CORPORATE DIRECTOR Pete Leonard 1. PURPOSE OF REPORT 2. … › documents › s4625 › ... · 2010-01-14 · CORPORATE DIRECTOR Pete Leonard TITLE OF REPORT Accountability for Performance

Commserve/admin/committee formats/new report template

ABERDEEN CITY COUNCIL

COMMITTEE Area Committee Central DATE 27 May 2009 CORPORATE DIRECTOR Pete Leonard TITLE OF REPORT Accountability for Performance – Neighbourhood Services

1. PURPOSE OF REPORT This report presents the key management information and performance indicators for Neighbourhood Services (Central Area). The report is in the format of a Performance Indicator Balanced Scorecard approach with a traffic light mechanism to indicate the status of the indicator, which in turn is supported by detailed information for each indicator being considered this cycle. As agreed previously the information pertains only to those measures that remain relevant to scrutiny at an Area level. 2. RECOMMENDATION(S) To seek the Committee’s comments and observations on the performance information contained in the report. 3. FINANCIAL IMPLICATIONS There are no direct implications arising out of this report, although a number of comments are made on the use of resources. 4. SERVICE & COMMUNITY IMPACT The performance reporting framework is integrated with the Council’s ambition of being a top performing Council which delivers on the Community Plan and the Administration’s Policy Statement. 5. OTHER IMPLICATIONS There are no other direct implications arising out of this report regarding legal, resource, personnel, property, equipment, sustainability and environmental, health and safety; although a number of comments are made on the use of resources. 6. REPORT The report consists of

1) Corporate Director’s overview of progress 2) Performance Indicator Scorecard 3) Detailed progress on each item included in 2) above


7. AUTHORISED SIGNATURE Pete Leonard Corporate Director [email protected](52)3389

8. REPORT AUTHOR DETAILS Pete Leonard Corporate Director [email protected](52)3389

9. BACKGROUND PAPERS Not applicable


CORPORATE DIRECTOR’S PROGRESS REPORT NEIGHBORUHOOD SERVICES (CENTRAL AREA)

25 March 2009 – 20 May 2009 Voids Performance - The Housing & Property Teams managed to beat the challenging 1.08% void rent loss target set for 2008/09 by achieving a figure of 1.03%. This demonstrates a dramatic improvement in performance over the last 4 years (6.3% in 2005/6, 3.40% in 2006/7, and 1.39% in 2007/8). Target amount of void rent loss for 2008 was £689,467 and the actual outturn was £656,734.

Communal Cleaning & Security Services in Mainstream Multi Storey Blocks - As has been reported through the Resources Management and Neighbourhood Services Committee’s previously, all thirty nine multi storey blocks and three low rise blocks are included within the project to have the cleaning service market tested. One of the key issues for the project is the need to deliver a better quality of service to improve performance and value of the cleaning and increase security services in the blocks. Residents of the multi storey blocks covered by this project were consulted on their views on the cleaning and security services in the summer last and in addition, two public meetings were held on Tuesday 28 April and Wednesday 29 April 2009.

Tillydrone Regeneration - The demolition of 36 Hayton Road flats took place on 28 April 2009. This is one of three sites being developed across the city as part of the Council’s new build housing programme. A mix of house types and sizes will be built on the Hayton Road site to provide much needed Council homes. Building work is expected to begin within a year and take approximately a year to complete. A consultation exercise on design options is currently being planned for early May which will involve the local community and key Elected Members. Design options will then be taken forward to the Housing New Build Project Board.

Telecare Development Programme - The Scottish Government has confirmed that our submission for £100,000 allocation 2009/10 funding from the Telecare Development Programme monies has been approved. These funds will be used to further develop telecare services in the city including work on the reduction of delayed discharge and supporting independent living solutions for people with learning difficulties.

Housing Conference - Allan Whyte, Head of Service, and Allen Small, Project Team Leader, were speakers at ‘In Motion - Housing’s ultimate networking event’ on 28 April 2009 in Warwickshire. The housing conference was attended by over 400 delegates. The presentation by Aberdeen City Council concentrated on flexible and innovative ways of working in housing repairs and bringing Best Value Service to customers. The invitation was extended as a result of Building Service’s being awarded the Association of Public Sector Excellence (APSE) Construction Team of the Year 2008.

Guest Speaker - On 28 April 2009, Neil Carnegie, Community Safety Manager, was asked to deliver a presentation on our City Warden service at the annual National Community Warden conference. Neil and seven colleagues from the City Warden service also attended workshops at the event where they discussed their roles with


community wardens from other councils and shared information on the approach they take to issues whilst also learning about how other wardens work elsewhere. Reading Bus - The Reading Bus is the focal point of a three-year pilot project to promote literacy, initially in the St Machar area of Aberdeen. Since the spectacular launch ceremony on the 31st August 2006, over 24,000 excited learners and a wide variety of visiting contributors have been on board this revolutionary vehicle. The Reading Bus Team work in partnership with 11 different schools in developing innovative and successful programmes, as well as making regular visits to the Royal Aberdeen Children's Hospital, supermarket car parks and community locations.

Working with partner agencies, including CRIS, Station House Media Unit, Marischal Museum and colleagues in Adult, Family and Community Learning, the team have devised a comprehensive series of cross-curricular learning experiences that have challenged, engaged and motivated young people and families both in school and in the wider community. With a growing interest in the project at a local and national level, The Reading Bus has also enjoyed a high profile at national events and conferences such as Aberdeen’s Word Festival, Learning and Teaching Scotland’s National Literacy Conference and The Scottish Learning Festival in Glasgow. Active Schools - Aberdeen’s annual series of 5 fun runs across the city took place at the end of March. These events are open to all pupils from P5 – S2, and over 200 pupils participated in the 7 races. Active Schools thank Run 4 It for their assistance in developing the programme.

Public Analyst Laboratory - The Public Analyst Laboratory had their annual United Kingdom Accreditation Service (UKAS) audit on 6-7 April 2009. This had been postponed from December 2008 pending the outcome of the Option Appraisal of the Public Analyst laboratory which went to Full Council on 25 March 2009 with the report recommendations unanimously approved securing the future of the laboratory in Aberdeen. Not withstanding several minor findings which need to be addressed, the laboratory and staff came out of the assessment visit with flying colours and accreditation maintained for another year. Extension to scope was also granted in several food and water methods, the latter being accredited under the even more stringent Drinking Water Testing Specification (DWTS).

Environmental Health Service - The Environmental Health Service is encouraging City businesses to sign up their staff for free basic food hygiene training organised by the Service and funded by the Food Standards Agency Scotland. The targeted businesses are those with staff that have little or no food hygiene training, although all who apply will be given consideration.

The Environmental Health Service has started publishing the reports on health and safety inspections of Aberdeen Workplaces on the council's website. Aberdeen City Council is the health and safety enforcing authority for approximately 4000 city workplaces. The service already publishes food hygiene inspection reports for food premises in the city centre and the beach area.

0

10

20

30

40

50

60

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

2005-06 2006-07 2007-08 2008-09

City Centre 7 7Old Aberdeen 1 1Froghall, Powis, Sunnybank 8 8Tillydrone 16 16Seaton 1 1Hanover 1 1Ashgrove 1 1Woodside 2 2George Street 2 2Hilton 5 5Rosemount 2 2Stockethill 4 4

50

ASBOs by Locality March 2009

City Centre 7

Old Aberdeen 1

, Froghall, PowisSunnybank 8

Tillydrone 16

Seaton 1

Hanover 1

Ashgrove 1

Woodside 2

George Street 2

Hilton 5

Rosemount 2

Stockethill 4

Number of ASBOs Breached

0

1

2

3

4

5

6

7

8

9

10


2005-06 2006-07 2007-08 2008-09

Reference No: 2.20Homelessness KPI: Number Assessed as In Priority Need

Definition:

Explanation:

Tgt Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb MarYear to

DateHouseholds In Priority Need as % of Households Assessed as Homeless or Potentially Homeless (A)

82% 86.2% 84.7% 86.1% 86.7% 88.7% 89.6% 88.4% 89.4% 86.4% 83.4% 88.6% 85.0% 87.0%

No. of Households Assessed as Homeless or Potentially Homeless

123 163 144 135 106 154 250 199 125 157 184 213 1953

No. of Households In Priority Need (B) 106 138 124 117 94 138 221 178 108 131 163 181 1699

No. of Households In Non Priority Need 17 25 20 18 12 16 29 21 17 26 21 32 254

Tgt Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb MarYear to

Date

Households In Priority Need as % of Households Assessed as Homeless or Potentially Homeless (A)

82% 74.5% 65.4% 55.2% 65.4% 58.0% 61.9% 56.7% 78.3% 78.9% 70.2% 79.2% 73.1% 68%

No. of Households Assessed as Homeless or Potentially Homeless

149 133 134 130 143 105 104 69 76 104 101 93 1341

No. of Households In Priority Need (B) 111 87 74 85 83 65 59 54 60 73 80 68 899

No. of Households In Non Priority Need 38 46 60 45 60 40 45 15 16 31 21 25 442

2010/2011: 82%

2011/2012: 100%

Analysis:

Action:

Service LevelPlanning Reference:

2007/2008 Performance

4 Year Targets:to increase the number of homeless households in priority need

2007/2008: 82%

2008/2009: 82%

2009/2010: 82%

Two measurements are taken:- (A) The number of households assessed as in Priority Need and assessed as in Non Priority Need (18-26 years old) during the month as a % of all assessed in month.(B) The total number of homeless households assessed as in priority need each month.

Whether or not an applicant has a Priority Need is a statutory decision. The definition includes: households containing pregnant women, dependent children, certain categories of vulnerable people; and other special reasons. It also covers people threatened with homelessness as a result of an emergency or disaster; people aged 16 or 17; people aged 18 to 26; people at risk of domestic abuse, violence or harassment.

Scottish Ministers set an interim target for extending priority need: by 2009, at least 82% of people assessed as homeless will have to be placed in this category. By 2012, ALL those assessed as homeless will be classified as having a priority need. The Council made an early decision to extend priority need to those aged up to and including 26 years from 1 April 2008.

2008/2009 Performance

Reporting Frequency:

Quarterly

The fluctuating trend of recent months has continued in March, but both the total for the month and that for 2008/9 as a whole are above the target figure of 82 per cent. The number of households assessed in the month is the second highest for the year, and overall there has been an increase over 2007/8 of more than 600 assessments, and the number of cases found to be in priority need has almost doubled. There can be no doubt that the decision, implemented at the start of 2008/9, to extend priority need to applicants in the 18-26 age range has contributed substantially to this rise.

% of Households Assessed as in Priority Need

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

Apr

-07

May

-07

Jun-

07

Jul-0

7

Aug

-07

Sep

-07

Oct

-07

Nov

-07

Dec

-07

Jan-

08

Feb-

08

Mar

-08

Apr

-08

May

-08

Jun-

08

Jul-0

8

Aug

-08

Sep

-08

Oct

-08

Nov

-08

Dec

-08

Jan-

09

Feb-

09

Mar

-09

% of Households Assessed as in Priority Need Target 2008/2009

Reference No: 2.21Definition

Tgt Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Average% 20.1% 26.6% 24.1% 27.5% 25.3% 25.9% 24.0% 23.7% 19.5% 17.7% 17.9% 21.9% 22.8%

Tgt Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Average% 26.3% 27.9% 24.9% 27.5% 24.7% 27.8% 25.9% 24.4% 21.4% 19.1% 19.2% 17.0% 23.8%

Analysis: 2007/08:2008/09:2009/10:2010/11:

The % of Waste Recycled/Composted (City Wide)

2008/2009

2007/2008

Not yet available on an Area basis. 4 Year Targets

Planning Ref Service

Action: Reporting Frequency

Each cycle

0%

5%

10%

15%

20%

25%

30%

35%


2007/2008 2008/09:


Tgt April May June July August Sept Oct Nov Dec Jan Feb March Ave.91% 94% 94% 95% 94% 90% 92% 96% 93% 82% 92% 92% 94% 93%

Tgt April May June July August Sept Oct Nov Dec Jan Feb March Ave.87% 94% 95% 90% 94% 92% 93% 91% 92% 97% 90% 91% 94% 93%

Analysis: 2007/08:2008/09:2009/10:2010/11:Service

Ongoing monitoring of cleanliness to continue.Action: Reporting Frequency

Each cycle

Performance continues to exceed target, new mechanical street sweeping equipment and reprogramming of sweeping routes is having a positive effect on both cost and quality of service.

Planning Ref

The PACS cleanliness score

Actual 2007/2008

Actual 2008/2009

4 Year Targets

8791

70%

75%

80%

85%

90%

95%

100%

April May June July August Sept Oct Nov Dec Jan Feb March

Actual 2007/2008 Actual 2008/2009 Target 2008/09

Central Area - PAC Rating by Neighbourhood

100 9995 9381 8492 9594 9394 9596 90

100 9799 94

100 9490 9397 9782 88

TillydroneWoodside

Old AberdeenRosemount

SeatonStockethill

Midstocket

April - Mar2009Mar-09

George StreetHanover

Hilton

AshgroveCity Centre

Froghall/Powis/Sunnybank

Neighbourhood

Reference No: 2.24

April - June July - Sept Oct - Dec Jan - Mar AverageApproved Premises6 Months 100% 100% 100% 100% 100%12 Months 100% 100% 98% 99% 99%More than 12 Months 87% 84% 84% 89% 86%Overall 93% 90% 89% 89% 90%

April - June July - Sept Oct - Dec Jan - Mar AverageApproved Premises6 Months 100% 100% 100% 100% 100%12 Months 100% 100% 99% 99% 99%More than 12 Months 66% 68% 75% 65% 68%Overall 79% 79% 84% 72% 78%

6 months 100%12 months 100%

>12 months 100%

Definition: Food Hygiene Inspections

2008/09

Annual Target Only

2007/08

Annual Target Only

Analysis: Performance for 6 monthly and 12 monthly inspections has remained good due to the fact that these higher risk businesses are prioritised over low risk visits. The real success story this year has been the improvement in meeting target dates for inspections of low risk businesses ( inspection frequency of 18 months or longer), despite carrying 3 food enforcement staff vacancies at year end, and an increasing number of food borne disease investigations on the previous year.

Targets


Action: The work allocation will continue to be monitored to ensure high risk inspections are prioritised over low risk, and that performance on low risk inspections is maintained at the highest possible level despite vacant posts. Limiting factors will continue to be staff turnover, and competing demands such as health and safety enforcement work, outbreak investigations, food complaints and licensing work

Reporting Frequency

Each cycle

0.5

0.6

0.7

0.8

0.9

1

April - June July - Sept Oct - Dec Jan - Mar

6 Months 12 Months More than 12 Months

Ref 2.25

Target 40µgm-3 40µgm-3 40µgm-32006 2007 2008

Union St 23 22 22Errol Place 17 19 18Market St*¹ 44 96 80Anderson Dr 16 19 18Wellington Rd*² n/a n/a 26

Target 40µgm-3 40µgm-3 40µgm-32006 2007 2008

Union St 49 53 54Errol Place 27 23 25Market St*¹ 55 62 73Anderson Dr 24 28 25Wellington Rd*² n/a n/a 40Analysis:

*¹ The Market Street site ceased operation in October 2008 due to the ongoing construction works at UnionSquare. The equipment has recently been relocated to a new site at the corner of Market St / Poynernook Rd

*² Wellington Road is a new site and data is from July - December 2008

Air quality is not directly a measure of council performance as it is

influenced by issues such as weather conditions, national vehicle fleet

composition, traffic flows, although authorites do have a statutory duty to

assess air quality and reduce pollution levels where prescribed levels are

exceeded. Data for specific pollutants is collected at specific locations and

this information is used to identify potential problem areas. There are 5

continuous monitors, at Anderson Drive, Union Street, Market Street and

Errol Place (off King Street) and recently at Wellington Road measuring

Nitrogen Dioxide (NO2) and particulate (PM10) concentrations and over

30 NO2 diffusion tube monitors across the city. Levels of NO2 exceeded

national objectives in the city centre and potentially along Anderson Drive

(although not at the monitoring station)/Great Northern road corridor,

Wellington road & King Street.The annual mean nitrogen dioxide level that authorities were required to meet by 2005 was 40µgm-3. Concentrations at Union Street and Market street continue to exceed this value while at Wellington Road the level for the 5 months of monitoring was at the objective level. Levels at all sites in 2008 were generally similar to previous years. The annual mean PM10 level that authorities were required to meet by 2005 was 40µgm-3. Only Market Steet exceeded this value. Authorities require to meet an objective value of 18µgm-3 by the end of 2010. It is evident that levels at Union Street, Market Street and Wellington Road will exceed this value while at Errol Place and Anderson Drive, levels are around the objective value. PM10 concentrations in 2007 and 2008 were particularly high at Market Street due to the ongoing construction works at Union Square.

Definition The nitrogen dioxide (NO2) and particulate (PM10) concentration measure of air quality

PM10 - 2006 average

N02 - 2006 average

Central Area Committee meeting to be held on27th May 2009 Red is more than 20% adverse to cumulative target

Amber is more than 5% adverse to cumulative target

Paper Current Previous Cum. Trafficref. Period Period 2008-09 Light

2 ImpactPupils attainment

*2.1 Primary reading (reported each term) SPI derived Mar 73%

*2.2 Primary writing (reported each term) SPI derived Mar 65%

*2.3 Primary maths (reported each term) SPI derived Mar 78%

*2.4 Secondary reading (reported term) SPI derived Mar 63%

*2.5 Secondary writing (reported each term) SPI derived Mar 51%

*2.6 Secondary maths (reported each term) SPI derived Mar 50%

Number of school days per 1,000 pupils lostthrough exclusions or otherwise at schools

*2.7 Primary (reported by school term) Internal July 87 71 64 GREEN*2.8 Secondary (reported by school term) Internal July 533.5 367 389 GREEN

*2.9% of 16-19 year olds Not in Education,Employment or Training (reported City-wideannually)

Internal July 11.3% 14.4% - 14.4% 11.3% NA NA

*2.10 Sports Centre Operational Recovery Ratio(reported by month) Internal - - -

2.11 No of Sports Centre Admissions (reported bymonth) SPI derived Mar 555,905 509,929 486,540 40,185 33,572 439,357 AMBER

2.12 No. of Visitors to Art Gallery and Museums(reported by month) SPI derived Mar 377,881 354,408 311,880 24,137 21,164 305,974 GREEN

IndicatorTypePerformance measure

Reportedup to:

Actual0607

AIO = Annual Information only

On TargetOn Target

ProvisionalTarget 0809

See Separate report

See Separate report

See Separate report

Actual0708

See Separate report

See Separate report

replacement indicator under development

See Separate report





Reportedup to:

Actual0607

AIO = Annual Information onlyProvisionalTarget 0809

Actual0708

2.13 Libraries - No. of Computer Usages (reportedby month) SPI derived Mar 291,216 272,268 245,684 17,104 16,482 238,837 GREEN

*2.14 Average time to provide Community CareAssessment SPI NA

2.15 All social work clients - allocated cases(reported by month) Internal Mar 89% 99% 97.0% 99.4% 99.4% 99.6% GREEN

2.16 Delayed discharge - Cases with over 6 weekdelay (reported by month) Internal Mar NA 12 0 0 0 0 GREEN

2.17 No of children in external placements outsideAberdeen Internal Mar 22 19 NA 15 16 NA NA

2.18 Vandalism (No. of Offences recorded byPolice) (reported by month) Internal Mar 2,489 2,209 NA 152 128 1,854 NA

2.19 No of live Anti Social Behaviour Orders(reported by month) Internal Mar 26 47 NA 50 49 NA NA

2.20

Households in Priority Need as % ofHouseholds Assessed as Homeless orPotentially Homeless -CityWide (reported bymonth)

Internal Mar 82.0% 68.0% 82.0% 85.0% 88.6% 87.0% GREEN

2.21 % waste recycled (reported by 4 week cycle) SPI Mar NA 23.8% - 21.9% 17.9% 22.8% NA

*2.22 No. of premises (domestic and commercial)with segregated waste collection City Wide Internal - - - - - - - -

2.23 Cleanliness (Percentage AchievingCleanliness) score SPI Mar 90% 93% 92% 94% 92% 93% GREEN

2.24 Food Safety Hygiene Inspections (reported bymonth)(i) 6 monthly inspections SPI Mar 100% 100% 100% 100% 100% 100% GREEN(ii) 12 monthly inspections SPI Mar 99% 99% 100% 99% 98% 99% GREEN(iii) more than 12 months SPI Mar 22% 68% 80% 89% 84% 85% GREEN

2.25 Air Quality Measure (reported annually) Internal Jan - Dec - - - -

new outcome measures will replace

See attached sheet





Reportedup to:

Actual0607

AIO = Annual Information onlyProvisionalTarget 0809

Actual0708

3 Business Processes

*3.1No. of Public Performance Reports issued and% compliance with approved reportingschedule

Internal NA

*3.2% Task completion of neighbourhoodcommunity action plans (to be reported bymonth)

Internal Oct NA 79% 100% 95% 94% 95% AMBER

3.3% success in dealing with written queries &complaints within 15 working days (reported bymonth)

Internal Mar 74% 70% 95% 84% 82% 69% RED

*3.4 % Compliance with Service Standards Internal NA

3.5 % housing repairs completed within 4 hours(reported by month) SPI Mar 97% 97% 99% 93% 92% 72% RED

3.6 % priority 1/2 housing repairs completed within3 days (reported by month) SPI Mar 82% 87% 92% 95% 97% 90% GREEN

3.7 % priority 2 housing repairs completed within 10days (reported by month) SPI Mar 63% 91% 92% 92% 92% 88% GREEN

3.8 % priority 3 housing repairs completed within 24days (reported by month) SPI Mar 75% 94% 92% 89% 94% 92% GREEN

3.9 % rent loss due to voids (reported by month) Internal Mar 4.7% 1.9% 1.1% 1.2% 1.2% 1.3% AMBER

3.10 Current tenant arrears as % rent due CityWide(reported by month) Internal Mar NA 10.5% 7.5% 7.4% 8.8% 8.7% AMBER

*3.11% road category 1 defects repaired within 2working days CityWide (reported 4 weeklycycle)

SPI Dec 82% 91% 95% 81% 77% 88% AMBER

* indicates supporting analysis not included this cycle as requested by Elected Members

Under Review

Under Review

Reference No: 3.3

% of success in dealing with written queries and complaints within 15 working days

TARGET:- 95%

Section Apr May June July Aug Sep Oct Nov Dec Jan Feb MarDirectorate 58% 71% 65% 70% 60% 56% 65% 57% 84% 79% 82% 84%

Action:

Comment:-These figures relate only to the members enquiry system.

The additional resources that have been allocated to chasing enquiries prior to their due date hashad a positive impact on the figures with the % of queries dealt with within the timescale increasingsince changes were introduced. It is hoped that with continued resources allocated to monitoringenquiries response times, the number of enquiries being responded to within the timescales set willcontinue to rise.


Target Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Average99% 68% 78% 59% 50% 42% 61% 67% 88% 83% 84% 92% 93% 72%



Analysis: 2007/08:2008/09:2009/10:2010/11:

Each cycle

2008/2009

Service

The next phase of the Total Repairs package i.e. Dynamic Scheduling is being introduced on a trade by trade basis with the Plumbers currently operating the system in both Central and South with North to come on board during May. The phased introduction of individual trade by trade was, after consulting with other Authorities who currently operate a similar system, considered the best approach for ensuring minimum disruption to service whilst allowing operatives to familiarise themselves with this new system of working.


Planning Ref

The % housing repairs completed within 4 hours

2007/2008

2006/2007

4 Year Targets 98%99%99%

The performance figures are measured from the time the repair was reported by the tenant up to the attendance time on site as recorded by the operative and where appropriate verified by the tenants signature. All orders where the time exceeds the 4 hour target or time was not entered are recorded as failures. The procedure for ensuring that the time was actually recorded on the job ticket on every occasion was amended from November onwards and this is reflected in the improved performance figures from then onwards. The citywide performance figure for March is 91% the same as February however the actual number of jobs completed on target and in total increased by 12% and 8% respectively over the previous 2 month average. Performance in central increased by 1% however the actual number of orders completed increased by 9% over the previous 2 month average.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


2006/2007 2007/2008 2008/2009






Action: The next phase of the Total Repairs package i.e. Dynamic Scheduling is being introduced on a trade by trade basis with the Plumbers currently operating the system in both Central and South with North to come on board during May. The phased introduction of individual trade by trade was, after consulting with other Authorities who currently operate a similar system, considered the best approach for ensuring minimum disruption to service whilst allowing operatives to familiarise themselves with this new system of working.

Reporting Frequency

Each cycle

Overall performance has fallen by 1% during March to 92% which was the target set for 2008/09. It should also be noted that the actual number of orders completed rose by 7% when compared with the previous 2 monthly average figure. Central has achieved the 92% and the actual number of orders completed on target rose by 19% whilst the total number of completions increased by 21% when compared with the average completions for January and February.

Planning Ref

The % priority 1-2 housing repairs completed within 3 working days

2007/2008

2006/2007


2008/2009

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


2006/2007 2007/2008 2008/2009






Action: The introduction of the dynamic scheduling system as detailed in P1 and P12 analysis is also relevant for both P2 and P3 priorities

Reporting Frequency

Each cycle

Citywide performance for P2 repairs for March fell by 4% from 89% to 85% although the average completions over the 2 month period for January and February were in line the March completions. The actual monthly completions when compared with February rose by 18%. The performance in Central remained at 92%.

Planning Ref

The % priority 2 housing repairs completed within 10 working days

2007/2008

2006/2007


2008/2009

0%

20%

40%

60%

80%

100%

120%


2006/2007 2007/2008 2008/2009






Action: The introduction of the dynamic scheduling system as detailed in P1 and P12 analysis is also relevant for both P2 and P3 priorities

Reporting Frequency

Each cycle

The citywide performance has fallen to 81% during March although the actual number of orders completed and completed within target have increased significantly by 32% and 27% respectively when compared with the previous 2 monthly average. Centrals total completions have increased from a previous 2 monthly average of 876 to 1088 during March i.e a 24% increase.

Planning Ref

The % priority 2 housing repairs completed within 24 working days

2007/2008

2006/2007


2008/2009

0%

20%

40%

60%

80%

100%

120%


2006/2007 2007/2008 2008/2009


Target Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Average1.09% 1.42% 1.35% 1.59% 1.59% 1.40% 1.36% 0.79% 1.12% 1.19% 1.36% 1.23% 1.15% 1.30%



Analysis: 2007/08:2008/09:2009/10:2010/11:

2008/2009

Service

Action: Performance in March across all 3 teams was good resulting in the achievemnet of the annual target. Performance is at the level where a review of the voids process is again required.This is being carried out through the Voids Improvement Team.

Reporting Frequency

Each cycle

The % of rent loss due from void properties

2007/2008

2006/2007

Performance in respect of void rent loss varied across the three city areas - there was a slight improvement in Central. However, on a Citywide level, there was an improvement from 0.98% to 0.96% for the month of March.In terms of Year To date performance, the annual void rent loss figure of £656,731.63 (1.03%) (taking account of all adjustments permitted within the financial year) sits ahead of the £689,467 (1.08%) target. In terms of Citywide and in the areas, all have demonstrated a notable improvement on previous years performance to meet target.

4 Year Targets 1.33%1.09%

Planning Ref

0%

1%

2%

3%

4%

5%

6%

7%


2006/2007 2007/2008 2008/2009

0%

1%

2%

3%

4%

5%

6%

7%


2006/2007 2007/2008 2008/2009

0%

2%

4%

6%

8%

10%

12%


2007/2008 2008/2009


Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar TotalTgt 42,350 42,515 41,405 46,374 44,713 42,346 43,718 41,309 25,565 37,145 39,011 40,089 486,540

Actual 42,850 41,449 40,609 42,302 40,877 39,933 36,806 29,873 15,988 34,913 33,572 40,185 439,357

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar TotalTgt 50,476 50,499 48,013 52,216 54,541 47,781 36,452 35,881 15,050 35,554 39,693 40,894 507,050

Actual 44,503 44,318 43,391 48,280 46,277 44,663 45,620 43,286 26,912 39,242 40,925 42,512 509,929

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar TotalActual 56,879 56,341 52,266 56,672 60,446 52,520 39,166 39,119 16,557 38,815 42,517 44,607 555,905

Analysis: 2007/08:2008/09:2009/10:2010/11:

Senior management staff recently attended a networking event with Scottish Tennis identifying methods of growing business and improving quality. Generally, regular meetings have been established between Active schools, Service Managers, Area Managers and Active Communities to develop opportunities and raise sports uptake, which will benefit users and also facilities. This is being supplemented by the work of Active Communities and the club networking evening. The quality of what is offered and the marketing are the key aspects of this work. A specific review of the program at each facility is currently underway, within the above context. There is also an increase in staff consultation, motivation as the service looks at keeping all informed with the imminent move to a trust. It is hoped newly recruited site management staff will continue to build upon this as the service prepares itself for transition to SportAberdeen.

There have also been adjustments made to numbers previously submitted for the BLC for September and November due to data entry issues. In September there had been no reporting of the attendances at the annual "Techfest" event which has 2750 attendees over the week. In November not all data had been inputted and it was only as a matter of reviewing this report that this error was identified. Corrective actions to ensure this does not occur have been implemented.

Action:

While the Westburn greens and Lounge were closed for upgrading works, bowlers used other greens across the city. Fewer users at WTC are partly because the Tennis Development Officer's role has become an Active Communities Officer, with no dedicated tennis development budget and also the need for investment in the fabric of the building and the courts. Identified discrepancies with the Linksfield admissions. This is reflective of the issues surrounding the line management of the reception desk through 2 departments. It is also indicative of the differing expectations on the site management. This is being addressed through regular management exercises/monitoring. Overall impact of the above factors equates to approximately 20,000 users based on operating ratios..

486,540

Each cycle


4 Year Targets

The number of sports centre admissions

2008/2009

2007/2008

2006/2007

A detailed, centre-by-centre breakdown is provided on the following sheet. Admissions to both indoor and outdoor facilities (within Central Area) continue to be affected by a number of factors; the most significant has been the budget-led reduction in hours of operation, although expenditure is equally being reduced. The BLC has also experienced a reduction in numbers due to the Linx Ice Arena being closed. The BLC's pool opening hours have reduced by 27%. In an effort to offset, learn to swim and "parents and toddlers" classes are being promoted, though the numbers involved are fewer. Dryside programming has been re-organised to attract customers "back to the beach". The figures also reflect the need for the first full closure in almost 5 years in December, to perform essential work on the plant and other areas of the site. A rolling period of closure minimised impact, however the pool area was closed for 3 weeks up to Christmas. Aulton Pavillion had irregular use last season due to the condition of the pitches. Work will be carried out by Grounds Services once funding is confirmed through the NHCP.

Reporting Frequency

765,134

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000


2006/2007 2007/2008 2008/2009 Target 08/09

Sports Centre AdmissionsBy Centre April May June July August September October November December January February March Total

Target 28,045 25,560 26,510 27,628 24,631 29,010 26,825 26,570 17,354 26,256 25,405 29,306 313,100Actual 27,853 24,134 25,346 25,381 29,373 24,879 27,230 23,841 7,925 23,820 23,885 27,123 290,790Target 4,027 3,626 3,585 4,467 4,094 3,320 4,306 3,703 3,172 4,030 5,275 4,299 47,904Actual 3,425 3,895 4,373 5,070 3,769 2,844 3,038 3,264 2,929 3,827 3,177 3,772 43,383Target 4,741 4,010 3,829 8,611 4,680 3,373 2,560 1,632 1,412 1,330 1,913 1,860 39,951Actual 3,508 4,404 3,280 4,367 3,408 1,597 2,803 1,593 836 1,405 748 2,132 30,081Target 0 97 131 0 341 418 0 0 0 0 29 51 1,067Actual 177 243 134 317 128 168 103 0 0 0 1,270Target 413 939 1,006 1,070 1,384 475 0 0 0 0 0 0 5,287Actual 373 1,334 710 1,909 855 362 0 0 0 0 0 0 5,543Target 179 507 437 235 448 222 0 0 0 0 0 0 2,028Actual 172 575 383 547 488 129 0 0 0 0 0 0 2,294Target 837 1,880 1,643 1,527 2,021 943 0 0 0 0 0 0 8,851Actual 0 0 1,219 2,344 1,625 2,582 0 0 0 0 0 0 7,770Target 1,042 420 97 0 0 1,986 2,140 2,027 711 258 1,967 1,333 11,981Actual 1,346 1,924 0 0 0 0 784 472 472 556 952 1,422 7,928Target 3,066 5,476 4,167 2,836 7,114 2,599 7,887 7,377 2,916 5,271 4,422 3,240 56,371Actual 5,996 4,940 5,164 2,367 1,231 7,372 2,848 703 3,826 5,305 4,810 5,736 50,298

Target 42,350 42,515 41,405 46,374 44,713 42,346 43,718 41,309 25,565 37,145 39,011 40,089 486,540Actual 42,850 41,449 40,609 42,302 40,877 39,933 36,806 29,873 15,988 34,913 33,572 40,185 439,357

2008/09

St Machar OutdoorCentreWestburn ParkOutdoor Centre

Aulton Pavilion

Westburn TennisCentre

Links 18H Golf Course


Hilton Outdoor Centre

Beach Leisure Centre

Linksfield Pool

TOTAL


Target 34,827 32,926 30,046 37,196 37,213 32,751 26,324 22,450 7,265 25,685 28,207 27,821 342,711Actual 30,833 28,102 29,146 30,374 27,080 31,895 29,492 29,211 19,079 28,867 27,930 32,218 344,227Target 4,170 4,460 3,415 4,302 3,801 3,607 3,900 5,736 3,221 3,733 4,195 3,874 48,411Actual 3,835 3,453 3,414 4,254 3,899 3,162 4,101 3,527 3,021 3,838 5,024 4,094 45,622Target 4,624 3,513 4,439 5,292 4,763 3,654 2,555 1,885 867 3,938 2,343 4,250 42,124Actual 4,515 3,819 3,647 8,201 4,457 3,212 2,438 1,554 1,345 1,267 1,822 1,771 38,048Target - - - - - - - - - - - - -Actual 0 92 125 0 325 398 28 49 1,017Target 395 1,067 1,400 1,467 1,470 508 0 0 0 0 0 0 6,306Actual 401 912 977 1,039 1,344 461 0 0 0 0 0 0 5,134Target 167 665 659 859 877 421 0 0 0 0 0 0 3,649Actual 174 492 424 228 435 216 0 0 0 0 0 0 1,969Target 674 1,910 2,197 1,711 2,765 1,260 0 0 0 0 0 0 10,516Actual 813 1,825 1,595 1,483 1,962 916 0 0 0 0 0 0 8,594Target - - - - - - - - - - - - -Actual 1,012 408 94 0 0 1,928 2,078 1,968 690 250 1,910 1,294 11,632Target 5,621 5,959 5,857 1,389 3,651 5,579 3,673 5,810 3,698 2,199 4,948 4,949 53,333Actual 2,920 5,215 3,969 2,701 6,775 2,475 7,511 7,026 2,777 5,020 4,211 3,086 53,686

Target 50,476 50,499 48,013 52,216 54,541 47,781 36,452 35,881 15,050 35,554 39,693 40,894 507,050Actual 44,503 44,318 43,391 48,280 46,277 44,663 45,620 43,286 26,912 39,242 40,925 42,512 509,929

Target 15,974 8,784 10,284 7,730 12,153 11,410 10,445 10,909 10,688 12,060 5,970 12,721 129,129Actual 12,324 10,508 10,848 10,443 11,707 10,878 13,026 12,494 12,952 14,346 16,383 6,141 142,050Target 9,194 9,784 8,831 8,271 8,594 11,234 0 0 0 3,735 3,546 3,283 66,473Actual 8,389 9,972 10,335 8,586 9,730 9,093 113 0 0 2,731 3,481 3,116 65,546Target 76 109 176 117 221 100 0 0 0 0 0 0 800Actual 46 94 110 84 94 28 0 0 0 0 0 0 456Target 25,244 18,677 19,291 16,119 20,969 22,745 10,445 10,909 10,688 15,795 9,516 16,004 196,402Actual 20,759 20,574 21,293 19,113 21,531 19,999 13,139 12,494 12,952 17,077 19,864 9,257 208,052

Target 75,720 69,177 67,303 68,335 75,510 70,525 46,897 46,790 25,739 51,349 49,210 56,897 703,452Actual 65,262 64,892 64,684 67,393 67,808 64,662 58,759 55,780 39,864 56,319 60,789 51,769 717,981

2007/08


Linx Ice Arena

Westburn TennisCentre


Hilton Outdoor Centre


St Machar OutdoorCentreWestburn ParkOutdoor Centre

Bon Accord Baths

Linksfield Pool

COMPARATIVEFIGURE

Aulton Pavilion

Links Outdoor Centre

TOTAL CENTRESCLOSED FOR 2008/09

ALL CENTRESTOTAL


37,543 35,493 32,389 40,096 40,115 35,305 28,377 24,201 7,832 27,688 30,407 29,990 369,4364,176 3,822 2,461 2,028 3,538 2,652 987 1,924 1,192 1,575 992 1,956 27,3034,015 4,294 3,288 4,142 3,660 3,473 3,755 5,523 3,101 3,594 4,039 3,730 46,6144,489 3,411 4,310 5,138 4,624 3,548 2,481 1,830 842 3,823 2,275 4,126 40,897

383 1,036 1,359 1,424 1,427 493 0 0 0 0 0 0 6,122162 646 640 834 852 409 0 0 0 0 0 0 3,543654 1,854 2,133 1,661 2,685 1,223 0 0 0 0 0 0 10,210

5,457 5,785 5,686 1,349 3,545 5,417 3,566 5,641 3,590 2,135 4,804 4,805 51,78056,879 56,341 52,266 56,672 60,446 52,520 39,166 39,119 16,557 38,815 42,517 44,607 555,905

13,851 7,617 8,917 6,703 10,538 9,894 9,057 9,459 9,268 10,457 5,177 11,030 111,9687,742 3,218 3,194 2,662 3,155 2,749 3,214 8,856 6,348 7,982 6,970 9,299 65,389

74 106 171 114 215 97 0 0 0 0 0 0 777

21,667 10,941 12,282 9,479 13,908 12,740 12,271 18,315 15,616 18,439 12,147 20,329 178,134

78,546 67,282 64,548 66,151 74,354 65,260 51,437 57,434 32,173 57,254 54,664 64,936 734,039

2006/07

Links Outdoor Centre

COMPARATIVE FIGURE


Linx Ice ArenaBon Accord Baths

Chris Anderson Stadium

ALL CENTRES TOTAL

TOTAL CENTRES CLOSED FOR2008/09

St Machar Outdoor CentreWestburn Outdoor CentreLinksfield Pool

Westburn Tennis CentreLinks 18H Golf CourseHilton Outdoor Centre


Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total08/09 26,436 29,864 24,992 32,316 32,399 22,895 24,942 24,693 20,242 21,894 21,164 24,137 305,97407/08 26,039 31,545 29,969 36,836 41,605 30,374 28,795 27,221 25,997 21,792 26,245 27,990 354,408



Analysis: 4 Year 2007/08:2008/09:2009/10:2010/11:

Reporti

Service

Each cycle

Planning Ref

Looking back over 2008-9 we can see a continuing pattern of modest decreases in walk-in visitor numbers at our venues, contrasting with substantial and impressive rises in virtual visitor figures. The lower levels of footfall are linked to the reduction in opening times from August 2008 as well as to national economic factors, the latter clearly reflected in visitor figures to cultural and tourist sites across Scotland. The increase in website usage is very encouraging and indicates continued and strengthening interest in our collections and activities despite the fact that financial downturn is making people temporarily less inclined to travel to visit us in person. It is noted that the SMR webpages attracted less interest from the latter part of 2008, at the point where it ceased to be highlighted on the front page of the City Council website.

We have many 'customers' who enjoy our services without necessarily attending our venues frequently, so they are not counted here, although they do figure in our annual SPI return. They include those who attend our frequent talks to community groups, as well as summer guided walks and other events - as well as those who utilise our many publications.

Action:

The number of museums & galleries visitors (detailed analysis broken down by Museum/Gallery provided on next page).

VISITORS

WEBSITE HITS

TOTAL

We shall continue to make every effort to publicise our activities and encourage our virtual and 'non-venue' visitors to come to our buildings in person. Imaginative events such as the forthcoming Show Scotland programme in May will support this process. Further development of the community venue displays in such locations as the Aulton Pavilion will also be sought where funding permits. Additions to our highly successful series of heritage trail leaflets will allow us to reach a wider clientele. Website 'hits' should increase further in 2009-10 with the imminent launch of the new Art Gallery and Museums site and the re-launch of the updated Sites and Monuments Record on-line.

385,450311,880

Visitor Numbers - Walk In

0

25,000

50,000

75,000

100,000

125,000

150,000

175,000

200,000

225,000

250,000

275,000

300,000

325,000

350,000

375,000


Monthly Visitors

Cumulative MonthlyVisitorsRolling 12 MonthsVisitorsTarget

April May June July August September October November December January February March TotalActual 08/09 12,990 16,274 12,392 13,560 12,057 10,764 12,044 14,359 13,055 12,989 11,568 12,730 154,782Actual 07/08 12,577 16,587 15,237 15,468 16,547 13,787 14,258 15,292 15,895 11,611 13,638 14,845 175,742Actual 08/09 5,000 5,350 4,938 6,008 6,601 4,718 5,251 4,521 3,372 3,976 4,263 5,099 59,097Actual 07/08 5,229 6,198 6,113 6,686 8,090 5,887 5,692 4,729 4,412 4,295 5,566 5,269 68,166Actual 08/09 8,373 8,095 7,439 9,511 9,550 6,298 7,371 5,658 3,672 4,894 5,315 6,128 82,304Actual 07/08 8,200 8,647 8,214 10,939 12,558 8,653 8,552 7,178 5,689 5,567 6,908 7,624 98,729Actual 08/09 0 0 0 3,066 3,998 710 40 0 40 0 0 0 7,854Actual 07/08 0 0 100 3,368 4,088 1,573 0 0 0 292 4 0 9,425Actual 08/09 73 145 223 171 193 405 236 155 103 35 18 180 1,937Actual 07/08 33 113 305 375 322 474 293 22 1 27 129 252 2,346Target 08/09 25,990 25,990 25,990 25,990 25,990 25,990 25,990 25,990 25,990 25,990 25,990 25,990 311,880Actual 08/09 26,436 29,864 24,992 32,316 32,399 22,895 24,942 24,693 20,242 21,894 21,164 24,137 305,974Actual 07/08 26,039 31,545 29,969 36,836 41,605 30,374 28,795 27,221 25,997 21,792 26,245 27,990 354,408Actual 08/09 5,920 6,982 4,930 4,263 4,030 3,790 4,295 3,676 4,091 6,314 4,822 4,697 57,810Actual 07/08 3,748 5,339 3,574 3,747 3,407 3,226 3,740 3,925 3,088 4,192 4,711 4,259 46,956Actual 08/09 1,940 1,599 1,543 1,676 1,745 2,220 2,664 2,380 2,060 2,537 2,287 2,470 25,121Actual 07/08 1,534 1,349 1,552 1,480 2,076 1,866 2,007 1,883 2,260 2,614 2,290 2,278 23,189Actual 08/09 25,011 35,950 11,143 9,851 10,240 16,345 20,202 46,179 17,335 18,960 20,588 30,396 262,200Actual 07/08 186 1,296 3,045 5,128 8,063 5,450 7,546 9,026 6,988 11,110 10,893 38,333 107,064Actual 08/09 147 138 122 157 151 158 202 220 67 70 83 74 1,589Actual 07/08 0 0 0 0 78 36 16 16 5 13 7 9 180Actual 08/09 33,018 44,669 17,738 15,947 16,166 22,513 27,363 52,455 23,553 27,881 27,780 37,637 346,720Actual 07/08 5,468 7,984 8,171 10,355 13,624 10,578 13,309 14,850 12,341 17,929 17,901 44,879 177,389Actual 08/09 59,454 74,533 42,730 48,263 48,565 45,408 52,305 77,148 43,795 49,775 48,944 61,774 652,694Actual 07/08 31,507 39,529 38,140 47,191 55,229 40,952 42,104 42,071 38,338 39,721 44,146 72,869 531,797

TOTAL

WEBSITES TOTAL

Maritime MuseumWebsiteAberdeenquestWebsiteSites & MonumentsRecord Website

Glover House

WALK UP TOTAL

Art Gallery Website

M&G Visitors By Centre

Art Gallery

Provost Skene'sHouse

Maritime Museum

Tolbooth

0

50,000

100,000

150,000

200,000

250,000

300,000


Monthly Usage

Cumulative Usage

Rolling 12 Months Usage

Target

April May June July August September October November December January February March TotalActual 08/09 3,615 5,312 6,018 5,796 5,407 5,623 6,136 5,220 4,494 5,383 2,860 2,092 57,956Actual 07/08 3,686 3,778 4,106 3,825 4,596 3,716 3,962 4,126 2,906 3,768 3,748 3,568 45,785Actual 08/09 736 850 1,159 564 1,277 985 1,266 1,053 991 1,028 1,072 1,055 12,036Actual 07/08 1,383 1,727 1,795 2,023 2,266 1,599 1,555 1,622 1,074 1,116 1,279 1,387 18,826Actual 08/09 356 345 326 462 424 477 522 464 360 497 427 521 5,181Actual 07/08 182 207 242 225 289 245 352 317 182 262 314 297 3,114Actual 08/09 13,524 10,684 11,115 11,359 11,912 11,308 11,762 11,207 9,581 10,802 9,695 10,623 133,572Actual 07/08 12,639 14,145 14,956 14,846 17,113 14,317 15,876 15,041 11,617 13,877 14,576 13,708 172,711Actual 08/09 18,231 17,191 18,618 18,181 19,020 18,393 19,686 17,944 15,426 17,710 14,054 14,291 208,745Actual 07/08 17,890 19,857 21,099 20,919 24,264 19,877 21,745 21,106 15,779 19,023 19,917 18,960 240,436Actual 08/09 319 237 365 393 344 328 341 376 318 317 316 400 4,054Actual 07/08 295 365 406 313 382 394 472 426 284 420 394 367 4,518Actual 08/09 545 587 563 548 569 605 649 627 488 470 406 485 6,542Actual 07/08 434 613 614 553 637 545 568 477 343 477 548 592 6,401Actual 08/09 1,025 1,205 1,154 1,288 1,237 1,141 1,211 1,169 937 1,289 1,334 1,456 14,446Actual 07/08 1,177 1,413 1,635 1,470 1,631 1,211 1,236 1,222 848 1,105 1,096 1,067 15,111Actual 08/09 496 436 449 434 380 423 461 385 352 390 372 472 5,050Actual 07/08 459 562 516 431 561 435 573 486 331 492 508 448 5,802Target 08/09 20,474 20,474 20,474 20,474 20,474 20,474 20,474 20,474 20,474 20,474 20,474 20,474 245,684Actual 08/09 20,616 19,656 21,149 20,844 21,550 20,890 22,348 20,501 17,521 20,176 16,482 17,104 238,837Actual 07/08 20,255 22,810 24,270 23,686 27,475 22,462 24,594 23,717 17,585 21,517 22,463 21,434 272,268

Computer Usage By Centre

Adult Lending

Childrens

Information Services

Media Centre

Central Library Total

Cornhill

TOTAL

Linksfield

Tillydrone

Woodside


Target Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Average97% 100.0% 100.0% 100.0% 100.0% 98.4% 99.4% 99.7% 99.7% 99.7% 99.7% 99.4% 99.4% 99.6%



Analysis: 2007/08:2008/09:2009/10:2010/11:

2008/2009

The % of social work clients allocated to a case officer

2007/2008

2006/2007

Target is being exceeded. Any client not allocated is short term only and due to the allocation process and staff turnover

4 Year Targets 97%


Action: Continue efforts to maintain targets Reporting Frequency

Each cycle

75%

80%

85%

90%

95%

100%


2006/2007 2007/2008 2008/2009


Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb MarTgt 0 0 0 0 0 0 0 0 0 0 0 0No. 0 0 0 0 0 0 0 0 0 0 0 0

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb MarTgt 7 11 10 9 8 7 6 5 4 3 2 0No. 11 6 6 9 12 10 11 11 13 21 14 15

Analysis: 2007/08:2008/09:2009/10:2010/11:

Each cycle

Service

Scottish Government target of 0 delayed over 6 weeks is being met. According to the Scottish Government definition of delayed, 0 delayed discharge has been reported monthly to Scottish Government since April 2008.

Number of people delayed under 6 weeks, mainly waiting for nursing home placement, has reduced, helping with 0 target. Increased capacity in care home sector means shorter wait for places. Focus is on moving people before 6 weeks.

Planning Ref

2007/2008


Delayed Discharge - over 6 weeks

2008/2009

4 Year Targets

0 by March 20080

0

5

10

15

20

25


2007/08 Actual 2008/09 Actual2007/08 Target 2008/09 Target


Tgt Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb MarSecure 2 1 1 1 1 1 1 1 1 1 1 1

Residential 20 20 20 18 20 19 17 16 16 16 15 14No. 22 21 21 19 21 20 18 17 17 17 16 15

Tgt Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb MarSecure 2 2 2 1 1 0 0 1 2 2 2 2

Residential 20 20 19 17 18 19 21 20 19 19 19 19No. 22 22 21 18 19 19 21 21 21 21 21 21

Tgt Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb MarSecure 2 2 3 3 3 1 1 1 1 1

Residential 13 15 17 17 17 20 20 21 20 22No. 15 17 20 20 20 21 21 22 21 23

Analysis: 2007/08:2008/09:2009/10:2010/11:

Action:

Service

Each cycle

There are currently 11 children in residential schools, one young person in Secure and a further three children in children with disabilities establishments. Of the 11 children in residential school, there are plans for five of these young people to move back to Aberdeen between now and September as they are post-16. There have been no new placements outwith the City so far in 2009

4 Year Targets

Planning Ref

Work is continuing with the ART/Craigielea Project which is targeting work to get children back and then support their reintegration. The recently established City-wide Children's Board is also providing an effective gatekeeping service while exploring community options and joint working.

Reporting Frequency

The number of children in external placements

2008/2009

2007/2008

2006/2007

0

5

10

15

20

25


2007/2008 2006/2007 2008/2009


Tgt Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar TotalNo. 189 182 103 132 121 124 317 132 155 119 128 152 1,854



Analysis: 2007/08:2008/09:2009/10:2010/11:


Action: Each cycleVandalism is a priority within the new Community Safety Strategic Assessment and a comprehensive plan of action is being taken to further reduce incidents. Key actions being taken are the implementation of the city centre safe zone and targeting of underage drinking.

Reporting Frequency

There is a decreasing trend for vandalism through the year. Vandalism decreased by 16% this year and reduced by 57% in March compared with the same month last year. The 'hot spot' is the city centre. Damage to vehicles is the most common type of vandalism. There is large spike in October 2008 which is attributed to a vandalism spate by two individuals. In addition there are school holidays each October which would also be a factor in slight increases to incidents during this month each year.

The number of vandalism offences as recorded by Police.

2007/2008

2006/2007

4 Year Targets

2008/2009

0

50

100

150

200

250

300

350

400


2007/2008 2006/2007 2008/2009

Froghall, Powis & Sunnybank 135 135Hanover 186 186Old Aberdeen 17 17Seaton 122 122Tillydrone 132 132Woodside 166 166Ashgrove 39 39City Centre 464 464George Street 164 164Hilton 91 91Midstocket 76 76Rosemount 175 175Stockethill 85 85Other 2 2

1854

Vandalism By Location April - March 2009

& Froghall, PowisSunnybank 135

Hanover 186

Old Aberdeen 17

Seaton 122

Tillydrone 132

Woodside 166

Ashgrove 39City Centre 464

George Street 164

Hilton 91

Midstocket 76

Rosemount 175

Stockethill 85

Other 2

Vandalism By Property, Location Type April - March 2009

Vehicle 735

Religious 8

Residential 475

Recreational 18

Commercial 288

Public Place 138

Public Utilities 90

Educational 26

Open Space 43

Other 33

Documents

CORPORATE DIRECTOR Pete Leonard 1. PURPOSE OF REPORT 2. … › documents › s4625 › ... · 2010-01-14 · CORPORATE DIRECTOR Pete Leonard TITLE OF REPORT Accountability for Performance