COVID-19 Risk Assessment - Becky Falls

COVID-19 Risk Assessment & Control Measures Revision 6 (current) – 17 May 2021 Becky Falls Ancient Woodland Park Limited

Registered in England and Wales with company number 09885356. Registered office: 34/36 Fore Street, Bovey Tracey, Devon, TQ13 9AD - 1 -

COVID-19 Risk Assessment

COVID-19 is a disease caused by a virus known as the Corona Virus. This is a new virus and disease that affects the lungs and airways. Symptoms can be mild, moderate, severe, or fatal. This risk assessment outlines the measures that Becky Falls has implemented for dealing with COVID-19 situations in the workplace and across the attraction. The situation regarding COVID-19 is one that is changing on an almost daily basis. Current UK government guidance can be found www.gov.uk/coronavirus. This risk assessment outlines the responsibilities of both the employer and employees. Due to the ever-changing nature of the situation, this Risk assessment will be continuously reviewed and amended to reflect any changes. Employees will be issued revised risk assessments when and where appropriate.

Visitor Journey Area Item Who may be

affected? Hazard Control Measures Period of

review Car Park Buying

Tickets Customer & Attendant

Transfer of virus from touch (contamination)

• Tickets must be purchased online to limit time spent with the attendant • Attendant will wear facemask • Screen between customer and attendant • Map and visitor information leaflet will be placed onto the table for collection by the

customer.

Daily

General COVID-19 Control Measures:

1. Becky Falls requests that no-one attend the site in any capacity if they; a. Are symptomatic of COVID-19 or b. If they have been in contact with anyone who is symptomatic of COVID-19 or has confirmed case of COVID-19, within the last 14 days

All staff will be temperature checked on arrival to work.



• Car park attendant will have access to hand sanitiser at all times and will keep excellent hygiene levels.

• Tickets can be scanned through the glass screen. Customers remain in their cars therefore there is no requirement for additional queueing measures.

Two-way path from Car Park to Main Entrance

Path narrows in places

Customers & Staff

Transfer of virus from inability to social distance at the advised 2m in some places along the path

• Signage at the beginning and end of path advising the path is narrow is places and be prepared to wait in the wider places for other people to pass.

• The path is outdoors, in the fresh air and not in a confined area

Weekly

Café Door Handles

Customers & Staff


• Doors will be wedged open • On daily opening and closing of the doors they will be sanitised.

Monthly

Queueing

Customers

Transfer of virus from touch and inhalation

• 2m marked spacing in queues • Customers are requested to use the hand sanitiser provided on entry to the café • Staff will sanitise barriers a minimum of twice a day • Customers required to wear facemask in all inside areas

Daily

Selecting products

Customers & Staff


• Staff will have washed their hands thoroughly before stocking the shelves. • Customers are required to use the hand sanitiser provided on entry to the café • Self-service of cakes and tray bakes has been replaced by staff service. The only self-

serve items are ones that are pre-packed. i.e. bottled drinks and crisps.

Weekly

Payment

Customers & Staff


• Glass Screen between till staff and customer • Staff will wear face masks • Customers are required to use the hand sanitiser provided on entry to the café • Card payment only (no cash) • Where contactless payment isn’t possible the card machine will be sanitised between

uses • Staff have access to hand washing and sanitiser as often as required and will keep

excellent levels of hygiene.

Weekly

Hot drink collection

Customers & Staff


• 2m marked spacing in queues • Screen between till staff and customer • Customers are required to use the hand sanitiser provided on entry to the café • Staff have access to hand washing and sanitiser as often as required and will keep


Daily



• Sugar and other consumables will be kept behind the screen and passed to customers by the staff

Hot food collection for outdoor seating

Customers & Staff


• Food to be consumed outside only in the picnic areas or in the paddock in the car park. • Food will be served in takeaway containers and customers will be provided with

disposable cutlery. • Collection point (table) located outside. A staff member will take the food to the

collection point to be collected by the customer. • Staff will wear a face mask • Staff will step back from the collection table to allow 2m distance while food is collected

by the customer. • Table-top condiments have been removed. Condiments are to be ordered at the till and

sachets will be delivered to the collection point with the food.

Daily

Eating inside

Customers & Staff


• Only five tables socially distanced. • Customers will use the café queue to order their food then wait at their table for the

food to be delivered to them. • Food will be served in takeaway containers and customers will be provided with

disposable cutlery. • Staff will wear a face mask • Table-top condiments have been removed. Condiments are to be ordered at the till and

sachets will be delivered with the food • Staff will promptly clear the table when the customer/s leaves and sanitise the table

and chairs before use by another customer/s

Daily

4pm closure

Customers and staff

Transfer of virus from touch

• The café will close a 4pm to allow a deep clean ready for the next day. Weekly

3:30pm kitchen closure

Customers and staff


• The Kitchen will close at 3:30pm to allow deep clean ready for the next day. Weekly

Ice-cream Serving Scoop Ice-cream

Customers and staff

Transfer of virus from touch or inhalation

• Ice-cream freezer has been moved to allow for a separate queue • Customers will queue 2m apart. • Staff will wear a facemask and gloves. • To prevent the passing of items. Staff will place the ice-creams in a holder to be

collected by the customer. • Staff have access to hand washing and sanitiser as often as required and will keep


Weekly



Gift Shop Door Handles

Customers & Staff


• Doors will be wedged open • On daily opening and closing of the doors they will be sanitised.

Weekly

Queueing Customers Transfer of virus from touch or inhalation

• Customers to queue outside at the bottom of the ramp • 2m marked spacing in queues • Customers required to wear facemask in all inside areas • Customers requested to use the hand sanitiser provided at the bottom of the ramp • Staff will sanitise barriers a minimum of twice a day

Daily

Selection Products

Customers & Staff


• Staff will have washed their hands thoroughly before stocking the shelves. • Customers are required to use the hand sanitiser provided before entry to the gift shop • Signage requesting customers keep touching to a minimum • Prices will be easily visible to avoid unnecessary touching of items.

Weekly

Payment

Customers & Staff


• Screen between till staff and customer • Customers are required to use the hand sanitiser provided before entry to the gift shop • Card payment only • Where contactless payment isn’t possible the card machine will be sanitised between



Daily

Toilets Use of the toilets

Customers & Staff


• 2m marked spacing in queues • Customers to queue outside • Customers requested to use the hand sanitiser provided before entry to the toilets • Customers required to wear facemask in all inside areas • Main entry doors to be wedged open • Staff will clean and sanitise the toilets paying special attention to touch points 3 times

per day during opening hours and a deep clean in the evening.

Daily

Animal Discovery Zone (ADZ)

Viewing of Animals within the ADZ

Customers Transfer of virus from touch or inhalation

• The ADZ will be open between 11:00am and 4:00pm to allow Animal Keepers to fulfil their animal care duties with the exclusion of the public to ensure social distancing.

• Only 2 households (including Support Bubbles) to enter the ADZ at any one time. • Customers to queue outside if there are already 2 households inside. • Visitors asked not to touch any surfaces • Hand sanitiser is provided for use on entry and exit to the ADZ

Customers required to wear facemask in all inside areas

Daily



Petting Area

Customers entering the Petting Area

Customers Transfer of virus from touch or inhalation from lack of social distancing

For the reasons below the Petting Area walkthrough will remain closed. Animals can still be viewed from the perimeter. • The paths within the Petting Area are too narrow to allow for social distancing. • The paths are also multi directional causing further issues for social distancing.

Daily

Animal Encounter Shows & Meet the Keeper Sessions

Customers gathering & multi touch


• Gathering in groups is prohibited • Touching of animals must be limited to keepers only to avoid the transfer of virus from

touch. • We are therefore unable to offer Animal Encounter Sessions and Meet the Keeper

Sessions

Weekly

Stamp Trail Multi touch of stamps

Customers Transfer of virus from touch

• It would be unsafe for multiple customers to touch the ink stampers and we are unable to sanitise these between uses due to the high frequency of use.

• We will therefore offer a non-contact alternative • The prizes will be kept behind the counter and staff will pass these though the serving

hole in the safety screen.

Monthly

Bridge Narrow two-way path across the river

Customers Transfer of virus from inhalation from lack of social distancing

• The beginning and end of the bridge is visible. • Signage advising customers not the enter the bridge unless their exit is clear • The bridge is outside in the fresh air, in an open area.

Weekly

Woodland walking trails

Walking the trails


• Customers reminded there aren’t hand washing facilities within the woodland • Trails are all strictly one way. • We have removed access to the ‘upper red trail’ to avoid crossing paths with other

customers walking the opposite way on a small section of the ‘blue trial’

Weekly

First Aid Providing First Aid

Customers & Staff


• If a patient is unresponsive compressions ONLY will be given for adults. Rescue breaths will be given for children as the likelihood of cardiac arrest in a child is very slim. We have made the decision as a business that the risk of death in unresponsive child is higher than the risk of contracting COVID-19.

• Where possible minor injuries will be treated by offering advice and providing, for example, plasters, ice packs, sterile wipes etc. from 2m distance.

• Where social distancing is not possible customers will be provided with a facemask to wear to protect our staff.

• Staff will wear facemasks and gloves.

Daily



All areas Emergency Situation

Customers & Staff

Injury • The decision has been made that the likelihood of harm arising from COVID-19 is less than the likelihood of harm from an emergency (such as fire) and as such if emergency evacuation is required this supersedes any COVID-19 restrictions.

• However, if the building(s) need to be evacuated, and visitors and staff are required to congregate, social distancing must still be observed where possible.

• If it is deemed safe to re-enter the building(s) this should also be done adhering to social distancing requirements.

Ongoing

Staff Journey Area Item Who may

be affected?

Hazard Control Measures Period of review

Arrival Arriving to work

Staff & customers


• Shifts are staged to limit the amount of staff arriving on site at once. • The duty manager will sign staff in to avoid multiple people touching the clock in

machine. • The duty manager will conduct non-contact temperature checks on staff arriving for

work • Staff will declare themselves fit to work daily. Confirming they are not symptomatic of

COVID-19 and not been in contact with anyone who is symptomatic of COVID-19 or has a confirmed case of COVID-19 within the last 14 days.

• Staff with roles requiring a 2-way radio use are allocated a named radio that only they will use as a mechanism to limit virus transmission

• Staff briefings will be held outside at 2m distance between staff members and only held when necessary.

• Staff will have been trained one-to-one on the new COVID-19 measures.

Daily

Car Park Serving Customers

Customer & Attendant


• Attendant will wear a face mask • Screen between customer and attendant • Card payment only • Where contactless payment isn’t possible the card machine will be sanitised between

uses

Daily



• Map and visitor information leaflet will be placed onto the table for collection by the customer.

• Car park attendant will have access to hand sanitiser at all times and will keep excellent hygiene levels.

• Online booking system. Tickets can be scanned through the glass screen. Customers remain in their cars therefore there is no requirement for additional queueing measures.

• Any unsold tickets can be purchased with the attendant via card payment only • Where contactless payment isn’t possible the card machine will be sanitised between

uses Café Serving

Customers Customer & Staff


• Screen between till staff and customer • Customers requested to use the hand sanitiser provided on entry to the café • Card payment only • Where contactless payment isn’t possible the card machine will be sanitised between


excellent levels of hygiene. • Only one member of staff assigned to use the till at a time. Till sanitised between staff

uses.

Daily

Working with other staff

Staff Transfer of virus from touch or inhalation

• Markings on floor so staff can keep 2m apart while working. • One-way system to avoid staff crossing paths where possible • Only one busser to avoid staff crossing paths and limit entry into the kitchen. • Till moved 2m away from drinks station to allow staff to be 2m apart • Staff numbers limited

Daily

4pm closure

Customers and staff


• The café will close at 4pm to allow deep clean ready for the next day.

Weekly

Ice-cream Serving Scoop Ice-cream

Customers and staff


• Staff will wear a facemask and gloves. • To prevent the passing of items. Staff will place the ice-creams in a holder to be collected

by the customer. • Staff have access to hand washing and sanitiser as often as required and will keep


Weekly

Kitchen Preparing Food


• Limited menu to limit kitchen staff. • Staff have access to hand washing and sanitiser as often as required and will keep

excellent levels of hygiene. • Staff will wear face masks.

Daily



• Two staff present for prep. Where possible staff will work 2m apart • Hygiene standards have always been very high, and we are very proud of our 5 rating.

However, we have added additional measures 3:30pm

closure Customers and staff


• The Kitchen will close at 3:30pm to allow deep clean ready for the next day. Weekly

Gift Shop Serving customers

Customers & Staff


• Screen between till staff and customer • Customers required to use the hand sanitiser provided before entry to the gift shop • Card payment only • Where contactless payment isn’t possible, the card machine will be sanitised between


excellent levels of hygiene. • Customers required to wear facemasks in all inside areas

Daily

Animal Keepers

General animal care


• Keepers will wear facemasks in public areas and with mustelids • Keepers will wear gloves while working with our mustelids • Only one Keeper in any one area/enclosure at a time • Keepers will work alone. Where this is not possible i.e. if an animal requires two handlers

for a task this will be risk assessed before the work is carried out and any necessary precautions taken.

• Surfaces (such as feed station work top) to be sanitised after each use • Staff have access to hand washing and sanitiser as often as required and will keep


Daily

Caring for animals housed in the ADZ


• The ADZ will be open between 11:00am and 4:00pm to allow Animal Keepers to fulfil their animal care duties with the exclusion of the public to ensure social distancing.

• Hand sanitiser is provided for use on entry and exit to the ADZ • Visitors asked not to touch any surfaces • Visitors are required to wear facemasks in all side areas

Daily

Caring for animals in high traffic areas


• Animal Keepers will ensure these Animals are cared for outside of our public opening hours.

• The petting area walkthrough is closed allowing staff to social distance while caring for these animals

• Animal Keepers provided with a portable chain barrier to place in area they need to work where customers may be present.



Break Room

Lunch & Breaks


• Limit of two people in the staff room at any time • Breaks/lunches staggered to account for this • Separate tables are placed 2m apart. Only one person per table. • During dry/warm weather staff can use the outside private area for their breaks/lunches • Sanitiser provided to sanitise the table & chair after each use

Weekly

Toilets Use of the toilets

Customers & Staff


• 2m marked spacing in queues • Customers to queue outside • Customers requested to use the hand sanitiser provided before entry to the toilets • Main entry doors to be wedged open • Staff will clean and sanitise the toilets paying special attention to touch points 3 times per

day during opening hours and a thorough clean in the evening. • Customers required to wear facemasks in all inside areas.

Daily

Use of equipment

Use of multi-touch equipment

Staff Transfer of virus from touch

• Only trained persons to use tools and electrical equipment. • Staff must ensure they wash their hands thoroughly before and after use of the

equipment. • Avoid touching face/eyes/nose during use.

Ongoing

First Aid Providing First Aid

Customers & Staff


• If a patient is unresponsive compressions ONLY will be given for adults. Rescue breaths will be given for children as the likelihood of cardiac arrest in a child is very slim. We have made the decision as a business that the risk of death in unresponsive child is higher than the risk of contracting COVID-19.

• Where possible minor injuries will be treated by offering advice and providing, for example, plasters, ice packs, sterile wipes etc. from 2m distance.

• Where social distancing is not possible customers will be provided with a facemask to wear to protect our staff.

• Staff will wear facemasks and gloves.

Daily

All areas Emergency Situation

Customers & Staff

Injury • The decision has been made that the likelihood of harm arising from COVID-19 is less than the likelihood of harm from an emergency (such as fire) and as such if emergency evacuation is required this supersedes any COVID-19 restrictions.

• However, if the building(s) need to be evacuated and visitors and staff are required to congregate social distancing must still be observed where possible.

• If it is deemed safe to re-enter the building(s) this should also be done adhering to social distancing requirements.

Ongoing

Documents

COVID-19 Risk Assessment - Becky Falls