-
puting Informatics and Decision Engineering at Arizona State Uni-
versity Previously Sannier was senior vice president for product at
Pearson From 2005 to 2010 he served as CIO and a profes-
sor in the Division of Computing Studies at ASU
ELLEN WAGNER is executive director of WCET (WICHE
Cooperative for Educational Technologies) a division of the Western Interstate Com-
mission for Higher Education She is also a partner and founder of Sage Road Solu-
tions providing advisory oversight for industry intelligence and enablement services
and solutions practices Previously she was senior director of worldwide e-learning at
Adobe and senior director of worldwide education solutions for Macromedia
HILL
JUNCO
BROWN
WAGNER
SANNIER
HOT
WARM
COOL
COLD
RATINGS KEY
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CAMPUS TECHNOLOGY | January 20149
Forget business as usual With our state-of-the-art Present
Collaborate and Impress projector series meetings will never be
the same again By offering an extensive portfolio of one-chip
and three-chip DLP projectors - with brightness levels from 5000
up to 10000 lumens and a broad range of resolutions from XGA
to WQXGA - we can always meet your projec tion needs Now the
same high performance brightness and reliability delivered by
industry-leading digital cinema and event projectors is available
in Barcorsquos new simply stylish corporate AV solutions
Choose your projector on wwwbarcocomCorporateAV
A different view on smart collaborationPresent to impress
library has been doing IT must makecareful decisions about what to out-
source and what to run locally IT or-
ganizations will be sorting this out for
several years with no two institutional
approaches being the same
Adaptive Learning
Sannier Proponents assure
us that the same machine-learning
techniques that pore through human-
ityrsquos Google searches and Amazon
purchases to predict so successfully
what we want to know and buy can
also be used to help each of us learn in
our own way at our own pace so that
in the end we can all learn substantially
more in substantially less time From
Knewtonrsquos $54 million in investment
capital to the $75 million paid by the
Apollo Group for Carnegie Learning
substantial bets are being placed on
the idea that machine-learning algo-
rithms crunching the click patterns of
millions of students can help each of
us learn better and faster If adaptivelearning is going to work it will work
first in subjects like math and science
subjects where student success rates
using traditional approaches are a se-
rious challenge but where right and
wrong are easier for a machine to es-
tablish Expect efficacy to be the word
of the day as institutions begin to go
public with outcomes this year
Phil Hill Like MOOCs adap-
tive learning can be heavy on hype
and light on actual results For the
first generation of online learning the
tendency was to replicate the factory
model of education (one size fits all)
but just do it online For the second
generation the ability to use online
technologies to create multiple path-
ways for students and to personalize
learning will be a strength that can
even go beyond face-to-face meth-
ods (for any classes larger than 10 to
15 students) One challenge here is
that vendors tend to push automated
I T T R E N D S
___________________ ___________________
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CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
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Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
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8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
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Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
8132019 CPT_20140101_Jan_2014
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 20149
Forget business as usual With our state-of-the-art Present
Collaborate and Impress projector series meetings will never be
the same again By offering an extensive portfolio of one-chip
and three-chip DLP projectors - with brightness levels from 5000
up to 10000 lumens and a broad range of resolutions from XGA
to WQXGA - we can always meet your projec tion needs Now the
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library has been doing IT must makecareful decisions about what to out-
source and what to run locally IT or-
ganizations will be sorting this out for
several years with no two institutional
approaches being the same
Adaptive Learning
Sannier Proponents assure
us that the same machine-learning
techniques that pore through human-
ityrsquos Google searches and Amazon
purchases to predict so successfully
what we want to know and buy can
also be used to help each of us learn in
our own way at our own pace so that
in the end we can all learn substantially
more in substantially less time From
Knewtonrsquos $54 million in investment
capital to the $75 million paid by the
Apollo Group for Carnegie Learning
substantial bets are being placed on
the idea that machine-learning algo-
rithms crunching the click patterns of
millions of students can help each of
us learn better and faster If adaptivelearning is going to work it will work
first in subjects like math and science
subjects where student success rates
using traditional approaches are a se-
rious challenge but where right and
wrong are easier for a machine to es-
tablish Expect efficacy to be the word
of the day as institutions begin to go
public with outcomes this year
Phil Hill Like MOOCs adap-
tive learning can be heavy on hype
and light on actual results For the
first generation of online learning the
tendency was to replicate the factory
model of education (one size fits all)
but just do it online For the second
generation the ability to use online
technologies to create multiple path-
ways for students and to personalize
learning will be a strength that can
even go beyond face-to-face meth-
ods (for any classes larger than 10 to
15 students) One challenge here is
that vendors tend to push automated
I T T R E N D S
___________________ ___________________
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CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
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Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
8132019 CPT_20140101_Jan_2014
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8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2137
your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
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mbuchholz1105mediacom
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
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Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1037
CAMPUS TECHNOLOGY | January 201410
I T T R E N D S
data-driven solutions as the only way to go when the op-portunities for faculty-selected or student-selected path-
ways have at least as much promise
Brown Adaptive learning is where learning analyt-
ics was two years ago lots of potential lots of promise with
the vast majority of its future before it Adaptive learning might
well play out in much the same way that learning analytics
has a very important and useful tool but no miracle cure
Big Data
Brown Obviously big data is itself not the big deal
itrsquos what you do with the data and the actions you take
based on its analysis that is truly the ldquobig dealrdquo Therersquos
a great deal of potential for schools to work imaginatively
with their data Schools might want to think twice before
simply buying ready-made modules and instead think
more specifically about their institutional goals when for-
mulating plans about what to do with their big data
Rey Junco There have been some amazing strides
in big data applications in education over the last year Until
recently predictive analytics in education has focused on
using limited data points from learning and course manage-
ment systems and this has limited
the predictive abilities of these mod-
els More recently a focus on exam-
ining data already available about
students and data sources that go
well beyond online discussion board
activity has led to breakthroughs
in how prediction might work For instance CourseSmart
uses data from student use of digital textbooks to calculate
an engagement index that is a stronger predictor of student
course outcomes than previous academic achievement
Such data collection is only the beginning
Ellen Wagner Relatively few institutions are truly le-
veraging big data techniques such as pattern recognition or
predictive analytics to report on or to evaluate institutional val-
ue and impact even when it comes to issues such as student
retention progress and completion Nevertheless expecta-
tion of stakeholders from other sectors of the US economy
that do depend on big data for proactively anticipating where
to focus investment time and energy are forcing the educa-tion community to move toward data-driven decision-making
This comes as demands for more accountability regardless
of the size of the data source(s) continue to grow
Hill I believe that the concept of combining data from
multiple sources on a large scale to create unique insights
will be very important for education in the long term But
right now the focus is too much on enterprise software
solutions to vague problems with ill-defined data The real
potential in the short term is for consumer-driven tools to
allow experimentation with new data which will eventually
lead to enterprise-class solutions
Flipped Classroom
Wagner As someone who has worked in the field
of educational technology for a while now the excitement
over the flipped classroom is highly satisfying Using me-
dia to capture repeatable information-transfer tasks so
that the value of interactive interpersonal moments can be
maximized has always been the strongest value proposi-
tion for leveraging media in instructional settings I appre-
ciate that flipped classrooms are helping make this direct
benefit of media deployment for greater learner engage-
ment more obvious
ldquoItrsquos easy to tell that flipped classroom is a hot
topic because itrsquos already spawned a subgenre
of overheated apocalyptic pushback from some segments of facultyrdquo mdash Phil Hill
8132019 CPT_20140101_Jan_2014
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Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1237
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
8132019 CPT_20140101_Jan_2014
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
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Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
8132019 CPT_20140101_Jan_2014
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
8132019 CPT_20140101_Jan_2014
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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Sannier
The flipped class-room movement legitimizes the use of
a wide range of technologies mdash from
e-texts and instructional videos to
MOOCs and the Khan Academy mdash
to replace traditional in-person de-
livery of content As more and more
instructors make this shift it will con-
tinue to strengthen demand for quali-
ty Flipped classrooms strengthen the
value of certain kinds of instructors
mdash those who connect well with stu-
dents as individuals and specialize in
providing guidance and inspiration in
addition to expertise As more classes
flip pressure for change will mount
particularly in large lecture classes
aimed at general education This is a
trend I see accelerating for some time
to come
Brown The flipped classroom
is now an established course model itrsquos
the ldquoflavorrdquo of blended learning that is
generating the most buzz The risk here
is to rely too heavily on the model itself
thinking that simply by executing a flipthat the course will improve is a variant
of ldquojust give them technology and things
will improverdquo The opportunity is to do
research into which kinds of flipping lead
to improved learning outcomes San
Jose State University [CA] has led the
way as it has begun to discover where it
works and where it does not
Hill Itrsquos easy to tell that flipped
classroom is a hot topic because itrsquos al-
ready spawned a subgenre of overheat-
ed apocalyptic pushback from some
segments of faculty You can also tell
because the term ldquoflipped classroomrdquo
has lost much of its meaning Not all
hybrid classes are flipped classes and
not all flipped classes are designed on
the same principles However there is
solid research that some of the biggest
potential for improvements in learning
will come from deliberately designed
hybrid classes and the flipped version
if done well leads to more active learn-
ing opportunities
I T T R E N D S
CAMPUS TECHNOLOGY | January 201411
Click for Mac
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1237
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
8132019 CPT_20140101_Jan_2014
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8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1937
1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
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httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2137
your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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mbuchholz1105mediacom
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
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Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
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Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1937
1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
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Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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4K ULTRA HIGH RESOLUTION
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From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
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essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
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jdellarobba1105mediacom
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1337
CampusTechnologycomInnovators
10 yearsCelebrating
AWARDS 2014
Call forNominationsCampus Technology Innovators Awards recognize higher
education institutions technology project leaders and
vendor partners who have worked together to deploy
innovative technology solutions to higher education
challenges
Official Sponsor of the2014 Campus Technology Innovators Awards
6 Award Categories
Teaching and Learning
IT Infrastructure and Systems
Student Systems and Services
Leadership Governance and Policy
Administrative Systems
Education Futurists
N o m i n a t e a n I T S u p e r s t a r T o d a y N o m i n a t i o n s a c c e p t e d J a n 6 ndash F e b 1 7
connectedness of these devices that
will count in the future as our person-
alized network of devices aided and
abetted by the Internet of Things will
continue to ldquogrow intordquo our household
our cars and many other dimensions of
our lives Second the true story will be
in software the apps As [Silicon Val-
ley veteran] Marc Andreessen put it
ldquoSoftware is eating the worldrdquo
Junco Giving students iPads and
other tablets does not automatically
lead to better learning outcomes Itrsquos
part of a myth that many in higher edu-
cation have readily adopted that throw-
ing technology at an educational prob-
lem will automatically produce better
learning outcomes Accepting this myth
then absolves institutions from provid-
ing faculty professional development
to best use these tools in the curricu-
lar process Instead of starting with the
learning goals or outcomes institutions
start with the technology (because itrsquos
ldquocoolrdquo ldquonewrdquo andor ldquoshinyrdquo) and hope
expect that the learning outcomes will
automatically follow Before investing
considerable resources in tablet initia-
tives (or even worse requiring students
to invest their own resources) we must
ask ourselves What is the goal of using
tablets and can those goals be more ef-
ficiently and effectively reached without
an expensive technological tool
Wagner Tablets are shaking up
thinking on how to design learning ex-
periences that take better advantage
of mobility personalization connectiv-
ity and convenience But it seems that
the creative discussions around learning
design and distributed pedagogy are
running in parallel with the implementa-
tion and security questions that IT orga-
nizations need to balance The devices
themselves are part of a big enterprise
IT conversation that has been burning
brighter for a while now But I donrsquot see
them as the creative catalyst that the
other so-called ldquohot technologiesrdquo are
bringing to this conversation
I T T R E N D S
CAMPUS TECHNOLOGY | January 201413 _____________________________________________________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
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to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
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Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
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For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
8132019 CPT_20140101_Jan_2014
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8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
Mark D BuchholzWest Coast Sales DirectorC (714) 504-4015
mbuchholz1105mediacom
MF HarmonEastern Region Sales ManagerP (207) 883-2477C (207) 650-6981mfharmon1105mediacom
Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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I T T R E N D S
Learning Management Systems
Junco Irsquom glad to see the LMS trend ldquocooling downrdquo
LMSes are a perfect example of what can happen when as
an educational system we adopt a technology before eval-
uating all of the possibilities for reaching desired learning
outcomes (not that I believe any learning outcomes were
ever considered when colleges and universities were first
adopting LMSes) LMSes are static unengaging platforms
that are typically not intuitive to use For these reasons
faculty and students dislike them In fact research shows
that students would much rather use social technologies
such as Facebook for the ldquolearningrdquo features of LMSes
Itrsquos about time we move toward more engaging platforms
that help bolster student engagement and social and aca-
demic integration
Wagner There is a perception in some circles that
LMSes as we have known them mdash primarily the content and
course syllabi student participation and record manage-
ment tools mdash are artifacts of the past I would suggest that
as learning experiences of all kinds migrate to the Internet
and as online learning blended learning and on-the-ground
learning programs all look to leverage digital assets and ex-
perience more effectively we are seeing a new generation
of LMS emerge The need for learning and content man-
agement platforms that interoperate with academic plan-
ning and advisements systems CRM systems social me-
dia and student information systems is more pronounced
than ever LMSes as we have known them earn two chilies
The new emerging platforms that cover enterprise learning-
experience management are closer to three chili peppers
Hill Irsquom going to go against the grain and say that the
LMS is a hot topic albeit a boring and frequently frustrat-
ing one While many people recognize that first-generation
course management systems do not directly impact learning
in most cases (they give administrative benefits by managing
classroom chores) we are just now getting to the point where
a majority of faculty actually use an LMS in their classes The
systems are finally accepted and it is hard to argue with the
benefit to students of seeing grades and having access to
course materials in an organized fashion The opportunity is
for LMS providers (old and new) to keep these benefits while
moving past the walled garden approaches that got us here
Ease of use and intuitive design cannot be overestimated as
important aspects for future systems
Sannier Am I just stubborn How can I maintain year
after year that the LMS is dead when the LMS market is so
clearly flourishing and expected to grow more than 25 per-
cent annually each of the next five years Investors are ex-
cited about LMSes too Just over a year ago Desire2Learn
raised $80 million in venture money and Canvas raised $30
million this past June Even stodgy market leader Black-
board has a fresh new CEO bent on resurgence If this is
dead then what does hot look like
The LMS is an established learning technology a way for in-
dividual teachers one class at a time to digitally hand out pa-
pers collect assignments deliver quizzes or post announce-
ments To the extent that this technology introduced modest
efficiencies in the classroom those (very modest) gains have
been fully realized I donrsquot dispute that more LMSes will be
sold next year than were sold last year I just donrsquot expect
them to have any more impact on improving teaching and
learning next year than they had this year Dead
David Raths is a freelance writer based in Philadelphia
SHARE
goback
to TOC
NEXT How to Earn a
Graduate Degree
on a SmartphoneCAMPUS TECHNOLOGY | January 201414
WHAT ABOUT THE lsquoMrsquo WORDWhen five higher ed IT experts have a conversation
about trends you can usually expect at least one ofthem to mention MOOCs To find out what our panel
had to say about massive open online courses e-text-
books and open educational resources read ldquo3 Learn-
ing Content Trends to Watch in 2014rdquo at CampusTech-
nologycom Also donrsquot miss this issuersquos ldquoBreaking the
MOOC Modelrdquo on page 18
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
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1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2137
your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
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mbuchholz1105mediacom
MF HarmonEastern Region Sales ManagerP (207) 883-2477C (207) 650-6981mfharmon1105mediacom
Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
Subscriptions For questions onsubscriptions or circulation contact AnnetteLevee 512-301-2632 (phone) 512-301-3361 (fax) alevee1105mediacom
Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1937
1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
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Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2137
your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
BASIC INSTALLATION
LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
Educate yourself about the advantages at sonycomEDUprojectors
For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
Mark D BuchholzWest Coast Sales DirectorC (714) 504-4015
mbuchholz1105mediacom
MF HarmonEastern Region Sales ManagerP (207) 883-2477C (207) 650-6981mfharmon1105mediacom
Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
Subscriptions For questions onsubscriptions or circulation contact AnnetteLevee 512-301-2632 (phone) 512-301-3361 (fax) alevee1105mediacom
Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 201416
M O B I L E C O M P U T I N G
chemical engineering and materials
science ldquoItrsquos very easy and convenient
I like that I can watch lectures anywhere
and donrsquot have to pull out my laptoprdquo
The average class size is 44 with
most classes accommodating a maxi-
mum of 10 to 20 online students
These students might be on assign-
ment in another country or they might
be at home with the kids ldquoTheyrsquore
very mobilerdquo emphasized Tran ldquoand
we make sure that the technology
supports that mobility with interactive
toolsrdquo The course management sys-
tem for example is accessible via
mobile and tablet browsers along
with digitized notes and various
course tools
ldquoMobile access is important but the
ability to access information at a
distance is transformationalrdquo said
Gaurav Sukhatme professor and
chairman of the USC Computer Sci-
ence Department ldquoThe fact that
geography doesnrsquot impose con-
straints on education is transforma-
tional The fact that you donrsquot have to
uproot your life in order to finish your
education is transformational The
mobile device provides added flexibil-
ity and is important in that regardrdquo
To give its students maximum flexi-
bility and make the online learning
experience as valuable as possible
the school provides faculty with exten-
sive tech support mdash a dedicated
ldquoMobile access is important but the ability
to access information at a distance is
transformational The fact that geography
doesnrsquot impose constraints on education is
transformationalrdquo mdash Gaurav Sukhatme USC ___________________________________
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1837
O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1937
1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2137
your top selection
in projectionTRUE LASER
ULTRA SHORT THROW
COMPACT amp MOBILE
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LARGE VENUE
4K ULTRA HIGH RESOLUTION
copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
what others canrsquot because unlike nearly every other brand we design and build the microdisplays at the very
heart of our projectors So you get the uncommon picture quality reliability and affordability that are invaluable
for todayrsquos colleges and universities
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For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
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mbuchholz1105mediacom
MF HarmonEastern Region Sales ManagerP (207) 883-2477C (207) 650-6981mfharmon1105mediacom
Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
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Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 201417
M O B I L E C O M P U T I N G
goback
to TOC
NEXT Breaking the
MOOC Model
operator monitors up to 13 classes from a central control
room mdash and a range of technology options Professors
have at their disposal computers writing pads electronic
boards and tablets Wearing a clip-on microphone so they
can walk or sit instructors can use voiceover as a camera
zooms in on formulas or notes use a blackboard or white-
board write on paper or speak and look directly at the
camera ldquoThis is a healthy diversity of teaching styles all of
which are embracedrdquo said Sukhatme
Most of the 130 classes held each semester are highly
interactive with WebEx and phone conferencing enabling
online students to be seen and heard in the classroom The
instructor or room moderator can also pass control to online
participants for remote presentation sharing For student
group meetings there is a link for an interactive group URL
which sends students into a virtual meeting room with the
ability to use videoconferencing desktop sharing and chat
To avoid disturbing their classmates those students par-
ticipating via mobile device must follow some basic guide-
lines For instance they must keep their phones on mute
unless they are asking or answering a quest ion Sukhatme
who has been teaching classes with mobile access for
about three years believes that ldquoremote students are good
about thisrdquo As a result he said he is generally not aware
of where students are located whether at work an airport
offshore or in a combat zone
Asynchronous Options
Because many USC engineering students are out-of-state
or abroad mdash the school has students from 20 different
countries mdash scheduling can be a problem ldquoWe have a lot
of global partnersrdquo said Tran ldquoWe work with international
corporations such as Kuwait Oil Company with engineers
taking masterrsquos and completing PhD programsrdquo
To accommodate different time zones bandwidth limita-
tions and student schedules DENViterbi does not
require students to attend lectures live if itrsquos not feasible
Instead it provides a variety of options for downloading
and streaming materials Some students might use audio
only others might download the recorded lecture which
is available 15 minutes after class for mobile devices and
tablets ldquoThose in petroleum engineering working offshore
or in the military might have Internet access once or twice
a weekrdquo explained Tran ldquoOur program allows them to stay
up-to-daterdquo
The way students use mobile devices to attend lectures
and complete their coursework varies widely although it
does require a certain amount of discipline on the stu-
dentsrsquo part ldquoOn-campus students use mobile devices to
review materialrdquo said Sukhatme ldquoTruly remote students
often do everything on their remote devices In either case
it works quite well for engineering The challenge with
mobile devices is time management The student has to
discard other cognitive load and pay attention to the lec-
ture Also reviewing and relearning can be a challengerdquo
ldquoWith a live interactive component in all classes there
are always challenges as to how we manage the applica-
tionsrdquo concluded Tran ldquoBut on the plus side the faculty
has access to professional students with real-life experi-
ence and the technology keeps the students engaged
The mobile infrastructure enables student successrdquo
Toni Fuhrman is a writer and creative consultant based in
Los Angeles
SHARE
To accommodate different time zones bandwidth limitations and
student schedules DENViterbi does not require students to attend
lectures live if itrsquos not feasible Instead it provides a variety of options
for downloading and streaming materials
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1837
O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1937
1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
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essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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mbuchholz1105mediacom
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
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O N L I N E L E A R N I N G
IT WAS ABOUT a year ago that the
idea of using the Web to provide open-
access online learning at scale was
thrust into the international spotlight InNovember 2012 The New York Times
christened ldquoThe Year of the MOOCrdquo
and a concept that had been percolating
relatively quietly in academia quickly
became The Next Big Thing
Udacityrsquos SebastianThrun threw a wrenchin the MOOC model by
declaring that massiveopen online courses donrsquot
work for higher education
Whatrsquos next for the onlinelearning trend
CAMPUS TECHNOLOGY | January 201418
i S t o c k p h o t o c o m
By John K Waters B R E A K I N G
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1937
1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2137
your top selection
in projectionTRUE LASER
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From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
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essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
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mbuchholz1105mediacom
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
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Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 1937
1Or 12000 hourswhichever comes firstWhen purchased from Sony or authorized resellers2Depends on projector environment and setup conditionscopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeSony and the makebel ieve logo are trademarks of Sony
Introducing the VPL-FHZ55mdashthe worldrsquos first 3LCD laser light source projector Beyond best in class in a class of
its own sonycomlaser
this changes everything
Now a founder of one of the leading
for-profit MOOC providers says mas-
sive open online courses arenrsquot work-
ing in higher education In a recently
published Fast Company interview
Sebastian Thrun co-founder of Udac-
ity and one of the most-often quoted
champions of the MOOC model said
that his company has ldquoa lousy prod-
uctrdquo and revealed that hersquos planning to
shift his enterprisersquos focus from higher
education to corporate training
Thrun a Google Fellow and pioneer
of the self-driving car has a high pro-
file in the MOOC world so his com-
ments provoked widespread reaction
mdash everything from gleeful I-told-you-
sos and barbed comments about his
companyrsquos ldquoSilicon Valley blindnessrdquo
to existing learning research to point-
ed criticisms of Udacityrsquos business
plan and Thrunrsquos hyperbolic branding
and buildup of unrealistic expectations
about an online education delivery
model that is still evolving
Therersquos plenty of evidence mdash and no
shortage of acronyms mdash to suggest
that MOOCs are in fact evolving The
first generation of cMOOCs based on
the connectivist peer-learning model
led to the xMOOCs that hit the market
in 2011 with a more traditional lecture-
based format and the backing of com-
panies like Udacity Coursera and edX
Cathy Sandeen vice president for
education attainment and innovation
at the American Council on Education
(ACE) has identified a third genera-
tion mdash MOOCs 30 mdash which disag-
gregates the elements of the xMOOC
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201419
ldquoThe truth is itrsquos never been at all clear what
people mean when they say lsquoMOOCrsquordquo
mdash Michael Wesch Kansas State University
____________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2137
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From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
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For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
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mbuchholz1105mediacom
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
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requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
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Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2037
Sonyrsquos VPL-CW275 is the 5100 lumen i nstallation projector thatrsquos easy to install easy to operate andmdashat an
estimated street price of l ess than $2100mdasheasy to afford Discover education rebates and warranty upgrades
at sonycomEDUprojectors
even the economics are brilliant
Viewable areameasured diagonallycopy 2013 Sony Electronics IncAll rig hts reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subje ct to change without noticeS ony and the makebelieve logo are trademarks of Sony
for customized uses on campus
Some have labeled versions of this
model ldquosmall private online coursesrdquo
(SPOCs) In early 2013 University of
Texas at Austin psychology profes-
sors James Pennebaker and Samuel
Gosling taught the first ldquosynchronous
massive online courserdquo (SMOC)
which added coordinated live lectures
to the model This past fall some 17
colleges and universities offered a
MOOC variation developed by Anne
Balsamo dean of the School of Me-
dia Studies at The New School (NY)
and Alexandra Juhasz a professor of
media studies at Pitzer College (CA)
called ldquodistributed open collaborative
coursesrdquo (DOCCs) in which classes
are organized around a central topic
and the expertise is spread amongthe participants Last spring Daniel
Hickey associate professor at the In-
diana University School of Education
got a grant from Google to create a
ldquobig open online courserdquo (BOOC) a
MOOC-like class built on Googlersquos
Coursebuilder course management
system for up to 500 students And
coming in 2014 homemade MOOCs
built on a platform that will be man-
aged and hosted on moocorg by edX
What does it say then about the fu-
ture of the morphing MOOC when the
man who has been called ldquoThe Godfa-
ther of MOOCsrdquo seems to be throw-
ing in the towel
According to George Siemens not
that much in the long run Siemens is
a professor at the Center for Distance
Education and a researcher and strat-
egist with the Technology Enhanced
Knowledge Research Institute at Atha-
basca University in Alberta Canada
Back in 2008 Siemens and online
learning maven Stephen Downes de-
signed and taught what is widely con-sidered the first MOOC (of the con-
nectivist variety)
ldquoA year from now wersquoll be talking about
something different from MOOCsrdquo
Siemens told Campus Technology
ldquobut in my view wersquoll still be asking
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201420
__________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2137
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From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
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for todayrsquos colleges and universities
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For a limited time Education customers get a FREE replacement lamp rebate (a value of up to$1170) and a FREE warranty extension to 5 years Visit our website for details
essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2337
O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
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your top selection
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copy 2013 Sony Electronics IncAll rights reserved Reproduction in whole or in part without written permission is prohibitedFeatures and specifications are subject to change without noticeSony and the makebelieve logo are trademarks of Sony
From the auditorium to the lecture hall to the classroom nothing puts the focus on education like a Sony projector
Our innovations include the worldrsquos first commercial 4K projector and the worldrsquos first 3LCD laser projector We do
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essentially the same questions How
do we teach in digital networked en-
vironments How do we teach when
the power balance between a faculty
member and a learner is different than
it was in the past How do we teach
when learning can be tracked and
measured and assessed outside the
university or formal educationrdquo
Those questions point to the underly-
ing trends that spawned the MOOC in
the first place Siemens said mdash namelyrising tuition and the growing influence
of technology and social media on
learning
ldquoMOOCs are a reflection of a series
of trends that continue to influence
the education sectorrdquo he said ldquowhich
means that tomorrow MOOCs could
go away and those challenging as-
pects of our higher education systems
would still be thererdquo
Full Steam Ahead
MOOCs certainly donrsquot seem to be
going away any time soon Thrunrsquos
broody admissions notwithstanding
other MOOC-in-higher-ed ventures
are moving forward apace Future-
Learn for example is busily rolling out courses for a big pilot program in the
United Kingdom Coursera just landed
another $20 million in new funding
The business-oriented social network
LinkedIn announced partnerships with
Coursera edX Udacity and others that
O N L I N E L E A R N I N G
CAMPUS TECHNOLOGY | January 201421
ldquoItrsquos the blended model that gets the improved
outcomes that gives the MOOC a different role
mdash as a resource that can improve the quality of
the residential university experience rather than
an entity that competes with itrdquo
mdash George Siemens Athabasca University
__________________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
8132019 CPT_20140101_Jan_2014
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 201422
O N L I N E L E A R N I N G
will make it possible for members to cite their completed
MOOCs in their reacutesumeacutes Stanford Universityrsquos (CA) Ven-
ture Lab project has blossomed into NovoEd which is part-
nering with the Carnegie Foundation for the Advancement
of Teaching on MOOC-like approaches to support college-
level quantitative literacy and math skill development And
Udacityrsquos own partnership with Georgia Tech to offer the
first fully accredited MOOC leading to a low-cost Master of
Science in Computer Science degree is about to bear fruit
The program was developed in partnership with ATampT and
is set to launch this month
Siemens has mixed feelings about all the entrepreneurial
activity erupting around MOOCs He said he was happy ini-
tially to see pioneers like Thrun and Courserarsquos Andrew Ng
and Daphne Koller ldquoexperimenting and trying to stir up the
inertia in the education sectorrdquo but the hype generated by
Thrunrsquos branding activities in particular ldquoderailed the qual-
ity conversationsrdquo among researchers and educators about
the challenges MOOCs were addressing
Thrun went on the record early with rhapsodic predictionsabout the impact of MOOCs on higher education ldquoYou can
take the blue pill and go back to your lecture of 20 stu-
dentsrdquo he told journalist Blake Graham shortly after his first
MOOC experiment at Stanford ldquoBut Irsquove taken the red pill
and seen wonderlandrdquo A few months later he told Wired
magazine that in 50 years the proliferation of MOOCs
would reduce the number of institutions delivering higher
education worldwide to 10
This kind of rhetoric cast the MOOC as competition for
traditional colleges and universities which would eventually
rile faculty and Siemens argued obscure the potential of
the model to expand services to students and the commu-
nity But he also noted that that language has been chang-
ing as MOOCs are increasingly seen less as models that
might replace faculty and more as potential extensions of
the university
No ldquoOne Course Format to Rule Them Allrdquo
Thrunrsquos announced pivot away from higher ed comes after
San Jose State University (CA) published the initial re-
sults of a much-talked-about experiment with a for-credit
MOOC program developed with Udacity Disappointing
student performance prompted the school to put the pro-
gram on pause this past fall with plans to start it up again
this month Lost in the headlines generated by those re-
sults Siemens pointed out is an earlier SJSU program de-veloped with edX the joint effort of Harvard (MA) and the
Massachusetts Institute of Technology to create an open
source online learning platform That program provides edX
courses as optional resources for SJSU professors who
want to use them for flipped classes
ldquoIt added a MOOC layer to existing university activity and
that produced significantly better resultsrdquo Siemens said
ldquoThatrsquos the biggest change wersquore seeing now Itrsquos the blend-
ed model that gets the improved outcomes that gives the
MOOC a different role mdash as a resource that can improve
the quality of the residential university experience rather
than an entity that competes with itrdquo
Alexander Halavais associate professor in the School of
Social and Behavioral Sciences at Arizona State Universi-
ty is a social media researcher well known higher ed blog-
ger and president of the Association of Internet Research-
ers He agreed that pitting the MOOC makers against the
colleges and universities whether part of the plan or a by-
product of the hype has been counterproductive
ldquoMOOCs have at least in the incarnation that has been
especially pushed by Udacity been hyped to a ridiculous
degreerdquo Halavais said ldquoIn particular placing them in ten-
sion with a traditional liberal arts classroom which is a pretty
rare beast is guaranteed to make them a losing proposition
Itrsquos not about MOOCs replacing courses at liberal arts col-
leges Itrsquos about learning happening across a large numberof institutions and networks in lots of new ways and making
sense of that new complexityrdquo
Halavais sees the MOOC as ldquoa collection of disruptive
elements sparking something else in the higher ed ecosys-
temrdquo and doesnrsquot believe the term ldquoevolutionrdquo fits in that
context ldquoMOOCrdquo is shorthand for ldquoexperimenting with on-
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O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
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Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2337
O N L I N E L E A R N I N G
line education at scalerdquo he said But the term could work
he allowed if the evolution of the MOOC is seen as more
of a Cambrian Explosion in which a large number of new
approaches are appearing quickly and disrupting the eco-
system as a whole
ldquoThere isnrsquot one course format to rule them allrdquo he said
ldquoThere never will be and there never should be MOOCs
were and are just one potential collection of approaches to
organizing a courserdquo
An Ongoing Evolution
In fact said ACErsquos Sandeen ldquoMOOCrdquo may be a sexy buzz-
word for the press but for those in the thick of educational
research itrsquos just another stage in the ongoing evolution of
online learning Even among the big three providers itrsquos an
imprecise category she noted Coursera is all about global
access so ldquomassiverdquo was always part of its strategy as was
partnering first with elite universities to gain enrollments
Udacity was always about a higher level of instructional de-
sign and the use of analytics The resulting MOOC was amuch more vertically integrated and controlled product In
the middle is edX a nonprofit that integrates a high degree
of instructional design into its programs but provides little
instructional design support for institutions
ldquoThe MOOC is going in all sorts of directionsrdquo Sandeen
said ldquowhich is understandable But we at ACE still be-
lieve therersquos some promise in the idea of using MOOCs to
help students gain degrees Some institutions will accept
MOOCs for credit if they have third-party validation associ-
ated with them and usually some authentication And some
employers may consider MOOCs on job applications So
there are many different ways in which this story will con-
tinue to unfoldrdquo
The most exciting thing about that unfolding story said Mi-
chael Wesch associate professor of cultural anthropology at
Kansas State University is the way those who are experi-
menting with and changing MOOCs are dissolving catego-
ries and ldquomaking us rethink what it is wersquore actually up tordquo
ldquolsquoMOOCrsquo is not so much a definable thing as a rallying
cry to serve people who cannot come to traditional higher
ed institutionsrdquo Wesch said ldquoThe term has taken on a lot
of baggage but I suspect we wonrsquot be using it for much
longer The truth is itrsquos never been at all clear what people
mean when they say lsquoMOOCrsquordquo
Gerry McCartney CIO at Purdue University (IN) is no
fan of the MOOC in higher education and said corporatetraining is a much more appropriate application of the mod-
el However he applauded the MOOC makers for demon-
strating that ldquocontent has almost no valuerdquo
ldquoThe money is not in the contentrdquo he said ldquoItrsquos not in the
material and it never was I can watch The History Channel
and learn a whole pile of stuff but I donrsquot get college cred-
its for that What a MOOC does is automate a part of the
process that was already fairly low value Thatrsquos what the in-
vestors missed Yoursquore not hitting the high-value part of the
equation Itrsquos not just a question of well now we can get the
best Chaucerian professor in the world and have her teach
one class to everyone in the whole world They can just go
read her book if they want that experience Itrsquos the personal
interactions with the people who are in the room with you
mdash the instructors the other students mdash that have the value
And thatrsquos not scalablerdquo
Amin Saberi the Stanford associate professor of manage-
ment science and engineering who developed the NovoEd
platform argued that Thrunrsquos pivot has within it something
essential for the evolution of the MOOC in higher education
ldquoWe need that kind of willingness to acknowledge les-
sons learned and to make changes accordinglyrdquo Saberi
said ldquoWe maybe donrsquot think of him as humble exactly but
this shows a kind of humility that we need to move forward
The technology of the Web and online education are going
to continue to have a disruptive effect on higher educationbut MOOCs are just one model We will all be learning our
lessons and then applying them in slightly different ways as
online learning evolvesrdquo
John K Waters is a freelance writer based in Mountain
View CA
SHARE
goback
to TOC
NEXT A Collaborative
Approach to
IT SupportCAMPUS TECHNOLOGY | January 201423
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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Reprints For reprints posters plaquesand permissions go to 1105reprintscom
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
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CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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mbuchholz1105mediacom
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
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Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
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copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
8132019 CPT_20140101_Jan_2014
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 201426
H E L P D E S K
goback
to TOC
NEXT 5 Advantages of
Online Advising
some highly complex piece of software they have to learn
Yoursquove seeded the online community with quality content
you want everybody to listen to and check outrdquo
Now people create their own training sessions with the
webcam recording features built into the program Users
simply log in to the site the camera on their computer
ldquoactivatesrdquo and the recording can begin
Getting IT ldquoOut of the Wayrdquo
Users access INsite through a customized portal page
with featured content and recent and popular posts ques-
tions and video series The latter are collections of videos
created to address a given topic Staff can filter results by
type of resource subject category and tags They can also
choose to ldquofollowrdquo specific contributors which is how
functional areas within the university are staying on top ofcurrent department activities
The service has been well adopted within Davenport
reported Miller Recently for example the university has
been posting content into INsite to help staff prepare for the
goal-setting process ldquoWersquove got 584 full-time staff and
there are some goal-setting videos that have that much traf-
fic on them People are going in there to figure out lsquoHow
am I supposed to write those Smart Goals againrsquordquo
But what most amazes Miller he said is the cultural
impact of the social learning platform that provides con-
nections across geographic boundaries
ldquoIf you look at our organization we are spread out across
the state with significant numbers of students and staff in
multiple locations Without having to deploy all kinds of
specialized software we can leverage the Web for learn-
ing instead of just e-mailrdquo Miller said
One example A couple of years ago Davenport began a
ldquovirtual in-seat learningrdquo (VISL) program that allows students
to participate in higher-level courses at other campuses by
connecting synchronously via webcam and videoconferenc-
ing software But the institution was finding that VISL ldquoworksreally well in some places and not so well in other placesrdquo
Miller explained ldquoWe would hear from Saginaw that they
were having all sorts of trouble with instructors not standing
in front of cameras Students in the remote locations would
see the whiteboard but they wouldnrsquot see the instructorrdquo
However Davenportrsquos Holland campus was having ldquofan-
tastic successrdquo Miller continued To help share their skills
the Holland faculty used INsite to record and post a series
of videos on best practices for VISL This grassroots effort
became a ldquoreally popular video seriesrdquo he recalled
Miller was quick to credit users for the benefits of the
social learning system ldquoPeople would start thanking me
for it but IT had nothing to do with this wonderful success
I told them lsquoGo thank Linda in Hollandrsquo They just used
these tools exactly the way they were meant to be used
to roll out learning socially on the other side of the state
without any big roadshow or training event They were able
to put this stuff up thererdquo
As a result student surveys are showing growing satisfac-
tion with VISL from multiple locations And said Miller ldquoI can
personally guarantee you that our faculty are feeling much
more confident about their ability to deliver class materials
this way which was the goal of those training videosrdquo
Miller now is an advocate for social learning ldquoWhen itrsquos top
of mind you can take action When somebody else needs
an answer they can go out and look for it which is prettynicerdquo he declared ldquoThe best tool is the one where you donrsquot
need IT to use it You just need us to get it working Once
itrsquos working you just need us to get out of the wayrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
ldquoEverybody loves our help desk but when we donrsquot have to deploy
help desk resources to fix things that people should be able to do
themselves thatrsquos a win for usrdquo mdash Brian Miller Davenport University
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201427
5Online technologies are moving advising out of
academic offices and onto the Web where students
gain anytime anywhere access to advisers and tools
to help them succeed By Dian Schaffhauser
Ways Online Advising Can
Improve onFace-to-Face
A LOT RIDES on the shoulders of college
advisers Theyrsquore the ones who make sure students
have the right mix of courses to graduate They help
out with information and guidance about transfercredit and policy financial aid personal concerns
study abroad opportunities academic petitions
or special requests complaints about instructors
dropping and adding courses and making referrals
to other campus services Theyrsquore often expected to
help students set life goals and explore career options
They evaluate studentsrsquo academic progress and help
steer them toward reaching their academic goals
s h u t t er s t o ck c om
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
8132019 CPT_20140101_Jan_2014
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ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
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mbuchholz1105mediacom
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
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requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
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Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 201428
S T U D E N T S U C C E S S
Itrsquos a heavy load but when you take into consideration the
fact that many advisers are responsible for hundreds of stu-
dents at once the task seems almost superhuman As a result
institutions have turned to online systems to streamline the
process helping automate administrative tasks and giving stu-
dents self-service access to decision-making tools But even
as the use of technology has grown tremendously in the work
of academic advising the human element is still an important
part of the mix Here CT looks at five ways online advising sys-
tems can complement mdash and even improve mdash face-to-face
1) Making Requirements Transparent
As is typical of most sizable institutions the University of
Hawaii System offers a variety of pathways to a degree
including a ldquotonrdquo of exceptions and special allowances for
particular students said Gary Rodwell architect of the insti-
tutionrsquos STAR degree-audit system First released in 2006
STAR lets students track their progress toward their degrees
Rodwell described it as a cross-institutional ldquocloudrdquo interface
over the systemrsquos Banner student information systemWhen students were given permission to bypass a partic-
ular class sometimes those exceptions would show up in
STAR and sometimes they were written out on a piece of pa-
per tucked into a file That in turn led to disputes over course
requirements and waivers as students moved from one major
to another or from one university or college to another
In the name of transparency a watchword for the STAR ini-
tiative the vice chancellor strong-armed the systemrsquos Council
of Academic Advisors into agreeing that all advisory excep-
tions needed to be put into STAR Now ldquoeverybody can see
whatrsquos going on and students can move to different programs
and majorsrdquo Rodwell said ldquoItrsquos still not 100 percentrdquo he ac-
knowledged but it did ldquomove things along a lotrdquo
That transparency has also shed some light on conflict-
TOP TIPS FOR DEPLOYING ANONLINE ADVISING SYSTEMDonrsquot worry about mobile yet Usage analytics at the University of Washington show that students donrsquot expect to do
their academic planning on a small screen ldquoAcademic planning is not something that people do every dayrdquo said IT Student
Program Director Darcy Van Patten While a ldquomobile-first perceptionrdquo exists she explained ldquoCertain interactions that arehighly complex require processing of a lot of information at the same timerdquo Those activities are tough to do on a mobile device
Keep advising solutions student-centered The University of Hawaii conducted surveys among the student popula-
tion before it set out to design and build its STAR online advising system And at UW the development teamrsquos user experi-
ence designer spent two months interviewing students to understand their needs She used those to create four separate
ldquopersonasrdquo one-page descriptions of end user ldquotypesrdquo that help steer development priorities
To improve student engagement get advisers engaged Even though it was the student technology fee committee
that commissioned development of UWrsquos MyPlan online advising system the university has learned that itrsquos not enough to
promote use of the advising system to students alone ldquoA lot of adoption is going to be because of the influence of advisers
on this processrdquo said Van Patten ldquoSo itrsquos incorporated into how they talk to their students about planning how they use
their face-to-face time itrsquos not something thatrsquos separaterdquo
Pursue staged development In order to track the functionality of its online advising tool Advising Sidekick Brown
University (RI) started with the needs of its 2009 freshman class Said Director of IT Christopher Keith ldquoAs the class of
2013 entered as first-years we had enough functionality for them to upload their letters to advisers In 2010-11 we had
to develop the ability for 1500 sophomores to declare an academic majorrdquo Now 10 distinct modules meet the needs of
students at different points in their academic careers
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2937
ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
8132019 CPT_20140101_Jan_2014
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
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mbuchholz1105mediacom
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
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copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 2937
ing academic requirements within the
university system Individual schools in
Hawaii may have different requirements
for the same degree For example one
may require more social sciences units
than another However a global agree-
ment among the institutions says that
if you meet the requirements for one
campus you meet them everywhere
Sorting that out ldquowithout STAR is very
hard work but STAR does it automati-
callyrdquo Rodwell said
As a result the campuses are being
forced to reconsider their requirements
ldquoItrsquos actually quite goodrdquo he added The
online advising system is identifying
conflicts among the academic
programs and forcing faculty
from across the system ldquoto talkabout corerdquo
2) Helping Advisers
Take Action
A major goal of MyPlan de-
veloped at the University of
Washington was to offer a
tool that pulls together all the
information needed by stu-dents and advisers into a sin-
gle place ldquothatrsquos actionablerdquo
said Darcy Van Patten stu-
dent program director in the
universityrsquos IT organization
Funded through the student
S T U D E N T S U C C E S S
CAMPUS TECHNOLOGY | January 201429
VIDEO Bob Bramucci vice chancellorof technology and learning services forthe South Orange County CommunityCollege District (CA) talks about whystudent advising should be a blend offace-to-face and online toolsFor a captioned version visit CT on YouTube
___________
____________
Click for Mac
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3037
CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
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vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
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CAMPUS TECHNOLOGY | January 201430
S T U D E N T S U C C E S S
technology fee MyPlan allows students to search for cours-
es receive recommendations from advisers map out plans
by quarter and monitor their academic progress through a
degree-audit function Previously students relied on an as-
sortment of applications mdash word processors spreadsheets
the course catalog the time schedule and a legacy degree-
audit system mdash to cobble together academic plans Now
with MyPlan once the student has a plan in place it can be
shared (or not) with an adviser and an in-application mes-
saging feature can be used for back-and-forth conversation
Because advisers in the central advising staff at UW may beassigned rosters with several hundred students they have little
time to start from scratch with each student especially those
who come in ldquobelieving that we have four or five majorsrdquo (The
university has about 160 majors) Now advisers can have an
introductory meeting and tell students ldquoWhy donrsquot you go out
to MyPlan do some exploration start to develop a plan and
then letrsquos sit down and start to talk about that planrdquo The result
has been a reduction in the use of face-to-face advising ldquofor
things that could be met in other waysrdquo mdash while making thecollaboration between student and adviser ldquomore efficient but
also more value-addrdquo said Van Patten
3) Guiding Recommendations
If Amazon can figure out what we might want to read next why
shouldnrsquot schools be able to tell students what courses they
ought to take next Thatrsquos the idea behind the guided recom-
mendation functionality in Degree Compass a course recom-
mendation tool developed at Austin Peay State University
(TN) and acquired by Desire2Learn early last year Using pre-
dictive analytics based on grade and enrollment data the pro-
gram provides two kinds of insight a sequence of courses
that best suit a studentrsquos program of study and a star rating
to inform the student about how well he or she is expected to
do in any given course The student makes the final decisions
ldquoWe sort of hoped that when students made more in-
formed choices they would do better And they haverdquo saidTristan Denley the mastermind behind that online service
who has since moved from the university to the Tennessee
Board of Regents as vice chancellor for academic affairs
A similar pursuit mdash informing choices mdash comes into play
with UHrsquos STAR but in that case an academic pathway
diagram lays out a studentrsquos progress toward a degree As
Rodwell pointed out a lot of students assume that once
they hit 120 units theyrsquoll be eligible for a degree Itrsquos a shock
to realize that what courses they take is just as important
ldquoThis is [part] of the evolution of trying to find a trigger point
that students really find valuable right from the beginningrdquo
he said ldquoThe issue we want to overcome is that a true lib-eral arts education is really diverse in what you can take to
ADVISING STUDENTS WHERE THEYHANG OUT ONLINEHand-crafted advising systems are great mdash if you can get rsquoem But some schools are supplementing their student outreach
with online media they know students inhabit or wear comfortably The advisers in the College of Arts amp Sciences at Texas
Tech run a Facebook fan page University of Oregon advisers maintain a blog called ldquoGrade First Aid Your Guide to a
Healthy GPArdquo The Academic Success Center at the University of Nevada Las Vegas maintains a Twitter account Ohio
State provides advising in person or via video Advisers at Northern Illinois University use Skype as well as face-to-face
Radford University (VA) offers a public chat room where students can tune in and pose anonymous questions
Some experiments however have seen their day and passed into obscurity like the advising podcast produced by Uni-
versity of Washington advisers which still lives online in a hundred episodes but hasnrsquot been updated since 2009 or
the Second Life advising center maintained by the Penn State World Campus which generated a lot of attention when it
launched in 2009 but now presumably exists only in the archives of the virtual world platform
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
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S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
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CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
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httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
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C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
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vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
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S T U D E N T S U C C E S S
meet the requirements but that leaves so much choice open
for students You can choose from 1500 courses Yoursquore
numb because you canrsquot possibly make that decision STAR
guides you down and down through those choicesrdquo
4) Finding Hidden Information
Frequently the inability to steer through university process-
es holds students back from obtaining their degrees and
these people may never reach out for professional help
ldquoThere is some high percentage of students who go in and
out of college having never seen an adviserrdquo said UWrsquos VanPatten ldquoItrsquos a reality whether you have good systems or bad
But if you have good systems [students are] getting better
information than they would have otherwise and at least
theyrsquore not purely self-advising or peer-advisingrdquo
In fact online advising systems can help uncover informa-
tion that might be missed by both student and human advis-
er In a process called
ldquoreverse transferrdquo for
example UHrsquos STARsystem informs stu-
dents when theyrsquove
earned a degree even
if they were unaware
of it As Joy Nishida
assistant director of
the STAR Technology Office explained students of Hawaiirsquos
public institutions can pursue a degree at any campus from
any campus Somebody attending Manoa for example could
receive a degree from Hilo as long as a stipulated number of
credits are earned from the degree-granting university
This could happen for instance when somebody transfers
from a community college to a four-year school without com-
pleting an associatersquos degree As classes are taken at the
second school STAR automatically sends those new credits
back to the first institution to see what the result is ldquoWhen
theyrsquore eligible it says lsquoBlingrsquordquo Rodwell noted Thatrsquos impor-tant because ldquoif you have these milestones along the way it
helps the student go forward with the next degreerdquo
5) Improving Human Interactions
The most effective online advising systems act as a kind
of exoskeleton that extends human advisersrsquo capabilities In
one example UWrsquos Van Patten cited a student who was
pursuing a double major one in community environment
and planning and another in civil engineering His goal wasto finish his studies in as timely a manner as possible With
the help of undergraduate adviser Mariko Navin the stu-
dent was able to use MyPlan to create a roadmap of all the
courses he would need In that process adviser and student
also uncovered a way to add two minors mdash in mathematics
and urban planning mdash and graduate in the same time
A student could do all of that on his or her own said Van
Patten ldquobut they would have to cross-reference the majors
and the minors and make sure they havenrsquot made mistakes I
love that MyPlan could help that student but it couldnrsquot have
been done had he not also sat down with Mariko his adviserrdquo
In other words the current crop of online advising tools
supplement mdash not supplant mdash face-to-face time between
adviser and student With every form of outreach the ad-
viser is tending to job one helping the student make the
decision to remain in college excel or extend by providing a
one-on-one relationship that forges a personal link betweenstudent and institution
The tools themselves are making students ldquomore lsquoplanfulrsquordquo
as one UW adviser expressed it to Van Patten Online advis-
ing programs are making students think more about their aca-
demic planning early on so theyrsquore more intentional about the
coursework that they take ldquoThatrsquos a great resultrdquo she said
ldquoTheir No 1 priority is registration and getting the classes
they need but at the same time they need to be thinking
ahead mdash theyrsquore not just getting into classes but the rightclasses Itrsquos kind of like the difference between lsquoHelp me do
the things Irsquom doing betterrsquo and lsquoHelp me do better things
and be more effective in my decision-makingrsquordquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
goback
to TOC
NEXT Helping Students
Tune in on Any
Device
VIDEO EXTRAS
To learn more about the advising systems inthis article check out these online videos
University of Hawaii STAR for Students
Academic Pathway
University of Washington MyPlan
Desire2Learn Degree Compass
CAMPUS TECHNOLOGY | January 201431
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3237
S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3337
CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
8132019 CPT_20140101_Jan_2014
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CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3637
C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
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Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
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warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3237
S T U D E N T E N G A G E M E N T
CAMPUS TECHNOLOGY | January 201432
dian schaffhauser
Faculty members at the City University of New York are using student response softwareto keep students awake and attentive in class
research project using the program in their classes as a tool
to improve student performance
Finding an Attention-Grabber
Wandt was convinced there had to be some form of technol-
ogy that would allow him to reach students through theirsmartphones and tablets and encourage them to stay atten-
tive in class He discussed the problem with a doctoral stu-
dent who also happened to be a software engineer and on
a lengthy bus ride shortly after that conversation the student
created a rudimentary version of what Wandt sought A quiz
built with PowerPoint slides would show up on the screen
in class and a student would use software on his com-
puting device to answer each question submitting his
e-mail address for identificationldquoIt was very basic and it didnrsquot do much but I
knew we were going in the right directionrdquo
said Wandt
Then Wandt attended an education technolo-
gy conference and happened to hit the trade
show booths where he discovered Via
Response This program from a company of the same
name is a Web-based tool that lets the instructor create
quiz content that can be delivered to student devices for
assessments homework polling and social learning ses-
sions It integrates with Blackboard Desire2Learn and
Instructure Canvas it interoperates with other learningmanagement systems via the IMS Global Learning Tools
Interoperability specification
Helping Students Tune in on Any Device
WHEN STUDENTS enter one of Adam Wandtrsquos
night courses at the City University of New York John Jay
College of Criminal Justice campus the first thing they do
is sit down and turn on their computing devices They know
that at precisely 615 pm theyrsquoll be able to access that eve-
ningrsquos quiz for exactly 10 minutes After that itrsquos no longeravailable and theyrsquoll lose any credit they could have received
Wandt continues to pop up polls and other interactive
activities throughout the class time The goal to keep these
working adults and tired graduate students awake and
engaged in the class after a long and tiring day of well life
Wandt an assistant professor and deputy chair for aca-
demic technology in the Department of Public Manage-
ment at John Jay hasnrsquot always structured his courses this
way But over and over he was finding that even his beststudents were coming to class exhausted and ill prepared
for a two-hour session on information security Plus they
were continually distracted with their mobile devices
The solution he eventually adopted turned out to be a soft-
ware application that could be used in multiple ways To test
it out Wendt and a group of CUNY faculty undertook a
s h u t t er s t o ck c om
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3337
CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3437
CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3637
C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
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Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
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The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3337
CAMPUS TECHNOLOGY | January 201433
S T U D E N T E N G A G E M E N T
P H O T O B
Y
G A R Y
P A R K E R
Campus Technology Innovators Awards recognize
higher education institutions technology projectleaders and vendor partners that have workedtogether to deploy innovative technology solutions
to higher education challenges
6 Award Categories
and Policy
Of1047297cial Sponsor of the
2014 Campus Technology Innovators Awards
2013 InnovatorsSan Jose State University
Derrick Meer president and co-
founder of Via Response told Wandt
that hersquod supply a free semester-long
license of the software to any class of
a faculty member who wanted to try it
out (While the program is always free
to faculty students pay at most $20
per semester for access the price
goes down for longer commitments)
Wandt took that offer back to one of
the academic technology subcommit-tees he participates in the Academic
Technology Research and Develop-
ment Group Skunkworks as itrsquos also
known pulls 40 active volunteer
researchers from almost every cam-
pus in CUNY to meet virtually and talk
about academic technology A hand-
ful of them mdash representing LaGuar-
dia Community College The City College of New York Lehman Col-
lege Queensborough Community
College and Queens College mdash
agreed to join Wandt at John Jay Col-
lege in a research project during the
spring 2013 semester to try the soft-
ware with their students and report
back on how it worked
ldquoWe had professors in biology chem-
istry philosophy public policy and
cybersecurity all trying this stuff out in
the same timerdquo recalled Wandt ldquoWe
gave them the software we set them
free and what we were really impressed
to find out was that almost every
researcher did something differentrdquo
Attendance and Polling
One instructor used the program sim-
ply to take attendance At the begin-
ning of class the faculty member would
display an attendance slide with a
password for the night which students
had to be in class to see A student
would pick up his device log into Via
Response enter the password and berecorded as being in attendance
Wandt tried a similar approach for the
first couple of classes and found that it
forced students to get to class on time
so theyrsquod see that password before it
disappeared But after a class or two
_____________________________________________________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3437
CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3637
C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
Mark D BuchholzWest Coast Sales DirectorC (714) 504-4015
mbuchholz1105mediacom
MF HarmonEastern Region Sales ManagerP (207) 883-2477C (207) 650-6981mfharmon1105mediacom
Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
Subscriptions For questions onsubscriptions or circulation contact AnnetteLevee 512-301-2632 (phone) 512-301-3361 (fax) alevee1105mediacom
Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3437
CAMPUS TECHNOLOGY | January 201434
S T U D E N T E N G A G E M E N T
he eliminated that and replaced it with his quiz
Wandt said he frequently hears complaints from under-
graduate professors who ldquohate to take attendance because
it takes too much timerdquo But in some cases theyrsquore required
to do so by law ldquoIn this circumstance you could put [the
attendance feature] on the screen time it for 10 or 20
seconds and then turn it off Whether you allow students
to register late or not is up to yourdquo
Two other researchers mdash including Wandt mdash used the
system as a classroom clicker ldquoThe student doesnrsquot have to
go to the bookstore and spend $40 or $50 on [a dedicateddevice] theyrsquore never going to use againrdquo he noted ldquoThey
use their smartphones laptops or tabletsrdquo He would create
ldquoquick pollsrdquo in advance to make sure the students under-
stood the topic or to make sure they stayed on topic
Homework and Tests
Other researchers in the project used the homework module
of the program The instructors would enter questions into a
ldquocurriculum content bankrdquo and then assign a set of homeworkquestions to the students ldquoThen they were able to monitor
the homework module over the course of the weekrdquo Wandt
explained ldquoIf they saw students not taking the homework [or]
having difficulty with the questions they could reach out If
students did very well they could congratulate themrdquo Then
right before a class would begin the teachers could check
the general metrics to see where the majority of students had
problems so they knew what subject matter to emphasize
ldquoWe donrsquot want to waste class time going over ideas and
topics that students are already proficient with By using
the homework module professors were able to get a real-
ly good idea of where their studentsrsquo strengths and weak-
nesses were before they came into the classroom so they
could focus on the right placesrdquo he added
Wandt expanded on his quiz practice by delivering full-
length midterms and final exams through the sof tware But
in those cases he also recommended that students bringin a laptop or use a college-supplied one ldquoIt could be a
little problematic taking a 50-question quiz on a smart-
phonerdquo he noted The program allows for multiple choice
true-false short answer and long answer questions
Magical Metrics
When the semester ended Wandt surveyed the students
in his class and those from another course on the soft-
warersquos usability and valueThe majority of respondents mdash 69 percent mdash found the
program ldquointuitiverdquo or ldquovery intuitiverdquo Most students were
able to get the software going on their devices with little help
Three-quarters were able to use it without any outside help
The others ldquoneeded somebody standing over their shoulder
for a minute or two of helprdquo But for the most part he added
faculty and students ldquocould get set up on day onerdquo
To avoid delay in his courses now Wandt asks his students
to set up the software before class He ensures it happens
by giving them a homework assignment in the program ldquoI find
that works really wellrdquo he said ldquoIt gives the student time to
play around with it before they come into the classroomrdquo
The entire student survey group ldquoagreedrdquo or ldquostrongly
agreedrdquo that the use of Via Response ldquoforcedrdquo them to
come better prepared for the class 90 percent said it
helped them succeed ldquoI think these are really the magical
metricsrdquo Wandt reported ldquoThe reason I started this proj-ect was because as a professor I was getting very frus-
trated with my students not reading properly before class
I understand their stresses that theyrsquore busy But I also
need to make sure when we all get into the classroom we
can have a very targeted conversation about something
they already have a background onrdquo
Applying technology to encourage students to prepare
for class could help them in small but influential ways to
fulfill their learning objectives Wandt observed ldquoIf we canget over our preconceived notions about smartphones in
class [being] bad we can really give them tools that will
help them succeed in the long runrdquo
Dian Schaffhauser is a senior contributing editor of Cam-
pus Technology
SHARE
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3637
C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
Mark D BuchholzWest Coast Sales DirectorC (714) 504-4015
mbuchholz1105mediacom
MF HarmonEastern Region Sales ManagerP (207) 883-2477C (207) 650-6981mfharmon1105mediacom
Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
Subscriptions For questions onsubscriptions or circulation contact AnnetteLevee 512-301-2632 (phone) 512-301-3361 (fax) alevee1105mediacom
Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3537
Sally Johnstone a true pioneer in the use
of technology in higher education has
worked extensively in high-level technol-
ogy policy strategy and application for the
advancement of higher education at pres-
tigious education institutions and in pro-
fessional organizations collaborations and
projects Today she is the vice president
for academic advancement at Western
Governors University a competency-
based online institution At the WICHE
Cooperative for Educational Technologies
annual conference this fall Johnstone
joined a panel that reflected on changeover the past 25 years particularly in on-
line learning Below CT asked Johnstone
to share some of her own perspectives
CAMPUS TECHNOLOGY What is dif-
ferent now from 25 years ago and
how is that driving change in higher
education
JOHNSTONE Therersquos a series of societal
issues now that are driving some real re-
thinking and changes within postsecond-
ary education One is the terrific push by
our policy leaders for more credentialed
citizens both to enable us to compete in-
ternationally and also for us to be able to
have a fully employed adult citizenry
Another big push that wersquore seeing at
both state and federal levels is for more ac-
countability within higher education Withthe reality that we now have the capacity
for better analytics mdash because of all the
technologies that are in place to collect very
good data mdash the question becomes Why
arenrsquot we all using the very best practices
that we know will ensure or at least in-
crease the chances of student success
And today this discussion is very public
The examination of student success and
accountability is no longer taking place be-
hind closed doors rather this is a very open
experience for everyone
Add to all this a whole new set of stu-
dents On the one hand we see the in-
clusion of more working adults within our
student framework and postsecondary
institutions and organizations still must
change in order to meet those students
on their own terms mdash working adult
students are not going to come to cam-pus and sit in classrooms all day This
demands technological flexibility Wersquore
learning more and more about what
works well and what doesnrsquot mdash and what
kinds of pedagogical practices we need
to include in the support for working adult
students (or post-tradition students)
Finally when we look at students who
are coming into the postsecondary sys-
tem straight out of secondary school we
see generally younger folks who are typi-
cally engaged with all kinds of technolo-
gies and are used to personalizing every-
thing around them what they choose to
look at who they choose to communicate
with how they set up their communica-
tion patternshellip They are always going to
go for whatever technology works best
and they have high expectations for the
quality of what they are using These arepeople entering our postsecondary sys-
tem bringing these high expectations
Frequently there is a big clash between
their expectations and the capacity that
we have on what we think of as our more
traditional campuses The bottom line is
Technology Change Is How You Use ItIn the face of changing technologies and student needs institutions must reevaluate the nature
of learning in higher education
By Mary Grush
C-Level View
CAMPUS TECHNOLOGY | January 201435
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3637
C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
Mark D BuchholzWest Coast Sales DirectorC (714) 504-4015
mbuchholz1105mediacom
MF HarmonEastern Region Sales ManagerP (207) 883-2477C (207) 650-6981mfharmon1105mediacom
Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
Subscriptions For questions onsubscriptions or circulation contact AnnetteLevee 512-301-2632 (phone) 512-301-3361 (fax) alevee1105mediacom
Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3637
C-Level View
CAMPUS TECHNOLOGY | January 201436
SHARE
There is a terrific demand for very differ-
ent ways of doing things and for very dif-
ferent ways of using technologies
CT How has the use of technology in
higher ed changed over the past 25
years and what are some changes we
still need to make
JOHNSTONE When we look backwards
about 25 years we see that we were using
certain kinds of technologies that enabled
us to reach students who were not coming
to a campus Most of those technologies
were video or audio based but our use of
them basically meant that we were export-
ing the classroom We had satellite and
cable television and the like These enabled
the faculty member to reach beyond what
he or she did in the face-to-face setting and
export that usually to certain fixed sites It
reached places where students may have
gathered for access
As we move forward in time and the
Internet is ubiquitous we have incred-
ible storage capacity amazing transmis-
sion speeds and multiple different kinds
of receiving devices So now we have a
great framework to reach out everywhere
Unfortunately we are still somewhat stuck
in that old model of mostly exporting the
classroom
CT But isnrsquot that changing
JOHNSTONE Yes Itrsquos difficult though
because people think in terms of faculty
ldquocontrollingrdquo the curriculum And I would
agree that faculty should always control
the curriculum within their programs
But Curriculum today may no longer
be so focused on what goes on inside a
classroom When we move into another
way of thinking about how we can help
make students successful and how we
can change our thinking around postsec-
ondary education and begin thinking in
terms of competency-based education
we really shift the conversation dramati-
cally Then the pedagogy does not have
to be ldquoexporting the classroomrdquo Instead
we can talk with faculty about curricu-
lum being their definition of what it is that
students need to learn and how you are
going to know whether they have actually
learned it
CT Does that shift mean placing more
focus on assessment and less on
classroom delivery
JOHNSTONE Assessment will mean dif-
ferent things for different fields In many
ways it may mean different things for dif-
ferent institutions allowing institutions to
maintain their own unique identities But
strong assessments make learning ex-
plicit So when you begin having that kind
of conversation with faculty the notion of
how the learning takes place becomes
much less important than the ability to
demonstrate the skills and knowledge
that are expected the learning outcomes
CT If demonstrating outcomes is
more important than the specific de-
livery of education does that open up
the use of various learning resources
JOHNSTONE The growth of open edu-
cation resources and the variety of high-
quality learning resources available to stu-
dents today plays right into that Resources
like Khan Academy along with materials
available from publishers that are truly per-
sonalized learning activities can be incor-
porated There are incredible materials that
are just emerging and being used that are
terrifically interactive and help students be
actively engaged in learning
CT Then how would you summarize
the change you are looking for now
JOHNSTONE We can change the na-
ture of learning within the structure of
postsecondary education letting faculty
be in charge of the curriculum mdash but re-
defining the idea of curriculum to include
what it is students need to know and how
we are going to measure that We can
offer students a much wider variety of
learning resources This all takes us back
to our efforts to better serve the needs of
working adult students while meeting the
expectations of our technologically con-
nected students for a more personalized
experience
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
Mark D BuchholzWest Coast Sales DirectorC (714) 504-4015
mbuchholz1105mediacom
MF HarmonEastern Region Sales ManagerP (207) 883-2477C (207) 650-6981mfharmon1105mediacom
Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
Subscriptions For questions onsubscriptions or circulation contact AnnetteLevee 512-301-2632 (phone) 512-301-3361 (fax) alevee1105mediacom
Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________
8132019 CPT_20140101_Jan_2014
httpslidepdfcomreaderfullcpt20140101jan2014 3737
Wendy LaDuke Chief Revenue OfficerP (949) 265-1596C (714) 743-4011wladuke1105mediacom
Mark D BuchholzWest Coast Sales DirectorC (714) 504-4015
mbuchholz1105mediacom
MF HarmonEastern Region Sales ManagerP (207) 883-2477C (207) 650-6981mfharmon1105mediacom
Jean DellarobbaSenior Sales Account ExecutiveP (949) 265-1568
jdellarobba1105mediacom
Patrick GallagherSales Director Public Sector EventsC (617) 512-6656pgallagher1105mediacom
Media Kits Direct your media kit
requests to Emily Jacobs (703) 876-5052 (phone) ejacobs1105mediacom
Reprints For reprints posters plaquesand permissions go to 1105reprintscom
List Rentals This publicationrsquos subscriberlist as well as other lists from 1105 MediaInc is available for rental For moreinformation please contact our list managerMerit Direct (914) 368-1000 (phone)1105mediameritdirectcom meritdirectcom1105
Subscriptions For questions onsubscriptions or circulation contact AnnetteLevee 512-301-2632 (phone) 512-301-3361 (fax) alevee1105mediacom
Sales Contact
Information
Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media Inc 9201 Oakdale Avenue Ste 101
Chatsworth CA 91311 Complimentary subscriptions are sent to qualifying subscribers Subscription inquiries print backissue requests and address changes Mail to Campus Technology PO Box 2166 Skokie IL 60 076-7866 e-ma ilCAMmag1105servicecom or call 866-293-3194 for US amp Canada 847-763-9560 for International fax 847-763-9564
As a subscriber of an 1105 Media Inc Education Group publication yoursquoll periodically receive information about relatedproducts and services To view our privacy policy for more information visit1105mediacomprivacyhtml
copy Copyright 2014 by 1105 Media Inc All rights reserved Electronic sharing of individual pages or single issues of anedition by subscribers is permitted on a limited basis Institutions that wish provide institution-wide access to academic
users for research purposes only must e-mail rkelly 1105mediacom For all other uses submit your request at1105reprintscom
The information in this magazine has not undergone any formal testing by 1105 Media Inc and is distributed without any
warranty expressed or implied Implementation or use of any information contained herein is the readers sole responsibil-ity While the information has been reviewed for accuracy there is no guarantee that the same or similar results may beachieved in all environments Technical inaccuracies may result from printing errors andor new developments in the
industry
vol 27 no 5campustechnologycom
EXECUTIVE EDITOR Rhea Kelly
EDITOR Mary Grush
SENIOR CONTRIBUTING EDITORS
Linda Briggs Dian Schaffhauser Matt Villano
CONTRIBUTORS Toni Fuhrman David RathsJohn K Waters
CREATIVE DIRECTOR Jeff Langkau
GRAPHIC DESIGNER Erin Horlacher
DIRECTOR PRINT AND ONLINE PRODUCTION
David Seymour
PRODUCTION COORDINATOR Anna Lyn Bayaua
EXECUTIVE PRODUCER ONLINE David Nagel
ONLINECUSTOM CONTENT EDITOR Kanoe Namahoe
MULTIMEDIAONLINE EDITOR Joshua Bolkan
PRESIDENT James Causey
CHIEF CONTENT OFFICER Anne Armstrong
CHIEF REVENUE OFFICER Wendy LaDuke
CHIEF MARKETING OFFICER Carmel McDonagh
PRESIDENT amp CHIEF EXECUTIVE OFFICER Neal Vitale
SENIOR VICE PRESIDENT amp CHIEF FINANCIAL OFFICER
Richard Vitale
EXECUTIVE VICE PRESIDENT Michael J Valenti
VICE PRESIDENT FINANCE amp ADMINIS TRATION
Christopher M Coates
VICE PRESIDENT INFORMATION TECHNOLOGY
amp APPLICATION DEVELOPMENT Erik A Lindgren
VICE PRESIDENT EVENT OPERATIONS
David F Myers
CHAIRMAN OF THE BOARD Jeffrey S Kle in
COLLEGEUNIVERSITY INDEX
Arizona State University 8 22Athabasca University (Canada) 2 20-21Austin Peay State University (TN) 30
Brown University (RI) 28Capella University (MN) 2City College of New York The 33City University of New York John Jay Col-lege of Criminal Justice 32-33Dartmouth College (NH) 3 8Davenport University (MI) 24-26Dominican University (IL) 2Georgia Tech 22 24Harvard University (MA) 22Indiana University 20Kansas State University 19 23LaGuardia Community College (NY) 33Lehman College (NY) 33Lone Star College System (TX)2Lynn University (FL) 3-4MIT 4 22 24Montclair State University (NJ) 2New School The (NY) 20Northern Illinois University 30NYU Stern School of Business 2Ohio State University 30Penn State 30Pitzer College (CA) 20Portland State University (OR) 5Purdue University (IN)8 23Queensborough Community College (NY) 33Queens College (NY) 33Radford University (VA) 30Rochester Institute of Technology (NY)6San Jose State University (CA) 11 22South Orange County Community CollegeDistrict (CA) 29Stanford University (CA) 22-23State University of New York 2St Lukersquos College (IA) 24
Texas Tech 30University of California Irvine 5University of California San Diego 3University of Georgia 2University of Hawaii System 28-31
University of Nevada Las Vegas 30University of North Florida 24University of Notre Dame 4University of Oregon 30University of Southern California 15-17University of Tennessee at Chattanooga 2University of Texas at Austin 20University of Texas at San Antonio 4University of Washington 3 28-31Western Governors University (online) 35Wittenberg University (OH) 6
COMPANY INDEX
Adobe 8Amazon 9 30Apollo Education Group9ATampT 22Barco 6Blackboard 14-15 32Bloomfire 24-26Califone 6CampusSafe 6CDWG5Comcast 24Courseload 4Coursera 19 21-23CourseSmart 10Data Warehousing Institute The 5Dejero 4Desire2Learn 14 30-32Extreme Networks 6Facebook 14 30FrontRow 6FutureLearn 21Gartner2Glip 6
Google 8-9 19-20 25Instructure 3 32Knewton9LinkedIn 21Microsoft 24
NovoEd 22-23Pearson 8Rackspace Hosting 4rSmart 3Sage Road Solutions 8Sonic Foundry 3TeamDynamix 5Twitter 30Udacity 2 18-19 21-23Via Response32-34WebEx 16YouTube 12 24 29
ADVERTISER INDEX
Barco 9barcocomcorporateav
Campus Technology Innovators 13 33
campustechnologycominnovatorsCampus Technology Subscription 16campustechnologycomsubscription
Canon 11usacanoncom
Canon 29missingkidscom
Fischer International 5fischerinternationalcomedu
Live 360 DEV Las Vegas 2014 25live360eventscomlasvegas
Sony 4sonycomptz
Sony 19sonycomlaser
Sony 20 21sonycomeduprojectors
REACHING THE STAFF
Staff may be reached via e-mail telephonefax or mail A list of editors and contactinformation is also available online atcampustechnologycompagescontact-usaspx
E-MAIL To e-mail any member of the staffplease use the following formFirstinitialLastname 1105mediacom
CORPORATE OFFICE
(weekdays 830 am to 530 pm PT)P (818) 814-5200 F (818) 734-15289201 Oakdale Avenue Suite 101Chatsworth CA 913111105mediacom
CAMPUS TECHNOLOGY | January 201437
_______________