Summary

Dynamic and results-oriented senior project management professional with progressive and 19 years of diversified information systems experience. A goal focused agent of change integrating practical solutions with current best practices, while providing innovative solutions to issues resulting in proven success in program management, new product development, concept to deployment and a variety of projects. Results achieved by utilizing a strong focus on collaboration, customer and employee satisfaction. Extensive business experience developed from strong working relationships with significant executives to provide internal leadership in formulating strategies, policies and initiatives. Successful in streamlining communication across matrix departments, achieving improved product and process time to market while mitigating conflict with strong communication and interpersonal skills. Strengths Include: • Program Management (Tactical and Strategic) • Cross Functional and Global Team Management • Products Integrated across Mainframe, Database, Distributed, Web and Mobile Platforms • Troubled Project Team Leadership • Production Implementation – Configuration, Release Development and Support

Professional Experience American Express Technologies, Phoenix, AZ 2004 – Present AMEX is a financial product provider. Positions held at American Express: Agile Program Manager, Merchant Technologies 2014 - Present Portfolio Manager, Merchant Technologies 2012 - 2014 Program Manager, Infrastructure Technologies 2008 - 2011 Agile Technical Project Manager Consultant, Card Technologies 2007 - 2008 Agile Technical Project Manager Consultant, Card Technologies 2004 – 2006*

Instructed business partners and development teams on marketing platform for successful agile transformation change moment from waterfall methodology. Business outcome: product owners identified, scrum of scrums established and SAFe setup once maturity by scrum teams was realized.

Managed the investment decision-making CBA process of 45m for digital merchant investments, highlighting opportunities where technology could enhance business value. Business outcome: helped maximize revenue potential of portfolio in terms of value-management and investment optimization. Customer satisfaction survey scores improved.

Oversight and upskill of PMO Infrastructure project management delivery of annual 350m investment budget. Engaged and ensured the availability of the required resources, aligned timelines, cost and scope of prioritized development programs. Business outcome: projects delivered on time and budget remained flat, consecutive year over year for 3 years. Asked to replicate model across PM network to increase maturity.

Utilizing the ITIL framework, provided effective change control board processes and management decisions to mitigate risk for platform stability.

Business outcome: system availability targets improved across platforms.

Resolved problems of troubled programs by developing consistent program turnaround procedures. Business outcome: Repeatable process to quickly assess the health, identifying the path forward, and/or driving the program to optimize the short-term and long-term goals of the client.

Developed steering committee for senior leaders on program health checks Business outcome: developed reusable consistent status and portfolio reports, reduced budget forecast variance, improved funding practices and procedures.

Led the Ameriprise Financial spinoff for interactive technology day 1 split to separate 40 applications, firewalls, transactions and system processing, timeline 180 days.

Business Outcome: successful 12 hour overnight change window implementation without incidents.

Bank of America, Phoenix, AZ BOA is a financial bank and product provider. Technical Project Manager Consultant, Card VR Technologies 2006 – 2007*

Implemented integrated cross platform Pay by Phone VR card system from MBNA acquisition across 40 applications. Business outcome: successful launch of integrated acquirer system within constrained timeline to continue 8m revenue collection per day.

Avnet, Electronics Technology Marketing Avnet is an electronics distributor. Technology Quality Assurance Engineer 2000 – 2003

Developed e-commerce shopping cart, supply chain inventory content management system website. Set up and managed DevOps functions, end to end. Business outcome: successful launch for customer self-servicing which resulted in savings to fund entire development effort of 11m with website availability.

Education/Training

SAFe, Agile Scrum Master and Product Owner training iDevelop TekSystems Business Technical Architecture TCN-A Credential IT Infrastructure Library (ITIL) ITIL v.3 Credential Project Management Institute PMP Credential Masters of Business Administration, University of Phoenix, Phoenix, AZ MBA Bachelor of Science Business, State of New York, Albany, NY BS

Professional Affiliations PMI Phoenix Chapter Arizona ITSM Professionals