Corporate Admin User Guide 5 - AT&T Wireless...to the “Searching” section of this document . Click the Add New Sub-List button to create a new sub list . Manage Groups The Manage

Corporate Admin Tool 5.0User Guide

Table of Contents

Introduction and Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What’s New in this Release? 1

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Prerequisites 2

Logging into the CAT 2

Navigating the CAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Header Area 3

Navigation Area 4

Work Area 6

Landing Pages 6

Filtering 7

Searching 8

Corporate Hierarchy 9

Icons 11

Subscriber Profile Management . . . . . . . . . . . . . . . . . . . . . . . . 14

Selecting Single Subscribers 14

Selecting Multiple Subscribers 19

Programming Devices with Contacts . . . . . . . . . . . . . . . . . . . . 21

Assigning Contacts 21

Removing Contacts 23

Quick Programming with Sub-Lists 23

Viewing All Contacts 25

Creating and Managing Talkgroups . . . . . . . . . . . . . . . . . . . . . 25

Creating a New Talkgroup 25

Viewing a Talkgroup 27

Editing a Talk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Viewing Talkgroups Assigned to a Subscriber 31

Deleting a Talkgroup 32

Talkgroup Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Creating a Talkgroup Scan List for 7 .6 and Before (Except 7 .6 Android Clients) 33

Editing a Talkgroup Scan List for 7 .6 and Before (Except 7 .6 Android Clients) 33

Disabling the Talkgroup Scan List for 7 .6 and Before (Except 7 .6 Android Clients) 34

Talkgroup Scanning for 7 .10 Onward Clients 34

Supervisory Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Working With Sub-Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

What is a Sub-List? 36

Creating a New Sub-List 36

Viewing a Sub-List 37

Editing a Sub-List 38

Deleting a Sub-List 39

Assigning More than 200 Contacts to Each Subscriber Through Sub-lists 40

Re-syncing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

PTT Communication With Subscribers

From Other Corporations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Windows Desktop Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Viewing Windows Desktop Client 42

Managing Contacts and Groups for the Windows Desktop Client 42

Generating an Activation Code for a Windows Desktop Client 43

Tablet License Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Viewing Tablet License Users 44

Managing Contacts and Groups for Tablet License Users 44

Generating an Activation Code for a Tablet License User 44

3rd Party Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Viewing 3rd Party Applications 45

Managing Contacts and Groups for the 3rd Party Applications 45

Generating an Activation Code for a 3rd Party Application 45

Cross Carrier Enhanced PTT Clients . . . . . . . . . . . . . . . . . . . . . 46

Viewing Cross Carrier Enhanced PTT Clients 46

Managing Contacts and Groups for the Cross Carrier Enhanced PTT 46

Generating an Activation Code for a Cross Carrier Enhanced PTT Client 46

LMR Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Viewing LMR Subscriber 47

Managing Contacts and Groups for the LMR Subscriber 47

LMR Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Viewing LMR Group 48

Managing Contacts and Groups for the LMR Group 48

Dispatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Viewing Dispatchers 48

Managing Contacts for Dispatchers 48

Generating an Activation Code for a Dispatcher 49

Managing Dispatch Groups 50

Working with Broadcast Groups . . . . . . . . . . . . . . . . . . . . . . . . 53

Creating a Broadcast Group 53

Editing a Broadcast Group 54

Viewing a Broadcast Group 55

Deleting Broadcast Members in a Group 55

Deleting a Broadcast Group 55

Working with Inter-op Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Viewing Inter-Op Subscribers 56

Creating a New Inter-Op Group 56

Editing an Inter-Op Group 57

Deleting an Inter-op Group 57

Using the Print Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Printing Subscriber Details 58

Printing Sub-List Details 60

Printing Group Details 60

Printing Broadcast Group Details 61

Using the Tool By More Than One Admin . . . . . . . . . . . . . . . . 61

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Hierarchy View Issues 62

Login Issues 64

Manage Contacts Issues 64

Master-List Management Issues 64

Sub-List Issues 64

User Interface Issues 65

1

Introduction and Key FeaturesThe AT&T Enhanced Push-to-Talk service provides instant communication to individuals and groups at the push of a button . The Corporate Administration Tool (CAT) helps in managing a corporate subscriber’s contacts and groups .

Following is a brief description of key features of the CAT:

Subscriber Profile ManagementAllows you to manage the subscriber’s profile such as name and subscription type .

Contacts ManagementAllows a corporate administrator to manage a subscriber’s contacts .

Contacts Management Using Sub-ListsAllows a corporate administrator to manage the sub-lists in the corporation .

Talkgroup ManagementAllows you to manage talk groups including, talkgroup scanning, and supervisory override for the subscribers . There are three types of groups that you can manage: standard, dispatch, and broadcast groups .

External Contacts ManagementAllows a corporate administrator to add subscribers external to the corporation .

Different Types of ClientsAllows a corporate administrator to manage the Windows Desktop, Inter-Op/Donor radios, Tablet License Users, Dispatchers, 3rd Party Applications, Cross Carrier PTT Clients, LMR Subscribers, and LMR Groups . Note: Depending on what services were purchased, all client types may not be available in your CAT .

What’s New in this Release?• Access to the Gateway Admin Tool

• Auto Pairing

• Client Type field in Subscriber’s Profile

• Cross Carrier PTT Client

• IP Interop – LMR Subscriber and LMR Group

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Getting StartedPrerequisitesRequired BrowsersThe Corporate Administration Tool (CAT) requires one of the following browsers . Please ensure that the browser you are using meets the following requirements:

• Google Chrome 15 or higher

• Internet Explorer (IE) 10, or 11

• Mozilla Firefox 8 or higher

• Safari 5 or higher

Ensuring Correct Display of the Web Site

Enabling Pop-upsThe Corporate Admin Tool opens in a new browser window . Be sure to enable pop-ups to access the CAT .

Reset ZoomingTo display CAT properly, please make sure that the browser you use has a zoom setting of 100% . You can simply press CTRL+0 (zero) on your keyboard .

Logging into the CATLogin to Corporate Admin Tool (CAT) per the Single-Sign-On (SSO) process specified by AT&T’s Premier Tool . Depending upon the access permissions that were assigned to you, you will either have access to all the corporation data or specific FANs or BANs only . The subset of the corporation that you are allowed to access is referred to as “span of control” in this document . If you have any questions regarding your access permissions, contact AT&T .

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Navigating the CATThe generic screen layout of the AT&T Corporate Administration Tool (CAT) contains three common navigational features (Header area, Navigation area, and the Work area) . The Header area is located at the top, the Navigation area is located to the left, and the Work area, is located in the center . In addition, a toolbar is located in the upper right-hand corner .

Header AreaThe header area contains logo, language selection and global options as well as the corporate ID and name .

ToolbarThe toolbar consists of the following options list from left to right:

LanguageAT&T’s CAT is currently available in English only .

HomeAllows you to return to Master-List landing page anytime . If you have unsaved data, you will be given an option to save the changes prior to returning to the home page .

HelpAllows you to view the Help page . The Help page opens in a new browser window .

PrintAllows you to print the details of a specific subscriber, sub-list or group .

RefreshAllows you to refresh the data you are viewing .

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ExitAllows you to exit the Corporate Admin Tool .

GATAllows you to launch the Gateway Administration Tool (GAT) application . It will launch in the new window . GAT acts as a bridge between the PTT system and the Land Mobile Radio (LMR) system for providing interoperability . Please refer to the Gateway Administration Tool User Guide for more details .

Navigation AreaThe left pane of the CAT home page is the navigation area . This area provides quick navigation to the corporate data information such as subscribers, sub-lists, and groups .

Master-List ManagementThe Master-List Management area displays the list of subscribers . You can click the Master-List Management header . This area is also displayed when you click the Home icon .

The following types of subscribers are displayed in the Master-List . Clients other than handset clients are identified with unique icons as mentioned in the “Icons” section of this document . The rows without an icon represent handset clients .

• 3rd Party Application

• Corporate

• Corporate-Public

• Cross Carrier Enhanced PTT Client

• Dispatcher

• External

• Inter-Op Client

• LMR Group

• LMR Subscriber

• Needs Attention

• Tablet License User

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In this area, to select a single subscriber, click on the subscriber row .

To select up to 1000 subscribers in a single instance, press the CTRL+A buttons on your keyboard . To manually select multiple subscribers, hold the CTRL key, and click the subscribers you want to select .

This area also has options to search and filter for a specific subscriber . For details, please refer to the “Filtering” and “Searching” sections of this document .

To add an external contact in the corporation, click the Add External Contact button . Refer to “PTT Communication with Subscribers from other Corporations” for more information .

Manage Sub-Lists The Manage Sub-Lists area displays the list of sub-lists . To expand the list, click the Manage Sub-Lists header .

This area also has options to search for a specific sub-list by name . For details, please refer to the “Searching” section of this document .

Click the Add New Sub-List button to create a new sub list .

Manage GroupsThe Manage Groups area displays the list of groups . To expand this group, click the Manage Groups header .

The Manage Groups area also has options to filter and search for a specific group by name . For details, please refer to the “Filtering” and “Searching” sections of this document .

Click the Add New Group button to create a new group .

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Work AreaThe right side of the CAT home page is the work area . When you select a task in the navigation area, the results are displayed in the work area . This also allows you to perform detailed activities such as changing the subscriber name or assigning contacts .

The following image shows an example of the work area showing the details of a subscriber .

Landing PagesThe Corporate Admin Tool has three landing pages, one for each menu on the Navigation Area .

Click on the Master-List Management header to view the Master-List page .

Click on the Manage Sub-Lists header to view the Sub-Lists landing page .

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Click on the Manage Groups header to view the Groups help page .

Filtering There are various places in the navigation and work areas on the CAT user interface where you can narrow down a list by filtering .

To Filter the Master-ListSelect the filter drop-down list to display the following options .

• All

• Corporate


• Dispatcher

• External

• Inter-Op Radio

• Needs Attention (in case some action is required from your part, for example, Generate Activation Code for Dispatchers)

• Tablet License User

• Windows Desktop Client

• 3rd Party Application

• Cross Carrier Enhanced PTT Client

• LMR Subscriber

• LMR Group

The above filters are also available on work areas and add pop-up windows where a list of subscribers is shown .

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To Filter on the Sub-Lists Under “Manage Contacts Via Sub-Lists” TabSelect the filter drop-down list to display the following options:

• All

• Sub-Lists the subscriber is member of (shows only the sub-lists assigned to the subscriber because the subscriber is a member of the sub-list)

• Sub-Lists the subscriber is not member of (shows only the sub-lists pushed to the subscribers by the CAT Admin without being a member)

To Filter the Groups Select the filter drop-down list to display the following options .

• All

• Dispatch Groups

• Inter-Op Groups

• Needs Attention (In case some action is required from your part, for example, a group has less than two members)

• Standard Groups

• Broadcast Groups

SearchingThere are various places in the navigation and work areas on the CAT user interface where you can search for specific contacts, sub-lists, and groups .

The search narrows down and shows matching results as you are typing . The search is not case sensitive . The result is a list with the search string anywhere in the name or phone number .

To Search the Master-List You can search the Master-List for a specific name or phone number .

Type the name or number you are looking for in the search box .

If no records match, then the message is displayed as “No matching records found, please change your search criteria and try again.”

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If the filter action is performed before you begin the search operation, then the search operation will be performed based on the filtered data .

The following example shows all the records with All in the search field .

Note: You can search for sub-lists and groups in a similar fashion by name only . To search for a phone number, enter numbers only .

To Perform Extended SearchesClick the Extended Search icon next to the search box . A pop-up window appears enabling you to perform searches on one of the following fields:

• Subscriber name

• Phone number

• FAN ID

• FAN Name

• BAN ID

• BAN Name

Click Search to display the required subscriber information .

Corporate Hierarchy AT&T assigns each subscriber is assigned a Foundation Account Number (FAN) and Billing Account Number (BAN) .

Your corporation may have one or more FANs and each FAN may have one or more BANs . Corporate Hierarchy lets you view the subscribers grouped in FANs and BANs .

Click the Corporate Hierarchical icon on the right side of the Master-List Management tab, to display the corporate hierarchy .

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Click the Respective Node to expand it .

The External Contacts scope is at the corporate and not FAN or BAN level . Thus, the external contact is a node by itself visible to all Corporate Admins .

In the following example, ACME Corporation has a FAN called “FAN124” and it has a BAN called “Arlington” . You can select subscribers from this view in the same fashion as with the “Selecting Single Subscribers” or “Selecting Multiple Subscribers” sections of this document . In the case of multiple selections, the selections are made from a single BAN only .

Click the List View icon, which is on the right side of the Master-List Management tab to switch back to the standard list view .

Note: While switching between hierarchical view to list view or vice versa, you lose the subscriber selection .

11

Icons The following table lists the common icons you will see in the CAT and GAT .

Name Icon Description

Broadcast Group Icon

This icon indicates the broadcast group

Broadcast Group Warning Icon

This icon indicates that a broadcast group needs attention . Broadcast group typically needs attention as per mentioned in the caution icon description .

Caution Icon The Caution icon is displayed in the following cases:

• When the subscriber is configured with more contacts than the allowed limit, this icon is displayed adjacent to the name .

• When the subscriber exceeds the maximum limit of the total contacts in their phone book, this icon is displayed, prefixed to total contacts .

• When the group is configured with members greater than the allowed limit, this icon is displayed before the “Total Members” label .

Cross Carrier Enhanced PTT Client Icon

This icon indicates a Cross Carrier Enhanced PTT Client .

Cross Carrier Enhanced PTT Client Warning Icon

This icon indicates that a Cross Carrier Enhanced PTT Client needs attention . Cross Carrier Enhanced PTT Clients typically need attention when there is no activation code .

Delete Icon (small)

This icon (small) is displayed in the work area where the contacts, sub-lists or group rows are displayed . When clicked, the selected contact is marked for deletion . This icon changes to a rollback icon, giving a provision for a user to perform an undo remove operation .

Dispatcher Icon This icon indicates the dispatchers or dispatcher group in the list area and work areas .

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Dispatcher Warning Icon

This icon indicates that a dispatch user needs attention . Dispatch users will typically need attention when there is no activation code .

External Contact Icon

This icon indicates that a subscriber is from a different corporation .

Exit Link This icon is displayed on the header area of the CAT home screen . When this link is clicked, the CAT application window is closed .

Extended Search Icon

This icon is displayed in the Master-List and the work area . This is used for performing a quick search on the particular subscriber information by entering either the subscriber name, phone number, FAN ID, FAN Name, BAN ID, or BAN Name .

Help Icon This icon is displayed in the header area . Clicking this icon opens the Help page in a new browser window .

Gateway Admin Tool Icon

This icon allows you to access the Gateway Admin Tool .

Hierarchical View Icon

This icon allows you to switch to the hierarchal view .

Home Icon This icon is displayed on the header area . Clicking this icon navigates you to the Master-List Home page .

Inter-Op Radio or Inter-Op Group Icon

This Icon indicates the Inter-Op Radio or Inter-Op Group . This feature allows the Inter-operability between the Kodiak Push to Talk Over Cellular (PoC) system and Land Mobile Radio (LMR) networks using the Donor Radio solution .

Inter-Op Warning Icon

This icon indicates that an Inter-Op user or group needs attention . An Inter-Op radio or group typically needs attention as per mentioned in the caution icon description .

List View Icon

This Icon is used to switch to the List View .

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LMR Group Icon

This icon indicates a subscriber, which represents a PTT Group on an LMR Console .

LMR Subscriber Icon

This icon indicates an LMR Subscriber .

Member Icon This icon is shown when the selected subscriber is a member of the sub-list .

Print Icon This icon allows you to generate a report in CSV or PDF format for printing .

Refresh Icon This icon is displayed in the header area . Clicking this icon enables you to refresh the current page .

Rollback Icon This icon gives you the option to rollback the remove operation before saving your changes .

Search Icon This icon allows you to search for the phone number or name of a subscriber .

Tablet License User

This icon indicates a Tablet License user .

Tablet License User Warning Icon

This icon indicates that a Tablet License user needs attention . A Tablet License user will typically need attention when there is no activation code .

Third Party Application Icon

This icon indicates a 3rd party application .

3rd Party Application Warning Icon

This icon indicates that a 3rd party application needs attention . 3rd Party Application users will typically need attention when there is no activation code .

Windows Desktop Client Icon

This icon indicates a Windows Desktop Client .

Windows Desktop Warning Icon

This icon indicates that a Windows Desktop Client needs attention . Windows Desktop Clients typically need attention when there is no activation code .

14

Subscriber Profile Management Selecting Single SubscribersTo select a subscriber, click the subscriber name and number row from the Master-List .

The subscribers profile is shown on the top portion of the work area, which consists of the following information .

Phone NumberThis is the subscriber’s phone number used for PTT communication . You cannot edit the subscriber’s phone number . The carrier assigns it at the time of service sign up . Please contact AT&T if you want to reassign a phone number .

NameEnter or update the subscriber name in Name field. The name should be less than 30 characters long and it should have at least one non-space character . Duplicate names are allowed in the corporation but you will receive a warning message .

TypeSelect the new subscriptionType from the drop-down list .

You can manage Corporate or Corporate-Public subscriber types only . You are not allowed to manage Public subscriber types . Subscription types can have the following values .

• Corporate: These subscribers will only receive contacts and groups from a corporate administrator . In addition, these subscribers are restricted to make and receive PTT calls within the same corporation .

• Corporate-Public: These subscribers can receive contacts and groups from a corporate administrator and have the capability to define and manage their own contacts and groups . They can make and receive calls outside the corporation .

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StateThe State field represents the service status . It is assigned by the billing system and can have one of the following options .

• Provisioned – The subscriber has signed up for service but has not yet activated the client for use .

• Activated – The subscriber has downloaded and activated the client and has the necessary configuration for the user to start using the service .

• Suspended – The subscriber’s service is currently suspended by AT&T . The subscriber can maintain their configuration, contacts and groups but cannot use the service .

Client TypeThe Client Type represents the read-only information about the client type, for example, 3rd Party Applications .

EmailEnter or Update the subscriber email in the Email ID field . The activation code is sent to this Email ID .

Billing Phone NumberThe following types of clients are provisioned in the system in the form of license packs .

• 3rd Party Applications

• Cross Carrier Enhanced PTT Clients

• Dispatch Users

• LMR Groups

• LMR Subscribers

• Tablet License Users

• Windows Desktop Clients

The billing system assigns a Billing Phone Number to these license packs . The system generates Pseudo Phone Numbers for each Billing Phone Number .

The Billing Phone Number cannot have PTT service and thus is not available in the Master-List .

In case the subscriber is not a license pack subscriber, Phone Number and the Billing Phone Number are the same .

16

Activation Code The clients other than Handset, Inter-Op, LMR Subscriber, and LMR Group need a special code for activation . This is called an activation code .

LMR Subscriber and LMR Group do not need an activation code and these clients will be in ‘Active’ state immediately after provisioning .

For Handset and Inter-Op clients, generating an activation code is optional and required only if the user wants to activate over the Wi-Fi network . An example of this would be a department store where there is no cellular coverage indoors . As an example, the following steps provide directions on how to generate an activation code for handset subscribers activating over Wi-Fi . A similar method is followed to activate other types of clients .

To Generate an Activation CodeSelect a Subscriber from the Master-List Management list to display the Subscriber Profile .

Click Generate Activation Code on the Subscriber Profile . A pop-up message window is displayed .

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Click OK to send the new activation code to subscriber’s Email ID . A “Send Email with Activation Code to Handset Client“ pop-up window displays .

• The “To Address” is accessed from the email entered on the Subscriber profile .

• The “From Address” is non-editable and displays by default as eptt .1192372569@email .att-mail .com .

• The “Subject” is “Subject” is Enhanced PTT Mobile Client activation code over Wi-Fi .

• The body of the e-mail is not editable and displays as shown below .

Enhanced PTT Mobile Client Activation code over Wi-Fi

Thank you for choosing AT&T Enhanced PTT .

To activate the client over Wi-Fi enter the activation code <Activation Code> when prompted .

THE CODE WILL EXPIRE WITHIN 7 days .

If you do not have the Enhanced PTT application installed on your device, please visit http://eptt .mobi to download

© 2016 AT&T Intellectual Property . All rights reserved . AT&T, the AT&T Logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies . All other marks contained here are the property of their respective owners .

Click Send Mail button to send the newly generated activation code .

After generating the activation code, an activation code expiry date appears on the Subscriber Profile page in the Expiring On field .

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To Regenerate an Activation CodeClick Generate Activation Code on the Subscriber Profile page to regenerate the activation code . Regenerating an activation code for already activated clients deactivates the client, thus a “Confirmation” message window is displayed .

Click OK to confirm for the regeneration of a new activation code . A pop-up message window is displayed .

Click OK to send the new activation code to subscriber’s Email-ID . A “Send Email with Activation Code to Handset Client” pop-up window is displayed .

Click the Send Mail button to send the regenerated activation code .

After regenerating the activation code, an activation code expiry date appears on the Subscriber Profile page in the Expiring On field .

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To Resend an Existing Generated Activation Code without RegeneratingSelect a Subscriber from the Master-List Management list to display the Subscriber Profile page .

Click the Email Activation Code button to resend the existing activation code to the subscriber’s Email-ID . A “Send Email with Activation Code to Handset Client” pop-up window displays .

Click the Send Mail button to resend the existing activation code .

Selecting Multiple SubscribersTo select multiple subscribers, you can select and click the subscribers from the Master-List Management view by holding the CTRL key or you can select all the subscribers from Master-List Management view using CTRL+A .

The subscribers are displayed sorted alphabetically in the work area in pages . You can navigate through the pages by using the arrows at the bottom-right of the page . To select the number of subscribers to display on a single page, select the Results Per Page drop-down list at the bottom of the page . The choices are 25, 50, or 100 .

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You can change the Type as explained below .

Select the new Type from the drop-down list to display the following options for selection:

• Corporate


Click Save to save the changes .

Note: The Type for external subscribers cannot be changed . The changes are applicable to subscribers on one page only . Save the changes for the page before moving on to the next page .

Generating Activation Codes for Multiple SubscribersYou can generate activation codes for multiple subscribers by performing the following steps .

Select multiple subscribers .

Click Generate Activation Code button . A warning message pops up .

Click OK to generate activation code . A “Confirmation” window appears . Click OK to close the “Confirmation” window .

Note: If any of the selected subscribers are already active or have an activation code, only then will you get the pop-up message .

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If an external LMR Subscriber or LMR Group is selected in a multiple selection action, then for such subscribers, the activation code is not sent and you will see the following information message .

Programming Devices with Contacts There are two types of PTT contacts: those that are personal and managed on the phone, and those that are managed by the CAT Administrator . This section covers the PTT contacts that are managed by the CAT Administrator .

The phone book management for contacts is designed with three tabs under the “Manage Contacts” tab . An administrator can navigate between these tabs, perform the required changes and later commit the changes .

There are two ways that you can assign contacts to a subscriber .

Selecting individual members from subscriber’s list .

Creating or assigning a sub-list to a subscriber .

This section describes the first method . For the second method, please refer to the “Assigning a Sub-List to a Subscriber” section of this document .

Assigning ContactsPerform the following steps to assign contacts .

Select a subscriber as explained in the “Selecting Single Subscribers” section of this document .

Select the Manage Individual Contacts sub-tab .

Click Assign Contacts button .

Note: The Assign Contacts button is disabled if the selected subscriber has exceeded the maximum limit of the total contacts . To re-enable this button, remove some individual contacts or sub-lists assigned to the subscriber .

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The “Pick Contacts” pop-up is displayed as below .

Select the contacts you want to assign to the subscriber’s phone book by checking the applicable check boxes . Only those contacts that are not already assigned to the subscriber are available for selection . You can pick a maximum of 50 contacts at a time . You can also select up to 50 contacts by clicking the check box before the Name header, which functions as a Select All check box . In that case, the first 50 contacts are selected for assignment .

Click Done . The assigned contacts are displayed in the Manage Contacts tab and the total contacts count is increased accordingly .The assigned contacts are displayed in the Manage Contacts tab and also the total contacts count is increased accordingly .

Click Save to save your changes . Click OK to continue onto the “Confirmation” message that appears . The assigned contacts will be synced to subscriber’s handset .

Note: You can select a combination of up to 50 individual contacts or any number of Sub-Lists at one time until you reach the maximum of 1000 (new and existing) total contacts . When completed, click the Save button to save all records . The data is not saved until the Save button is clicked .

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Removing ContactsPerform the following steps to remove a contact .

Click Delete icon to remove the already assigned contacts . There is a provision to rollback your removal operation before saving . After you click the Delete icon, the Rollback icon is displayed . Click the Rollback icon if you change your mind about the contacts chosen for removal .

Click Save to perform the removal operation . Click OK to continue on “Confirmation” that appears . The contacts selected for removal are removed from the Manage Individual Contacts view, and subsequently the Total Contacts count decreases .

Note: You can select up to 50 individual contacts or any number of Sub-Lists at a time for removal . You can also click the Remove All link to remove up to 50 individual contacts or any number of Sub-Lists in one save operation . When completed, click the Save button to save all records . The data is not saved until the Save button is clicked .

Quick Programming with Sub-ListsUsing sub-lists, you can assign contacts to subscribers quickly . To learn more about sub-lists, refer to “Working with Sub-Lists .”

Sub-List updates are propagated automatically .

Assigning a Sub-List to a SubscriberPerform the following steps to add a sub-list to a subscriber .

Select a Subscriber from the Master-List Management area .

Select the Manage Contacts via Sub-Lists tab .

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Click the Add Sub-Lists button to assign sub-lists to a subscriber . The “Pick Sub-Lists” pop-up window is displayed .

Select the Sub-Lists to be assigned to the subscriber .

Click Done to add the assigned sub-list contacts .

Click Save to save changes . Click OK to continue on the “Confirmation” message that displays .

Note: If the subscriber is already a member of the sub-list then the sub-list is by default added to the list and shown with a Member icon instead of a Delete icon . To remove this type of sub-list, you have to remove the subscriber from the sub-list from Sub-List Details page .

Removing a Sub-List from a SubscriberClick the Delete icon to remove the sub-list (and thus members of the sub-list as contacts) from the subscriber .

There is a provision to rollback your remove operation before saving . After you click the Delete icon, the Rollback icon is displayed . Click the Rollback icon if you change your mind about the members chosen for removal .

Click Save to perform the remove action . The members of the sub-list are removed from the subscriber and the total contacts count decreases .

Note: Only sub-lists that are pushed to the subscriber without adding the subscriber to the sub-list can be removed as described above . If the subscriber is a member of the sub-list, you will have to delete the subscriber from the sub-list . In order to remove such sub-lists please refer to the “Editing a Sub-List” section of this document .

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Viewing Sub-List Distribution to a SubscriberPerform the steps below to identify the subscribers a sub-list is pushed .

Select a Sub-List from the Manage Sub-Lists page .

From the work area of the Sub-List details page, select the View Distribution tab . The View Distribution page appears .

Click the View Distribution to Subscribers tab to display the list of subscribers to whom the sub-lists are assigned .

Viewing All ContactsThe View All Contacts tab shows all the contacts combined from both the Individual contacts assignment as well as sub-lists . The contacts shown on this tab are the complete list of contacts that will appear in the client’s phone book . Duplicate contacts, if any, are removed before being displayed .

Creating and Managing Talkgroups There are two types of talkgroups: those that are personal and managed on the phone and those that are managed by the CAT Administrator . This section covers the talkgroups that are managed by the CAT Administrator .

Creating a New TalkgroupThe following group types are supported in the Corporate Administration Tool (CAT) .

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Standard GroupA Standard group can have up to 250 members . Also a standard group can have one or more supervisors assigned to it . Refer to “Supervisory Override” for more details .

Dispatch GroupA Dispatch group is a standard group with the additional capability to assign a dispatcher to it . A Dispatch Group can have up to 250 members including the Dispatcher . The members of the group are called fleet members . Refer to “Dispatch” for more details .

Broadcast GroupA Broadcast group is a special type of talk group where the communication is one way from the broadcasters of the group to the members . A Broadcast Group can have up to 500 members including the Broadcaster . These types of groups allow a broadcaster to make high-priority calls typically used for making important announcements . Refer to “Working with Broadcast Groups” for more details .

From the Manage Groups area, click Add New Group to create a new group .

Select Standard Group from the Group Type drop-down list, and click OK .

Enter the Group Name in the Name field . The name should be less than 30 characters long and it should have at least one non-space character . Duplicate names are not allowed in the corporation .

Select the Manage Individual Members sub-tab from the Manage Members tab .

Click the Add Individual Members button to assignmembers . The “Pick Individual Group Members” pop-up window is displayed .

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Select the members to be added to the talk group by checking the applicable Check boxes . Only those members that are not already a member of the talk group are available for selection . The group must have at least two members in it . You can pick a maximum of 50 members at a time for addition . You can also select members by clicking the Check box next to the Name header, which functions as a Select All check box . In that case, the first 50 members are selected for addition .

Click Done . The members selected for addition are displayed in the Manage Members tab and the total members count is increased accordingly .

Click Add to add the group . Click OK to continue on the “Confirmation” message that appears . The updated group will be synced to the subscriber’s handset .

Note: The group is not added to the corporation until you click the Add button .

There can be only one LMR Group in a talk group .

Viewing a TalkgroupSelect the Manage Groups header and click on one of the groups in the list . The work area updates with details about the group .

The Group Identity area displays the name and type of the group . You can change the name but you cannot change the type of the group .

Note: For some small corporations, auto-pairing feature creates a sub-list named ‘all-subscribers-group’ automatically when there is no Corporate Admin access . Once an auto paired corporation exceeds the maximum subscriber threshold for auto-pairing, the Corporate Admin access is required to manage the contacts and groups . Not all corporations are auto-paired . If your corporation is auto-paired previously and you are given an access to Admin tool, that means your corporation is no longer auto-paired, but you can manage the previously created auto-paired sub-list as any other sub-list .

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Editing a Talk Group Renaming a TalkgroupSelect the group from the Manage Groups tab .

Modify the group name in the Name field .

Click Save to save your changes .

Adding Members to a TalkgroupSelect the Manage Individual Members sub-tab the Manage Members tab to display the individual members in the selected group .

Click Add Individual Members to add more members . The “Pick Individual Group Members” pop-up is displayed .

Select the members to be added to the talk group by checking the applicable check boxes . Only those members that are not already a member of the group are available for selection . You can pick a maximum of 50 members at a time for addition . You can select all members of a group by clicking on the Check Box before the Name header, which functions as a Select All check box . In that case, the first 50 members are selected for addition .

Click Done once you are done selecting the members . The members selected for addition are displayed in the Manage Members tab and the total members count is increased accordingly .

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Removing a Member from a TalkgroupSelect a Talkgroup .

Click the Manage Individual Members sub-tab .

Click the Delete icon to remove talkgroup members . There is a provision to rollback your removal operation before saving . After you click the Delete icon, the Rollback icon is displayed . Click the Rollback icon if you change your mind about members chosen for removal .

Note: Unless the Save button is clicked, the remove operation is not complete . You can select up to 50 members at a time for removal . You can also click the Remove All link to select all the contacts for removal in a single operation . If there are more than 50 members in the list, only the first 50 members are chosen for removal .

Adding Sub-Lists as Members of a GroupUsing sub-lists, you can quickly add members to a group . To learn more about sub-lists, refer to “Working with Sub-Lists .”

Sub-List updates are propagated automatically .

To Add a Sub-List to a GroupSelect a Group from the Manage Groups area .

Click the Manage Members via Sub-Lists sub-tab from the Manage Members tab .

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Click the Add Sub-Lists button to assign the members . The “Pick Group Members” using Sub-Lists pop-up window is displayed .

Click Done to add the sub-list members to the group .

Click the Save button to save the group .

Removing a Sub-List From a GroupClick the Delete icon to remove the sub-list (and thus the members of the sub-list as contacts) from the group .

There is a provision to rollback removal operation before saving . After you click the Delete icon, the Rollback icon is displayed . Click the Rollback icon if you change your mind about sub-lists chosen for removal .

Click Save to perform the remove action . The members of the sub-list are removed from the subscriber and the total contacts count decreases .

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View Sub-List Distribution to a GroupPerform the steps below to identify the groups that a sub-list is a member of .

From the Sub-List details page, select the View Distribution tab . The View Distribution page appears .

Click the View Distribution to Groups tab to display the list of groups in which this sub-list is added as a member .

Saving Changes to a TalkgroupPerform the following steps to save changes to a group .


Click OK to continue on the “Confirmation” message that displays .

Viewing Talkgroups Assigned to a SubscriberSelect a Subscriber from the Master-List to display the Subscriber Profile page .

Click the View Groups tab to display the assigned groups for the selected subscriber as shown below .

Note: If there is no group displayed for a selected subscriber, you will need to create a group . For information on creating groups, refer to the “Creating a New Talk Group” section of this document .

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Deleting a TalkgroupPerform the following steps to delete a talkgroup .

Click the Manage Groups header tab and select a group .

Click Delete Group . A “Delete Confirmation” window is displayed .

Click OK to delete the talkgroup .

Talkgroup ScanningThe Talkgroup Scanning feature allows a subscriber to receive incoming PTT calls from a selected list of assigned groups . Calls from other corporate and public groups are filtered and no missed call alerts are presented to the user for filtered group calls (except for Dispatch users) . The scan groups can be assigned a priority . An incoming priority group call preempts an ongoing call . The Talkgroup Scanning feature does not prevent the user from initiating any calls .

You manage the Talkgroup Scan List for 7 .6 and before clients (except 7 .6 Android) .

7 .10 and above clients are capable of managing the Talkgroup scan list from the client itself . For these subscribers, you can just enable/disable this functionality .

Note: 7 .6 Android and 7 .7 clients support the Talkgroup Select feature from the handset itself and you do not manage the Talkgroup Select . Inter-op clients do not support any talk group scanning feature . Dispatch clients manage the scan list from the dispatch client itself . You do not manage the feature for the dispatch clients .

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Creating a Talkgroup Scan List for 7.6 and Before (Except 7.6 Android Clients)Select a Subscriber from the Master-List Management list to display the Subscriber Profile page .

Click the View Groups tab to display the assigned groups for the selected subscriber .

Note: If there is no group displayed for a selected subscriber, then you need to create a group . For information on creating groups, refer the “Creating a New Talk Group” section of this document .

Check the Enable Talkgroup Scanning check box . Two new columns are displayed in the groups table .

Select the Check box under the Group in Scan List header for the group(s) you want to include in the scan list .

Select the Priority for the group from the Priority drop-down list . Follow the two steps above for the groups that you want to add to the scan list .


Editing a Talkgroup Scan List for 7.6 and Before (Except 7.6 Android Clients)Select a Subscriber from the Master-List Management area to display the Subscriber Profile page .

Click the View Groups tab to display the assigned talkgroups for the selected subscriber .

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If you want to change the priority of an already selected group, select the new priority from the Priority drop-down list .

If you want to remove the group from a scan list, uncheck the Check box under Group in Scan List for the group .

Repeat the step above for the groups you want to remove from the scan list .

Click Save to save the changes .

Disabling the Talkgroup Scan List for 7.6 and Before (Except 7.6 Android Clients)To disable the scan list temporarily, Uncheck the Enable Talkgroup Scanning check box . This will not remove the scan groups and priorities . You can enable the scanning any time by simply Checking the Enable Talkgroup Scanning check box .

Talkgroup Scanning for 7.10 Onward Clients7 .10 and onward clients manage the Talkgroup scan list from the client itself . You do not manage their scan list but you can control whether the subscriber can use the Talkgroup Scanning functionality or not .

The View Groups page of each subscriber allows you to enable or disable the Talkgroup Scanning feature for that subscriber .

When the Enable Talkgroup Scanning check box is checked, it means Talkgroup Scanning is enabled for the subscriber and the subscribers can select their own scan list . When the checkbox is unchecked, it means Talkgroup Scanning is disabled for the subscriber .

Note: In the above scenarios, you will not see the Group in Scan List and Priority columns .

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Supervisory OverrideSupervisory override allows a talkgroup member to be designated by an administrator to have the privilege to “take the floor” and speak any time during a call, even if someone else currently has the floor . When the supervisor takes the floor while someone else is speaking, the floor will be revoked from the speaker and given to the supervisor . One or more members of a talkgroup can be designated as a supervisor . If there are two or more supervisors in the same talkgroup, each supervisor can interrupt the other(s) .

Click Manage Groups header and select a group .

Click Manage Supervisor tab .

Click the Assign Supervisor button to assign supervisors to the talkgroup . The “Pick Supervisor” pop-up window displays .

Select the group members to be assigned as supervisors to the groups . If the subscriber is already assigned as supervisor, they will not show up in this window .

Note: External Contacts and Inter-Op radios are not allowed to be supervisors and thus will not be available on the Pick Supervisor window for selection .

Click Done once you are done picking the supervisors . You can filter and/or search for a specific subscriber as explained in the “Filtering” and “Searching“ sections of this document . The subscribers selected to be a supervisor are displayed in the Manage Supervisors tab and the total supervisors count is increased accordingly .

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Working With Sub-Lists What is a Sub-List?A sub-list is a faster way to program multiple handsets easily . It is a logical set of subscribers where each member of the sub-list is assigned as a contact to each other . The sub-lists are only visible and manageable from the Corporate Admin Tool (CAT) .

Creating a New Sub-ListClick Add New Sub-List button to display the add sub-list page .

Enter the Sub-List Name in the Name field . The name should be less than 30 characters long and it should have at least one non-space character . Duplicate names are not allowed in the corporation .

Click Add Members button to assign members . The “Pick Sub-List Members” pop-up is displayed .

Select the members to be added to the sub-list by checking the appropriate Check boxes . Only those members that are not already a member of a sub-list are available for selection . You can pick a maximum of 50 members at a time for addition . You can also select all members by clicking on the Check box before the Name header, which functions as Select All check box . In that case, the first 50 members are selected for addition .

Click Done . The members selected for addition are displayed in the Manage Members tab and the total members count is increased accordingly .

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Click Add to add the sub-list .

Click OK to continue on the “Confirmation” message that displays . The updated sub-list will be synced to the subscriber’s handset .

Note: Each member of the sub-list is assigned as a contact to other members . Thus, if you have created a sub-list with three members - Bob, Rob, and Joe, Bob will get Rob and Joe as contacts, Rob will get Bob and Joe as contacts and Joe will get Bob and Rob as contacts . Dispatch and Inter-Op subscribers cannot be members of a sub-list .

LMR Subscriber or LMR Group cannot be member of a sub-list and thus are not available for selection on Pick Contacts Window .

The sub-list is not created until the Add button is clicked . The sub-list must have at least two members in it . The total members that can be added to a sub-list are 200, but you can add a maximum of 50 new members to a sub-list in one add operation .

Viewing a Sub-ListSelect the Manage Sub-Lists header and click on one of the sub-lists in the list . The work area updates with details about the sub-list .

Note: For some small corporations, auto-pairing feature creates a sub-list named ‘all-subscribers- sub-list’ automatically when there is no Corporate Admin access . Once an auto paired corporation exceeds the maximum subscriber threshold for auto-pairing, the Corporate Admin access is required to manage the contacts and groups . Not all corporations are auto-paired . If your corporation is auto-paired previously and you are given an access to Admin tool now, that means your corporation is no longer auto-paired, but you can manage the previously created auto-paired sub-list as any other sub-list .

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Editing a Sub-ListRenaming a Sub-ListSelect the sub-list from the Manage Sub-Lists tab .

Click the Name field to modify the sub-list name .


Note: You can perform other operations like adding or removing members of the sub-list in the same operation . Changes are not saved until you click the Save button .

Adding Members to a Sub-ListSelect the Manage Members tab to display the members of sub-list .

Click the Add Members button to add more members . The “Pick Sub-List Members” pop-up window displays .

Select the members to be added to the sub-list by checking the applicable Check boxes . Only those members that are not already a member of the sub-list are available for selection . You can pick a maximum of 50 members at a time for addition . You can also select all members by clicking the Check box before the Name header, which functions as Select All check box . In that case, the first 50 members are selected for addition .

Click Done . The members selected for addition are displayed on the Manage Members tab and the total members count is increased accordingly .

Note: Each member of the sub-list is assigned as a contact to other members . The data is not saved until the Save button is clicked . The total members that can be added to a sub-list are 200, but you can add a maximum of 50 new members to a sub-list in one save operation .

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Removing Members from a Sub-ListClick Delete icon to remove members . There is a provision to rollback your removal operation before saving . After you click on the Delete icon, the Rollback icon is displayed . Click on the Rollback icon if you change your mind about the contacts chosen for removal .

Note: Unless the Save button is clicked, the remove operation is not complete . You can select up to 50 members at a time for removal . You can also click the Remove All link to select all the members for removal in a single operation . If there are more than 50 members in the list, only the first 50 members are chosen for removal .

Saving Changes to a Sub-ListPerform the following steps to save changes to a sub-list .


Click OK to continue on the “Confirmation” message that displays .

Deleting a Sub-ListPerform the following steps to delete a sub-list .

Click the Manage Sub-Lists header and select a sub-list .

Click the Delete Sub-List button to delete the sub-list . A “Delete Confirmation” window is displayed .

Click OK to continue .

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Assigning More than 200 Contacts to Each Subscriber Through Sub-listsThe maximum number of subscribers in a sub-list is 200 . If your organization has fewer than 200 PTT users, you can choose to create just one sub-list, make all the PTT subscribers as members of the single sub-list, and assign all of them to each other as contacts in an efficient way . If, however, your organization wants to assign more than 200 PTT users to each other as contacts, you will need to use the following method .

Note: The scenario used for illustrations below is that your organization wants to assign 500 PTT users to each other as contacts .

Create three separate sub-lists, with each containing fewer than 200 members . The three sub-lists combined cover all 500 PTT users .

From the Master-List Management tab, select a Subscriber of the first sub-list, click the Manage Contacts via Sub-lists tab, and then use the Add Sub-Lists button to assign the subscriber to the other two sub-lists that the subscriber is not a member .

Click Done and then Save to complete the sub-list assignment .

Repeat the process above for all the other members of the first sub-list .

Repeat the steps above for each member of the second and third sub-lists .

Re-syncing a Device After every save operation, the subscriber’s device is synced with the server in real time . However, if for some reason the device data is not matching with the data shown on the Corporate Admin Tool, the Re-Sync operation can be performed .

Select the subscriber from the Master-List .

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Click Re-sync button to sync the available data to the device . A “Confirmation” window is displayed .

Click OK to complete the re-sync command . A “Success” message is displayed .


Note: The Re-Sync button is disabled for provisioned and suspended subscribers . It is also disabled if your changes are not saved .

PTT Communication With Subscribers From Other CorporationsThe external contacts could be the vendors or the partners of the corporation . You can add a phone number signed up for PTT service from corporations other than yours . The external contacts in your corporation are shown with the External Contact icon in the Master-List . You can also filter for external contacts only as explained in the “Filtering” section of this document .

Adding an External ContactClick the Add External Contact button from the Master-List Management tab .

Enter the name in the Name field . The name should be less than 30-characters long and it should have at least one non-space character . Duplicate names are allowed in the corporation but you will receive a warning message .

Enter a valid Public or Corporate-Public PTT subscriber’s phone number in the Phone Number field .

Note: Enter 10 digits in case of local numbers . Add the + prefix and the country code in the case of an international number .

Click Add to add external contact to the corporation .

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Deleting an External ContactClick Delete External Contact on the Edit External Contact page . A “Delete Confirmation” window is displayed .

Click OK on the “Confirmation” message window that appears .

Note: Dispatcher, Inter-Op, LMR subscriber, and LMR Group cannot be added as external contacts .

Windows Desktop ClientViewing Windows Desktop ClientWindows Desktop Clients are PTT clients which run on a desktop or laptop . Windows Desktop Clients are shown with an Windows Desktop Client icon in the Master-List .

You can also filter on windows desktop client by filtering in the Master-List as explained in the “Filtering” section of this document .

Managing Contacts and Groups for the Windows Desktop ClientThe contacts and groups management for the Windows Desktop client is the same as any other client . Please refer to “Programming Devices with Contacts” and “Creating and Managing Talk Groups” for more details .

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Generating an Activation Code for a Windows Desktop ClientWindows Desktop Client needs a special type of activation using an activation code . You have to generate and communicate the activation code either using email or verbally . Refer to the “Activation Code “ and “Generating Activation Codes for Multiple Subscribers” sections for details on how to generate an activation code . The Email content is displayed .

From: donotreply@activation .eptt .mobi

Subject: PC Client Installation Instruction and Activation Code


Your system assigned Enhanced PTT number is <Pseudo MDN>

Your Activation Code for the PC Client is <Activation Code>

THE CODE WILL EXPIRE ON <TIME and Date>

PLEASE DO NOT REPLY TO THIS MESSAGE

All replies are automatically deleted . If you did not receive an instructional email or need a new activation code, please contact your corporate administrator .

To setup the PC Client for Enhanced PTT follow the steps below:

1 . Download the software from www .activation .eptt .mobi/win-desktop/PC_Client_Installer .msi .

2 . Download the installation instructions from www .activation .eptt .mobi/win-desktop/ PC_Client_Installation_Guide .pdf .

3 . Follow the instructions to install the software . You will need the above activation code during the installation process .

4 . Download the user guide from www .activation .eptt .mobi/win-desktop/ PC_Client_User_Guide .pdf .


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Tablet License UsersTablet License Users, for example, users of Android Tablets can be used as PTT clients .

Viewing Tablet License UsersTablet License Users are shown with a Tablet License User icon in the Master-List .

You can also filter on Tablet License Users by filtering in the Master-List as explained in the “Filtering” section of this document .

Managing Contacts and Groups for Tablet License UsersThe contacts and groups management for the Tablet License Users is the same as any other client . Please refer to “Programming Devices with Contacts” and “Creating and Managing Talk Groups” for more details .

Generating an Activation Code for a Tablet License UserTablet License Users need a special type of activation using an activation code . You have to generate and communicate the activation code either using email or verbally . Refer to the “Activation Code “ and “Generating Activation Codes for Multiple Subscribers” sections for details on how to generate an activation code . The Email content is displayed .


Subject: AT&T Enhanced PTT Installation and Activation Code



To download and install the AT&T Enhanced PTT client, please visit http://eptt .mobi . To activate the client enter the activation code <Activation Code> when prompted .

THE CODE WILL EXPIRE ON <TIME and Date> PLEASE DO NOT REPLY TO THIS MESSAGE



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3rd Party Applications3rd Party Applications which have integrated PTT with their applications can be used as PTT clients .

Viewing 3rd Party Applications3rd Party Applications are shown with a 3rd Party Application icon in the Master-List .

You can also filter on 3rd Party Application by filtering in the Master-List as explained in the “Filtering” section of this document .

Managing Contacts and Groups for the 3rd Party ApplicationsThe contacts and groups management for the 3rd Party Applications is the same as any other client . Please refer to “Programming Devices with Contacts” and “Creating and Managing Talk Groups” for more details .

Generating an Activation Code for a 3rd Party Application3rd party applications need a special type of activation using an activation code . You have to generate and communicate the activation code either using email or verbally . Refer to the “Activation Code “ and “Generating Activation Codes for Multiple Subscribers” sections for details on how to generate an activation code . The Email content is displayed .


Subject: 3rd Party Application Activation Code


Your system assigned Enhanced PTT number is <Pseudo MDN> To activate the client enter the <Activation Code> when prompted .

THE CODE WILL EXPIRE ON <TIME and Date> .



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Cross Carrier Enhanced PTT ClientsViewing Cross Carrier Enhanced PTT ClientsCross Carrier Enhanced Push-to-Talk clients are a PTT clients running on a different carrier’s network .

Cross Carrier Enhanced PTT Client is shown with an Cross Carrier Enhanced PTT Client icon in the Master-List .

You can also filter on Cross Carrier Enhanced PTT Clients by filtering in the Master-List as explained in the “Filtering” section of this document .

Managing Contacts and Groups for the Cross Carrier Enhanced PTTThe contacts and groups management for a Cross Carrier Enhanced PTT Client is same as any other client . Please refer to “Programming Devices with Contacts” and “Creating and Managing Talk Groups” for more details .

Generating an Activation Code for a Cross Carrier Enhanced PTT ClientCross Carrier Enhanced PTT Client need a special type of activation using an activation code . You have to generate and communicate the activation code either using email or verbally . Refer to the “Activation Code “ and “Generating Activation Codes for Multiple Subscribers” sections for details on how to generate an activation code . The Email content is displayed .


Subject: Cross-Carrier Application Activation Code



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To activate the client enter the activation code <Activation Code> when prompted .

THE CODE WILL EXPIRE ON <TIME and Date>




LMR SubscriberViewing LMR SubscriberLMR Subscriber represents an LMR user . An LMR Subscriber is shown with an LMR Subscriber icon in the Master-List .

You can also filter on LMR Subscribers by filtering in the Master-List as explained in the “Filtering” section of this document .

Managing Contacts and Groups for the LMR SubscriberLMR Subscriber cannot have any contacts or group assigned to them . Thus, the work area displays following message along with the subscriber profile information .

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LMR GroupViewing LMR GroupAn LMR Group is a special type of client where it provides a handle to PTT Groups, which can be used by LMR Subscribers to make a call to the PTT Group . LMR Group is shown with an LMR Group icon in the Master-List .

You can also filter on LMR Group by filtering in the Master-List as explained in the “Filtering” section of this document .

Managing Contacts and Groups for the LMR GroupLMR Groups do not have any contacts and can belong to only a PTT group . Thus, LMR Groups work area displays only the list of groups it is a member of along with the profile information .

DispatchViewing DispatchersDispatchers are indicated with a Headset icon next to their names .

You can also filter on Dispatchers by filtering in the Master-List as explained in the “Filtering” section of this document .

Managing Contacts for DispatchersThe contacts management for Dispatchers is the same as any other client . Please refer to the section “Programming Devices with Contacts“ section of this document for more details . You can assign a dispatch as a contact for another dispatcher .

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Generating an Activation Code for a DispatcherDispatch clients need a special type of activation using an activation code . You have to generate and communicate the activation code either using email or verbally . Refer to the “Activation Code “ and “Generating Activation Codes for Multiple Subscribers” sections for details on how to generate an activation code . The Email content is displayed .


Your system assigned Enhanced PTT number is <Pseudo MDN> . Your Activation Code for Integrated Dispatch is <Activation Code> . THE CODE WILL EXPIRE ON <TIME and Date> .



To setup your console for Enhanced PTT follow the steps below:

1 . Download installation instructions from www .activation .eptt .mobi/dispatch/ Integrated_Dispatch_Installation_Guide .pdf .

2 . Download the software from www .activation .eptt .mobi/dispatch/ Integrated_Dispatch_Installer .msi .

3 . Follow the instructions to install the software . You will need the above activation code during the installation process .

4 . Download the user guide from www .activation .eptt .mobi/dispatch/ Integrated_Dispatch_Application_User_Guide .pdf .


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Managing Dispatch GroupsDispatch groups are groups that you can create for the Dispatch clients .

Creating a Dispatch Group Click the Add New Group button from the Manage Groups area to add a group .

Select Dispatch Group Type from the drop-down list .

Click OK to continue . The “Pick Dispatcher” pop-up window is displayed .

Select a subscriber to be assigned as a dispatcher to the group .

Note: The Dispatch group can have only one dispatcher .

Follow the same steps to add the members to the group as described in the “Creating a New Talkgroup” section of this document .

Click the Add button to add the dispatch group to the corporation .

Select the Dispatcher Confirmation check box, to allow the fleet members to receive dispatcher information and the dispatcher will receive the group members as contacts automatically .

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Note: Only the location of contacts assigned to the dispatcher is available on the Dispatch client . As such, if you want the group members’ location to be available to the Dispatcher, be sure to check the Dispatcher Confirmation Check box .


Changing a Dispatcher for a Dispatch GroupPerform the following steps to change a dispatcher for a Dispatch Group .

Select a Dispatch Group from the Manage Groups area .

Click Manage Dispatcher tab .

Click the Change button . The “Pick Dispatcher” pop-up window is displayed .

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Select a dispatcher .

Click Done .


Select the Dispatcher Confirmation check box to allow the fleet members to receive dispatcher information, and for the dispatcher to get the group members as contacts automatically .


Deleting a Dispatch GroupClick Delete Dispatch Group to delete the group information . A “Delete Confirmation” window is displayed .

Click OK to continue . A “Confirmation” window with a check box is displayed .

Select the Dispatcher Confirmation check box to remove the dispatcher as a contact from the group and the previously assigned group members as contacts from the dispatcher .


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Working with Broadcast GroupsBroadcast calling enables a broadcaster to make a one-way group call to the broadcast group members . This section describes Broadcast group management .

Creating a Broadcast GroupPerform the following steps to create a Broadcast group .

Click the Add New Group button from the Manage Groups area to add a group .

Select the Dispatch Group option from the Select Group Type drop-down list .

Click OK to continue . The “Pick Dispatcher” pop-up window displays .

Select the dispatcher you want to assign as a broadcaster to the group .

Note: Dispatchers that were created in releases prior to 7 .10 will not be allowed to be assigned as broadcasters .

Type a name for the group in the Name field .

Check the Broadcast Group? Check box that appears under the Group Type drop-down menu .

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Follow the same steps to add the members to the group as described in the "Creating a New Talk Group" section of this document .

Click Add to add the group .

A confirmation message appears asking you if you want to save the group as a Broadcast group . Click OK to continue . A success confirmation will appear .

Editing a Broadcast GroupPerform the following steps to rename the group or change the broadcaster .

Select a Broadcast Group .

To change the name of the Broadcast group, enter a new name in the Name field .

To change the broadcaster, click the Manage Dispatcher tab .

To assign a broadcaster, click the Change button . The Pick Dispatcher pop-up window displays .

Select the Broadcaster you want to assign to the group .

Click Done .


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Viewing a Broadcast GroupBroadcast Groups will be shown with a Megaphone icon .

You can filter for broadcast groups only, as explained in the “Filtering” section of this document .

Deleting Broadcast Members in a GroupSelect a Broadcast Group .

Click the Manage Individual Members sub-tab .

Click the Delete icon to remove talk group members . There is a provision to Rollback your removal operation before saving . After you click the Delete icon, the Rollback icon is displayed . Click the Rollback icon if you change your mind about members chosen for removal .

Click Save .

Deleting a Broadcast GroupSelect a Broadcast Group .

Click the Delete Group button to delete the group information . A “Delete Confirmation” window displays .


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Working with Inter-op GroupsInter-Op subscribers are special types of subscribers, which facilitate communication between LMR and PTT networks similar to Donor Radios . These subscribers are restrictive and corporate administrators cannot assign any contacts to these subscribers . Because of this, the assign contacts and assign sub-lists buttons are disabled . In addition, these subscribers can be members of only one group . The addition of Inter-Op subscribers to more than one group is not allowed

Viewing Inter-Op SubscribersInter-op subscribers are shown with an Inter-Op Radio icon under the Master-List Management tab . Click Inter-Op Radio icon to view the Inter-op subscriber details .

Click Save to save the subscriber information .

Creating a New Inter-Op GroupClick Add New Group button to create a new Inter-Op group .

Select the Group Type as Standard Group from the drop-down list .

Click OK to continue . The Group Details page displays .

Enter the desired name in the Name field .

Click Add Individual Members button to assign members . The “Pick Individual Group Members” pop-up is displayed .

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Select the individual group members to be assigned to the Inter-Op group . The group is changed to an Inter-Op group (indicated by an Inter-Op icon) only when there is one Inter-Op member added to it .

Click Done to add the assigned members to the Inter-Op group .

Click Add to create an Inter-Op group .

Editing an Inter-Op GroupPerform the following steps to edit an Inter-op group .

Select the Inter-Op Group .

To change the name of the Inter-Op group, enter a new name in the Name field .

To change the members, click the Manage Individual Members sub-tab .

To add a member, click the Add Individual Members button . The “Pick Individual Group Members” pop-up window displays .

Click Done once you are done picking the members .


Deleting an Inter-op GroupThe procedure for deletion of Inter-op group is the same as the procedure described in the "Deleting a Talk Group" section of this document .

Using the Print FeatureThis chapter describes how to generate reports for a subscriber, sub-lists, and group details using the print feature .

There are two types of Print options available for you and are PDF and CSV formats . Below are the instructions to open the CSV in the Excel .

1 . Import the file through Text Data import wizard

2 . Use comma separator and enclosed with double quotes

3 . Column type definition should be text

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Printing Subscriber DetailsPrinting Details of a Single Subscriber Select the subscriber to view the subscriber details in the Master-List Management area .

Click the Print icon, in the header area . A “Print As” pop-up window is displayed with the following options available for selection .

• CSV

• PDF

To generate the report as a CSV file, select CSV and then click Download As to generate the report .

Note: When you click Download As, a new pop-up window with a Save As dialog box appears with a PDF or CSV file open available for selection . If this dialog box does not appear, then you will need to enable pop-up windows for the browser you are using . For more information on enabling pop-up windows, refer to the "Ensuring Correct Display of the Website" section of this document . In the Safari browser, the CSV file is opened in a new window . You can save the file by pressing CTRL+S or by clicking File > Save from your browser menu .

In the Chrome browser, if the Ask where to save each file before downloading under the Advanced Downloads settings is enabled, then the CSV file is saved to the default download location .

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Select Save File to save the CSV file report that is generated .

To generate the report as a PDF file, select PDF, and then click Download As to generate the report .

Printing Multiple Subscribers DetailsSelect multiple subscribers by using the same method that is described in the “Selecting Multiple Subscribers” section of this document .

Click the Print icon in the header area . A “Print As” pop-up window is displayed with the following options for selection .

• CSV

• PDF

To generate the report as a CSV file, select CSV and then click Download As to generate the report .

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Select Save File to save the CSV file report that is generated .

To generate the report as a PDF file, select PDF and then click Download As to generate the report .

Printing Sub-List DetailsSelect the Subscriber to view the sub-list details in Manage Sub-lists tab .

Click the Print icon, displayed on the CAT tool bar, to generate the sub-list details information reports .

Follow the same steps for CSV and PDF report generation as mentioned in “Printing Subscriber Details” section of this document . Following is a sample PDF report .

Printing Group DetailsSelect the Group to view the group details in Manage Groups tab .

Click the Print icon in the header area .

Follow the same steps for CSV and PDF report generation as described in the “Printing Subscriber Details” section of this document . Following is a sample PDF report .

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Printing Broadcast Group DetailsSelect the Group to view the group details in the Manage Groups tab .

Click the Print icon, displayed on the CAT tool bar to generate the reports .

Follow the same steps for CSV and PDF report generation as described in the “Printing Subscriber Details” section of this document . The following is a sample PDF report .

Using the Tool By More Than One AdminMultiple Administrators can use the Corporate Administration Tool (CAT) at the same time . If one administrator updates the data, the changes by another administrator will not be accepted and the second administrator will see one of the following messages to refresh the data .

It is recommended that administrators work on different sets of data to avoid conflicts .

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TroubleshootingHierarchy View IssuesI do not see tooltip on client type icon when I am in the hierarchy view.It is a current limitation that, in hierarchy view, mouse over on any client type icons like Dispatch Client, is not displayed .

On multiple selections on hierarchy view, I get more records than what I selected.It is a current limitation that, in hierarchy view, mouse over on any client type icons like Dispatch Client, is not displayed .

Scenario 11 . Login to CAT and go to Hierarchy View .

2 . Select any FAN .

3 . CTRL+click on any single BAN after showed from respective FAN .

4 . It should be selected and show only thirty subscriber in multiple subscribers view but its showing 983 subscribers, 50 subscribers per page .

Current Behavior• CTRL+ click on BAN: technology

• All the FAN level records are showing instead of only displaying BAN (technology) level records .

Work AroundUnder child node of BAN technology, select individually one by one record and multi view shows fine .

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Scenario 21 . Login to CAT and go to Hierarchy View

2 . CTRL+click on any single FAN

3 . Expanding the BAN IDs under the FAN instead of showing the complete FAN level records

Work AroundUser to click on respective BAN and perform individual Multi selection of the child records

Scenario 31 . Login to CAT and go to Hierarchy View .

2 . CTRL+click on External Contacts .

3 . On CTRL+click on ‘External Contacts’, showing the subscribers as a list instead of displaying all the subscribers in the multi selection view on right-side work area .

Work AroundUser to click on the respective BAN and perform individual multi selection of the child records

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Login IssuesAfter I login, I do not see any subscribers in the Master-List Management navigation area.Please contact AT&T . There may not be any PTT subscribers added to your corporation .

When I login, I get an “Invalid Corporate ID” error.Please contact AT&T . Your corporation may not have been set up correctly .

Manage Contacts IssuesI selected Bob and gave him Jen as a contact. However, when I select Jen, I do not see Bob as her contact.The assignment of contacts does not work both ways . For this example, select Jen and manually assign Bob as a contact to her from the Manage Contacts tab .

Master-List Management IssuesOn the Master-List Management page, I see only view groups. Why am I not allowed to assign a group to the subscriber?The groups are automatically added to a subscriber when the subscriber is added as a member to a group . To assign groups, go to the Manage Groups tab and select the Group to which the subscriber needs to be a member . Once the changes are saved to the group, the View Groups area on the Master-List Management page shows the assigned groups .

When using Win 8.1 OS, I Cannot Perform Multiple Selection in the Master-List using CTRL+A in all browsers.Click on a subscriber in the Master-List; change the filter type to any other client type (For e .g ., 3rd Party) . Again select All in the filters and then press CTRL+A, all the subscribers will now be selected . The first time UI is launched, CTRL+A is not working but after changing between filters, it is now working .

Sub-List IssuesI added Sofia to a Sub-List where Bob is also a member. Bob got Sofia as contact, but Sofia did not get Bob as a contact. Why?You do not manage external Subscriber’s contacts and groups . The administrator of his or her corporation manages them . You do not have the rights to push any contacts or groups to an external contact . Contact the external subscriber’s administrator to perform the reverse assignment .

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I created a sub-list titled "East Zone" but the handsets of the members do not show that sub- list. Why?A Sub-List’s visibility is in the Corporate Admin Tool only . The members of the sub-list get each other as contacts, thus each member of "East Zone" will get all other members as contacts .

User Interface IssuesWhen I click on the Corporate Admin Tool link, nothing happens.Enable pop-ups on your browser . Refer to the Ensuring Correct Display of the Web Site section of this document for more information on how to enable popups in your web browser .

The layout of Tool is not displaying properly and some UI Components are not functioning properly.Please make sure you are using the right version of the browser . Refer to "Required Browsers" for more information .

I can not re-sync. The button is disabled. Save your changes by clicking the Save button .

The Save button is disabled.There are no changes to save .

03/26/16 AB-2827-05

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Documents

Corporate Admin User Guide 5 - AT&T Wireless...to the “Searching” section of this document . Click the Add New Sub-List button to create a new sub list . Manage Groups The Manage