Course Outline Template - MBA Program .Fall 2011 Course Outline Information Systems DeGroote School

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  • K725 Fall 2011 - Page 1 of 8

    MBA K725

    Business Process Management Fall 2011 Course Outline

    Information Systems DeGroote School of Business

    McMaster University

    COURSE OBJECTIVE

    This course enables students to learn about the methodologies used to redesign optimal business processes and related information technologies in support of process innovation.

    Students learn about the state-of-the-art techniques used in support of business process

    redesign. These techniques, learned through hands-on practice with SAP software and

    simulation, include: identifying best-practice process, workflow automation, simulation of

    the business processes, and design of strategic enterprise management systems for efficient

    and effective use of information technology in support of business operations.

    Students can use this course towards requirements for eligibility to obtain SAP-Certification in Business Integration through McMaster University-SAP University Alliance program.

    INSTRUCTOR AND CONTACT INFORMATION

    Section 1: Wednesday 14:30-17:30 Class Location: RJC 249

    Instructor: Dr. Ali R. Montazemi Hamed Q. Saremi montazem@mcmaster.ca TA

    Office: DSB 422 qahrish@mcmaster.ca

    Office Hours: before class

    Tel: (905) 525-9140 x27434

    Course Website: http://avenue.mcmaster.ca

    COURSE ELEMENTS

    Credit Value: 3 Team skills: Yes IT skills: Yes Global: Yes

    Avenue: Yes Verbal skills: Yes Numeracy: No Political: No

    Participation: Yes Written skills: Yes Innovation: Yes Social: Yes

    Evidence-based: Yes Experiential: No Final Exam: Yes Guest speakers: Yes

    COURSE DESCRIPTION

    In the face of intense competition and other business pressures on organizations, quality

    initiatives and continuous, incremental process improvement, though still essential, will no

    longer be sufficient. Radical levels of change require powerful information technology tools to

    facilitate the fundamental redesign of work. This course is taught through the case-method,

    readings, lectures, videos, workshops and a number of hands-on use of software including SAP,

    and ARIS.

    mailto:montazem@mcmaster.camailto:qahrish@mcmaster.ca

  • K725 Fall 2011 - Page 2 of 8

    LEARNING OUTCOMES

    Upon completion of this course, students will be able to complete the following key tasks:

    Assess companies e-business requirements and strategies

    Begin leading effective innovation and organizational business process renewal

    Integrate business strategies with the e-business to create value for the organization.

    Manage information and knowledge processes successfully

    Manage the process of organizing for value strategically

    REQUIRED COURSE MATERIALS AND READINGS

    Avenue registration for course content, readings and case materials http://avenue.mcmaster.ca

    Business Process Management: The SAP Roadmap, By: J.M. Snab, A. Rosenberg, C. Moller and M. Scavillo. Galileo Press (SAP press) 2009

    ISBN 978-1-59229-231-8

    $ FREE

    $69.95

    OPTIONAL COURSE MATERIALS AND READINGS

    Gartner reports from: http://www.mcmaster.ca/uts/system_soft/gartner.html

    Enterprise Architecture As Strategy: Creating Foundation for Business By Ross, Weill & Robertson, Execution, Harvard Business School Press, 2006.

    EVALUATION

    Learning in this course results primarily from in-class discussion and participation of

    comprehensive business cases. The balance of the learning results from the lectures on BPM

    concepts, from related readings, and from researching your presentations, cases, hands-on

    assignments, simulation decisions and projects. All work will be evaluated on an individual basis

    except in certain cases where group work is expected. In these cases group members will share

    the same grade adjusted by peer evaluation. Your final grade will be calculated as follows:

    COMPONENTS OF COURSE GRADE: PARTICIPATION: Class participation is highly encouraged. The primary learning vehicle

    for this class is discussions between students. Your discussion must be well grounded

    based on the course materials. Late arrival in class longer than 15 minutes would

    result in a 5% penalty unless adjudicated by the Academic Programs Office (APO) for

    legitimate reason. The same applies to those who leave early.

    FINAL EXAM: Closed-book exam of the covered chapters 1-15 of the textbook.

    IT-Lab Assignments Seven IT-Lab sessions are scheduled for you to learn software used in business process

    redesign. IT-Lab assignments will be handed to you in the Lab. You lose the assigned

    IT-Lab grade if you are not present at the class-scheduled time.

    Research Paper: You are required to do an in-depth literature survey of a topic provided below. You should use academic journals and books on the selected topics,

    accessible through McMaster libraries and eLibrary, and Gartner only. Every

    http://avenue.mcmaster.ca/http://www.mcmaster.ca/uts/system_soft/gartner.html

  • K725 Fall 2011 - Page 3 of 8

    presentation should include an electronic presentation (e.g., PowerPoint) and a written

    report (including all slides displayed) for the professor. The report should be of about 20

    pages long to portray what the group wishes to say in their presentation. Format for the

    report is to be double-spaced, 12-point font, with 1 margins all around. You are

    required to upload your write up and presentation to the Avenue account at least 24

    hours before the scheduled time of your presentation. Grading will emphasize the

    quality of analysis, but will also include professionalism, organization, and clarity of

    expression. Better grades for presentations will be given to groups that involve all

    members in the oral aspects of the presentation. Provide a list of references that you

    have used to prepare for the presentation. It is expected that majority of references

    used in your literature survey are different from the class reading materials. The

    following topics will be assigned to different groups. (A) Project management for the implementation of enterprise systems. (B) IT Governance (C) Business Process modeling (D) IT Strategy in support of business Processes management (E) Organizational change management

    Components and Weights

    COMPONENT %

    Final exam BPM Chapters 1-15 30

    Research Paper 5% presentation, 10% content 15

    Class participation Earned throughout the term in class 20

    Assignment 1 SAP Workflow design 5

    Assignment 2 SAP Solution Composer 5

    Assignment 3 SAP Business One 5

    Assignment 4 Value-SAP & SAP Solution Manager Best-practiced business process

    design & implementation 5

    Assignment 5 Visio & ARIS Process Modeling 5

    Assignment 6 ARIS Process Simulation 5

    Assignment 7 Score-Card methodology through SAP-Enterprise Management System 5

    Total 100

    Grade Conversion

    At the end of the course your overall percentage grade will be converted to your letter grade in

    accordance with the following conversion scheme. Your grade is accessible through the course

    Avenue site.

    please note that MBA grade conversion is LETTER GRADE PERCENT LETTER GRADE PERCENT

    A+ 90-100 C 55-59 A 85-89 C- 50-54 A- 80-84 F 0-49 B+ 75-79 B 70-74 B- 65-69 C+ 60-64

  • K725 Fall 2011 - Page 4 of 8

    Communication and Feedback

    Students who are uncomfortable in directly approaching an instructor regarding a course concern

    may send a confidential and anonymous email to the respective Area Chair or Associate Dean:

    http://www.degroote.mcmaster.ca/curr/emailchairs.aspx

    Students who wish to correspond with instructors or TAs directly via email must send messages

    that originate from their official McMaster University email account. This protects the

    confidentiality and sensitivity of information as well as confirms the identity of the student.

    Emails regarding course issues should NOT be sent to the Administrative Assistant.

    Instructors should conduct an informal course review with students by Week #4 to allow time for

    modifications in curriculum delivery. Instructors should provide evaluation feedback for at least

    10% of the final grade to students prior to Week #8 in the term.

    Students who wish to have a course component re-evaluated must complete the following form:

    http://www.mcmaster.ca/policy/Students-AcademicStudies/Form_A.pdf

    In order for the component to be re-read:

    the component must be worth 10% or more of the final grade in the course

    students pay a fee of $50 in Gilmour Hall #209 (receipt is then brought to APO)

    the Area Chair will seek out an independent adjudicator to re-grade the component

    an adjustment to the grade for the component will be made if a grade change of three points or greater on the 12 point scale (equivalent to 10 marks out of 100) has been suggested by the

    adjudicator as assigned by the Area Chair

    if a grade change is made, the student fee will be refunded

    ACADEMIC DISHONESTY

    It is the students responsibility to understand what constitutes academic dishonesty. Please refer

    to the University Senate Academic Integrity Policy at the following URL:

    http://www.mcmaster.ca/policy/Students-AcademicStudies/AcademicIntegrity.pdf

    This policy describes the responsibilities, procedures, and guidelines for students a