STRATHMORE UNIVERSITY

FACULTY OF BACHELOR OF HOSPITALITY AND TOURISM

MANAGEMENT

Course Outline and Delivery Plan BHT 1214: PRINCIPLES OF HOUSE KEEPING AND LAUNDRY

Course Description

The Housekeeping and Laundry course is intended to impact knowledge, skills and

attitudes that will enable the trainees to carry out and manage housekeeping and

laundry operations in hotels, hospitals, schools, colleges universities as well as

provide as wide range of welfare and supporting services.

Courses Objectives

1. Definition, classification of housekeeping, Room divisions

2. Identify divisions and systematic operation of work in housekeeping

department.

3. Identify cleaning equipment and cleaning agents

4. Describe relationship between housekeeping and other departments, the role

housekeeping plays in relation of customers.

5. Describe importance of housekeeping in profit making.

6. Acquire basic skills used in housekeeping management and operations.

7. Control expenses in the housekeeping department by using the operating

budget as a control tool and implementing efficient purchasing practices.

8. Explain the safety and security needs a hospitality operation, how safety and

security issues affect housekeeping personnel.

9. Understand the managerial skills necessary to efficiently operate an on-

premises laundry operation. Skills addressed include planning the physical

layout of the laundry operation, developing procedures for laundering different

fabrics, organizing the flow of linens through the laundry process, operating

typical machines and equipment used in laundry operations and staffing the

on-premises laundry operations.

10. Develop procedures to ensure efficient and cost-effective use of labour and

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supplies in relation to guestroom cleaning.

11. Develop selection criteria for surfaces, wall coverings, furniture and fixtures

as well as cleaning.

12. Develop selection criteria for beds, linens and uniforms.

13. Understand the basics of carpets, floor construction, the types of equipment

used in carpets and floor care, and typical carpet & floor cleaning methods.

Contact Hours

3 hours per session

Prerequisite

None

Course Plan Topic Approximate

start Dates

Introduction to Housekeeping

Definition of Housekeeping

Importance of housekeeping

Classification of housekeeping

Housekeeping in different types of establishment

Organization structures

Room Division

10th Nov.2008

Theory

Housekeeper

Aims of a housekeeper

Responsibility of a Housekeeper

Attributes of a housekeeper

The relationship between housekeeping and other

departments

Cleaning

Reasons for cleaning

Theory

17th Nov,2008

Identification of Housekeeping Equipment, Material and

Cleaning Agents

Housekeeping Equipment

Practical

15th Nov.2008

22nd Nov.2008

2

Manual Euipment-brooms, brushes, mops, mop buckets etc.

Mechanical Equipment- Vacuum/suction cleaners,

scrubbing

/polishing machines

CleaningAgents-detergents,water,abrasive,degreases,

polishes(metal, furniture and floors)

Materials: cleaning cloths, yellow dusters, sheep’s skin,

polishing rugs, floor cloths etc

Identify use, care and storage of housekeeping equipment

materials and cleaning agents

1. Methods of organizing cleaning

Unit

Block

Team

Routine methods of cleaning work

Removal of dust e.g. high,dry,damp dusting

,sweeping, scrubbing-(hand, machine)

Removal of dirt e.g. mopping (different systems of

mopping

Removal of stains and marks from surfaces

Polishing

Buffing

vacuuming

Stripping

2. Daily cleaning the room

Cleaning of bedstead

Bed making

Guest

Patient

Student

Turn down a bed for the guest

Weekly cleaning of window

Glass

24th Nov & 26th

Nov

2008

3

Wooden and different forms

Glass doors

3. Weekly cleaning of walls, doors and wooden surfaces

in the room

Cleaning different walls finishes

Painted (oil, water)

ceramics

Terrazzo/marble

Wooden

Glass

4. Doors

Glass door

Wooden doors

French doors

Wooden

Plain

Vanished

Polished

Painted

Formica top

Floors

Concrete floor tiles (glazed, unglazed)

Ceramic

Thermoplastic

Terrazzo

Marble

vinyl

28th Nov & 29th

Nov

2008

1st Dec & 3rd Dec

2008

5. Cleaning of public area

Clean and care different public areas as

Offices

Corridors

Staircases

Lounges

5th Dec.

6th Dec.2008

4

Reception area and desk

6 Sanitary areas

Cleaning

Toilets

Wash hand basins

Open drainage/ Closed drainage

Bath rooms

Placing of guests supplies

8th Dec.

10th Dec.2008

7 Supervision and Inspection the room

Students to design an inspection check list and include

Codes used in housekeeping e.g.

OOO

VIP

CR

NP

NG

ED

Inspection of rooms

Clean and inspect room using a checklist

Report writing on standard of cleanliness and on

maintenance requirement

15th Dec.

17th Dec.2008

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TOPIC

Laundry Practicals 19th Dec. & 20th

Dec.2008

8 Introduction to laundry and laundry procedure

Identification of laundry equipment and cleaning

agents

Use, choice, care and storage of the equipment and

cleaning agents

10th Jan & 17thth Jan

2009

9 Students to launder and finish the following articles

White cotton shirt/Guest shirt

Table linen/bed linen

Table napkin

Colored cotton

24th Jan & 31st Jan

2009

10 Students to launch and finish the following

Woolen fabric

Silk

Non – made fibers

7th Feb &14th Feb

2009

11 Identification and removal of different types of stains

Coffee

Blood

Food stains

Ink

Chewing gum

Handling infected linen

Classification of hospital; linens

Hospital procedures

Special laundry processes

Sponging and spotting

Home dry cleaning of articles

13th Feb & 14th Feb

2009

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THEORIES

Introduction to laundry and laundry procedure.

Importance of a good laundry

Laundry procedures: - receiving, sorting, mending stain,

removal, soaking, washing, drying and ironing, pressing airing,

folding, storage and dispatch.

5th Jan.2009

CAT 1

Laundry equipment and cleaning agents

types of laundry equipment

The choice ,use and storage of laundry equipment

Cleaning agents

Choice use and storage of cleaning agents.

12th Jan.2009

Safety and security needs of the hospitality operators.

Security in the housekeeping Dept

- Employee theft

- Theft by guests and intruders

- Minimizing theft

Guest security

-security in guestrooms

- Safety- fire prevention, safety training

Group research assignment

19th Jan.2009

Introduction to fibers and fabrics

Classification of fibers.

Fabric construction

Different types of weaves

26th Jan.2009

CAT 2

Controlling operations

Housekeeping Operating Budget

Productivity Control

Linen room

Importance of laundry room

Types of linen room

2nd Feb.2009

9th Feb.2009

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Linen room procedures

Qualities of linen room

Advantages and disadvantages of laundry systems

- On site laundry

- Off site

- Commercial laundry

- Thread linens

Group presentation of the assignment

Free to study for end of semester examination

End of semester examination

16th.Feb.2009

23rd

Feb.2009

25th Feb.2009

COURSE DELIVERY METHODOLOGY.

1. Lecture will be used as a teaching method.

Handouts will be provided although students will be required to supplement handouts

methods.

Students are encouraged to take course notes and use the E- learning system.

2. Practical work in Laundry and Housekeeping Operation at the hostel.

3. Towards the end of the semester group research assignment followed by

presentation.

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ACADEMIC ASSESSMENT.

Type Weighting %

Examination 50

Course work

Cat 1 (supervised (CAT)

CAT 2 ( supervised (CAT)

CAT 3 (Group research assignment)

50

10

10

30

TOTAL 100%

COURSE MATERIALS.

Title Author Publisher ISBN

Professional Management of

House keeping.

T.J Jones Wiley

(2002)

0471268941

Housekeeping Management. Mart A. Casado Wiley

(1999)

0471268941

Professional Management of

Housekeeping Operations.

T. J Jones

Robert J.

Martin.

John Wiley and

sons Inc

(2004)

0471268941

The Professional;

Housekeeper.

Schneider, M.

Scoviak –L M.

New York: J.

Wiley

(1999)

0-471-29193-5

OTHER

RECOMMMEDATION

TEXTS

Accommodation management Christine Jones

Val Paul.

Bats ford

academic and

educational

0713448075

9

Accommodation and cleaning

services: vol. 1 operations.

David M. Allan Stanley Thorns

LTD (1992)

0748702903

Accommodation and cleaning

services: vol. 2 management

David M. Allan Stanley Thorns

LTD (1992)

0091510015

Housekeeping supervision Jane Fellows Pitman (1984) 0-273-02552-X

Hotel, Hostel and

Hospital

Joan C. Branson Book power 10:0340525185

Housekeeping. Margaret

Lennox

Hodder Arnold

2006)

13:9780340525180

MODERN HOME

LAUNDRY WORK E. Henry J. M. Dent & sons 460038486

J. D. Byett LTD. (1968)

COMPUTER - BASED COURSE RESOURCES

ONLINE.

E – Learning system

- visit our course page on this system for electronic copies of notes and other course

materials.

Enrolment key: To be given by the University.

ASSIGNMENTS.

The Lecturer will give assessment to groups based on research to be carried within the

University and write report.

LOCATION AND TIME.

Theory classes - room (to be assigned) 8.15 – 11.15

Practicles - Kibondeni 2.oopm – 5pm

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POLICIES

Classes

1. Punctually is fundamental

2. Active participation in class discussion is encouraged

3. Marking of attendance register by the lecturer.

COMMINICATION CHANNELS

E – Learning

E – Mail

LECTURER IMFORMATION

Lecture name : Mrs. N. Obonyo

Email : nellyobonyo@yahoo.com

Location :

Telephone : 0723 - 572520

Consultation times :

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