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Journey into Successful SaaS ImplementationsBeirut – 3rd Feb. 2015

Sarkis KerkezianDirector, SaaS Partner Delivery Transformation program

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Program Agenda

Key Challenges

Critical Success Factors

Q&A

1

2

3

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Journey to the CloudKey Challenges

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FinancialFunction

alTechnic

al

• Available vs Build

• Integration with OnPremise / Legacy Applications

• Real time Reporting & BI Dashboards

• Business Process flow Alignment

• Competitive Responsiveness: Time to Market

• Higher User Experience & Mobility Needs

• Investment & ROI (CAPEX vs OPEX)

• Faster, Reliable & Economical

Your journey to the CloudKey Challenges

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Critical Success FactorsKey Considerations

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Five Critical Success Factors for SaaS Projects!

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1. Time & Budget 2. Solution Driven – Adopt not Adapt3. Implementation Methodology &

Approach 4. Stakeholders Readiness &

Involvement5. Technology & Environment Mgmt.

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1. Time & Budget

Cloud … Shorter Project Duration … estimated in weeks

Lower Budgets … more sensitive to deviation

On Premise … Longer implementation Duration …estimated in months and years!

Normally with higher budget … less sensitivity to deviation

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Oracle Cloud

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Project implemented at 19% of the allocated budgets to expand their HCM implementation Footprint and went live in 6 weeks

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2. Solution Driven – Adopt not Adapt

Cloud … Solution Driven On Premise … Solution/Requirements Driven

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Solution Driven Approach

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BUSINESS OBJECTIVES

BUSINESS OBJECTIVES

APPLICATION AND PROCESS ALIGNMENT FUNCTIONAL

ARCHITECTUREBLUEPRINT & TRANSITION PLAN

FUNCTIONAL ARCHITECTUREBLUEPRINT & TRANSITION PLAN

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Adopt NOT Adapt

SaaS paradigm is: to adopt and not to adapt

Saas approach is no customizations but configurations and personalizations

Saas approach is stick to the product with reach functionality

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Followed this approach project went live in 40 days

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3. Implementation Methodology & Approach

Cloud … OUM for Cloud implementation Methodology

On Premise … OUM

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3. Implementation Methodology & Approach

Supports fast, agile implementation of all Oracle Cloud applications such as ...

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Benefits of Oracle’s Cloud Method

OUM Cloud Application Services Implementation Approach Objectives

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Iterative and Incremental Optimization

Incremental, Multi-Release Implementation

Incremental Release

Initial Deployment

Doorway to Success…Building on an initial set of essential functionality over multiple releases

• Setups• Bus. Rule Config.• Integrations• Data Loads• Localizations

Standard • Additional Functionality + reports

• New Release functionality

Additional• Additional

Modules, etc.

Ongoing Solution Refinements

Advantages of Incremental ApproachAdvantages of Incremental Approach

• Benefit from early access to essential functionality• Incorporate complementary functions over time• Continuous refinement increases ROI

Incremental Release

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Entire Fusion HCM stack was initially planned for Big bang Approach – They went live in 4 Releases:- Core HR- Talent/Performace mgmt- Payroll /integration with EBS GL - Compensation

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4. Stakeholders Readiness & Involvement

Cloud … Requires higher business involvement / Change Management efforts

On Premise … Business Involvement is still needed, but with less empowerment requirements

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People - Customer Commitment

Executive sponsorship and frequent Steering Committees is a must to facilitate decision making

Empowered Business Users should be engaged into the project IT primary role is to facilitate and participate into alignment and

reducing the gaps & manage revised ITSM practices and SLAs Full time Project management both from partner and customer

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Went live with recruitment solution for 3 countries in 10 weeks. Primary success factor was the Executive sponsorship to the project

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5. Technology & Environment mgmt.

Cloud … High involvement from Oracle

Less IT operations and Maintenance activities and costs

On Premise … Less involvement

from Oracle More reliability on internal and partner resources to maintain the environments

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Technology – More Oracle Involvement

SaaS: Oracle works to provide a complete delivery of the SaaS platform (HW, SW and Apps).

Oracle is responsible:

• for upgrades, patching,

• to monitor HW and SW

• and System Admin.

•

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