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SAP Solution Manager 7.1

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Business Process Monitoring

Business Operation Monitoring

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Business Process Monitoring

Motivation for Business Process Operations ProjectsBenefits & Challenges

Goal Benefit Challenge

Transparency

Global transparency across

organizational units & process

variants

…increase process compliance and

standardization by reduction of process

diversification and template adherence.

Efficiency

Reduced process costs

... automate business processes and reduce

manual process inefficiencies and human errors.

Avoid systematic process exceptions.

Effectiveness

Higher customer satisfaction &faster revenue stream

…avoid delayed business documents (e.g.

deliveries or shipments) and financial losses (e.g.

delayed invoices or payments).

Clean-up

Better planning results & more

accurate business reporting

…avoid business documents remaining in un-

finished status. Close all documents within the

SAP system that are closed from a business

perspective.

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Architecture & Information Flow – High-level Overview

Data Storage

Collect SAP data for Analytics

Data Source

Application

InfoCube

0SM_BPMRH

InfoCube

0SM_BPM

Table

DSWP_BPM_ALERTS

Collect SAP & non-SAP data for Monitoring

Extract

alert

data

Monitoring on

Analytics data

BPMon

Trend

Analysis

BP MonitoringBP Analytics BP Op Dashboards

Business Process Operations

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Can you answer the following questions for your Order to Cash

process?

How many Sales Orders are open (not or only partially delivered)?

How many Sales Orders cannot be processed any further, because

they are incomplete, have a delivery, billing or credit block?

How many outbound deliveries are open

(goods issue posting not complete)?

How many picking transfer orders are open (not confirmed) in your

warehouse management system?

How many outbound deliveries have GI posted but no invoice was

created?

How many invoices have been created but were not printed? How many sales invoices were not posted to FI?

If yes, how long does it take to retrieve this information per sales

organization, plant or warehouse?

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Can you answer the following questions for your Order to Cash

process?

What is the average response time of transaction VA01 (e.g. last 20

minutes)?

Did your background job for creating deliveries cancel of finish

successfully?

How many inbound IDocs of type DESADV exist which could notposted to an application (error status 51)?

How many qRFC queues of type R3A* are currently blocked and how

many entries do they contain?

Did you receive your flat files (with pricing data) from non-SAP

systems this morning? Were they empty or not?

Did any mapping or routing errors occur in SAP PI which are relatedto your sales process?

How many inconsistent objects do you have between your CRM and

ERP system

If yes, how timely do you get this information and how much manual

effort is needed?

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SAP Solution Manager provides the data to answer the questions above

Automatically & triggers auto-reaction methods if necessary

In a business process context

Ready for BI trend analysis

Definition of Business Process Monitoring

Business Process Monitoring is the proactive and process-oriented

monitoring of a company’s core business processes

It includes the observation of all technical and application-related

functions that are required for a smooth and reliable flow of the core

business processes

Goals of Business Process Monitoring Detect problem situations as early as possible in order to solve them as

fast as possible - before they become critical for the business

Enable the customer’s Solution Support Organization to respond to and

to solve problems more proactively (i.e. before end-user call or open

trouble tickets)

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The "Sales documents items"

monitor measures thenumber of sales document

items created on the current

date, up to the time of the

collector run, or on the

previous day.

It also measure sales order

items with an incorrect

completion rule.

The "Overdue schedule line

items" key figure provides

additional information at

schedule line level for key

figure "Orders (GI date in pastbut not delivered)", which

belongs to the "Sales

Documents" monitor.


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SD Document Cat

Sales Doc. Type

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SD Document Cat

Sales Doc. Type

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Business Process Operations (VA 01)

Monitoring VA01

Dialog Performance Alerts

Alert Type TransactionGREEN to YELLOW

[msec]YELLOW to RED [msec] RED to YELLOW [msec]

YELLOW to GREEN[msec]

ResponseTime VA01 3000 5000 4000 2000

QueueTime VA01 3000 5000 4000 2000

Load+GenTime VA01 3000 5000 4000 2000

DBRequestTime VA01 3000 5000 4000 2000

FrontendResponseTime VA01 3000 5000 4000 2000

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Technical Operations

End-user Experience

Monitoring

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SAP End-User Experience Monitoring

End-User Experience Monitoring (EEM)

EEM is an efficient toolbox for evaluating and reporting the availability

and performance of your productive systems from a client-side

perspective.

Monitor performance and availability of technical scenarios frommultiple locations across your global landscape

Record and customize EEM scripts and administrate technical scenarios

individually for your business needs from a central SAP Solution

Manager

Troubleshoot unexpected situations with the fully integrated E2E Trace

Analysis of E2E Diagnostics

Analyze time-depending phenomena or long term variances with full-

featured BI reporting.

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Benefits

Lower the TCO by proactive conflict resolution

Receive the benefits of a reliable, quantitative overview of perform-

ance and availability of your landscape from an end-user perspective.

Use EEM as the basis for transparent service-level agreements (SLA)

Save IT costs by using a tool integrated in the well-introduced Solution

Manager

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Monitoring of Order to Cash and other Business Processes Proactively

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Integrated Application Lifecycle Management

Internet: http://www.corealm.com

Information: [email protected]

Sales: [email protected]: [email protected]