CORPORATE SOCIAL RESPONSIBILITY REPORT 2014 AIM TO 2015

Our sustainable approach is integral to our strategy of being the best for clients, the best for consumers and the best at operations.

It is not a standalone set of actions - it is part of the way we work.”

Remo Brunschwiler, CEO Selecta Group

OUR SUSTAINABLE APPROACHAs Europe s leading vending company we embrace and promote ethical business practices setting sustainable development goals which are integral to the way we do business. To this end, we believe in:…

ENVIRONMENT …respecting our environment

We are committed to reducing our carbon footprint, handling our waste efficiently and increasing our energy savings.

PRODUCT …offering quality and choice

We are focused, together with our partners and suppliers, on offering a wide choice of quality products, including healthy and certified alternatives.

WORKPLACE …providing a safe and enjoyable workplace

We are dedicated to working on health and safety, as well as running a company that our employees enjoy working for.

COMMUNITY …supporting our community

We are supportive of community initiatives, both locally and globally, and also support activities undertaken by our supply chain.

Tour Optimisation Planning will help us reduce our carbon footprint.

environmentRespecting our

“ We are committed to reducing our carbon footprint, handling our waste efficiently and increasing our energy savings.”

ENVIRONMENTALSTANDARDS Goal: to reduce our carbon footprints for a healthier environment

Selecta Group is working hard on the ´Tour Optimisation Planning´ project. This continuous investment allows our merchandisers to drive in a smarter, more ecological way to our clients with the support of an automated route planning system. So far, nearly two million euros have been invested and plans are in place leading as far ahead as 2017. In addition to this project, the Nordics are using fully electronic, environmentally friendly cars for our merchandisers. In France, new lease contracts were signed for vehicles that benefits from new technologies and thus reduced energy consumption. In the United Kingdom, engines with stop/start technology and telematics are being used to actively manage driving styles and behaviour.

ENERGY SAVINGS Goal: to reduce our energy consumption by innovative solutions

Energy efficient machines are our latest innovations. Selecta is developing Group-wide vending solutions with latest technology and an A+ energy rating (EVA EMP). Ferrara and Lioni vending solutions consist of an A+ energy label plus ‘’optimise mode’’, which calculates over the initial 2 weeks of install, when the machine is active in use. It then automatically enters into energy saving mode during periods when the machine is not in use. Locally, Selecta Switzerland applies the Aquaclic system to all water taps, which results in saving half of all used water, and thus CO2 and energy. Selecta UK developed the Bean-to-cup machine, Ravello, which has a 29% reduction in energy consumption versus the previous solution. During the UK ‘Nova-Project’, older vending machines were renovated, including an upgrade to LED lighting standards which contribute to a significant energy reduction.

RECYCLING Goal: to ensure Selecta s operational processes are contributing to a better environment

In today s world, and for the Selecta Group, recycling is an important topic. Every local Selecta office contributes to the recycling-process. Selecta Switzerland is very active in the recycling process. By establishing strong partnerships with recycling companies, we manage to recycle an impressive 85% of our total used cups, PET bottles, aluminum and glasses on average. Selecta Netherlands started using cups which are made from cane sugar leaves. The cups are compostable and used to grow oyster mushrooms which are in turn used for producing snacks. Selecta France designed a solution with the company Versoo, where plastic cups and spatulas are compacted, crushed, mixed with foundry residues to create ballast products for home appliances.

“ We are supportive of community initiatives, both locally and globally, and we also support activities undertaken by our supply chain.”

communitySupporting our

The miofino fund will improve education, health care, water supply and electricity solutions in Rwanda.

SOCIAL RETURN Goal: to give humans a fair/better chance in today’s working environment

Selecta is a people’s company and we like to show this by supporting everybody. In the Netherlands, we started to provide jobs for people returning to the workplace (for example coming back from illness or career breaks). For several employees we have set up structural cooperation with companies, like Lander, USG and Restart, providing these reintegration programs. Next to these new programs, Selecta France will make our vending machines accessible to all, especially the visually impaired, as Selecta is working with the Association Valentin Haüy to develop labels in Braille. At the customer’s request, Selecta can attach Braille labels on selections keys of Lazio or Milan vending machines.

NEST Goal: to work together for raising money for the vital research

In the United Kingdom, Selecta was touched by young lady who won the Young Fundraiser of the Year 2014 for raising over £60.000 for the Nephrotic Sydrome Trust, or NeST. NeST is a dedicated charity that was set up to raise money to fund the vital research with the objective of finding a cure for this syndrome. Selecta UK has chosen to work with the charity after meeting the inspiring young woman, Emma Copa.

MIOFINO COFFEE FUND Goal: to support Rwanda in its development in the coffee industry

Selecta Nordic established the Miofino Coffee Fund: to support and uplift the livelihoods of coffee growers producing green beans, with the aim of including these in our future Miofino coffee blends. For every kilo of Miofino, 1 KR is contributed to the fund. The fund will improve education, health care, water supply and electricity solutions in Rwanda, Africa. It will also increase coffee seedlings, replacing old coffee trees, consolidate coffee plantations and appropriate agricultural inputs (washing stations). This activity will enable production quality and quantity to grow significantly with over 50% increase in yields and value compared to the current situation. It is very likely other countries will start contributing this fund during 2015.

GLOBAL COMPACT Goal: to adopt sustainable and socially responsible policies.

These policies and business activities have been set up by the United Nations Global Compact, the world’s largest voluntary corporate responsibility initiative. Their priorities include respect to human rights, improve labour conditions, protect the environment and combatting corruption. Selecta s operations are in line with these policies and we ask the same from our suppliers.

“ We are focused, together with our partners and suppliers, on offering a wide choice of quality products, including healthy and certified alternatives.”

productoffering quality & choice

We are committed to reach agricultural sustainability for our hot beverages.

CERTIFIED,SUSTAINABLEPRODUCTS Goal: to maximize the current range of certified and sustainable products

Selecta is committed to reach agricultural sustainability for our hot beverages. We work towards meeting this over the long-term while preserving the environment and promoting human development. The amount of coffee we buy from local roasters has significantly increased. A good example in the Netherlands is Peeze organization who supply 100% certified coffee. More and more of our coffee is Bio Label, Max Havelaar, UTZ or Rainforest Alliance labeled. Our sustainable sourcing policy is not restricted to coffee, for example in France, all Lipton teas are certified and in the UK Fairtrade Hot Chocolate is provided.

HEALTHIERCHOICES Goal: to provide all consumers and clients with a wider range of healthy alternatives

Selecta is committed to an effective nutrition health approach alongside suppliers and commercial partners. A wider variety in vending with nutritional and diet recommendations from governments and advisors were introduced to Selecta’s offering. Selecta France has launched the ‘’Feel Good’’ Program, offering nutritious and healthy products in our vending solutions. In the United Kingdom, healthier alternatives such as Raw Nuts and Dried Mango pieces are good examples of healthier choices and are proving successful lines. Selecta UK is rolling out skimmed milk across all hot beverage machines in order to reduce calories and offer HVO free alternatives.

QUALITY CONTROL Goal: to ensure our consumers and clients receive the high standard quality

We continually check the quality of our products and services. Procedures in place are to ensure we deliver the highest quality and ensure maximum machine uptime. We also have a HACCP program for food safety control, next to our independent quality audit sample tested across our estate.

NUTRITIONALINFORMATION Goal: to provide nutritional and allergens information about our products to consumers.

Selecta has a Group-wide guideline, providing nutritional information from the European Vending Association before local implementation. During the UK ‘Nova-Project’, traditional machines are also upgraded with QR codes that can be scanned with a smartphone to access nutritional information. Alternatively, stickers are sometimes used on the front or at the side of the machine. New hot beverage machines with touch-screen are equipped with the information button, to get a full page of nutritional information.

The certification marks – such as UTZ CERTIFIED, Rainforest Alliance Certified™ and Fairtrade – are internationally recognised independent guarantees of sustainable production. The new EU organic mark ensures that the product is compliant with EU organic farming regulation.

workplaceproviding a safe and enjoyable workplace

We have developed a coffee expertise training toolkit for our employees.

“ We are dedicated to working on health and safety, as well as running a company which our employees enjoy working for.”

ETHICAL ANDTRANSPARENCY Goal: to ensure Selecta maintains an honest and fair reputation within the industry

Our internal processes and practices are in line with ISO 26000. Acting in an ethical and transparent way that contributes to the health and welfare of society is our priority. To make some local changes, some of our agencies have been modernized to reduce energy consumption. More user-friendly, relaxing break spaces have been created for optimal employee welfare.

TRAINING ANDASSESSMENTS Goal: maximize personal development and opportunities for each of our employees

New starters receive a thorough introduction into the company and receive training throughout their career with us. This is reflected in our high rate of employee retention and their excellent career progression. An assessment of training and development needs form part of all regular performance reviews and appraisals. Those employees identified as having potential and a desire for greater responsibility, are given the opportunity to develop skills and knowledge through a range of training and development initiatives.

COMMUNICATION Goal: to listen to our employees and provide information and communications

We recognize that effective and open communication within our organization is essential to providing excellent service to clients and consumers. Therefore, we hold regular team meetings where business briefings are communicated to ensure our teams are informed and aligned with Selecta’s Objectives.

HEALTH ANDSAFETY Goal: to ensure the health and safety of our employees and members of the public

Selecta is committed to provide a safe and healthy environment for all of its employees, customers, contractors and visitors. We understand that a successful health and safety culture can only be achieved by observing safe working practices and procedures as a result of effective risk assessments, good training and continuous improvement. We are proud to be and accredited Safe_Contractor which formerly recognizes the standards we maintain.

commitmentour

“ As the European market leader in vending, Selecta looks to set the standard. Our commitment to sustainability, now and in the future, is an integral part of our strategy. We take our responsibility seriously, believing that we can make a real difference for all our stakeholders - clients, consumers, employees and partners - improving the quality of life for everyone.”

Selecta

22.10.12

CMYKC0, M33, Y49, K98

CMYKC0, M31, Y62, K18

Miofino Master Logo

Adobe Illustrator CS5

Fonts will not be supplied with this artwork. All special colours specified are from the PANTONE © Matching System unless otherwise stated.

GENERAL NOTES: The colours on this printout are not accurate and are intended to be used as a guide only, do not use for matching purposes unless otherwise stated. This artwork does not contain any Trap/Grip/Choke informa�on.

SCALE: AT 100%

CLIENT NAME

DATE

FILE NAME

COLOUR NAME

NOTES

SPECIAL COLOUR

JOB NUMBER

Selecta

22.10.12

CMYKC0, M33, Y49, K98

CMYKC0, M31, Y62, K18

Miofino Master Logo

Adobe Illustrator CS5

Fonts will not be supplied with this artwork. All special colours specified are from the PANTONE © Matching System unless otherwise stated.

GENERAL NOTES: The colours on this printout are not accurate and are intended to be used as a guide only, do not use for matching purposes unless otherwise stated. This artwork does not contain any Trap/Grip/Choke informa�on.

SCALE: AT 100%

CLIENT NAME

DATE

FILE NAME

COLOUR NAME

NOTES

SPECIAL COLOUR

JOB NUMBER

Selecta

22.10.12

CMYKC0, M33, Y49, K98

CMYKC0, M31, Y62, K18

Miofino Master Logo

Adobe Illustrator CS5

Fonts will not be supplied with this artwork. All special colours specified are from the PANTONE © Matching System unless otherwise stated.

GENERAL NOTES: The colours on this printout are not accurate and are intended to be used as a guide only, do not use for matching purposes unless otherwise stated. This artwork does not contain any Trap/Grip/Choke informa�on.

SCALE: AT 100%

CLIENT NAME

DATE

FILE NAME

COLOUR NAME

NOTES

SPECIAL COLOUR

JOB NUMBER

Selecta

22.10.12

CMYKC0, M33, Y49, K98

CMYKC0, M31, Y62, K18

Miofino Master Logo

Adobe Illustrator CS5

Fonts will not be supplied with this artwork. All special colours specified are from the PANTONE © Matching System unless otherwise stated.

GENERAL NOTES: The colours on this printout are not accurate and are intended to be used as a guide only, do not use for matching purposes unless otherwise stated. This artwork does not contain any Trap/Grip/Choke informa�on.

SCALE: AT 100%

CLIENT NAME

DATE

FILE NAME

COLOUR NAME

NOTES

SPECIAL COLOUR

JOB NUMBER

Selecta

22.10.12

CMYKC0, M33, Y49, K98

CMYKC0, M31, Y62, K18

Miofino Master Logo

Adobe Illustrator CS5

Fonts will not be supplied with this artwork. All special colours specified are from the PANTONE © Matching System unless otherwise stated.

GENERAL NOTES: The colours on this printout are not accurate and are intended to be used as a guide only, do not use for matching purposes unless otherwise stated. This artwork does not contain any Trap/Grip/Choke informa�on.

SCALE: AT 100%

CLIENT NAME

DATE

FILE NAME

COLOUR NAME

NOTES

SPECIAL COLOUR

JOB NUMBER

Selecta

22.10.12

CMYKC0, M33, Y49, K98

CMYKC0, M31, Y62, K18

Miofino Master Logo

Adobe Illustrator CS5

Fonts will not be supplied with this artwork. All special colours specified are from the PANTONE © Matching System unless otherwise stated.

GENERAL NOTES: The colours on this printout are not accurate and are intended to be used as a guide only, do not use for matching purposes unless otherwise stated. This artwork does not contain any Trap/Grip/Choke informa�on.

SCALE: AT 100%

CLIENT NAME

DATE

FILE NAME

COLOUR NAME

NOTES

SPECIAL COLOUR

JOB NUMBER

MIOFINO COFFEE FUNDAt Selecta, the Miofino Coffee Fund is our commitment and contribution to make a difference for a better world with greater social responsibility. The Miofino Coffee Fund, started in the Nordics, is a fund to support and uplift the livelihoods of coffee growers producing green beans, with the aim of including these in our future Miofino coffee blends. The fund provides financial and technical assistance for production as well as community improvements such as schools, healthcare, water supply and electricity. The fund has tight controls and transparency to ensure that funds reach and benefit the appropriate grower communities and projects. Representatives of the fund, including Selecta employees, visit farms and help improvement initiatives directly.

Our current project is Rwanda, as it is one of the poorest countries in the worlds, still

suffering from the war and genocide in the 1990s. 90% of the people get their living based on agriculture, with coffee and tea being the major export products. The country is still one of the smaller coffee producing countries in the world. There are great opportunities to improve the coffee growing industry and thereby the lives of the people in the coffee communities and the Rwandan economy. Currently, the national coffee production is about 20,000 tons of green coffee and the average productivity per tree ranges from 2 to 3 kg of cherries, depending on agro-ecological zones. This is greatly below an international average, where produc- tivity per tree ranges between 4 to 6 kg of cherries. Coffee in Rwanda is normally grown at high altitude with perfect conditions for high quality coffee.

The overall goal of Miofino Coffee Fund is to improve farming of coffee by increasing productivity, improving quality, marketing and making farmer organizations more cohesive as well as efficient. These improve-ments will allow Rwandan coffee farmers to send their children to school, build new homes and invest back into their own plantations.

commitmentHighlights of our

Here are some examples of various projects and initiatives from across the Selecta Group.

Selecta Zero Emission Selecta Nordics has introduced fully electric cars for our merchandisers in several countries. It started with introducing one car per country, e.g. Finland, Norway and Sweden. But as it is such a positive opportunity for creating a better environment, the amount of cars quickly increased.

PCRRG Selecta UK is also a founder member of the Paper Cup Recovery and Recycling Group (PCRRG). This group is committed to the development of collection and recycling opportunities. They encourage the sustainable transformation of paper cups into a valuable resource. This is part of the Cumbernauld depot who adheres to Zero Waste Scotland.

In addition, offsetting some of the carbon impact of servicing our accounts through planting trees. The UK, for example, has embarked on a tree planting programme to offset the carbon footprint or the operations. So far, 213 trees have been donated to schools in order to offset 213 tonnes of carbon.

Move Machine – Together with UNICUM manufacturer, we developed the state-of-art snack and drink machine with multiple innovations in design, technology and con- venience. It consists of a stylish graphical user interface, 50% more capacity but less energy consumption, superior ergonomic height and bi-directional telemetry to allow preventive maintenance and shorter reaction time for technical intervention, increasing the machine’s uptime.

Selecta Benelux Supports carefully selected social initiatives like Villa Pardoes, a holiday- stay/home near the amusement park `De Efteling , specially designed for children with life-threatening conditions. Since 2003, €0.18 per kilo have been donated from every kilogram Fairtrade coffee we sell on an annual basis.

Mirante Machine – A coffee machine is no longer that strange object that stands in the corner of the room making funny noises. It is a machine to be proud of when having it in your office. As well as visually appealing it is very easy to use and is low in its energy consumption with its A+ energy label. There is a function on the touchscreen which provides nutritional information, product specifi-cations and allergy information. When it is dark, the machine’s modern, energy-efficient LED lighting will brighten up any space.

Tour Optimisation Planning –This project has been active Group-Wide for a few years now. At the end of the year 2015, we are aiming to have nearly 900 merchandisers supplied with this system of optimized route planning. Selecta Switzerland is leading in this process, with approximately 450 cars utilizing this innovative technology.

For more information about Selecta and our Sustainable Approach, please visit www.selecta.com