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The advantages of using CPI Houston and SkillSoft as your e-learning partners.
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Welcome to….
CPI Learning Solutions Event
Angie Knudsen, Learning Solution VP
Event Agenda
• The Value of e-Learning in a Tough
Economy
• Best-in-Class Learning and Development
• Targeting, Aligning, and Measuring
Learning
• CPI Learning Solutions
The Value of e-Learning in a Tough Economy
The Question Everyone Is Asking:
How can we do more with less?
Critical Needs:• Reduce training budget without sacrificing
effectiveness• Reach more learners, at lower cost?• Reduce or eliminate travel costs?• Ensure productivity and minimize time away
from work?
The Answer: Technology-Enabled Learning
The traditional approach• Classroom based• One time event• Apart from work• Inconsistent• Inflexible scheduling• Travel required• Impossible to scale, inefficient
Technology-Enabled Learning• Online or blended• Continuous• In the flow of work• Consistent• Anytime, anywhere• No travel required• Efficient, economical and scalable
Continuous Learning vs. Event Learning
Source: Creative Training Techniques
70
60
50
40
30
20
10
90
100
80
Retention %
Day
1
Day
4
Day
7
Day
10
Day
13
Day
16
Day
19
Day
22
1 2 3 54 6
Day
26
Day
30
Drops to 10% in 30 days
Exposed to idea 6 times in 30 days = 90% retention
US Government Favors e-Learning
“The e-Learning Program will be the Army’s primary method of providing both an individual’s initial IT skills as well as the subsequent maintenance of those skills.”
“Many employees find online training
to be more effective than traditional
training, and more attainable.”
The Critical Role of e-Learning
Takes your training budget further:
• Lower cost per student
• No travel expense
• Less time away from work
Improvement in:
• Learning impact and retention
• Response time to changing needs
• Employee satisfaction
• Employment brand
“Cutting training is a false economy.”
“Cutting training is a false economy.”
The Critical Role of e-LearningIncreased flexibility and effectiveness:
• Convenience:
• learning is self-paced
• available anytime, anywhere
• Increased reach/coverage…
• more learners/employees
• and cover more subjects/training needs
• On-demand performance support tools
• instant problem solving
• increased productivity
• Consistent delivery
“Cutting training is a false economy.”
Training Your Way Out of the Recession
UK Sunday TimesNovember 2, 2008
“Cutting training is a false economy.”
Training Your Way Out of the Recession
UK Sunday TimesNovember 2, 2008
CPI Partners – Local Partner with Global Reach• Trusted relationship and history of organizational support and
guidance
• Intimate knowledge of company culture, organizational framework, and business needs
• Ability to support talent development and learning development
• Integrated technology with company branding capabilities• CPI Career Portal – customize career and learning portal
• SkillSoft Learning Management System – SkillPort learning platform
• Local consulting and support
• 24x7 access to formal and informal learning resources to support your organizational needs
• e-Learning courseware
• Books24x7 Referenceware
• Leadership Development Channel
• KnowledgeCenters
Event Agenda
• The Value of e-Learning in a Tough
Economy
• Best-in-Class Learning and Development
• Targeting, Aligning, and Measuring
Learning
• CPI Learning Solutions
Best-in-Class Learning and Development
Research…
The AberdeenGroup
• AberdeenGroup is the leading provider of fact-based research focused on the global technology-driven value chain. Founded in 1988, Aberdeen has established the market leading position as the “voice that matters” when it comes to understanding the measurable results being delivered by technology in business.
• Mission:Aberdeen’s mission is Technology Answers for the Global Value Chain: “Educating Buyers to Action,” as time matters in today’s business environment and technology investment mistakes are not tolerated. Aberdeen’s fact-based research educates technology buyers with the facts they need to act on business and technology decisions.
Achieving Real Business Value with Learning and Development
Research from the Aberdeen GroupAchieving Real Business Value with Learning and Development
This benchmark report is a compilation of surveys and interviews with human resources, learning and line of business managers from more than 500 organizations worldwide. It highlights how best-in-class performers are integrating learning and development with key organizational processes and programs to create the most productive and flexible knowledge worker.
Learning in today’s economic crisis
“The current economic climate is forcing organizations to focus even more on getting the most from what they’ve got. In addition, widening skills gaps and changing customer requirements are realities that organizations must address in order to succeed--let alone survive – in today’s market.”
Achieving Real Business Value with Learning and Development
Aberdeen Group
Economics and Talent Development
Challenges Address by Learning and Development
Aligning the Workforce
Learning in a new way
20% 60%40%
Learning modalities that will grow the most among Best-In-Class
Self-paced e-learningSelf-paced e-learning 59%
Mentoring/coachingMentoring/coaching 56%
ClassroomClassroom 42%
Online ClassroomOnline Classroom 42%
Informal LearningInformal Learning 29%
“Our research found that organizations that utilize SkillSoft’s solutions are 27 percent more likely to be satisfied with their learning and development programs than industry average organizations.”
Kevin Martin, Vice President and Principal Analyst for Human Capital Management, Aberdeen Group,October 28, 2008
Event Agenda
• The Value of e-Learning in a Tough
Economy
• Best-in-Class Learning and Development
• Targeting, Aligning, and Measuring
Learning
• CPI Learning Solutions
Targeting, Aligning, and
Measuring Learning
Resources…
Getting Started with e-Learning• The changing face of corporate learning
• Why ask questions?
• What is e-Learning?
• What kinds of problems/business issues can e-Learning address?
• What is informal learning and why is it important?
• What is the right blend of learning modalities?
• What kinds of content should you provide?
• What are the technologies you will need to create an effective program?
• What do you need to do to ensure success of the program?
• How will you measure success?
Targeting, Aligning, and Measuring Learning
Targeting, Aligning, and Measuring Learning
What are your areas of interest?• Talent Factors:
• Increasing productivity • Reducing risk• Reducing turnover, cost of acquisition• Increasing agility through cross-training• Accelerating development• Providing mobile career paths• Organizational readiness
• Strategic initiatives:• Technology
implementations• Process improvements• Revenue growth• Market share• Reducing costs
CPI Partners – Local Partner with Global Reach• Trusted relationship and history of organizational support and
guidance
• Intimate knowledge of company culture, organizational framework, and business needs
• Ability to support talent development and learning development
• Integrated technology with company branding capabilities• CPI Career Portal – customize career and learning portal
• SkillSoft Learning Management System – SkillPort learning platform
• Local consulting and support
• 24x7 access to formal and informal learning resources to support your organizational needs
• e-Learning courseware
• Books24x7 Referenceware
• Leadership Development Channel
• KnowledgeCenters
Event Agenda
• The Value of e-Learning in a Tough
Economy
• Best-in-Class Learning and Development
• Targeting, Aligning, and Measuring
Learning
• CPI Learning Solutions
CPI Learning Solutions
Product Overview…
Benefits• Learning is part of key business initiatives
• Relevant to many different kinds of learners, with different needs and learning styles
• Learning available on demand, anywhere, any time
The ability to align learning with business objectives and user needs.
Connected Learning
Self Study e-Learning
• Comprehensive collections cover a wide range of enterprise needs
• Courses are constantly being updated and added in response to customer input
• Proven instructional design model and engaging presentation
• Job Aids, SkillBriefs and SkillSims to reinforce learning and ensure knowledge transfer
*Estimated titles, SkillSoft courseware libraries, April, 2009.
Business Skills• 870+ English titles• 2,100+ localized titles
IT Professional• 1,500+ English titles• 300+ localized titles
Desktop• 260+ English titles• 680+ localized titles
ES&H• 120+ English titles• 80+ localized titles
Legal Compliance• 70+ English titles• 6 localized titles
Business Skills Courseware
Interpersonal
Communications
Business Writing
International
Communications
Negotiating &
Influencing
Time Management
Dealing with Change
& Conflict
Career Development
Balancing Personal &
Professional Life
Problem Solving
Dealing with
Organizational
Change
Professional Effectiveness
Six Sigma Green
Belt
Six Sigma Black
Belt
Six Sigma:
Champion Training
Certified Manager of
Quality/
Organizational
Excellence
Strategic Planning
Supply Chain
Management
Bus Strategy & Operations
HRCI Human
Resource
Certifications (SPHR
& PHR))
Finance for Non-
Financial Mgrs.
Budgeting
Interviewing
Recruiting &
Retention
Diversity &
Inclusiveness
Administrative
Support Skills
Auditing
Knowledge
Management
Finance, HR & Administration
HDI Customer
Support Specialist
IT Infrastructure
Library (ITIL)
Foundations
Strategic Account
Sales Skills
Selling at the
Executive Level
Industry
Foundations
Customer Service
Essentials
Customer
Relationship Mgmt.
Consulting with
Internal & External
Clients
Sales/Customer Skills
Project Mgmt.
Essentials
IT Project Mgmt.
Project Integration
Project Scope
Project Time & Cost
Mgmt.
Project HR
Project Quality
Project
Communication
Project Risk Mgmt.
Project Procurement
Team Leading
Team Participation
Virtual Teams
Project Effectiveness
Management
Essentials
Managing
Performance
Delegation Skills
Coaching &
Mentoring
Managing Change
Leadership
Essentials
Frontline Leadership
Leading Workforce
Generations
Succession Planning
Management & Leadership
Depth of Coverage On Key Topics
Management & Leadership
Management
Essentials
Managing
Performance
Delegation Skills
Coaching &
Mentoring
Managing Change
Leadership Essentials
Frontline Leadership
Leading Workforce
Generations
Succession Planning
• Supporting Employees Through Change - Courses (3)
• Beginning the Change Process
• Managing thru the Change
• Incorporating Change into Your Organization
• Simulations (2):
• Supporting Employees thru Change Simulation
• Supporting Teams thru Change Simulation
IT Professional Courseware Internet, Network & Security
CompTIA
- Network+ 2009 - Security+ 2008 - i-Net+
Cisco
- CCNA - CCNA Security, Voice & Wireless - CCNP - CCDA - CCDP
ISC(2) CISSP
Data/Telecomm
Wireless Communications
IT Business
ITIL V3 Foundations
IIBA CBAP Certification for Business Analysts
Managing Technology Professionals
Tech Support Agent Skills
Customer Support Professionalism
Internal Consulting
IT Strategic Planning
Web Design
Adobe Design Tools
DreamweaverFlashPhotoshopFireworksGo LiveIllustrator
Scripting Languages
JavascriptXMLDHTMLVBscript
Project Effectiveness
Project Mgmt.
PMI PMP & CAPM Certification
- PMBOK Third Ed.
- PMBOK Fourth Ed.
IT Project Mgmt.
PRINCE2 Foundations
Team Leading
Team Participation
Virtual Teams
IT Professional Courseware OS & ServerTechnologies
Windows Server 2008 MCTS
Windows Server 2003 MCSA & MCSE
Windows Vista
Windows XP
Windows 2000
SharePoint Server 2007
CompTIA A+ 2006
CompTIA Server+
Linux & UNIX
Enterprise Database Systems
Oracle 11g
Oracle 10g
Oracle 9i
Microsoft SQL Server 2008
Microsoft SQL Server 2005
Microsoft SQL Server 2000
Systems and Database Design
Software Development
Java 2
Microsoft .NET Software Development Tools
- VB.NET
- C#
C & C++
Perl
Software Programming Fundamentals
Software Development Principles
Software Testing
Enterprise Resource Planning
Oracle 11i E-Business Suite
SAP R/3
Desktop Courseware Collection • SkillSoft Desktop Courseware Collection
• Computing fundamentals for non-technical users • Coverage of major operating systems and desktop applications
from Microsoft, Adobe, Lotus and others• Email, Groupware and Internet use
Microsoft OfficeOffice 2007
Office 2003
Office XP
Office 2000
MiscellaneousInformation Security for
Users
Lotus Notes 8 & 7
Crystal Reports
Adobe Acrobat
Adobe Reader
MS WindowsWindows Vista
Windows XP
Windows 2000
MS OtherProject
Visio
Internet Explorer
FrontPage
SkillSoft ES&H Solution• 130+ US ES&H courses
• OSHA, DOT, EPA, IATA, NFPA
• Localized Titles• Spanish, Chinese (Mandarin), French
(Canadian)
• Need-to-know information; short and to the point
• Topics include: • Hazard Communication• Hearing Conservation• Bloodborne Pathogens • Back Safety • Industrial Ergonomics • Slips Trips and Falls • Electrical Safety • Lockout Tagout • Personal Protective Equipment • Ladder Safety
Legal Compliance Solution
• Targeted to the general (non-attorney) population
• Engaging, interactive presentation• Developed and maintained in
partnership with legal firms• Easily customizable to address unique
training requirements• Topics include:
• Ethics/Code of Conduct• Harassment/Workplace Violence• Privacy/Information Security• HIPAA • Diversity• Employment Issues• Union Awareness• ADA/FMLA/FLSA
CPI Learning Solutions
New Products…
Rich Media, High Impact
The Business Impact Series
• Concise rich-media vignettes dramatizing common business problems and solutions
• Key takeaways that help learners think more clearly about their situations
The Challenge Series
• Interactive Case Studies focused on problem discovery and analysis
• Multi-path gaming and simulation techniques
• Full-motion video
www.skillsoft.com
The Books24x7® Solution
• Unlimited access to a broad and deep repository of best in class on-demand resources
• Thousands of digitized business, technical and engineering books, research reports, book summaries and best practices
• Partnerships with 300+ publishers and analyst firms
• Web-accessible from any location at any time for employees at all levels of an organization
• Complete search and browse functionality for targeted results
What is Books24x7®?• Trusted information, on demand,
to support all levels of your organization• Exclusive executive content• Fingertip knowledge for virtually
any business or technical topic• The ultimate productivity tool
• Unparalleled breadth & depth• Full content of thousands of
books, reports, and book summaries
• Partnerships with 250+ leading publishers
ITPro™7,900+ titles
OfficeEssentials™445+ titles
BusinessPro™5,250+ titles
Books24x7 Core
2008 HighlightsBusinessPro – 2008 Popular Titles
ITPro – 2008 Popular Titles
OfficeEssentials – 2008 Popular Titles
Well-BeingEssentials - Books24x7 Referenceware• The definitive resource to address the work, life
and health concerns• 1200 + book titles and topics include…
Retirement Planning Insurance Weight Loss Healthy EatingPersonal Finance AdoptionEmotional Well-Being ParentingRelationships FitnessHealth Challenges Grief & LossStress Management Substance AbuseCareer Transitions Career DevelopmentWork-Life Balance And much more
Leadership Development Channel™
• Key products and services• Over 1,200 video-based programs
• Leadership QuickTalks™• CEO QuickTalks
• Annual series of live Executive Leadership Events, available by Webcast, satellite and videoconference
• Best-in-class video content, live and on demand
• Prominent thought leaders, best-selling authors and CEOs
• A management tool to drive team development, group learning and one-on-one coaching
• Includes companion files with select videos available for PDA downloading
• Combines foremost theory with real-world application
• Live events allow viewers to interact with speaker via phone, fax and e-mail
Sample QuickTalks:
Bill George - Authentic Leadership, Scott Eblin - Accountability, David Allen - Getting Things Done, Jeff Immelt - Performance Management, Erik Weihenmayer, - Climbing In DarkMichael Treacy – Value Driven Strategy
Bill George Ann Mulcahy Steven Covey John KotterTom PetersLinda HillVijay Govindarajan
Leading the Business
Michael Treacy: DoubleDigit Growth
Michael Raynor: The Innovator’s Solution
Gary Hamel: Innovation Leadership
Michael Hammer:Business Processes
Jeffrey Gitomer:Sales Excellence
Bill George: Finding Your True North
Aligned to Competency Areas/Objectives
Aligned to Development Levels
Entry
Foundation
Experienced
Expert
Thought
Leader
Managing Projects and Programs
Jim Loehr onManaging EnergyNot Time
David Allen onThe Keys to GettingThings Done
Lynda Gratton on Effectively ManagingAcross Boundaries
Michael Hammer onThe Process-CenteredCompany
Michael Treacy onUnresolved ProblemsWith Global OperatingModels
Summary of Topics Covered
• The Value of e-Learning in a Tough
Economy
• Best-in-Class Learning and Development
• Targeting, Aligning, and Measuring
Learning
• CPI Learning Solutions
Resources Referenced TodayGetting Started and Program Development:
• Getting Started with e-Learning, SkillSoft Corporation
• Targeting, Aligning, and Measuring,SkillSoft Corporation
• Achieving Real Business Values with Learning and Development, AberdeenGroup
• Link to complete report for AberdeenGroup memebers – http://www.aberdeen.com/summary/report/benchmark/5301-RA-achieving-business-value.asp
• Also available via SkillSoft website – www.skillsoft.com See scrolling banner for free copy download
Questions and Feedback
Thank you!