Copyright ©2015 Pearson Education, Inc.3-1 Chapter 3 Integrative Managerial Issues

Copyright ©2015 Pearson Education, Inc. 3-1

Chapter3IntegrativeManagerialIssues

Learning Outcomes

• Explain globalization and its impact on organizations.

• Discuss how society’s expectations are influencing managers and organizations.

• Discuss the factors that lead to ethical and unethical behavior in organizations.

• Describe how the workforce is changing and its impact on the way organizations are managed.



3.1Explain globalization and its impact on organizations.

Globalization and its Impact

Global villagea boundaryless world where goods and services are produced and marketed worldwide.

3-4Copyright ©2015 Pearson Education, Inc.

What Does it Mean to Be “Global”?

• Exchanging goods and services with consumers in other countries.

• Using managerial and employee talent from other countries.

• Using financial sources and resources outside home country.


Types of Global OrganizationsMNC (multinational corporation)-- Any type of

international company that maintains operations in multiple countries• Multidomestic corporation--An MNC that decentralizes

management and other decisions to the local country where it’s doing business

• Transnational organization--A structural arrangement for global organizations that eliminates artificial geographical barriers

• Global corporation--An MNC that centralizes management and other decisions in the home country


How Do Organizations Go Global?


Managing in a Global Organizationparochialism(地方主義 )--

A person with a parochial attitude cannot succeed in today’s world.

Polycentric attitude(多國取向 )—地主國的管理者知道在當地經營的最好方式。

Geocentric attitude(全球取向 )—找尋全球最好的工作方式與人才的態度



Hofstede’s Framework

GLOBE Findings

Global Leadership and Organizational Behavior Effectiveness (GLOBE)


GLOBE: 9 Dimensions of Cultural Difference1. Assertiveness2. Future orientation3. Gender

differentiation4. Uncertainty

avoidance5. Power distance

6. Individualism/ Collectivism

7. In-group collectivism

8. Performance orientation

9. Humane orientation



3.2Discuss how society’s expectations are influencing managers and organizations.

Society’s Expectations – to be responsible and ethical


Social Responsibility

• Corporate social responsibility (CSR)– beyond the legal and economic obligations

• Social obligations– meet certain economic and legal responsibility

• Social responsiveness – response to some popular social need



Should Organizations be Socially Involved?

Does Social Involvement Affect Economic Performance?

• Positive?– social involvement and economic performance were positively related.

• Negative? • Neutral?


Sustainability Means Different Things to Different People

Meeting the needs of people today without compromising the ability of future generations to meet their own needs.

A company’s ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies.



3.3 Discuss the factors that lead to ethical and unethical behavior in organizations.

Ethical Behavior

Ethics:a set of rules or principles that defines right and wrong conduct


Different Views of Ethics

• Utilitarian view of ethics• Rights view of ethics• Theory of justice view of ethics


Factors Determining Ethical Behavior

• Morality• Values• Personality• Experience• Organization’s culture• Issue being faced


Encouraging Ethical Behavior

• Code of ethics• Ethical leadership• Ethics training


Ethical Leadership


Ethics Training

Can ethics be taught?

Critics: value systems learned in youth.

Proponents: ethical problem solving increases ethical behavior, moral development, awareness.



3.4Describe how the workforce is changing and its impact on the way organizations are managed.

The Changing Workforce

Diversity is visible in age, gender, race, physical attributes, styles of dress, and personality type.


Workplace Diversity

Workforce diversity the ways in which people in an organization are both different from and similar to one another.


Types of Diversity


Adapting to a Changing Workforce

• Work-life balance programs• Contingent workforce• Generational differences


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Copyright ©2015 Pearson Education, Inc.3-1 Chapter 3 Integrative Managerial Issues