Core Administrative Processing Support Centers

CAPS Centers

The Shape of Things to Come- A Strategic Opportunity -

Shared Services: Lessons Learned

HR processes are inefficient due to:• Complicated policies and procedures• Too many transactions• Manual processing retained when not required• IT not fully leveraged

Transactions staffed fractionally by generalistsTechnology implemented w/o focus on end user

For more information on the Shared Services Initiative please visit http://www.umsystem.edu/president/sharedservices

Shared Services: Characteristics

• Customer driven transactions• Clear communication of expectations• Regular measurement and feedback• Productivity improvements through

automation• Aggregation of transactions

Advantages of CAPS

Why a CAPS Center?• Free up resources to dedicate to “mission critical” activities • Compliance with Federal/State regulations (e.g., E-Verify, SSN remediation, FICA)• Higher accuracy, more timely processing• Easy access to HRS subject matter experts

CAPS Centers

What does a CAPS Center Do for You?

• Personnel action processing• ePAF approval and data entry of actions not

currently supported by ePAF• New Employee Registration (NER)• FICA compliance• Creation of EMPLIDs• Problem solving• Imaging• Position Management• Work Authorization Reports

How Do You Create CAPS?

Develop a Written Service Agreement

• Details HRS and Division expectations• Includes measures of service• Provides for periodic reviews• Specifies process for dispute resolution

History and TimelineCore Administrative Processing Support Centers

at the University of Missouri:

CAPS Centers

2003 2004 2006 2007 2009 2010

Administrative Services

Provost Office

Office of Research

Student Auxiliary Services (EXTERNAL)

Journalism Engineering Law, Library

CAFNR / HES / Vet Med Expanded Admin Services ▪ Provost, Chancellor, Univ. Affairs

History and Timeline (continued)

Core Administrative Processing Support Centers at the University of Missouri:

CAPS Centers

May 2011

Office of Research

College of Arts & Science (Students only)

Graduate School

College of Business College of Education

July 2011 August 2011

November 2011

History and Timeline (continued)

Core Administrative Processing Support Centers at the University of Missouri:

CAPS Centers

Student Affairs

Alumni & DevelopmentEnrollment Management

2012 Late 2013 2014

UM System

July 2013

NER Only divisions join with ePAF implementation

Current CAPS CentersFull CAPS NER Only Non-CAPS

Administrative ServicesCollege of Business

College of Education Enrollment Management

Journalism Engineering

Law Libraries

Graduate School Division of IT UM System

Office of Research Arts & Sciences Students

Student AffairsCAFNR (Agriculture)

Human Environmental Sciences (HES) Veterinary Medicine

University AffairsAlumni & Development

Provost Chancellor

Truman School of Public AffairsSchool of Health Professions

Intercollegiate AthleticsSchool of MedicineSchool of Nursing

Arts & Science Faculty & Staff

Extension

RolesSupervisor communicates personnel change to Department Designee

Department Designee submits ePAF (or email for actions not yet supported by ePAF)

CAPS Center processes ePAF approvals and data enters non-ePAF actions

CAPS Center provides additional support to CAPS Departments including, but not limited to:• New Employee Registration (NER) to verify completion of onboarding paperwork• Manage FICA Compliance• Management of work authorization for non-resident aliens• Emplid Creation• More services to come in 2014

What’s Next?

• Finalize Service Agreement• CAPS Center Staff will schedule visits to

discuss:• ePAF approvals and processing• New Employee Registration(NER)• Transition and training activities• Questions/concerns prior to Go-Live• Profiles from your various areas

• Go-Live• Post-implementation visits