52

Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Embed Size (px)

Citation preview

Page 1: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together
Page 2: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Corporate Overview

Page 3: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

A partner to grow with

In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania

Together with our global network of agents we anticipate a growth to servicing 85,000 to 90,000 passengers per year by 2011

We look to a close relationship with our agents to achieve this capacity

Page 4: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Logistics Simplified

Alpha Travel offices in London for ease of communication with global agent network

Experienced, dedicated tour consultants

Reliable communication

Extensive product knowledge

Proven reservation system

Page 5: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Value for Money

The strength of our relationship with our suppliers provides exceptional buying power which is passed on to our agents

Extensive reliable fleet allows us to offer transportation at a competitive rate

A wide assortment of scheduled, seat in vehicle safaris that are provided at highly competitive prices

Page 6: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Solid Commitment

Extensive investments in East Africa

Ongoing investments in Fleet and transport

infrastructure Information technology

and reservation management

Staff training Marketing support

tools Social and

environmental business practices

Page 7: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

KENYA

Page 8: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

We Have Increased Group Owned Bed Capacity In Kenya (under Sarova management)

Salt Lick Lodge Taita Hills Lodge (Combined 316 bed capacity)

The ARP Group Meets the Demand

Page 9: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Taita and Salt Lick are located in our 28,000 acre private wildlife sanctuary

The ARP Group Meets the Demand

Page 10: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

The development of our 28,000 acre private game reserve

Introduction of rhinoceros – both black and white

The development of a wetlands area

The introduction of crocodile and hippopotamus

Offer walking safaris and night game drives to guests of Taita and Saltlick Lodges

Developing a research centre studying the wildlife of the Sanctuary

Future Growth for the Taita Hills Sanctuary

Page 11: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Creation of wetlands Recovery of forest to

maintain browser population Management of invasive

plants Introduction of black and

white rhinoceros Introduction of

hippopotamus and crocodile at Bura Dam

Bird ringing for research and ornithological observations

Improved infrastructure including game drive routes, viewing points, picnic sites and fly camping sites

Eco Initiatives for the Taita Hills Sanctuary

Page 12: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Community Sustainable Development

Partnership with the Lumo Community Wildlife Sanctuary

Establishment of cultural tourism to neighbouring Msorongo and Lualenyi villages

Introduction of a revolving fund for educational and learning amenities

Development of aloe farms and honey production

Construction of water troughs for cattle

Linkages with community sites such as Kishushe and Oza for activities such as rock climbing, spelunking and mountain biking

Page 13: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

We Have Increased Group Owned Bed Capacity In Kenya (under direct management)

Baobab Beach Resort & Spa Kole Kole (Combined 646 bed capacity)

Our Developments on the Kenya Coast

Page 14: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Grand opening of Maridadi Wing at Baobab Beach Resort & Spa

Opened August 2008 54 new guest rooms Expansion of Afya Bora Wellness Centre Entertainment Centre & Amphitheatre Conference Rooms Shopping Arcade Additional sports facilities Cascading swimming pool Expansion of restaurant Expansion of the Tapa Tapa Bar

Our Developments on the Kenya Coast

Page 15: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Swimming pool Conference facilities Tennis courts SCUBA and snorkelling Wind surfing Fishing Afya Bora Wellness Club Spa Archery Football, Basketball, Volleyball Aerobics classes Table tennis, shuffle board, boccia Entertainment & animation Nature walks

Baobab Beach Resort& Kole Kole

Page 16: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Baobab Beach Resort & Spa

The new Porini Amphitheatre The new conference facility

Page 17: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Baobab Beach Hotel& Kole Kole

And world class dining

Page 18: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Award Winning Excellence

Page 19: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Award Winning Excellence

And most recently the 'First Choice Gold Medal 2007 for achieving consistently high customer service satisfaction levels as rated by First Choice Customers'.

Page 20: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Pollman’s Tours & Safaris

Offices in Nairobi, Mombasa, Malindi and Diani

Airport offices at Nairobi’s Jomo Kenyatta International Airport and Moi International Airport

IATA travel agency in Mombasa Solid infrastructure to handle

Charter arrivals Incentive groups Cruise ship arrivals Meetings and conferences The most demanding needs

Page 21: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Relocation of our Mombasa office Enabling us to keep

up with the growth Providing space for

representatives of our strategic partners

Purpose built for destination management

Top standard vehicle maintenance facility

Future Growth at Pollman’s Tours

Page 22: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Our Fleet in Kenya

We own an impressive fleet of late model, well maintained vehicles custom built for safaris

Safari Buses 4x4 Safari

Vehicles 20 to 24 seat

coaches Larger coaches Plans for

expansions

Page 23: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

TANZANIA

Page 24: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

We Have Increased Group Owned Bed Capacity In Tanzania (under Serena management)

Mountain Village expanded to 84 beds

The ARP Travel Group Investment in Tanzania

Page 25: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

We Have Increased Group Owned Bed Capacity In Tanzania (under Serena management)

Mountain Village expanded to 84 beds Located on a working coffee farm Overlooking a volcanic crater lake

The ARP Travel Group Investment in Tanzania

Page 26: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

We Have Increased Group Owned Bed Capacity In Tanzania (under Serena management)

Mbuzi Mawe Camp offering 32 beds

The ARP Travel Group Investment in Tanzania

Page 27: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Ranger Camp in Tanzania (under Ranger Safaris) Semi permanent

luxury tented camp All new, self

contained tents 8 to 10 tents on a

shared basis Relocates three

times annually to follow the migration

Dining tents with great meals

Personal tent valets

The ARP Travel Group Investment in Tanzania

Page 28: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Exclusive to each booking

Located in the best campsites

Same spacious tents

Secluded and intimate service

Perfect for honeymoons

Ranger Safaris’ Private Luxury Mobile Camping

Page 29: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Ranger Camps’ Website

A dedicated website to help you promote camping to your clients

Page 30: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Ranger Safari in Arusha

Modern office with pleasant surrounding

Workshop for efficient vehicle maintenance

Arusha is the hub for Tanzania’s safari – just a few hours from both the great wildlife of Tanzania’s exceptional parks and

The challenge of Mount Kilimanjaro

Page 31: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Ranger Safaris’ Vehicle Fleet

Ranger Safaris uses exclusively 4x4 vehicles for safaris in Tanzania.

We have a large, modern, well maintained fleet and are continuously adding to it.

And the fleets’ most important component…

Page 32: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Our Drivers

We recognise that the most important part of our safari participants’ experience is the interaction they have with the safari drivers. They have to be

An exceptional driver Friendly and

welcoming Knowledgeable about

the wildlife, flora, culture, and customs of their country

An ambassador for both the ARP Travel Group and our valued agents

Page 33: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Our Drivers

For these reasons we only provide the best drivers

Well experienced Continuously

trained Carefully briefed

before each safari Carefully debriefed

after each safari Fluent English skills

Some with French, German, Italian and Spanish

Page 34: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Zanzibar

Affiliate office in Stone Town Exceptional contract rates with all of the popular

resorts A variety of excursion offers Flight options from Nairobi, Mombasa, Serengeti,

Lake Manyara, Arusha, Selous, Ruaha and Dar es Salaam

Page 35: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Large Group Management & Special Events

Page 36: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Incentives

We have an exceptional creative department led by a long time member of SITE

A proven track record for incentive groups of varying sizes

Page 37: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Conferences

Africa is becoming an important conference destination Our team at Alpha in London and on the ground in East

Africa have the experience and knowledge to arrange exceptional conferences

A wide range of facilities, speakers and activities are available

Page 38: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Cruise Ship Handling

Proven track record

Capacity to handle large port arrivals

Creative excursions

Page 39: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Weddings in the Bush

Page 40: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

… and on the Beach

Page 41: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Birding Sports Photo Clinics Cultural Studies School Groups Agricultural groups Golf Holidays

Special Interests

Page 42: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

4Strategy Recent appointment

of General Sales Agents in: North America Portugal Spain France Brazil Argentina

Planned appointment of General Sales Agents in: Dubai India China Germany

To Facilitate the Growth

Page 43: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Publication of our new 172 page brochure Added Products in

East Africa Expanded coverage

of Southern Africa Inclusion of

Meetings, Conferences, Incentives and Cruise Handling

Clear, concise layout and design

Extensive new photography

Group Marketing

Page 44: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

The continuous updating of our Partners’ Website Detailed

Itineraries with links to Word and PDF formats

Up to date price lists

Photo bank for uploadingimages

Detailed accommodations information

Group Marketing

Page 45: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Partners’ Website Provide “White

Label Sites” that our travel partners can tap into with their branding

Plans to link to interactive maps of areas for travel

Group Marketing

Page 46: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Implementation of Travel Assist – our comprehensive interactive tours management system Tie together all

offices with one central system

Faster, more accurate quotations

Improved management of bed inventory

Group IT Strategies

Page 47: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Agent Branding

Company logos on meet & greet signage

Staff uniforms to the company’s requirements

Branding on vehicles

Page 48: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Increase our focus on Higher value safaris Incentive & Conference Business Cruise Ship Handling Creative solutions to the bed shortage in East

Africa

Our Direction

Page 49: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

From the pyramids of Egypt to the shore of Cape Town, your ARP Travel Group specialists can help you arrange spectacular holidays for your most demanding customers

One stop shop for adventures in Africa

Page 50: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Responsible Tourism

The ARP Travel Group is committed to responsible social and environmental tourism practices. Here are just some of the projects we support through funding and physical assistance:

Year of the Dolphin for 2007 and 2008 Friends of Tsavo’s Adopt a Rhino programme Water trough construction in Tsavo MEAK Eye Care clinic support St. Jude’s School education project in Arusha Huruma Child Parenting Centre in Mombasa Shanglia Mtoto wa Afrika in Nairobi Children for Chidren’s Future in Arusha

Page 51: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

Responsible Tourism

School students from Children for Children’s Future attending boarding school funded by Ranger Safaris.

Page 52: Corporate Overview A partner to grow with In the past year, our global network of agents provided 55,000 visitors handled in Kenya and Tanzania Together

As a new dawn approaches for the ARP Travel Group, we see some exciting times ahead and look forward to our continued growth and success in partnership with our global network of agents.

Conclusion