Copyright © 2014 Human Workflows, LLC Successful Communications as a Scientist: How 3 m&ms will change their mind! Larry Petcovic, MS 2 Randy Ribaudo,

Copyright © 2014 Human Workflows, LLC

Successful Communications as a Scientist:

How 3 m&ms will change their mind!

Larry Petcovic, MS2

Randy Ribaudo, PhDCo-founders SciPhD Programs


Communications Competencies (pg 86)

• Technical Literacy

• Style Flexibility

• Emotional Intelligence

• Social Intelligence


ALL COMMUNICATIONS HAS 3 DIMENSIONS

1. Words, Content, Technical stuff, Data, information …

2. Affective Context & nonverbal reinforcement

3. Social meaning of 1 & 2 based on social relationship (Role) - TRUST


EI Definition

• Emotional intelligence (EI) is the area of cognitive ability involving traits and social skills that facilitate interpersonal behavior. Intelligence can be broadly defined as the capacity for goal-oriented adaptive behavior; emotional intelligence focuses on the aspects of intelligence that govern self-knowledge and social adaptation.


Basic References for Reading• Working with Emotional Intelligence Paperback – Jan 4 2000

by Daniel Goleman (Author)

• Thinking, Fast and Slow Paperback – Apr 2 2013 by Daniel Kahneman (Author)


Communications Competencies

•Technical Literacy•Style Flexibility

•Emotional Intelligence • Shift to learner role and ask questions• What emotions drive defensiveness, anger, fear???



•Technical Literacy•Style Flexibility

•Emotional Intelligence • Shift to learner role and ask questions• What emotions drive defensiveness, anger, fear???

• That “feeling” is your TRIGGER to …….• Take a deep breath, wait 5 seconds and take the high road!

• Shift role from expert to learner, coach, partner …


How to stay positive using both content and process focus?

Content Focus

1. Stop being an EXPERT

2. Shift to being a LEARNER

3. Ask open ended questions

Process Focus

1. Build rapport with Neurolinguistic Programing (NLP)


How do adults learn new communication competencies???

• Neural patterns should be leveraged

• Neural patterns should be reinforced daily

• Neural patterns will need around 21 days to become unconsciously competent

• This is NOT a COGNITIVE EXERCISE

• Knowing is not performing!!


The most difficult skill for an expert to perform is?

NOT TO ANSWER A QUESTION

TO WHICH YOU KNOW

THE ANSWER!!


3 M&M Content Technique


Content Focus

Stop being an Expert

1. ONCE per day, do not answer a question as an EXPERT

2. Shift to being a LEARNER

3. Ask 3 open ended questions

4. THEN Answer the question


1. ONCE a Day !!2. Place 3 M&Ms on your

desk etc… look at them!

3. Pick up and eat one M&M with your first question

4. Listen to answer and use for question 2

5. Pick up and eat 2nd M&M

6. Repeat then answer question


“I think I want to do a Postdoc at your facility with your PI. What do you suggest?”


Process Focus

1. ONCE a day, pay attention to verbal rhythms and the nonverbals

2. You can match• voice pacing• voice volume• body positions• body gestures• and ++ more …

BUILD Rapport with NLP


Process Focus

1. ONCE a day, pay attention to the nonverbals

2. You can match (easiest to more difficult)• voice pacing – match pacing and then lead• voice volume – match volume and then lead• body positions – match similar position and then lead• body gestures - match similar position and then lead• and ++ more …



Basic NLP references• Introducing NLP: Psychological Skills for Understanding and

Influencing People - Paperback – January 1, 1993 by Joseph O'Connor (Author), John Seymour (Author)

• Frogs into Princes: Neuro Linguistic Programming Paperback – June 1, 1979 by Richard Bandler (Author), John Grinder (Author), Steve Andreas (Editor)

• Neuro-Linguistic Programming (NLP) for Dummies Paperback – 21 Sep 2010 by Romilla Ready (Author), Kate Burton (Author)


Process Focus


1. ONCE a day, pay attention to the nonverbals

2. You can match• body positions• body gestures• voice pacing• voice volume• and ++ more …


1. ONCE a Day !!2. Place 3 M&Ms on

your desk etc… look at them!

3. During your conversation1. With each M&M ..2. Pace and then Lead

• Voice pattern• Body• Repeat what works

FOR YOU


You have to practice and hone your skill on the unaware!!!!

The world on influence via process communications is WAITING !!!!!!


You are now well on your way …

Technical Literacy

Style Flexibility

Emotional Intelligence

Social Intelligence



• Technical Literacy• Style Flexibility• Emotional Intelligence

• Social Intelligence - communicating in a manner that relates to your audience needs and interest (requirements)



• Technical Literacy

• Style Flexibility

• Emotional Intelligence

• Social Intelligence - communicating in a manner that relates to your audience needs and interest (requirements)

• Seeking shared ownership relationship


Public vs. Known (Work, Home, Friends …)


Public vs. Known (Work, Home, Friends …)


Bring Out Your SOCIAL Brain


How to build a common social identity

• A common social identity is when participating parties share common social experiences at the personal and collective levels.

• AND all progress is STOPPED when any party goes defensive !!!!!


How many social roles do you play?

• For our communication purposes – the answer is 3 major categories:

1.Institutional

2.Professional

3.Personal


Process Focus

Shift Your Social Role

• ONCE a day, do not answer a question in your normal social role

• Shift to one of the 3 roles you always are playing

• Institutional

• Professional

• Personal

3 M&M Technique

• ONCE a Day !!

• Place 3 M&Ms on your desk etc… look at them!

• Pick up and eat one M&M with your first social role shift …

• Repeat until M&M are gone …


You can also shift your social range using Social Taxonomy

• Bio World Where do you live?


Social Taxonomy

• Bio World Where do you live?•In the universe•On Earth•North America•USA•New York•New York City•Manhattan•1st Avenue•Apt C, 655 1st Avenue•39° 44’ 20” N•75° 31’ 54” W


Social Taxonomy

• Bio World • Social World• All knowledge• Structured knowledge• Professional• Field of Expertise• Category of expertise• Specialization • Similar work

experience• Your expertise


You can also shift your social range using Social Taxonomy

• Bio World What are your values?


How to shift social range• Social World• All knowledge• Structured knowledge 2nd Range

Shift• Professional• Field of Expertise• Category of expertise Question1 • Specialization • Similar work experience• Your expertise 1st Range

shift

11

33

22


Process Focus

Shift your Social Range

• ONCE a day, do not answer a question in the social framing presented

• Shift to a very specific case as detailed as possible

• Shift to a global or value based framing as possible

• Shift back to original social context

3 M&M Technique• ONCE a Day !!• Place 3 M&Ms on your

desk etc… look at them!• Pick up and eat one M&M

with your first reframe• Listen to answer and use

for question 2 reframe• Repeat then answer

question in original reframe


You are now well on your way …

Technical Literacy

Style Flexibility

Emotional Intelligence

Social Intelligence


What is your capacity to achieve this level of science communications???

• Answer these 8 questions and score your self 1 (low) to 5 (high)


Q1

I can argue any of three sides (for, against or need more research) on topics in my field with no more than 5 minutes preparation.

______ (1 - 5)


Q2

I am able to influence others without referring to my credentials, training, education or organizational position.

______ (1 - 5)


Q3

I am able to manage my frustration level and the need to defend my position when others fail to understand my message.

______ (1 - 5)


Q4

I can control my emotions when I am challenged by other individuals, even when they are emotional in their challenge.

______ (1 - 5)


Q5

I am able to withhold judging the motives of others.

______ (1 - 5)


Q6I am able to explain my professional work to an audience that has little or no experience in my field.

______ (1 - 5)


Q7

I believe the professional category of work I do has obviously inherent social value.

______ (1 - 5)


Q8

I believe my profession will make a positive contribution to mankind within my lifetime.

______ (1 - 5)

Total Profile Score (add all 8 scores)

__________


Your 8 Q Profile

• Overall score

• Lowest score question

• Highest score question


3 M&M Technique Matrix* indicates M&M strength

Documents

Copyright © 2014 Human Workflows, LLC Successful Communications as a Scientist: How 3 m&ms will change their mind! Larry Petcovic, MS 2 Randy Ribaudo,