Course Outline Template - MBA Program ?· Fall 2011 Course Outline Information Systems DeGroote School…

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<ul><li><p> K725 Fall 2011 - Page 1 of 8 </p><p> MBA K725 </p><p>Business Process Management Fall 2011 Course Outline </p><p>Information Systems DeGroote School of Business </p><p>McMaster University </p><p>COURSE OBJECTIVE </p><p> This course enables students to learn about the methodologies used to redesign optimal business processes and related information technologies in support of process innovation. </p><p>Students learn about the state-of-the-art techniques used in support of business process </p><p>redesign. These techniques, learned through hands-on practice with SAP software and </p><p>simulation, include: identifying best-practice process, workflow automation, simulation of </p><p>the business processes, and design of strategic enterprise management systems for efficient </p><p>and effective use of information technology in support of business operations. </p><p> Students can use this course towards requirements for eligibility to obtain SAP-Certification in Business Integration through McMaster University-SAP University Alliance program. </p><p>INSTRUCTOR AND CONTACT INFORMATION </p><p>Section 1: Wednesday 14:30-17:30 Class Location: RJC 249 </p><p>Instructor: Dr. Ali R. Montazemi Hamed Q. Saremi montazem@mcmaster.ca TA </p><p>Office: DSB 422 qahrish@mcmaster.ca </p><p>Office Hours: before class </p><p>Tel: (905) 525-9140 x27434 </p><p>Course Website: http://avenue.mcmaster.ca </p><p>COURSE ELEMENTS </p><p>Credit Value: 3 Team skills: Yes IT skills: Yes Global: Yes </p><p>Avenue: Yes Verbal skills: Yes Numeracy: No Political: No </p><p>Participation: Yes Written skills: Yes Innovation: Yes Social: Yes </p><p>Evidence-based: Yes Experiential: No Final Exam: Yes Guest speakers: Yes </p><p>COURSE DESCRIPTION </p><p>In the face of intense competition and other business pressures on organizations, quality </p><p>initiatives and continuous, incremental process improvement, though still essential, will no </p><p>longer be sufficient. Radical levels of change require powerful information technology tools to </p><p>facilitate the fundamental redesign of work. This course is taught through the case-method, </p><p>readings, lectures, videos, workshops and a number of hands-on use of software including SAP, </p><p>and ARIS. </p><p>mailto:montazem@mcmaster.camailto:qahrish@mcmaster.ca</p></li><li><p> K725 Fall 2011 - Page 2 of 8 </p><p>LEARNING OUTCOMES </p><p>Upon completion of this course, students will be able to complete the following key tasks: </p><p> Assess companies e-business requirements and strategies </p><p> Begin leading effective innovation and organizational business process renewal </p><p> Integrate business strategies with the e-business to create value for the organization. </p><p> Manage information and knowledge processes successfully </p><p> Manage the process of organizing for value strategically </p><p>REQUIRED COURSE MATERIALS AND READINGS </p><p> Avenue registration for course content, readings and case materials http://avenue.mcmaster.ca </p><p> Business Process Management: The SAP Roadmap, By: J.M. Snab, A. Rosenberg, C. Moller and M. Scavillo. Galileo Press (SAP press) 2009 </p><p>ISBN 978-1-59229-231-8 </p><p>$ FREE </p><p>$69.95 </p><p>OPTIONAL COURSE MATERIALS AND READINGS </p><p> Gartner reports from: http://www.mcmaster.ca/uts/system_soft/gartner.html </p><p> Enterprise Architecture As Strategy: Creating Foundation for Business By Ross, Weill &amp; Robertson, Execution, Harvard Business School Press, 2006. </p><p>EVALUATION </p><p>Learning in this course results primarily from in-class discussion and participation of </p><p>comprehensive business cases. The balance of the learning results from the lectures on BPM </p><p>concepts, from related readings, and from researching your presentations, cases, hands-on </p><p>assignments, simulation decisions and projects. All work will be evaluated on an individual basis </p><p>except in certain cases where group work is expected. In these cases group members will share </p><p>the same grade adjusted by peer evaluation. Your final grade will be calculated as follows: </p><p>COMPONENTS OF COURSE GRADE: PARTICIPATION: Class participation is highly encouraged. The primary learning vehicle </p><p>for this class is discussions between students. Your discussion must be well grounded </p><p>based on the course materials. Late arrival in class longer than 15 minutes would </p><p>result in a 5% penalty unless adjudicated by the Academic Programs Office (APO) for </p><p>legitimate reason. The same applies to those who leave early. </p><p> FINAL EXAM: Closed-book exam of the covered chapters 1-15 of the textbook. </p><p> IT-Lab Assignments Seven IT-Lab sessions are scheduled for you to learn software used in business process </p><p>redesign. IT-Lab assignments will be handed to you in the Lab. You lose the assigned </p><p>IT-Lab grade if you are not present at the class-scheduled time. </p><p> Research Paper: You are required to do an in-depth literature survey of a topic provided below. You should use academic journals and books on the selected topics, </p><p>accessible through McMaster libraries and eLibrary, and Gartner only. Every </p><p>http://avenue.mcmaster.ca/http://www.mcmaster.ca/uts/system_soft/gartner.html</p></li><li><p> K725 Fall 2011 - Page 3 of 8 </p><p>presentation should include an electronic presentation (e.g., PowerPoint) and a written </p><p>report (including all slides displayed) for the professor. The report should be of about 20 </p><p>pages long to portray what the group wishes to say in their presentation. Format for the </p><p>report is to be double-spaced, 12-point font, with 1 margins all around. You are </p><p>required to upload your write up and presentation to the Avenue account at least 24 </p><p>hours before the scheduled time of your presentation. Grading will emphasize the </p><p>quality of analysis, but will also include professionalism, organization, and clarity of </p><p>expression. Better grades for presentations will be given to groups that involve all </p><p>members in the oral aspects of the presentation. Provide a list of references that you </p><p>have used to prepare for the presentation. It is expected that majority of references </p><p>used in your literature survey are different from the class reading materials. The </p><p>following topics will be assigned to different groups. (A) Project management for the implementation of enterprise systems. (B) IT Governance (C) Business Process modeling (D) IT Strategy in support of business Processes management (E) Organizational change management </p><p>Components and Weights </p><p>COMPONENT % </p><p>Final exam BPM Chapters 1-15 30 </p><p>Research Paper 5% presentation, 10% content 15 </p><p>Class participation Earned throughout the term in class 20 </p><p>Assignment 1 SAP Workflow design 5 </p><p>Assignment 2 SAP Solution Composer 5 </p><p>Assignment 3 SAP Business One 5 </p><p>Assignment 4 Value-SAP &amp; SAP Solution Manager Best-practiced business process </p><p>design &amp; implementation 5 </p><p>Assignment 5 Visio &amp; ARIS Process Modeling 5 </p><p>Assignment 6 ARIS Process Simulation 5 </p><p>Assignment 7 Score-Card methodology through SAP-Enterprise Management System 5 </p><p>Total 100 </p><p>Grade Conversion </p><p>At the end of the course your overall percentage grade will be converted to your letter grade in </p><p>accordance with the following conversion scheme. Your grade is accessible through the course </p><p>Avenue site. </p><p> please note that MBA grade conversion is LETTER GRADE PERCENT LETTER GRADE PERCENT </p><p>A+ 90-100 C 55-59 A 85-89 C- 50-54 A- 80-84 F 0-49 B+ 75-79 B 70-74 B- 65-69 C+ 60-64 </p></li><li><p> K725 Fall 2011 - Page 4 of 8 </p><p>Communication and Feedback </p><p>Students who are uncomfortable in directly approaching an instructor regarding a course concern </p><p>may send a confidential and anonymous email to the respective Area Chair or Associate Dean: </p><p>http://www.degroote.mcmaster.ca/curr/emailchairs.aspx </p><p>Students who wish to correspond with instructors or TAs directly via email must send messages </p><p>that originate from their official McMaster University email account. This protects the </p><p>confidentiality and sensitivity of information as well as confirms the identity of the student. </p><p>Emails regarding course issues should NOT be sent to the Administrative Assistant. </p><p>Instructors should conduct an informal course review with students by Week #4 to allow time for </p><p>modifications in curriculum delivery. Instructors should provide evaluation feedback for at least </p><p>10% of the final grade to students prior to Week #8 in the term. </p><p>Students who wish to have a course component re-evaluated must complete the following form: </p><p>http://www.mcmaster.ca/policy/Students-AcademicStudies/Form_A.pdf </p><p>In order for the component to be re-read: </p><p> the component must be worth 10% or more of the final grade in the course </p><p> students pay a fee of $50 in Gilmour Hall #209 (receipt is then brought to APO) </p><p> the Area Chair will seek out an independent adjudicator to re-grade the component </p><p> an adjustment to the grade for the component will be made if a grade change of three points or greater on the 12 point scale (equivalent to 10 marks out of 100) has been suggested by the </p><p>adjudicator as assigned by the Area Chair </p><p> if a grade change is made, the student fee will be refunded </p><p>ACADEMIC DISHONESTY </p><p>It is the students responsibility to understand what constitutes academic dishonesty. Please refer </p><p>to the University Senate Academic Integrity Policy at the following URL: </p><p>http://www.mcmaster.ca/policy/Students-AcademicStudies/AcademicIntegrity.pdf </p><p>This policy describes the responsibilities, procedures, and guidelines for students and faculty </p><p>should a case of academic dishonesty arise. Academic dishonesty is defined as to knowingly act </p><p>or fail to act in a way that results or could result in unearned academic credit or advantage. </p><p>Please refer to the policy for a list of examples. The policy also provides faculty with procedures </p><p>to follow in cases of academic dishonesty as well as general guidelines for penalties. For further </p><p>information related to the policy, please refer to the Office of Academic Integrity at: </p><p>http://www.mcmaster.ca/academicintegrity </p><p>REQUESTING RELIEF FOR MISSED ACADEMIC TERM WORK </p><p>1. Students may request relief from a regularly scheduled midterm, test, assignment or other course component in the following two ways: </p><p>http://www.degroote.mcmaster.ca/curr/emailchairs.aspxhttp://www.mcmaster.ca/policy/Students-AcademicStudies/Form_A.pdfhttp://www.mcmaster.ca/policy/Students-AcademicStudies/AcademicIntegrity.pdfhttp://www.mcmaster.ca/academicintegrity</p></li><li><p> K725 Fall 2011 - Page 5 of 8 </p><p>a) For absences from classes lasting up to five (5) days Students must use the MSAF (McMaster Student Absence Form). This is an on-line, </p><p>self-reporting tool, for which submission of medical or other types of supporting </p><p>documentation is normally not required. Students may use this tool to submit a </p><p>maximum of one (1) request for relief of missed academic work per term. Students </p><p>must follow up with their course instructors regarding the nature of the relief within </p><p>two days of submitting the form. Failure to do so may negate the opportunity for relief. </p><p>It is the prerogative of the instructor of the course to determine the appropriate relief for </p><p>missed term work in his/her course. </p><p>b) For absences from classes lasting more than five (5) days Students cannot use the MSAF. They MUST report to the APO to discuss their </p><p>situation and will be required to provide appropriate supporting documentation. </p><p>2. Students who wish to submit more than one request for relief of missed academic work per term cannot use the MSAF. They must report to the APO and discuss their situation with </p><p>an academic advisor. They will be required to provide supporting documentation and meet </p><p>with the Director. </p><p>3. The MSAF cannot be used during any final examination period. 4. Students who require accommodations to meet a religious obligation or to celebrate an </p><p>important religious holiday must make their requests in writing within three weeks of the </p><p>start of term to the APO. </p><p>5. Students seeking relief due to: work-related (for part-time students only) commitments; representing the university at an academic or varsity athletic event; and/or conflicts </p><p>between two (or more) overlapping scheduled midterm exams, have the option of applying </p><p>for special exam arrangements. Such requests must be made to the APO at least ten (10) </p><p>working days before the scheduled exam along with acceptable documentation. There will </p><p>be only one common sitting for the special exam. Instructors cannot themselves allow </p><p>students to unofficially write make-up exams/tests. Adjudication of the request must be </p><p>handled by the APO. </p><p>STUDENT ACCESSIBILITY SERVICES </p><p>Student Accessibility Services (SAS) offers various support services for students with </p><p>disabilities. Students are required to inform SAS of accommodation needs for examinations on </p><p>or before the last date for withdrawal from a course without failure (please refer to official </p><p>university sessional dates). Students must forward a copy of such SAS accommodation to the </p><p>instructor immediately upon receipt. If a student with a disability chooses NOT to take </p><p>advantage of an SAS accommodation and chooses to sit for a regular exam, a petition for relief </p><p>may not be filed after the examination is complete. The SAS website is: </p><p>http://sas.mcmaster.ca </p><p>POTENTIAL MODIFICATIONS TO THE COURSE </p><p>The instructor and university reserve the right to modify elements of the course during the term. </p><p>The university may change the dates and deadlines for any or all courses in extreme </p><p>circumstances. If either type of modification becomes necessary, reasonable notice and </p><p>http://sas.mcmaster.ca/</p></li><li><p> K725 Fall 2011 - Page 6 of 8 </p><p>communication with the students will be given with explanation and the opportunity to comment </p><p>on changes. It is the responsibility of the student to check their McMaster email and course </p><p>websites weekly during the term and to note any changes. </p><p>RESEARCH PAPER GUIDELINE </p><p>Objective: </p><p>To write and present a research paper that addresses the issues of Business Process Management. </p><p>Topic Selection: </p><p>The instructor will assign the topic of your research paper to you. </p><p>Guidelines: </p><p>1. Since many students will not have much experience within their selected topic, most of the material for the research paper will be gathered from literature surveys. The </p><p>University library has many books and journals, which may be of use, and your instructor </p><p>may also help you in your search if you are short of material. </p><p>2. Since the purpose of this research paper is to show that you have studied a particular area well, do not simply repeat information you find in your literature review. In particular, </p><p>beware of the unbridled enthusiasm on many topics often appearing in the popular press. </p><p>This may be a mask to cover a lack of facts. You should not consider yourself as a </p><p>reporter, but as an analyst. Present your own views on the material gathered, since this </p><p>develops your ability to think logically and creatively. Remember, marks are given for </p><p>originality. You need to submit your research paper proposal including the title, the </p><p>objective, the tasks, the methodology, and the potential value of your research. </p><p>3. Your final paper must be typed. It should be a minimum of 20 (maximum of 35) double-spaced 8 x 11 typewritten pa...</p></li></ul>

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