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Our intensity.Your agility.
DELIVERING AGILITY RAPID ENTERPRISE APPLICATION PRODUCTION (REAP) PLATFORM
Differentiate your services every time your customer interacts with you!
Our intensity.Your agility.
We have improved business processes for some of the leading players in telecom, banking and finance, insurance, and other sectors. Reliance Jio, Bharti Airtel, Idea Cellular, Vodafone, Aircel, Omantel, Etisalat, ICICI Prudential Life Insurance, GE Money, Bharti AXA Life Insurance, HDFC bank, Government of India-Income Tax Dept., and many more are our customers.
We serve customers in
45+ countries across 4 continents 70%
market share in telecom domain in South Asia
legacy applications while unifying customer engagement at one of the major telco’s9
Decommissioned
million customers daily2.5
Onboard
Legacy and enterprise applications integrated100+
Send more than
200 million notifications every day
Customers use our solutions globally500
INTENSE TECHNOLOGIES LIMITED
Fortunemillion customer communications sent every month5
Why do businesses need a digital platform?
Digital era demands new business models that revolve around the customer. The business strategy of evolving new business models and value chains requires a digital platform strategy to enable efficient and faster execution of ideas. Platforms are rapidly becoming the central hubs for the rich and complex digital ecosystems that companies want to offer.
Adaptive digital technology platforms will help organizations develop and sell products in faster time cycles, offer complimentary services and optimize business operations.
INTENSE TECHNOLOGIES LIMITED
Build business agility and transform your customer experience
INTENSE TECHNOLOGIES LIMITED
OUR PLATFORM
UniServe ™ NXT-Rapid Enterprise Application Production Platform
Our platform has technical capabilities that help CIO's to address IT challenges. Pre-built
TMsolutions built on the UniServe NXT platform help organizations enhance their customer experience. Bots
API Layer
Data Virtualization
Security Services
Specialized Engines
UX & Presentation layer
BPM
Microservices
Core Modules
IoT Analytics
Adapters and connectors
Analytics Engine
De-duplication engine
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Customer Onboarding
Enables 50% faster and 100% complaint customer onboarding. Mobile app-based, end-
to-end automation ensures 40% reduction in customer acquisition costs. Mobile point of sale empowers all stakeholders in the value chain to help them improve market share.
Customer Communications Management
Enables digitalization of multi-channel customer engagement and experience; as a comprehensive customer communication and information management solution. You can reduce customer communication costs; improve
DSO and lower customer support expense.
Customer Engagement Hub
Is an end-to-end, two-way customer engagement hub that connects to multiple
sources to streamline silos and delivers consistent, personalized and contextual output through multiple output channels at every stage of customer journey.
OUR PRODUCT PORTFOLIO
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Financial Reconciliation
Automated pre-bill auditing of your bills, not just a small subset to ensure 100%
accurate bills to your customers. You save time, money and resources, while not having to worry about regulatory mandates of bill auditing.
Customer Identity Management
Provides a scalable and flexible solution to accurately establish an identity of your customer across multiple subscriptions. Gain useful insights about your customer by creating unique ID and family ID across lines of business to enhance customer loyalty.
Omni-channel Customer Experience
Provides a 360-degree view of customer interactions across various digital channels
enabling seamless and consistent customer experiences. Gain insights into customer behavior and bind these insights to the context of near real-time data to deliver omni-channel experience.
INTENSE TECHNOLOGIES LIMITED
B2B Customer Experience Management
B2B self-service solution with powerful analytics abilities. This solution enables
enterprises to differentiate their services and save millions because of reduced customer service costs and faster revenue realization, while providing superior, multi-channel customer experience.
Modernize Order Management
Order management solution transforms existing infrastructure by forming an orchestration layer. This layer integrates multiple product catalogues and order management systems together, enabling providers to create and launch customized bundle offerings through multiple channels.
Accelerate your digital transformation and stay ahead of the competition
INTENSE TECHNOLOGIES LIMITED
TECHNOLOGY CAPABILITIES
Application DevelopmentNo coding, rapid application development
Case Management FrameworkAutomated customer response management, customer onboarding
Robotic Process AutomationAutomated pre bill auditing, chat & process bots
CloudFaster transformation without replacing existing IT systems
Digital Transformation Improve customer journeys with ability to act on insights
Customer Experience ManagementCustomer engagement solutions on cloud
APIsCollaboration
Data VirtualizationIntegrating Silos
Security ServicesData Protection Regulations
Specialized EnginesComplex Event ProcessingBig Data Analytics
Presentation LayerFrameworks
BotsRPA & Articial Intelligence
Micro ServicesModular Frameworks
IoT AnalyticsData Insights
BPMWorkows
CORE MODULES
Security Services
The platform is powered by next generation technology, such as RBAC (Role-Based Access Control) and ABAC (Attribute-Based Access Control), which makes privacy, security of data by design.
API Layer
API layer helps designers create and expose business process related secure APIs to other systems to reverse connect to UniServe™ NXT platform. This enables collaborative business models by making it easy to connect to IT Systems and connected devices.
Data Virtualization
The layer helps in bridging data silos and offers the ability to generate simple, context-based, purpose oriented data type packages from a master data model that is sourced from disparate data sources and applications to meet the needs of other layers – UI, and Workflow.
Specialized Engines
Specialized engines are built-in library of engines to choose from while building applications. These include adapters that connect to legacy applications, data de-duplication capabilities, alerts and notifications to third-party applications and an analytics engine that ensures relevance and context to customer engagement.
Presentation Layer
The presentation layer enables the creation of responsive solutions as visualized by the designer in real time. It allows designers to map critical solution elements, such as data models, and workflow nodes to UI widgets through drag-and-drop mode to give life to otherwise static UI screens.
Workflows
Workflow layer helps digitalization and process automation by binding all the other layers with its rich user interface (UI). The UI enables you to design complex process flow to orchestrate the working of a solution with a simple drag-and-drop of critical elements published from other layers.
AI and Bots
The platform empowers enterprises to transform their repetitive, manual processes with Bots and AI to ensure that IT operates on focused teams for very high efficiency. Bots are used to provide faster results and accurate decisions all through the journey of production, resulting in 10x faster delivery.
Microservices
Microservices are a collection of loosely coupled reusable services which can be used to build enterprise solutions. This ensures continuous delivery of large and complex solutions at ease. It also enables an organization to innovate and evolve its technology stack.
IoT Analytics
In today's connected world, it's imperative to deliver an advanced customer experience. UniServe™ NXT enables businesses to collect, process, and derive insights from data generated by IoT devices. Collect, process, and derive insights from data generated by IoT devices.
INTENSE TECHNOLOGIES LIMITED
Recognized by Gartner as Niche player in Customer Communications Management magic quadrant
Partnering with the best in classWe have partnered with large blue chip companies to take our solution to global markets, explore new verticals and enhance our value proposition.
System IntegratorsIBM, HCL, Infosys, Tata Consultancy Services, Wipro, Atos Origin, Tech Mahindra, Indra
Business PartnersDaemon, Datamation Group, Knot Solutions, Trendcom, Unity Infotech
Billing VendorsUshacomm, Comverse, Redknee, Netcracker
Hardware PartnersIntel, HP, IBM, Oracle
Print Channel PartnersKodak, Xerox, Canon
OUR PARTNERS
INTENSE TECHNOLOGIES LIMITED
Most preferred by the biggest namesLarge enterprises prefer our solution when it comes to managing their digital customer experience life cycle. Our solutions are built on cutting edge technologies, having evolved from more than a decade of domain knowledge. They seamlessly integrate into the existing infrastructure to enable rapid deployment. We do not recommend 'rip and replace' of legacy systems, this being our unique value proposition to our valued customers.
Our Marquee Clientele
Airtel - India
Reliance Jio
Vodafone - India
BSNL
Tata Teleservices
MTS
Idea
Telenor
Aircel
Spectranet
Airtel - Sri Lanka
Airtel - Africa
Vodafone - UK
Vodafone - Hungary
C Spire
Wataniya Telecom
Alestra
Robi Axiata
Telecom Fiji Limited
Omantel
Etisalat-Nigeria
Lattelecom
HDFC Bank
AFS - Bahrain
HDFC Life
GE Money
ICICI Prudential
Mashreq Bank
TATA AIG
Bajaj Aillance Life Insurance
Bharti AXA Life Insurance
Birla Sun Life Insurance
Bharti AXA General Insurance
Housing Finance Bank
Income Tax Department
INTENSE TECHNOLOGIES LIMITED
CUSTOMERS
Ahead of time with award winning products
Niche Player in Gartner Magic Quadrant for Customer Communications Management (2017)
iCMG Architecture Award of Excellence (2016)
Deloitte's 'Technology Fast 50 India' (2013)
NASSCOM's 'Emerge 50' (2010, 2011 & 2013)
CSI Awards (1st runners-up in 2012)
ITsAP's 'Best Software Product' Award (For Uniserve ™ in 2009 & 2013)
IBM Beacon Awards (Finalists in 2011, 2012)
INTENSE TECHNOLOGIES LIMITED
Corporate HeadquartersINDIAA1, VikrampuriSecunderabad - 500 009. Telangana, INDIATel: +91-40-44558585/27849019/27844551Fax: +91-40-27819040E-mail: [email protected]
MUMBAIDr. Charat Singh ColonyNr. Solitare Corporate Park Chakala,Andheri (E) Mumbai – 400 093, Maharashtra, INDIATel: +91-22-32419713 / 32064648 / 28253400E-mail: [email protected]
NOIDAA-1/E, Sector – 16Noida – 201301 Uttar Pradesh, INDIATel: +91-120- 4743900 to 10E-mail: [email protected]
EuropeUNITED KINGDOM200 Brook Drive, Green Park,Reading UK, RG2 6UBTel: +44 7920 830 702, +41 79 454 56 62E-mail: [email protected]
AmericasUNITED STATES OF AMERICA10481 NW 36 Street,Miami FL 33178Tel: +1 781 518 8534, +1 781 539 9044E-mail: [email protected]
Asia PacificSINGAPORE10 Anson Road#24-09 International PlazaSingapore 079903E-mail: [email protected]
Middle East and AfricaUNITED ARAB EMIRATESP.O.Box 53142,Hamriyah Free Zone, SharjahTel: +971-56-6499568E-mail: [email protected]
www.in10stech.com
Intense Technologies LimitedE-mail: [email protected]
Contact Us
“ “Digital business demands new architecture Make The Leap!
Information and content contained in this corporate brochure is an exclusive property of Intense Technologies Limited. The content presented is correct at the time of publishing and is subject to change. Intense, Intense logo are trademarks of Intense Technologies Limited. All other product or brand names are trademarks or registered trademarks of their respective owners.
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