Vad gör COSMO CONSULT när affärsmodellerna förändrasPeter Dibbern & Anders Wendt

COSMO CONSULT Group 2

COSMO CONSULT | Ready to hit refresh? Varför tjatar vi om "Ready to Hit Refresh"?

Satya Nadella, CEO Microsoft

COSMO CONSULT Group 3

COSMO CONSULT | Ready to hit refresh?Digital Transformation – Evolutionary Process

I have to disappoint you: Digitalization is not a Product!

COSMO CONSULT Group 4

COSMO CONSULT | Ready to hit refresh?Digital Transformation – how long will it take?

2020 within 4 years

2041 within 25 years

2020 within 4 years

2066 within 50 years

… will never be finished

…. no idea

COSMO CONSULT Group 5

COSMO CONSULT | Ready to hit refresh?Digital Transformation – Mindset

ChangingThinking

ChangingThings

before

COSMO CONSULT Group 5

COSMO CONSULT Group 6

WHY?

COSMO CONSULT Group 7

"If the rate of change on the outside exceeds the rate of change on the inside, the end is near."Jack Welch, Former CEO of General Electric

COSMO CONSULT | Ready to hit refresh?Digital Transformation – Sense of Urgency

COSMO CONSULT Group 8

COSMO CONSULT | Ready to hit refresh?Company Strategy | End-to-End Solution Stack

COSMO CONSULT Products

Documentation, Embedded Application Support, E-Learning, electronic Performance Support

Application Platform (PowerApps, Flow, Common Data Model)

COSMO CONSULT MarketplaceMicrosoft App-Source

Azure

Data Analytics (PowerBI, Qlik)

Sales

Office 365

Digital Workplace

CollaborationTools

MachineLearning

Cortana Intelligence

Azure IoT

Project Service Automation

MarketingCustomer

ServiceField Service

Microsoft Dynamics 365

ERP Enterprise

Cloud/OnPremise

COSMO 365.com Non-Microsoft Systems & Third Party Products

ERP MidmarketCloud/OnPremise

Financials

COSMO CONSULT Group 9

COSMO CONSULT | Ready to hit refresh?Digital Factory 2018 | Menu

COSMO CONSULT Group 10

COSMO CONSULT | Ready to hit refresh?COSMO CONSULT & Cloud

"… eat your own dog food!"Uwe Bergmann, CEO COSMO CONSULT AG

COSMO CONSULT Group 11

MES

Word

BIFinancials & Human Resources

QMExcel

DMS

CAD

Scheduling

EXCEL

Outlook

APS

COSMO CONSULT | Ready to hit refresh?Good Bye – Excel Island

COSMO CONSULT Group 11

Excel Excel

Time

COSMO CONSULT Group 12

"It’s not about Dynamics on its own – it’s about Dynamics at the center of the company "Satya Nadella, CEO Microsoft

COSMO CONSULT Group 13

COSMO CONSULT | Ready to hit refresh?COSMO CONSULT | Vision & Transformation

VISION Target Picture 2021

FOCUSCustomer Centricity &

Digital Business Consulting

„…to be the most human-centric end-to-end solution

provider to leveragedigitization for customer

success.“

„…COSMO is preferred partner in Business

Consulting & implementation for Digital Transformation

requirements.“

COSMO CONSULT Group 14

COSMO CONSULT | Ready to hit refresh?Digital Business Consulting – Overview

…most human-centric…

…end-to-end solution provider…

…to leverage digitizationfor customer-success…

COSMO CONSULT Group 15

COSMO CONSULT | Ready to hit refresh? Digital Business Consulting – Framework

Digital Business Developmentnew strategies & business models

Digital Customer Experience (DCX)new platforms/channels & customer-centricity

Digital Mindset & Capabilitiesnew models/methods & cultural change

Process Engineering & Optimizationoptimized workflows and automation

Cloud & IT Architecture modern IT infrastructure

New TechnologiesApps, IoT and industry 4.0

Collaboration joint (networked) cooperation & sharing

2

3

4

5

6

8

9

Digital Strategy1

Data Analyticsdata science and artificial intelligence7

StrategyCultureTechnology

COSMO CONSULT Group 16

COSMO CONSULT | Ready to hit refresh?Digital Maturity Check | Diagnostics & Benchmark

CONSIDERATIONLandingpage Industry

Registration

Analysis >30 page PDF

Questionaire (ca. 2 h)

2

1a 1b

3

4

COSMO CONSULT Group 17

COSMO CONSULT | Ready to hit refresh?Offering | Digital Transformation Roadmap

DIGITAL MATURITY CHECK (Multiple Step-In Points) DIGITAL AGENDA PRESENTATION (CEO, CXO)DIGITAL AMBITION WORKSHOP (CIO, CDO)

STATUS QUO VISION ROADMAP

QuestionaireBenchmark ReportDigital Status Quo

ReviewWorkshopDigital Vision

Agenda PresentationBusiness Impact (value)Digital Initiative Roadmap

COSMO CONSULT Group 18

Benchmark-Report

Agenda

Fields of configuration• Resources• Informationsystems• Organisational Structure• Culture

Vision

Initiative-Roadmap (Impact/Cost)

aligned to COSMO DBC framework

COSMO CONSULT | Ready to hit refresh?Offering | Digital Transformation Roadmap

Status Quo

COSMO CONSULT Group 19

COSMO CONSULT | Ready to hit refresh?Offering | Digital Transformation Roadmap

COSMO CONSULT | Digital Ambition Workshop

COSMO CONSULT | Digital Agenda Presentation

COSMO CONSULT | Digital Business Consulting Framework

COSMO CONSULT Group 20

COSMO CONSULT | Ready to hit refresh?Digital Maturity Check – Rollout and Enablingplan

4.4 15.4 1.5 31.5 15.6 30.6 15.7 30.7 15.8 31.8

Press Release: Digital Transformation Roadmap

Skype-Meeting:DACH Marketing/Telemarketing/Sales/PresalesStanddienst

Hannover Messe 2018: Digital Factory (Preview)

Presentation Microsoft Salesforce, Dublin (May 3rd)

Global Campaigns

Enablement template

New CustomersTelemarketingSales RepsPre-SalesConsulting/Operations

Existing CustomersSales RepsPresales Customer CareConsulting/Operations

Presentation OneCOSMO: Quick Win Customer Centric

ENA

BLE

MEN

T

GLOBAL ENROLLMENT

COSMO CONSULT Group 21

COSMO CONSULT | Ready to hit refresh?Hannover Messe | Sweden Partner Country 2019

“Collaboration, innovation and digital transformation will be at the heart of Sweden's Partner Country showcase in 2019. We want to engage and interact with visitors at the trade show and provide a platform for networking, trade and investments. HANNOVER MESSE is the world's foremost meeting place for stakeholders involved in digital development and Industry 4.0," said Peter Eriksson, Sweden's Minister for Housing and Digital Development, at the signing ceremony.”

COSMO CONSULT Group 22

COSMO CONSULT Group 23

COSMO CONSULT Gruppe

COSMO CONSULT Group Slide 23

Thank you for your attention!

DIGITIZATION IS A PROCESS!